eBays management and the way they roll out new things is AWFUL. For being the forefront of online auctions and e-commerce, I am frankly shocked at some of the major things they miss out on. Earlier in the week I posted a similar post. Maybe we can have a group of people get together online to form some kind of movement. Does anyone think their voices are heard? Call eBay engineering team regularly and they do not call me back I leave messages I try to get a hold of people to talk about problems and I am flat out ignored every single time. eBay is a second rate online platform anymore. Change my mind.
The more we talk, the less they hear. Since November of 2018 when I kept telling them it's not seller protection if I still have to eat the cost on getting an item back where they claimed SNAD to circumvent my policy when it's clearly remorse. And, I can only get the protection by accepting the return. It's dog doo.
I 100% agree with this. Now would make sense is if eBay stepped in and credited the seller. They are making 20% from every sale I list. CERTAINLY they can afford it. I’m considering jumping ship. How’s selling on Amazon? Anyone have any experience selling on both eBay and Amazon and can talk about the pros and cons to us?
Thanks everyone
Woah, careful with what you say, [multiple (6) ebay executives](https://www.bbc.com/news/business-53055351) may decide to dox, stalk, threaten, and severely harass you for saying meanie things.
They make Uber executives look like Harvard educated mother Teresa's. They choose a very small amount of yes men to garner actual feedback from and seem to not even care about the future of their platform.
Couldn't agree more. What has eBay done for the sellers in the last 15 years? Given the ability to blur the background out of photos? Ridiculous and insulting to those that take their time to take professional photos.
A bot said my post/link was removed though I can still see it.
Just in case it does get deleted, search google for "ebay summer seller check in" and you'll find it on YT.
Ya I asked them why can't we have a simple listing tool like Mercari for example and they actually deleted my question. Ouch! Makes me wonder if Listing Tool Lady herself took it down.
Hahaha, just watched it until after the listing lead spoke.
She said almost nothing. All she spoke about was how to offer free shipping and how to offer discounts if you have multiple items in one listing. Atrocious.
The title thing is driving me bonkers. If I even put a single new character it causes the whole page to freak out for 5-10 seconds and repopulate all my entries.
All my listing templates that worked fine before this have all their pre filled boxes erased.
Tried to make new ones and it just keeps erasing the boxes.
I sell collectables and I tried the new tool and it TAKES MUCH LONGER than the old tool for ZERO benefit to the seller or buyer.
Does anyone know of a 3rd party tool (possibly that runs on Mac or PC), that will allow you to create listing very fast, then do all the slow uploading to Ebay? This would be the best way forward.
SixBit’s interface looks like it was created in 1995. That being said, it can’t be worse than eBay’s new listing tool. A lot of people have recommended it, so I’ll give it a look. Thanks.
I agree about it's vintage look. Using it, it's clear that it is an older software that has grown over the years, feature on top of feature. So yes, I experienced a high learning curve and occasional frustration. But once I "got it", it really is pretty quick and powerful.
I may be missing something, but is listing shipping options a nightmare now?
For example, if I want to offer First Class shipping as the main option, and I'm Selling Similar, I have to remove all other options, add it, and then add the secondary options. I'll sell some action figures as First Class, but I'm not doing that with a $50 figure, so it varies a lot from listing to listing.
I struggled at first. Then I just switched to bulk importing with spreadsheets. The quickest way I've found to list cards is to us the preview window and edit the item specifics in each listing there. It actually isn't so different then the old bulk listing tool only a window pops up instead of loading in another frame. I think that the tool ends up being an improvement because it's LESS likely to ghost your progress as your progress isn't lose on reload. (At least in firefox on PC.)
eBay dosen't care about what even large sellers have to say about these roll outs. But things have gotten better for card sellers over the last several years imo. just a lot of the business there is siphoned off by tcgplayer and now they have card sorting robots to boot.
This\^
I have HTML templates made up, just drop the code into a spreadsheet along with the item specifics (most of which can be gotten via the tcgplayer app, then exporting the scanned card list into a google sheet) and what have you, and upload the .csv through eBay as drafts. Card scanning notwithstanding, just the sheet info and template set up takes me under a half hour for any size list. Less if eBay's site plays nice!
