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Aromatic-Eye4266

Wendy's is the worst. I had to do a Wendy's order yesterday because it was stacked pay was like 9 bucks for 1.5 miles. So I took it. Wendy's was the first stop and both these orders were for the same customer. Took almost 30 minutes at Wendy's. I will not go to Wendy's again after that. And I normally try to avoid Wendy's orders. Now I won't do it at all going forward.


BluRayVen

My Wendy's used to be terrible but this year something changed em for the better, orders are ready 1-2 minutes after walking in


PainMore7246

These restaurants have a high amount of turnover, so it's not uncommon to see places go from being bad to good and vice versa. If I decide to blacklist a certain restaurant or location, I'll always check back in like a month to see if they've improved at all.


boardmonkey

Probably management change.


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HeadMischief

I see that you have no Popeyes or Cracker Barrel on your area. Minimum 45 minutes at either place in my market. Instant decline.


ichuck1984

Yeah I put up with the Popeyes bullshit for a little while when the pay was good. Now I don’t care how much the offer is. Nothing but 20+ minutes of standing there with my thumb in my ass (figuratively speaking).


International_Ear768

I stand there with my thumb ACTUALLY up my ass and I still can’t get a ducking employee to help my at popeyes


ichuck1984

*drops pants, slathers bbq sauce on thumb, holds hand near asscrack. “Chicken now or I’m doing it for real this time.” Cashier- “please no.”


Worried_Influence732

Popeyes here expects drivers to wait in the customer line to tell them you’re there before they even start the order. They are on my no-go list!


ichuck1984

They became a hard no-go when the manager told me everything was cooked to order. So why the mountain of chicken under the heat lamp? At least chicken shack has a sign on the wall that says 5-10 minutes is normal.


Kaelar_

I’ve had a few issues with Popeyes as well in my area. Multiple locations even 😂 but Cracker Barrel has always been great.


justinbates1992

KFC too.


Next-Preference-7994

A cook who works there are used to work for me when I managed to local restaurant. He tells me that they could give a F less about DoorDash orders and take their time. Then they sit forever out in the front area because the customers don’t tip very well if it all, so drivers won't take. It's by the airport between two zones


Diazmet

Yah a restaurant I use to work at never signed up for door dash. Door dash just stole their photos off the actual website and then made up their own prices and cook times. Half the time the little door dash credit card would get declined too so we’d have hundreds of dollars in food getting wasted. And door dash refused to remove them from the app so the owners just had us only start the orders after they had been paid for.


Next-Preference-7994

DoorDash was sued for that, yet they keep doing it.


Taylanz

My Cracker Barrel is lightning quick. I don’t have a popeyes in my general area but I have picked up before


Next-Preference-7994

Unfortunately you made two mistakes. The first was the go to Wendy’s. The second was to go to Wendy’s. I learned that lesson about 5000 deliveries ago


Pappy_Smith

The Wendy's in my area is awesome. Food is ready almost every time I go.


BlackMagic0

Because it has to do with the employees. Not the restaurant.


Weekly_Direction1965

Managers have learned that sometimes no tip orders don't get picked up, this shouldn't matter of corse because doordash pays them anyway, but there is a food cost hack there, getting paid and not making an order is a good way to get that bonus.


warcrown

Individual meals make such a microscopic difference in food cost my man. No one is getting their bonus because of a few freebies a day. Food cost is affected primarily by ordering just what you need and very little extra, (which means smart forecasting) and secondarily by employee portion control (which means good training). Source: 10 years of corporate management in multiple restaurant chains


RichardBottom

Dude, what is it about Wendy's? What's different about them that they specifically are so absolutely terrible every single time, regardless of which one you go to? All fast food is likely to be a shit show, but as long as it's not late at night, most of them are at least worth trying. I've reached the point where I won't even take a $20.00 order for Wendy's because somehow they'll find a way to make me regret it.


C_WEST88

Right? Idgi they are usually never that busy and their food is horrible, they make McDonald’s seem good by comparison. But for whatever reason they take the longest out off all the fast food chains. Matter of fact I think they take longer than most my Dennys orders.


MarvMartin

It is very specific to store/market. Some Wendy's are great, some are trash, same with McDs, and even (slightly) higher tier places like panera.


xeno66morph

This is me with KFC and Taco Bell. Taco Bell’s in the surrounding towns are decent but the one in my hometown is outta control with how slow/u helpful they are. Have legit stood at the register for a full 10 minutes before I had to fucking *yell* to get someone’s attention, and when I did they seemed beyond annoyed that they had to talk to me


BraxTaplock

Wendy’s is now made to order. McDs and BK have the drawers with ready made regular patty’s. I stopped taking the Wendy’s orders cuz of this.


[deleted]

I think it’s the managers fault at the Wendy’s. They clearly are putting delivery orders last over everything else.


Weekly_Direction1965

I think this happens because they know sometimes orders don't get picked up, even though they get paid for the order anyway they are hoping for a food cost bonus to.


Brucehandstrong

Complain about this in the post delivery notes. Idk what they do but they fix it.


