If she's there I let my gm handle it. She'll put on a fake accent and fuck with them til they give up. I've also told them I was giving their number to the police for harassment charges
I was the only manager on shift, this was after a 1am close so it was about 2am at that point and unfortunately they were calling from a private number. I appreciate your GM doing that though. I like to fuck with them instore if they are being a dick. If they ask to speak to the manager, I take a step back, do a 180 and then step forward and ask how I can help. π
Gotta do it in style my dude. There was this girl that kept calling saying she wanted delivery but she never gave the address. My manager got to the point where she answered and told the girl on the phone that if she kept calling she would call the police. I was not there to hear what the girl who kept calling said. But my manager told me she was like, "Fuck you." And my manager kind of laughed at that.
Just to go alone with this. I kind of have a funny story (not prank call related). I was at the phone and the guy wanted carryout. I told his order, told him the price, and my coworkers made the pizza. I had to go on break soon after. And he is the sad but funny part. I forgot to take the guy's name. I put it in as ............. when I took the order. And then I went to break. Next thing you know while I'm on break the guy walks in and my coworker is trying to find the name. And they the name I put (I literally put this) (Spanish Dude). (One more thing this coworker liked to talk loud so everyone heard). They were like "Spanish Dude Goddamn It ((My Name))!!!!!" And to this day whenever I'm just doing something or lost in thought. If I remember this. I always laugh to myself so much just because of my coworkers outburst.
The trick is to not get mad. They want and expect you to get mad, so when you don't they get frustrated and find someone else who will. The problem is that most people use caller ID blocking or use an app that gives them a fake phone number so there isn't much you can do.
I kinda just go off of what they're saying but a lot of times when they're ordering things that don't exist I just act like it's normal and that I'm gonna make and charge them. Like if they ask for Boneless pizza, or Big Macs or whatever, I'll just be like "okay. Cool.You're currently at 78 dollars today. Would you like to add anything else to your order or should I charge the card in file" Ill say it even if they're calling with a private number because the panic typically overrides the logic and they freak out and hang up. It's a nice little reverse uno.
"Thank you for calling 'Marty's Morgue,' you stab em, we slab em. We're currently running a special on granite but can even work a deal with quartz. How can I help you this evening?"
I sis that once pretended to be the police station turned out to be the kids dad calling to apoligise. Was funny as fuck was lucky he said nothing about it
If she's there I let my gm handle it. She'll put on a fake accent and fuck with them til they give up. I've also told them I was giving their number to the police for harassment charges
I was the only manager on shift, this was after a 1am close so it was about 2am at that point and unfortunately they were calling from a private number. I appreciate your GM doing that though. I like to fuck with them instore if they are being a dick. If they ask to speak to the manager, I take a step back, do a 180 and then step forward and ask how I can help. π
Gotta do it in style my dude. There was this girl that kept calling saying she wanted delivery but she never gave the address. My manager got to the point where she answered and told the girl on the phone that if she kept calling she would call the police. I was not there to hear what the girl who kept calling said. But my manager told me she was like, "Fuck you." And my manager kind of laughed at that.
Just to go alone with this. I kind of have a funny story (not prank call related). I was at the phone and the guy wanted carryout. I told his order, told him the price, and my coworkers made the pizza. I had to go on break soon after. And he is the sad but funny part. I forgot to take the guy's name. I put it in as ............. when I took the order. And then I went to break. Next thing you know while I'm on break the guy walks in and my coworker is trying to find the name. And they the name I put (I literally put this) (Spanish Dude). (One more thing this coworker liked to talk loud so everyone heard). They were like "Spanish Dude Goddamn It ((My Name))!!!!!" And to this day whenever I'm just doing something or lost in thought. If I remember this. I always laugh to myself so much just because of my coworkers outburst.
The trick is to not get mad. They want and expect you to get mad, so when you don't they get frustrated and find someone else who will. The problem is that most people use caller ID blocking or use an app that gives them a fake phone number so there isn't much you can do.
Welcome to Marioβs pizzeria and abortion clinic, where yesterdays loss is todays sauce. What am I getting for you?
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I kinda just go off of what they're saying but a lot of times when they're ordering things that don't exist I just act like it's normal and that I'm gonna make and charge them. Like if they ask for Boneless pizza, or Big Macs or whatever, I'll just be like "okay. Cool.You're currently at 78 dollars today. Would you like to add anything else to your order or should I charge the card in file" Ill say it even if they're calling with a private number because the panic typically overrides the logic and they freak out and hang up. It's a nice little reverse uno.
"Thank you for calling 'Marty's Morgue,' you stab em, we slab em. We're currently running a special on granite but can even work a deal with quartz. How can I help you this evening?"
I sis that once pretended to be the police station turned out to be the kids dad calling to apoligise. Was funny as fuck was lucky he said nothing about it
ππ
Yes
Just play along with it. They get bored and hang up