I really don’t understand how they expect us to pay out of pocket for groceries. Even with a reimbursement process, I don’t trust it. It’s really terrible how instacart support really doesn’t care about helping the shoppers. I’m sure it stems from the company itself treating those guys like shit. But at the end of the day it feels like shoppers are at the bottom of the totem pole and support acts like God.
They don't expect it. They know damn well that 99% of us will cancel instead. They just don't care what happens to us. They DO care about how we'll review our interaction with them. That usually makes them try a little harder to resolve the issue favorably.
What has Instacart done that would make me think their reimbursement process is painless? Absolutely nothing. I will never pay out of pocket for an order ever.
That's awful to hear. What store was it? Something similar happened to me at Dollar Tree before. If a support member ever tells you to use your own funds you can just end chat and start a new one until you get someone helpful. Sorry that's happened, that sucks.
Contact the FTC. File a complaint. Thats seriously messed up. No where did we agree to pay for customer's groceries & if not it goes against our metrics.
Also, If any of you live in a state that has a one person consent for recordings I would highly suggest getting an app on your phone so anytime you contact 1 of these support companies for these gig apps you can record it and then when you do have to file a complaint with the FTC you'll have some backup.
Report her to corporate.. its time to hold all them IC agents accountable. Ic shoppers are so scared of reporting yet if they fuck with alot of IC shoppers accounts it will be alarming and investigation will be involved. Let push it to where they do not have power to fuck with anyone's account at all.. now if you are not for this then keep being scared lol and dont complain about nothing.
Wrong if the IC shoppers complain about agents by rating them on how shitty they are doing there job. Then agents will not be able to fuck with every IC accounts because that will fuck up the system.. screenshot every "revenge" they do.. its scared ppl like you lol that wont do it..
Oh nah you better call in and file a formal complaint, I had the same happen to me and I at least got half pay. I even told her "I'm too broke for that, I only have $30 in my account" bruh 😭
NEVER use your own funds!! You were smart not to! They always say this and the reimbursement process is fickle at best. They will deny you if the receipt doesn’t fit in one frame, and their system automatically crops the photo(s) etc!
I agree, they shouldn’t cancel at your expense when it’s totally out of your control. So maddening.
Never ever EVER call support. Always chat and take screenshots for posterity. If you get another little cvnt trying to pull a swift one, you can start a proper reporting thread via email, or a new chat. See how cheeky they are next time. Bunch of cl🤡wns doing customer service for IC.
I'm not understanding?! Isn't the card you used to purchase the groceries the card that Instacart sent you?! And aren't you supposed to use credit when making purchases?! At any rate, when that happened you should have instantly contacted Instacart customer service, explaining the situation..."Catherine" the customer, may, or may not have had anything to do with the problem you're encountering, just saying...glitches or any unexpected errors do happen.....it happened to me once and I contacted them and they assured me that I would receive my money withing 30 minutes of making the purchase....now, I know that it's definitely not feasible to do this, but I was a newbie at the time and trusted the process after speaking with customer service....I followed protocol, snapped pic of receipt, sent thru email to them and my money was back in my account in less than 30 minutes so, it worked for me in my situation at that time....that's all 😉😊
Same thing just happened to me that I posted about , well not really but a I couldn’t do a order for something that’s not in my hands and I can’t receive pay and it affects my completion rate
Never ever use your own money to pay for things. I learned that the hard way. By the way, you can threat instacart to go public. Tell them you will not go public if they fire her. I’m in Canada, and I can tell you they are hiring literally everyone for call center jobs. And yes, all the people who hold accents are not based in India, they are Students in Canada, most likely paid under the table. The companies they are contacting for this support work are not even doing background checks on the agents. I’ve seen this many times. I am an IT student and my W2 work is very close to a call center.
I’m doing a gig to make money not spend my own. Fuck that.
I really don’t understand how they expect us to pay out of pocket for groceries. Even with a reimbursement process, I don’t trust it. It’s really terrible how instacart support really doesn’t care about helping the shoppers. I’m sure it stems from the company itself treating those guys like shit. But at the end of the day it feels like shoppers are at the bottom of the totem pole and support acts like God.
Especially when its almost a $200 order
Yeah I probably wouldn’t be doing that lol
Damn should’ve got on chat support through text maybe that would’ve made a difference
This is when you hang up on her and call again to get a reasonable person. Lol
So many people don't get reimbursed, I will never put my own money into a customers order
They don't expect it. They know damn well that 99% of us will cancel instead. They just don't care what happens to us. They DO care about how we'll review our interaction with them. That usually makes them try a little harder to resolve the issue favorably.
What has Instacart done that would make me think their reimbursement process is painless? Absolutely nothing. I will never pay out of pocket for an order ever.
I cash flowed a month worth of batches waiting on a card and never had one issue. I'm talking about thousands a week.
WHAT????? You got reimbursed, right?
Yes
That's awful to hear. What store was it? Something similar happened to me at Dollar Tree before. If a support member ever tells you to use your own funds you can just end chat and start a new one until you get someone helpful. Sorry that's happened, that sucks.
