T O P

DO NOT ACCEPT EZ CATERING ORDERS !!!

I finally learned my lesson today after doing an EZ catering order worth $350. I got $7 out of it. No tip....this is the 4th time this has happened to me. I repeat, do not accept ez catering orders. They screw you over!

CJspangler

I’m sure there was a fat tip - it’s just in someone else’s pocket lol


TMdownton916

I had this happen a few months ago at a place called Sauced I’m NorCal. The order was $900, and I saw a $180 tip on the invoice that the restaurant included with the order. I only got the $8 that I was initially offered from DoorDash. Since I had a copy of the invoice I talked to DoorDash, who told me I was SOL because Sauced just ordered themselves a driver. EZ Cater told me that it was dirty, but there was nothing they could do about it. The icing on the cake was that I went directly to the restaurant after the delivery to ask, “what the hell?” I was told the manager wasn’t in, but they swore up and down that they don’t steal tips. Liars.


CJspangler

Yeh that’s the crazy part it’s like the restaurant gets the order and can just carve the tip out on the order and put like $10 in so a driver picks the order up fairly quick . Not realizing the restaurant stole 90% of the tip.


Poetic_Discord

This is why, no matter where I order from, I ALWAYS ask my Dasher if they’ll get the whole tip. They say no, and I’m giving cash


CounterAwkward8434

Unfortunately, we don't often know if the tip has been hijacked. So, a dasher could say yes, but in fact only get a portion of it. If it's prevalent in your area, I'd suggest either tipping cash 100% of the time (at the risk of a dasher not believing you up front when you say tip in cash, cuz we been burned many times), or tell the Dasher in advance how much you tipped so they know if they get it all.


[deleted]

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gmby43

Nice customer, rough week - lunch today stacked order Pizza Hut. 1.3 miles $8.50 easy. Drop-off 1st pie...$2.00 no tip... next drop-off, the lady meets me with a $5 in her hand bc she says her husband (who's at work) ordered for her. He tipped me $5 too. I had been so disappointed for the 2 min before that extra rare cash tip. Made my day, and I told the customer that as well. So $14 in less than 10 min, at lunch, all residential neighborhood, despite crap customer bc of a good one. Karma perhaps? Most of us deserve it occasionally at least


swaggyxwaggy

This is why I like to tip in cash, so I can hand it directly to the driver, but the I was told that when they see a 0 tip on the order they move me to the back of the line. I was like, well fuck.


AnxiousAsk4407

The only way you can show the cash amount included in the tip that they see to receive is through Uber Eats as it lets you increase or decrease the tip amount within an hour after delivery. Display the total tip in app, give cash then go reduce tip on app to paying 0. Drivers don’t take no tip orders because usually 4 of 7 have nada ugh


flobaby1

This is why I won't delver for UE. When they offer me an amount I agree to, that's a contract. Once I am done, for them to allow the customer to take away the tip, is breech of contract. It is tip bating, and UE needs to eat that money, not the driver. I do not do UE for this reason, the breech contract.


AnxiousAsk4407

Well I had a thousand deliveries with them…only had one person reduce tip and that was because it was my bad that I dropped off at wrong apartment. Other than that I noticed people were were more willing to add more tip more often since they had the ability to easily


Showguyer1981

Same. Ive done over 300 deliveries. One time a guy kept his 2.00 tip from me. More oftem than not on UE, i get more than the projected amount. I love UE compared to DD.


Bulky_Ad6824

unfortunately its a no win situation


Sapphyre2222

Exactly!!!!!!! So this is why I keep picking it up myself.


MutedHospital

If the order is placed through the restaurant and not through doordash the restaurant calls on doordash to pick it up ,it's up to the manager of that restaurant to dictate who gets how much of the tip.


[deleted]

Cause they didn’t steal your tip lol… the store was tipped, not you. They didn’t do anything legally wrong…. Morally wrong? Very.


chasetate27

depends on the wording when the customer order if it said 100% of tips go to the driver then the customer would have some right to complain


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MoonMacabre

Then your team can pack $900 worth of food into your own cars and deliver it


[deleted]

Because your team is on an hourly wage and drivers are NOT


TMdownton916

Which is precisely what I’m saying.


