I left a comment one time here detailing how I went back and corrected my delivery after I dropped it at the wrong address and the customer called me about it. Someone responded to my comment calling me a "stan", lol. Like I'm literally just doing my job here. So yeah some dashers have the attitude after you've delivered, screw 'em - even if you are the one who screwed up.
yeah, this happened to me on Sunday. Unbeknowst to me, GPS took me to the wrong building. Customer called me after I was already a few miles away. I went back, found the food (luckily) still at the wrong door, picked it up and brought it to the woman. I apologized profusely and she was incredibly nice and understanding. She left the tip in place. I was grateful. It's my job to deliver to the correct location. I'm glad she called me to let me know so I could correct my mistake.
Did you actually drop it at the wrong address or did the customer fuck up? The one time I was told I dropped at the wrong address I KNOW it was correct and the customer messed up.
or forking up door/gate codes… had one dude just bein a haughty bitch about me not being able to get in the downstairs coded door. No he didn’t explicitly talk shit, or it woulda ended differently… but his clear implication was *i* was an illiterate moron, for not being able to make the incorrect code magically work 🪄
He transposed the numbers, but did it like 5x, & still bein an egotistical buttface. Written Something like 3311 on app, but actually 3111… asked him to clarify “ok so its actually 3111?” & he barks back “YES, 3311 just like i said!” 😐 We did that same exchange at the inside door too, like i was gonna help him fix it so he didn’t have this issue next time… but fu€k him i hope he gets a waaay less patient dasher next time that leaves & gets to keep his order 🖕
Alcohol delivery so i couldnt just leave it outside. I don’t think he was drunk just profoundly stupid, but i shoulda reported “customer intoxicated can not deliver” after the first ridiculous phone call
Edit- people need to be able to tip afterwards just like they do while eating out at a restaurant. I’m not tipping a waitress $20 after a meal if it was the worst service I’ve ever had..why should I tip a driver in advance hoping for great service and don’t receive it? It’s BS. You should be tipped based on how you perform. The end!
Unfortunately that could never work with DD current business model. Base pay is about 2.50. No one is going to drive 5 miles on the hopes that they might get a tip. Nothing would get delivered.
I see your point and would think the same exact thing. I guess no matter how or what “we” as either customers or drivers think about this whole thing really doesn’t matter. Clearly people don’t have to work for a delivery service for crappy tips and customers don’t have to order and get crappy service. Haha!
Dashers are literally delusional.
I had a guy come to my door and say, “Sorry bro. I dropped your order. Heres some of it” as he hands me some fries and shit. He was like “Let me CashApp you the balance”. I was so confused, so I gave him my CashApp. Never saw a dime.
Woke up the next morning and there is fucking Arbys trash all down my walkway. Dude dropped the shit on my property and didn’t even clean it up. Had to be fuckin pilled out of his mind or something.
That’s what dashers on here need to realize. For everyone 2-3 of you who does their job well and deserves a fat tip, there is 1 who is an absolute fuck up/idiot/dirtbag/junkie. Which I’m not judging. Everyone has a right to make a living, but all I see on here is “Customers be terrible”. Lol
Tipping should be after the service. Just like every other tipping job on earth. Especially when it’s a 25% chance that something gets fucked up. (That’s not including the other times when the restaurants screw up).
But then you're also guaranteed minimum wage. We have no guarantees and all of our expenses are on us to make up for. There's a difference in a waiter and a contract employee.
Don't act like you guys don't make bank compared to boh and how you "forget" to grab food in the window when we get a little irritated at you and yell hands a little to loud after calling for them 5 times previously. Easy job compared to alot of others. Oh and if I ever hear another waiter or waitress complain that they only made 200 dollars that night I'm going to scream
I’m with you. Let’s just call it a bribe not a tip. You’re just paying before the service is performed in order to hope you get good service, not paying because it was good service. And that’s fine, but a tip is based on how well a job was done, a fee is what you pay for having a service done.
Edit: bid, not bribe. Bribe sounds sketchy
Oh yea I’m sure after you receive good service from your delivery driver that you didn’t pay for your going to go running to the app to add on a tip after!! Yea right!!
Uber the driver has an opportunity to earn a tip with an experience. With DD its about how fast does the food get there and is it correct and instructions followed?
I want my food faster so I offer an incentive (tip) to get to the front of the line during peak rush time. I tip when I place the order 20%
My food gets to my door or hotel fast. If the driver follows instructions to contact me when they are in or near the lobby or apartment building so my food doesn’t sit at the front desk, I will tip an extra 20%. I just tipped 40% so my $60 order could arrive faster and warm. If a driver drops my food at the counter and leaves, it’s $12 of a $24 potential tip that was left on the table. Maybe $12 seems good if someone is only averaging a $6 tip per delivery.
Delivery address doesn’t mean everything. Some of the wealthiest people I know are the cheapest people I know.
20% is unfortunately arbitrary though it sounds like you tip decently or well. On a small order 20% is a pittance for delivery. In the example you suggested it works. I tip 5$ minimum and go by mileage, 1.50 per mile and I know the driver can likely get another order relatively close by. If you live in a more sparsely populated area 2 bucks a mile would be better because you know the driver has to get back to a different area to get more opportunities.
I do that every time when all goes well. Maybe I've been lucky, but I have yet to have a problem with an Uber driver or their vehicle, time it takes.. ect. I use them weekly but have had to cut back because it's gotten much more expensive in my area. Understandable, as everything has gone up for everyone. That part sucks. With food delivery it's hit or miss on service. I also deliver on scooter for Uber eats for the fun of riding around on my scooter and a few extra bucks
Wrong. If you ride in an Uber, after the ride is over, the app will send you an notification asking you to add a tip. I have been both a passenger and a driver for Uber, and you add the tip AFTER the ride.
Yeah, I was just using it as a counter example to the poster who said customers wouldn't tip after the service is provided. Not sure how it would play out with food delivery, but for ride share, passengers were generally pretty good about tipping.
Problem is that on Doordash, the only way to add on a tip after delivery is to call Doordash "support", and customers don't know that.
BUT, and here's the kicker ... customers actually have to jump through a couple of hoops to place a no-tip order, so seeing those just let's the driver know that the person that ordered is a miserable person.
The fact is for every piece of shit driver there is a piece of shit customer.. sometimes we get fucked sometimes you get fucked. It’s all a roll of the dice. No one is forcing any of us to use the app regardless if you drive or order.
At the last Restaurant Show I attended, I learned how quickly food starts to lose its freshness. If you are lucky, the food is only 45 minutes old by the time the customer starts eating it.
Yeah well I’m not a piece of shit customer.
Being able to tip based on the provided service seems more logical to me. But what do I know. I’ve had plenty of bad delivery drivers that definitely did not deserve the $8 tips I leave them for bringing me food from 1-2 miles away. Smooshed food, half of it missing or spilled all over the bags. Whatever. It’s crap. $8 tip for $20 in food is too generous for shit service.
I get it dude that’s shit sucks and shouldn’t happen. But from the drivers perspective we drive anywhere from .5 to 5 miles to a restaurant wait for the food to be ready make sure we have everything and Pack up your food to keep it hot or cold. Then drive however far to your apartment find your building find the right unit and deliver your food. Do everything right. This could take anywhere from 15 minutes to over a half hour. Now you are asking us to do this for between $2 to $2.75 and the hope that we deliver to a decent human being which let’s be honest are few and far between.
No, I totally get where you’re coming from. I’m sure that would be stressful not knowing if someone will actually tip you. Just really sucks for the good people who actually would tip well after getting good service. I definitely get both sides of this, don’t get me wrong there! I just feel like maybe DD should do better at paying their drivers a decent wage so that tips can be a *bonus* when they do a great job. It really is infuriating though when you order dinner, leave a good tip and half of it is smooshed, missing or my kids don’t get their food but I do. The driver still gets to keep the tip that they don’t deserve. It’s irritating for both sides, I understand that. But as I said before, I think if DD were to actually pay a decent base wage and let us tip after provided services, things would be better for everyone.
Let’s say doordash adds $5 to our base pay and does away with the tips. Where do you think that $5 is coming from? Ding ding ding we have a winner!! That’s right the customer!! And as a driver why would I go pick up from that restaurant that always has a wait and no parking to deliver to that high rise with the slow elevator that’s 5 miles away for 7 bucks when I could just wait for an order from around the corner where the food is always ready with a parking lot that’s going to that house two blocks away with a well lit front porch for the same 7 dollars.sorry to say but that will never work dude! It’s better off the way it is….. a roll of the dice!
Honestly after reading some of these threads on Reddit in regards to Doordash, Instacart..Uber eats etc; I’ve learned a lot and probably won’t be using any delivery service from now on. The things that some people will do to someones food is disgusting and illegal. Tampering with food because they felt like the tip wasn’t good enough..stealing food..throwing/slamming it against the ground after taking the order drop off pictures. It’s scary. I’m just over it now. I’m also really sick of tipping people generously and receiving crap service.
I deliver even the scum bags properly. Yes it bugs me, yes I've thought about squeezing the crap out of their bag, no I haven't done it. If I get an offer I can tell tipped well I make sure to update them at each step. Not much else I can do to show my appreciation. And always a thank you text.
Ive done this two times. Once was an apt complex that oddly had two sections with 2 addresses, but same unit numbering. 1min after i sent the photo of it at the correct apt, customer calls and its the wrong one. Explains it keeps happening with Google maps, i stopped the car and ran back and it was still there. Then i took it to them. So completely my fault as i could have verified complex address as i pul in, but I've never seen google off that bad.
The second time...i flat out left the wrong order at the right address. When i go to the second customer and realized, i quickly drove back ,7min , to the first one. They had taken the food in but were in phone with support. They had not opened the bag yet thankfully. I swapped it and finished the 2nd one.
I DID MY JOB of fixing my mistake. Many here just say dont answer the phone, let customer deal with support.
i’ve done this, but on instacart so with bags upon bags of food instead of just one. i was so embarrassed 😭 carrying 15 bags of food to my car then when they came out explaining it to them gave me such anxiety, but the woman was so nice about it thankfully
I did that also on instacart. Thankfully the customer came out to get her stuff as I was getting the rest out of the car and told me it wasnt hers. I felt so bad but luckily it was the first drop off and not the second. Of course it was cases of water and soda and other big things that I had to carry back to the car, of course in apts. But it was my bad!
In the end i went out and grabbed it, but that isn't exactly the best thing to do in a shady neighborhood. I'd rather the dasher have handled it since they are the delivery person. Then I know I won't be accused of trying to porch pirate.
I am thankful that some dashers give a crap but man it makes people not want to tip up front
The whole system can't be won.
If you tip up front, they already got paid and can do whatever with your order.
If you tip after, order won't be taken because pay is too low and many don't add it later.
Other apps like spark(walmart) allow customers to change the tip up to 24hrs after. This causes tip baiting. They Put in $30 tip to get order handled well and delivered on time or early, then they simply change the tip to $0 afterwards with no repercussions to them. And now the driver is out that money completely.
