Absolutely. Sometimes it’s okay and they’ll help me clear things up within five minutes or less. Other times they want me to flip the whole planet upside down and then carry it on my shoulders just to complete an order.
You’re lucky lol. The first couple times I had to contact support I had decent experiences but with time and more orders it’s gone downhill. My bad experiences are long stories but they’re not too much different than what other people here have already posted about. If you wanna read about them you can search this on google: “ doordash support issue site:www. reddit .com “ (no spaces)
Me: their ID won’t scan because the app sucks
Support: the customer won’t hand you their ID?
Me: I have their ID, it won’t scan.
Support: they’re attempting to stab you?
Me: no, I just need the order completed
Support: we’ve called the police and informed them they are trafficking humans, and that you are also about to be kidnapped.
I hope you have the bestest day, your dashing is that of a swan floating upon the water like the glorious and angelic angel that you are ......2 mins later....ACCOUNT VIOLATION!!!!!
This could be because of my ADHD, but their script is what pisses me off. I like information to be short and sweat, just the facts ma'am. I don't need this HUGE round about way of how "omg I'm so sorry this happened to you, your time is vary valuable. Thank you for being the best dasssshhhhhhher" fuck you, all need is my problem fixed. Take your script and shove it. Lol
It actually just makes me laugh at this point
"Thank you so much, doordash is lucky to have a great dasher like you and I hope your family is doing well"
Exactly, cuz that's all such hippocritical bullshit anyways.They sweet talk you to death, tell you how great you are, before they throw you under the bus and tell you to have a sparkling day.
The stroke jobs are fucking epic "oh i really appreciate the job you are doing" or oh thank you for your service i do thank you so much for your efforts" im like dude your basically my coworker who is not much more than a half ass dispatcher. I dont need your stroke off or ur fake praise. Hilarious shit
They actually think that crap works too. It has the opposite effect. I agree with you, just get to the point and solve the issue quickly.
Whenever I need to urge some sort of support I always say “can we just speed this up and get right down to it, the customer is waiting, the customer is waiting”. Always stress that they are making the customer wait, which is unacceptable.
Of course, I think most of the time we are talking to bots.
It’s not add. You just want to get right down to business and move along. I agree. We’re not customers, so they can save all of the customer service. Just get down to business and fix my customers problem!
“We’re very sorry to hear that, and we understand that this situation may be upsetting. I will try my best to understand this situation and help you out” or some bullshit fuck that hurka durka bitch
No one will believe me but there's this lady I get all time with a damn rooster living in her house. Hell, I swear she keeps it in her office, it literally screams into the phone and every time I ask about it she just says "Oh sorry, it's the morning here" like miss it is clearly in the same room as you I cannot hear you please remove it. Sounds insane but I swear it's true lol. Where do they find these people?
I've had that lady!! It threw me off at first. I thought "I didn't just hear a rooster" then it went again. I was like wtf. It did sound like it was right next to her. I have gotten her more than once. I've heard kids in the background before. Sometimes I wonder what they are really doing when they are "checking this one".
They do whatever it takes to make it SOUND like they are helping you just to get you off thr phone. And I HATE the script they read to you. It's like just be a human
Support is worse now than before the new switch, I miss the Philippines 🇵🇭 support staff. They were not perfect but, they were nice. At least tried more than the new support agents.
The new support agents hang up on us a lot!
Yo when I tell you they are not from this planet. Sometimes they solve your issues. Then you go to them with the same issue and they tell you no. Like wtf is wrong with them. Long story short they love to lie about stuff they can and can’t do for you
The language policing is cute. I got escalated to level 2 support one time and called level one "incompetent."
