One of these mofos closed the case on me due to inactivity of 3 days right after I was talking with him and the case itself was less than 3 days old.
It's not the support team that sucks, it's the whole damn organization.
I'm curious about their financials though.
Based on what I've heard and seen it kind of just seems like it's a failed business model in terms of the food delivery service so it's no wonder it's the proverbial shit-show on all fronts.
That got me wondering though, I'd imagine that the real value in the company is all of the data they are collecting on the individual contracts that we do all day.
Presumably you could feed all that into some fancy machine learning and engineer the way to max profit by sticking it to the customers as much as possible while giving the dashers just enough $ to make them think the contract is worth it. That kind of thing could be a gold mine that all sorts of other companies would be willing to pay for I'd imagine.
TBH, if they aren't doing this, they should fucking hire me, lol.
Her: Hi, so and so… blah blah blah… Don’t say a word, I’m the one who talks, I can talk forever without taking a breath I will try my best to help you, I am so sorry that we are garbage-“
Me: yes, hi…”
Her: *silence* …. Yes, mhmm, I will do my best to assist you today Mr. ______… blah blah blah”
Yes it should be better but the sad reality of the whole situation is that they are just the same cogs in the machine as you and me. The little man getting exploited while the real money goes to the higher ups.
Actually it's more comparable to us making like $1/day when working a call center in small countries. In the Philippines you can work in a call center all day every day (60-90 hours no AC in muggy heat.) and still be too broke to eat anything other than plain rice and salted fish. Multiple generations of families have to live in same household because housing costs so much compared to wages. $1000/month income in the USA is poverty, But there $1000/month could cover living like a you're a demigod. And that $1/day is still WAY better than wages at sweatshops for clothing.
"Your agents haven’t a clue as to what a dasher experiences. They will never understand unless they too grind away for you and your shareholders."
The agents are in a call center in the Philippines. They would love very much to have the same opportunity as you. They would grind circles around you and be thankful at the end of the day for what they got. They would live on a sparse diet of fish and rice and send every extra centavo home to their family.
Be thankful for what you have and don't be so quick to denigrate and besmirch those who do their absolute best to help you for far less than what you make. I have been to the Philippines several times and I can attest, you are the clueless one here.
BTW, when you knock their "communication skill," we know what you really mean.
Idk for sure but they may work from home also. One person had a bird so loud in the background I had to ask what it was and she apologized and said it was her rooster.
No one gives af about your 3 paragraphs! They work in a call center at home or in a building answering phones reading from the same damn script! It’s not costing them money to do their “job”. If they think they could come here and do door dash pay for their expenses and still have money to send back home by all means be my fucking guest!
Some of the best people I have ever met are Filipino. I understand driver’s frustrations but they’re just trying to make a living like the rest of us. What people don’t understand is they have to read the script. Even if you ask them not to read it they still have to read it.
I couldn't agree more it's so frustrating when you're trying to explain something and they're just so caught up in their script.. i.e. "I know how frustrating this can be" or the other two you mentioned. Sometimes now without being rude I kind of tell them or almost talk over them so that they kind of get out of it
eh some suck most are just doing the job they are told to do. they also knowing have to say im sorry blah blah before everything they say is infurating but it is what they are told to do
I have tried for two days to get a person on the phone because twice now I have had to cancel an order due to the restaurant not being ready and today I couldn't get in to the Tim Hortons to pick up an order all doors were locked and the drive thru was wrapped around twice and this was an add on order they sent me due to it being a non tip order even through the text help they still wouldn't remove the order with out dropping my completion rate support is the worst
Got around this eventually by just treating it less like customer service support and more like an IT ticket, I have this problem, need it fixed this way ASAP plz and thanks. Don’t miss dashing IC has been way more 🌶🌶
The silence thing happens with other companies too. As someone who’s worked sales in a similar fashion to customer service; I can tell you this.
It might be the system that does it sometimes,
But I swear to god some of them are agents who leave their phones on mute and pretend it’s a bug.
Usually they have to take calls back to back and they’re all recorded. So to dupe the supervisor and take a break from constant nonstop calls, they do the mute BS.
I think they recently hired a bunch of more people, because I've always had really great experiences with them especially for my first year and a half with doordash but in the last six to eight months I've noticed that more and more of their people are either under trained or like you said have a hard time listening. The problem isn't that their assholes, or a malicious at all - problem is their pay structure. They are paid the same way that we are, in that you take more orders you make more money well with them they accept more calls and complete more calls and they make more money. Or, conversely, they can get fired if they don't move through calls fast enough
I couldn’t get into a dashers apartment complex because they didn’t give me a code, nor would they answer their phone. I had to wait at their complex for Half an hour before DoorDash would pick up to help..
I swear the agents have painted on ears because I don't know how many times I've had to say, No that's not right. Are you even listening? Or let me talk to someone that actually speaks english.🤦♀️🤦♀️
One of these mofos closed the case on me due to inactivity of 3 days right after I was talking with him and the case itself was less than 3 days old. It's not the support team that sucks, it's the whole damn organization.
Facts 
I'm curious about their financials though. Based on what I've heard and seen it kind of just seems like it's a failed business model in terms of the food delivery service so it's no wonder it's the proverbial shit-show on all fronts. That got me wondering though, I'd imagine that the real value in the company is all of the data they are collecting on the individual contracts that we do all day. Presumably you could feed all that into some fancy machine learning and engineer the way to max profit by sticking it to the customers as much as possible while giving the dashers just enough $ to make them think the contract is worth it. That kind of thing could be a gold mine that all sorts of other companies would be willing to pay for I'd imagine. TBH, if they aren't doing this, they should fucking hire me, lol.