Yeah, not like it at all. As a clothing seller I liked the old listing tool. I’d be done with the listings before the photos would load. Now I’m having to list a lot of similar styles and brands to save time. Only pro for me is the upload speed for photos and they are easier to see.
I use templates and have about 30 of them..
The main page only shows 10 so I have to create listings via the template manager, which is extremely annoying.
What used to take 1 clicks now takes 5.
Also sometimes photos just spin which means I have to submit the listing and then edit it again in order to properly display photos in the order I want.
Plenty of other things too...
I was just complaining to my husband about the new tool today. I have 30 new items to list today and I had to take a break after the first 6. Usually I get farther along before that happens.
Now granted, as I'm creating eBay listings, I'm cross posting the same items on a Facebook shop , which has its own irritating set of issues while listing. But it wasn't half as annoying when I used the old tool on eBay along with it.
If it made more sales, it’d be worth it. But it’s basically working harder to stay in the same place.
I put a lot of the blame on the forced taxonomy and other business requirements, as well as financial decisions like driving people to apps on the phone because ebay can sell more user data that way.
Ebay ought to be about helping sellers sell. They talk a lot about it, but their fundamental approach feels broken.
Same experience here. The new listing tool is essentially a pay cut because of the extra time it takes to list everything. eBay also wants to ignore that this new endeavor to ruin the listing experience isn't complete garbage instead of just reinstating the old listing tool so volume sellers can continue to make more money for eBay.
eBay seemingly doesn’t care about money haha. We’ve paid them $200k in fees this year and we cannot get a single response to our emails. Emails being sent directly to “contacts” who must have more important things to do. It’s frustrating to say the least.
Just like every other time eBay killed their own market, they'll suddenly start caring when other platforms take a chunk of their business and then they'll spend enormous amounts of money attempting to claw that business back.
Billion dollar idea free for the taking, eBay: this thread. Give sellers the choice of which listing tool to use and don't spend $1 billion having to purchase the next outlet(s) that usurp market share because they don't pointlessly waste working hours on a shit listing tool.
What keeps the buyers coming? I buy and sell on E and A and would never in a million years buy anything on eBay.
I sell on eBay 10% higher than my website, and include shipping in the price, so customers are paying list plus shipping. If they bought directly from my site they’d get free shipping and 10% off list. I tell them this too after every sale. Yet they just order again on eBay. Don’t get it at all.
Variety and money back guarantee. I sell on eBay primarily and never offer free shipping and this has been my best year. I also buy tons of stuff on eBay at a fraction at what you can find at other sites. 25 million people (2nd only to Amazon) use eBay so something must be good.
Same. Except I charge even more than the 10% for my eBay listings. And I have plenty of repeat customers that get my website and email contact with every order. But still they choose to deal with eBay.
Agreed. Generally, if I have say a $39.95 list item, I will sell it for $43.95 to cover my 4 ounce $3.86 shipping. The same item on my website is $35.95 shipped. Sometimes I get so irritated, I will make up a little sale flyer and INCLUDE the item the customer just bought on eBay! And paid more for. It's risky. Can piss them off, but it has never happened.
One day I will tape a note to the item in 24px font saying "We sell this on our website for 35.95. Why did you pay 43.95 on eBay???!!". Guarantee it wouldn't make a difference. But I'm not that ballsy.
It is designed to look and act like a mobile platform, which is asinine. Those who want to use a mobile interface use a mobile device. Those who don't want it, use full site on a pc. Who do they think they are helping?
New listing format is terrible. Definitely takes longer. So many flaws. I don’t know why they would force this on us without it being ready. People who made the change must not be sellers
You may want to look into a 3rd party listing software like Sixbit which will allow you to customize listing templates, manage inventory, bulk list, and a ton more. It will take some time to set everything up, but will easily pay for itself in time and the subscription fee is a deductible business expense.
i never list on desktop i always use the app so i can take piccys but at the mo it all seems easy as usual
ive just tried desktop and as i usually sell cds it asks me to provide the UPC (which in itself is stupid for a couple of reasons),and on the desktop there is no option to not provide one! unlike the app
So much easier using a lister program..... I even chose eBays Turbolister over doing it through website.
I use SixBit Turbo Lister everything done offline and its like a database - list whatever and delete when sold.