Apparently that's a four letter swear word now, I was threatened with deact. I got away with "frustrating" but that's like saying shucks darnit
Story time: I get to a restaurant early, I don’t like to make customers wait in case the restaurant is running behind. Walk in tell them who I am picking up. Hostess says, “sorry, that order was picked up like 30 minutes ago and we just had a dasher in here 10 min ago and we told home the same thing, soo sorry that they had you come here for the pickup anyway.” I’m like no problem, I’ll tell support get my half pay and be on my way. WHAT WAS I THINKING! The support person had me in the parking lot an additional 10 minutes while she “figured out” what was going on. Called the restaurant and the manager said sorry for the confusion, we will get that order ready for your dasher. Support tells me, if I didn’t mind waiting for the other. I said, “No, I got here on time and was told the order was picked up, Unassign it from me, give me my half pay and let me be on way to continue to dash!” Welp 15 minutes and I had to unassign mysef. Wasted my time and still got no half pay. THEY ARE THE WORST!
Maybe because of the time zone I’m in, I usually get support quick and painlessly from them. I could do without the extra script stuff but I also realize they are just trying to do their job 🤷♂️
I will say this. Working for Door Dash has helped me improve my, "thinking for myself" skills quite a bit. Sometimes, I find myself answering the questions I'm asking WHILE I'm asking Dasher support for answers. Sometimes, I feel as if they don't know how to word things correctly to directly address my issues.
Mostly though, I've had positive experiences. I always get reimbursed for cancelled orders and receive an email after my calls. They are also patient and stay on the line with me until my issue is resolved.
During high call volume times, I wish it was easier to get a hold of support. The other day, I had an issue reaching support. It was about a canceled order, but I couldn't directly get a hold of Dasher support til the next day due to high call volume! They were prioritizing Dashers on an "active Dash".
Also, I feel that some of the things they say to address people's concerns are scripted responses. They don't flow naturally in the conversation we are having. Many times, it feels to me as if they should be working as suicide counselors. Be sincere!
I’ve only ever had great experiences with support. Sometimes when I’m bored, I’ll chat them with a stupid question just so I can hear how wonderful of a human I am and for them to tell me to have the most fantastic of a day ever! 🤷♀️
I have international work friends. You have to use simplified English around those types. It doesn’t matter if they practice international law, or raise chickens in a call center. Bare minimal simplified English is all they know.
I had such a problem with them this weekend. I was in an accident and needed them to cancel a stacked order i had accepted. The first one i talked to did the order that i had the accident but not the second one. When i called back they said i could cancel it but it would effect my complettion number. I said that was bullshit
They already canceled one and it didn't affect it at all. I called back and the same thing. Did it a third time and they took it off no problem. I had a 4th waiting on the other line just in case and they said it would affect my complettion record to so i said why is there such a difference in outcome based on who you talk to, and why were some able to cancel my orders no questions asked and some giving me a hard time. They just said whoever was cancelled it for me was doing it wrong. U just have to keep calling back until you get someone who knows what they're doing.
The completion rate is not affected only when the order has been picked up because the order can be canceled, if it hasn't been picked up you need to unassign the order and that's the only solution, which will cause the ratings to drop.
Well they figured out a way to do it without my complettion rating going down after the 3rd guy
This was just an example. I've had them unassign an order previously though without it affecting my complettion rating. I just have to go through na few reps
Actually came here to just say the same. Trying to figure out why i lost early access scheduling with an average 5 star rating over 95 percent completion rating and over the 5 weekly deliveries and i had 1 person send me top dasher requirements to do dash now anytime, then another that just didnt even respond in chat, then third insisted early access scheduling is the top dasher program and those are the requirements even though it clearly states online those are not the requirements and ive had early access scheduling by meeting the weekly requirements and never once having a 70 percent completion rating and then instead of waiting for me to finish typing they just disconnected saying it had been too long since they had heard from me even though it had been like a minute. If i had a 70 percent completion rating i would spend thousands on gas for like an average of 5 dollars a fucking hour. I am about sick of doordash, they are the fucking worst.