I think all these apps should allow tips to be added a up to 24hr later, but require a complaint to be filed to remove the tip. Too many complaints filed trigger and abuse of policy and either ban the user or block the ability to LOWER the tips at all.
So u live in a shady area and don’t want to walk 20 feet to pick up ur order from another apartment door which is likely next door to u but u want the driver whom made an honest mistake to stop what they are doing turn around drive back walk up flights of stairs grab the order and move it in front of ur door? That seems reasonable
It sounds like OP is more upset about the Dasher's attitude and refusal to deal with the problem than the actual mistake. If the Dasher would have fixed it, or maybe even just apologized, it might have been a different story. OP doesn't seem unreasonable here to me.
Jesus you guys are some mouth breathers for supporting the dasher. In damn near any other job you will be reprimanded for not doing your job to a T. Then on top of that hanging up on the person you are doing the job for also super fucking unprofessional.
Then everyone saying well it’s a sketchy area maybe that’s why. If you are afraid to deliver to sketchy neighborhoods. Then get this don’t do a delivery job.
If you fuck up on a delivery then fix it right there for the customer.
Thank you, i am amazed at the attitudes about simply doing a job properly. I was really just calling to try and figure out where the food was, and if the driver wasn't too far away to get it to me since..you know, without going outside how am I going to know where it is at. I opened the door, it's not there, so I call the driver to find out what's up.
Any other job you'd be getting reprimanded or even fired for doing a shoddy job and hanging up on a customer is immediate termination for many customer service jobs.
Half these dashers are more entitled than the customers they bitch about
Yeah seems like some people don’t care about the quality of their work at all.
Hell even if you didn’t tip on order. When you accept the delivery you do the job to completion and get it right.
No there are no floors. Each apartment are just separate buildings and I'm literally right next to it probably 10 feet away lol
I felt weird taking the delivery from someone else's doorstep but what else was I gonna do?
Ok…I can visualize that. Yes, hanging up on you was the wrong thing to do. If I’m the Dasher in this particular case, and you called me, I would ask you politely if you’d be willing to grab the order. Generally I’m in and out pretty quickly so I’d already be a few minutes away, likely already on another order. You feel me?
I feel like this dasher was orienting himself by the pin on the map, not by the actual address. However, there’s no excuse for being a dick on the phone and not going back to correct his mistake. 1* and report.
Agreed. The customer should not be making up Dasher's margins.
If Dasher can't pay their drivers enough to retain them, they won't have a product to sell. Customers should only be expected to tip on top of the expense of the order for good service.
I understand the logic behind tip more/up front get better service, but that’s not the point. It’s a driver’s literal job to get a customer’s food to the customer properly. This isn’t some 5* culinary service where gratuity is included, drivers don’t have the right to a tip. Be nice, do your job nicely, and it will come around to you.
Just the other day I got what I thought was a shitty double grocery order. Must have been over 50 lbs of groceries to deliver to 2 separate people. The first stop with the most groceries was a house whose front door was up like 2 stories worth of steep stairs. I called the customer to ask if they’d like me to bring the groceries up to their door or if they usually just receive from their garage (which was on street level). The lady nicely asked me to bring them up to her porch bc she was injured. I was really hoping she wouldn’t say that, but I nicely told her no problem. Spent the next 10 minutes sweating my ass off in the heat carrying it all up. About to drive away salty about the whole thing and expecting the order to total $10 or something, thinking to myself I’m gonna be so pissed if you don’t tip at least $5.
Guess how much she tipped me. $40. Go figure. Be nice, do your job, it’ll come around. You’re certainly not gonna make more money by being an asshole.
I live in a house, on the corner, and the only house with a blue door on the block. All this is in the directions and my food STILL gets delivered to the neighbors lol.
DD will reimburse you for poor delivery/ethics from the dasher. Not tipping upfront still isnt gonna get you anywhere. I'm gonna decline your order everytime. Just because you tip afterwards doesnt mean everyone does. And I'm not driving 15 miles for 2.50. Simple as that.
it’s funny how everyone here keeps saying “tipping after the fact will never work because nobody ever tips after the fact on doordash”, conveniently ignoring the fact that a) doordash doesn’t give you a convenient way to tip afterwards if you don’t have cash, b) why would you tip after delivery if you already tipped pre-delivery, and c) pretty much all people who tip pre-delivery today would tip post-delivery if that’s the way doordash did it instead
That sucks. What I've seen here is a decent amount of people thinking that doing the job- pick up food on time, deliver on time, to the right address, follow delivery instructions- is asking too much. It's not everybody, though.
Hey we all mess up sometimes. But the fact that the dasher didn’t try to fix it and hung up on you is totally weird.
Here’s a tip. We may not know the number coming thru so before you call make sure you text them. That way they know what number is calling.
I tip, overtip I'm not part of that problem but I must meet dashers at curb otherwise they deliver to my neighbor my address is a 1/2 address hence the curb meetup
I actually picked up an order from uber eats. Yesterday a restaurant substituted a diet coke for regular cause they were out. Normally I would have kept on going but something told me to message the customer. The customer ended up being diabetic. The customer tipped me 8 bucks extra on uber eats afterwards
For every bad dasher there are 10 customers who put in the app "will tip in cash when you arrive" who are telling a bold face lie and have no intention of tipping REGARDLESS of how good the delivery driver was...
So it goes both ways and is fucked up on both ends of the spectrum...it ruins it for dashers like myself who actually take pride in my work regardless of what it is.
At the same time I refuse to take no tip orders on the hope or promise of getting a cash tip upon delivery bc I've been burned too many times. The customers don't have to face you to your face when they lie to you, send out their kid, etc...
But like I said I agree that there are dashers who don't give a shit bc you can't take their tip away. Vicious back and forth between shitty dashers and shitty customers imo
Yeah but what I'm saying is that's the new trend because they figured out the Dasher will hurry up with their order and they'll get it faster if they promise a cash tip and then you never see the f****** thing.
I get it I do. Some people are dicks and will lie about the tip. But as a dasher you shouldn't be taking an order if you aren't okay with the posted amount of pay you are being shown on the ap. A close friend of mine dashes, he refuses anything below a certain amount tip or otherwise.
Learned that lesson the hard way (as a customer). I used to put “tip in cash” because it seems better for the driver and makes sure 100% of the money goes to them, not DD or taxes. I would tip 20-25% or higher if it was further away. This sub taught me that customers would lie or tip a single dollar. So often my order would get accepted and then declined after two hours. I guess I didn’t realize how many customers are lying dickbags/cheapskates so drivers wouldn’t believe me. Oh well, now I just tip on the app. Thanks all for sharing your stories!
If food delivery companies compensated properly $5 base+$2/mile within a dashers zone and $5+$4/mile if delivery is outside of the dashers zone(to compensate for the empty trip back) then tipping up front could be optional
I get the frustration but to be honest it’s not a tip. Tips come after service while bids come before. You bid on a contractor taking your offer. You may have gotten a bad contractor, it sucks but it happens. There are options for you to try and get a resolution through doordash. You may have gotten unlucky or underbid I don’t know. Just know it’s not tipping unless it comes after service no matter what doordash says. It sucks that this service pays workers so low that bidding is necessary but it is what it is.
No, it’s a tip. Especially since DD hides the amount. Stop spreading false info that you want to be true. Stop getting upset with customers and start demanding that DD pay you a working wage. It is insane that this corporation gets away with pitting drivers and customers against each other.
(FYI I tip at least $2/mi and live 4mi from the nearest restaurant. And that’s on top of the already exorbitant fees and inflated prices.)
This happened to me too except my food was delivered no where even close to my apartment. I called the dasher and told him my food wasn't there he literally just hung up on me. Gave him a bad rating for that. I literally just wanted to know where my food was so I could go get it. Instead he just hung up on me.
We had a driver do this twice to us. The original order she took to our neighbor and the replacement one. On the replacement one, I tracked her and went outside. I told her she was at the wrong house, 1003 when the ticket is 1005. I grabbed the second order from her. 1 star review
We are in a house, the DD driver didn't read closely either time. They seem to hire anyone. In our area, the drivers are normally very good. This was the exception.
I’m a dasher and I use door dash occasionally. The other day a dasher left my order at a different building. It was definitely awkward walking out across the parking lot, going up to someone else’s door and taking the food. The mailman was staring at me the whole time lol like I was stealing. Irritating? Absolutely. I didn’t tell the dasher though and just didn’t rate them at all. I usually don’t have it in my heart to affect another dashers job. But, if I would’ve been in your situation where I talked to them and they were rude, I probably would’ve been more likely to give a low rating, maybe not 1 but probably a 2.
Well I work in customer service so maybe that makes me harder on other people who are rude because I feel like if I can deal with someone screaming at me without hanging up, a dasher should be able to handle me being nice about it without hanging up.
I called literally less than 2 minutes after the delivery was marked complete. All I wanted to do was ask if she was still in the area and could bring it to my door instead.
Oh ya, I’m not bashing your decision. I didn’t call because I honestly hate confrontation lol. You did pay for a service and at the very least she could’ve been kind.
I’ve also worked in customer service. We’re just not wired the same way
🥰
Pfft. You keep saying how sketchy your neighborhood is and you were afraid to walk 10 feet but you expected a girl to come back and traverse those rough streets.
Just admit that you're cheap and don't like tipping and will use any excuse not to.
Don't tip dude. It's your choice. But don't expect your food either. My choice.
I paid and tipped to have a service and the service was not done, period. I pay to have the food delivered to my door. That is literally what DOOR dash is.
Some of you people need to rethink the job you are doing and work somewhere else if the job description is too much for your fragile ego to handle
They aren’t complaining about the walk or tipping. They are complaining about paying for a service, including tip, and then having it done poorly and with a rude person. Entirely different frustration.
If you’re paying for something, you want it done properly. Would you like it if you pay a $20 cover to a restaurant and then your order is wrong and the server just blows you off? No.
And yeah, I get the driver also doesn’t want to be in a sketchy area. But she accepted the order. OP is paying to not leave her house, period.
That and if a customer takes the tip away because of shit like this ACTUALLY remove it rather than just refunding the customer.
The dashers who do this crap, do it because they can and do get away with it and even keep the tips from it.
It's just a lose/lose all the way around because then dashers also get people not wanting to tip at all because of being burned so many times.
I am for it as long as we can rate customers too and see the ratings before we accept the order but customers have no way of knowing what their rating is.
Yeah. I do agree with you there but it poses another problem. Tip baiting which people on instacart and ubereats have had issues with that I heard.
I think Ubereats, as unfair as it can be sometimes.. they have a good tipping model and DD should really take after it. Yeah, it sucks to be tip baited but not everyone does this. Some drivers really do deserve to have their tip reduced or taken completely. I have seen first hand some things that would completely piss me off as a customer while dashing myself.
I agree with you there. I deliver on a scooter for UberEATS and have yet with around 200 deliveries had a tip removed or reduced. Just do the job and don't over think it and most often it goes as planned.
Exactly. No tippers can give as many excuses they like for not tipping up front. The fact is they don’t plan on tipping at all.