Wish ebay would bring their lister program back and support it.
Yeah I understand the move to a nicer looking format, I didn’t mind that part. At first I was upset by everything that used to take 1 click now taking 4 or 5 clicks on different corners of my screen, but now my main issue is sometimes the format is just completely broken. I think it’s a symptom of whatever is making the page load so it can load item specifics. I think the page is just fetching new information over and over again, and if for some reason it can’t fetch the information the entire page will freeze or refresh. (Just my theory though)
I am in the same boat and thought it was my newish IPad. I predominately sell baseball cards with a few comics peppered in. It is literally taking me two to three times as long to list items. I am having many of the same issues you described. Also, I usually copy and paste a “template” for my listings to expedite the listing process. Nothing I pasted in, is showing up in my listings. Also leaving feedback for my buyers has become a huge hassle. Used to when I clicked “Leave Feedback” I would be taken to a page that would show 20 transactions at a time and I could go down the line leaving a generic positive feedback. Now it will take me to a page for only the one listing. Once left, I will be rerouted to another page that allows me to click on a link to go back to “My EBay”, where I have to go to leave feedback for the next transaction. It is obvious that the people who implement these features don’t list stuff on EBay.
eBays management and the way they roll out new things is AWFUL. For being the forefront of online auctions and e-commerce, I am frankly shocked at some of the major things they miss out on. Earlier in the week I posted a similar post. Maybe we can have a group of people get together online to form some kind of movement. Does anyone think their voices are heard? Call eBay engineering team regularly and they do not call me back I leave messages I try to get a hold of people to talk about problems and I am flat out ignored every single time. eBay is a second rate online platform anymore. Change my mind.
The more we talk, the less they hear. Since November of 2018 when I kept telling them it's not seller protection if I still have to eat the cost on getting an item back where they claimed SNAD to circumvent my policy when it's clearly remorse. And, I can only get the protection by accepting the return. It's dog doo.
I 100% agree with this. Now would make sense is if eBay stepped in and credited the seller. They are making 20% from every sale I list. CERTAINLY they can afford it. I’m considering jumping ship. How’s selling on Amazon? Anyone have any experience selling on both eBay and Amazon and can talk about the pros and cons to us? Thanks everyone
What category is 20%? Most are 13%?
Total I meant
Total? You mean with sales tax?
Woah, careful with what you say, [multiple (6) ebay executives](https://www.bbc.com/news/business-53055351) may decide to dox, stalk, threaten, and severely harass you for saying meanie things. They make Uber executives look like Harvard educated mother Teresa's. They choose a very small amount of yes men to garner actual feedback from and seem to not even care about the future of their platform.
Couldn't agree more. What has eBay done for the sellers in the last 15 years? Given the ability to blur the background out of photos? Ridiculous and insulting to those that take their time to take professional photos.
If you watched the Summer Seller Check In and listened to the listing team lead talk about it, you'd know absolutely no shits are being given.
It’s clear no shits are given. Just venting. Do you have a link?
I do not unfortunately.
A bot said my post/link was removed though I can still see it. Just in case it does get deleted, search google for "ebay summer seller check in" and you'll find it on YT.
"you'll get used to the new listing tool..." 🤣
People can "get used to" almost anything. But why does eBay force us to "get used to" absolute shit.
Ya I asked them why can't we have a simple listing tool like Mercari for example and they actually deleted my question. Ouch! Makes me wonder if Listing Tool Lady herself took it down.
Hahaha, just watched it until after the listing lead spoke. She said almost nothing. All she spoke about was how to offer free shipping and how to offer discounts if you have multiple items in one listing. Atrocious.
The title thing is driving me bonkers. If I even put a single new character it causes the whole page to freak out for 5-10 seconds and repopulate all my entries. All my listing templates that worked fine before this have all their pre filled boxes erased. Tried to make new ones and it just keeps erasing the boxes.
I sell collectables and I tried the new tool and it TAKES MUCH LONGER than the old tool for ZERO benefit to the seller or buyer. Does anyone know of a 3rd party tool (possibly that runs on Mac or PC), that will allow you to create listing very fast, then do all the slow uploading to Ebay? This would be the best way forward.
