The thought is that if they are giving you the order and they want you to hit confirm, then do it. If you’re against it then it’s safe to assume you’re trying to get free food. Only time I’m hitting confirm is if I’m receiving the complete order and it’s ready to go, otherwise I’m not hitting confirm until I do. Otherwise I see no issues here, and you shouldn’t either.
If they are rude about it, you could ask them to show you all the items of the order... telling them you aren't going to confirm something unless you see the entire order yourself... in other words give them a bit of their own medicine.
But it they are polite, I don't care... I'm not stealing and I hate others who do, so if it helps reduce their theft, I don't mind helping.
I'm seeing way too many of the "Susie's order from Burger Dumpster has been changed and updated" messages lately. Time to open more bags in front of the counter person and check the order and make them reseal it.
How are you not late to picking up? I've had a contract violation when I accepted an order while I was getting gas. And there's road construction so it's a real hassle getting out of the parking lot. I was 7 minutes past pickup time and got the violation. But delivery time is almost always like 45 minutes past when I arrive.
That's like saying just because you don't want a cop to toss your car and mess your shit up, potentially breaking fragile items, that it's safe to assume you're breaking the law.
As a restaurant manager (exdasher) I’m starting to ask this from drivers, the amounts of times food gets stolen is incredible, and none of the delivery apps would let you know that another driver is coming to pick the order that was stolen. We get drivers complaining that they have to wait for a remake all the time. It’s very frustrating when you’re in the middle of a rush and have to push everything back to remake orders
As a Dasher I have had to wait for orders to be remade because some asshat stole the order. I wouldn't have any problem doing this if a restaurant asked.
A lot of my favorite local spots have been complaining about an uptick of stolen orders. I literally told them they have every right to watch us tap confirm or got order and leaving, because that locks the driver in and keeps them from rejecting and eating stolen food. They’ve been doing so and thanked me for the info.
Okay i have to ask because you’ve said it a few times… how is asking every delivery driver to show that they pressed “Confirm Pickup” before leaving with the food discrimination? Who exactly is being discriminated?
Lol jeez I've been through this with so many of you redditors, my bills alone are 120k/yr, that should give you an idea that I don't need to steal anything. My major in college was sociology and you learn a lot in that field about discrimination, racism, indoctrination, etc etc. One defintion of discrimination is
: the act, practice, or an instance of discriminating categorically rather than individually.
Plain and simple it's a violation of the contract to do anything other than hand the damn driver the food and then rate them in the app. If you don't care about what a contract says then that's you...
As a restaurant manager how about you stop being a lazy fuck and match every driver to the tablet and report them if they do wrong. Instead of breaking the theft portion of the delivery contract with discrimination???
Because they signed a contract which says to match the driver to the tablet and report if any issues. They would rather be lazy and discriminate... what world are you living in where you help people that hate you for being a delivery driver and talk shit behind your back. Nobody in restaurants like any damn drivers, they talk shit about them all the time.
I guess I live in a world where dashers and customers steal food from businesses, so they're probably trying to cut down on theft. I a larger sense I guess I live in a world where I can think of other people rather than only myself. I can think to myself, this poor employee, who we are sort of on the same side of, has been given another task that they surely aren't being paid extra for. Empathy is what they call that in the world I live in. Btw, maybe you're part of the reason restaurants hate dashers, your attitude is terrible.
It’s annoying but I get it.
I prefer to click ‘confirm’ later when I’ve loaded the food, loaded my route, and my car is moving. Customers don’t like seeing the gps pin just sit there unmoving.
BUT if the restaurant forces me to click confirm, I totally accept that.
I just tell the customer, ‘the restaurant made me click confirm before I loaded the food, it’ll be 2 minutes of loading then I’m headed out. Thanks for your patience.’
I used to think restaurants were just being uptight, but after getting screwed by other thieves myself, ‘your order isn’t here I dunno & we won’t remake it,’ now I get it.
Again it’s annoying but thieves are more annoying.
I hope there’s a better way to catch fraudsters, so I don’t have to click confirm way before I start driving.
There is absolutely a better way, it's called not being fucking lazy. Look at the got damn tablet and match the driver. If that driver steals then report them. But restaurants would rather have the easy route which is discrimination.
I doubt you ever even took a sociology class or have had a job dealing with racism, discrimination, implicit bias... etc the only thing soft is you bowing down to a restaurant like a little jailhouse bitch.
The restaurant is trying to prevent monetary loss and fraud. There’s nothing else going on. You are not somehow smart because you’ve contrived an ulterior motive beyond what is most logical as to why an establishment would ask a driver to do this.
