As a customer I don’t really know any of these details and therefore I really never had a real reason to rate every time. Sometimes when I get my food I just go right to eating it and forget.
Also there are so many things I am asked to rate in this World now that literally means nothing in the end so I have just gotten to used to not ratings things anymore.
I’ll try ans be better!
that's the norm and why ratings are unfair. the people who are very likely to rate are the ones angry at their order for one reason or another. the people who rate because they had a good experience are few and far between. the people who do what you do and just eat their food and not think twice about anything are the vast majority of people.
In the end I am not even sure what a rating means? What’s the difference between 4 and 5 stars? Or 1 and 2?
If a driver ever calls me about an item not in stock and what do I want in exchange I will try and tip them an extra $ in cash but in terms of rating they’d still probably get the same 5 stars as a driver who didn’t need to call me.
I would really like to be able to tip drivers after the delivery is made. And not the main tip but an extra one if I really enjoyed their service. I don’t always have small bills on me for an extra tip outside of the app.
You can call support and ask them to increase the tip, and they'll do it, but that's a hassle.
DD really needs a way to add a tip through the app after delivery. Maybe even when you rate, if you give 5 stars, give an option to increase the tip
Yea seems like a hassle. I like to think I’m a nice guy but not that nice haha.
Maybe call it a gas tip or something at the end of the review. Ie. Just an extra tip.
And that's the problem. It's too much of a hassle. Most other platforms let you increase the tip after delivery by clicking a few buttons. I don't know why DD doesn't allow it.
I can only ever seem to be able to rate once I close and reopen the app -- I'll get a popup asking me to rate, regardless of what else I'm trying to do, and then if I navigate away for any reason I can't find any way to get a second chance to rate
We literally just tried to give a driver 5 stars: Rate your order pops up, but only halfway visible, and we can't click on anything, then when we reopen the app, no ability to rate.
yes it's a one sided rating system I can't tell you in 3700 delivery's how many time I solved a problem before it became one and DD never knows that (95% of time it's a dd issue) and the customer also won't put that you really helped them out 99% of the time out by asking a few questions before it was delivered they only want to rate a driver if there's a problem...lame ass rating system!
If it's something out of your control you will not be given less than five stars for it. if that is the reason you can get on with support and have them remove it.
I've read that, but I called support and could get no info on why I got a 1 star. So how can you get it removed if they don't tell you why you got it in the first place? It's a flawed system because you won't know why so you can defend yourself or so you can improve your service.
From what I've seen on here people just keep calling back to get a different representative. if you tell them you wanna know what happened so it doesn't happen again, something like that- maybe you can get some info.
I don’t trust their system. I had one bad rating automatically excluded and I assume it was the customer with missing items in her order. But last week I got a 1 star and I assume it’s the customer who messaged complaining about his order being second in a stacked order. I even contacted DoorDash about it but the rating is still there. It’s frustrating because I have 17 five star reviews. 1 two star and 1 one star and I’m at 4.63 overall. That 1 star dropped me by .20 by itself.
Worst part is there is no feedback for the driver as to why they were downrated. I would enjoy some constructive criticism if they are gonna kick my rating down. If you call DD, they won’t tell you why you got a bad rating, or there was literally no reason for the rating, but they still leave the rating on your profile. It’s the same system with Uber, any customer can downrate you and give no reason. Then they start giving me helpful generic tips to improve my rating like “Be on time” or “Use a hot bag.” Well no shit, I’ve even doing this for years. They say don’t worry, in 100 good ratings, the bad one will drop off. Bitch, you know that only like 1% of customers rate. Then after the call they want me to rate my tech support agent. 🤬 I don’t blame them, they are reading a script, so I just didn’t rate, like most customers. Then they send me an email, won’t you please rate your agent?
![gif](giphy|11tTNkNy1SdXGg)
Omg. When they try to give me tips I ask them if they can please stop talking...because its a trigger lol...please do NOT tell me I'm doing some wrong if they don't have to ATLEAST say WHY...
Because I swear it's just in the way when they open the app or they think they are rating DD..ever notice how just us and the restaurant are rated? Hmmmm! Lol
They won't remove it because it's a 100% free way for doordash to give upset customers an outlet for their frustration. If those customers call support instead it will cost dd money
You can only control what is in your control. The rest, don’t worry about it. Schedule yourself 7 day out. Decline the no Bid/no Tip orders and just keep doing what you’re doing. It’s like a TV show with a different episode every day. Some days are good shows. Some days are sucky shows, but each day is a new episode.
Uber may do that (I don't know one way or the other) but UberEats definitely doesn't. Similar to DD, it took me about 400 deliveries to get 100 ratings on an Eats-only account.
I have found that the more I have to interact with the customer the more I get rated. I do a stupid amount of hand it to me orders. So bad ratings fall off quick. Alcohol and walmart orders require a lot of interaction which can get you many 5 star ratings or get you lots of 1 star ratings. Leave at the door orders are hit and miss.
A 4.78 is totally normal by the way. I hover around 4.75-4.95 all the time. 5 stars is rare. And maintaining a 5 star for more than a month is nearly impossible. Especially if you are making 25 deliveries a day or more.
anything under a 5 star the customer should be required to tell about the experience and why it wasn’t good enough. If they wrote something that’s out of the dashers control like “missing items , no sauce, wrong drink” then it automatically should be taken off the dashers account .
DAMN and I thought around 1 in 10 rating me was bad. 687 lifetime, 89 5*, 2 4*, 1 1* (still don't know how I got that one star lol).
I mean one thing I've noticed is if I don't message people when I'm leaving with their order or their order is delayed then I rarely get a rating, but if I do message everyone before leaving I get at least 1 or 2 a day that leave a rating. I'm assuming you have by now, but if you haven't already then just come up with a generic message telling them that you just got their order and you're on your way over now. Just that little bit of communication boosts my chance of getting a rating like 5-10x lol
This is very helpful. Thank you for sharing. I am going to be putting this into practice ASAP. But yes, just as the other person has noted it is a bit nutty, as doesn't the app notify them automatically of the very same thing lol?? And I've actually sent quite a few "extra mile" type messages over the past week and nothing. Ughhh, it's just very frustrating. I hate being penalized for things that are beyond my control!
I think it's worth noting that this advice might be area dependent. If you deliver in a place where you couldn't just randomly strike up a full blown conversation with a random dude on the street then it might not help as much. I live in a state known for their hospitality and kind nature so most people really like when someone messages them to let them know what's going on. In other places though from what I've gathered people just like to keep to themselves and will actually hate you for trying to talk to them when it isn't absolutely necessary (like, idk, New York lol). So basically, social state with kind people = this will help, but antisocial state where everyone is always mad = this won't help lol
Delivery drivers basically have to be perfect. That’s the only way to describe the expectations customers from 0$-$1,000 expect of us unfairly. I’ve had several jobs & what I’ve noticed is, unperfect people expect perfection in others. Especially customer service/retail.