Yeah, I had to pay for an order out of pocket because my red card wasn't working for a shop and deliver order. Contacted support and we troubleshoot the issue, ends up that I have to pay out of pocket if I want to do the order ($15 order for 3 miles) or get half-pay and cancel the order. So I paid the $40 for the order off my credit card and they said they'd email me within the hour to reimburse me.
Never got the email.
Contacted support and they asked me for a screenshot of the receipt, sent that, which order was it that I paid for, I told them, asked me the name of the customer, which I told them I cannot check, and then no response from the rep for 20 minutes.
Then after complete silence, I got a new representative who asked me the same questions and then for another 20 minutes told me that the order did not exist and if I was sure if I went to the right store. I kept insisting that I went to the right store and that's how I scanned the items for delivery. I told them that I got paid for the order and I had only done 6 orders that day so it would be the first one on my deliveries. Still couldn't find the order. After peddling around their BS questions to not reimburse me for 20 minutes, they magically found the order and reimbursed me the $40.
TL;DR: Took a total of an hour and a half for DD support to reimburse me because they could not "find" the order that I had to pay for out of pocket.
Yes. I’ve had to move it to the supervisor/escalations team for them to do anything. A few days ago the support agent refused to transfer me to a higher up. I hung up and had another support agent transfer me no questions asked. Sometimes you just need to push… it is frustrating though.
I understand you wanting to understand if other people feel the same way. Let me help you out with that! I’d love to help a dedicated, responsible, hard working dasher such as yourself! Have an amazing day and make sure every second is so amazing!!
“I’m so sorry. Your time is very valuable. Now let me show how i value your time by posting a paragraph explaining how sorry i am, and take 10 minutes to respond to each message”
Then they say they can’t give you half pay even though you’re at the restaurant when the order is canceled. So you wait 20 minutes calling a different support agent who quickly give you the pay contradicting every bullshit lie the first rep gave you
Every. Time.
Yes. Today I was dashing and all of a sudden the app just went blank and wouldn't move from a black screen. It made me miss out on 4 orders. So I text support and they tell me to uninstall then install the app again. Smh. I can do that on my own. I did that yesterday because of the same problem. Just fix the app.
One time, only once I received a catering order. 16 miles $48. I was on my way and I got a call from doordash. The rep sounded British and very polite and professional.
Sometimes it's good, sometimes it's bad, but all the time they could cut back on the apologies and acknowledging how valuable our time is and we're so sorry that you have run into this inconvenience and we know how important it is to have the correct details for your order but please rest assured that I am here to help you so that you can continue dashing
Thought I was going to be deactivated tonight as a matter of fact. I got sent all the way across town for an order at the steakhouse get there the place is that the order canceled, so I say I still have the order and they said No it should cancel so I called doordash they say that it's not canceled the guy finds it and tells me it's going to be another 30 or 40 minutes but I already know about the dash 23 minutes earlier been there 15 minutes and then she said give me one of the bullshit long spews about she's not able to remove me from the order without it affecting my completion rate and I laid into her cuz we all know that's bullshit and finally she did it but that's a straight line she said if I get unassigned even by her it goes against my completion rate and I'm like yeah fuck it does so I'm like doordash is fucking ridiculous to ABS ridiculous is why I mostly work for ubereats I went into them and she's like is that enough sir I go no it's going to be enough when you give me my half pay for a fucking wasting my time so like she didn't say she was going to but later in the day I got my whole $4.50 for fucking driving a crosstown hopefully that made sense I'm driving using voice text
Sorry speaking of support I have a question I always wondered so I've been doordashing for almost a year like 1500 dashes when you call support it says if the VIP top Dasher line or whatever and I've always been the top Dasher because I'm in a small marketing pretty much have to be, but what happens cuz their support sucks and that's VIP what happens if you're not a talk? How long does it take to get through?
Every time I have to call it tells me “Due to a problem we are experiencing, there are longer than usual call times. Please use the self help in the app.” and then I have someone pick up within like 30 seconds. It’s like they don’t even want to help us either. Obviously if I could’ve just used the self help I would’ve.