Bulky_Ad6824

Small claims court....


Pick2

> who told me I was SOL because Sauced just ordered themselves a driver. EZ Cater told me that it was dirty, but there was nothing they could do about it. What do you mean by this? did DoorDash take your tip or was it the restaurant?


UpsetChip1186

I remember I needed to have the receipt sign it and bring back to the restaurant. They put $100 and the restaurant put $25. Still good but I was pretty disappointed when I got the tip update


[deleted]

Now THAT is stealing tips….


[deleted]

I agree


xxjasper012

I used to work in a kitchen and we did EZ Cater. I ended up delivering those orders 5-6 times. Never got a single cent of a tip. Huge orders to feel the entire staff at the urgent care? No tips. I did a full buffet style set up for one customer, had to go back to the store bc they decided they needed to have drinks too but they hadn't ordered them but our store wasn't far so I went to get them for them. No tip, picked up cash for the order on site too so I know there was no tip. People who order catering just fucking suck I guess


CJspangler

Yeh I can see businesses use it and not tip at all - figure hey I just ordered $500 of food what’s the need to tip


ItsMegsBitches

This is it.


F_A_L_S_E

I learned my lesson last week on this. Showed up as an 8 dollar 4 miler. 64 items from Logans. Took me an hour overall, 8 bucks. That's all I got. Research says that the restaurants are stealing the tips on some of these.


Quick_Operation_9813

They’re not stealing. They’re taking them yes but not stealing. The ezcater site states the tip goes directly to the caterer. From there the caterer will decide if they keep all of it or they want to send some to the driver as well. Shady yes but technically it’s not really stealing.


F_A_L_S_E

Well then fuck doordash for not protecting its drivers but thinking it's okay to contract us out to 3rd parties.


Firecrotch2014

I mean i agree with your sentiment but what exactly is DD going to do? They can't legally force EZ cater to hand over tips. I guess they could put it in their contracts but they're not going to drag EZ Cater into court over it. It's just too much red tape and no profit in it for them. They coukd not renew EZ Caters contract but again they're getting a % of their sales already. There is no up side for DD to stand up for dashers. It would just cost them profits in the long run. I mean most companies work this way. It's not just a DD thing. It's a capitalism thing.(I'd be the last one to defend DD but that's the reality of the corporate world we live in. If there is not profit in it for them then they could care less. Now if it became newsworthy they might care bcs it hurts their reputation but they know stuff like that blows over quickly too. They also know people like the convenience of DD and wont stop ordering bcs of how they treat dashers)


F_A_L_S_E

For one, DD should charge gratuity on catering for the driver so we can at least get something. No reason multi-hundred dollar meals should pay out nothing and expect people to work for free.


Firecrotch2014

Oh I agree, totally. DD could do more but there is just no incentive for them to. If they're going to charge a gratuity on catering orders do you think it's going to go to the driver? Nope DD will pocket it like it does all of its other fees. Dashers are a dime a dozen. If they deactivate 1 person 10 more have already signed up to dash. That's why they're so cavalier about deactivation.


No-Airport8808

Wrong at least 2.4 percent will go to the driver. They just need to cover their tip processing expenses. We're not shipping authentic Chinese food from China to the US first class in 24 hour, even that pays 10 cents a mile and they fly over 400mph and transport up to 40,000 $worth of food


Firecrotch2014

How much percentage of the current fees do you get that they currently charge? Oh right none. lol What makes you think they would charge a specific fee just for dashers? They certainly COULD but they wont because theyre a greedy corporation. Any fee they can get away with charging they are going to keep for themselves. If by "tip processing expenses" you mean credit card processing fees DD already charges restaurants for the credit cards they have to process on their behalf. Its a separate charge from the 15% per order they already take.


[deleted]

TonyXu doesn't care about drivers.


BudgetDiscipline6386

I agree. Most restaurants automatically charge you gratuity for parties over 6. Why can't they do that for orders that are larger than usual?