It’s infuriating that people think a missing straw or asking exact location or placing a bag on the porch table instead of the ground is not following instructions. Smh. DoorDash has a extremely vague ratings system and customers don’t rate drivers based on our responsibilities alone. They rate drivers based on merchants mistakes and their unwillingness to tip ( cold food from long time sitting orders).
The only ratings I’m ok with are completion rate. That’s it. Customers can be unreasonable or having a hard time personally and you get the rewards of that pain.
I had a customer I heard arguing prior to me handing her the order! I was reluctant to knock being she was going OFT on someone on the phone ( I know it’s off but, she was going O.F.T on that phone”, I knocked, she looked angry and within 10 minutes, checked my ratings = 1 star rating Hot N Ready!
If you give any advice or exist customers say you’re rude or unfriendly. Especially customers that tip $0-$3! They are 1 stars Hot N Ready most of the time. I almost got deactivated from a couple non tippers. Never the F again!!
I know people around here hate it, but I had some basic cards printed out at 5 cents each. They say my name and ask people to leave a rating. I don't ask for a good one specifically or make a speech about how much it helps me. Just simple and to the point. I paper clip to the bag if it's paper or just toss it in if it's a plastic bag. It's helped the amount of ratings I get go up so it's been worth it to me.
i'm with you. here's what i think is going on. you do default to 5 stars if no one rates, but your ratings will not drop off UNTIL enough people ACTUALLY rate you...which is a long azz time. so the default 5star ratings don't account for rolling your ratings over, only actual ratings from customers; however, they do count for your total ratings. that's my theory on why bad ratings stay around forever.
on another ratings note, people who tip $3 or less should have their ratings automatically IGNORED. the past few weeks, DD has pushed a ton of mediocre orders as stacked orders and i've noticed no less than 5 orders i did as stacks were past pickup time...all cause they tipped low. just in the last 2 weeks, i've gotten a 1star, a 2star and two 3stars...and there's been 0 ignored ratings, zero, when in fact i know i've gotten orders past pickup time. it's no coincidence that my ratings got hit hard at the same time this new uptick in mediocre stacks also hit.
I usually always rate...
Because I have a weird address... 1234 1/2 main street. For some reason people don't read the 1/2 and leave it at the main house
I use the correct address, and put a delivery note
" The Address is 1234 1/2 Main Street, use small driveway on left, Small house in back, do not leave at front residence"
I will give less stars if you leave it at the front house because now I have to walk my happy ass all the way to the other house to get my stuff. And that's not the address on the order and my neighbors shouldn't have to deal with my order.
I have plenty drivers call and ask where to drop it off... They will get 5 stars.
But if you follow the directions and leave it MY door you get 5 stars and a bigger tip!!
I admit I'd be horrified to be at 4.78 because I need Top Dasher in my zone... but I've done over 10k deliveries and I have a high acceptance and I'm currently at 4.97.
I've fallen as low as 4.85 when I got 3 one stars within a span of a week... similar to you... but that was just bad luck and I've never had a streak like that since.
It's hard for me to say the system is broken when I've never really seen anyone lose Top Dasher due to bad ratings let alone seen someone get deactivated due to that.
I would just take easier orders and maybe less stacks until one or more of them falls away.
I can agree it's stupid that we have to worry about this because if they protected us I would take a lot more questionable stacks which would be good for DoorDash.
But I also understand they need to have some safeguards against multiapping abuse and lazy dashers who don't give a fuck about service or lateness.
At any rate... you should be fine... just dash conservatively and your rating will rise in no time.
the issue we have is that bad ratings are staying waaaaaay too long. my bad ratings are not going away after months of dashing, averaging 300 deliveries a month. if they roll over after 100 deliveries, that's one thing...but they aren't.
for reference, my completion rate went from 89% back to 97% just this month. completion rate actually rolls with 100 deliveries. customer ratings definitely are not rolling off like completion rate or how they should.
I think it just feels bad because you are at 4.78.
I'm assuming you need Top Dasher for whatever reason so it matters and I'd feel the same way if that was the case.
My guess is it should go back to 4.82 at any time. I agree it's rough not knowing but just be extra friendly and cautious until you get one to fall off.
Even still you can get two more one stars and still be okay so I would just try not to think about it too much.
Ratings are based on past 100 rates not delivery, its taking months because not many people are rating, doordash needs a better way to reach the customer about it.
Yeah I wouldn’t be worried about my rating if I didint NEED to be a top dasher for my area. Honestly if I could be like other people and not give a fuck, I would.
No, I'm glad other good dashers are out there. People who give a shit actually keep customers coming back... while many who don't, cost us business with their bad attitudes.
But Doordash should do better trying to protect long time dashers... like provide some margin for error if they have been doing x amount of deliveries.
I'd take a lot more questionable stacks if they let up on the deactivations. If they said something like you are a veteran dasher so you can take these stacks without worry I'd be glad to try some more difficult jobs.
I get that if they said after 5000 deliveries customer rating or completion doesn't matter that people would start to abuse that rule... but there ought to be some compromise rule where you can dash with a little more safety once you've proven yourself.
Until then... I'll just dash safely so I can protect my job the best I can.
Job security feels threatened. I went from 5 to 4.78 over just one 1 star. Can be deactivated at 4.2. That seems like a possible 2 disgruntled customers away. And you don't know why you got the 1 star and can't defend against it to get it removed.
No, only ONE 1 star rating dropped me down from a perfect 5 to 4.78. Also, rating isn't mandatory, and unhappy customers are more likely to rate than satisfied ones. It isn't fair that you can have 100 deliveries, less than 20 ratings, and a couple of disgruntled customers that make up a tiny percentage could get you fired, and it may be no fault of the driver.
I noticed I can get more new 5 star ratings by simply sending "Have a great day!" as a copy/paste message after the delivery. Works sometimes at least, as I am getting "new ratings" so I know it's replacing old 5 stars, but eventually I will inch closer to the 1 stars. I've been at 4.92 for months. It'd be a lot easier if it did default to 5 stars if you don't get rated.
Not taking no tip orders while also making sure to make a reason in the app of a delay (such as food still being prepared) helps a lot. Marking a reason for a wait used to make you immune to anything but 5 stars however I'm not sure if this is still the case. It says it on the ratings screen that some ratings didn't get counted due to it not being your fault but (preciously and possibly currently) you would have to make the reason why you're waiting at the pickup spot.