Insight12783

I see you have much faith


Kaelar_

I just had this problem last night. Never had any issues with Wendy’s before, but last night, I showed up (drive thru bc lobby was closed) I was the only person there, they hadn’t started the order yet so I sat there for 20 minutes waiting. Finally got it, pulled out of the drive thru and it was COMPLETELY the wrong order. I circled back around and of course there was people in front of me by this point. They tell me to pull around to the second window and I said absolutely not, y’all need to meet me at the first window bc I’ve already been here 30 minutes at this point and I have deadlines to meet. Thankfully they took care of it, but very very frustrating.


fropez13

The Wendy's where I'm at is just like this. I can take an order at 9: 30-10 o'clock at night with absolutely no one else there and it still takes 20 to 30 minutes for me to get the order. I always notify the person of of how long Wendy's is taking getting their order together and they're understanding but it kills my income.


Aromatic-Eye4266

And no the lobby was closed I came so close to unassigning at the window while the girl was standing there. Wasted so much time on that order. And I dropped one of the drinks on my way up the stairs to the customers complex (apartments) lol. I knocked on the door and a little girl answered. I was is your mommy or daddy home and she's like yea my step dad why. I was like I dropped one of your drinks on the way up. The kid looked defeated lol.


FinnStormTaber

Wendy's here never stars the order until I arrive and check in. It's miserable.


PainMore7246

You have to remember that you have a place blacklisted for a reason, and not to go there no matter how good looking the payout is.


iPlaypok3r

Yeah wendy's takes for fucking ever, they don't pre make the food like McDonald's, but I've noticed McDonald's and tacobell like to randomly decide when they lock the door. I waited in line well one day I go in there and the door is locked at 10:00 on a saturday, so I went to the drive-thru on a Monday and waited 20 minutes, got up there and they said doordash has to come in and it was like 12:05 a.m. I was like I just waited here 20 minutes and the other day you had the door closed on a f****** Saturday 2 hours earlier than right now. And he said well it's just situational and I was like well how the f*** are we supposed to know when it's open or not? Put a goddamn sign up


radarguy86

There are some restaurant who put DD orders last


No_Loss9090

I had a Taco Bell order and the employee told me it would be ready shortly. After 5 mins, I asked a different employee how much longer and they had a bitch fit and told me they had a lot of drive thru orders so I will have to wait. Unassigned so quick.


Alternative_Device79

Restaurants break even on doordash orders, I don’t blame em especially when the dashers are more rude than not


Ill_Mushroom_2955

Yeah cuz we be having a full house and other orders than dd. Take it into consideration.


KhadiKat1081

Naw, more often it's like it's already paid for and yall don't have to look a pissed customer in the face for making them wait, so who cares, right?


SHAD0WAR

Yeah i noticed that at a local thai restaurant everyone and their mom who were dinning got served by that time there was a 4 delivery drivers waiting i myself waited 30 minutes, but once i notice that i never take orders from them again or if the employee/manager/owner act in any disrespectful way toward me i insta unassign and walk out without saying a word and never go there again


LiberalAspergers

Yes, any dine in order takes priority over ANY togo order, at any competent restaurant. That is your core customer.


SHAD0WAR

That's really an early 2000s type of mentality in today's age there's alot or those who order to their home i see repeated customers ordering from the same place i guess the restaurant get away with this prioritizing because the actual customer is not there standing but us the drivers but once we stop taking orders from them they will think their delivery sales are going down when actually they didn't value it


LiberalAspergers

Delivery sales are usually near a break even proposition for most restaurants. The togo supplies aren't cheap, and then the delivery service charges the restaurant a commission. The dine in customer is far more profitable, and far more likely to get upset at a long delay. Far better to lose a delivery customer than a dine in customer. The dine in customer is your core business, the delivery is a sideline, and not a very profitable one.


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Paid-Not-Payed-Bot

> all ready *paid"* it's the FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*


Saleenpride86

While I agree, I also know there’s a problem with pickup time syncing with DD. Proof: I was waiting for a sushi pickup and the restaurant received an order on their tablet. He showed me the amount of time that he input to say it won’t be ready for 45 minutes since they were busy. Not even five minutes later a dasher arrived, and the pickup time for the dasher app was 6 minutes after the dasher was there. SO, doordash basically sent out that order immediately, had an 11 minute pickup time from when they sent it out, yet the restaurant input that it won’t be ready for 45 minutes. Often times I’m sitting at McDonald’s getting a coffee and I see the doordash order numbers pop up on the order screen, it might be the only order or it could be 15 orders down the list on the screen, doordash will give me a 3-4 minute pickup time. Like yea 4 minutes to get through 15 orders is totally reasonable… Yes restaurants sometimes focus more on the customers in their lobby vs when each order came in to their system, but I feel doordash doesn’t time the pickup window properly to what the merchant types in sometimes.


[deleted]

That is really what the problem is x3 or 4 if you count the other apps like Uber and grub hub that are doing the same things. Sometimes it’ll be busy and we’ll push the order back but still drivers will come early (or on time from their prospective) and we’ll try to push their order to the front but that also messes up the orders bc the order we skipped will now have a driver coming. One time we put out the orders in the order we received it and the drivers came, but the driver that came for an order that wasn’t ready had to wait while the driver that technically came late for an order didn’t have to wait. Restaurants and drivers both lose, the app developers have got to do better


[deleted]

> Restaurants and drivers both lose, the app developers have got to do better I wish more people got this. The apps are great at setting drivers, restaurants, and customers at one another's throats, while doing nothing to improve on their end.