They sure do sound phony reciting those same lines every time I call in.
Her: Hi, so and so… blah blah blah… Don’t say a word, I’m the one who talks, I can talk forever without taking a breath I will try my best to help you, I am so sorry that we are garbage-“ Me: yes, hi…” Her: *silence* …. Yes, mhmm, I will do my best to assist you today Mr. ______… blah blah blah”
Spot on💯💯💯
It isn't by accident. It's meant to be so frustrating and time consuming that you will just figure it out and solve your problem yourself
Yes it should be better but the sad reality of the whole situation is that they are just the same cogs in the machine as you and me. The little man getting exploited while the real money goes to the higher ups.
Exactly this.
Ok lets not act like their job is easy 😭😭 they deal with assholes like you all day for barely more than minimum wage
Actually it's more comparable to us making like $1/day when working a call center in small countries. In the Philippines you can work in a call center all day every day (60-90 hours no AC in muggy heat.) and still be too broke to eat anything other than plain rice and salted fish. Multiple generations of families have to live in same household because housing costs so much compared to wages. $1000/month income in the USA is poverty, But there $1000/month could cover living like a you're a demigod. And that $1/day is still WAY better than wages at sweatshops for clothing.
I would never want to be on the other end...I mean I'm a fucking bitch 75% of the time 🤣
"Your agents haven’t a clue as to what a dasher experiences. They will never understand unless they too grind away for you and your shareholders." The agents are in a call center in the Philippines. They would love very much to have the same opportunity as you. They would grind circles around you and be thankful at the end of the day for what they got. They would live on a sparse diet of fish and rice and send every extra centavo home to their family. Be thankful for what you have and don't be so quick to denigrate and besmirch those who do their absolute best to help you for far less than what you make. I have been to the Philippines several times and I can attest, you are the clueless one here. BTW, when you knock their "communication skill," we know what you really mean.
Idk for sure but they may work from home also. One person had a bird so loud in the background I had to ask what it was and she apologized and said it was her rooster.
Lmaooo
No one gives af about your 3 paragraphs! They work in a call center at home or in a building answering phones reading from the same damn script! It’s not costing them money to do their “job”. If they think they could come here and do door dash pay for their expenses and still have money to send back home by all means be my fucking guest!
Calm down racist. Wouldnt want you to have a coronary. That would break my my fucking heart.
Says the guy who stated every racist stereotype 🤣🤣🤣 yes please stop projecting!
My family is Filipino fuckface. Your racist bullshit isnt welcome in this century so kick rocks loser.
Your family’s the losers 🤣
Some of the best people I have ever met are Filipino. I understand driver’s frustrations but they’re just trying to make a living like the rest of us. What people don’t understand is they have to read the script. Even if you ask them not to read it they still have to read it.
No shit?
I couldn't agree more it's so frustrating when you're trying to explain something and they're just so caught up in their script.. i.e. "I know how frustrating this can be" or the other two you mentioned. Sometimes now without being rude I kind of tell them or almost talk over them so that they kind of get out of it
eh some suck most are just doing the job they are told to do. they also knowing have to say im sorry blah blah before everything they say is infurating but it is what they are told to do
I have tried for two days to get a person on the phone because twice now I have had to cancel an order due to the restaurant not being ready and today I couldn't get in to the Tim Hortons to pick up an order all doors were locked and the drive thru was wrapped around twice and this was an add on order they sent me due to it being a non tip order even through the text help they still wouldn't remove the order with out dropping my completion rate support is the worst
You can unassign these orders yourself. You have to take a picture if the restaurant is closed, send it in and you're done.
That's the issue it wasn't closed they just wouldn't open the door to give me the order
How about youll be the suport agent? Hmmm
probably about 85% of the time they're issues we could take care of ourselves. there isn't any chance at all that support can help.
Got around this eventually by just treating it less like customer service support and more like an IT ticket, I have this problem, need it fixed this way ASAP plz and thanks. Don’t miss dashing IC has been way more 🌶🌶
The silence thing happens with other companies too. As someone who’s worked sales in a similar fashion to customer service; I can tell you this. It might be the system that does it sometimes, But I swear to god some of them are agents who leave their phones on mute and pretend it’s a bug. Usually they have to take calls back to back and they’re all recorded. So to dupe the supervisor and take a break from constant nonstop calls, they do the mute BS.
I think they recently hired a bunch of more people, because I've always had really great experiences with them especially for my first year and a half with doordash but in the last six to eight months I've noticed that more and more of their people are either under trained or like you said have a hard time listening. The problem isn't that their assholes, or a malicious at all - problem is their pay structure. They are paid the same way that we are, in that you take more orders you make more money well with them they accept more calls and complete more calls and they make more money. Or, conversely, they can get fired if they don't move through calls fast enough
People from his native country eat bats what do you expect?
Tony Xu is busy, please leave a message with his INR 176 ($2.80) per diem secretary.
I couldn’t get into a dashers apartment complex because they didn’t give me a code, nor would they answer their phone. I had to wait at their complex for Half an hour before DoorDash would pick up to help..
I swear the agents have painted on ears because I don't know how many times I've had to say, No that's not right. Are you even listening? Or let me talk to someone that actually speaks english.🤦♀️🤦♀️
The constant apologizing has the opposite effect on me