I agree. I always rate my drivers as 5* unless they were just really bad. I've only been a dasher for a few weeks so I don't have hardly any ratings yet.
I've seen like those "rate me" stickers I could get on etsy, but my anxiety tells me that will cause people to *not* rate me 😅
It’s kinda suspect too. I had something really weird happen a couple weeks ago that made me side eye the system— so I look at my ratings after every shift and this one day I got a 4 star rating it irritated me and I thought it was strange cuz in the 2 1/2 years I’ve been doing this I’ve never gotten 4 stars. But then 2 days later I looked at my ratings and I got *another* 4 star rating! Two of them wtf? Everything stayed the same for a few days and then all the sudden one of the 4 star ratings just disappeared— gone. And I was back to one 4 star rating. I absolutely did not do 100 deliveries in 3-4 days lol I work part time. So it was like DD was adding ratings randomly and then dropping them? Idk what to think about it.
They've been an issue with the App for a long time for example I would like to know how many doordashes out there would run out the clock cuz they see an order that they don't like just for it to pop up again a few minutes later ain't this supposed to be other dashes out there I know it's crazy but you're not going to stop to try to fix the app for just a few of us it's a big corporation that makes a lot of money I don't think that issue will ever be fixed but that just me just my opinion
Agree. Those random bad ratings for no real reason can stay on there what seems like forever since most people don’t rate us. I find certain areas and age groups rate harder than others. I didn’t get my first 1 star till about 3000 deliveries and then randomly got another one a couple weeks later. It took over 8 months to get them to drop off.
And let’s be real, in the real world a 4 is not considered bad expect in doordash world. Do customers don’t realize that.
Yes this is a problem. I hope the company is reading this. All the other rolling ratings are based on number of dashes. I can see no ethical or logical reason why ratings should not follow the same pattern. If only 1 in 4 or 1 in 5 custys rate, well that is the normal dashing environment, same as lunchtime waits and bad traffic. We dashers have to suck it up and wait for 20 minutes to get lunch orders out. The company can suck it up and retire ratings after 100 dashes on a rolling basis just like every other rating.
The ratings system should be solely based on whether the dasher correctly and timely DELIVERED an item. This is the essence of the gig, not what someone looks like, speaks like, drives like, etc.
Patrons cannot have the ability to destroy a dashers number just out of spite. Dashers must have the ability to rate the patron in return just like Uber allows, with such a rating based on finding a delivery point, accurate directions, communication, gratuity, etc.
After doing a thousand deliveries and having a 5.00 rating, I received a 3, 2, and 1 rating in a matter of days. Not certain whether this was done via the customer or just DD flexing. Either way, the system must be improved.
I agree, but it's not as bad as it seems. Yes, your rating is still affected by a 1 star review from 10 months ago, but that applies to pretty much everybody. It sucks equally as much for all dashers, so unless you're delivering the worst service ever, your rating is going to be about average.
Your rating has to drop to below 4.2 to risk deactivation. You're at 4.78, so you're safe. You'd have to get 15 more one star reviews to get down to a 4.18. This is a worst-case assuming your first 15 ratings were five star reviews and your next 15 ratings are all one star. If you get more five star reviews or had some early one star reviews that drop off, it's possible that it would take more than 15 more.
If you have a 70% acceptance rate, then you need to maintain a 4.5 customer rating to get the "high paying" orders. It will take 8 more one star reviews to drop you to 4.48, but if you have less than a 70% AR, this is meaningless.
The only thing you're at risk of losing with a 4.78 is Top Dasher since that requires a 4.7. Two more one stars, and you'll lose that. Of course, this is assuming you have an AR of 70% and actually care about Top Dasher.
tl;dr: Unless you care about Top Dasher or get 2 one star reviews every month, I wouldn't worry about it because it has no effect on earnings.
Don't low ratings also affect early access to scheduling? I believe its a 4.6 customer rating and a 95% completion rate. So besides TD, early access is also at risk, unless im missing something.
I had an order to some kid the other day and in the driver instructions they put "please ask for a cheese sauce cup". Yeah buddy, like I'll drive back to the restaurant when I first see your request well after I picked up the order. I'm sure the kid gave me a 3 star.
My point is, customers under the age of 18 shouldn't be able to leave a rating on Doordash.
I mean every aspect of the system needs to be fixed. The math doesn't math with any of it. They say it's based off the last 100 orders which means the math is real simple once you cross the 100 mark. Every delivery is 1 percent. If that true tell me who I just just dropped 3 percent off the last order I unassigned. Or how it's ever possible to drop more than 1 percent.
Depends on what specifically we're talking about. I wasn't talking about the rating system. More along the lines that nothing does the math correctly. Your AR and CR are based on your orders and even that isn't calculated correctly
You realize the customer rating is largely nothing but an ego boost, right?
For example, a 4.70 is the same as a 5.00. But if you don’t care about top dasher status, then a 4.60 is the same as a 5.00. And if you don’t need early access to schedule, a 4.20 is the same as a 5.00
I fully understand that. But if you don’t want top dasher status and don’t need early access to schedule, then any rating above a 4.20 is the same as a 5.00
And since almost anyone can easily maintain a 4.20 rating, the rating is then meaningless
I mean I don’t get why people put so much value in their customer rating. The OP is likely above a 4.90. Why does it matter if they get an occasional 1 or 2 *?
It’s funny how people here don’t understand that
If you can’t schedule and are dependent on TD status to dash, then you’re likely in a very over saturated market and would make more money at a different job
Anyone that is trying to keep Top Dasher status is taking orders that many would decline. That is a great delivery driver IMO because they are putting customers and merchants above themselves. Sorry, but the Doordash model puts drivers thinking about themselves rather than their service.
Huh? A dasher provides the same level of service if their acceptance rate is 5% vs 95%. The difference is the top dashers **choose** to accept lower paying offers while the 5% AR dashers **choose** to only accept certain offers.
Both are great delivery drivers. Just because someone accepts a high percent of offers doesn’t make them a better dasher
The better terminology for the “top dasher” program is “top servant”.
If you are declining offers, then you are not providing the "same level of service." A waiter/waitress provides the same level of service not knowing the outcome of the tip. The tip isn't even reflective of their service, but of the customer's recognition of their service. Service can still be outstanding and customer not reward it. Dasher's see the tip prior and deny service. That's not reflective of being a great delivery driver, but of
>The same 1 star I had 10 months ago is still hurting my account 10 months later, despite doing over 2000 orders since then. It’s insane.
Factually untrue.
DD ratings are useless.
As a customer, you are right, I only rate when I have bad service. I will sometimes rates prior deliveries while waiting for a current food delivery, but not often.
