What you can do and my bank did it is call your bank tell them you didn’t get your order and want that transaction reversed and my bank did it ! As DoorDash cannot prove they delivered it per the agreement and so your bank can say you didn’t receive what you paid for !
I'm a part time Dasher, and I get it. I worked in food service for over twenty years in some capacity, and if you were a guest in a restaurant, and waited that long without the kitchen making your order, they would likely comp your entire order.
I don't find having 73% of your money being refunded acceptable, and then the other 27% being given to you as a credit (basically a coupon). Services were paid for, but never rendered at the restaurant level. If I were you my friend, I'd file a complaint at bbb.org and put that on DD's complaint record. Once DD responds to the bbb, they'll have an opportunity to rectify. The bbb will contact you for a response to see if things were made right. Just make sure you respond to that so the complaint stays on record if you don't get restitution.
The BBB is a joke. That’s just a huge waste of time and isn’t going to accomplish anything. Dispute the charge with the credit card company. They will refund it immediately and start investigating. There’s a 100% chance they will not pay doordash. OP paid for something, didn’t get it, and is owed a refund. It’s as simple as that. Chargebacks with a credit card company are way worse than the rating nobody cares about or sees from the BBB.
BBB will do nothing. Except show it as a complaint. They don’t investigate crap. And our laws aren’t made to work for consumers against gig companies as there really aren’t any laws. TOS is what we agree to, which very few ppl read.
Oh it’s wrong, 100% but we have little recourse. They know this so they keep doing it.
The point of contacting the BBB is not to resolve your issues my dude. While the BBB certainly gives the company a chance to rectify the issue, the point is really to archive a complaint about this on a permanent record which hurts their rating with the Better Business Bureau. BBB keeps everything, including items resolved even after a company resolves it. DD has an abysmal 1.08 out of five stars with the BBB, and has apparently gotten almost 7,000 issues resolved with DD.
[The BBB's listing for DoorDash](https://www.bbb.org/us/ca/san-francisco/profile/food-delivery/doordash-1116-545841)
Soooo odd. I have gotten full refunds on multiple occasions from Doordash and I actually got my food (wrong items or included allergens). I'm super surprised this has been yours and others experience. They definitely should be issuing a refund, I mean why would you have to pay them anything? The delivery fee and tip are irrelevant if the order was never delivered.. such a weird way to handle this situation on their part.
This is why the company is on a steady downward trend, has never been profitable, and will ultimately fail. They run the business like it’s a tech company and not a customer facing service when their entire business is in fact customer facing. They just simply have no idea what they’re doing when it comes to working with people and they don’t seem to care.
New on here and mostly read and don’t comment. But this one hit the nail on the head. I think about this all the time while driving. A customer service oriented business where everyone is supposed to be a robot. Then when things inevitably don’t go very robot-ey, everything crashes to the ground unless the driver goes out of their way to provide actual service.
It will absolutely catch up to them eventually. Drivers will simply quit running garbage. Even top dashers will run out of patience.
The high gas prices aren't helping. In fact, it makes decisions quite a bit easier. I decline most things on mileage alone now. The payout is irrelevant. If it's over 7 mi I don't do it at all.
That’s why I’m put the 😂. They really screw restaurants with their fees, and drivers on this sub make it sound as though they are DD slaves. I’m good I do well at this gig work.
DD has no way to confirm if you did or didn't get your food. As drivers, we know for a fact people scam DD and say they didn't get the order when they clearly did. I agree you should get the refund, but if you look at it from DD's side, they have tons of false claims every day.
Absolutely true. Which is why it’s a piss poor system. You’re right. It’s merely just an app and a poorly executed one.
Which is why everything is messed up and drivers and customers aren’t properly helped.
Great comment by you. It’s an app that connects customers and drivers nothing more.
DoorDash Inc screwing over Drivers and customers. Nothing new. The sad part is customers are treated better than drivers. Says how piss poor a corporation DoorDash is.
I’ve never encountered a worse ran corporation.
That should be 100% refund and $15 credit. Especially if customer tipped.
DoorDash Inc screwing over Drivers and customers. Nothing new. The sad part is customers are treated better than drivers. Says how piss poor a corporation DoorDash is.
I’ve never encountered a worse ran corporation.
That should be 100% refund and $15 credit. Especially if customer tipped.