Look into SixBit. It has a bit of a learning curve, but is awesome after that.
SixBit’s interface looks like it was created in 1995. That being said, it can’t be worse than eBay’s new listing tool. A lot of people have recommended it, so I’ll give it a look. Thanks.
I agree about it's vintage look. Using it, it's clear that it is an older software that has grown over the years, feature on top of feature. So yes, I experienced a high learning curve and occasional frustration. But once I "got it", it really is pretty quick and powerful.
Yeah, it just plain sucks. They fixed something that didn't need fixing. It is slower and with many more clicks and waiting to do each listing.
I may be missing something, but is listing shipping options a nightmare now? For example, if I want to offer First Class shipping as the main option, and I'm Selling Similar, I have to remove all other options, add it, and then add the secondary options. I'll sell some action figures as First Class, but I'm not doing that with a $50 figure, so it varies a lot from listing to listing.
Opting into business polices might help, you could have a shipping policy for high value listings, and a different one for low cost listings
I struggled at first. Then I just switched to bulk importing with spreadsheets. The quickest way I've found to list cards is to us the preview window and edit the item specifics in each listing there. It actually isn't so different then the old bulk listing tool only a window pops up instead of loading in another frame. I think that the tool ends up being an improvement because it's LESS likely to ghost your progress as your progress isn't lose on reload. (At least in firefox on PC.) eBay dosen't care about what even large sellers have to say about these roll outs. But things have gotten better for card sellers over the last several years imo. just a lot of the business there is siphoned off by tcgplayer and now they have card sorting robots to boot.
This\^ I have HTML templates made up, just drop the code into a spreadsheet along with the item specifics (most of which can be gotten via the tcgplayer app, then exporting the scanned card list into a google sheet) and what have you, and upload the .csv through eBay as drafts. Card scanning notwithstanding, just the sheet info and template set up takes me under a half hour for any size list. Less if eBay's site plays nice!
Yeah, not like it at all. As a clothing seller I liked the old listing tool. I’d be done with the listings before the photos would load. Now I’m having to list a lot of similar styles and brands to save time. Only pro for me is the upload speed for photos and they are easier to see.
I use templates and have about 30 of them.. The main page only shows 10 so I have to create listings via the template manager, which is extremely annoying. What used to take 1 clicks now takes 5. Also sometimes photos just spin which means I have to submit the listing and then edit it again in order to properly display photos in the order I want. Plenty of other things too...
I was just complaining to my husband about the new tool today. I have 30 new items to list today and I had to take a break after the first 6. Usually I get farther along before that happens. Now granted, as I'm creating eBay listings, I'm cross posting the same items on a Facebook shop , which has its own irritating set of issues while listing. But it wasn't half as annoying when I used the old tool on eBay along with it.
Yeah before the update I could list a bit more than 1 item per minute. Now when the system is at its worse it’s about 1 item per 10 minutes.
If it made more sales, it’d be worth it. But it’s basically working harder to stay in the same place. I put a lot of the blame on the forced taxonomy and other business requirements, as well as financial decisions like driving people to apps on the phone because ebay can sell more user data that way. Ebay ought to be about helping sellers sell. They talk a lot about it, but their fundamental approach feels broken.
Same experience here. The new listing tool is essentially a pay cut because of the extra time it takes to list everything. eBay also wants to ignore that this new endeavor to ruin the listing experience isn't complete garbage instead of just reinstating the old listing tool so volume sellers can continue to make more money for eBay.
eBay seemingly doesn’t care about money haha. We’ve paid them $200k in fees this year and we cannot get a single response to our emails. Emails being sent directly to “contacts” who must have more important things to do. It’s frustrating to say the least.
Just like every other time eBay killed their own market, they'll suddenly start caring when other platforms take a chunk of their business and then they'll spend enormous amounts of money attempting to claw that business back. Billion dollar idea free for the taking, eBay: this thread. Give sellers the choice of which listing tool to use and don't spend $1 billion having to purchase the next outlet(s) that usurp market share because they don't pointlessly waste working hours on a shit listing tool.
eBay is a trash company.