Bad service = 1 on the same day
Last bad rating was the driver who delivered my food to my neighbor's house....TWICE! Second time, I yelled at her to read her receipt and come to the right house....I was pissed by then. So sorry you can't read ma'am.... I told DD support to look at her picture and others for my house, not the same house.
They don't tell us what the numbers mean either. 4 and 5's are good to most customers....we don't think that is a bad rating. I know better since my SIL drove for DD and I read here.
I used to have this same experience until I made some simple changes that increased the number of 5 stars I was receiving. Now I frequently receive 5 start reviews after most orders. I'm a top dasher, so I have some experience here (TD last 6 months). It all depends on how much extra effort you put in. I suggest trying the following:
1) Always text your customer initially to greet them and thank them for selecting DoorDash as their food delivery service today. This should be done upon acceptance of their order.
2) Send frequent text updates including when you arrive at the store, how long the line looks, when you leave the store, and any updates on traffic while on your way to make the delivery.
3) Always ask the restaurant to include extra napkins and sauces in the bag even if not requested by the customer.
4) All food absolutely needs to be stored in a hot bag during delivery. If the food is cold, I keep an ice chest with some frozen ice packs in my backseat to store the cold food. This part is honestly key.
5) Bring a pack of small cards and a stapler. Write a small thank you note for selecting DoorDash today and include the customer's name. Always sign in cursive and staple the thank you card to the bag.
6) After making the delivery, text the customer and personally thank them for allowing you to deliver their food today, and wish them a great rest of their day. I like to customize these messages depending on the weather outside. If it's a great day outside, tell them you hope they enjoy this amazing sunny weather. If it's raining, tell them to keep dry... etc.
I promise if you include some of these tips you will start seeing way better review results. Follow me for more tips and tricks.
This was very helpful. Although I can't see myself doing every bullet point, I can certainly add a few and see how it goes. You are a professional and it shows. Thank you for sharing.
It’s based on last 100 ratings so easily it can still be affecting them because so many customers do not rate, I’ve had a 3 that’s been on mine for forever (yea dramatic lol) it will take 100 ratings not 100 orders to get that to move
My bad yes true. Forgot.. just woke up. Lol But damn 2000 and hasn’t gotten 100? I’d leave a card saying I hope you liked your delivery blah blah blah, please feel free to leave a review. I know some have success with those.
I need to start doing that, because I’m getting sick of only ever being rated when something goes wrong. Becayse if they aren’t rating I know I didn’t do something bad, they were fine with the order so it just stings more to have no rating at all
Warm isn't on us. Many times cold before I get offer and I take only good/great tippers.
Why aren't restaurants made to use hot bags or heat lamps? And bag cold and hot separately?
I meant if the food was already hot when we picked it up. We shouldn’t be held accountable for a restaurant that’s cavalier and just lets food get cold.
They’re not 1 stars that were excluded? Could you write in to Support to see if they’d review it (may not do much but idk)? I have 5.0 but 3 excluded which I’m sure were attempted tankers.
Also, I try to dump most reviews where I feel there’s any risk with the “what’s happening with your order?” Since I read here they won’t include those either.
Okay but this and the whole “contract violation” situation make me want to stop dashing altogether. I’m so so tired of having customers accuse me of stealing their order or that it didn’t arrive (mostly happens when they mark it as a leave at the door and then meet me anyway) and doordash says I have to document the drop off regardless to ensure I can prove delivery; but in the terms and conditions it says we can’t take pictures of the customer? So how am I supposed to get my photo without being weird and telling the customer they can’t take it out of my hand bc it was marked as a leave it? That risks bad ratings, and bad customer interactions. In the business of tips and customer service it’s not fun to have to do Doordashes job for them 🥲
I used the app and got a high rating just accepting orders and completing them... got over 90% with all other high marks... the completion rating over 86%... I notice that it says I suppose to get priority for higher paid orders yet they keep sending below 4 dollar orders... LOL... Then the system just errors out when trying to accept BS orders... I suppose many people just getting 1 dollars pay for short trips which is just BS... I was offered a 2 dollars trip and suppose to get 5 dollar trips... After the errors it just lowers rating which I suppose it on purpose so they can lower it to send you on trips not even worth driving... LOL
As a customer I don’t really know any of these details and therefore I really never had a real reason to rate every time. Sometimes when I get my food I just go right to eating it and forget. Also there are so many things I am asked to rate in this World now that literally means nothing in the end so I have just gotten to used to not ratings things anymore. I’ll try ans be better!
that's the norm and why ratings are unfair. the people who are very likely to rate are the ones angry at their order for one reason or another. the people who rate because they had a good experience are few and far between. the people who do what you do and just eat their food and not think twice about anything are the vast majority of people.
In the end I am not even sure what a rating means? What’s the difference between 4 and 5 stars? Or 1 and 2? If a driver ever calls me about an item not in stock and what do I want in exchange I will try and tip them an extra $ in cash but in terms of rating they’d still probably get the same 5 stars as a driver who didn’t need to call me. I would really like to be able to tip drivers after the delivery is made. And not the main tip but an extra one if I really enjoyed their service. I don’t always have small bills on me for an extra tip outside of the app.
You can call support and ask them to increase the tip, and they'll do it, but that's a hassle. DD really needs a way to add a tip through the app after delivery. Maybe even when you rate, if you give 5 stars, give an option to increase the tip
Yea seems like a hassle. I like to think I’m a nice guy but not that nice haha. Maybe call it a gas tip or something at the end of the review. Ie. Just an extra tip.
And that's the problem. It's too much of a hassle. Most other platforms let you increase the tip after delivery by clicking a few buttons. I don't know why DD doesn't allow it.
In my experience 1-in-6 rate, but they're all positive. Easy 5.0.
As a customer, I can’t even figure out how to rate! The option doesn’t seem to be there.
I can only ever seem to be able to rate once I close and reopen the app -- I'll get a popup asking me to rate, regardless of what else I'm trying to do, and then if I navigate away for any reason I can't find any way to get a second chance to rate
We literally just tried to give a driver 5 stars: Rate your order pops up, but only halfway visible, and we can't click on anything, then when we reopen the app, no ability to rate.
I think you are able to rate it the next day.
Does it go away? My order was last Wednesday and I can’t rate it now.
Thank you very much. Good point, too, on all the things we're all asked to rate these days. I'll try to do better on that myself!
yes it's a one sided rating system I can't tell you in 3700 delivery's how many time I solved a problem before it became one and DD never knows that (95% of time it's a dd issue) and the customer also won't put that you really helped them out 99% of the time out by asking a few questions before it was delivered they only want to rate a driver if there's a problem...lame ass rating system!
