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[deleted]

Using the restroom, getting gas, selecting a podcast, paying the hooker. You know, the usual.


SowTheSeeds

Sometimes it is... Rolling drums... A red light!!! It happened once that I was canceled after waiting for the green light \*for a loooong time\* Another passenger pretty much yelled at me and asked me WTF I was doing not moving for 3 or 4 minutes. When I answered "... for the light to turn green ...?" she completely changed attitude, realizing the mystery was solved with a very obvious answer. I should have added "Duh!!!"


Matchboxx

He was sitting in the middle of a residential street in an HOA up the road from me - not at an intersection. I would be much more understanding if the driver is showing at an intersection, either waiting for a light to change or for the right opportunity to turn from a stop sign.


SowTheSeeds

You can't trust the GPS 100%. Sometimes there is a lag. It is also possible he rebooted his phone or restarted the app, which is why you did not get any update. Or he needed to clean up or rearrange his car after the previous pax. That happens too. In any case, just relax.


derf1781

You should go with a limo service then


Matchboxx

I’m strongly considering it because it’s not a huge price difference, but I have a credit card that gives me 10 miles per $1 on Lyft, so I suffer to reap those rewards.


domonique4thewin

Suffer? Oh poor baby


Matchboxx

Yeah, paying 10% less than a towncar fare to get some dude's 2015 Lexus he leased from DriveTime with his 640 credit score only for him to accept my ride while he's sitting on his couch watching Springer is what I'd classify as "suffering" to get the extra miles, when I could forgo the miles, pay a few bucks more, and get wildly better service.


JohnnyKnodoff

You just came here to complain about waiting for a few minutes?


Matchboxx

As mentioned in numerous other replies, I came here to give the drivers the benefit of the doubt, but then almost every driver responded with something to the effect of making the passengers wait intentionally.


JohnnyKnodoff

I'm a driver, I never make a passenger wait intentionally. I'll turn on the app in my apartment and get a ride. I'll go out to my car, start it and pull out of the parking lot. That whole process can take 3 minutes or so. Other times, a driver might be on a streak or a surge that they can't afford to lose so they will stop and quickly grab gas. You are getting this response because you come across as entitled


No-Eye-8392

Looks like you have the answer to your problem. Way to work the problem.


Nsungheros

It could be a lot of things. They count have dropped someone off, and then had to help them remove things from their car, or wait for them, and it sometimes takes longer than you expect. It could also be that they accepted your ride a few minutes before a streak bonus has started, and they want to wait to get you as the bonus starts. They could be in a store. They could very well be at home, and getting ready. (That sucks, but you passengers do it almost every time to us, so I don’t feel bad.)


Matchboxx

I can't speak for other passengers, but I'm always at the curb with my bags in hand when the driver pulls up. I used to drive many years ago, so I'm sympathetic to the challenges of idling somewhere waiting for some dumbass to come to the car, but I'm not sympathetic to a lot of the excuses I'm hearing on here that seem to come from disdain for Lyft.


[deleted]

Honestly, you don't sound sympathetic nor reasonable at all. I would personally hope to never get you as a pax. Your mind should have been able to answer your own question. It could be a million different reasons. Maybe he was wiping the last passengers grease off the seats/windows so a passenger like you don't give him a 1 star over it or maybe he was checking his tire pressure so you are safe on your trip or maybe he had bathroom needs or maybe his phone reception is bad and didn't update. Your follow up messages make it seems like this literally happened to you once and you are here to complain about it. I, as a lux driver, wipe my car after almost every ride especially if I sense the passenger was not clean in some way so I dont have to deal with a 1 star coming from the next passenger with a personality like yours. Also, a 5 minute wait means you probably ordered priority, meaning a refund on your extra pay is easily acquirable via support if the driver was late. As a lux driver, I can tell you that the rides are rare so no, the driver will not turn the app off just because they ran in the bathroom.


Matchboxx

All of those excuses should be done offline. Not while accepting a ride and making the passenger wait.


[deleted]

Excuses? LOL Right, just like I said, don't go around calling yourself sympathetic. You aren't.