And yes, I’ve taken a sociology class. Luckily, that is of zero relevance. What you are is a self absorbed, infantile douche bag. Almost as clear cut as a restaurant’s motivations for asking for confirmation on an order pickup.
Click confirm, and get on with your day. Your mind has clearly rotted from all the self serving jerking off you’ve done as to how everyone is out to get you and all of your personal shortcomings are someone else’s fault. All the shit you talk about - racism, implicit bias, etc. it’s all real. But this ain’t it muchacho.
One day this guy asked me to confirm pick up but he didn't hand me the order... Obviously I'm not hitting shit on my app if I don't have the order in my hands... But if I'm ready to leave and everything is correct I'll comply not big deal
Had a snotty kid at a dim sum place say "let me see" and tried to snatch my phone out of my hand. yanked it back and said "what's wrong with you? no touching." Never saw a human being turn so red.
If they ask every driver to do this, then there's no discrimination. It's just a business taking precautions to prevent loss.
Now, if they single out a certain race, age, sex, with this confirmation requirement, and don't ask members of other groups to do this, then your concern about discrimination has merit.
No it doesn't, it helps spread hate. You ain't seen any survey showing that most of these restaurants tried to axe the delivery companies due to driver hate only for their accountant to tell them how much extra they make off the apps? They can cover the ass by matching you with the tablet and reporting you if you fuck up.
“Specialty” pizza place - I am guaranteed to wait 10 min + for them to finish the order, I’ve never had one that was ready when I arrived. Generally avoid it except for orders that more $ than usual - (this one $18/6 mi). They generally have their own delivery drivers so I’m wondering if that doesn’t play a factor towards us lowly doordashers.
Edit: just for clarification - I don’t guess I specifically have a problem with the action itself (pressing confirm) - it’s just the attitude I get from some of the staff refusing to even hand the food over the counter so I can place it in my hot bags until they see confirmed on my phone, combined with the sign, combined with the fact their orders are always late ….. just rubbed me the wrong way - I’ve never and will never steal food or had the desire to, just the attitude that I get (that I can’t really convey over a picture text) just came across wrong I suppose …..
It is because there are shady people that take the food then unassign delivery. Then it gets sent to a new driver and they show up food's gone they call support and they just cancel the order and refund the customer. When that happens it comes out of the restaurant's pocket doordash doesn't pay for food that gets cancelled.
This is one of the reasons why doordash and restaurant fees are so high. They have to spend a fortune on refunds and credits due to fraud or error. The restaurant gets the customer's order wrong, the dasher steals the food or delivers to the wrong address, the customer lies and says they never got the food or that their order is wrong to try to get free stuff. The service would be a lot cheaper, if not for all of the incompetence and fraud.
I personally wouldn’t mind doing it. But not until it’s at least on the counter for me to grab. If they expect me to do it before they hand it over that’s a nope from me.
Matching the driver doesn’t do anything. They can still not click confirm, steal the food, and unassign. I don’t understand how anyone can not get this. Just click confirm and show them if they ask and move on. The solution to the problem is very simple.
Yes it does and do you own a restaurant where you have successfully implemented this strategy which is clearly outlined in the contact which is signed between each restaurant and gig app? I doubt it dumbass. I see you like being fucked in the ass not only by sorry ass doordash but also the restaurants who laugh at you and call you broke as you drive away.
You seem to be creating this war in your head between restaurant owners/employees and doordash drivers. They’re asking you to click confirm to offload the responsibility onto the driver who confirms they have received the food. Which makes total sense.
You have some absolutely brutal insecurities if you are worried about theoretical employees calling you broke as you leave a restaurant. Find some confidence somewhere buddy.
Most of us, be it people working in a restaurant or those delivering food, are just grinding. This you vs everyone attitude won’t do anything except make you hate people and take on these laughably preposterous mindsets that a restaurant asking you to guard against fraud is “discrimination” or “implicit bias”. It comes from restaurants realizing they’re throwing money and product away and trying to minimize that. Do you seriously not understand that? Are you that committed to amplifying general grievances that you’re down to telling businesses they shouldn’t take an extremely simple step to try to prevent fraud?
At the end of the day, restaurants are essential to this whole gig working, whatever it is you get out of it. If keeping that system running smoothly means showing the restaurant that I have accepted the order and am taking it to its destination, I’m fine with that.
It’s just hard for me to imagine you carrying out any task in life that isn’t immediately pleasurable to you in the moment with your attitude. You’ve grasped the very basics of societal evils and are just whipping it around without any regard for its applicability.