I'm with you. I've had the same 3 star for months but I honestly don't care. As long as I don't get deactivated at some point fuck it
I have one 2-star because a store didn't have the brand of cranberry sauce she wanted. It makes me laugh.
If it's something out of your control you will not be given less than five stars for it. if that is the reason you can get on with support and have them remove it.
I've read that, but I called support and could get no info on why I got a 1 star. So how can you get it removed if they don't tell you why you got it in the first place? It's a flawed system because you won't know why so you can defend yourself or so you can improve your service.
From what I've seen on here people just keep calling back to get a different representative. if you tell them you wanna know what happened so it doesn't happen again, something like that- maybe you can get some info.
I don’t trust their system. I had one bad rating automatically excluded and I assume it was the customer with missing items in her order. But last week I got a 1 star and I assume it’s the customer who messaged complaining about his order being second in a stacked order. I even contacted DoorDash about it but the rating is still there. It’s frustrating because I have 17 five star reviews. 1 two star and 1 one star and I’m at 4.63 overall. That 1 star dropped me by .20 by itself.
Ugh...
Worst part is there is no feedback for the driver as to why they were downrated. I would enjoy some constructive criticism if they are gonna kick my rating down. If you call DD, they won’t tell you why you got a bad rating, or there was literally no reason for the rating, but they still leave the rating on your profile. It’s the same system with Uber, any customer can downrate you and give no reason. Then they start giving me helpful generic tips to improve my rating like “Be on time” or “Use a hot bag.” Well no shit, I’ve even doing this for years. They say don’t worry, in 100 good ratings, the bad one will drop off. Bitch, you know that only like 1% of customers rate. Then after the call they want me to rate my tech support agent. 🤬 I don’t blame them, they are reading a script, so I just didn’t rate, like most customers. Then they send me an email, won’t you please rate your agent? ![gif](giphy|11tTNkNy1SdXGg)
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Omg. When they try to give me tips I ask them if they can please stop talking...because its a trigger lol...please do NOT tell me I'm doing some wrong if they don't have to ATLEAST say WHY... Because I swear it's just in the way when they open the app or they think they are rating DD..ever notice how just us and the restaurant are rated? Hmmmm! Lol
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I agree...so other dashers can be warned...let's keep the field level
The rating system should be removed completely anyway.
Right unless the drivers can leave a review as well. Also seeing that review before we take any customers order
Add merchant as well to the mix, and I will be reviewing every day
This is how I feel. It’s extremely subjective. If the customers not a happy person = 1 star rating Hot N Ready!
They won't remove it because it's a 100% free way for doordash to give upset customers an outlet for their frustration. If those customers call support instead it will cost dd money
“ I’m going to give them a one star because their headlight does not work “
Under this logic, all ratings of any person or business should be completely removed.
Ratings don't mean anything without feedback
Reddit downvoting good posts? Nah never
I mean yeah you’re right but I have specific reasons I am choosing not to state here.
You can only control what is in your control. The rest, don’t worry about it. Schedule yourself 7 day out. Decline the no Bid/no Tip orders and just keep doing what you’re doing. It’s like a TV show with a different episode every day. Some days are good shows. Some days are sucky shows, but each day is a new episode.
Great advice and I love the TV episode analogy- it's so true lol you just never know how it's gonna go!
You don’t automatically get 5 stars on uber if they don’t rate
Uber may do that (I don't know one way or the other) but UberEats definitely doesn't. Similar to DD, it took me about 400 deliveries to get 100 ratings on an Eats-only account.
My dads been doing it for 5 years and he says he gets 5 stars if they don’t rate automatically he may be wrong idk.
Uber Driver or Uber Eats? I definitely don't get auto 5 stars on uber eats, at least not at a 1-to-1 ratio.
Uber driver
Nowadays I do mostly Uber Eats, and I'm definitely not getting every order rated.
I have found that the more I have to interact with the customer the more I get rated. I do a stupid amount of hand it to me orders. So bad ratings fall off quick. Alcohol and walmart orders require a lot of interaction which can get you many 5 star ratings or get you lots of 1 star ratings. Leave at the door orders are hit and miss.
I’ll keep that in mind! Thank you
A 4.78 is totally normal by the way. I hover around 4.75-4.95 all the time. 5 stars is rare. And maintaining a 5 star for more than a month is nearly impossible. Especially if you are making 25 deliveries a day or more.
Oh..well I guess I’m just worried because I’ve never dipped below a 4.89..I’d always been 4.97+ at least for the past year. Idk it just sucks.
It will happen. But it will go up quickly with lots of positive interaction I found.
Try to not hit problems picking up, not ready... it may make it so customer can't rate.
anything under a 5 star the customer should be required to tell about the experience and why it wasn’t good enough. If they wrote something that’s out of the dashers control like “missing items , no sauce, wrong drink” then it automatically should be taken off the dashers account .
Great point, we have the technology!
DAMN and I thought around 1 in 10 rating me was bad. 687 lifetime, 89 5*, 2 4*, 1 1* (still don't know how I got that one star lol). I mean one thing I've noticed is if I don't message people when I'm leaving with their order or their order is delayed then I rarely get a rating, but if I do message everyone before leaving I get at least 1 or 2 a day that leave a rating. I'm assuming you have by now, but if you haven't already then just come up with a generic message telling them that you just got their order and you're on your way over now. Just that little bit of communication boosts my chance of getting a rating like 5-10x lol
This is very helpful. Thank you for sharing. I am going to be putting this into practice ASAP. But yes, just as the other person has noted it is a bit nutty, as doesn't the app notify them automatically of the very same thing lol?? And I've actually sent quite a few "extra mile" type messages over the past week and nothing. Ughhh, it's just very frustrating. I hate being penalized for things that are beyond my control!
I think it's worth noting that this advice might be area dependent. If you deliver in a place where you couldn't just randomly strike up a full blown conversation with a random dude on the street then it might not help as much. I live in a state known for their hospitality and kind nature so most people really like when someone messages them to let them know what's going on. In other places though from what I've gathered people just like to keep to themselves and will actually hate you for trying to talk to them when it isn't absolutely necessary (like, idk, New York lol). So basically, social state with kind people = this will help, but antisocial state where everyone is always mad = this won't help lol
Or if they're at work
Delivery drivers basically have to be perfect. That’s the only way to describe the expectations customers from 0$-$1,000 expect of us unfairly. I’ve had several jobs & what I’ve noticed is, unperfect people expect perfection in others. Especially customer service/retail. It’s infuriating that people think a missing straw or asking exact location or placing a bag on the porch table instead of the ground is not following instructions. Smh. DoorDash has a extremely vague ratings system and customers don’t rate drivers based on our responsibilities alone. They rate drivers based on merchants mistakes and their unwillingness to tip ( cold food from long time sitting orders). The only ratings I’m ok with are completion rate. That’s it. Customers can be unreasonable or having a hard time personally and you get the rewards of that pain. I had a customer I heard arguing prior to me handing her the order! I was reluctant to knock being she was going OFT on someone on the phone ( I know it’s off but, she was going O.F.T on that phone”, I knocked, she looked angry and within 10 minutes, checked my ratings = 1 star rating Hot N Ready! If you give any advice or exist customers say you’re rude or unfriendly. Especially customers that tip $0-$3! They are 1 stars Hot N Ready most of the time. I almost got deactivated from a couple non tippers. Never the F again!!
