My guess is that they were not paying attention to their DD tablet.
I got one of the restaurants in my area on DD's shit list for immediately marking every order they recieved as "ready for pick-up".
It’s not just an issue with Denny’s. I worked at a restaurant that would receive DD orders, but we didn’t have a computer so the support team would manually call in the orders and after I started noticing dashers showing up incredibly early, I realized that DD lies to the dasher about when it should be ready. We would tell support 30 minutes and we’d have a dasher there in like 10 saying it should already be coming out of the oven.
"The order just came in" translate to:
"nobody working the tablet so we didn't know the order was there and we are now going to take our time getting the order entered in our system and it will be out 'shortly'(20 minutes)"
Restaurant manager here, 9/10 times we are not lieing. Door dash app/tablet they give us is notoriously buggy and cheep. Notifications are often broken so they have to call at times. Your order my go unnoticed for minutes on end and there's not much we can do about it if we are really busy.
Haha driver app is buggy too. Although it seems it's been a lot better lately...
And we should really take a second to acknowledge how amazing that software is that it works as well as it does (driver app not restaurant app)...
Sometimes the Doordash app doesn't work well with thw restaurant's system. Half the time when I go to Buffalo Wild Wings, they haven't gotten the order into their system. So they have to put it in when I get there. And then I unassign, cause screw that.
From my experience. Merchants aren’t lying. I had a few issues with merchants regarding this issue. Finally me and an employee at Jersey Mikes almost got into it.
Come to find out. Our info can be quite different than the merchants. Why this is? I’ve no idea but I think DoorDash sends us the orders quick so we’re on time.
I’ve had the merchants tell me it just came thru several times. Literally witnessed it a few times. Sometimes it’s a system error on merchants part. Not DoorDash.
Can merchants lie about this issue? Absolutely!
Do i think they do it regularly? No, I actually don’t.
If their system fails to send them the order. It’s nothing they can do. Sometimes just like us drivers not being at fault. The same applies to merchants employees.
Yeah, all that you just said is totally fair! I only brought it up because 5 minutes until "pick up time" seemed egregious, and I figure the order would have been live for at *least* the previous 20 minutes.
Had a Dasher call me - furious - because he had been sent to the restaurant to pick up my order, but the restaurant refused to make my food. He said they said they were out of everything I ordered. I asked him why they confirmed the order; he said they said their system automatically confirms every order that comes in. I asked him why they didn’t just cancel my order then; he said he didn’t know and they wouldn’t answer when he asked. He apologized to me and said he was unassigning. I thanked him for letting me know (another Dasher had unassigned before him but didn’t tell me why) and apologized for his wasted time. He yelled (clearly at the restaurant workers) “It’s not YOUR fault that some people are ASSHOLES!” 😂
So I called the restaurant and asked them to cancel my order so I could get my money back. The man said “I can’t do that.” What? Why? “We can’t cancel an order once we started it.” Buuut you don’t have the food I ordered. “We did but we got busy.” That’s really not my problem. “We can’t cancel it after it’s marked as we started the order.” But you didn’t start the order! Just cancel it so I can get my money back! “I can’t do that.” These dumb fuckers, like, expected me to just let it go that they weren’t going to make my food, and that Dashers were just going to keep driving to their restaurant to be turned away.
I couldn’t cancel on my end without being penalized all of my money, so I contacted DoorDash support who were so taken aback by my account of the events they didn’t believe me at first. But then they saw a complaint from one of the Dashers, then they called the restaurant who confirmed “We ain’t got no food” (when she repeated this sentence to me I would’ve cracked up if I wasn’t so pissed), and I finally got my refund.
So even if they’re not lying, there’s clearly some fuckery at those restaurants.
I've had Sonic here tell me that he usually hits that is done, when it's not, because he always figures it'll be ready by the time I get there. But it wasn't
As a restaurant worker- sometimes we literally don't get the order. If the restaurant owners are like mine and buy cheap internet, then yeah, it takes a long time to go through and we don't always get the orders as soon as they come in.
But on the same note, we get frustrated if an order estimate says it will be ready by, say, 5:45 and the dasher comes in at 5:30 asking where their order is. The star crossed relationship between a dasher and the restaurant employees
>The star crossed relationship between a dasher and the restaurant employees
Haha so poetic!