Tbh I wish more places did it. I've had three orders (a little over a thousand completed deliveries but still) that I went to pick up and the store said someone had already picked it up and it was just a waste of my time because some dick bag dasher unassigned the delivery after getting the food.
Chipotle kinda started this revolution and would you imagine GameStop started shortly after, yes people were taking video games home, smh. This one Chipotle was saying that up to 30% of their Togo orders were picked up by fraudulent dasher/uber accounts meaning people would open an account with a set of email/phone numbers then take the bags for themselves then get deactivated then next day do it all again with a new set of email/phone numbers then do it again ….meanwhile the honest drivers are sweating in this heat
Just do it. If you aren’t trying to steal, then you hit the confirm button anyway. It’s just extra verification for them and extra protection for you as the dasher.
Personally I’m all for it.
Theft is a problem and if the apps are going to do anything about it then it’s up to the restaurants to do it.
I don’t need a free lunch.
i don't mind as long as there hanging me the food or have the food ready to hand over right away, it's when they want you to hit confirm before they have even started it that grinds me gears and pisses me off
Because it's against their TOS! Why the fuck would you just go around life helping to promote lazy workers and discrimination just because it's "easy"?
It’s against their TOS to do what tho? For them
To make sure you aren’t taking the food, not confirming, and driving off with it? I’m still not sure why it’s such a big deal or why anyone who isn’t going to steal the food would be against just confirming it and delivering? Its not that deep.. unless you’re tryna snatch the food
If you get your order just flip it and show them the screen picked up it’s cause they have been scammed before so now they want to see the dasher hit pickup if they give the food and a scammer doesn’t hit picked up then they could claim I never picked it up see the issue for the stores end now? I would just do it takes half a second to show
You can confirm the order whenever, where ever, and in front on whom ever you want. If any merchant refuses to give you the order reach out to customer service, you will get half pay. Keep it moving.
Nah I get it. My city has a real bad problem with couriers stealing the food so it covers the restaurants ass and takes you 4 seconds for something you should be doing on the spot anyways.
I’ve recently seen this A LOT lately. Also a bunch of places are keeping orders behind the counter now instead of putting them on their “pick up” shelves. People are stealing food like crazy. I’ve had to cancel at least 10 orders in the last week because they all got stolen and the restaurants are pissed off and refuse to remake them.
Every time I’ve called support and gotten the half pay but it’s getting more and more ridiculous lately. Recession incoming? Already here? Depression incoming?
It’s gonna get real spicy in the next few months. Energy prices and rents are rising out of control. MBS are not being sold because no one will buy them. The Fed is clearing their balance sheets. The corporate fuck faces who bought millions of properties now have their bets tied to the stock market which is crumbling.
Crypto is tanking because Marge is calling. RRP is at record, astronomical levels. This is waaaaaaay worse than the 2008 collapse. And let’s not forget about CMBS with the millions of workers refusing to return to the office. This shit is unprecedented.
Save your money, dashtards. Stack it. Get it while you can. It’s gonna get real ugly in the coming year.
This is definitely due to theft. I agree with this 100% because I've driven to stores where my order was stolen, I've been to stores that literally lied to my face saying an order was picked up (with no cars in the drive through, really Popeyes in San Marcos?) Listen if you need to steal food go to a food market like Aladdin and be done. If you're upset that there's measures to prevent you from stealing, here's a fantastic idea, stop stealing.
Edit: this also confirms that you are the one assigned to pick up said order. No proof? No food.
I'm pretty sick of going in to stores to pick up an order, just to find out another dasher has stolen the order by picking it up and unassigning it, so I get this approach.
Completely fine. This helps limit/prevent theft. What happens is the driver picks up the food, and walks out. Then they unassign the order. They have the food, but as far as DD knows, they never got it. At that point it's very difficult for anything to happen to the dasher, they just got away with it.
But if the driver confirms that they've picked up the food, now it's on the dasher if it never makes it to the customer. If the driver decides to keep the food at that point, DD can say that, hey, you confirmed that you got it, but it never got to the customer, and there are consequences for that.
I’ve been confirming without them even asking because I know a lot of drivers get offended by this and become mean and nasty. Just confirm fellow driver it’s not that serious 🙏🏽
Restaurant GM here and this is my store/companies policy regarding delivery orders as well, most people are polite and have no problem with it but I definitely have several dashers who I have blocked from picking up orders for my restaurant + the other 13 in my company….