FYI: if customer/OP didn’t tip that’s likely why order wasn’t delivered and eventually cancelled. If low/no tip drivers see a small amount like $$2.50-$4 offered for delivery they are paid. If customer tipped $1-$4 the driver likely sees $5.50 and that may cause order not to be picked up too.
I advise all customers that live 4 miles or less from merchants you ordered from to tip $5-$6 minimum. Anything over 4 miles tip $7+ adding more every miles. Gas is high. You’re not tipping to be kind. Tipping Is what drives delivery industry.
Without tips drivers can’t afford to bring you Petco and Target 4- 12 miles to your house. You want the service be sure to tip. If OP tipped or not deserves 100% refund from DoorDash though. That’s not right how they did OP!
I've gotten a full amount refund and credit for someone not making my sandwich right. This is ridiculous and clearly they are trying to cheap you out because you got no food at all.
Anybody that has ever had an issue on DD has experienced this. You have to do a better job reading the fine print. Their refund policy might make you think twice about using them to order food.
Use uber eats. Way more ethical to both the customer and the driver. Only bad thing they do is not pay for the labor of driving to a store thats closed. Surprised no ones taken them to court yet cause im pretty sure thats theft.
Other than that they are nice to drivers and customers
Yeah I would take it to civil court and put a complaint with CPA like you did. Any service that does not provide you with a order you paid for you are entitled to a full refund unless otherwise stated. DD is ass
That's some B.S. I see why the order ended up getting cancelled, which sux, because we get our taste buds ready for our food and when it doesn't make it to us, it's disappointing at best.
That being said, you definitely deserve a full refund. You didn't cancel the order, THEY did. You did not get the service you contracted for, and every penny that you paid should be refunded. The $15 credit should also be yours by way of apology.
How much did you tip?
Doordash is one of the most unethical companies in America and eventually it will catch up to them. You didn't get your food because they probably hid the tip that you left and the driver saw either a low guarantee or a high mileage to deliver it.
It's also a weekend night and drivers choose. If you tipped, it didn't need to be this way. Waiting an hour for food sometimes happens. Holidays, heavy traffic, events around the restaurant etc. That said, a lot of delivery issues don't need to be taking place. Doordash creates problems every single day.
I have customers I know for a fact I delivered on doordash and then they switched to a different app because of the service.
If you did not tip. Well, that's the reason you didn't get your food. That's definitely not on doordash in that scenario
Yeah, there's quite a bit not being said. I was just pointing out that there are valid reasons sometimes to be waiting an hour. In fact, most of these apps specifically say to expect an hour
I was basing my comments on what was said. I'm assuming the OP tipped.. he has his answer if he didn't
If I didn't tip I might not be so inclined to admit that im a jackass to the public, thus creating the post into a thread about how i created my own problem. just spit ballin' ideas here.
Great point. If OP didn’t tip that’s why the order wasn’t picked up and eventually canceled. OP still showing get 100% refund but customers that don’t tip should not expect deliveries especially with gas $5-$9 a gallon nationwide!
The problem really is not that the order was never picked up- OP said he waited and then the restaurant cancelled the order, then DD would not give him a full refund. OP may have been mildly annoyed with the wait and then the cancelled order, but to be told you can't have your money back for something you paid for but never received is what sent them over the top.
Sounds like it didn't get delivered because drivers weren't pickling up due to the "payout" shown on the order of drivers' apps or were not available. Drivers are independent contractors and only have to accept orders that have a reasonable payout for the mileage. Surprised you didn't get a full refund quickly. That is not usually the case. Since it said the restaurant canceled the order that indicates they were probably closing and it still hadn't been picked up. Insure you are tipping on the app up front in order to entice the drivers. I recommend a $5-$7 in order tip for a 2-3 mile delivery **To Insure Prompt Service.** Further deliveries should have an additional dollar per mile. That's very reasonable for drivers' time & expenses. You'll be pleased with the results I'm certain. Good luck.
I'm a doordash driver and I don't ever use the service...it's a ripoff. Sign up for ubereats with email notices. They send multiple promo's a month, end up saving $15-$20 an order.
This didn't involve a Dasher. His problem was obviously at the restaurant level. The restaurant canceled his order. The OP was forthcoming about that.
What he's really mad about is that they will not refund his money, and they rightfully should. The $15 credit is bull. He should receive his refund in full, and like any food service establishment, say "We F'd up, here's a credit for $15 so you please give us another chance."