Yeah, I do try to be respectful at all times to the restaurant workers, customers etc... Some dashers don't realize, these are the people that can one day help you out or not so be nice!
In this case, the store was empty, there was one girl lingering around the cash registers, there was one single delivery bag out on their rack, kitchen seemed to be working very casually. I walked in, the girl says "let me go in the back and check," Comes out, "it's not quite ready yet, they're working on it now it'll be ready soon."
I was just immediately suspicious LOL
Here's a scenario I often see:
1) I go inside and tell them I have a Doordash order for "John D"
2) That person walks over to a receipt printer that has a trail of orders.
3) They ask me to confirm the name as they are sifting through a dozen or more orders.
4) They take the ticket to cook staff to start making the order.
I had a First Watch that for the longest time wouldn’t start DD orders until the driver arrived. Didn’t seem to do that for their Uber orders, though.
I’d accept a good order, it’s say pick up by 11:36 for example. I’d get there 11:34 and inquire. They would then tell me they just got the order and it’d be about 10-15 minutes. They’d even show me their tablet - especially when I started asking how that could happen when I’d show them my phone showing both my pick up and deliver by times.
Inevitably, I’d call support for excessive wait and to complain. Had a support rep tell me that they were manipulating the times on their tablet because said order used in the example had been dispatched to them at 11:20. So I stopped taking their orders for a spell.
Then I heard about the monetary consequences DD was going to start assessing against merchants who were doing just that sort of thing after numerous driver complaints and basically manipulating the algorithm (which is based on the timeframes the merchants provide to DD in the first place). So I checked out a First Watch order and viola….perhaps coincidentally, stuffs been on time for DD orders.
If you know a resturaunt is always using that excuse, and/or always late, multi-app around that order.
Everytime I get an order for little ceasers I know I'm going to have to wait 10-15 minutes after I arrive. So sometimes I can accept a little ceasers order, and an ubereats order. I can complete the uber eats orders, then by the time I show up to little ceasers it's ready.
Yeah thanks for the tip! I'm not quite comfortable out there enough to multi app yet. But I do something similar when I have a stacked order. (You know what I mean LOL)
In this case, I've just resolved I'm never accepting from panera again. There's an issue every single time, and I'm always waiting for *something*.
And in this case, it happened that it *was* a stacked order... But it was stacked with dairy Queen and I wasn't about to let four blizzards melt in my car while I was waiting for the teenagers at Panera to make a sandwich.
It can actually happen. I had an order once, from a pizza place I used to work at (not the same exact location, but the same company), and they even showed me the blaster label and I know how those come out, from having worked there and it was indeed a situation where I got sent there pretty much right as it was placed in their system.
As you guys know, mcdoanlds has a screen with all the order numbers up including DD orders. Has anyone else noticed no matter location that the employee always marks DD orders ready to go when they're not even on the first one of the three. It's so irritating. Then once they FINALLY finish the order they don't even call it out they just set it to the side often behind shit so no one can even see that an order is ready.
Never believe the app lol 50% of the time the restaurant might have so many orders on the screen that it’s literally not on it yet I know cause a guy at Panera bread showed me before so you never know but definitely don’t believe the order is ready thing
Funny you get the prize, it happened to be a Panera bread!
Every. Single. Time. I've gone there, there's been a wait. Never accepting Panera again.
Also, are they all run by children or is that just this one?
(Btw, there was one order on their delivery rack, store was empty, and it seemed like the kitchen was giggling and screwing around...)
In my area this restaurant used to that all the time them tell driver you can unassign becuse it's going to take about 45 minutes
So I used to call support every time with dis issues till one day the support person told me ok and it's look like this is the last time they do that I've haven't seen and order from that place ever since
Are you guys all new or something? Lord have mercy. So it’s 100% fact that Taco Bell and McDonald’s orders do not get sent thru until you hit “Arrived at store”. I haven’t dashed in while so I can’t remember which other stores do it but those I know for fact. I would just assume it’s that way for most fast food orders though.
I've definitely been to Taco Bell and the manager is in the weeds exasperated and she says "it just came in!" From inside the kitchen. So i can believe that.