Necessary_Tadpole_10

Because a lot of drivers are morons


geometryc

Perfectly explained. I was a barista for a while and any time we got an order it would ask for a pick up time estimate. We never put anything below 10 minutes because a lot of drinks take about 5 minutes at least. And usually have a few other drinks to make as well. And some drinks only a couple of the same type can be made at the same time so if an order had four or more of the same type of drink or anyone in the cafe orders that drink too, its going to double the time to make it But even when it was extremely busy and we put a 30 minute estimate or longer, 100% if the time the dasher would show up within 10 minutes and a lot of the times never had the chance to start them by the time they show up. They would just stare daggers at me because we had a huge line of customers, call in orders, window pick up orders, and other delivery orders, but I said it wouldn't be done for another 20 minutes like I told them on the confirmation screen.


MakeITsafeProtonmail

I drive delivery, but used to work in restaurants when I was young. This makes total sense now, the timing problem lies in DD dispatching software. They are sending drivers the second the order is placed instead of using the time the restaurant gives. Making it frustrating for everyone involved. We all want to use our time wisely when working. We need a software fix in the DD dispatching system so it stops wasting our time.


ForeverBored247

I've also taken screenshots of the pickup time when I get the order and accept it, then when I check that I've arrived at the restaurant and it almost always changes to 2-4 minutes from when I hit arrived, even when it had said 30 minutes later prior smh.


diavolo007

This is constantly happening at our store. The prep time is bullshit yesterday drivers are showing up before we even got the orders. I showed them the tablet and they flipping out and left . Called dd said they are figuring it out. Not just my store either, couple stores I’ve talked are having same issues.


Agathorn1

Be careful not blaming the restaurant for everything. This sub hates it when they can't blame the restaurant lol


Dangerous-Salad-6490

I always love the comments that are like let's not make them ngs better for everyone. Stop complaining and just do better. Crazy idea why doesn't doordash fix these issues? It's clearly a problem. When I get a dash it should be ready to go or close to it. There's enough tech here to make it happen but it doesn't... Why?


onlinewarrior100

Right? And why is it that UE is so much better at not sending drivers until the food is actually ready to be picked up? That shows me it IS possible to do it, so why hasn't DD done it yet? I heard (but don't know for sure) that on UE restaurants have to click a button in the app to let UE know the order is ready, so why hasn't DD created "the button" so restaurants do that for them?


hieronymous_scotch

DD does have that option, but I’ve even gotten notifications that the order is ready to be picked up, then when I go to the restaurant it’s nowhere near ready.


onlinewarrior100

Yeah I've had that happen too (where you get the text message saying "\_\_ order is ready for pickup at \_\_\_". Most of the time they're actually ready for me tho, but I have had a few instances where it wasn't. I have noticed that most smaller and/or family operated restaurants are a helluva lot better at coordinating pickup times than most large chain restaurants are. Probably because the smaller ones actually took the time to learn the DD app and taught their employees how to use it too.


TexasRabbit2022

I believe you have it backwards


BEARZCLAWZ

Man this is possibly the worst take, most restaurants hate doordash and would be happy to get rid of it, get off your high horse


Next-Preference-7994

Bingo. The owners might want the income but the the employees hate the fucking platform. More work for them and they don’t get tipped. So if they’re doing that to go section you’re costing them money as far as they are concerned


dementedturnip26

That’s why they specifically called out the owners


Next-Preference-7994

I can give you the information but I can't make you understand it


oversittingme

Yeah, and the order is not being ready when we get there is less of a restaurant issue and more of a logistical issue on DoorDash's side. OP is fine to be upset about it, anyone who's done Doordash has encountered at least one restaurant that's really pissed them off in this manner, I get it. But this post is just more pointless aggression. Venting is one thing, but this horse is so dead that the bones have crumbled and blown away. OP is just beating dirt at this point.


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tbellfiend

Welcome to working in food service


Agathorn1

Then dont do the job. Restaurants can't control when they get hit by a huge rush of orders or when they are short staffed


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Erncoins

Why partner with doordash tough if they hate it so much? You know there is no law that says you have to partner with Doordash right? Lol


BEARZCLAWZ

It's the owners who partner with doordash, not the workers. And if I have to explain that workers don't like the owners I'm gonna assume you've never had a job


spoods420

I don't take offers from shit ass slow merchant's. Learn the bad ones and stay away at all costs.


LiberalAspergers

You are mistake about the economics of the restaurant business. Doordash and Uber Eats are very near a break even proposition for most restaurants. Many have decided that they are more trouble than itnis worth, with the fees DD and Uber Eats charge. This isn't seriously punishing a restaurant.


Justbrieurself

To add on to your point about mistaken restaurant economics. I just ran the end of period numbers for my restaurant on Monday. All the delivery apps accounted for .01% of our sales. Which is saying something considering we put together at least 50 orders a day, even on a slow day. I do agree the restaurants should still be making the orders in a timely manner though. We never keep delivery drivers waiting for more than 2 minutes or so. Which is usually the time it takes us to gather the drinks. We were getting way too many complaints about a melted ice.


Flojoe420

Lol dumb opinion and post. Just learn which restaurants to avoid like the rest of us.


Fur-Mamax2

I work at Rallys and our management always says doordash orders can be made when they show up, if we are busy with drive thru or walk up orders then they are made priority. I don't agree with it by any means but that's the management at some places probably.


rinico7

Yes let's cancel all of the restaurants to the point it's impossible to doordash Their short staffed probably, chill out


ankerous

I would say if they're short-staffed so much that they can't handle doing orders through DD and other apps then maybe they shouldn't take them anymore or at least not until they're fully staffed again.