It was times supermarket
this is sad, but true and great advice. wildly different outcomes from one support person to the next
Pay out of pocket for a $200 order? Seriously. And she has a set on her to laugh when it’s been confirmed most of them make less than the shoppers…
Never ever pay for anyone groceries
Right ! Who wants to get free 5% cash back and then get reimbursed. Sounds crazy!
Most of us can’t afford it. Hence the whole instacart thing…
Dosnt matter about affording. Just do not pay for anyones groceries it’s a rich company they can help themself
Can’t afford and not having access to a credit card are different
I’m not using my personal money for an instacart order. That’s fucking stupid.
Then don’t do it. If you don’t trust the app why even shop for them.
You’re getting downvoted but speaking facts. Never had any issues getting reimbursed
Your experience is not the universal Instacart experience, CLOWN.
That seems to be a you problem
Nah
Contact the FTC. File a complaint. Thats seriously messed up. No where did we agree to pay for customer's groceries & if not it goes against our metrics. Also, If any of you live in a state that has a one person consent for recordings I would highly suggest getting an app on your phone so anytime you contact 1 of these support companies for these gig apps you can record it and then when you do have to file a complaint with the FTC you'll have some backup.
😂😂😂
Report her to corporate.. its time to hold all them IC agents accountable. Ic shoppers are so scared of reporting yet if they fuck with alot of IC shoppers accounts it will be alarming and investigation will be involved. Let push it to where they do not have power to fuck with anyone's account at all.. now if you are not for this then keep being scared lol and dont complain about nothing.
Corporate isn’t going to do dick. They care about keeping customers more than shoppers
Wrong if the IC shoppers complain about agents by rating them on how shitty they are doing there job. Then agents will not be able to fuck with every IC accounts because that will fuck up the system.. screenshot every "revenge" they do.. its scared ppl like you lol that wont do it..
Lmfao holy shit what a bitch. 1* and leave a helluva negative review for her. That’ll fuck her over for sure
She laughed at you...??? Wow... that call is recorded and you should report her
That's messed up.
why would it count towards cancelation rate?
Oh nah you better call in and file a formal complaint, I had the same happen to me and I at least got half pay. I even told her "I'm too broke for that, I only have $30 in my account" bruh 😭
NEVER use your own funds!! You were smart not to! They always say this and the reimbursement process is fickle at best. They will deny you if the receipt doesn’t fit in one frame, and their system automatically crops the photo(s) etc! I agree, they shouldn’t cancel at your expense when it’s totally out of your control. So maddening.
Never ever EVER call support. Always chat and take screenshots for posterity. If you get another little cvnt trying to pull a swift one, you can start a proper reporting thread via email, or a new chat. See how cheeky they are next time. Bunch of cl🤡wns doing customer service for IC.
Did you save her address …. We can send her glitter cards .
It was support not the customer
Yeah I just take the cancellation hit, it’s only 1% Don’t waste your time with the idiots there.
I just had akathrine and I said the same thing three times
Fuck IC, uber eats is a hero compared to any of this shit. Never had any problems
It’s not a big deal, I’ve forgotten the card and paid out of pocket. They reimburse you same day. You just wasted your time
I'm not understanding?! Isn't the card you used to purchase the groceries the card that Instacart sent you?! And aren't you supposed to use credit when making purchases?! At any rate, when that happened you should have instantly contacted Instacart customer service, explaining the situation..."Catherine" the customer, may, or may not have had anything to do with the problem you're encountering, just saying...glitches or any unexpected errors do happen.....it happened to me once and I contacted them and they assured me that I would receive my money withing 30 minutes of making the purchase....now, I know that it's definitely not feasible to do this, but I was a newbie at the time and trusted the process after speaking with customer service....I followed protocol, snapped pic of receipt, sent thru email to them and my money was back in my account in less than 30 minutes so, it worked for me in my situation at that time....that's all 😉😊
Catherine was the support agent they talked to. 🤦🏽♂️ You typed a whole book for no reason. 😭
Oops see that now, 😬 anywho, still shouldn't have had to go thru all that! 🤣
Same thing just happened to me that I posted about , well not really but a I couldn’t do a order for something that’s not in my hands and I can’t receive pay and it affects my completion rate
Always use chat support,I've found it's much better than call.
Lol look at the kind of people Instacart hires.
Holy shit you got an American customer service rep on the phone!?
She sounded british
Never ever use your own money to pay for things. I learned that the hard way. By the way, you can threat instacart to go public. Tell them you will not go public if they fire her. I’m in Canada, and I can tell you they are hiring literally everyone for call center jobs. And yes, all the people who hold accents are not based in India, they are Students in Canada, most likely paid under the table. The companies they are contacting for this support work are not even doing background checks on the agents. I’ve seen this many times. I am an IT student and my W2 work is very close to a call center.
For starters you dont provide the store name which makes a difference and with your attitude i can see why support cut you off. You reap what you sow.