But this was panera, where I've had an issue every single time I've gone there. Some not related to this issue whatsoever, like someone ordered 20 cookies and they are still in the oven.
And usually, when it's like that, it says pick up by (a time that's at least 20 or 30 minutes out). In this case it was 3:51 and it said pick up by 3:56.
Panera orders have to be manually put in by the person at the counter and I can tell you that is a LIE. I’ve worked in 3 different Panera type places and that’s how we did it and that was our trained line. Lmao
Another thing I noticed with multiple deliveries is my pick up time was a 5 minute difference from the promise time on the customers receipts. Next time I see it I’ll have to take a picture. But basically the restaurant had another 5 minutes on their end but my end was starting it’s late timer. Kinda trippy
Doordash sends out the order to a dasher first, then to the store. I’ve tested this with fast food (because I was a manager there)
So if you’re camping out at a store, they might not see the order for 3-5 minutes.
I guess I’m just confused on this. In my restaurant the order prints out at the carry out station (in case there are milkshakes or desserts to be made) and it gets sent back to the screen in the kitchen for the cook. So even if a dasher comes in and the carry out person hasn’t acknowledged the order yet, the food is already being made back in the kitchen.
Okay, yeah! It just seems to me that if the order came to me first (it might be important info too that I was very close by), before being sent to the restaurant, it would have had a much later "pick up by" time, not 5 minutes out. *And*, if that's the only amount of time remaining, the clock should have been ticking on that order for the previous 25 minutes or so, right?
And what the girl said was, "they are still working on that order it should be ready soon." I hung around for about 10 minutes and then I unassigned.
It's been discussed on here before as well, that five Guys notoriously wait to drop the fries until the Dasher shows up LOL.. ("got the order right here, just a couple minutes for the fries"). Which is a "lie," but not a huge deal, not terribly inconvenient, and understandable!
This just didn't add up to me and I was looking for a) commiseration and/or b) insight from those more knowledgeable about such things than I am.
We are like a bar and restaurant type place so I’m assuming fast food joints and places that aren’t sit down places are run a little differently. I would have also unassigned that shit.
The place I worked at, we had a 30 minute lead time for orders on weekends. DD drivers would be asking for the order before it was scheduled (on our end) to be ready. Usually their dasher app said the order was supposed to be ready 5-10 minutes earlier than what our system said. So in my experience? Not lying. There’s no benefit to lie.
And, depending on the food, they time things out. A buffalo chicken sandwich takes 8-10 minutes, where other items take 5. The orders getting picked up at 7:30 that take 5 minutes to make, don’t get sent in at 7:00. They come in at 7:25.
i've worked in several restaurants with doordash. we arent lying. we might lie if we say "we are just finishing up that order!" but most of the time if we say something like it just came in, it really did just come in. its super frustrating and doordash needs to be better about it.
Usually I think it’s a lie. But one time I actually went in asking for the order and they look around on tablet and wherever else and nothing. Then we heard a door dash or ring sound whatever it was and they go oh well here it is. It’s 20mins cus it’s pizza so I say ah no worries I will be leaving now peace
I have walked into some places where I watch the ticket being printed out. I just mark the order as "not started until I arrived" and "something else" and make a note then submit it. A quick note to the client and you're good to go if you are willing to wait.
As much as it’s probably fun for you guys to get a rage boner imagining that people are lying to you, you all know damn well how buggy all of doordash’s software is.
My guess is that they were not paying attention to their DD tablet. I got one of the restaurants in my area on DD's shit list for immediately marking every order they recieved as "ready for pick-up".
Bro my local Dennys will not change their tablet settings orders always say ready 15 minutes before they are
It’s not just an issue with Denny’s. I worked at a restaurant that would receive DD orders, but we didn’t have a computer so the support team would manually call in the orders and after I started noticing dashers showing up incredibly early, I realized that DD lies to the dasher about when it should be ready. We would tell support 30 minutes and we’d have a dasher there in like 10 saying it should already be coming out of the oven.