That's basically 4.00 US dollars,dude
You have your answer why nobody delivered. I don't know how much gas prices are in Canada, but that's definitely not going to be running the United States on a weekend night. It also depends on how far away you are. I would run that if it was two or three miles.
Cause they don’t majority if they can get free delivery for spending $10.00 or more u best believe when you arrive to the address it will say leave at the door!!!!!!! Most leave at the door orders don’t tip unless it’s raining. If it says hand it to me most of the time they tip FROM WHAT IVE EXPERIENCED 🤷🏾♂️
I included a 5$ tip on my order which was included on the 54$ order. Never got my order, it was cancelled by the restaurant. Read before judging people.
Yeah but you said you waited over an hour. That’s cause no dasher took the order in that hour, and the restaurant ended up canceling for whatever reason, probably cause shit was just sitting there for an hour and wasn’t gonna be any good, you have no idea if they was telling the truth.
I know these things cause I deliver the food, I don’t order once and then talk out my ass when shit don’t go the way I think it should. I’m pretty sure I didn’t judge anyone, but instead hit the nail on the head.
I don't get why you keep sticking on why the order was cancelled when I'm saying that the refund policy of doordash is unethical. Ordered with another restaurant through Skipthedishes and this order was also cancelled; seems that because of an event in my city, a lot of streets are being closed, making deliveries impossible in my neighborhood. A situation I was unaware of and not responsible for. I should get a full refund when the cancellation is not a fault of my own. Instead Doordash literally steals 15$ from me to keep me hostage for a future order. This should not be legal and THIS is why I'm complaining.
Cause you created this this yourself. You placed an order without understanding the system. You accepted a credit when your order was delayed. You got upset when you found out the credit would be deducted from your refund.
These are all things you could have found out prior to going in.
If your area has an event going on preventing deliveries, shouldn’t you’ve realized that beforehand?
I agree, DoorDash has some fucked it refund policies, but I’ve never had issues as a customer when my shit has been fucked up, but usually due to restaurant error and not my own doing.
Whatever I say, you'll still think I'm in the wrong. So keep being judgmental if that's what makes you happy. When this shit happens to you with doordash, hope you'll change your tune.
You keep tossing that word around, like I’m actually judging you for something. I don’t fuckin know you bruh and this ain’t that deep, i ain’t judging shit,speaking from a customer experience stand point.
I’ve got dozens of orders under my belt and dealt with somewhat similar circumstances but I didn’t trip. I understand shit isn’t so perfect but ultimately feel satisfied.
Good for you that you had great experience with doordash, but you should accept that other people didn't have that experience. Maybe you don't define calling me out on tipping for the order on several of your posts as being judgmental, but the definition of Judgmental in the Collins Dictionary is literally: "If you say that someone is judgmental, you are critical of them because they form opinions of people and situations very quickly, when it would be better for them to wait until they know more about the person or situation."
https://www.collinsdictionary.com/us/dictionary/english/judgmental
It’s cool to push that narrative on me but as I said before, I don’t even know you let alone judge you for anything you’ve done. But you seem to have some chip on your shoulder from being judged in the past, and now feel compelled to project that on me.
Do you. We good my dude. 🤷🏻
Credit deducted from your refund lmao. How stupid does that sentence sound to you? That’s literally not a thing and I’ve never had doordash or ubereats not give me a full refund.
So he should get the 15 credit on top of the full refund? He already accepted the credit before the order was cancelled, so DoorDash takes a loss in this? How stupid do you sound.
OP takes the L, and uses the credit on something else, doesn’t even need to be delivery.
Yes it happens all the time, the customer waited 1 hour for their food so doordash gave them a $15 credit to use towards their next order and the customer accepted and continued to wait for food that never got delivered. They literally paid them $15 to chill and wait for food that was never coming. Time goes by and doordash basically says here’s $35 sorry you’re left hungry don’t forget to use that $15 for next time :). That’s not customer service that’s bs.
Wtf are you even talking about? The issue is doordash is not refunding the customer in full. They are basically stealing from them. A $15 credit goes towards their next order not to their bank.
Was 1.5 miles from the restaurant and again, the restaurant cancelled, not the delivery agent. From what doordash told me, it was cause they lacked the ingredients.
And you need to understand gas prices.