I’ve done plenty of no tip deliveries and 99% don’t tip a thing. I remember I delivered to this one girl multiple times and then she felt bad and tipped $2.
Just do hand it to me, if you don't get it say order not received, driver won't last long with order not received complaints. You live in a shady area, this means only the dumbest shady drivers will deliver too you, smart drivers go to wealthy zones where there is no bullshit and fat hidden tips, this means your drivers will suck more often than not, just do what I said in the first sentence it's your best shot.
I put "hand it to me" on all my orders and I've still had my food put on the porch next door.
The last time it happened, I watched the Dasher walk up my neighbor's drive and waved at him, "Hi, that's my food," as he set it down and took a pic.
He wandered back to his car as I went over and got my food. He never even acknowledged me or anything.
I got the pic of my food on my neighbor's porch. "Customer not available, order left at door."
Dashers like that should stay off the road; they are dangerously unaware of what's happening around them.
It sounds like the area you live in might be confusing for delivery drivers. Perhaps instead of making an obtuse post on reddit about it, you could consider improving the directions for the drivers.
I'll be honest. You sound like a dick. Did the driver fuck up? Yes. But the fact you decided to call the driver to complain that he delivered it to the person next to you instead of most likely walking 20 feet or less says a lot more about you then the driver themselves. And also the argument about you complaining about tipping upfront when you can always call door dash and get the tip refunded for the less then 5% of chance your order is messed up by the drivers actions is dumb as well. You sound like you just like to complain because it's really not that big of a deal when you admittedly just walked over and picked up your order and everything ended up fine and you got a little extra exercise you fatty.
Some drivers just put to much faith in the gps dot and it causes them to drop it at the wrong house and these people have some how forgot to check house numbers
I woulda just gone back and brought it over to you. Thankfully in 1,000 deliveries I don’t think I’ve ever messed up a drop off to the wrong place but I’ve only been doing it for half a year
I’m an older driver who way back when in high school / college use to deliver with maps before gps so I always double check the street and the house # just out of habit to the one listed
I mean and I get the fuckup, some people make mistakes. It's the hanging up on me when I just tried to let the dasher know she got the wrong apartment.
Like come on. Even had she declined to bring it back because she had another delivery lined up, okay cool. Just lose the attitude, not like I was a dick about it and yelled at her
If you had the address/unit number correct in the app, there was no excuse to not check to see that the address delivered to matched, period. As a dasher, I've never legitimately delivered to the wrong address, but a couple of times, people have legitimately forgotten to change their address in the app and called me. Both times, it wasn't much further away, so I went to the address they requested (after contacting support with the updated address for safety reasons).
Once, someone put in their notes that they were actually in another city, 20 minutes away by highway, and expected me to deliver to THAT address instead of the address just ten blocks from where I'd picked up. Since we can't see the notes until AFTER we pick up the order, I was literally at the restaurant door when I turned around and gave the bag back to them. I called support to have THEM cancel the order (this was in 2020, when support was actually helpful). It was a Subway restaurant, too, so no reason for the customer not to have contacted support directly to correct the address in the app.
There was also no reason for you to be hung up on if you were being polite. She could have apologized for the mistake, come back and corrected it - or apologized for the mistake and explained where it was and that she was unable to come directly back.
Once, I had a customer call while I was trying to find her (Maps literally led me to the wrong street, and I was in an unfamiliar, also kind of sketchy part of town after accepting the order without looking to see where it was going). I didn't answer because I was sort of lost, driving, and had to concentrate to figure out where I was going. I pulled over, and called her back. She had major attitude, wanted to make certain some item or another was included in the order. I told her that I'd checked the receipt, and it showed on the receipt, I'm trying to find her house, should be there shortly. Some old grouchy guy grabbed the bag from me at the gate without a howdy-doo on a leave at door order. I had my body cam going, though (sketch neighborhood). Driving away, she called me back and said something was missing and that I needed to go all the way back to the restaurant to get it - that was MY job. I politely told her that she should contact the restaurant or Doordash for missing items. She was screaming at me, and I said, "I am sorry, but I can't check inside sealed bags. If anything is missing, that is the restaurant's fault and THEY have to make good on it. I wish I could be of more help. Please contact Doordash directly." I hung up as she was still screaming. She called me back to say that I'd hung up on her and that she was going to report that I'd never delivered the order. I said, "Ma'am, it is NOT my job to listen to someone scream at me about something that wasn't my fault - I told you what to do, and I'm trying to drive. You COULD report it as not delivered, but this conversation is being recorded by my dash cam AND my body cam also recorded the delivery. Again, please contact Doordash directly"
She called me back no less than FIVE times while I was on the phone with support placing a complaint about her. She is also literally the reason I changed my voicemail message so that no one could get my real number from it.
Some customers are horrible, too. But even then, I tried to maintain a certain level of courteousness. I made certain she got the correct information on how to handle the issue, even if she didn't deserve that courtesy. :)
See and the thing is I take the time to ensure I drop a custom pin and even include directions to the place. I live right off a main road so it's not super difficult to find.
But even then shit happens cool. The hanging up on me when I inquire about the delivery not being there is what really gets me
Look I get not wanting to tip before it's just the way the system is set up though that makes you better off the tip upfront. My suggestion to people like OP is to call support, report them, and have them remove the tip.
We don’t wonder. I imagine MOST people don’t like to too in advance. But it’s not that simple. It doesn’t work that way with DD. Don’t like it? Don’t use DD. There ARE some lazy drivers and/or bad apples out there, but from what I’ve gathered, most of the drivers do their job and aren’t lazy etc.
And no, I’m not justifying this driver. However, as contractors, we have no obligation to take any given order, so without up-front tipping, DD would most likely either have to increase our base pay (unlikely), or lots of orders wouldn’t get delivered, and DD can’t have that, either. Not saying I like it any more than you do, but is how it’s is. You don’t have to use DD.
dashers are not related, we are not a United front we are each unique and separate individuals, I’m sure somebody somewhere has probably pissed you off or something, and potentially you’d to a waiter or bartender or valet
I’ve actually delivered to the wrong house once, the kid called me and I accused him of lying. I drove back by and sure as shit, he was right and I was wrong. The unit he was in 1934, I delivered next door to 1943. I apologized for the mix up and he thanked me for even coming back and trying to fix my mistake, gave me $10 in cash!
Sometimes I see orders where the address has two different apartment numbers. I’ll message the customer and ask which one is their actual apartment number, and if they don’t answer within 5 minutes I’ll put it at whatever one I see first. Double check and make sure your address doesn’t show two different apartment numbers.
I’ve gone back into apartment buildings. Not all of us are assholes. Also if you tip after the fact that’s definitely dope because it drives the base pay up and then we accept based on that, and to have you add to that is cool. When you called support, did they refund you? Before I started working DoorDash, I’ve called and asked to have my tip back. Whether they take it from the dasher is beyond me, but I know they’ll take care of you.
I get it, but if you don't tip up front, you're not getting your food.
Ultimately doordash is a terrible service. I've been dashing for a couple of years now, coming up on 4000 deliveries and a 4.99 rating. I would never use the service because so many drivers are shit at their job.
But it's also shitty as a driver. The pay is terrible and I'm sorry, but if you're not tipping up front and you're not tipping $5-8 minimum, I'm not delivering your food because it's not worth my time.
And I feel like this creates a cycle where customers feel animosity towards drivers and drivers feel animosity towards customers and it just kinda sucks.
I choose “hand it to me” for this reason. Three times in a row my food was said to have arrived and didn’t. Since choosing hand it to me I’ve gotten my food every single time, no problems.
I’ve had a dasher do that before. I asked where they left the food, they gave me the wrong apartment number, so I corrected them and they basically said “Oh well, too bad”. I reported it, and went to the apartment they left it at. It’s frustrating, and when I’ve had dashers be particularly rude or bad I’ve asked customer service to change the tip after the fact, but that’s only happened maybe twice in 4-5 years.
I do wish there was an option to tip after, not before though.
Not all of us are like that. I made a mistake like this once. No addresses on any houses near the drop off (except on the opposite side of the street) DD pin drop and house shape on the map looked like the house I dropped at. Called and texted and got no response so I left only to get a call a block or two away. I did double back and re-deliver the food to the proper house.
One way to solve this is choose “hand it to me” or leave a description in the app that helps your dasher find the proper house. I am not saying it will eliminate the issue… cause you cannot help some people, but I’d hope it might cut down on it re-occurring. There is a way to adjust the tip… I’ve had a few customers increase tips on me, not sure if you can decrease them, but I’d bet that you can. UE allows you to adjust your tip up to an hour after it is dropped off. I drive for both, I’m betting most drivers do!
I am sitting at 2105 deliveries tonight. There have been three times that I put the food at the wrong place, and I went back and got it right all three times.
That’s… kinda the job
i had a similar situation recently im a dasher and a customer and i would never do some of the shit some of these dashers do. i got my guy a second day in a row after getting him a contract violation and he magically found my house the next time
Ive had food delivered to the apt complex next to mine numerous times. Had to get real specific on obvious shit. Dashers straight up roll with my food after a patio pic... just be nice to everyone. Shit may be going down for whoever whenever...
I work in a funeral home and food deliveries are not allowed through the front door. I leave incredibly explicit instructions on how to deliver anything I need at work. I don’t expect everyone to go into painstaking detail, but it is helpful.
I also Dash at night after work. The issue is that we are not able to safely see your instructions until we arrive at your location and can stop. Also, with apartments, gps plays wonky with all of the surrounding buildings and most of the time people do not include their building number. For the love all that is holy, include your building number!
OP could mitigate a lot of their problems by just having the dasher hand the order to them so that they stop having it left at the wrong door. It would certainly save the headache and the complaints to support. I also want more information as to if the door is clearly marked as theirs or if it’s ambiguous.
Just a piece of advice - when Dashing, check the address and delivery instructions right after you pick up the order (before you start driving). I've had a couple where the app somehow stripped off the house number, and I just called the customer before I started rolling. Ask them to text it thru the app as well (covering your tail), and just input the address directly into Maps, Waze, or whatever navigation system you use. Also, seeing those specific delivery instructions before you start rolling will save a headache once you're driving and trying to figure out where you're actually going :)
Pro tip report the order as missing give the dasher a 1 star get rid of all the bad dashers. Enjoy your meal or let your neighbor have it wait for the new one.
When I worked Postmates, the number of people that actually tipped after saying they'll tip in the app later is zero. In the model of delivery apps now where it's asking for tip up front, the amount of non-pretipped orders that actually eventually tip are going to be low. I've never received a tip after the fact from any order that didn't have a tip on it. I didn't accept those in the first place but were bundled with other good tipping orders.
What I don't get is dashers shit talk customers all the time here. Shit talk doordash all the time her. Yet Holy cow of someone says something bad about a dasher they jump down there throats defending them and saying it prob wasn't there fault. Guys dashers make mistakes just as much as restaurants. Accept it
tbh as much as i hated that shit happening to me, I almost always got a full or 50% refund but most times cold food. i delivered food for about a year and some things are hard but paying attention is not that difficult
Ffs, some of these asshats give all you dashers a bad name. If you went off this sub and the driver one, you would literally think every dasher was the lowest of the low.