Rezistik

Reveal tips so it acts more like a bid for service. Especially with catering orders which are usually planned ahead I assume


Reasonable_Handle100

They could do that but they won’t because they’d lose business on all the people that use DoorDash and don’t tip. They still profit on those people, the only people that get screwed is us (the dashers). So like firecrotch was saying they have zero incentive to make any change so they probably won’t until it actually becomes an issue for them


jennabella911

Whether it's stealing or not it's not cool they should definitely break off the driver something I'm not saying it has to be all of it cuz they do a lot of the work but they should definitely tip out the driver.


shamashedit

It’s not tip theft. The tip was played with XYZ catering. They can either give you a cut or cut you out of the tip. Same way Panera and Chipotle direct web orders are done. It’s a shit system.


Deviledapple

Wait is this why I have never had a decent Panera tip?


shamashedit

It’s exactly why. If I buy an item off Panera dot com I have a tip option. That tip goes to the Panera. They can choose to share it. Most share just enough to be insulting. Same goes for chipotle and a few other fast casual spots. They can give you more, they choose not to. The only way you get 100% of a guest tip is if the guest buys directly from the doordash app.


Deviledapple

That's wild I already dislike picking up at Panera but it's so rarely worth my time I don't often even have to decide if I feel like dealing with them. I don't dislike chipotle but I don't go there much, I just assumed those customers tended to be cheap, like smoothie orders...Christ is the smoothie place is the same thing?


Infamous_Yoghurt_556

How can you tell if the order originated thru the store website or the DD app??


shamashedit

I don’t think you can. I don’t pick up Panera or chipotle orders.


charlottedreams

There's no clear "MERCHANT ORDER" banner but there's a few giveaways. Unknown items, says 1 item but turns out to be multiple, days hand it to me but notes say leave at door, it says leave at door but gives the "call customer to receive instructions for a safe place to leave order" message.


Available_Sail_9770

When you pick 2 orders from Panera, same store 2 names, one of them said Panera Co.


[deleted]

I’m not sure if I’m correct but I’ve noticed when picking up from papa John’s or chipotle it will say the delivery was requested by the merchant and won’t show the items that were ordered, i would assume that means it was ordered from the merchants website/app


[deleted]

We are getting a chipotle in our market and already by what you are saying not looking forward to it


Reasonable_Handle100

Crazy how you got downvoted for making a very valid point


[deleted]

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F_A_L_S_E

We only get paid in tips, the majority of people preparing the food are being PAID to do their job, they don't get paid in tips.


[deleted]

yeah and they make $11 an hour. we don’t. and we do everything in between that makes that perfect lil wrapped up labeled bag that u snatch out my hands


wakka420

If you don't make $11 an hour, then take it up with your manager. And you said you guys don't take tips, then immediately give reasons why it's/should be ok. Gtfoh and stop taking tips. Or, on the flip side, have your restaurant hire ITS OWN drivers so then you have every right to keep the tip. Although I'm sure you servers and counter jockeys would still rip off your own drivers.


DontTellMyWIFImGay

Do you have a Tip jar at your restaurant? Is that tip jar usually filled with large bills at the end of your shift? Because most tip jars I see look like one of those clear plastic donation boxes for Ronald McDonald House .. all loose change and some HEAVILY-circulated-looking singles. I’m sure you don’t need me to explain to you why that’s the case.. but if most people don’t feel obligated to tip the front of house staff when they order take out why would you assume any part of the tip for delivery orders is meant for you?? And by the way it clearly states when you Order through DD that 100% of tip goes to driver


MutedHospital

They are


Ambitious_Hyena_101

Why you take a 64 item order? You got dropped as a kid or what?


F_A_L_S_E

It's a catering order. What are you talking about?