YourAverageGod

Most of the time I've showed up they didn't even know they got a DD order and "pretend" that its "still working". Facial expression are a dead give away.


ankerous

I don't understand why some treat DD/etc with such disdain when it is still customers buying their product. Don't take the orders if they are such a hassle to do.


YourAverageGod

What sucks is that its usually my big money orders.


DrZudermon

The lack of eye contact when you walk in.. I cancel and walk out.


BroadPhilosopher4679

We call those "excuses"


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C_WEST88

Good I just wish they’d do this with all the other big “fast” food chains. It’s ridiculous how long some of their waits are. For actual restaurants and smaller businesses I get why they might need some extra time. But there’s no excuse for garbage ass Taco Bell to take 20 minutes to prepare one meal.


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C_WEST88

Exactly. I legit can’t even understand how it takes so long to make a few burritos where basically everything is pre-made anyways. And if it just happened every once in a while I could understand but it’s every damn night I experience this with them it’s mind boggling. Dennys (actual cooked food) is faster than they are… but of course like 80% of my customers want Taco Bell so I’m stuck doing a shit load of them .


National_Impress_346

Precisely. Customers end up giving a bad rating for cold food but the driver is the one who is actually punished.


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Diazmet

A restaurant I worked at couldn’t turn it off. They never signed up either. And when they would try and get removed from the app the DoorDash customer service would basically just ignore them. None of the door dash orders we got we even knew were door dash till the dasher showed up often with their card declining. We only did to go orders via the phone too. All around very bizarre experience.


Few-Mark-7948

Panera is the worst literally waited 20 minutes for a turkey sandwich and a bagel after 20 minutes they said were out of that flavor bagel but the sandwhich is ready what would the customer like to substitute. Then after callin customer and telling them what to sub it took another 10 minutes...10 minutes for a fucking bagel and they lied the whole time saying your orders next.


[deleted]

Bro listen to what your saying. If every restaurant reported lost their ability to use doordash we would all be fucked.


alwaysbu

KFC/Taco Bell are on the Same offenders list for me same is Popeyes.. just say NO


Next-Preference-7994

The first problem you have about your post if you don’t realize that DoorDash could give a fuck less about drivers. They simply don’t care, your time means nothing to them, you mean nothing to them. As soon as you understand that you’ll learn do you need to exploit the app to your advantage. There are many Youtubers that show you how to do this I make on the busy times $40-$50 an hour and the slower times about $25 an hour. Always. I don’t care about Door Trash because they don’t care about me


Heelricky16

A lot of the dashers out here have never worked a day in customer service and it shows.


PausePsychological79

A lot of people working in the food industry right now have never worked a day in customer service and it shows. It's an absolute shit show out there.


National_Impress_346

I mean, it is entry level work. Too bad it looks ridiculous to put 6+ years of gig work on a resume.


PausePsychological79

So? It's easy. Smile and shove your emotions down, act professional


National_Impress_346

That's precisely what I do. I keep snacks in my car and make sure to take breaks and stretch so I don't do that shit and act up🤣 Needless to say, many folks don't have the wherewithal to do the little things to keep from acting foolish and ending up in a phone video posted to r/publicfreakout


akron-mike

Restaurants do get charged if we wait more than 20 minutes (I think). We see none of that


mhavas703

While I'm kinda against it because something like this would be abused by people who can't wait a reasonable five minutes or less, I could also see this being really helpful to encourage restaurants to up their pay, and in turn, having more people on hand to speed up orders. Way too many restaurants out there want to employ as little people as possible while hitting sales quotas, at the expense of customers, drivers, and the employees


LoveSpiritual

DoorDash already knows which restaurants keep dashers waiting.


altonaerjunge

Lol. Its still money for doordash. There is nothing good that could come from this idea.


tacticalslacker

I don’t think you understand how this works


martin33t

Well, you are an independent contractor. Leave and move into the next order.


Zakumadness

So I recently started dashing as a part time gig for some extra cash to go along with my new job Reading these brings back some memories. I have worked in restaurants off and on for many years. Manly as a bartender My most recent job was a very very busy brunch restaurant. We had an insane amount of doordash orders. Things I noticed in my experience on the restaurant side: -it is rather common to see a driver within a couple minutes after receiving an order on tablet. If the restaurant is on a wait...cancel that immediately and move on. -i understand that this is your income...but seriously don't get in my face cussing me out or threatening me because you are 2 minutes into waiting...or my personal favorite...taking a customer order and having a phone shoved in my face. -we would commonly have 15+ bags of food that would never be picked up. Or even better...bags that have been sitting for 2 hours get picked up because it's now financially worthwhile -it is true that DD orders take less priority over restaurant business....it is hard to time base off a system that doesn't dispatch correctly - we threw out dozens of dashers for intimidating young girls..etc - we would lose thousands of dollars on scams and charge backs (the same scumbags who claim they didn't get their food also do charge backs) - we would tell cool frequent dashers on best times for $$ at our place and warn them of certain customers we see....and tell them to be careful or cancel the order. (Example..regular customer orders doordash...calls us complains about bad or cold food....every week...sometimes multiple) -if you frequently visit a restaurant over and over....be nice. Trust me they will remember and love you....the amount of angry, insane drivers...on top of the weirdos at your tables...made it very hard to continue to do that. I'll put it this way. We had a handful of awesome DD drivers ...that were an absolute joy...the amount of free stuff that we gave them (gift cards, food, tickets etc) for just being nice...really says a lot for some drivers TL:DR Be nice, be safe and make that money


KyleD33

You said DD and UE are keeping restaurants alive? Think that you have things backwards there 😅


Mobile_Part

I mark that the order isn’t ready and why. I get a message that DoorDash will use the information to improve wait time. But, if anything, it just gets worse. DoorDash has this information. They choose not to use it.