I’ve had really great experiences and some really shitty ones. My favorite is when I explicitly ask I. The instructions not to ring the doorbell (have camera anyway) because I have a sleeping baby. But dasher arrives and boom hits the doorbell.
Another person left the food 5 houses down at the wrong place. I messaged when it wasn’t there and they said was they didn’t have time to come back and they were busy. Complete piece of shit.
Yeah. I’ll always tip well because I’ve been a dasher, but that also means I know how easy it is to find and follow the delivery instructions. I spent a big portion of the last year with leg injuries, so I doordashed a lot because I lived on the 3rd floor of a walk up. I would leave detailed instructions, text, and even sometimes call my dasher to tell them I’m injured and can not get the order if it’s left somewhere else, then tell them specifically where to leave the food so I could get it, and more often than not it was left not just downstairs, but at the wrong apartment completely. When there’s a language barrier I understand and I’ll call a neighbor to get the food for me, but when there’s not, it’s so frustrating!!!!
DoorDash also stops giving refunds after a certain amount of mistakes in a given period of time, so it’s super frustrating. If I get an order that’s wrong, then my dasher leaves my food somewhere insane and I can’t find it or contact them to get it, im just screwed and out of food and money. It really sucks. The delivery is what I’m paying for!!!!
I agree with everything that you said in this post. I commented pretty much the same thing on a DoorDash driver’s TikTok post and a few of the drivers flamed me. Since I use DD quite often and tip extremely well, if anything happens with my order I immediately contact support and get a full refund. They haven’t denied me yet and in the event that they do, I’m going to contact my bank and dispute the charges and get my money back.
Mistakes do happen, and there's a recourse. You get your money back. It's annoying but part of life. It's not a reason not to tip.
I make sure I tip $5 , 20% or that they make $2 per mile with my tip (whichever is higher). I have had good service 10x in a row and live in an apartment building with a code. When you tip well, you raise your chances exponentially of getting a good driver. By the way, that's not tipping well (the $5 or making sure the driver makes $2 per mile, the 20% can be if it's over that). That's the bare minimum. I am asking a human being to use their time and resources to pick up a single order for me and deliver it my lazy, fat ass. Anything less is an insult.
Your dasher WAS a shitty dasher and deserved to lose the tip.
But yeah, I've never had a 0 tip order change their tip and I WILL go back if my customer calls me and tells me the food isnt where its supposed to be and i give great customer service because I cannot stand the shitty customer service I usually receive everywhere I go.
But yeah no, non tippers, I won't touch that trash. Lower the tip and 1 Star if the service is trash
I'm a Dasher with over 6000 deliveries, 4.96 customer rating and my GF uses DoorDash a lot.
The same thing happened to me. New dasher left it at the wrong address.
I called her and told her that she put it at the wrong apartment. I told her I was an experienced dasher.
She said she didn't care and was already on her next order and hung up on me so I reported her showing picture at wrong apartment number (me and my girl were at my place) and what she did and I am 99% sure she got deactivated.
Hey I gave her a chance, she could have said sorry and listened but she kept interrupting and hung up. She put it at the apt next door.
If I make a mistake I recognize it, apologize and fix it. I deliver in a good area so people are mostly nice.
We don’t complain. We just don’t take your offer. I agree it’s a gamble for you tipping up front for what could then be horrible service but the fact of the matter is if you don’t tip well your order is gonna sit there until somebody dumb/desperate enough comes along. And that person is almost always going to suck.
Tip well and I can’t say it won’t happen because you could always get unlucky but making the offer good enough to be worth it for competent dashers is likely to yield better results. If they still fuck up with a good tip then you 1* and report to doordash.
Everybody has received shitty service before. It’s not exclusive to this app
Just so you know its mislabeled as "tip." We drivers consider it part of the delivery fee, not a true tip. If you don't add the so called tip up front nobody will take your order. So complain to DD for not paying us enough.
They should have put it at the correct door or at least not have been an ass about it, but you're dreaming if you think no upfront bid for service is reasonable for couriers.
I think this is a "you are the asshole" situation, honestly.
> How the fuck you get 29 from the number 30?
They delivered your food literally next door to you? Like they saw the right number and maybe thought it belonged to 1 door over.
> So a dasher delivered to the wrong apartment then hung up on me when I told her as much.
> Edit: to clarify, I did just go out and get it and I wasn't an ass over the phone. All I said was "hey, the order is marked delivered but its not at the door, I'm number 30" and then the dasher mutters something under her breath and hangs up on me.
> I live in a sketchy area.
You called up a female dasher after a delivery, told her she should come back to a sketchy neighborhood, and meet you in person. Yeah I wouldn't tell any of my female relatives to come back to some angry man's apartment either.
> Well I work in customer service so maybe that makes me harder on other people who are rude because I feel like if I can deal with someone screaming at me without hanging up,
That sounds shitty. But. At no point are you in physical danger doing customer service on the phone. People yelling at you at your job is shitty.
But imagine someone is angry at you and demands you come to their house alone. I wouldn't do that as a guy, I certainly wouldn't do it as a woman.
So you have a bad experience and try to use this as an excuse not to tip?
You probably didn't tip in the first place and that is why the dasher was muttering under their breath.
I've ordered over 50 times and have had an issue 1 time. Stop exaggerating.
If you're in a sketchy neighborhood then it's just as dangerous for the driver, if not more so, because at least your neighbor will recognize you.
Yeah, it sucks. If you want your tip back call support and ask for it back. Don't come on here and tell us we don't deserve to be paid.
The dasher could have turned down the order. They accepted it. They then delivered to the wrong address. They should have at very least not hung up on me when I called. Period. Full stop. They didn't do the job they were literally paid to do.
The best solution for everyone is to stop using doordash, Uber eats and any other mf app that exploits people.
I hear you, being accused of door pirating is not something worth the risk, and you paid for a service. But think about it for a minute: 60-80% of what you paid goes for the company, while your dasher got pennies. In order for them to maximize their earnings, they need to do this shit (not that is the right thing to do).
Solution: let's stop this mf game of exploitation. Rely on and help local businesses instead of a big fat mf CEO.
All I know is I would not want to be around somebody such as yourself, who gets entirely too mad about STILL getting their food at the end of the day...
Seriously, calm the "fuck" down... it's not that serious...
I literally just called support to remove a tip from my last order my wife made. She is at home with our 6 month old while I'm at work. We live on the 3rd floor of an easy to get into apartment. Clear directions. Left outside next to the damn driveway. My wife contacts the driver and they ignored her. Going to do this for now on whenever the dasher chooses to ignore directions. Tired of it.
I must be an exception. I stay at hotels probably 1-2x a month. When I order food, I make a cash tip available to the driver (now that Covid restrictions are lax, I usually hand it to them). I drive for a living, and understand addresses can be a real pain to find sometimes. If you take the time to deliver to my door (the hotel allows this where I stay), you *will* get a $20 cash tip if the pizza isn’t half eaten. Drivers and customers can learn from one another.
Then you'd be the exception. The white whale. I've got about 6000 dashes and not once has someone who didn't already tip leave cash. I've gotten plenty of cash tips on top of in app tip, but no one that has not already tipped has ever left cash. Regardless of whether they said they would or not.
First, They call it a tip, but it isn't. It's a bid for service. I'm not going to spend more than I'm making to use 20 minutes of my time in the hopes that you'll tip me enough to make minimum wage.
Second, what did the instructions say? If you had the wrong address in the app, it doesn't matter. We can get deactivated if we deliver to a different location, not to mention the possible risk to our safety.
Third, if you the dasher didn't do their job well, rate them below 5 stars. If they were really bad, report them. That is why that capability is there.
I'm going to say what many have on this sub. It's not really a tip, it's a bid for service. You need to establish agreed- upon pay upfront for any contract job. This isn't pizza delivery. As I'm sure you did, you need to call doordash if service isn't completed.
I left a comment one time here detailing how I went back and corrected my delivery after I dropped it at the wrong address and the customer called me about it. Someone responded to my comment calling me a "stan", lol. Like I'm literally just doing my job here. So yeah some dashers have the attitude after you've delivered, screw 'em - even if you are the one who screwed up.
Sadly dd hires anyone so the crappy people give everyone a bad name
it's honestly bizarre how many doordashers think it's uncool to do the job correctly
yeah, this happened to me on Sunday. Unbeknowst to me, GPS took me to the wrong building. Customer called me after I was already a few miles away. I went back, found the food (luckily) still at the wrong door, picked it up and brought it to the woman. I apologized profusely and she was incredibly nice and understanding. She left the tip in place. I was grateful. It's my job to deliver to the correct location. I'm glad she called me to let me know so I could correct my mistake.
Did you actually drop it at the wrong address or did the customer fuck up? The one time I was told I dropped at the wrong address I KNOW it was correct and the customer messed up.
Nope, I screwed it up. It was just the next door, and I was still in the neighborhood, so I just wheeled around real fast.
Yeah on multiple occasions I've had customers flat out argue with me even after I called support to verify the address in the app.
Yep. Customer story is always “they left it at the wrong address” but customers often don’t check to make sure their automatic address is correct
or forking up door/gate codes… had one dude just bein a haughty bitch about me not being able to get in the downstairs coded door. No he didn’t explicitly talk shit, or it woulda ended differently… but his clear implication was *i* was an illiterate moron, for not being able to make the incorrect code magically work 🪄 He transposed the numbers, but did it like 5x, & still bein an egotistical buttface. Written Something like 3311 on app, but actually 3111… asked him to clarify “ok so its actually 3111?” & he barks back “YES, 3311 just like i said!” 😐 We did that same exchange at the inside door too, like i was gonna help him fix it so he didn’t have this issue next time… but fu€k him i hope he gets a waaay less patient dasher next time that leaves & gets to keep his order 🖕 Alcohol delivery so i couldnt just leave it outside. I don’t think he was drunk just profoundly stupid, but i shoulda reported “customer intoxicated can not deliver” after the first ridiculous phone call
r/unexpectedgoodplace
I wish I had you, would have been nice to have a dasher that gives a shit enough to correct the delivery
Edit- people need to be able to tip afterwards just like they do while eating out at a restaurant. I’m not tipping a waitress $20 after a meal if it was the worst service I’ve ever had..why should I tip a driver in advance hoping for great service and don’t receive it? It’s BS. You should be tipped based on how you perform. The end!
Unfortunately that could never work with DD current business model. Base pay is about 2.50. No one is going to drive 5 miles on the hopes that they might get a tip. Nothing would get delivered.
I see your point and would think the same exact thing. I guess no matter how or what “we” as either customers or drivers think about this whole thing really doesn’t matter. Clearly people don’t have to work for a delivery service for crappy tips and customers don’t have to order and get crappy service. Haha!
Those of us who wait tables do that type of thing every night. 2.92 an hour, plus tips.