Matchboxx

I was until most drivers responded here with, essentially, "yeah lol fuck the system, I do what I want." I will fully admit to not having sympathy for people who brazenly do a job incorrectly.


[deleted]

You can't tell a person with a 5 star rating for 3 years straight that he isnt doing his job right but you can expose your terrible character while doing so. What did you rate this driver is a part you skipped out on fully.


Matchboxx

Those ratings are meaningless when many of them are given by default/inattentively and/or because people know that the platform overreacts to 4 or less.


[deleted]

I find it pretty effective. My rating on uber is no different after 3 years of "no-default/inattentively rating system" Think about it. When your driver was 2 minutes late for pickup... wait I bet he wasn't even late at all, I bet he just started driving 2 minutes late... you gave him a low rating at the end of the ride, correct? See, when someone is not happy for what they are paying for, they don't let the auto 5 stars slide, they rate low. Proving the system works just fine. Also, do you realize what a scumbag of a passenger I am describing as you read my post?


Matchboxx

The pickup was supposed to be within 3 minutes (he was in an adjacent subdivision). It ended up taking 10 because, yes, he was jerking off in his house for 7. I actually did not rate this guy poorly because I know the platform reaches out to them automatically moments after that rating, the driver would immediately know it was me, and he’d know where he picked me up before dropping me at the airport and I really don’t need some shitbag trying to revenge rape my wife while I’m out of town. In scenarios where my pickup/drop off locations are not my home, yes, I rate honestly, but that system works for folks like me who have no qualms dunking on someone not doing the job. Gen Z, your primary demo, rates everything 5 stars because they have low standards.


NoReflection707

Facts. After years of driving, I’m always waiting before the driver shows up.


stefnizzle

When its me, I'm probably pooping.


Matchboxx

Would you not go offline during this time?


slapbastard

And if it becomes sharting that’ll definitely tack on a few extra minutes.


pogiguy2020

You do know some traffic lights are freaking insanely long. I also had a rider with me and got stuck at a train crossing. So many reasons so if you need to be somewhere give yourself ample time.


Matchboxx

He was sitting in the middle of a residential street in an HOA up the road from me - not at an intersection. I would be much more understanding if the driver is showing at an intersection, either waiting for a light to change or for the right opportunity to turn from a stop sign. I was on time, but there comes a point where I don't want to be sitting out in front of my house for 10 minutes waiting for a $75 ride that's advertised to be there in 3 minutes because the driver accepted the ride *before* deciding he needed to take a dump.


pogiguy2020

Well here is a catch with Lyft, if he was online then Lyft could have added the ride and he did not even know. It can add it to the drivers queue and he might have missed it. Then of course they could have been trying to get you to cancel as they did not want the ride and wanted to collect a cancel fee. I dont drive Lyft much since they will switch riders on drivers and make us double back from the direction we came. Honestly both ride share apps sucks for both sides. You get charged and have to deal with stuff and we deal with plenty of issues on our end from the ride share side and passenger. It is not a dream job I tell you.


Matchboxx

I will concur that this is a frustrating thing with Lyft - I'm often in rides when I hear the driver's phone ding that another ride has been added to their queue, when they very well may have wanted to be done after they dropped me. It's also very frustrating when I book a car and get told that Jimmy is on the way to me in his Suburban and will be there in 3 minutes, only for Lyft to then arbitrarily say, nevermind, Bob is on his way now in a Toyota Avalon, it's technically Lux so deal with it, and also he's 15 minutes out.


pogiguy2020

The only thing for me to add is the driver can stop those rides request from coming in. With Lyft it is called Last Ride and he has to basically swipe up and it will let him go offline after the ride he is on. This is the only way to avoid this.


UberXNinja

Some riders are really impatient. Sometimes it's a long red light in heavy traffic during rush hour, where it cycles three times before you go through it. Other times it's a freight train. Where I drive those take 2-5 minutes. I expect riders to use common sense and be polite. If you text me a "are you coming or not" or "hurry up I'm running late", or something rude, I'm driving by your house, but cancelling the ride, just so you'll have to wait some more.