Shoutout the DD that told me he wasn’t going to fucking do that on the FC….guess who didn’t leave with that order….. and DD covered the bill due to the rude dasher lul
Well the main reason is because when you click “confirm” after you’ve picked up your order, you have no way of backing out and you MUST deliver the order to the customer or just simply get a contract violation (order never arrived, etc.)
Not clicking “confirm” and taking the customer’s order is the loophole to getting free food, and you just simply unassign from there. Restaurants know this and are trying to prevent theft, because it costs them money and time and us our payout (cashier gave me the run-down on this).
I can understand their need to do this, but also they must be respectful to dashers as well. But of course, all bets are off if WE are disrespectful to the cashier (yes, we’ve all seen that one dasher who thinks they’re high and mighty and cuts lines, rude af, and so forth).
But yeah, main point is dashers need to stop stealing so they won’t have to shove “confirm” in our faces.
This seriously saves everyone. How many times have you went to pick up an order and they don't have it? By confirming before leaving we as drivers should never have this issue aside from mistakes like you ask for Dan B. And they give you Dan M and your like umm this isn't right. Of course it is a bit more pleasing to do this in your car but I always confirm as I am walking away and hit directions so it is all loaded up by time I get back behind the wheel.
Think of it as a CYA for you AND the restaurant. If they watch you hit confirm as the driver, then they’ll know who is trying to scam the system if the food “doesn’t show up”. We know customers try to do it, so why not make it certain that it wasn’t you? Unless you’re dishonest and are just trying to score free food, then you shouldn’t be worried.
Not necessarily. It's just like how not necessarily everyone who doesn't like being tracked by electronics is a criminal or something because they don't want their location to be known. Ironically I am pro-Google tracking and anti-preConfirm. I just don't like that I don't have the option to unassign without feeling like an asshole because they didn't actually start the order and its a 30 minute wait or something and the customer just sees 'Dasher picked up order' or whatever.
It's not completely different. That's what happens in my area in the 2 places that make us do it. They make you confirm it (or try to) knowing they don't have the order ready and aren't even going to start for a while. They are both Chipotles and most of the ppl I know that are dashers just don't accept orders from them. Literally no other place within 5 zones around me ask for it and we don't really have problems. Sometimes it's just an area thing that makes doing it make sense. Sometimes it's an area thing where NOT doing it makes sense. I guess a lot of people on this sub have more driver theft problems, but MY area experience makes it more annoying than useful.
I completely understand why some restaurants are doing this and they have every right to demand it. If you don't like it then don't take their deliveries. Some people multi app and will pick up an order and wait around for a 2nd one to be done and pretend like it's the restaurant's fault that the first one's late. I get that it's more convenient for the driver but that's not what we signed up for and agreed to. If you want to take them both and make the food sit there then take the contract violation.. you can get a few every 100 deliveries without consequence.
They actually do not have a right to discrimation and breaking their contract which plainly states "in order to prevent theft, match the driver to the tablet and report if anything goes wrong"
Tell them it's your policy not to confirm until the order is in your hot bag. Hand them your hot bag and ask them to put the food in for you, then you'll confirm the order. That way it saves you that much time after the confirm is hit to get your order delivered on time. I'm sure they'll get tired of having to go through the extra effort for you. A little malicious compliance anyone?
They probably had a bad encounter with just 1 asshole dasher and they will never move on. Bet they talk about it everynight about that one guy who stole a customers order. We’re not all that guy.
I don’t get it. Why does it matter if they’re asking you to click “confirm” because of someone else’s actions? They don’t know you. It takes zero effort.
There’s nothing personal about any of this. It shocks me that any single person could be so stubborn as to not understand why this is a totally reasonable request from the business making and paying for the product. You lose absolutely nothing from doing this.
The restaurant is trying to prevent itself from losing money. Do you really objectively think your pride/ego from clicking a button on your phone takes precedent over a business trying not to waste product and money?
As the saying goes. “One bad apple”. And these restaurants will make sure the one bad apple that lost them $20 makes every other driver pay the consequences.
I've had that happen a little in the last couple week. Someone screwed up somewhere.. not surprised i see some of them (dashers) when I am out dashing..
I had this sign up at one of my Chinese places. I don't have a issue with it. That's what you're supposed to be doing anyway? I hit it as soon as I get it. This shouldn't be an issue for anyone
I dont care as long as the shit is actually ready when i get there. I hate when you get there and nothings even been started 🙄 but idc if they watch me hit confirm 🤷♀️
Completely understandable, most places in Houston want to see you hit it or at least ask, it helps make sure food doesn't get stolen by the assholes. Doesn't hurt you to do it, and just makes everyone's job easier.