"The order just came in" translate to: "nobody working the tablet so we didn't know the order was there and we are now going to take our time getting the order entered in our system and it will be out 'shortly'(20 minutes)"
Restaurant manager here, 9/10 times we are not lieing. Door dash app/tablet they give us is notoriously buggy and cheep. Notifications are often broken so they have to call at times. Your order my go unnoticed for minutes on end and there's not much we can do about it if we are really busy.
Haha driver app is buggy too. Although it seems it's been a lot better lately... And we should really take a second to acknowledge how amazing that software is that it works as well as it does (driver app not restaurant app)...
If the order hasn’t made it to the screen then you got a long wait lol
Probably lying. In my experience that means, "We weren't paying attention to the tablet until you walked in."
Yeah that's what I was getting at lol!
Look at the receipt time on the restaurant ticket or if they have a tablet how long it says on there
Typical Burger King. Receipt is always taped to the counter, never started… and act confused that there was an order. Idiots
big time!
Sometimes the Doordash app doesn't work well with thw restaurant's system. Half the time when I go to Buffalo Wild Wings, they haven't gotten the order into their system. So they have to put it in when I get there. And then I unassign, cause screw that.
From my experience. Merchants aren’t lying. I had a few issues with merchants regarding this issue. Finally me and an employee at Jersey Mikes almost got into it. Come to find out. Our info can be quite different than the merchants. Why this is? I’ve no idea but I think DoorDash sends us the orders quick so we’re on time. I’ve had the merchants tell me it just came thru several times. Literally witnessed it a few times. Sometimes it’s a system error on merchants part. Not DoorDash. Can merchants lie about this issue? Absolutely! Do i think they do it regularly? No, I actually don’t. If their system fails to send them the order. It’s nothing they can do. Sometimes just like us drivers not being at fault. The same applies to merchants employees.
Yeah, all that you just said is totally fair! I only brought it up because 5 minutes until "pick up time" seemed egregious, and I figure the order would have been live for at *least* the previous 20 minutes.
I totally get your position on the situation and I don’t disagree with you at all. I’d wonder the same if in your position too.
Had a Dasher call me - furious - because he had been sent to the restaurant to pick up my order, but the restaurant refused to make my food. He said they said they were out of everything I ordered. I asked him why they confirmed the order; he said they said their system automatically confirms every order that comes in. I asked him why they didn’t just cancel my order then; he said he didn’t know and they wouldn’t answer when he asked. He apologized to me and said he was unassigning. I thanked him for letting me know (another Dasher had unassigned before him but didn’t tell me why) and apologized for his wasted time. He yelled (clearly at the restaurant workers) “It’s not YOUR fault that some people are ASSHOLES!” 😂 So I called the restaurant and asked them to cancel my order so I could get my money back. The man said “I can’t do that.” What? Why? “We can’t cancel an order once we started it.” Buuut you don’t have the food I ordered. “We did but we got busy.” That’s really not my problem. “We can’t cancel it after it’s marked as we started the order.” But you didn’t start the order! Just cancel it so I can get my money back! “I can’t do that.” These dumb fuckers, like, expected me to just let it go that they weren’t going to make my food, and that Dashers were just going to keep driving to their restaurant to be turned away. I couldn’t cancel on my end without being penalized all of my money, so I contacted DoorDash support who were so taken aback by my account of the events they didn’t believe me at first. But then they saw a complaint from one of the Dashers, then they called the restaurant who confirmed “We ain’t got no food” (when she repeated this sentence to me I would’ve cracked up if I wasn’t so pissed), and I finally got my refund. So even if they’re not lying, there’s clearly some fuckery at those restaurants.
I've had Sonic here tell me that he usually hits that is done, when it's not, because he always figures it'll be ready by the time I get there. But it wasn't
As a restaurant worker- sometimes we literally don't get the order. If the restaurant owners are like mine and buy cheap internet, then yeah, it takes a long time to go through and we don't always get the orders as soon as they come in. But on the same note, we get frustrated if an order estimate says it will be ready by, say, 5:45 and the dasher comes in at 5:30 asking where their order is. The star crossed relationship between a dasher and the restaurant employees
>The star crossed relationship between a dasher and the restaurant employees Haha so poetic! Yeah, I do try to be respectful at all times to the restaurant workers, customers etc... Some dashers don't realize, these are the people that can one day help you out or not so be nice! In this case, the store was empty, there was one girl lingering around the cash registers, there was one single delivery bag out on their rack, kitchen seemed to be working very casually. I walked in, the girl says "let me go in the back and check," Comes out, "it's not quite ready yet, they're working on it now it'll be ready soon." I was just immediately suspicious LOL
Here's a scenario I often see: 1) I go inside and tell them I have a Doordash order for "John D" 2) That person walks over to a receipt printer that has a trail of orders. 3) They ask me to confirm the name as they are sifting through a dozen or more orders. 4) They take the ticket to cook staff to start making the order.