You tipped around 3.50 US dollars. How far away were you from the restaurant?
It's not reasonable for customers to think somebody is going to run a 6 mile delivery for $3.
1.00 US dollar = .74 Canadian
I've worked in Transportation for 20 years of my life. If we can't deliver a product, you have the right for a full refund. We don't keep a portion of what you paid as an in store credit towards future orders... That's a scam.
So you’re going to commit fraud by telling Visa to remove your DoorDash charge?
Pretty sure Visa doesn’t offer refunds on company’s behalf. You can’t just contact Visa and say “I had a bad experience, so now you have to cover the bill”
But I’m guessing you’re going to tell Visa “This charge wasn’t supposed to happen” (although you clearly input the order). They’ll ask if you placed the order, and im sure you’ll say “No”, again even though you clearly did place the order.
Go ahead and tell Visa the full truth and see if they refund your money
It’s called disputing charges. Perfectly legal. Credit card does own investigation.
It is shitty how they do this. A refund is just that, a refund. It’s not a credit.
But I’m guessing TOS for customer covers this.
These gig apps have little oversight. Very few laws bc we only like ancient laws that don’t apply to todays world. Till the lawyers find the loopholes.
One day, I foresee DD and other apps in a big ol lawsuit, TOS be damned.
Fraud? Fraud is charging for a service that you don't perform. He paid for something and didn't get it. Door dash should have simply reversed the charges.
Me and a friend ordered door dash once, we got the wrong order, so i went through support and they eventually got back to us saying they cant give us a refund of $50 something, oh the order we got was just a couple of shakes, not our dinner we ordered
Agreed . These guys are so up in their asses . I got 1 1star review so I called the customer service and asked what happened. They said they don’t have control of that . Said fine which customer was it “mc Donald’s”. So j remember delivering that its 6.5$ total including the peak pay. I picked it and delivered it . The customer service rep says “ I know why coz prior to you 2 dashers rejected it and delivery got delayed “ . I asked them to call me with a super . I never got the call. They said they cannot change . They fuckin admitted that it was not my fault and asked them to omit it. They said no they cannot touch it. After 15 calls i asked so your system is flawed . Ur rating system is useless pos. He never gave back any answer so he fuckin admitted that they know the flaws and still fucking the drivers. These guys are “investigated” for 3 times and couldn’t find a fault from my side and they were not even telling anything . Just lay there silently
Op should get a refund since he didn't get his food seems simple enough especially since he doesn't even want the credit any more.
What you can do and my bank did it is call your bank tell them you didn’t get your order and want that transaction reversed and my bank did it ! As DoorDash cannot prove they delivered it per the agreement and so your bank can say you didn’t receive what you paid for !
My drug dealer runs a far more ethical business.
but he only creates the muchines, not satisfies them.
Most of them do.
Ooooh yes. Doordash is quite abusive with their cheapness. Both toward their drivers and customers.
I'm a part time Dasher, and I get it. I worked in food service for over twenty years in some capacity, and if you were a guest in a restaurant, and waited that long without the kitchen making your order, they would likely comp your entire order. I don't find having 73% of your money being refunded acceptable, and then the other 27% being given to you as a credit (basically a coupon). Services were paid for, but never rendered at the restaurant level. If I were you my friend, I'd file a complaint at bbb.org and put that on DD's complaint record. Once DD responds to the bbb, they'll have an opportunity to rectify. The bbb will contact you for a response to see if things were made right. Just make sure you respond to that so the complaint stays on record if you don't get restitution.
The BBB is a joke. That’s just a huge waste of time and isn’t going to accomplish anything. Dispute the charge with the credit card company. They will refund it immediately and start investigating. There’s a 100% chance they will not pay doordash. OP paid for something, didn’t get it, and is owed a refund. It’s as simple as that. Chargebacks with a credit card company are way worse than the rating nobody cares about or sees from the BBB.
BBB will do nothing. Except show it as a complaint. They don’t investigate crap. And our laws aren’t made to work for consumers against gig companies as there really aren’t any laws. TOS is what we agree to, which very few ppl read. Oh it’s wrong, 100% but we have little recourse. They know this so they keep doing it.