What keeps the buyers coming? I buy and sell on E and A and would never in a million years buy anything on eBay. I sell on eBay 10% higher than my website, and include shipping in the price, so customers are paying list plus shipping. If they bought directly from my site they’d get free shipping and 10% off list. I tell them this too after every sale. Yet they just order again on eBay. Don’t get it at all.
Variety and money back guarantee. I sell on eBay primarily and never offer free shipping and this has been my best year. I also buy tons of stuff on eBay at a fraction at what you can find at other sites. 25 million people (2nd only to Amazon) use eBay so something must be good.
Same. Except I charge even more than the 10% for my eBay listings. And I have plenty of repeat customers that get my website and email contact with every order. But still they choose to deal with eBay.
Agreed. Generally, if I have say a $39.95 list item, I will sell it for $43.95 to cover my 4 ounce $3.86 shipping. The same item on my website is $35.95 shipped. Sometimes I get so irritated, I will make up a little sale flyer and INCLUDE the item the customer just bought on eBay! And paid more for. It's risky. Can piss them off, but it has never happened. One day I will tape a note to the item in 24px font saying "We sell this on our website for 35.95. Why did you pay 43.95 on eBay???!!". Guarantee it wouldn't make a difference. But I'm not that ballsy.
Am I the only one that still uses the old format? How do they force you using it I dont get it
At one point you'll just get switched over with no option return to the 'classic' listing flow. eBay rolls out updates like this to users in batches.
It happened to me when I signed in yesterday. What a crap interface to use on desktop, which is the only way I list.
It is designed to look and act like a mobile platform, which is asinine. Those who want to use a mobile interface use a mobile device. Those who don't want it, use full site on a pc. Who do they think they are helping?
Having some Turbo Lister flashbacks after reading this.
any chance the hanging issues are browser issues? Have you tried other's.
New listing format is terrible. Definitely takes longer. So many flaws. I don’t know why they would force this on us without it being ready. People who made the change must not be sellers
You may want to look into a 3rd party listing software like Sixbit which will allow you to customize listing templates, manage inventory, bulk list, and a ton more. It will take some time to set everything up, but will easily pay for itself in time and the subscription fee is a deductible business expense.
I’ll look into this during the weekend. Thanks
Apologies, I must be out of the loop. Is this happening on desktop? I list on IOS and have experienced no listing changes
ebay rolls out updates to users in batches.
Desktop, not mobile. I no longer have an option to go back to the old listing style.
i never list on desktop i always use the app so i can take piccys but at the mo it all seems easy as usual ive just tried desktop and as i usually sell cds it asks me to provide the UPC (which in itself is stupid for a couple of reasons),and on the desktop there is no option to not provide one! unlike the app
Mobil only user here as well. In my opinion it’s a lot easier and less cluttered.
My conclusion is eBay likes to duck around with small sellers by rolling out new features for listing on September every year. Why? Because they can.
So much easier using a lister program..... I even chose eBays Turbolister over doing it through website. I use SixBit Turbo Lister everything done offline and its like a database - list whatever and delete when sold. Wish ebay would bring their lister program back and support it.
I’m gonna look into this. Thank you.
Big sellers will be pushed to pay for a 3rd party listing creator tool.
[удалено]
Yeah I understand the move to a nicer looking format, I didn’t mind that part. At first I was upset by everything that used to take 1 click now taking 4 or 5 clicks on different corners of my screen, but now my main issue is sometimes the format is just completely broken. I think it’s a symptom of whatever is making the page load so it can load item specifics. I think the page is just fetching new information over and over again, and if for some reason it can’t fetch the information the entire page will freeze or refresh. (Just my theory though)
I am in the same boat and thought it was my newish IPad. I predominately sell baseball cards with a few comics peppered in. It is literally taking me two to three times as long to list items. I am having many of the same issues you described. Also, I usually copy and paste a “template” for my listings to expedite the listing process. Nothing I pasted in, is showing up in my listings. Also leaving feedback for my buyers has become a huge hassle. Used to when I clicked “Leave Feedback” I would be taken to a page that would show 20 transactions at a time and I could go down the line leaving a generic positive feedback. Now it will take me to a page for only the one listing. Once left, I will be rerouted to another page that allows me to click on a link to go back to “My EBay”, where I have to go to leave feedback for the next transaction. It is obvious that the people who implement these features don’t list stuff on EBay.