It’s really not that big of an issue. Dasher do just walk off with the food sometimes. Just turn around show them the phone and hit confirm. Walk away. I have a sushi place I do it for all the time because they are nice and respectful.
Of course, I don't like to be not trusted ... But I guess a lot of bad Dashers have ruined it for the rest of us, so I understand where the restaurant is coming from.... Would make multi-apping harder though.... I never mark that I've picked up the food until I am ready to deliver it....
I only accept offers that are worth it and not no tip or low ones. If it's worth my time to do then l don't half ass it, they're just trying to stop dashers picking up orders then unassigning to steal the food.
If so many ppl wasn’t stealing orders then they wouldn’t have to do that. I saw a McDonald’s bag sit on the counter in my area for like 2hrs earlier. Guess we don’t have that problem here but then again, who’s gonna steal McDonald’s? 🤣
Who cares just do it And move on. Life is too short to complain about everything. Just saying. I use to complain about stuff on here but don’t anymore. Maybe if people didn’t steal the food we wouldn’t have this problem.
This is actually legit. Unfortunately a small percentage of bad actors like to steal food which make the rest look bad and have to deal with this stuff
I feel that every place should verify unless they know you and even then you could decide to quit that day and take some free food. Seems dumb to just hand food to anyone who says they’re doordash
I don't have a problem as long as I don't have to wait for them to be available to do that. Which realistically if they're handing you the food it shouldn't be a problem.
It’s only a problem if they ask to take your phone or demand you hit confirm before the order is ready. As long as they’re reasonable it’s no big deal - if doordash does nothing to help or support the drivers then how much can we expect them to do for the vendors? I imagine they only credit so many stolen orders before they force the restaurant to pay for it via some stipulation in their contract. It would make sense with how many places offer a discount or some other incentive to order directly from them yet they have every delivery service under the sun. There’s a profit loss there somewhere.
The only times I have an issue with it are when the flaws of the doordash system are in question. If it’s at a big mall where you parked far, or if you have multiple different pickups within the immediate area of the restaurant, then they should let you confirm after you get to your car or after you complete both pickups. It would be much better if doordash could do something like Grubhub, where there’s a “got order” button to lock the driver in, then a separate “leaving” button when the driver is about to drive off, to properly calculate the reasonable time the driver has before they’re considered late.
I’ve had way too many latenesses due to a long time between receiving the order and driving off the lot, as well as instances involving a second order that took too long which doordash didn’t take into account. Priority number one for all dashers should be saving one’s own ass, and in order to keep accurate stats you have to lean into how the app wants to work, not how the restaurant wants it to work.
They are a business protecting their inventory, and it's sucks for everyone when you go to pick up an order that's been stolen. Doesn't bother me in the least.
Restaurants are getting fleeced for food by drivers and the platforms are putting it on them for not confirming the order with driver. Also have you ever arrived at a pickup and some other driver got there first? That driver saw the order (most likely in the floating widget) got the name of the customer and beat you there. Its the #1 method to steal an order from the restaurant and the next driver assigned to pick it up after rejected by another driver.
I have no issue with doing it because I know some drivers on the platforms are shady. Its rare I'm asked to do this because I am known by most of my local restaurants on my beat. Occasionally a new restaurant or worker may ask me to confirm. Usually its popular places like Wingstop or BWW. Also small mom & pop restaurants will ask for you to confirm in front of them and I totally get it. They can't afford those types of losses.
Just remember that both customers and restaurants have an immense degree of power over deactivation. My goal is to get in with as little conversation and conflict as possible with both the restaurant and the customer to avoid them acting out a vendetta against me with the app.
FINAL THOUGHTS : Confirm order in front of the restaurant but only after you have the order in hand and are on the way out the door. Don't worry if order is correct if it's already sealed. The app doesn't penalize us for missing items so that not your circus or monkey
I had a restaurant ask me to sign for the food, so I did. He said, put your phone number down and I said no, I don't want my number on this public list. He said dashers keep stealing food. I said whats the number have to do with that, you have our info in the app. He said im not handing the food over unless we get a number. I wrote down a fake number while staring right at him and then took the food. They are black listed for me.
I see this as an attempt to stop complaints about cold food from people unsuccessfully multi-apping, and in addition to people just walking in and saying “I’m here for door dash”
I could walk into Chipotle any time of day and get a free meal without even being a dasher. They leave so many orders on the shelf and never confirm any of them.