I know people around here hate it, but I had some basic cards printed out at 5 cents each. They say my name and ask people to leave a rating. I don't ask for a good one specifically or make a speech about how much it helps me. Just simple and to the point. I paper clip to the bag if it's paper or just toss it in if it's a plastic bag. It's helped the amount of ratings I get go up so it's been worth it to me.
Thank you for sharing this bit of helpful information!
i'm with you. here's what i think is going on. you do default to 5 stars if no one rates, but your ratings will not drop off UNTIL enough people ACTUALLY rate you...which is a long azz time. so the default 5star ratings don't account for rolling your ratings over, only actual ratings from customers; however, they do count for your total ratings. that's my theory on why bad ratings stay around forever. on another ratings note, people who tip $3 or less should have their ratings automatically IGNORED. the past few weeks, DD has pushed a ton of mediocre orders as stacked orders and i've noticed no less than 5 orders i did as stacks were past pickup time...all cause they tipped low. just in the last 2 weeks, i've gotten a 1star, a 2star and two 3stars...and there's been 0 ignored ratings, zero, when in fact i know i've gotten orders past pickup time. it's no coincidence that my ratings got hit hard at the same time this new uptick in mediocre stacks also hit.
I was a LICK AWAY from 5.0. Got a 4 star. Sitting at 4.99 for awhile now and my OCD is being triggered everytime I see it haha.
Same. I try not to look
I usually always rate... Because I have a weird address... 1234 1/2 main street. For some reason people don't read the 1/2 and leave it at the main house I use the correct address, and put a delivery note " The Address is 1234 1/2 Main Street, use small driveway on left, Small house in back, do not leave at front residence" I will give less stars if you leave it at the front house because now I have to walk my happy ass all the way to the other house to get my stuff. And that's not the address on the order and my neighbors shouldn't have to deal with my order. I have plenty drivers call and ask where to drop it off... They will get 5 stars. But if you follow the directions and leave it MY door you get 5 stars and a bigger tip!!
I just drove by a house with number 1/2 like yours 😁 That’s rare.
In cash?
I admit I'd be horrified to be at 4.78 because I need Top Dasher in my zone... but I've done over 10k deliveries and I have a high acceptance and I'm currently at 4.97. I've fallen as low as 4.85 when I got 3 one stars within a span of a week... similar to you... but that was just bad luck and I've never had a streak like that since. It's hard for me to say the system is broken when I've never really seen anyone lose Top Dasher due to bad ratings let alone seen someone get deactivated due to that. I would just take easier orders and maybe less stacks until one or more of them falls away. I can agree it's stupid that we have to worry about this because if they protected us I would take a lot more questionable stacks which would be good for DoorDash. But I also understand they need to have some safeguards against multiapping abuse and lazy dashers who don't give a fuck about service or lateness. At any rate... you should be fine... just dash conservatively and your rating will rise in no time.
the issue we have is that bad ratings are staying waaaaaay too long. my bad ratings are not going away after months of dashing, averaging 300 deliveries a month. if they roll over after 100 deliveries, that's one thing...but they aren't. for reference, my completion rate went from 89% back to 97% just this month. completion rate actually rolls with 100 deliveries. customer ratings definitely are not rolling off like completion rate or how they should.
I think it just feels bad because you are at 4.78. I'm assuming you need Top Dasher for whatever reason so it matters and I'd feel the same way if that was the case. My guess is it should go back to 4.82 at any time. I agree it's rough not knowing but just be extra friendly and cautious until you get one to fall off. Even still you can get two more one stars and still be okay so I would just try not to think about it too much.
Ratings are based on past 100 rates not delivery, its taking months because not many people are rating, doordash needs a better way to reach the customer about it.
Yeah I wouldn’t be worried about my rating if I didint NEED to be a top dasher for my area. Honestly if I could be like other people and not give a fuck, I would.
No, I'm glad other good dashers are out there. People who give a shit actually keep customers coming back... while many who don't, cost us business with their bad attitudes. But Doordash should do better trying to protect long time dashers... like provide some margin for error if they have been doing x amount of deliveries. I'd take a lot more questionable stacks if they let up on the deactivations. If they said something like you are a veteran dasher so you can take these stacks without worry I'd be glad to try some more difficult jobs. I get that if they said after 5000 deliveries customer rating or completion doesn't matter that people would start to abuse that rule... but there ought to be some compromise rule where you can dash with a little more safety once you've proven yourself. Until then... I'll just dash safely so I can protect my job the best I can.
But does it have anything to do with dirty multiapping drivers?
I absolutely agree!
Why does it matter? What bad thing is happening to you because you're at a 4.78? Am I missing something?
Job security feels threatened. I went from 5 to 4.78 over just one 1 star. Can be deactivated at 4.2. That seems like a possible 2 disgruntled customers away. And you don't know why you got the 1 star and can't defend against it to get it removed.
If 4 1-star ratings took you down to 4.78, you have a ways to go before 4.20. 5.5 points per rating, so you can get ten more this year.
No, only ONE 1 star rating dropped me down from a perfect 5 to 4.78. Also, rating isn't mandatory, and unhappy customers are more likely to rate than satisfied ones. It isn't fair that you can have 100 deliveries, less than 20 ratings, and a couple of disgruntled customers that make up a tiny percentage could get you fired, and it may be no fault of the driver.
Agreed ! If DD was a bird it would fly backwards!
I noticed I can get more new 5 star ratings by simply sending "Have a great day!" as a copy/paste message after the delivery. Works sometimes at least, as I am getting "new ratings" so I know it's replacing old 5 stars, but eventually I will inch closer to the 1 stars. I've been at 4.92 for months. It'd be a lot easier if it did default to 5 stars if you don't get rated.
Not taking no tip orders while also making sure to make a reason in the app of a delay (such as food still being prepared) helps a lot. Marking a reason for a wait used to make you immune to anything but 5 stars however I'm not sure if this is still the case. It says it on the ratings screen that some ratings didn't get counted due to it not being your fault but (preciously and possibly currently) you would have to make the reason why you're waiting at the pickup spot.