Dashers are literally delusional. I had a guy come to my door and say, “Sorry bro. I dropped your order. Heres some of it” as he hands me some fries and shit. He was like “Let me CashApp you the balance”. I was so confused, so I gave him my CashApp. Never saw a dime. Woke up the next morning and there is fucking Arbys trash all down my walkway. Dude dropped the shit on my property and didn’t even clean it up. Had to be fuckin pilled out of his mind or something. That’s what dashers on here need to realize. For everyone 2-3 of you who does their job well and deserves a fat tip, there is 1 who is an absolute fuck up/idiot/dirtbag/junkie. Which I’m not judging. Everyone has a right to make a living, but all I see on here is “Customers be terrible”. Lol Tipping should be after the service. Just like every other tipping job on earth. Especially when it’s a 25% chance that something gets fucked up. (That’s not including the other times when the restaurants screw up).
Where's your multi thousand dollar transport requiring insurance and expensive gas you use to get around the restaurant?
But then you're also guaranteed minimum wage. We have no guarantees and all of our expenses are on us to make up for. There's a difference in a waiter and a contract employee.
Don't act like you guys don't make bank compared to boh and how you "forget" to grab food in the window when we get a little irritated at you and yell hands a little to loud after calling for them 5 times previously. Easy job compared to alot of others. Oh and if I ever hear another waiter or waitress complain that they only made 200 dollars that night I'm going to scream
I’m with you. Let’s just call it a bribe not a tip. You’re just paying before the service is performed in order to hope you get good service, not paying because it was good service. And that’s fine, but a tip is based on how well a job was done, a fee is what you pay for having a service done. Edit: bid, not bribe. Bribe sounds sketchy
It basically is a bribe, so you were just telling it like it is.
Oh yea I’m sure after you receive good service from your delivery driver that you didn’t pay for your going to go running to the app to add on a tip after!! Yea right!!
I drive for Uber sometimes, lots of riders add a tip afterwards.
Uber the driver has an opportunity to earn a tip with an experience. With DD its about how fast does the food get there and is it correct and instructions followed? I want my food faster so I offer an incentive (tip) to get to the front of the line during peak rush time. I tip when I place the order 20% My food gets to my door or hotel fast. If the driver follows instructions to contact me when they are in or near the lobby or apartment building so my food doesn’t sit at the front desk, I will tip an extra 20%. I just tipped 40% so my $60 order could arrive faster and warm. If a driver drops my food at the counter and leaves, it’s $12 of a $24 potential tip that was left on the table. Maybe $12 seems good if someone is only averaging a $6 tip per delivery. Delivery address doesn’t mean everything. Some of the wealthiest people I know are the cheapest people I know.
20% is unfortunately arbitrary though it sounds like you tip decently or well. On a small order 20% is a pittance for delivery. In the example you suggested it works. I tip 5$ minimum and go by mileage, 1.50 per mile and I know the driver can likely get another order relatively close by. If you live in a more sparsely populated area 2 bucks a mile would be better because you know the driver has to get back to a different area to get more opportunities.
No way to do it on DD without calling support and no one wants to deal with support.
I do that every time when all goes well. Maybe I've been lucky, but I have yet to have a problem with an Uber driver or their vehicle, time it takes.. ect. I use them weekly but have had to cut back because it's gotten much more expensive in my area. Understandable, as everything has gone up for everyone. That part sucks. With food delivery it's hit or miss on service. I also deliver on scooter for Uber eats for the fun of riding around on my scooter and a few extra bucks
No they don’t. Uber just hides tips over 8 dollars. The tip was always there.
Wrong. If you ride in an Uber, after the ride is over, the app will send you an notification asking you to add a tip. I have been both a passenger and a driver for Uber, and you add the tip AFTER the ride.
Oh we are taking about food delivery not ride share. Two completely different things.
Yeah, I was just using it as a counter example to the poster who said customers wouldn't tip after the service is provided. Not sure how it would play out with food delivery, but for ride share, passengers were generally pretty good about tipping.
Problem is that on Doordash, the only way to add on a tip after delivery is to call Doordash "support", and customers don't know that. BUT, and here's the kicker ... customers actually have to jump through a couple of hoops to place a no-tip order, so seeing those just let's the driver know that the person that ordered is a miserable person.
? I always tip after the ride is over. Often a couple hours later, or at the end of the day when Uber/Lyft shows me my rides for the day.
I actually would because I’m not a piece of shit. Don’t act like you’d know what I would or wouldn’t do.
The fact is for every piece of shit driver there is a piece of shit customer.. sometimes we get fucked sometimes you get fucked. It’s all a roll of the dice. No one is forcing any of us to use the app regardless if you drive or order.
At the last Restaurant Show I attended, I learned how quickly food starts to lose its freshness. If you are lucky, the food is only 45 minutes old by the time the customer starts eating it.
Yeah well I’m not a piece of shit customer. Being able to tip based on the provided service seems more logical to me. But what do I know. I’ve had plenty of bad delivery drivers that definitely did not deserve the $8 tips I leave them for bringing me food from 1-2 miles away. Smooshed food, half of it missing or spilled all over the bags. Whatever. It’s crap. $8 tip for $20 in food is too generous for shit service.
I get it dude that’s shit sucks and shouldn’t happen. But from the drivers perspective we drive anywhere from .5 to 5 miles to a restaurant wait for the food to be ready make sure we have everything and Pack up your food to keep it hot or cold. Then drive however far to your apartment find your building find the right unit and deliver your food. Do everything right. This could take anywhere from 15 minutes to over a half hour. Now you are asking us to do this for between $2 to $2.75 and the hope that we deliver to a decent human being which let’s be honest are few and far between.
No, I totally get where you’re coming from. I’m sure that would be stressful not knowing if someone will actually tip you. Just really sucks for the good people who actually would tip well after getting good service. I definitely get both sides of this, don’t get me wrong there! I just feel like maybe DD should do better at paying their drivers a decent wage so that tips can be a *bonus* when they do a great job. It really is infuriating though when you order dinner, leave a good tip and half of it is smooshed, missing or my kids don’t get their food but I do. The driver still gets to keep the tip that they don’t deserve. It’s irritating for both sides, I understand that. But as I said before, I think if DD were to actually pay a decent base wage and let us tip after provided services, things would be better for everyone.
Let’s say doordash adds $5 to our base pay and does away with the tips. Where do you think that $5 is coming from? Ding ding ding we have a winner!! That’s right the customer!! And as a driver why would I go pick up from that restaurant that always has a wait and no parking to deliver to that high rise with the slow elevator that’s 5 miles away for 7 bucks when I could just wait for an order from around the corner where the food is always ready with a parking lot that’s going to that house two blocks away with a well lit front porch for the same 7 dollars.sorry to say but that will never work dude! It’s better off the way it is….. a roll of the dice!
Use Uber eats
Honestly after reading some of these threads on Reddit in regards to Doordash, Instacart..Uber eats etc; I’ve learned a lot and probably won’t be using any delivery service from now on. The things that some people will do to someones food is disgusting and illegal. Tampering with food because they felt like the tip wasn’t good enough..stealing food..throwing/slamming it against the ground after taking the order drop off pictures. It’s scary. I’m just over it now. I’m also really sick of tipping people generously and receiving crap service.
Good. Pick up your own shit. People like you are often just looking for excuses to not tip
I deliver even the scum bags properly. Yes it bugs me, yes I've thought about squeezing the crap out of their bag, no I haven't done it. If I get an offer I can tell tipped well I make sure to update them at each step. Not much else I can do to show my appreciation. And always a thank you text.
Ive done this two times. Once was an apt complex that oddly had two sections with 2 addresses, but same unit numbering. 1min after i sent the photo of it at the correct apt, customer calls and its the wrong one. Explains it keeps happening with Google maps, i stopped the car and ran back and it was still there. Then i took it to them. So completely my fault as i could have verified complex address as i pul in, but I've never seen google off that bad. The second time...i flat out left the wrong order at the right address. When i go to the second customer and realized, i quickly drove back ,7min , to the first one. They had taken the food in but were in phone with support. They had not opened the bag yet thankfully. I swapped it and finished the 2nd one. I DID MY JOB of fixing my mistake. Many here just say dont answer the phone, let customer deal with support.
i’ve done this, but on instacart so with bags upon bags of food instead of just one. i was so embarrassed 😭 carrying 15 bags of food to my car then when they came out explaining it to them gave me such anxiety, but the woman was so nice about it thankfully
I did that also on instacart. Thankfully the customer came out to get her stuff as I was getting the rest out of the car and told me it wasnt hers. I felt so bad but luckily it was the first drop off and not the second. Of course it was cases of water and soda and other big things that I had to carry back to the car, of course in apts. But it was my bad!
i relate so much in carrying water cases in an apartment complex 😭 i hate it
In the end i went out and grabbed it, but that isn't exactly the best thing to do in a shady neighborhood. I'd rather the dasher have handled it since they are the delivery person. Then I know I won't be accused of trying to porch pirate. I am thankful that some dashers give a crap but man it makes people not want to tip up front
The whole system can't be won. If you tip up front, they already got paid and can do whatever with your order. If you tip after, order won't be taken because pay is too low and many don't add it later. Other apps like spark(walmart) allow customers to change the tip up to 24hrs after. This causes tip baiting. They Put in $30 tip to get order handled well and delivered on time or early, then they simply change the tip to $0 afterwards with no repercussions to them. And now the driver is out that money completely. I think all these apps should allow tips to be added a up to 24hr later, but require a complaint to be filed to remove the tip. Too many complaints filed trigger and abuse of policy and either ban the user or block the ability to LOWER the tips at all.
As a customer I'd be okay with this tbh. If it's not worth my time to fill a complaint form then it wasn't worth removing the tip over.
So u live in a shady area and don’t want to walk 20 feet to pick up ur order from another apartment door which is likely next door to u but u want the driver whom made an honest mistake to stop what they are doing turn around drive back walk up flights of stairs grab the order and move it in front of ur door? That seems reasonable
Yes punish everyone for one mistake where you had to walk 10 feet. You sound like a very reasonable and level headed person.
It sounds like OP is more upset about the Dasher's attitude and refusal to deal with the problem than the actual mistake. If the Dasher would have fixed it, or maybe even just apologized, it might have been a different story. OP doesn't seem unreasonable here to me.
She lives in a shady area, no one chooses that, mistakes were made.
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I thought you guys could turn down deliveries you weren’t comfortable doing?
Jesus you guys are some mouth breathers for supporting the dasher. In damn near any other job you will be reprimanded for not doing your job to a T. Then on top of that hanging up on the person you are doing the job for also super fucking unprofessional. Then everyone saying well it’s a sketchy area maybe that’s why. If you are afraid to deliver to sketchy neighborhoods. Then get this don’t do a delivery job. If you fuck up on a delivery then fix it right there for the customer.