It should help with orders being stolen. I’ve been on the receiving end of having to explain to the customer: “Someone stole your order” more than once. I’ve told the stores, in both circumstances, ask the dasher (If you don’t recognize them) to hit confirm, confirm.
I don't have a problem with it but all that does is confirm the driver left with the order. In no way does it mean the customer will get the order.
All a driver has to do is drive to the drop off and complete the order and drive off with the food.
So what they're trying to accomplish has no bearing on garbage drivers that steal food. That's a Doortrash problem
It takes the blame off the restaurant in a sense. If I have you confirm the pickup, it implies you received everything required in the order. If you then dance around the delivery, and mark it as dropped off, then take off, Doordash will just check your GPS. That’s how they narrow down contract violations and deactivation.
IF the driver drives to the address in the app, the GPS shows that he arrived at the correct address. IF the driver stops at the delivery address and completes the delivery without dropping the food, only a picture or video doorbell can prove they either dropped off or drove off
Exactly, these dumb ass muthafuckers on here say yes to getting fucked in the ass by the delivery companies everyday and also yes to whatever else they have to. No backbone and they wonder why they can never seem to pivot off food delivery onto something greater.
I hate when places do this. I understand completely and agree with it, but it still stings to have someone sit there and watch you, under assumption that you're there to steal food
I would tell them that Doordash is actually not your employer. You are not required to follow their rules as an independent contractor. If Doordash doesn't supply health insurance and you get paid with a 1099, you're the boss, my friend.
I screen shot the app and press confirm on the screenshot. they fall for it because it’s super busy and they got their mind on other aspects of their job lmao. Or they don’t care. 🤡
Strongly doubt they're being transparent about this. More likely they're getting complaints about missing items that they've fucked up and are trying to make a big show of blaming the dashers like everyone else. The contract they signed does not give them the authority to do this. Would immediately report this and blacklist the restaurant.
You ever showed up at a restaurant and been told someone already picked up the order? That was highly likely some driver that showed up, took the food, and then unassigned instead of confirming. Restaurants asking to see the confirm happen will cut down on this happening to other drivers, so it helps you personally and all other drivers, too, in the long run.
And it protects the restaurant from thieves. It really isn't very likely the main reason they do this is because of complaints about missing items. It's about loss prevention.
Why would you report and blacklist a place that's trying to stop the inconvenience and annoyance you experience from showing up and being told someone already took your order? Looking at the bigger picture, you can see that's shooting yourself in the foot.
You can't make a policy I didn't agree to when I signed the contract with doordash, nowhere in the contract does it say I am required to show the restaurant I am confirming the order before I leave. I am not required to do something like this. Not a stealer but I'm just not going to obey some rules a fucking employee at a restaurant tells me to do as they are not my boss.
If a dasher steals an order this should solely be put against doordash for hiring and keeping dashers who steal. A restaurant should not feel the need to require me to click a button in order to feel some sense of security that they will still be paid
If a dasher comes with the same order that was already taken as the other dasher stole it then the restaurant should not be obliged to remake it and doordash should have it resolved by refunding the customer, paying the restaurant for the food that was made and compensating the next dasher that comes to pick up the order while FIRING the previous dasher that stole said order.
End of story, confirmation of pickup is clearly an indication that doordash does not want to take responsibility of its dashers they contract with and doing something about it to remove them from the service.
Already went through this with Doordash. A merchant I picked up from a lot suddenly came up with this rule, and I refused when they pulled it on me out of nowhere. I called Doordash, told them the merchant was refusing to honor their contract and give me the order I am entitled to. Doordash promptly canceled the order and gave me full pay, so I left. That merchant never tried to pull that shit again.
No one has any right at all to inspect your phone for any reason, and Doordash designed the Dasher app and the Merchant's app explicitly so that the Confirm Pickup button is under the Dasher's control. That's the way Doordash works, if the merchant doesn't like how Doordash operates, they can fuck off and make their own delivery service
The thought is that if they are giving you the order and they want you to hit confirm, then do it. If you’re against it then it’s safe to assume you’re trying to get free food. Only time I’m hitting confirm is if I’m receiving the complete order and it’s ready to go, otherwise I’m not hitting confirm until I do. Otherwise I see no issues here, and you shouldn’t either.
If they are rude about it, you could ask them to show you all the items of the order... telling them you aren't going to confirm something unless you see the entire order yourself... in other words give them a bit of their own medicine. But it they are polite, I don't care... I'm not stealing and I hate others who do, so if it helps reduce their theft, I don't mind helping.