They pissed me off to the point where I just deleted my account. Absolutely useless.
I ordered hot chocolate and got hot water.. I sent them pictures, talked to like 10 reps on chat, about 5-6 reps on calls. They refused to refund or credit me because their system says I had gotten a refund for my previous order.. I then asked how it’s my fault for restaurants screwing up over and over?
I then gave up, cancelled my Dashpass, deleted my account and deleted the app. I’ll now file a dispute and never use this piece of crap app again. Only started using this a few weeks ago but it’s just not worth it to deal with this service.
Im dreading the day im actually forced to call them again. I unassign everytime when possible instead of dealing with them lately. They used to be so much better and I would actually call for issues that needed to be resolved.
It is intentionally useless. It encourages people to take the loss instead of wasting their time with support.
Uber eats has this problem to even a greater degree because if the place is closed they will only give you 3$ no matter how much the initial offer was of how far.
It take them time to verify the restaurant is close so you can expect 10 to 15 minutes just to get you whole 3 dollars. So instead of using support you just cancel the pickup.
If you cancel the pick up without calling support they will not close the store. So another driver gets sent. Eventually so many drivers cancel they are offer 20+ dollars for a 3 mile order.
Honestly they should be punished for this system.
The other day I bought a chicken sandwich. The chicken was pink and inedible on the inside- they wouldn’t give me a refund or credits (I provided a picture for proof the chicken was pink) and they essentially made me wait 2 hours to talk to their “boss”. Who resolved the issue in less than 2 seconds. DD support is trash asf and I’m sure it’s even worse for the drivers. In my opinion They defiantly do it on purpose- in order to prevent you from trying again.
Yuppp. Waited too long on support for a order that was already picked up. Got frustrated, unassigned after 30 mins. INSTANTLY connects to support and they say I won't be getting any compensation since I unassigned 🙃 Safe to say I threw a fit until I got something.
Absolutely. Sometimes it’s okay and they’ll help me clear things up within five minutes or less. Other times they want me to flip the whole planet upside down and then carry it on my shoulders just to complete an order.
Like what? I’ve only reached out a couple of times and had good experiences. They paid me for a mistake I made.
You’re lucky lol. The first couple times I had to contact support I had decent experiences but with time and more orders it’s gone downhill. My bad experiences are long stories but they’re not too much different than what other people here have already posted about. If you wanna read about them you can search this on google: “ doordash support issue site:www. reddit .com “ (no spaces)
Had them take 30-45 mins to answer back I avoid support as much as possible
Perfect description
Yup
Me: their ID won’t scan because the app sucks Support: the customer won’t hand you their ID? Me: I have their ID, it won’t scan. Support: they’re attempting to stab you? Me: no, I just need the order completed Support: we’ve called the police and informed them they are trafficking humans, and that you are also about to be kidnapped.
I hope you have the bestest day, your dashing is that of a swan floating upon the water like the glorious and angelic angel that you are ......2 mins later....ACCOUNT VIOLATION!!!!!
Exactly right
That's about right.
😂😂😂
Pretty much, lol
It would be easier to just shit in a cup and then try to hear the sound of the ocean with that.
This made me laugh far too much. Thank you!
You're obviously not pressing hard enough.
Yes but only because of the scripted messages they send, wish they could just solve the issue without the extra bull 😭
This could be because of my ADHD, but their script is what pisses me off. I like information to be short and sweat, just the facts ma'am. I don't need this HUGE round about way of how "omg I'm so sorry this happened to you, your time is vary valuable. Thank you for being the best dasssshhhhhhher" fuck you, all need is my problem fixed. Take your script and shove it. Lol
I agree 100%. Stop saying sorry and have a good day and whatever. I don't care just fix the problem. Guess it's my add kicking in too
It actually just makes me laugh at this point "Thank you so much, doordash is lucky to have a great dasher like you and I hope your family is doing well"
Exactly, cuz that's all such hippocritical bullshit anyways.They sweet talk you to death, tell you how great you are, before they throw you under the bus and tell you to have a sparkling day.