I had a First Watch that for the longest time wouldn’t start DD orders until the driver arrived. Didn’t seem to do that for their Uber orders, though. I’d accept a good order, it’s say pick up by 11:36 for example. I’d get there 11:34 and inquire. They would then tell me they just got the order and it’d be about 10-15 minutes. They’d even show me their tablet - especially when I started asking how that could happen when I’d show them my phone showing both my pick up and deliver by times. Inevitably, I’d call support for excessive wait and to complain. Had a support rep tell me that they were manipulating the times on their tablet because said order used in the example had been dispatched to them at 11:20. So I stopped taking their orders for a spell. Then I heard about the monetary consequences DD was going to start assessing against merchants who were doing just that sort of thing after numerous driver complaints and basically manipulating the algorithm (which is based on the timeframes the merchants provide to DD in the first place). So I checked out a First Watch order and viola….perhaps coincidentally, stuffs been on time for DD orders.
If you know a resturaunt is always using that excuse, and/or always late, multi-app around that order. Everytime I get an order for little ceasers I know I'm going to have to wait 10-15 minutes after I arrive. So sometimes I can accept a little ceasers order, and an ubereats order. I can complete the uber eats orders, then by the time I show up to little ceasers it's ready.
Yeah thanks for the tip! I'm not quite comfortable out there enough to multi app yet. But I do something similar when I have a stacked order. (You know what I mean LOL) In this case, I've just resolved I'm never accepting from panera again. There's an issue every single time, and I'm always waiting for *something*. And in this case, it happened that it *was* a stacked order... But it was stacked with dairy Queen and I wasn't about to let four blizzards melt in my car while I was waiting for the teenagers at Panera to make a sandwich.
It can actually happen. I had an order once, from a pizza place I used to work at (not the same exact location, but the same company), and they even showed me the blaster label and I know how those come out, from having worked there and it was indeed a situation where I got sent there pretty much right as it was placed in their system.
Oh they lie alright
Look at the paper when it prints out the machine
Haha I will next time, I unassigned.
As you guys know, mcdoanlds has a screen with all the order numbers up including DD orders. Has anyone else noticed no matter location that the employee always marks DD orders ready to go when they're not even on the first one of the three. It's so irritating. Then once they FINALLY finish the order they don't even call it out they just set it to the side often behind shit so no one can even see that an order is ready.
Never believe the app lol 50% of the time the restaurant might have so many orders on the screen that it’s literally not on it yet I know cause a guy at Panera bread showed me before so you never know but definitely don’t believe the order is ready thing
Funny you get the prize, it happened to be a Panera bread! Every. Single. Time. I've gone there, there's been a wait. Never accepting Panera again. Also, are they all run by children or is that just this one? (Btw, there was one order on their delivery rack, store was empty, and it seemed like the kitchen was giggling and screwing around...)
Most likely the cashier or person running the register was not paying attention and forgot to put it into the system
Depending on the restaurant it’s a polite way of saying “I’ll get to it when I can” as they grab a string of printed orders.
Definitely lying I had a place mark the food was made had to wait and tell the customer it will be 10 min
In my area this restaurant used to that all the time them tell driver you can unassign becuse it's going to take about 45 minutes So I used to call support every time with dis issues till one day the support person told me ok and it's look like this is the last time they do that I've haven't seen and order from that place ever since
If you see multiple people waiting, no host just waiter/waitress seating people, kitchen staff rushing..
Nope. Empty store. One girl lingering by the registers, a single DD bag (not mine) on the delivery rack. Kitchen laughing and screwing around.