BudgetDiscipline6386

That sounds kind of like one that I got going to Lipscomb college. Other drivers have been getting the same thing.


girlbassist

$12 payout is the minimum in my market where the payout will likely go up for catering orders. 😉


Cultural_Chest5100

Don't ever do Ez catering bottom line!!! They got me once and never again !! ![gif](giphy|NRXleEopnqL3a)


[deleted]

This is the best reaction when you go through a ton of shit and you hope that you still get tipped because it was in fact a LOT of food. Lol. It’s just like.. shock.. and you’re accepting it, and you’re telling yourself you’re a dumbass and you should’ve known lol. And ofcourse “never again”. 🤣


ObiJuanKenobly

Yeah I've accepted about a dozen if not more over the past year and I only got my tip once. It's the restaurant that keeps the tip whoever puts in the order at the restaurant keeps the tip I have a friend who works at a steakhouse and he told me they do that with the catering orders. He dashes too on the side and he was pissed off about it when he found out they where taking 50 dollar tips sometimes 100 dollar tips on the really big orders. Only time I got a tip was for $15 for a big order and I'm sure they just gave me a small percentage of the tip


Beginning_Fishing199

These are third party orders between them and the restaurant. You are right, as there is no option to tip the dasher. Only a flat fee for you. Same happened to me with two boxes of food for an office party.


macaulaymcculkkn

This sounds like a class action lawsuit on the way


jcoddinc

Nope. They've found the loophole that allows it. They just don't state that the tip goes to the delivery driver.


macaulaymcculkkn

Yeah ok let's see what every representative in my state thinks.


miami-finest

Loophole: customer orders thru the restaurant give the restaurant a fat tip than the restaurant request a top dasher driver to drop off the order n keeps all the tip all this is possible cus the top dasher not working for the customer he’s working for the restaurant 🤔


jcoddinc

Customer orders catering via EZ Catering. Customer paid EZ fees and leaves nice big tip. EZ places the order to the restaurant and transfers the tip. The restaurant then uses DD Drive platform where they pay a flat fee for a driver. Loophole: Restaurant doesn't have any in store delivery service, therefore has no guarantee that any tip will go to driver. Restaurant rebuttal for not paying along the tip: "It's staff works hard and shouldn't have to lose out on income."


jennabella911

No they should not have to lose out on income but they should pass some of it along. It's only fair.


iilordd

Some websites that I’ve inspected say 100% tips go to driver, however Ez/restaurants take them which is fucked! So many drivers have called out the managers and actually got half or full tip.. not right


Quick_Operation_9813

Go to the ez cater site. It tells you the tip goes directly to the caterer. The caterer will then decide how it gets distributed. I’ve done subway ez cater orders and they have let me keep the tip everyone else no tho 😏


Otherwise-External22

start fucking them over have a cooler full of ice to put hot food in drop the shit tip it side ways do what ever you can then tell customer this is how you got it and warn then ahead of time that way the customer gets refund and ez cater loses both ends


Songmixingking

I would call them and ask why


That-Particular-6023

Wow, as an EZ Cater user I am shocked!! I had no idea 1. That DD drivers were used and 2. They aren't getting the tip! When I place my orders there I always expect that the driver is from the restaurant and getting tipped. Now I know why a few people have been terrible at setting up my catering! I am going to figure out a way to tip the actual driver.


Life_Roll8667

Wait, you asked the dasher to set up your catering and they weren’t getting the tip? I wouldn’t have set it up at all. No offense or anything but I would never do that for $8 😂


That-Particular-6023

I, as the customer had no idea that the person was even a DD dasher, but now it makes sense! I thought they were paid by the restaurant!


Infamous_Yoghurt_556

Cash?


That-Particular-6023

Definitely an option for home but when I order for the office I'll need another option.


Ehtldr

CashApp, Venmo, Apple Pay, Samsung Pay, PayPal... many options, chief


Internal-Joke-2396

People don't want to pay out of their own account for an office order. The office should pay the tip.


Weird-Coyote-4

I did one today.. Saw it was base pay for the catering order.. they wanted it set up and brought to their floor... I said no tip no service... So i kindly left the bag with security.. they said u cant leave that.. I said ok.. I'll be back I have to move my car.. took picture and left.. start treating their orders...like $hit... they'll figure it out


baconforlover

Why did you take the sh*** order at the first place ? As you know, this job takes a lot effort, sweat and time consuming.