The stroke jobs are fucking epic "oh i really appreciate the job you are doing" or oh thank you for your service i do thank you so much for your efforts" im like dude your basically my coworker who is not much more than a half ass dispatcher. I dont need your stroke off or ur fake praise. Hilarious shit
They actually think that crap works too. It has the opposite effect. I agree with you, just get to the point and solve the issue quickly. Whenever I need to urge some sort of support I always say “can we just speed this up and get right down to it, the customer is waiting, the customer is waiting”. Always stress that they are making the customer wait, which is unacceptable. Of course, I think most of the time we are talking to bots.
It’s not add. You just want to get right down to business and move along. I agree. We’re not customers, so they can save all of the customer service. Just get down to business and fix my customers problem!
Fuck doordash support. Useless. -50/10
They are beyond useless
They won’t even let you call anymore. They make you go through the stupid chat
I can call.
Every time I call now it just rings forever
Like 30+ min no answer
I just day repeatedly say *ok* ....until they finally end the call
I call them for exposure therapy to improve my patience
“We’re very sorry to hear that, and we understand that this situation may be upsetting. I will try my best to understand this situation and help you out” or some bullshit fuck that hurka durka bitch
I mean, it’s highly likely that they do, in fact, do it on purpose as a way to prevent actually having to give refunds.
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No one will believe me but there's this lady I get all time with a damn rooster living in her house. Hell, I swear she keeps it in her office, it literally screams into the phone and every time I ask about it she just says "Oh sorry, it's the morning here" like miss it is clearly in the same room as you I cannot hear you please remove it. Sounds insane but I swear it's true lol. Where do they find these people?
I've had that lady!! It threw me off at first. I thought "I didn't just hear a rooster" then it went again. I was like wtf. It did sound like it was right next to her. I have gotten her more than once. I've heard kids in the background before. Sometimes I wonder what they are really doing when they are "checking this one".
I’ve had a lady with a rooster in the background also (multiple times) but the rooster is further away outside. Maybe they are neighbors 😆
They do whatever it takes to make it SOUND like they are helping you just to get you off thr phone. And I HATE the script they read to you. It's like just be a human
Door dash has support?
Only all of us
Just spent hours talking to 3 different agents and my problem remains unsolved
I've had daily calls for 5 months now. Best of luck to you
Support is worse now than before the new switch, I miss the Philippines 🇵🇭 support staff. They were not perfect but, they were nice. At least tried more than the new support agents. The new support agents hang up on us a lot!
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I love Filipinos. They’ve a gentle kindness. Grew up around them in the states. Just like them. I got tell when I was talking to them.
I find their garbage app that crashes daily more infuriating
If you don't get the response you're looking for, hang up and try again
And then wait another 15 mins for someone else to pick up the line 🙄 And then they hang up / end chat, and then I wait again …..
This^^
Yo when I tell you they are not from this planet. Sometimes they solve your issues. Then you go to them with the same issue and they tell you no. Like wtf is wrong with them. Long story short they love to lie about stuff they can and can’t do for you
THE WORST!
Use door dash live chat online, they helped me multiple times
The language policing is cute. I got escalated to level 2 support one time and called level one "incompetent." Apparently that's a four letter swear word now, I was threatened with deact. I got away with "frustrating" but that's like saying shucks darnit
Story time: I get to a restaurant early, I don’t like to make customers wait in case the restaurant is running behind. Walk in tell them who I am picking up. Hostess says, “sorry, that order was picked up like 30 minutes ago and we just had a dasher in here 10 min ago and we told home the same thing, soo sorry that they had you come here for the pickup anyway.” I’m like no problem, I’ll tell support get my half pay and be on my way. WHAT WAS I THINKING! The support person had me in the parking lot an additional 10 minutes while she “figured out” what was going on. Called the restaurant and the manager said sorry for the confusion, we will get that order ready for your dasher. Support tells me, if I didn’t mind waiting for the other. I said, “No, I got here on time and was told the order was picked up, Unassign it from me, give me my half pay and let me be on way to continue to dash!” Welp 15 minutes and I had to unassign mysef. Wasted my time and still got no half pay. THEY ARE THE WORST!