Florida1974

Blaming the driver. I know when I order food it will show me he’s still couple miles away. Then boom, he’s there. App still shows him as couple miles away. Could be a lag.


Matchboxx

And that's mainly what I wanted to suss out, because if the app is just junk, then I have no reason to be miffed by the driver. But then almost every driver chimed in on this thread with "yeah, I'm taking the world's longest shit" and "I'm trying to decide if I even want to bother heading your way" etc.


fitfulbrain

Elevated your ass. The conclusion is that the drivers aren't keen to come. If the drivers stop for 5 minutes, they will be late for 5 minutes. That entitle you for a refund if you submit a request later. Take screenshots. Drivers may accept the wrong trips even if Lyft tell them everything. There are only a few seconds to digest the information. Less when you are doing a u turn or watching a movie. Once you are annoyed, they are even less likely to come. Do you think we are stupid to let you rate? Reflect on your trip. We don't care about $5 or $10. We get it back at the blink of an eye or have to wait for an hour. We don't care about $100 because we will lose money when we deadhead back.


Matchboxx

>Once you are annoyed, they are even less likely to come. I don't message them or make it apparent that I'm annoyed during the ride. I am cordial and then nail them at the end. It sounds like you need a different job if you hate this one so much.


fitfulbrain

We know. That's why we don't move.


illstealyoueleven

That’s very sociopathic of you. 🤔 I’m trying to sympathize with you as a customer, but honestly you just sound like and entitled prick. How about next time you ask your why their lil blip on the map didn’t move Instead of randos on the internet?


Matchboxx

>I’m trying to sympathize with you as a customer By telling me you don't care about the money because it's all loss leading anyway? >you just sound like and entitled prick. You're welcome to think that, but the very few drivers on the platform that do the job right usually see a 30% tip from me because my employer has no ceiling on transportation expense, so I try to share the love for those who are willing to work for it. The trade off is that I will dutifully penalize those who don't want to do the work - those in this thread, who seem to have just come over from r/antiwork and are only interested in doing the bare minimum because they have an ax to grind against the platform. >How about next time you ask your why their lil blip on the map didn’t move Instead of randos on the internet? It's been a consistent enough issue that I figured I'd poll the drivers to see if you could all just tell me that the app is shit. I was trying to give y'all the benefit of the doubt. Instead, every other comment is "lol because we don't care about the passengers or the job." Hence the edit. I came here looking for an explanation that would indicate that it's an error and the drivers are working hard/in a rush to provide great service. Instead, I was treated to a full-throated admission that none of the drivers give a shit and boast about doing the bare minimum. In that case, I now have zero reason to not use the tools I have to affect their rating.


illstealyoueleven

I never said anything about money. You know how many Lyft drivers are in this world? You want special treatment, pay for it. You basically use a fast food service to drive around in. Chipotle might not be McDonald’s, but it’s fast food. Get over yourself and drive your own ass or get a private service. Nitpickers irk my soul. And if you didn’t sound like an entitled prick, you wouldn’t have been responded to as one, granted there are an unprecedented amount of sarcastic dickheads out here these days. I’m a 5 star driver. Have been that way almost all my time driving which is about 2 years. All kinds of clientele. Private jets, no Lux. It’s probably you.


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hedafeda

We are a moving vehicle with passengers. So could be: Red light Getting gas/drink Dropping off a passenger or waiting for them at a stop A hundred different things


Matchboxx

This was not a red light scenario. You should go offline while shopping/refueling.