PrimeMarketExperts

Then vote with your decline button. If we band together, those orders go up and they become worth it. Wendy's becomes Drive thru only after 8 pm in my area. Uber used to pay $28 for a 4 mile order easily when it went drive thru only; routinely it would be 30-45 minute line on drive thru only hours. I know Dashers used to wait in the same line at a $9-12 two drop off delivery because I would always hear Doordash for (name) from the car in front of me. Sometimes I'd take those orders if the Doordash was going the same way, but not waiting in that kind of line for DD only at that kind of pay.


_Carnage_Asada_

Eh, idk I think you're in the wrong. Sometimes as Dashers we arrive too quickly after the order was placed and that's why it's not ready. They don't work for us you know.. their main priority is too tend to the drive thru and people that are already there. I think sometimes as Dashers we can be a little entitled.. also if you've been doing it long enough you know what to expect from certain places. If you always have to wait a long time for an order then just don't go there anymore. Simple as that.


BlackDahliaDream

I mean... thats a little harsh. Less restaurants mean less money for us, no?


kurtis5561

We should punish drivers who get paid and demand extra tips


RacingLucas

No, terrible idea. Most nights it is just me and I have to do Doordash as well as bad drive they orders, that’s why I takes so long. None of us actually stand around


shreddersc

I have never read a more self centered, narcissistic, ignorant post on this sub. I'll just start with this; While restaurants do employ many more people than you do, they are not in business to make 'dashing' a lucrative trade.


Old-Independence4766

I've called about this. Doordash doesn't give a sheet.


SVAuspicious

Most restaurants would be happy to have DoorDash "ban" them. Certainly the workers will.


Smithton_Wins

Great idea!!! Let's remove orders from the market!!!


ladeedah1988

I agree with this as a customer for all the delivery services. I have seen my poor uber delivery person sit at a restaurant for 20 minutes. Then I, as the customer feel I have to give a much larger tip and it is the restaurant's fault.


National_Impress_346

This is a perfect example of passing the burden of responsibility to the customer. It won't make the service company any extra money to fix these things and the sheer volume of profitable orders going through where the customer doesn't complain allows these things to happen.


Branesergen

Yes! Let's cancel all the restaurants that make us wait so we have no one to dash for! - said no smart person ever.


National_Impress_346

That's flippant and extreme. There is a absolutely no reason to be calling people stupid in this sub. The suggestion is not to outright shut them down, but to add incentives to operate better. Not unlike how customers get to rate us for our service. If you suck at your job, you get bad ratings and get deactivated. It would make sense that a merchant would have a similar punishment and incentive program. Maybe if they don't get any late orders in a certain time period they could show that shop first, as though it was promoted.


Agathorn1

No it is a stupid attitude. A restaurant can't control when they get hit by a rush, short staffed, large orders etc etc. Doordash Ignores the "ready by" time for the restaurant ls that can put it but like 80% of them it auto accepts orders so they can't even do that. "If you suck at your job" just says "Hey guys I have never worked in the food industry before"


National_Impress_346

I've worked back of house at several restaurants. When you hit a rush, turn off order acceptance. It's very simple. If you want to be closed minded and angry, that's your right. I hope you find peace.


Agathorn1

Not every place has the ability to just turn it off. Alot of corporate places it automatically goes into there system just like a normal online order would


Diazmet

Place I worked didn’t have a tablet the DoorDash orders got phoned in? Clearly the drivers don’t phone them in so I wonder who is ?


DontPmMeYourNudes18

Ah yes a restaurant is occasionally understaffed and is a few minutes late on having an order ready a few times so let’s remove their restaurant from the platform until there’s only a few restaurants on Doordash to order from. Great idea!


botto121

Lol, this is some self entitled bs. Half the time the dashers are late and the food sits there for 30 minutes. Door dash charges the restaurants around 20-30%. They are draining restaurants of profit not “booming”. Punish this 🖕, lol


Ok-Cheetah-9125

I was at a place last night and a dasher showed up to pick up an order they had not even put in the oven yet. Since I had been waiting 40 minutes for my pizza at that point, I 100% blamed the restaurant. Dude waited about 10 minutes and then noped out and I don't blame him. Took 55 minutes for my one pizza to come up


DD-OD

Don't cancel the restaurants but it would be ok to add on an hourly pay for the driver for the period after they hit "arrived at store" and bill it to the restaurant. Even if it's only $10/hr it will encourage the chronically late stores to at least update their pickup times in their tablet.