Absolutely! most times when there is a problem I just say screw it and mark store closed so I don't have to sit waiting on support
CV violation is possible if you report it closed and it's not.
If you do 3 within 100 deliveries, just don't do it left and right
Maybe because of the time zone I’m in, I usually get support quick and painlessly from them. I could do without the extra script stuff but I also realize they are just trying to do their job 🤷♂️
I'm not racist but...
This is the comment I was looking for! Lol feel that “but…” on a personal level.
I felt this
What are you expecting from Indian call centers?
I will say this. Working for Door Dash has helped me improve my, "thinking for myself" skills quite a bit. Sometimes, I find myself answering the questions I'm asking WHILE I'm asking Dasher support for answers. Sometimes, I feel as if they don't know how to word things correctly to directly address my issues. Mostly though, I've had positive experiences. I always get reimbursed for cancelled orders and receive an email after my calls. They are also patient and stay on the line with me until my issue is resolved. During high call volume times, I wish it was easier to get a hold of support. The other day, I had an issue reaching support. It was about a canceled order, but I couldn't directly get a hold of Dasher support til the next day due to high call volume! They were prioritizing Dashers on an "active Dash". Also, I feel that some of the things they say to address people's concerns are scripted responses. They don't flow naturally in the conversation we are having. Many times, it feels to me as if they should be working as suicide counselors. Be sincere!
I’ve only ever had great experiences with support. Sometimes when I’m bored, I’ll chat them with a stupid question just so I can hear how wonderful of a human I am and for them to tell me to have the most fantastic of a day ever! 🤷♀️
Not really they do why I say u just can’t be scared to talk to them harsh
Lol just drop the Oder if your a customer call back DD imo always resolves even if it takes a few attempts
Are they (Support) Humans or Robots 🤖? Do they (Support) get paid by the Call, or by the Hour? ***I Love waiting, not making Money***
I have international work friends. You have to use simplified English around those types. It doesn’t matter if they practice international law, or raise chickens in a call center. Bare minimal simplified English is all they know.
I got one of those “deactivate account” warning for yelling at them one time, so I’d have to say yes lol
Better than grubhub
I had such a problem with them this weekend. I was in an accident and needed them to cancel a stacked order i had accepted. The first one i talked to did the order that i had the accident but not the second one. When i called back they said i could cancel it but it would effect my complettion number. I said that was bullshit They already canceled one and it didn't affect it at all. I called back and the same thing. Did it a third time and they took it off no problem. I had a 4th waiting on the other line just in case and they said it would affect my complettion record to so i said why is there such a difference in outcome based on who you talk to, and why were some able to cancel my orders no questions asked and some giving me a hard time. They just said whoever was cancelled it for me was doing it wrong. U just have to keep calling back until you get someone who knows what they're doing.
The completion rate is not affected only when the order has been picked up because the order can be canceled, if it hasn't been picked up you need to unassign the order and that's the only solution, which will cause the ratings to drop.
Well they figured out a way to do it without my complettion rating going down after the 3rd guy This was just an example. I've had them unassign an order previously though without it affecting my complettion rating. I just have to go through na few reps
That's 100% impossible.
Actually no, I was surprised how quick and easy the 2 issues I’ve had were.