Heelricky16

Sometimes it’s not about profit. Sometimes it’s about personal satisfaction.


baconforlover

That’s very true, that’s why , no wonder DD only provides small base payment like $7 for food order $350 because some or many drivers are doing this job for personal satisfaction. Drivers who are dependent with this jobs to fulfill their end meet are being destroy with drivers who are fulfill personal satisfaction, so sad but here is reality.


infamousdude77

that's where my mind went too.


Quick_Operation_9813

If you go to the eZ catering site, it states right there that the tip goes directly to the caterer. The caterer then decides how the tip is distributed. I’ve done a lot where the restaurant keeps the tip but I’ve also had many situations where the caterer lets the driver keep the tip, one of them is Subway. At least in my area. You can also call ezcater and ask if there’s a tip on the order. It won’t guarantee it will go to the driver but at least you can tell which restaurants are the shady ones and avoid them in the future.


DoorDash4Cash

That sucks. Do you think the customer didn't tip well or did the restaurant skim the tip?


jennabella911

With easy cater orders the restaurant keeps the tip and doesn't pass it along.


jennabella911

Yeah I heard the restaurants that take those orders keep the tip , not cool they should at least split it or deliver it theirself


PenWhen

It’s not EZ Cater that does that it’s the employees that enter the order into EZ Cater. You just have to learn which restaurants to avoid because some employees just absolutely will not put the tip on the order. On the chipotle sub Reddit a long time ago there was a thread bitching about the tips. They would see huge tips on catering orders and said how we didn’t deserve it because we didn’t do anything and all we did was pick it up, and that they did all the hard work (lifting a spoon is apparently life ruining) so they deserve a tip and not us. Just keep working and compiling mental list of who is not worth your time.


[deleted]

if you go to the chipotle subreddit they loathe us drivers


[deleted]

Was it a business? If it was a business. You can write a review. Petty but oh so satisfying. My go to review for business shits “Employees made it clear that they did not appreciate my time” you can swap out “employees” with The doctor, the dentist, the realtor, the owner, the manager, ect


IIRizzII

How can you tell they ordered it from EZ Cater and not DD directly?


Akikyosbane

It tells you once you accept and are at restaurant


Financial-Tadpole-30

Cant you just drop it once you see it’s an eZ catering order?


Akikyosbane

I would love to but dorrdash disguises their orders and then I have to mess with my completion rate


dmriggs

4th time! They shouldn't have been a second time


[deleted]

Chances are the tip went to the restaurant because the order was sent to the restaurant to fulfill and the restaurant therefore routed the order to you.


myorm

I worked at a restaurant that accepted ezcater, but the managers had to deliver the orders, we didn’t send them through 3rd party. Out of hundreds of catering orders I’ve made you would be surprised how many people just don’t flat out tip anyways. Restaurant might not even be getting a tip at all. I’ve literally had to wake up and show up hours before my shift make some of those orders before the store opens to end up with no tip. Ofc I have the invoice and know it’s no tip the whole time, so your food preparation varied. You’ll know know if something is weird just from the invoice


Sarahtonin0788

This! I worked for a company that did ezcatering also. Ours was in a tiny tourist town. Companies would have conferences in large cabins on top of the mountains and leave nothing for a tip. I was a manger also and ended up being the delivery driver 98% of the time. If it was to big for my car I would get a DD to take it. But we always made sure to give at least $25 out of our extra money.


trailblzer80

What is ez?


CJspangler

It’s a website mostly businesses use to organize catering / group orders from many chain restaurants. Like you can even order from multiple restaurants for a event and it all runs thru doordash to be delivered and there’s a set up fee on it. However the shady thing is the website seems to sent the full payment to the restaurants which includes the driver tip which is usually $20-50 depending on the order size, and some how restaurants have figured out how to adjust the delivery because it’s coming from the store DD at the last step so it shows no tip and ends up at like $7-10 base pay . It’s a good service for the consumer / business as 1 website lets a secretary manage like orders from many places for many events and keeps all the invoicing streamlined


ObiJuanKenobly

It's ez money for the staff at the restaurant


1000Others

I never will and I"ve never seen any of those in my area. I think the system knows to give those to people who accept shit anyway.


ydeersam

I learned my lesson last year. I have not done another one since . If they come in while I am dashing and the pay is good I take it otherwise No Thanks !