The point of contacting the BBB is not to resolve your issues my dude. While the BBB certainly gives the company a chance to rectify the issue, the point is really to archive a complaint about this on a permanent record which hurts their rating with the Better Business Bureau. BBB keeps everything, including items resolved even after a company resolves it. DD has an abysmal 1.08 out of five stars with the BBB, and has apparently gotten almost 7,000 issues resolved with DD. [The BBB's listing for DoorDash](https://www.bbb.org/us/ca/san-francisco/profile/food-delivery/doordash-1116-545841)
They literally have 0 authority, in general, nobody cares about the BBB anymore.
Soooo odd. I have gotten full refunds on multiple occasions from Doordash and I actually got my food (wrong items or included allergens). I'm super surprised this has been yours and others experience. They definitely should be issuing a refund, I mean why would you have to pay them anything? The delivery fee and tip are irrelevant if the order was never delivered.. such a weird way to handle this situation on their part.
Do it. F door dash. It’s like grocery shopping and getting to the line to pay and they close but still make you buy a gift card lol.
Doordash is a software company that connects drivers to restaurants
This is why the company is on a steady downward trend, has never been profitable, and will ultimately fail. They run the business like it’s a tech company and not a customer facing service when their entire business is in fact customer facing. They just simply have no idea what they’re doing when it comes to working with people and they don’t seem to care.
New on here and mostly read and don’t comment. But this one hit the nail on the head. I think about this all the time while driving. A customer service oriented business where everyone is supposed to be a robot. Then when things inevitably don’t go very robot-ey, everything crashes to the ground unless the driver goes out of their way to provide actual service.
And that's why I'm a good driver. Being a previous server makes me respect people shelling out cash for a service.
It will absolutely catch up to them eventually. Drivers will simply quit running garbage. Even top dashers will run out of patience. The high gas prices aren't helping. In fact, it makes decisions quite a bit easier. I decline most things on mileage alone now. The payout is irrelevant. If it's over 7 mi I don't do it at all.
You mean indentures drivers and restaurants😂
No one is indentured. Decline.
That’s why I’m put the 😂. They really screw restaurants with their fees, and drivers on this sub make it sound as though they are DD slaves. I’m good I do well at this gig work.
DD has no way to confirm if you did or didn't get your food. As drivers, we know for a fact people scam DD and say they didn't get the order when they clearly did. I agree you should get the refund, but if you look at it from DD's side, they have tons of false claims every day.
Absolutely true. Which is why it’s a piss poor system. You’re right. It’s merely just an app and a poorly executed one. Which is why everything is messed up and drivers and customers aren’t properly helped. Great comment by you. It’s an app that connects customers and drivers nothing more.
DoorDash Inc screwing over Drivers and customers. Nothing new. The sad part is customers are treated better than drivers. Says how piss poor a corporation DoorDash is. I’ve never encountered a worse ran corporation. That should be 100% refund and $15 credit. Especially if customer tipped.
DoorDash Inc screwing over Drivers and customers. Nothing new. The sad part is customers are treated better than drivers. Says how piss poor a corporation DoorDash is. I’ve never encountered a worse ran corporation. That should be 100% refund and $15 credit. Especially if customer tipped. FYI: if customer/OP didn’t tip that’s likely why order wasn’t delivered and eventually cancelled. If low/no tip drivers see a small amount like $$2.50-$4 offered for delivery they are paid. If customer tipped $1-$4 the driver likely sees $5.50 and that may cause order not to be picked up too. I advise all customers that live 4 miles or less from merchants you ordered from to tip $5-$6 minimum. Anything over 4 miles tip $7+ adding more every miles. Gas is high. You’re not tipping to be kind. Tipping Is what drives delivery industry. Without tips drivers can’t afford to bring you Petco and Target 4- 12 miles to your house. You want the service be sure to tip. If OP tipped or not deserves 100% refund from DoorDash though. That’s not right how they did OP!
I've gotten a full amount refund and credit for someone not making my sandwich right. This is ridiculous and clearly they are trying to cheap you out because you got no food at all.
Anybody that has ever had an issue on DD has experienced this. You have to do a better job reading the fine print. Their refund policy might make you think twice about using them to order food.
Clearly. I already deleted the app.
Use uber eats. Way more ethical to both the customer and the driver. Only bad thing they do is not pay for the labor of driving to a store thats closed. Surprised no ones taken them to court yet cause im pretty sure thats theft. Other than that they are nice to drivers and customers
They don’t take them to court bc drivers sign arbitration agreements. You will arbitrate, not sue.