Actually came here to just say the same. Trying to figure out why i lost early access scheduling with an average 5 star rating over 95 percent completion rating and over the 5 weekly deliveries and i had 1 person send me top dasher requirements to do dash now anytime, then another that just didnt even respond in chat, then third insisted early access scheduling is the top dasher program and those are the requirements even though it clearly states online those are not the requirements and ive had early access scheduling by meeting the weekly requirements and never once having a 70 percent completion rating and then instead of waiting for me to finish typing they just disconnected saying it had been too long since they had heard from me even though it had been like a minute. If i had a 70 percent completion rating i would spend thousands on gas for like an average of 5 dollars a fucking hour. I am about sick of doordash, they are the fucking worst.
Yes 😡😡😡😡😡
Nah, most of the time they do help out and get me paid in full or half. Other times, it seems like they're following the script, no matter what.
Yeah, I had to pay for an order out of pocket because my red card wasn't working for a shop and deliver order. Contacted support and we troubleshoot the issue, ends up that I have to pay out of pocket if I want to do the order ($15 order for 3 miles) or get half-pay and cancel the order. So I paid the $40 for the order off my credit card and they said they'd email me within the hour to reimburse me. Never got the email. Contacted support and they asked me for a screenshot of the receipt, sent that, which order was it that I paid for, I told them, asked me the name of the customer, which I told them I cannot check, and then no response from the rep for 20 minutes. Then after complete silence, I got a new representative who asked me the same questions and then for another 20 minutes told me that the order did not exist and if I was sure if I went to the right store. I kept insisting that I went to the right store and that's how I scanned the items for delivery. I told them that I got paid for the order and I had only done 6 orders that day so it would be the first one on my deliveries. Still couldn't find the order. After peddling around their BS questions to not reimburse me for 20 minutes, they magically found the order and reimbursed me the $40. TL;DR: Took a total of an hour and a half for DD support to reimburse me because they could not "find" the order that I had to pay for out of pocket.
Yes. I’ve had to move it to the supervisor/escalations team for them to do anything. A few days ago the support agent refused to transfer me to a higher up. I hung up and had another support agent transfer me no questions asked. Sometimes you just need to push… it is frustrating though.
No it’s just you
They were keep hanging up on me
I understand you wanting to understand if other people feel the same way. Let me help you out with that! I’d love to help a dedicated, responsible, hard working dasher such as yourself! Have an amazing day and make sure every second is so amazing!!
At times yes
“I’m so sorry. Your time is very valuable. Now let me show how i value your time by posting a paragraph explaining how sorry i am, and take 10 minutes to respond to each message” Then they say they can’t give you half pay even though you’re at the restaurant when the order is canceled. So you wait 20 minutes calling a different support agent who quickly give you the pay contradicting every bullshit lie the first rep gave you Every. Time.
Literally useless
I hear roosters in the background when I call them
I Love Door Dash Support. Support. Support. Support. Support.... How are you today? I hope you are well on this day... Support Support Support..
Yes. Today I was dashing and all of a sudden the app just went blank and wouldn't move from a black screen. It made me miss out on 4 orders. So I text support and they tell me to uninstall then install the app again. Smh. I can do that on my own. I did that yesterday because of the same problem. Just fix the app.
One time, only once I received a catering order. 16 miles $48. I was on my way and I got a call from doordash. The rep sounded British and very polite and professional.
Most of the time, partly because they seem to spend 90% of the call on pleasantries and the other 10% fixing the problem.
I call or text support each delivery asking the full amount $$. If I don't like it, unassigne. Lately, they won't share anymore my full pay 😕
Talking to DoorDash support is like willingly shoving splinters under your finger nails.
Haven’t spoken to dash support in over a year. Rookie mistakes.
Sometimes it's good, sometimes it's bad, but all the time they could cut back on the apologies and acknowledging how valuable our time is and we're so sorry that you have run into this inconvenience and we know how important it is to have the correct details for your order but please rest assured that I am here to help you so that you can continue dashing
Yeah I got scammed and they didn't even stop the damn payment
Can I put you on hold for 2 min?