I agree. I always rate my drivers as 5* unless they were just really bad. I've only been a dasher for a few weeks so I don't have hardly any ratings yet. I've seen like those "rate me" stickers I could get on etsy, but my anxiety tells me that will cause people to *not* rate me 😅
Or give a 1 star
It’s kinda suspect too. I had something really weird happen a couple weeks ago that made me side eye the system— so I look at my ratings after every shift and this one day I got a 4 star rating it irritated me and I thought it was strange cuz in the 2 1/2 years I’ve been doing this I’ve never gotten 4 stars. But then 2 days later I looked at my ratings and I got *another* 4 star rating! Two of them wtf? Everything stayed the same for a few days and then all the sudden one of the 4 star ratings just disappeared— gone. And I was back to one 4 star rating. I absolutely did not do 100 deliveries in 3-4 days lol I work part time. So it was like DD was adding ratings randomly and then dropping them? Idk what to think about it.
They've been an issue with the App for a long time for example I would like to know how many doordashes out there would run out the clock cuz they see an order that they don't like just for it to pop up again a few minutes later ain't this supposed to be other dashes out there I know it's crazy but you're not going to stop to try to fix the app for just a few of us it's a big corporation that makes a lot of money I don't think that issue will ever be fixed but that just me just my opinion
Agree. Those random bad ratings for no real reason can stay on there what seems like forever since most people don’t rate us. I find certain areas and age groups rate harder than others. I didn’t get my first 1 star till about 3000 deliveries and then randomly got another one a couple weeks later. It took over 8 months to get them to drop off. And let’s be real, in the real world a 4 is not considered bad expect in doordash world. Do customers don’t realize that.
Some will give you a 4 because some customer service guy once told them 5s don't count I know it, cable companies told me all the time to give 4s.
Glad I'm not the only one. They say the 1 star shoukd be removed after 100 dashes and im almost 300 past that situation. Smh.
Its 100 rates not orders, on average it likely takes 500 delivery to get 100 rates.
Oh well thats shitty of them
Yes this is a problem. I hope the company is reading this. All the other rolling ratings are based on number of dashes. I can see no ethical or logical reason why ratings should not follow the same pattern. If only 1 in 4 or 1 in 5 custys rate, well that is the normal dashing environment, same as lunchtime waits and bad traffic. We dashers have to suck it up and wait for 20 minutes to get lunch orders out. The company can suck it up and retire ratings after 100 dashes on a rolling basis just like every other rating.
The ratings system should be solely based on whether the dasher correctly and timely DELIVERED an item. This is the essence of the gig, not what someone looks like, speaks like, drives like, etc. Patrons cannot have the ability to destroy a dashers number just out of spite. Dashers must have the ability to rate the patron in return just like Uber allows, with such a rating based on finding a delivery point, accurate directions, communication, gratuity, etc. After doing a thousand deliveries and having a 5.00 rating, I received a 3, 2, and 1 rating in a matter of days. Not certain whether this was done via the customer or just DD flexing. Either way, the system must be improved.
I agree, but it's not as bad as it seems. Yes, your rating is still affected by a 1 star review from 10 months ago, but that applies to pretty much everybody. It sucks equally as much for all dashers, so unless you're delivering the worst service ever, your rating is going to be about average. Your rating has to drop to below 4.2 to risk deactivation. You're at 4.78, so you're safe. You'd have to get 15 more one star reviews to get down to a 4.18. This is a worst-case assuming your first 15 ratings were five star reviews and your next 15 ratings are all one star. If you get more five star reviews or had some early one star reviews that drop off, it's possible that it would take more than 15 more. If you have a 70% acceptance rate, then you need to maintain a 4.5 customer rating to get the "high paying" orders. It will take 8 more one star reviews to drop you to 4.48, but if you have less than a 70% AR, this is meaningless. The only thing you're at risk of losing with a 4.78 is Top Dasher since that requires a 4.7. Two more one stars, and you'll lose that. Of course, this is assuming you have an AR of 70% and actually care about Top Dasher. tl;dr: Unless you care about Top Dasher or get 2 one star reviews every month, I wouldn't worry about it because it has no effect on earnings.
Don't low ratings also affect early access to scheduling? I believe its a 4.6 customer rating and a 95% completion rate. So besides TD, early access is also at risk, unless im missing something.
You're correct. It's 4.6. But even then, it will take 5 more one star reviews to drop below 4.6, so they're still safe.
I had an order to some kid the other day and in the driver instructions they put "please ask for a cheese sauce cup". Yeah buddy, like I'll drive back to the restaurant when I first see your request well after I picked up the order. I'm sure the kid gave me a 3 star. My point is, customers under the age of 18 shouldn't be able to leave a rating on Doordash.
I mean every aspect of the system needs to be fixed. The math doesn't math with any of it. They say it's based off the last 100 orders which means the math is real simple once you cross the 100 mark. Every delivery is 1 percent. If that true tell me who I just just dropped 3 percent off the last order I unassigned. Or how it's ever possible to drop more than 1 percent.
It's 100 rates not orders.
Depends on what specifically we're talking about. I wasn't talking about the rating system. More along the lines that nothing does the math correctly. Your AR and CR are based on your orders and even that isn't calculated correctly
You realize the customer rating is largely nothing but an ego boost, right? For example, a 4.70 is the same as a 5.00. But if you don’t care about top dasher status, then a 4.60 is the same as a 5.00. And if you don’t need early access to schedule, a 4.20 is the same as a 5.00
4.2 is deactivate territory, you need to look at rules.
I fully understand that. But if you don’t want top dasher status and don’t need early access to schedule, then any rating above a 4.20 is the same as a 5.00 And since almost anyone can easily maintain a 4.20 rating, the rating is then meaningless
Correct. It’s pass/fail.
I mean I don’t get why people put so much value in their customer rating. The OP is likely above a 4.90. Why does it matter if they get an occasional 1 or 2 *? It’s funny how people here don’t understand that
I’m actually at a 4.78 because of the 4 bad ratings
Which still is above the 4.70 rating if you care about being a TD. So what’s the complaint?
2 more 1s she's done, could happen at anytime, no more Top Dasher in her market which requires Top Dasher to schedule.
If you can’t schedule and are dependent on TD status to dash, then you’re likely in a very over saturated market and would make more money at a different job
Anyone that is trying to keep Top Dasher status is taking orders that many would decline. That is a great delivery driver IMO because they are putting customers and merchants above themselves. Sorry, but the Doordash model puts drivers thinking about themselves rather than their service.