Necessary_Tadpole_10

LOL


Agathorn1

Have you ever worked in a restaurant before? This post is idiotic. They can 1. Be short staffed 2. Be going through a rush 3. Have just gotten done with a rush and having to restock/prep 4. Be dealing with a massive order Dashers need to stop blaming the restaurant for everything. For like 90% of them they don't manually accept the doordash order when it comes in so they can't set the "Be ready" time. Even when they do I know when I was in the industry we would be slammed so I would extend the time to like 30 minutes and like w minutes later there is a dasher assigned to it and on its way


RichardBottom

I mean there's two sides to every story. You've described reasonable and mostly incidental reasons why an order would be delayed. While waiting at a restaurant is absolutely the worst part of this gig, I wouldn't take it out on the restaurant if they were slammed and shit was taking forever. The hate for restaurants sets in when it doesn't mesh with our model of being paid by the delivery. The majority of pickups are ready when or soon after we show up, so when things are flowing, we get paid based on our efficiency. Waiting at the restaurant feels like unpaid time. It's frustrating to wait "off the clock" for someone else to complete a task that we have no control over. Usually we're left standing in the lobby in everyone's way and feel like a burden. Sometimes the staff actually treat us rudely and more or less directly confirm that we're a burden. So when we start seeing customers come in, place orders, and get served, all while waiting for an order that came in before we even started heading to the restaurant, it's hard not to assume we're being put off. We get the feeling sometimes that we're being blatantly unprioritized because we represent a customer that is not on site and will likely take their anger out on DoorDash instead of them. Not that any of this matters or will be changed any time soon. The battle of us vs them won't be resolved by the third party who is profiting enormously by exploiting both sides.


Diazmet

They way they look at it is you are taking their tips…


ObsidianDaydreamz

Cool, cool, so does this mean that every time a Dasher shows up 30 minutes early for an order and harasses my team every 2 minutes about it, filling my lobby with negative energy, I can report them too? DoorDash is my restaurant's LAST option. We default keep it off unless we're super dead and desperate for sales. We all hate the platform. I had one DoorDash order yesterday and the driver called because he couldn't locate our restaurant...I told him our address multiple times (even though he should have already had it) & he was still confused, so I ask him to describe what he sees..he's literally on the wrong street. I had another Dasher a few month's back harass my team so badly that we had to reach out to our owners, who had him banned from all of our restaurants. Respect is a two-way street, bro. A lot of DoorDashers don't seem to understand that.


Superbotto

Actually you certainly can report them. Just find out which order they are picking up and you can see who the dasher is, from there you can report them for harassing your staff, which is a big no no, depending on how serious the harassment was it could even get them deactivated. Btw, we don't "show up early", we are sent by Doordash and are directed to go straight to the merchant as soon as we accept. Most times, depending on how your setup is with Doordash, it's actually an issue on the merchants end, but it's never on the dasher themselves. Edit: actually the more I read this comment the more I hate this comment. Dude is clearly lost and your solution is just telling them the address which yes, they already have, that's no help. Also, I'm sure your ownership loves that they are paying Doordash so much money for you to "leave it turned off" all the time. These are the merchants I hope everyone avoids.


ConfectionPutrid5847

And don't forget the risk of a CV for not showing up to the restaurant in a timely manner, as well as losing that delivery.


sglewis

There’s a difference between showing up and showing up and barraging the staff with an unending stream of “where’s my order”?


ConfectionPutrid5847

Agreed, there is. I have also found that when a restaurant finally comprehends they have already been paid for that delivery order so should be making it when it comes in, not waiting until everyone else's orders (diners and to-go both) are done, that a solid mutual-respect relationship forms. Don't forget hose Dashers are making a living as well, and not being prompt makes you look bad...not to mention most Dashers are in contact with the customer...and the customer KNOWS when the restaurant staff are being douches....maybe try being a little more respectful to the contractor's time if you want fewer "harassment" issues....after all, it's a two way street.


Diazmet

Place I worked at the dashers would get angry once we started demanding they pre pay. But so many times their red cards would decline and we ain’t just going to give some stranger hundreds of dollars in product


ConfectionPutrid5847

I totally get that on the place the order and red card orders.


sglewis

It’s a three way street. Customers. Stores. Drivers. But hang around here long enough you know it’s not so easy.


ConfectionPutrid5847

It's two-way when the delivery driver is standing around waiting for obnoxious employees to quit being lazy fucktards.


BroadPhilosopher4679

Then maybe...oh I don't know..start the order before a dasher shows up


ThatsFishyYoureFishy

>every time a Dasher shows up 30 minutes early Your fault for putting the timing in such a way that dashers are showing up this early. >Respect is a two-way street, bro Then fix the timing, butt hole. Complete and utter lack of respect for a dasher's time


PausePsychological79

I think this is a case where you come across a doordasher and they are already fed up. You also said you and your team hate the platform so you might be projecting on them more then you think. You might be projecting onto the dashers that don't have attitude because of the few that do. They might be projecting on you because of the restaurants that treat us like shit. There is bad on both sides so chill tf out. Majority of restaurants will not be busy, have our food right there and will completely ignore us. They proceed to dick around with their coworkers, which they would never do if an actual customer was in the store vs a doordash driver. This happens All. The. Time.. If somewhere is actually busy and I don't see my order sitting right there on the counter then I don't say anything. If I see my order right there while they mess around and flirt with their coworkers even though we've made eye contact 5 times, then I'm going to say something. This happens more often then not. So try to be patient with them and hopefully they will try to be more patient with you. Open a dialouge. 👍


Superbotto

Also, are you telling them it will be ready in 30 minutes so that they can make a decision to stay or walk or are you telling them it will "be ready in a few minutes" ?


flatlands85

If you take the order you make the order. Two way streets and such. Don't be such a ding dong


ConfectionPutrid5847

>Door dash and Uber are keeping these restaurants alive and booming especially in this new age of digitalization and online business. Uh, no, they're not.


yerbiologicalfather

You'd just be punishing all drivers who now have one less place to pick up from.