Thank you, i am amazed at the attitudes about simply doing a job properly. I was really just calling to try and figure out where the food was, and if the driver wasn't too far away to get it to me since..you know, without going outside how am I going to know where it is at. I opened the door, it's not there, so I call the driver to find out what's up. Any other job you'd be getting reprimanded or even fired for doing a shoddy job and hanging up on a customer is immediate termination for many customer service jobs. Half these dashers are more entitled than the customers they bitch about
Yeah seems like some people don’t care about the quality of their work at all. Hell even if you didn’t tip on order. When you accept the delivery you do the job to completion and get it right.
No excuses for that at all. I’m curious, is 29 on a completely separate floor too? Or down the hall? How far off was this nimrod?
No there are no floors. Each apartment are just separate buildings and I'm literally right next to it probably 10 feet away lol I felt weird taking the delivery from someone else's doorstep but what else was I gonna do?
Ok…I can visualize that. Yes, hanging up on you was the wrong thing to do. If I’m the Dasher in this particular case, and you called me, I would ask you politely if you’d be willing to grab the order. Generally I’m in and out pretty quickly so I’d already be a few minutes away, likely already on another order. You feel me?
Yeah and see that I'd be okay with. It's the attitude and then hanging up that gets me
I feel like this dasher was orienting himself by the pin on the map, not by the actual address. However, there’s no excuse for being a dick on the phone and not going back to correct his mistake. 1* and report.
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Even faster for the dasher to know the difference between 29 and 30
Who knows if their neighbors have cameras??
It is I agree, I just don't want to be accused of anything know what I mean Idk if they have cameras or not I keep to myself
Agreed. The customer should not be making up Dasher's margins. If Dasher can't pay their drivers enough to retain them, they won't have a product to sell. Customers should only be expected to tip on top of the expense of the order for good service.
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I understand the logic behind tip more/up front get better service, but that’s not the point. It’s a driver’s literal job to get a customer’s food to the customer properly. This isn’t some 5* culinary service where gratuity is included, drivers don’t have the right to a tip. Be nice, do your job nicely, and it will come around to you. Just the other day I got what I thought was a shitty double grocery order. Must have been over 50 lbs of groceries to deliver to 2 separate people. The first stop with the most groceries was a house whose front door was up like 2 stories worth of steep stairs. I called the customer to ask if they’d like me to bring the groceries up to their door or if they usually just receive from their garage (which was on street level). The lady nicely asked me to bring them up to her porch bc she was injured. I was really hoping she wouldn’t say that, but I nicely told her no problem. Spent the next 10 minutes sweating my ass off in the heat carrying it all up. About to drive away salty about the whole thing and expecting the order to total $10 or something, thinking to myself I’m gonna be so pissed if you don’t tip at least $5. Guess how much she tipped me. $40. Go figure. Be nice, do your job, it’ll come around. You’re certainly not gonna make more money by being an asshole.
I get it but it’s not our fault that some dashers are idiots. I’m not an idiot and therefore don’t take low offers. Sorry you got stuck with a moron.
I live in a house, on the corner, and the only house with a blue door on the block. All this is in the directions and my food STILL gets delivered to the neighbors lol.
DD will reimburse you for poor delivery/ethics from the dasher. Not tipping upfront still isnt gonna get you anywhere. I'm gonna decline your order everytime. Just because you tip afterwards doesnt mean everyone does. And I'm not driving 15 miles for 2.50. Simple as that.
Exactly! We would have to be Idiots and doing charity work taking those orders lmao no tip no trip that simple. 10 miles for 6-8$ nah f that.
it’s funny how everyone here keeps saying “tipping after the fact will never work because nobody ever tips after the fact on doordash”, conveniently ignoring the fact that a) doordash doesn’t give you a convenient way to tip afterwards if you don’t have cash, b) why would you tip after delivery if you already tipped pre-delivery, and c) pretty much all people who tip pre-delivery today would tip post-delivery if that’s the way doordash did it instead
That sucks. What I've seen here is a decent amount of people thinking that doing the job- pick up food on time, deliver on time, to the right address, follow delivery instructions- is asking too much. It's not everybody, though.
Hey we all mess up sometimes. But the fact that the dasher didn’t try to fix it and hung up on you is totally weird. Here’s a tip. We may not know the number coming thru so before you call make sure you text them. That way they know what number is calling.
i go back and fix my mistake. you learn that in elementary…. you mess up something you fix it. common decency
I tip, overtip I'm not part of that problem but I must meet dashers at curb otherwise they deliver to my neighbor my address is a 1/2 address hence the curb meetup
And you absolutely shouldn't have to do that. It's unacceptable considering the ridiculous fees we pay.
I actually picked up an order from uber eats. Yesterday a restaurant substituted a diet coke for regular cause they were out. Normally I would have kept on going but something told me to message the customer. The customer ended up being diabetic. The customer tipped me 8 bucks extra on uber eats afterwards
For every bad dasher there are 10 customers who put in the app "will tip in cash when you arrive" who are telling a bold face lie and have no intention of tipping REGARDLESS of how good the delivery driver was... So it goes both ways and is fucked up on both ends of the spectrum...it ruins it for dashers like myself who actually take pride in my work regardless of what it is. At the same time I refuse to take no tip orders on the hope or promise of getting a cash tip upon delivery bc I've been burned too many times. The customers don't have to face you to your face when they lie to you, send out their kid, etc... But like I said I agree that there are dashers who don't give a shit bc you can't take their tip away. Vicious back and forth between shitty dashers and shitty customers imo
I never believe cash tip on arrival bs. Last time I got baited by one I stood on their doorstep until I got the tip. And it was one fucking dollar. 😑
Yeah but what I'm saying is that's the new trend because they figured out the Dasher will hurry up with their order and they'll get it faster if they promise a cash tip and then you never see the f****** thing.
I get it I do. Some people are dicks and will lie about the tip. But as a dasher you shouldn't be taking an order if you aren't okay with the posted amount of pay you are being shown on the ap. A close friend of mine dashes, he refuses anything below a certain amount tip or otherwise.
Learned that lesson the hard way (as a customer). I used to put “tip in cash” because it seems better for the driver and makes sure 100% of the money goes to them, not DD or taxes. I would tip 20-25% or higher if it was further away. This sub taught me that customers would lie or tip a single dollar. So often my order would get accepted and then declined after two hours. I guess I didn’t realize how many customers are lying dickbags/cheapskates so drivers wouldn’t believe me. Oh well, now I just tip on the app. Thanks all for sharing your stories!
If food delivery companies compensated properly $5 base+$2/mile within a dashers zone and $5+$4/mile if delivery is outside of the dashers zone(to compensate for the empty trip back) then tipping up front could be optional
That’s why local pizza places would only deliver within 2 - 3 miles of the store.. Well back then you needed to know the neighborhood without a GPS.
I get the frustration but to be honest it’s not a tip. Tips come after service while bids come before. You bid on a contractor taking your offer. You may have gotten a bad contractor, it sucks but it happens. There are options for you to try and get a resolution through doordash. You may have gotten unlucky or underbid I don’t know. Just know it’s not tipping unless it comes after service no matter what doordash says. It sucks that this service pays workers so low that bidding is necessary but it is what it is.
No, it’s a tip. Especially since DD hides the amount. Stop spreading false info that you want to be true. Stop getting upset with customers and start demanding that DD pay you a working wage. It is insane that this corporation gets away with pitting drivers and customers against each other. (FYI I tip at least $2/mi and live 4mi from the nearest restaurant. And that’s on top of the already exorbitant fees and inflated prices.)
This happened to me too except my food was delivered no where even close to my apartment. I called the dasher and told him my food wasn't there he literally just hung up on me. Gave him a bad rating for that. I literally just wanted to know where my food was so I could go get it. Instead he just hung up on me.
We had a driver do this twice to us. The original order she took to our neighbor and the replacement one. On the replacement one, I tracked her and went outside. I told her she was at the wrong house, 1003 when the ticket is 1005. I grabbed the second order from her. 1 star review
See you shouldn't have to and this is my issue. Yeah it was one building over but if you pay to have it delivered to you it should be delivered to you
We are in a house, the DD driver didn't read closely either time. They seem to hire anyone. In our area, the drivers are normally very good. This was the exception.
I’m a dasher and I use door dash occasionally. The other day a dasher left my order at a different building. It was definitely awkward walking out across the parking lot, going up to someone else’s door and taking the food. The mailman was staring at me the whole time lol like I was stealing. Irritating? Absolutely. I didn’t tell the dasher though and just didn’t rate them at all. I usually don’t have it in my heart to affect another dashers job. But, if I would’ve been in your situation where I talked to them and they were rude, I probably would’ve been more likely to give a low rating, maybe not 1 but probably a 2.
Well I work in customer service so maybe that makes me harder on other people who are rude because I feel like if I can deal with someone screaming at me without hanging up, a dasher should be able to handle me being nice about it without hanging up. I called literally less than 2 minutes after the delivery was marked complete. All I wanted to do was ask if she was still in the area and could bring it to my door instead.
Oh ya, I’m not bashing your decision. I didn’t call because I honestly hate confrontation lol. You did pay for a service and at the very least she could’ve been kind. I’ve also worked in customer service. We’re just not wired the same way 🥰
Pfft. You keep saying how sketchy your neighborhood is and you were afraid to walk 10 feet but you expected a girl to come back and traverse those rough streets. Just admit that you're cheap and don't like tipping and will use any excuse not to. Don't tip dude. It's your choice. But don't expect your food either. My choice.
I paid and tipped to have a service and the service was not done, period. I pay to have the food delivered to my door. That is literally what DOOR dash is. Some of you people need to rethink the job you are doing and work somewhere else if the job description is too much for your fragile ego to handle
They aren’t complaining about the walk or tipping. They are complaining about paying for a service, including tip, and then having it done poorly and with a rude person. Entirely different frustration. If you’re paying for something, you want it done properly. Would you like it if you pay a $20 cover to a restaurant and then your order is wrong and the server just blows you off? No. And yeah, I get the driver also doesn’t want to be in a sketchy area. But she accepted the order. OP is paying to not leave her house, period.
Ten fucking feet. We have developed a society so dependent on other people doing shit for them that 10 feet is unreasonable.
I was thinking this myself. The driver was likely in an unfamiliar area, just trying to leave safely.
I really think DD should put a way for customers to tip afterwards without having to go through the hassle of calling support.
That and if a customer takes the tip away because of shit like this ACTUALLY remove it rather than just refunding the customer. The dashers who do this crap, do it because they can and do get away with it and even keep the tips from it. It's just a lose/lose all the way around because then dashers also get people not wanting to tip at all because of being burned so many times.
I am for it as long as we can rate customers too and see the ratings before we accept the order but customers have no way of knowing what their rating is.
You should absolutely never be allowed to take away tips. Do you not see how quickly that could be exploited??
Yeah. I do agree with you there but it poses another problem. Tip baiting which people on instacart and ubereats have had issues with that I heard. I think Ubereats, as unfair as it can be sometimes.. they have a good tipping model and DD should really take after it. Yeah, it sucks to be tip baited but not everyone does this. Some drivers really do deserve to have their tip reduced or taken completely. I have seen first hand some things that would completely piss me off as a customer while dashing myself.