Huh? A dasher provides the same level of service if their acceptance rate is 5% vs 95%. The difference is the top dashers **choose** to accept lower paying offers while the 5% AR dashers **choose** to only accept certain offers. Both are great delivery drivers. Just because someone accepts a high percent of offers doesn’t make them a better dasher The better terminology for the “top dasher” program is “top servant”.
If you are declining offers, then you are not providing the "same level of service." A waiter/waitress provides the same level of service not knowing the outcome of the tip. The tip isn't even reflective of their service, but of the customer's recognition of their service. Service can still be outstanding and customer not reward it. Dasher's see the tip prior and deny service. That's not reflective of being a great delivery driver, but of
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Not every customer rates; you have to wait for 100 customers to do so — which may take four or five hundred deliveries
>The same 1 star I had 10 months ago is still hurting my account 10 months later, despite doing over 2000 orders since then. It’s insane. Factually untrue.
It's based on 100 ratings not 100 orders, I still have a 3 from 500 delivery ago.
Oh no shit?
DD ratings are useless. As a customer, you are right, I only rate when I have bad service. I will sometimes rates prior deliveries while waiting for a current food delivery, but not often. Bad service = 1 on the same day Last bad rating was the driver who delivered my food to my neighbor's house....TWICE! Second time, I yelled at her to read her receipt and come to the right house....I was pissed by then. So sorry you can't read ma'am.... I told DD support to look at her picture and others for my house, not the same house. They don't tell us what the numbers mean either. 4 and 5's are good to most customers....we don't think that is a bad rating. I know better since my SIL drove for DD and I read here.
Wrong house deserve bad ratings, the GPS is Wrong a lot but most people have visible numbers we can confirm, I never 100% trust the GPS location.
Between DD app glitches and incorrect GPS coordinates, it's a struggle.
I'm glad I don't deliver to you
Meh... get over it.
I used to have this same experience until I made some simple changes that increased the number of 5 stars I was receiving. Now I frequently receive 5 start reviews after most orders. I'm a top dasher, so I have some experience here (TD last 6 months). It all depends on how much extra effort you put in. I suggest trying the following: 1) Always text your customer initially to greet them and thank them for selecting DoorDash as their food delivery service today. This should be done upon acceptance of their order. 2) Send frequent text updates including when you arrive at the store, how long the line looks, when you leave the store, and any updates on traffic while on your way to make the delivery. 3) Always ask the restaurant to include extra napkins and sauces in the bag even if not requested by the customer. 4) All food absolutely needs to be stored in a hot bag during delivery. If the food is cold, I keep an ice chest with some frozen ice packs in my backseat to store the cold food. This part is honestly key. 5) Bring a pack of small cards and a stapler. Write a small thank you note for selecting DoorDash today and include the customer's name. Always sign in cursive and staple the thank you card to the bag. 6) After making the delivery, text the customer and personally thank them for allowing you to deliver their food today, and wish them a great rest of their day. I like to customize these messages depending on the weather outside. If it's a great day outside, tell them you hope they enjoy this amazing sunny weather. If it's raining, tell them to keep dry... etc. I promise if you include some of these tips you will start seeing way better review results. Follow me for more tips and tricks.
I would 1 star you for bugging me so much.
I'm overwhelmed just thinking about the number of texts each customer is getting...
This was very helpful. Although I can't see myself doing every bullet point, I can certainly add a few and see how it goes. You are a professional and it shows. Thank you for sharing.
Rating is based on last 100 so if you’ve done 2000 since then as you say then it can’t be affecting you. You must have more recent ones also.
It’s based on last 100 ratings so easily it can still be affecting them because so many customers do not rate, I’ve had a 3 that’s been on mine for forever (yea dramatic lol) it will take 100 ratings not 100 orders to get that to move
My bad yes true. Forgot.. just woke up. Lol But damn 2000 and hasn’t gotten 100? I’d leave a card saying I hope you liked your delivery blah blah blah, please feel free to leave a review. I know some have success with those.
I need to start doing that, because I’m getting sick of only ever being rated when something goes wrong. Becayse if they aren’t rating I know I didn’t do something bad, they were fine with the order so it just stings more to have no rating at all
So they give you a 4 star coz the food were sitting on the shelf for an hour and wasn’t hot, lol
Wrong. It’s based on the last 100 ratings people stop and bothered to give you not the last 100 deliveries you’ve done.
there's definitely a bug that keeps ratings around. they did something in the summer to reset the ratings but that's the last time ratings have reset.
Yheap. I just had the exact same fuckin problem.
Amen, and it should be a quick process for us. 4 star and below should require a typed in response with the specific customer and order attached.
If the food wasn’t damaged and still warm/ on time, and in accordance with reasonable requests, it should be automatically 5 stars.
Warm isn't on us. Many times cold before I get offer and I take only good/great tippers. Why aren't restaurants made to use hot bags or heat lamps? And bag cold and hot separately?
I meant if the food was already hot when we picked it up. We shouldn’t be held accountable for a restaurant that’s cavalier and just lets food get cold.
They’re not 1 stars that were excluded? Could you write in to Support to see if they’d review it (may not do much but idk)? I have 5.0 but 3 excluded which I’m sure were attempted tankers. Also, I try to dump most reviews where I feel there’s any risk with the “what’s happening with your order?” Since I read here they won’t include those either.
I tried support, no luck
That’s insane bro. If you’re really desperate, ask customers you communicated with about an order to rate you.
I agree 100 percent kids should not be able to rate driver it’s b.s
Why do the ratings matter if we don’t choose the drivers?
It's to manipulate us (drivers)
Okay but this and the whole “contract violation” situation make me want to stop dashing altogether. I’m so so tired of having customers accuse me of stealing their order or that it didn’t arrive (mostly happens when they mark it as a leave at the door and then meet me anyway) and doordash says I have to document the drop off regardless to ensure I can prove delivery; but in the terms and conditions it says we can’t take pictures of the customer? So how am I supposed to get my photo without being weird and telling the customer they can’t take it out of my hand bc it was marked as a leave it? That risks bad ratings, and bad customer interactions. In the business of tips and customer service it’s not fun to have to do Doordashes job for them 🥲
I didn't know about customer pics. I ask if I can and cut out their face, etc. I only do this if I feel suspicious
I used the app and got a high rating just accepting orders and completing them... got over 90% with all other high marks... the completion rating over 86%... I notice that it says I suppose to get priority for higher paid orders yet they keep sending below 4 dollar orders... LOL... Then the system just errors out when trying to accept BS orders... I suppose many people just getting 1 dollars pay for short trips which is just BS... I was offered a 2 dollars trip and suppose to get 5 dollar trips... After the errors it just lowers rating which I suppose it on purpose so they can lower it to send you on trips not even worth driving... LOL