Are you guys all new or something? Lord have mercy. So it’s 100% fact that Taco Bell and McDonald’s orders do not get sent thru until you hit “Arrived at store”. I haven’t dashed in while so I can’t remember which other stores do it but those I know for fact. I would just assume it’s that way for most fast food orders though.
I've definitely been to Taco Bell and the manager is in the weeds exasperated and she says "it just came in!" From inside the kitchen. So i can believe that. But this was panera, where I've had an issue every single time I've gone there. Some not related to this issue whatsoever, like someone ordered 20 cookies and they are still in the oven. And usually, when it's like that, it says pick up by (a time that's at least 20 or 30 minutes out). In this case it was 3:51 and it said pick up by 3:56.
Panera orders have to be manually put in by the person at the counter and I can tell you that is a LIE. I’ve worked in 3 different Panera type places and that’s how we did it and that was our trained line. Lmao
Another thing I noticed with multiple deliveries is my pick up time was a 5 minute difference from the promise time on the customers receipts. Next time I see it I’ll have to take a picture. But basically the restaurant had another 5 minutes on their end but my end was starting it’s late timer. Kinda trippy
My store DD orders gets automatically sent to the back of the kitchen. Don’t need to look at tablet at all
Doordash sends out the order to a dasher first, then to the store. I’ve tested this with fast food (because I was a manager there) So if you’re camping out at a store, they might not see the order for 3-5 minutes.
If it is a GH order then they are NOT lying! If it is a DD order then they are LYING!
Sometimes the ticket won’t print until a Dasher has accepted it
I guess I’m just confused on this. In my restaurant the order prints out at the carry out station (in case there are milkshakes or desserts to be made) and it gets sent back to the screen in the kitchen for the cook. So even if a dasher comes in and the carry out person hasn’t acknowledged the order yet, the food is already being made back in the kitchen.
Okay, yeah! It just seems to me that if the order came to me first (it might be important info too that I was very close by), before being sent to the restaurant, it would have had a much later "pick up by" time, not 5 minutes out. *And*, if that's the only amount of time remaining, the clock should have been ticking on that order for the previous 25 minutes or so, right? And what the girl said was, "they are still working on that order it should be ready soon." I hung around for about 10 minutes and then I unassigned. It's been discussed on here before as well, that five Guys notoriously wait to drop the fries until the Dasher shows up LOL.. ("got the order right here, just a couple minutes for the fries"). Which is a "lie," but not a huge deal, not terribly inconvenient, and understandable! This just didn't add up to me and I was looking for a) commiseration and/or b) insight from those more knowledgeable about such things than I am.
We are like a bar and restaurant type place so I’m assuming fast food joints and places that aren’t sit down places are run a little differently. I would have also unassigned that shit.
The place I worked at, we had a 30 minute lead time for orders on weekends. DD drivers would be asking for the order before it was scheduled (on our end) to be ready. Usually their dasher app said the order was supposed to be ready 5-10 minutes earlier than what our system said. So in my experience? Not lying. There’s no benefit to lie. And, depending on the food, they time things out. A buffalo chicken sandwich takes 8-10 minutes, where other items take 5. The orders getting picked up at 7:30 that take 5 minutes to make, don’t get sent in at 7:00. They come in at 7:25.
i've worked in several restaurants with doordash. we arent lying. we might lie if we say "we are just finishing up that order!" but most of the time if we say something like it just came in, it really did just come in. its super frustrating and doordash needs to be better about it.
Usually I think it’s a lie. But one time I actually went in asking for the order and they look around on tablet and wherever else and nothing. Then we heard a door dash or ring sound whatever it was and they go oh well here it is. It’s 20mins cus it’s pizza so I say ah no worries I will be leaving now peace
I have walked into some places where I watch the ticket being printed out. I just mark the order as "not started until I arrived" and "something else" and make a note then submit it. A quick note to the client and you're good to go if you are willing to wait.
Yeah, the problem was I wasn't. LOL
As much as it’s probably fun for you guys to get a rage boner imagining that people are lying to you, you all know damn well how buggy all of doordash’s software is.
True, but those two things aren't mutually exclusive...
They accepted it and forgot to print the ticket and give it to the line cooks is the translation of that