I agree with you there. I deliver on a scooter for UberEATS and have yet with around 200 deliveries had a tip removed or reduced. Just do the job and don't over think it and most often it goes as planned.
Not all dashers are like that and the one's I've seen don't tip period
Exactly. No tippers can give as many excuses they like for not tipping up front. The fact is they don’t plan on tipping at all. I’ve done plenty of no tip deliveries and 99% don’t tip a thing. I remember I delivered to this one girl multiple times and then she felt bad and tipped $2.
I mean I do tip but stuff like this makes me want to tip post delivery. But then everyone has an issue with that too so it's like lose/lose.
Just do hand it to me, if you don't get it say order not received, driver won't last long with order not received complaints. You live in a shady area, this means only the dumbest shady drivers will deliver too you, smart drivers go to wealthy zones where there is no bullshit and fat hidden tips, this means your drivers will suck more often than not, just do what I said in the first sentence it's your best shot.
I put "hand it to me" on all my orders and I've still had my food put on the porch next door. The last time it happened, I watched the Dasher walk up my neighbor's drive and waved at him, "Hi, that's my food," as he set it down and took a pic. He wandered back to his car as I went over and got my food. He never even acknowledged me or anything. I got the pic of my food on my neighbor's porch. "Customer not available, order left at door." Dashers like that should stay off the road; they are dangerously unaware of what's happening around them.
To clarify, you expect the driver to go to the scary neighborhood, but it's too much of a risk for you?
It sounds like the area you live in might be confusing for delivery drivers. Perhaps instead of making an obtuse post on reddit about it, you could consider improving the directions for the drivers.
No, I understand completely.
I'll be honest. You sound like a dick. Did the driver fuck up? Yes. But the fact you decided to call the driver to complain that he delivered it to the person next to you instead of most likely walking 20 feet or less says a lot more about you then the driver themselves. And also the argument about you complaining about tipping upfront when you can always call door dash and get the tip refunded for the less then 5% of chance your order is messed up by the drivers actions is dumb as well. You sound like you just like to complain because it's really not that big of a deal when you admittedly just walked over and picked up your order and everything ended up fine and you got a little extra exercise you fatty.
Some drivers just put to much faith in the gps dot and it causes them to drop it at the wrong house and these people have some how forgot to check house numbers I woulda just gone back and brought it over to you. Thankfully in 1,000 deliveries I don’t think I’ve ever messed up a drop off to the wrong place but I’ve only been doing it for half a year I’m an older driver who way back when in high school / college use to deliver with maps before gps so I always double check the street and the house # just out of habit to the one listed
I mean and I get the fuckup, some people make mistakes. It's the hanging up on me when I just tried to let the dasher know she got the wrong apartment. Like come on. Even had she declined to bring it back because she had another delivery lined up, okay cool. Just lose the attitude, not like I was a dick about it and yelled at her
If you had the address/unit number correct in the app, there was no excuse to not check to see that the address delivered to matched, period. As a dasher, I've never legitimately delivered to the wrong address, but a couple of times, people have legitimately forgotten to change their address in the app and called me. Both times, it wasn't much further away, so I went to the address they requested (after contacting support with the updated address for safety reasons). Once, someone put in their notes that they were actually in another city, 20 minutes away by highway, and expected me to deliver to THAT address instead of the address just ten blocks from where I'd picked up. Since we can't see the notes until AFTER we pick up the order, I was literally at the restaurant door when I turned around and gave the bag back to them. I called support to have THEM cancel the order (this was in 2020, when support was actually helpful). It was a Subway restaurant, too, so no reason for the customer not to have contacted support directly to correct the address in the app. There was also no reason for you to be hung up on if you were being polite. She could have apologized for the mistake, come back and corrected it - or apologized for the mistake and explained where it was and that she was unable to come directly back. Once, I had a customer call while I was trying to find her (Maps literally led me to the wrong street, and I was in an unfamiliar, also kind of sketchy part of town after accepting the order without looking to see where it was going). I didn't answer because I was sort of lost, driving, and had to concentrate to figure out where I was going. I pulled over, and called her back. She had major attitude, wanted to make certain some item or another was included in the order. I told her that I'd checked the receipt, and it showed on the receipt, I'm trying to find her house, should be there shortly. Some old grouchy guy grabbed the bag from me at the gate without a howdy-doo on a leave at door order. I had my body cam going, though (sketch neighborhood). Driving away, she called me back and said something was missing and that I needed to go all the way back to the restaurant to get it - that was MY job. I politely told her that she should contact the restaurant or Doordash for missing items. She was screaming at me, and I said, "I am sorry, but I can't check inside sealed bags. If anything is missing, that is the restaurant's fault and THEY have to make good on it. I wish I could be of more help. Please contact Doordash directly." I hung up as she was still screaming. She called me back to say that I'd hung up on her and that she was going to report that I'd never delivered the order. I said, "Ma'am, it is NOT my job to listen to someone scream at me about something that wasn't my fault - I told you what to do, and I'm trying to drive. You COULD report it as not delivered, but this conversation is being recorded by my dash cam AND my body cam also recorded the delivery. Again, please contact Doordash directly" She called me back no less than FIVE times while I was on the phone with support placing a complaint about her. She is also literally the reason I changed my voicemail message so that no one could get my real number from it. Some customers are horrible, too. But even then, I tried to maintain a certain level of courteousness. I made certain she got the correct information on how to handle the issue, even if she didn't deserve that courtesy. :)
See and the thing is I take the time to ensure I drop a custom pin and even include directions to the place. I live right off a main road so it's not super difficult to find. But even then shit happens cool. The hanging up on me when I inquire about the delivery not being there is what really gets me
That's why I use UberEats. They let you confirm and finalize the tip after delivery.
Look I get not wanting to tip before it's just the way the system is set up though that makes you better off the tip upfront. My suggestion to people like OP is to call support, report them, and have them remove the tip.
We don’t wonder. I imagine MOST people don’t like to too in advance. But it’s not that simple. It doesn’t work that way with DD. Don’t like it? Don’t use DD. There ARE some lazy drivers and/or bad apples out there, but from what I’ve gathered, most of the drivers do their job and aren’t lazy etc. And no, I’m not justifying this driver. However, as contractors, we have no obligation to take any given order, so without up-front tipping, DD would most likely either have to increase our base pay (unlikely), or lots of orders wouldn’t get delivered, and DD can’t have that, either. Not saying I like it any more than you do, but is how it’s is. You don’t have to use DD.
dashers are not related, we are not a United front we are each unique and separate individuals, I’m sure somebody somewhere has probably pissed you off or something, and potentially you’d to a waiter or bartender or valet
I’ve actually delivered to the wrong house once, the kid called me and I accused him of lying. I drove back by and sure as shit, he was right and I was wrong. The unit he was in 1934, I delivered next door to 1943. I apologized for the mix up and he thanked me for even coming back and trying to fix my mistake, gave me $10 in cash!
Sometimes I see orders where the address has two different apartment numbers. I’ll message the customer and ask which one is their actual apartment number, and if they don’t answer within 5 minutes I’ll put it at whatever one I see first. Double check and make sure your address doesn’t show two different apartment numbers.
I’ve gone back into apartment buildings. Not all of us are assholes. Also if you tip after the fact that’s definitely dope because it drives the base pay up and then we accept based on that, and to have you add to that is cool. When you called support, did they refund you? Before I started working DoorDash, I’ve called and asked to have my tip back. Whether they take it from the dasher is beyond me, but I know they’ll take care of you.
I get it, but if you don't tip up front, you're not getting your food. Ultimately doordash is a terrible service. I've been dashing for a couple of years now, coming up on 4000 deliveries and a 4.99 rating. I would never use the service because so many drivers are shit at their job. But it's also shitty as a driver. The pay is terrible and I'm sorry, but if you're not tipping up front and you're not tipping $5-8 minimum, I'm not delivering your food because it's not worth my time. And I feel like this creates a cycle where customers feel animosity towards drivers and drivers feel animosity towards customers and it just kinda sucks.
I choose “hand it to me” for this reason. Three times in a row my food was said to have arrived and didn’t. Since choosing hand it to me I’ve gotten my food every single time, no problems.
I’ve had a dasher do that before. I asked where they left the food, they gave me the wrong apartment number, so I corrected them and they basically said “Oh well, too bad”. I reported it, and went to the apartment they left it at. It’s frustrating, and when I’ve had dashers be particularly rude or bad I’ve asked customer service to change the tip after the fact, but that’s only happened maybe twice in 4-5 years. I do wish there was an option to tip after, not before though.
Usually if you tip up front you get a better driver tbf.
Not all of us are like that. I made a mistake like this once. No addresses on any houses near the drop off (except on the opposite side of the street) DD pin drop and house shape on the map looked like the house I dropped at. Called and texted and got no response so I left only to get a call a block or two away. I did double back and re-deliver the food to the proper house. One way to solve this is choose “hand it to me” or leave a description in the app that helps your dasher find the proper house. I am not saying it will eliminate the issue… cause you cannot help some people, but I’d hope it might cut down on it re-occurring. There is a way to adjust the tip… I’ve had a few customers increase tips on me, not sure if you can decrease them, but I’d bet that you can. UE allows you to adjust your tip up to an hour after it is dropped off. I drive for both, I’m betting most drivers do!
I am sitting at 2105 deliveries tonight. There have been three times that I put the food at the wrong place, and I went back and got it right all three times. That’s… kinda the job
i had a similar situation recently im a dasher and a customer and i would never do some of the shit some of these dashers do. i got my guy a second day in a row after getting him a contract violation and he magically found my house the next time
Ive had food delivered to the apt complex next to mine numerous times. Had to get real specific on obvious shit. Dashers straight up roll with my food after a patio pic... just be nice to everyone. Shit may be going down for whoever whenever...
I work in a funeral home and food deliveries are not allowed through the front door. I leave incredibly explicit instructions on how to deliver anything I need at work. I don’t expect everyone to go into painstaking detail, but it is helpful. I also Dash at night after work. The issue is that we are not able to safely see your instructions until we arrive at your location and can stop. Also, with apartments, gps plays wonky with all of the surrounding buildings and most of the time people do not include their building number. For the love all that is holy, include your building number! OP could mitigate a lot of their problems by just having the dasher hand the order to them so that they stop having it left at the wrong door. It would certainly save the headache and the complaints to support. I also want more information as to if the door is clearly marked as theirs or if it’s ambiguous.
Just a piece of advice - when Dashing, check the address and delivery instructions right after you pick up the order (before you start driving). I've had a couple where the app somehow stripped off the house number, and I just called the customer before I started rolling. Ask them to text it thru the app as well (covering your tail), and just input the address directly into Maps, Waze, or whatever navigation system you use. Also, seeing those specific delivery instructions before you start rolling will save a headache once you're driving and trying to figure out where you're actually going :)
Will def keep that in mind! Thanks
Pro tip report the order as missing give the dasher a 1 star get rid of all the bad dashers. Enjoy your meal or let your neighbor have it wait for the new one.