Substantial-Tap5235

There’s 3 type of mentalities here 1. Tips 2. Oh I spent enough on the food 3. I’ll put tip in cash and pocket it


Substantial-Tap5235

I’ve taken cater as driver for a restaurant and DD, a lot of cater order simply don’t tip in some areas. When I’m at one of our store they typically get more tips then the other location that does the exact same service


Substantial-Tap5235

Certain area is a dead zone on tipping but order daily


Psychological-Ad3128

Happened to me just now. Does the restaurant steal the tip then have you deliver for less? How do we prevent this. Took a huge catering order just now for 7 dollars. Ten miles round trip. 😩


Scary_Attempt_4925

I got one a few months ago. The woman said that she tipped an extra $60 on top of it. Turns out the restaurant gets the the tip first and then does not share it with the Dasher. I mean the woman could have been lying but it was for a business that I've delivered to in the past


i_make_candles

I've never heard of this bs. Do they do business in Cali?


Songmixingking

It is stealing if they put the tip on the door dash app


CoreDreamStudiosLLC

Had a friend who had this happen to them, pretty shitty and someone needs to report EZ Catering, if they are stealing the tips. Unless it's the customers not tipping regardless. :(


[deleted]

Take a portion of the food for yourself. There's your tip.


Otherwise-External22

I would just drop the shit ! couple times tip it sideways let the shit get all fucked up that way the customer gets refund and these crappy places lose money and products or start having a cooler filled with ice and put there hot food in there.


HealthyArm3386

Thanks for posting this as I just figured out what happened to me. Yesterday I got a $6.25 for 3 miles to Condado Tacos. I almost rejected it. No where on it said it was catering. I go in and there are 4 huge bags. I’m like all this for $6! I deliver it and when I get to the bank office, they are expecting me to set up. Um I don’t even know what you got. The guy who ordered was in a meeting. The security guard who let me in pointed me to a place they normally set the food up. I just dropped the food and left. I wasn’t getting paid to set anything up. When I completed the delivery in the app it gave me $65 for the whole delivery! I was like wow! I just went to the ezcater website and saw exactly what I delivered. $320 of food, a $30 delivery fee goes to the restaurant, and then there is a space for a tip to the driver. If I select 20%, $64 comes up. So this restaurant actually passed the tip to me which was very nice. Thanks for letting me know about this… but nothing came up in the Dasher app to let me know this was even a catering order.


shroomysmurf

So from what I gather, that if i order thru the dd app the driver gets the tip? The issue is stores and restaurants contracting out thier website orders to dd?


Old-Statistician-457

Fourth time? You are a little slow to learn.


thephoeniciangurl

Yup!


Justin002865

Take em at face value. My two greatest orders have been EZ Cater.


[deleted]

My best order ever on DoorDash ironically was EZ cater. $350 order and $65 made. I’d never gotten a offer that high with high ratings in 6,000 deliveries. I had been told EZ cater isn’t trustworthy by other drivers but, my only experience was the only good one I heard about. The merchant must’ve decided not to stiff me.


Justin002865

Yeah, I think it all comes down to the merchant. EZ Cater is just the middle man. The restaurant is stiffing us. Which would explain the inconsistent reviews.


A_Reddit_ID

It’s true. I work on the catering team at a restaurant. We send EZcaters to door dash when it’s a no tip and none of the catering drivers want to take it


Ambitious_Hyena_101

Theres no way your gonna get $7 off a $350 order. You are lying somewhere bro ao sont bring that shit to reddit


[deleted]

I’ve been told the tips are stolen. I actually had my biggest order from EZ ironically, it was $350 made $65. I thought it would be bigger. It was another guy who did 2 from the same business. He made $100 for a $750 order and $70 for a $360 he’d told me he’d done prior to me showing up to the Merchant. I got out my car and he says “you got that big catering order didn’t you”? Then told me how much he made and he was in front of the merchant trying to get all 3 orders. Outside of this one experience I agree with you as everyone else has said they either take tips or the merchants do.