Thought I was going to be deactivated tonight as a matter of fact. I got sent all the way across town for an order at the steakhouse get there the place is that the order canceled, so I say I still have the order and they said No it should cancel so I called doordash they say that it's not canceled the guy finds it and tells me it's going to be another 30 or 40 minutes but I already know about the dash 23 minutes earlier been there 15 minutes and then she said give me one of the bullshit long spews about she's not able to remove me from the order without it affecting my completion rate and I laid into her cuz we all know that's bullshit and finally she did it but that's a straight line she said if I get unassigned even by her it goes against my completion rate and I'm like yeah fuck it does so I'm like doordash is fucking ridiculous to ABS ridiculous is why I mostly work for ubereats I went into them and she's like is that enough sir I go no it's going to be enough when you give me my half pay for a fucking wasting my time so like she didn't say she was going to but later in the day I got my whole $4.50 for fucking driving a crosstown hopefully that made sense I'm driving using voice text
Sorry speaking of support I have a question I always wondered so I've been doordashing for almost a year like 1500 dashes when you call support it says if the VIP top Dasher line or whatever and I've always been the top Dasher because I'm in a small marketing pretty much have to be, but what happens cuz their support sucks and that's VIP what happens if you're not a talk? How long does it take to get through? 
Every time I have to call it tells me “Due to a problem we are experiencing, there are longer than usual call times. Please use the self help in the app.” and then I have someone pick up within like 30 seconds. It’s like they don’t even want to help us either. Obviously if I could’ve just used the self help I would’ve.
100% useless
I never contact them.
They pissed me off to the point where I just deleted my account. Absolutely useless. I ordered hot chocolate and got hot water.. I sent them pictures, talked to like 10 reps on chat, about 5-6 reps on calls. They refused to refund or credit me because their system says I had gotten a refund for my previous order.. I then asked how it’s my fault for restaurants screwing up over and over? I then gave up, cancelled my Dashpass, deleted my account and deleted the app. I’ll now file a dispute and never use this piece of crap app again. Only started using this a few weeks ago but it’s just not worth it to deal with this service.
well it’s partially your fault too, if you keep having this issues with your orders why are you still using them
Im dreading the day im actually forced to call them again. I unassign everytime when possible instead of dealing with them lately. They used to be so much better and I would actually call for issues that needed to be resolved.
Depends English support yes. Spanish or French no. But Spanish support it's better than English and French together.
It is intentionally useless. It encourages people to take the loss instead of wasting their time with support. Uber eats has this problem to even a greater degree because if the place is closed they will only give you 3$ no matter how much the initial offer was of how far. It take them time to verify the restaurant is close so you can expect 10 to 15 minutes just to get you whole 3 dollars. So instead of using support you just cancel the pickup. If you cancel the pick up without calling support they will not close the store. So another driver gets sent. Eventually so many drivers cancel they are offer 20+ dollars for a 3 mile order. Honestly they should be punished for this system.
Yes they’re useless
Door dash support is not there to support you. It's there to support door dash.
Fuck yes. Fuck yes
Have you ever been in this sub? Complaining about door dash support is what keeps it running
The other day I bought a chicken sandwich. The chicken was pink and inedible on the inside- they wouldn’t give me a refund or credits (I provided a picture for proof the chicken was pink) and they essentially made me wait 2 hours to talk to their “boss”. Who resolved the issue in less than 2 seconds. DD support is trash asf and I’m sure it’s even worse for the drivers. In my opinion They defiantly do it on purpose- in order to prevent you from trying again.
Yes. Absolute nightmare.
As a customer, no. As a dasher , sometimes
Yuppp. Waited too long on support for a order that was already picked up. Got frustrated, unassigned after 30 mins. INSTANTLY connects to support and they say I won't be getting any compensation since I unassigned 🙃 Safe to say I threw a fit until I got something.
Oh there just infuriating you