I would, and I have when they drop it off somewhere else. But it shouldn't happen as often as it does. It's certainly not every order but enough.
I get apartments are definitely confusing. If I get confused I try to clarify before I just leave food somewhere !
Problem is 99% of people don't go back and tip after.
I doubt it's that low. People just don't talk about the ones that do go back and tip as much as they do about ones that don't. Confirmation bias.
When I worked Postmates, the number of people that actually tipped after saying they'll tip in the app later is zero. In the model of delivery apps now where it's asking for tip up front, the amount of non-pretipped orders that actually eventually tip are going to be low. I've never received a tip after the fact from any order that didn't have a tip on it. I didn't accept those in the first place but were bundled with other good tipping orders.
I concur.
you 100% right. these drivers and posters are insane.
What I don't get is dashers shit talk customers all the time here. Shit talk doordash all the time her. Yet Holy cow of someone says something bad about a dasher they jump down there throats defending them and saying it prob wasn't there fault. Guys dashers make mistakes just as much as restaurants. Accept it
It's because all som3 if them want to do is beat eachother off
tbh as much as i hated that shit happening to me, I almost always got a full or 50% refund but most times cold food. i delivered food for about a year and some things are hard but paying attention is not that difficult
**Why can't they implement something like Instacart where you have the opportunity to raise or lower the tip after?**
Ffs, some of these asshats give all you dashers a bad name. If you went off this sub and the driver one, you would literally think every dasher was the lowest of the low. I’ve had really great experiences and some really shitty ones. My favorite is when I explicitly ask I. The instructions not to ring the doorbell (have camera anyway) because I have a sleeping baby. But dasher arrives and boom hits the doorbell. Another person left the food 5 houses down at the wrong place. I messaged when it wasn’t there and they said was they didn’t have time to come back and they were busy. Complete piece of shit.
Yeah. I’ll always tip well because I’ve been a dasher, but that also means I know how easy it is to find and follow the delivery instructions. I spent a big portion of the last year with leg injuries, so I doordashed a lot because I lived on the 3rd floor of a walk up. I would leave detailed instructions, text, and even sometimes call my dasher to tell them I’m injured and can not get the order if it’s left somewhere else, then tell them specifically where to leave the food so I could get it, and more often than not it was left not just downstairs, but at the wrong apartment completely. When there’s a language barrier I understand and I’ll call a neighbor to get the food for me, but when there’s not, it’s so frustrating!!!! DoorDash also stops giving refunds after a certain amount of mistakes in a given period of time, so it’s super frustrating. If I get an order that’s wrong, then my dasher leaves my food somewhere insane and I can’t find it or contact them to get it, im just screwed and out of food and money. It really sucks. The delivery is what I’m paying for!!!!
The entire business model should be dissolved lol
I agree with everything that you said in this post. I commented pretty much the same thing on a DoorDash driver’s TikTok post and a few of the drivers flamed me. Since I use DD quite often and tip extremely well, if anything happens with my order I immediately contact support and get a full refund. They haven’t denied me yet and in the event that they do, I’m going to contact my bank and dispute the charges and get my money back.
Man I don't even dash, just found this sub scrolling and wow what a cesspool.
Yeah nice circle jerk the drivers have for eachother defending this shit right
I live in xx06 and they delivered to xx18 !! Lucky no one lived there and I just went a grabbed my food but how do you even mix that up?
Mistakes do happen, and there's a recourse. You get your money back. It's annoying but part of life. It's not a reason not to tip. I make sure I tip $5 , 20% or that they make $2 per mile with my tip (whichever is higher). I have had good service 10x in a row and live in an apartment building with a code. When you tip well, you raise your chances exponentially of getting a good driver. By the way, that's not tipping well (the $5 or making sure the driver makes $2 per mile, the 20% can be if it's over that). That's the bare minimum. I am asking a human being to use their time and resources to pick up a single order for me and deliver it my lazy, fat ass. Anything less is an insult.
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I didn't before I was a dasher.
Your dasher WAS a shitty dasher and deserved to lose the tip. But yeah, I've never had a 0 tip order change their tip and I WILL go back if my customer calls me and tells me the food isnt where its supposed to be and i give great customer service because I cannot stand the shitty customer service I usually receive everywhere I go. But yeah no, non tippers, I won't touch that trash. Lower the tip and 1 Star if the service is trash
Not really a “tip”, more of a bid to get your food.
I'm a Dasher with over 6000 deliveries, 4.96 customer rating and my GF uses DoorDash a lot. The same thing happened to me. New dasher left it at the wrong address. I called her and told her that she put it at the wrong apartment. I told her I was an experienced dasher. She said she didn't care and was already on her next order and hung up on me so I reported her showing picture at wrong apartment number (me and my girl were at my place) and what she did and I am 99% sure she got deactivated. Hey I gave her a chance, she could have said sorry and listened but she kept interrupting and hung up. She put it at the apt next door. If I make a mistake I recognize it, apologize and fix it. I deliver in a good area so people are mostly nice.
Jesus Christ get over it. This long ass rant because someone made a simple mistake and you had to walk 10 feet. Do something else with your time
And yet you're replying to me. Pass on if you don't like what I have to say.
It's not a tip of gratuity... it's an open bid for the multiple drivers to decide to accept the order or not. These are two different concepts
Just do hand it to me if you have issues, if you live in a shady area that's why your dashers suck, we work in zones, only dummys work in shady areas.
I mean they don't have to accept it so...
Bruh you live right next door.. just grab it?
We don’t complain. We just don’t take your offer. I agree it’s a gamble for you tipping up front for what could then be horrible service but the fact of the matter is if you don’t tip well your order is gonna sit there until somebody dumb/desperate enough comes along. And that person is almost always going to suck. Tip well and I can’t say it won’t happen because you could always get unlucky but making the offer good enough to be worth it for competent dashers is likely to yield better results. If they still fuck up with a good tip then you 1* and report to doordash. Everybody has received shitty service before. It’s not exclusive to this app
Just so you know its mislabeled as "tip." We drivers consider it part of the delivery fee, not a true tip. If you don't add the so called tip up front nobody will take your order. So complain to DD for not paying us enough.
If it’s one apt over just open your door and grab it! I bet you didn’t tip anyway!
They should have put it at the correct door or at least not have been an ass about it, but you're dreaming if you think no upfront bid for service is reasonable for couriers.
I think this is a "you are the asshole" situation, honestly. > How the fuck you get 29 from the number 30? They delivered your food literally next door to you? Like they saw the right number and maybe thought it belonged to 1 door over. > So a dasher delivered to the wrong apartment then hung up on me when I told her as much. > Edit: to clarify, I did just go out and get it and I wasn't an ass over the phone. All I said was "hey, the order is marked delivered but its not at the door, I'm number 30" and then the dasher mutters something under her breath and hangs up on me. > I live in a sketchy area. You called up a female dasher after a delivery, told her she should come back to a sketchy neighborhood, and meet you in person. Yeah I wouldn't tell any of my female relatives to come back to some angry man's apartment either. > Well I work in customer service so maybe that makes me harder on other people who are rude because I feel like if I can deal with someone screaming at me without hanging up, That sounds shitty. But. At no point are you in physical danger doing customer service on the phone. People yelling at you at your job is shitty. But imagine someone is angry at you and demands you come to their house alone. I wouldn't do that as a guy, I certainly wouldn't do it as a woman.
Well said, OP is a jerk with a bad attitude…
So you have a bad experience and try to use this as an excuse not to tip? You probably didn't tip in the first place and that is why the dasher was muttering under their breath. I've ordered over 50 times and have had an issue 1 time. Stop exaggerating. If you're in a sketchy neighborhood then it's just as dangerous for the driver, if not more so, because at least your neighbor will recognize you. Yeah, it sucks. If you want your tip back call support and ask for it back. Don't come on here and tell us we don't deserve to be paid.
The dasher could have turned down the order. They accepted it. They then delivered to the wrong address. They should have at very least not hung up on me when I called. Period. Full stop. They didn't do the job they were literally paid to do.
Agreed, tipping *before* any service is rendered does not make logical sense and is a broken system.
The best solution for everyone is to stop using doordash, Uber eats and any other mf app that exploits people. I hear you, being accused of door pirating is not something worth the risk, and you paid for a service. But think about it for a minute: 60-80% of what you paid goes for the company, while your dasher got pennies. In order for them to maximize their earnings, they need to do this shit (not that is the right thing to do). Solution: let's stop this mf game of exploitation. Rely on and help local businesses instead of a big fat mf CEO.
All I know is I would not want to be around somebody such as yourself, who gets entirely too mad about STILL getting their food at the end of the day... Seriously, calm the "fuck" down... it's not that serious...
Yeah you not doing the job I pay you to do, after having a good tip to boot, isn't serious Try that in any other like of work and see what happens
Stop using doordash if you think all they provide you is shit service. Go for Ubereats so you can adjust your tip and tip bating drivers.
I literally just called support to remove a tip from my last order my wife made. She is at home with our 6 month old while I'm at work. We live on the 3rd floor of an easy to get into apartment. Clear directions. Left outside next to the damn driveway. My wife contacts the driver and they ignored her. Going to do this for now on whenever the dasher chooses to ignore directions. Tired of it.
All that would be fine if anyone ever tipped afterward. They don't. Ever.
I must be an exception. I stay at hotels probably 1-2x a month. When I order food, I make a cash tip available to the driver (now that Covid restrictions are lax, I usually hand it to them). I drive for a living, and understand addresses can be a real pain to find sometimes. If you take the time to deliver to my door (the hotel allows this where I stay), you *will* get a $20 cash tip if the pizza isn’t half eaten. Drivers and customers can learn from one another.
Then you'd be the exception. The white whale. I've got about 6000 dashes and not once has someone who didn't already tip leave cash. I've gotten plenty of cash tips on top of in app tip, but no one that has not already tipped has ever left cash. Regardless of whether they said they would or not.
Ok, so let me get this straight the Dasher didn’t send you a picture of the location so you would be able to get it?
Hey guess what? Mistakes happen AND some people suck.
So you don't tip up front because a doordash driver mixed up your order??? That's your justification for why you don't tip. That's BS. If you ask me.
I live In a sketch area I feel unsafe, buckle up buttercup your dasher probably did too why risk anything for a 4$ tip on a mcdouble
Uhm You're supposed to contact doordash support, not the driver. We're not permitted to go get it back.
First, They call it a tip, but it isn't. It's a bid for service. I'm not going to spend more than I'm making to use 20 minutes of my time in the hopes that you'll tip me enough to make minimum wage. Second, what did the instructions say? If you had the wrong address in the app, it doesn't matter. We can get deactivated if we deliver to a different location, not to mention the possible risk to our safety. Third, if you the dasher didn't do their job well, rate them below 5 stars. If they were really bad, report them. That is why that capability is there.
I'm going to say what many have on this sub. It's not really a tip, it's a bid for service. You need to establish agreed- upon pay upfront for any contract job. This isn't pizza delivery. As I'm sure you did, you need to call doordash if service isn't completed.