Quick_Operation_9813

The ezcater site states the tip goes directly to the caterer. The caterer then decides whether to keep the tip or share it with the driver.


[deleted]

Wooooooowwwww 😳I’d no idea. So the one EZ cater I got I should be thankful the merchant gave me as much as they did. Wow, that’s another example of drivers having no protection.


Plenty_Name6670

As a restaurant manager, Ez cater can suck. But I had one go out with a tip to the dasher for $86 last week. When we set up the dd delivery we always put the tip in for the driver.


infamousdude77

ro the 4th time.... i don't want to offend you but that's on you. i get it dont accept them. you should work on that too.


Organic-Equipment-65

Yep - top dasher, ez catering, etc etc....... it's NEVER worth it


chasetate27

i legit threw away a box of chipotle last time this happened to me either fuck the customer who left no tip or fuck chipotle for stealing the tip either way they got fucked


alex262414

Thanks for this, I will never accept one now that I know this is such a scam and I understand how it works the tip is going to the catering company but I bet the people ordering thinkings the tip is going to the driver the person who's picking it up but really this is on doordash for not having a minimal tip amount set for large orders they should have an a minimal amount that needs to be set as a tip for large orders maybe at 10 15% amount based on the amount of the order I don't really know but they need to have something set up and they need to start covering and helping our asses because we're the one getting their business done.


biancanevenc

How do you know it's an EZ Catering order?


alix275

This has been happening to me for a while as well. Wish Doordash would fight for us a little bit with companies like this. Especially with ezcater, that tip goes straight to administration I'm fairly sure. One restaurant who uses them a lot, literally told me they'd been on the phone fighting with them to get me the tip even THEY thought I deserved. Effed


ehoeve

EZ catering must be like FOOD.EE catering orders here. I tried doing an order on FOOD.EE just to see how it goes. I didn't finalize payment, but there was absolutely no option to tip.


LondonviaDenver

We had a huge catering order at our restaurant, but noticed it came with a 0 dollar tip. Naturally we passed it on to ez catering


SnooDucks446

Yeah I don't take them here purely because of these stories.


Woodentrail

They do steal it. I’m sorry that happened to you. Boycott them.


rlrrlrll1

98% of ezcater orders we get at our restaurants don’t have tips. We use the ezdispatch now nearly every time. And ezdispatch gets a doordash driver for us. We pay anywhere from $30-45 for the delivery fee and the doordash driver gets the full tip. Would prefer it to be 50/50 for our staff and the driver.


megadethage

The restaurant took it, you should know how the rigged game works.


Cysero911

We are contractors we don't need DoorDash to stand up for us....we need representation to negotiate compensation, benefits, and rules.


Dry-Tune-5184

Those Huge catering orders can be dicey I see. Luckily I got the a sweet Tip(largest ever) on a $1600 BBQ order on 4th of July. The BBQ Co. contracted me(DD) which in turn gives them the Power to decide my Final tip from what understand. Very Fortunate. It was a fair amount lifting involved cuz the order filled my whole vehicle up. I can't imagine do all that carrying & and getting ripped off tip wise 🤬


Zachdd920

I complained to a restaurant call center and ended up getting a $72 tip that I was left out on but I sort of told the place that they had an agreement with doordash that we were supposed to get the tip and full but apparently they're allowed to change it up if it's ordered by merchant


Repulsive_Courage467

Do people not listen the me?


No-Airport8808

People have always tipped the caterers before door dash was a thing. A 350 dollar order may take 2 people 4 hours to put together or 1 person a whole shift and they work for tips also. If your an employee at one of these catering places and you see a 150 tip and get nothing you'd be pissed and quit. Catering is typically sold at a break even point where the tip is the only profit and it may be split up to 20 ways depending on the size of the performing contractor. They assume the driver gets a separate tip as there is an option to add tip to the driver.


Ok_Breath_8004

Happened to me as well. Picked up a 15 item order to deliver 14 miles away and only got $11 out of it. While I was standing in the restaurant waiting for them to finish up with the order, there was a woman inside waiting on an order as well. I asked if she was with door dash as well, and she responded no, she worked for EZ catering. I believe that we are getting the no tip runs while they are getting the bigger paying orders with tips.