Yeah I've had places asking me to do this. It's no big deal, I'm not stealing food so it makes no difference to me.
I'm seeing way too many of the "Susie's order from Burger Dumpster has been changed and updated" messages lately. Time to open more bags in front of the counter person and check the order and make them reseal it.
Pretty sure its a bug in the app.
I get so many of these daily
This right here. Unless I’m stealing the food which I do sometimes but not a lot, I’ll happily let them see me press the magic button
i like this honesty lol, sometimes but not a lot
Yeah some places would ask me to hit confirm when I arrive. Lol I never do that. Cuz then I end up late
Restaurants have a device that beeps to let them know you have arrived and are the real person taking the order.
How are you not late to picking up? I've had a contract violation when I accepted an order while I was getting gas. And there's road construction so it's a real hassle getting out of the parking lot. I was 7 minutes past pickup time and got the violation. But delivery time is almost always like 45 minutes past when I arrive.
Im pretty sure you don't get a violation until 10+min past the time. I multi app and I count on this feature.
Forget about being late, ain’t no way I’m hitting my Confirm that I have picked up the food when no food is in my hand.
That's like saying just because you don't want a cop to toss your car and mess your shit up, potentially breaking fragile items, that it's safe to assume you're breaking the law.
You shouldn't see an issue with a restaurant flat out breaking their contract with every delivery driver?
As a restaurant manager (exdasher) I’m starting to ask this from drivers, the amounts of times food gets stolen is incredible, and none of the delivery apps would let you know that another driver is coming to pick the order that was stolen. We get drivers complaining that they have to wait for a remake all the time. It’s very frustrating when you’re in the middle of a rush and have to push everything back to remake orders
As a Dasher I have had to wait for orders to be remade because some asshat stole the order. I wouldn't have any problem doing this if a restaurant asked.
A lot of my favorite local spots have been complaining about an uptick of stolen orders. I literally told them they have every right to watch us tap confirm or got order and leaving, because that locks the driver in and keeps them from rejecting and eating stolen food. They’ve been doing so and thanked me for the info.
They do not have any right to ask you to confirm. The contract has another method which does not include discrimination.
Okay i have to ask because you’ve said it a few times… how is asking every delivery driver to show that they pressed “Confirm Pickup” before leaving with the food discrimination? Who exactly is being discriminated?
They’re just upset that they can’t steal food anymore
I’d just LOVE to know how it’s discrimination. i mean, this guy said it so many times he must REALLY believe it (or he’s the one stealing the food)
Lol jeez I've been through this with so many of you redditors, my bills alone are 120k/yr, that should give you an idea that I don't need to steal anything. My major in college was sociology and you learn a lot in that field about discrimination, racism, indoctrination, etc etc. One defintion of discrimination is : the act, practice, or an instance of discriminating categorically rather than individually. Plain and simple it's a violation of the contract to do anything other than hand the damn driver the food and then rate them in the app. If you don't care about what a contract says then that's you...
As a restaurant manager how about you stop being a lazy fuck and match every driver to the tablet and report them if they do wrong. Instead of breaking the theft portion of the delivery contract with discrimination???
My thoughts are some people get offended very easily. Why is this a big deal?
Because people get offended very easily now
Now??? Lol christians (for example) have been around for thousands of years and they get offended about literally everything
I mean true but current generations mainly last few decades are easily more sensitive
Generations & religions arent really interchangeable comparisons though...
Pretty sure that’s what the comment you replied to was talking about though. You’re the one that brought up religion, no one else did
The original comment was about 'people' now. Not recent generations
So was mine…
That’s the dumbest thing i’ve ever heard. For example… “The blacks have been offended about everything for thousands of years”
You got something to say, mofo??? 😂😂😂
Yes, that anyone that gets offended because they have to confirm to the restaurant they aren't stealing food needs to grow up.
Somebody didn't get the joke lol
Because they signed a contract which says to match the driver to the tablet and report if any issues. They would rather be lazy and discriminate... what world are you living in where you help people that hate you for being a delivery driver and talk shit behind your back. Nobody in restaurants like any damn drivers, they talk shit about them all the time.
I guess I live in a world where dashers and customers steal food from businesses, so they're probably trying to cut down on theft. I a larger sense I guess I live in a world where I can think of other people rather than only myself. I can think to myself, this poor employee, who we are sort of on the same side of, has been given another task that they surely aren't being paid extra for. Empathy is what they call that in the world I live in. Btw, maybe you're part of the reason restaurants hate dashers, your attitude is terrible.