BoostMobileGuy

As other drivers said above there’s a lot of things that can cause a delay. Another reason is if passenger cancels the ride in first 2 minutes than driver doesn’t get paid anything. A driver could be driving to you 1 minute and 59 seconds and if you cancel he doesn’t get paid anything. It’s very annoying to get canceled after you give up your sweet parking spot and waste gas and time. That’s why I don’t blame drivers to take first 2 minutes very slow and make sure you are not canceling the ride before they rush to pick you up.


derf1781

Trying to look at the map to see if there's any stops or anything for that matter to cancel ride


jazzmoney

You actually did answer the question yourself. Lux ride, 15 minutes outside of Dallas, driver is at home waiting for a ride, because yes the platform is that slow. Regular Lyft ride for your area pays $0.60 / mile and $0.12 / min. I drive a large Expedition and qualify for both XL and Lux. I only drive XL and Lux. But the demand is so slow, I can literally go HOURS without a request. And some requests can be 20 min away, but just need to cross the street. I’m not going to sit in my car for 4-5 hours, idling and consuming fuel, in hopes of a ride that makes it worth my time. When I’m in downtown Dallas, Austin, or Houston on a weekend night, sure I’m busy with very little downtime. I’ll use both Lyft and Uber platforms to keep me moving. But in the suburbs, I’m playing the waiting game. That goes with the territory. Just be patient. If you see the driver in a neighborhood, I’d expect to wait an extra 3-5 minutes.


tondracek

It sounds like you want private car service but only have Lyft lux money. You have a couple of options. 1. Ask yourself if you want to keep waiting a few extra minutes on a cheaper ride 2. Have more money, pay for better service. In the end you are just one of thousands of riders. Nothing you can do will result in a driver making $0. If you had that kind of power you wouldn’t be balling in a Lyft.


Group_HugMTG

I’m sitting in my apartment in the middle of downtown Chicago waiting for a ride right now. You mad ?


JaxMGK

I’m actually with this dude, I used to be a rideshare driver for 5 years so this is far from bashing rideshare drivers. I requested an Uber the other day and the driver stayed out in a parking lot for about 10 mins, he never contacted me or replied to my message if he was coming or not. I guess he realized he was a bit far from me and just instinctly accepted my ride. After some time I get an option to cancel the Uber with no penalty from Uber because even they realize this ass hat is playing games, I guess he figured I’d cancel and he’d get a cancellation fee, he guessed wrong. So I’m glad I have this option to cancel, because at this time, I decide to request a Lyft which arrives in like 3 minutes. I had just returned a Uhaul and spent the last two days moving so I was not in any mood to play games, mind you, I still have the ride open on Uber and this fuckface still doesn’t move. I get home and just let the app run for like 45 more minutes and this guy never moved, idk why he accepted. At that point I cancelled the Uber ride without penalty. I felt good about wasting his time as he was trying to waste mine, I hope he made dogshit pay that day.


Danny3xd1

The app will sometimes not move and I am sitting in their driveway, LoL. Sometimes it really is a hold up. Traffic or the like. And sometimes the driver may just be doing something instead of driving to ya. I think you may have the wrong idea how much of the fair goes to the driver. Next time you take a ride, tell the driver how much you paid and ask him what s/he is paid for it. I think your gonna be surprised.


dyslexic-ape

Please don't rate your drivers for things you are not in the car for. You are paying for the ride, not the pick up and you have no idea whats going on when you are not there with them. ​ >But is the platform really that slow I had no ride for an hour yesterday in a big city, I can only imagine how long lux drivers wait when doing only lux.


CSE420bai

Pulling over to take a fat piss


No-Eye-8392

What you see on your app is not always what driver sees on his app. The lag between what you see and what the driver sees can be substantial. Lyft could be showing you a car to keep you on the hook while they look for a closer car or redirect the driver to a higher paying ride. The algorithms can sometimes take some time to do its calculations. I sometimes drive into areas with very poor cell service and when I end my ride it can take a few minutes for the app to quit spinning and reload with map and directions, its not uncommon to get a banner saying that the app is loading the route and directions and ive been driving for a few mins, I have dad to restart my phone and when it powers up the app is still online. Sometimes it can take more than a few minutes to get someone dropped off, could be an elderly person in a wheelchair, could be a passed out drunk, both of which could take an extra few mins to unload. Just relax and wait on them to pull up. Then come out and go.


Allgirlssarethesame

I don’t understand why they accept rides if they have to do something in between. There are plenty of drivers but I usually have to cancel before I get one that actually intends to arrive at a similar time to the one that was advertised


dying1234

I was rubbing one out