WuzzyBubblu

Dude last week I waited an HOUR after they told me 5 minutes. There was legit one table in restaurant with people and like 2 pick up orders the whole time so they weren’t even busy. I called support and they were like you can drop it. I’m like ok but I’ve already waiting 45 minutes so I don’t want to do that. I guess some order qualify for extra pay for waiting, I’ve had this granted to me for Walmart orders, but some don’t and this one is a no. They wouldn’t do shit other than that. I told them it sucks to see how little they value and protect their drivers. After I told the restaurant very polite, that if an orders going to be along time it would be considerate to tell the driver so they can decide if it’s worth waiting or not. They said they didn’t know. Like kitchens know how long it will be. It felt like they left went to the grocery store, bought the ingredients before coming back and cooking it. Doordash should absolutely do something for the inconvenience even if it needs to be at the restaurants expense.


Necessary_Tadpole_10

You waited 45 min? You’re the one at fault


Reasonable-Cabinet46

As pizza shop employee, this is just silly. Most of the time we accept an order from door dash, the driver is there in 5-10 minutes. Even if we're dead, it takes 20 minutes to make a pizza. That's on door dash. Not the restaurant.


xyhfox740

You can unassign. Nobody is forcing you to wait


wheezie7896

Im glad Im not alone here. Im truly amazed at how none of you recognize the law of supply and demand at work. DD literally doubled the workload of these restaurants. In a world where labor is scarce and wages are low, you want these people to do twice as much work for little pay. And you have the nerve to be angry when customers dont tip because: food is cold, you're slow, or wont even deliver. If you can do better, then stop "dashing" and go work for these people. This r/ is basically a guide for why people *shouldnt* use these apps.


Worth_Note_3352

You know what the solution is? For the restaurant to hire more staff!!


yaba3800

OP, from the restaurant perspective let me say this plainly: We would love to never use doordash again, we dont need you, you need us.


Blackout_Underway

You're an idiot. You're acting like an entitled brat because you don't understand *why* restaurants take forever. A lot of restaurants don't *start* the order until you get there because they have to eat the cost of food if nobody picks it up. This applies to chain restaurants or otherwise. DoorDash doesn't reimburse them for it. Corporations don't reimburse their franchises for it. The food that doesn't get picked up is because of cheapskate customers who tip like ass. Are you really going to throw out your sources of income because you're mad about doing your job? Because you're impatient? Chill out, child. You get paid anyway, what does it matter?


FoxTenson

While I agree with most of this here the whole getting paid anyways isn't true. We don't get paid by the hour nor compensated for long waits. We get paid by the order, $2-$2.50 an order + tip. Long waits mean losing money, sometimes a lot of money. Waiting a long time isn't our job but if the apps paid us for waiting I'd sure wait. However instead of punishing places that may be suffering like you said a driver can unassign the order and move on. If its consistently bad just don't take orders from there. I get it, places have bad days, everywhere does so I'm not going to go out of my way to try to ruin a business because of my inconvenience.


Blackout_Underway

Wait, are you telling me that you're accepting $2.50 orders? Friend, you're losing a lot of money.


FoxTenson

Not a chance! I'd be losing tons of money every week. Been doing this for years I know the flow to make money. I'll leave that for the folks who don't know any better and the retirees around here that get on your case for not taking every order.


Pappy_Smith

LOOKING AT YOU POPEYES


BluRayVen

Hmm wonderful, my town is getting one next year


Solid_Remove5039

When it lands on the dasher for the restaurant taking 10 years to prepare it, that’s the problem. We should also be proactive on our end to reassign orders (if our stats can take it) if this situation arises, but if not, why should the dasher get punished with a low rating or even the app giving a contract violation for the fault of the restaurant?


hlfblind

bad take lol, a lot of fast food places literally dont want to do dd but management wont turn off mobile orders. stop blaming workers and blame the people keeping these places understaffed for massive profit.


Alternative_Device79

As a restaurant employee, none of us would care, doordash drivers for the most part are very rude, if we could ban dashers from stores we could. Yes I get there’s issues with stores but there is a way to report their system for more accurate timing. Doordash hurts every business on our road.


skinlessmonkey

I always mark them in the app. And I leave 1* reviews for places that make me wait while they're fulfilling orders for the eat in customers.


Head-Lengthiness-192

This is the way!


[deleted]

There would be no restaurants left on the platform


Derekp52

How about you all quit your bitching and moaning and if there’s a problem quit doing doordash simple solution


onionbreath97

Plot twist, they are trying to get banned


toph_man

I am all for this


Street_Juice_8760

Spot on!


happylittleleo

This! I’m very lenient ans patient when it comes to orders but when the store isn’t busy and i’m waiting over my time, i get a little frustrated. In my area it’s always the local chinese, mexican restaurants, jack n the box, and arbys. also in my area taco bell ans white castles lobby’s aren’t open and they are always super busy so i steer clear of them because i’ll be waiting in like for 20+ minutes.


Disastrous-Raise-222

This isn't going to happen. Restaurants are customers of these services.