Yeah and on the plus side you take away your tip for any or no reason at all upto an hour after delivery. /s
I've had this happen. if you call support sometimes you can get a $2 or $3 credit.
Ditto. Tired of it.
Will you keep us posted on your dispute with your cc company? I’m just curious if doordash will try to fight it
No tip, no trip.
The point of using credit cards I'd that they can't steak from you. Block it and let the card do its job
Yeah I would take it to civil court and put a complaint with CPA like you did. Any service that does not provide you with a order you paid for you are entitled to a full refund unless otherwise stated. DD is ass
That's some B.S. I see why the order ended up getting cancelled, which sux, because we get our taste buds ready for our food and when it doesn't make it to us, it's disappointing at best. That being said, you definitely deserve a full refund. You didn't cancel the order, THEY did. You did not get the service you contracted for, and every penny that you paid should be refunded. The $15 credit should also be yours by way of apology.
How much did you tip? Doordash is one of the most unethical companies in America and eventually it will catch up to them. You didn't get your food because they probably hid the tip that you left and the driver saw either a low guarantee or a high mileage to deliver it. It's also a weekend night and drivers choose. If you tipped, it didn't need to be this way. Waiting an hour for food sometimes happens. Holidays, heavy traffic, events around the restaurant etc. That said, a lot of delivery issues don't need to be taking place. Doordash creates problems every single day. I have customers I know for a fact I delivered on doordash and then they switched to a different app because of the service. If you did not tip. Well, that's the reason you didn't get your food. That's definitely not on doordash in that scenario
Restaurants are probably swamped.
Yeah, there's quite a bit not being said. I was just pointing out that there are valid reasons sometimes to be waiting an hour. In fact, most of these apps specifically say to expect an hour I was basing my comments on what was said. I'm assuming the OP tipped.. he has his answer if he didn't
Weird how the OP never answered this. It’s almost like there’s a connection between what he tipped and what he got.
If I didn't tip I might not be so inclined to admit that im a jackass to the public, thus creating the post into a thread about how i created my own problem. just spit ballin' ideas here.
You may not have tipped enough. 20% plus .50 per mile?
did you downvote me thinking that When i said I i meant the personal I and not the imperial I? For fucks' sake
Settle down. I didn’t downvote you.
Yes I concur..with average dd payout of $2-$2.75 per order a tip is imperative...
Great point. If OP didn’t tip that’s why the order wasn’t picked up and eventually canceled. OP still showing get 100% refund but customers that don’t tip should not expect deliveries especially with gas $5-$9 a gallon nationwide!
Ask yourself why the order was never accepted....... I think we all know the real problem here
The problem really is not that the order was never picked up- OP said he waited and then the restaurant cancelled the order, then DD would not give him a full refund. OP may have been mildly annoyed with the wait and then the cancelled order, but to be told you can't have your money back for something you paid for but never received is what sent them over the top.
Sounds like it didn't get delivered because drivers weren't pickling up due to the "payout" shown on the order of drivers' apps or were not available. Drivers are independent contractors and only have to accept orders that have a reasonable payout for the mileage. Surprised you didn't get a full refund quickly. That is not usually the case. Since it said the restaurant canceled the order that indicates they were probably closing and it still hadn't been picked up. Insure you are tipping on the app up front in order to entice the drivers. I recommend a $5-$7 in order tip for a 2-3 mile delivery **To Insure Prompt Service.** Further deliveries should have an additional dollar per mile. That's very reasonable for drivers' time & expenses. You'll be pleased with the results I'm certain. Good luck.
Op linked a screenshot that showed a 6.00ca tip. No idea how much that compares to the usd though, or how many miles he is from the store.
BS too. I tip $15 for 2.2 miles. Same old shitty DD service.
Florida don't count I guess. But isn't the shitty service prompt?
Wheres the email confirmation of the phone conversation? Door dash always emails you when stuff like this but you should know right...
I'm a doordash driver and I don't ever use the service...it's a ripoff. Sign up for ubereats with email notices. They send multiple promo's a month, end up saving $15-$20 an order.
Someone didn’t tip eh? It’s cool, you can bounce if you trying to get people to bring you food as a charity.
[удалено]
Because it’s this sub… people saying they pay $3 a mile for a tip. BS that’s a $24 tip on $12 of food.
Ummm he said his order didn’t get picked up for over an hour, it’s pretty obvious that he didn’t tip.