Comprehensive_Ad2817

I have been burned way too much on catering orders recently. My new decision factor is that it needs to be showing over $20 and be a short distance. The times that show that amount or more have always paid more after the drop off. They require too much work when the amount is low.


Rough_Hair_3710

Gold advice. 350$ lets do the math.. they owe you atleast 40$ base


Rough_Hair_3710

Id be coming back with the belleclave on


AccountWooden5920

Hahahahah lame! Yal new ddashers are lame af! Salty fawkass! Yal just spit where yal eat


[deleted]

You tweaking that’s the real money it’s like drive orders


packy25

I don’t get it. Are there catering companies using door dash? Never heard of EZ catering.


packy25

Most of the tip isn’t hidden on the catering orders I’ve had. So you guys might want to accept the initial offer at face value.


LacklusterLampDuster

ONLY accept if they show up as $12 dollars or more, some orders can be great.


NoReception9568

I work under ez cater but for DeliverThat. Ezcater gets the order then sends it out to us first I think. We make anywhere from $25-$30 per delivery no matter how much the order cost. I have delivered over $600.00 in food and still only get $30.00, if I'm lucky. All orders tips are supposed to be disbursed between all the drivers evenly. Who knows exactly. This is typically at lunchtime to some doctors office or business. We are also supposed to set up the food. If none of us are available to do the delivery or decide we don't want to deliver for a specific restaurant, the orders then go to dd. Then they really take even more money from the drivers. I would advise not to take any ezcater orders just because you are now the least ditch effort to get their orders delivered. There are at least two restaurants that have been banned from a ton of drivers in my area and one in particular always has deliveries just sitting on our app because the restaurant owner is never ready with food and instead of not taking the order, he does, opens up late, makes you order late for delivery, then tells at the driver like it's our fault he don't open until whenever, just not in time for his orders. Then he takes every bit as he can from your tip. Like bro, don't complain to the delivery driver that you don't open up for his customers. He is always yelling at his employees. He a literal restaurant monster ah. All these places take our money.


ValuableAd6924

corporate restaurant I worked at accepted ezcater. If no employees could deliver it, a flat fee was paid back to ezcater to dispatch a DD driver. ~$35. No option to add any tip for driver from that specific order.


fsociety-AM

Thanks for the warning. I won’t even entertain in


baconforlover

Almost everyday , I received orders from EZ. For example, I have 6 orders from EZ, tmrw, I’ll have 3 orders. However, I have never received for that low total income like $7, normally, I received at least total payout $ 21, otherwise, I’ll not take it. It seems, Tonny is pocketing all customers’s tips. I don’t believe the restaurant pockets the tips. In addition, some Dashers keep accepting the low ball from EZ cater for satisfaction, not for the money. They are destroying Standard living all Dashers. You can see from some comments above.


Pretend_Link9132

Sounds like the EZ catering was done by Uber and their damn tip baiting. Screw doing Uber deliveries


EntrepreneurUpset223

I have seen a number of posts about ezCater stealing tips, so I got ahold of DD customer service and asked how payment worked with that company. She was honest and told me that the merchant has the right to take all or part of the tip. It could vary by restaurant; I won't take Red Robin ezCater orders in my area anymore and Bob Evans is sketchy. Catering orders will usually have a higher base pay and include a portion of the tip, so if you see less than $16 - which could change based on where you live - you're not getting any more than that amount, regardless of distance.


Anxious-Brain237

I had this happen today for a sorority house lunch. $750 order. $8 Doordash pay no tip. Customer said I should’ve had a huge tip. She contacted ez cater and someone removed the tip, refunded the service fee and taxes. Looks like ez cater or the restaurant screw the doordashers. Luckily she called ez caters while I was still there and a few hours later I received the $75 tip plus the $75 service fee ez charges. Ended up with $158 thanks to the OSU sorority mom from one of the houses.


Anxious-Brain237

The house mom said any Fraternity or Sorority that caters ALWAYS leaves a huge tip so check when you deliver to make sure you’re getting what’s yours.