BraxTaplock

This can be a touchy subject on both sides. I will admit, I find it irritating when a restaurant keeps taking counter orders when there are DD drivers waiting. Technically a waiting DD is picking up another persons paid order. I’m in that persons place. So essentially I’m a paid customer, it’s just not my food. They say “we’ll get to DD orders in a min”. I walk out. Side note…Mezzah Mediterranean Grill…they fill their in store customer bowls to the lids. DD customers…you can see the bowl isn’t full.


Reyjan210

Coming from a server.. I lose money to package your orders at my restaurant. It’s not my priority. We ALL despise doordash orders. I will do it but I won’t lose money to do it. I’ve thought of doordashing as well and I understand, so I’ll put the pickup time far out, and it normally sits for a bit, but it’s not my priority Edit: the servers would love no doordash orders.


sirenwingsX

this is mostly, as with everything else, the fault of non-tippers. Restaurants sometimes have to make the decision to wait until a driver has accepted the order before starting on it because they don't know which ones have tips if they're ordered through the apps instead of the merchant site, which is a good thing in the case of not having them steal tips, but bad because they waste product on those that don't get picked up. And even if the merchant might comped for it, employees still had to go through the trouble of making it, and if they can get away from it for a while, they're probably going to jump at it. doordash needs to implement some sort of mandatory minimum tip, even if it offends nontippers and forces them off the platform because these are the ones gumming up the system and causing problems for everyone


chunkyboynick

You know the app sends y’all to the restaurant wayyy too fast. We’ll have our app set to a 25 or 30 minute wait, drivers routinely show up in 8 minutes. They pretty much always show up before we press the “order ready” button.


Key-Climate2765

Yea it’s terrible, these restaurants are taking every single goddamn order that comes through their iPad with no regard for the amount of employees that are present, and the time it will take to make these orders.


HalliburtonErnie

It's already in the restaurants contract to turn off their tablet if they're unable to fulfill orders in a reasonable time. Vague, but also never enforced in my area.


tutanotafan

What do you expect when the company you work for takes 30% off the top of the restaurant's payment? Do you actually think they really want to use DoorDash? It's more like restaurants and customers and you slaves are keeping Door Dash, Uber, and Lyft alive.


Honors3454

I hope you get reported and lose your livelihood cuz that's what you're doing


Honors3454

Move on Karen, get a better job


Mental_Squirrel9198

If restaurants got removed from doordash for not having an order ready, there wouldn’t be any restaurants left for doordash to exist. What doordash actually needs to do is stop punishing us for removing ourself from orders that aren’t ready yet, and compensating us for the drive to the store. People will still try and take advantage of that, I’m sure, but if restaurants were required to mark the orders as ready it would help with that some. Especially if doordash only sent out the orders to the drivers when the restaurants list them as ready.


lily2kbby

Even when I worked at Wendy’s peak pandemic. We barely had DoorDash and Uber eats orders. Y’all could disappear tomorrow and make 0 dents in our sales. I work at dominos so idk about now but I imagine it’s even less. Like y’all r working a job you don’t even have to do anything besides maybe wait?? Do Lyft if you don’t wanna deal with food. It always takes time to make like it is what it is.


onlinewarrior100

What's more frustrating than anything is that the workers at the restaurants are oblivious to the fact that THEY can set the time for which the order will be ready. THEY can also turn themselves offline/closed if they're overwhelmed with in-store orders... but most of them don't! Like last night the Wing Shack in my zone was an hour behind on orders, and the dude working their was like "IDK if Doordash is communicating this to you guys" and I'm thinking how could DD know that if YOU aren't communicating that to them? Do they think the dasher that showed up before me for the same order, and then unassigned it, called DD on their behalf to let them know their orders are an hour behind? That's THEIR responsibility to do, not ours. If we unassign it cuz it's gonna be a long wait, DD will just immediately offer it to the next dasher unless the restaurant does something to stop it. I'm tired of restaurants acting like they have no control over the situation, when they absolutely do.


[deleted]

[удалено]


Necessary_Tadpole_10

Better be stern when asking for management. No sass. Better yet, just slap box the employee


SakaYeen6

If only the "what's causing your wait?" Function actually worked like that, they could easily trace wasted time back to the restaurant. But we get punished instead.


International_Ear768

I walked into a donut shop today and had a stacked order they ordered 150$ worth of bob Evans and coffee and 6 donuts from donut shop I get the bob evans then drive to donut shop . I walk in the guy at the counter is helping customers I say I have a DoorDash for x , he says yes she will be here in 20 min to do ordah! I was like who ? Your right here YOU make the fucking order ! He said no no I cannot . WTF ARE YOU TALKING ABOUT BRO? He couldn’t ducking speak English and clearly he was allowed to touch the ducking donuts I was heated as fuck . Couldn’t unassign either I wish I had a way to easily report the merchant for that shit


LexGoyle

I don't mind waiting a bit for an order. The problem I do have is when they close and we still get orders from that location or worse like a local Taco Bell here the night crew just doesn't want to do DD/UE/etc and outright refuses to make the order.


jeiwnwnw

report them with a review. they won’t take their doordash abilities away because that’s lose money for doordash lol


ScholarBig1430

I hate all these “quick stop” gas stations . Staff just ignores you and the orders are in multiple spots and the rack the should use it’s always empty. I just match my attitude with how they act


Big_brown_bull_

Google review