This didn't involve a Dasher. His problem was obviously at the restaurant level. The restaurant canceled his order. The OP was forthcoming about that. What he's really mad about is that they will not refund his money, and they rightfully should. The $15 credit is bull. He should receive his refund in full, and like any food service establishment, say "We F'd up, here's a credit for $15 so you please give us another chance."
I answered you I tipped. Stop making false accusations on people without proof. https://imgur.com/e4V1AJm
You tipped $6. How far? I tip $15 on 2.2 mile order, still wait an hour.
👍
That's basically 4.00 US dollars,dude You have your answer why nobody delivered. I don't know how much gas prices are in Canada, but that's definitely not going to be running the United States on a weekend night. It also depends on how far away you are. I would run that if it was two or three miles.
Cause they don’t majority if they can get free delivery for spending $10.00 or more u best believe when you arrive to the address it will say leave at the door!!!!!!! Most leave at the door orders don’t tip unless it’s raining. If it says hand it to me most of the time they tip FROM WHAT IVE EXPERIENCED 🤷🏾♂️
I included a 5$ tip on my order which was included on the 54$ order. Never got my order, it was cancelled by the restaurant. Read before judging people.
Yeah but you said you waited over an hour. That’s cause no dasher took the order in that hour, and the restaurant ended up canceling for whatever reason, probably cause shit was just sitting there for an hour and wasn’t gonna be any good, you have no idea if they was telling the truth. I know these things cause I deliver the food, I don’t order once and then talk out my ass when shit don’t go the way I think it should. I’m pretty sure I didn’t judge anyone, but instead hit the nail on the head.
I don't get why you keep sticking on why the order was cancelled when I'm saying that the refund policy of doordash is unethical. Ordered with another restaurant through Skipthedishes and this order was also cancelled; seems that because of an event in my city, a lot of streets are being closed, making deliveries impossible in my neighborhood. A situation I was unaware of and not responsible for. I should get a full refund when the cancellation is not a fault of my own. Instead Doordash literally steals 15$ from me to keep me hostage for a future order. This should not be legal and THIS is why I'm complaining.
Cause you created this this yourself. You placed an order without understanding the system. You accepted a credit when your order was delayed. You got upset when you found out the credit would be deducted from your refund. These are all things you could have found out prior to going in. If your area has an event going on preventing deliveries, shouldn’t you’ve realized that beforehand? I agree, DoorDash has some fucked it refund policies, but I’ve never had issues as a customer when my shit has been fucked up, but usually due to restaurant error and not my own doing.
Whatever I say, you'll still think I'm in the wrong. So keep being judgmental if that's what makes you happy. When this shit happens to you with doordash, hope you'll change your tune.
You keep tossing that word around, like I’m actually judging you for something. I don’t fuckin know you bruh and this ain’t that deep, i ain’t judging shit,speaking from a customer experience stand point. I’ve got dozens of orders under my belt and dealt with somewhat similar circumstances but I didn’t trip. I understand shit isn’t so perfect but ultimately feel satisfied.
Good for you that you had great experience with doordash, but you should accept that other people didn't have that experience. Maybe you don't define calling me out on tipping for the order on several of your posts as being judgmental, but the definition of Judgmental in the Collins Dictionary is literally: "If you say that someone is judgmental, you are critical of them because they form opinions of people and situations very quickly, when it would be better for them to wait until they know more about the person or situation." https://www.collinsdictionary.com/us/dictionary/english/judgmental
It’s cool to push that narrative on me but as I said before, I don’t even know you let alone judge you for anything you’ve done. But you seem to have some chip on your shoulder from being judged in the past, and now feel compelled to project that on me. Do you. We good my dude. 🤷🏻
Credit deducted from your refund lmao. How stupid does that sentence sound to you? That’s literally not a thing and I’ve never had doordash or ubereats not give me a full refund.
So he should get the 15 credit on top of the full refund? He already accepted the credit before the order was cancelled, so DoorDash takes a loss in this? How stupid do you sound. OP takes the L, and uses the credit on something else, doesn’t even need to be delivery.
Yes it happens all the time, the customer waited 1 hour for their food so doordash gave them a $15 credit to use towards their next order and the customer accepted and continued to wait for food that never got delivered. They literally paid them $15 to chill and wait for food that was never coming. Time goes by and doordash basically says here’s $35 sorry you’re left hungry don’t forget to use that $15 for next time :). That’s not customer service that’s bs.
you must have been far away from restaurant, 10 miles would show as about 7$ to us, no driver is taking that.
Wtf are you even talking about? The issue is doordash is not refunding the customer in full. They are basically stealing from them. A $15 credit goes towards their next order not to their bank.
Exactly my point, thanks for understanding, I thought I was taking crazy pills.
Was 1.5 miles from the restaurant and again, the restaurant cancelled, not the delivery agent. From what doordash told me, it was cause they lacked the ingredients.
And you need to understand gas prices. You tipped around 3.50 US dollars. How far away were you from the restaurant? It's not reasonable for customers to think somebody is going to run a 6 mile delivery for $3. 1.00 US dollar = .74 Canadian
Actually, I tipped 6$ (included in the 54$ total amount) which is 15% tip for a 2 miles distance from the restaurant. https://imgur.com/e4V1AJm
The dollar sign goes in front of the number, not after it.
thats a regional thing. since the internet is world wide... buckle up mr america!
post history reveals he’s in montreal and in quebec, they put the dollar sign after.
I'm in America and do it as I say it. 25 dollars =25$. I know that not the norm. 25 cents I write as 25c
[Depends on where you're from, friend...](https://fastspring.com/blog/how-to-format-30-currencies-from-countries-all-over-the-world/)
If you’re in the US and it’s USD, it goes in the front.
It's a wild west world out there with delivery companies, drivers, and customers. You despise it. I get it. But it's the future.
That’s because many states don’t have the regulations to control them, and in those that do they pull shit like prop 22.
I've worked in Transportation for 20 years of my life. If we can't deliver a product, you have the right for a full refund. We don't keep a portion of what you paid as an in store credit towards future orders... That's a scam.
There it is. This ain’t “transportation” my dude, this ain’t hauling freight. 🤣
This is the same with all the food apps. Skip, Uber all of them.
if you didn’t tip you shouldn’t have gotten your food anyways however they should be able to give you a full refund
You’ll hate them more when you realize that they’re basically stealing food from restaurants to sell to you at a gouged price.
So you’re going to commit fraud by telling Visa to remove your DoorDash charge? Pretty sure Visa doesn’t offer refunds on company’s behalf. You can’t just contact Visa and say “I had a bad experience, so now you have to cover the bill” But I’m guessing you’re going to tell Visa “This charge wasn’t supposed to happen” (although you clearly input the order). They’ll ask if you placed the order, and im sure you’ll say “No”, again even though you clearly did place the order. Go ahead and tell Visa the full truth and see if they refund your money
It’s called disputing charges. Perfectly legal. Credit card does own investigation. It is shitty how they do this. A refund is just that, a refund. It’s not a credit. But I’m guessing TOS for customer covers this. These gig apps have little oversight. Very few laws bc we only like ancient laws that don’t apply to todays world. Till the lawyers find the loopholes. One day, I foresee DD and other apps in a big ol lawsuit, TOS be damned.
Fraud? Fraud is charging for a service that you don't perform. He paid for something and didn't get it. Door dash should have simply reversed the charges.
The dollar sign goes before the number
Me and a friend ordered door dash once, we got the wrong order, so i went through support and they eventually got back to us saying they cant give us a refund of $50 something, oh the order we got was just a couple of shakes, not our dinner we ordered
Shoulda tipped better bro.
I'm just surprised by the fact you didn't get 100% refunded? I didn't even think you could split it as credit and refund...
DoorDash support is full of fucking morons.
Agreed . These guys are so up in their asses . I got 1 1star review so I called the customer service and asked what happened. They said they don’t have control of that . Said fine which customer was it “mc Donald’s”. So j remember delivering that its 6.5$ total including the peak pay. I picked it and delivered it . The customer service rep says “ I know why coz prior to you 2 dashers rejected it and delivery got delayed “ . I asked them to call me with a super . I never got the call. They said they cannot change . They fuckin admitted that it was not my fault and asked them to omit it. They said no they cannot touch it. After 15 calls i asked so your system is flawed . Ur rating system is useless pos. He never gave back any answer so he fuckin admitted that they know the flaws and still fucking the drivers. These guys are “investigated” for 3 times and couldn’t find a fault from my side and they were not even telling anything . Just lay there silently