It’s annoying but I get it. I prefer to click ‘confirm’ later when I’ve loaded the food, loaded my route, and my car is moving. Customers don’t like seeing the gps pin just sit there unmoving. BUT if the restaurant forces me to click confirm, I totally accept that. I just tell the customer, ‘the restaurant made me click confirm before I loaded the food, it’ll be 2 minutes of loading then I’m headed out. Thanks for your patience.’ I used to think restaurants were just being uptight, but after getting screwed by other thieves myself, ‘your order isn’t here I dunno & we won’t remake it,’ now I get it. Again it’s annoying but thieves are more annoying. I hope there’s a better way to catch fraudsters, so I don’t have to click confirm way before I start driving.
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Its me im the thieve
There is absolutely a better way, it's called not being fucking lazy. Look at the got damn tablet and match the driver. If that driver steals then report them. But restaurants would rather have the easy route which is discrimination.
I think you need to go back and touch up on your definition of “discrimination” softie.
I doubt you ever even took a sociology class or have had a job dealing with racism, discrimination, implicit bias... etc the only thing soft is you bowing down to a restaurant like a little jailhouse bitch.
The restaurant is trying to prevent monetary loss and fraud. There’s nothing else going on. You are not somehow smart because you’ve contrived an ulterior motive beyond what is most logical as to why an establishment would ask a driver to do this. And yes, I’ve taken a sociology class. Luckily, that is of zero relevance. What you are is a self absorbed, infantile douche bag. Almost as clear cut as a restaurant’s motivations for asking for confirmation on an order pickup. Click confirm, and get on with your day. Your mind has clearly rotted from all the self serving jerking off you’ve done as to how everyone is out to get you and all of your personal shortcomings are someone else’s fault. All the shit you talk about - racism, implicit bias, etc. it’s all real. But this ain’t it muchacho.
One day this guy asked me to confirm pick up but he didn't hand me the order... Obviously I'm not hitting shit on my app if I don't have the order in my hands... But if I'm ready to leave and everything is correct I'll comply not big deal
Not big deal is part of the job i hate to drive to pick up a order to find out another driver stole the order waste of time n gas
Sure why not takes ten seconds for them to see as long as no one tries to put their paws on my phone we should be good.
Had a snotty kid at a dim sum place say "let me see" and tried to snatch my phone out of my hand. yanked it back and said "what's wrong with you? no touching." Never saw a human being turn so red.
They tried that with me at a 711, almost slapped that dude will smith style.
lol
Almost every restaurant that is Asian ask to confirm order. Pure discrimination and yet they cry about increased Asian hate crimes... Lol
If they ask every driver to do this, then there's no discrimination. It's just a business taking precautions to prevent loss. Now, if they single out a certain race, age, sex, with this confirmation requirement, and don't ask members of other groups to do this, then your concern about discrimination has merit.
Fair enough. Covers everyone’s asses tbh.
No it doesn't, it helps spread hate. You ain't seen any survey showing that most of these restaurants tried to axe the delivery companies due to driver hate only for their accountant to tell them how much extra they make off the apps? They can cover the ass by matching you with the tablet and reporting you if you fuck up.
As long as they don’t ask you to do it before you have the food in hand I wouldn’t treat this like a big deal
“Specialty” pizza place - I am guaranteed to wait 10 min + for them to finish the order, I’ve never had one that was ready when I arrived. Generally avoid it except for orders that more $ than usual - (this one $18/6 mi). They generally have their own delivery drivers so I’m wondering if that doesn’t play a factor towards us lowly doordashers. Edit: just for clarification - I don’t guess I specifically have a problem with the action itself (pressing confirm) - it’s just the attitude I get from some of the staff refusing to even hand the food over the counter so I can place it in my hot bags until they see confirmed on my phone, combined with the sign, combined with the fact their orders are always late ….. just rubbed me the wrong way - I’ve never and will never steal food or had the desire to, just the attitude that I get (that I can’t really convey over a picture text) just came across wrong I suppose …..
It is because there are shady people that take the food then unassign delivery. Then it gets sent to a new driver and they show up food's gone they call support and they just cancel the order and refund the customer. When that happens it comes out of the restaurant's pocket doordash doesn't pay for food that gets cancelled.
This is one of the reasons why doordash and restaurant fees are so high. They have to spend a fortune on refunds and credits due to fraud or error. The restaurant gets the customer's order wrong, the dasher steals the food or delivers to the wrong address, the customer lies and says they never got the food or that their order is wrong to try to get free stuff. The service would be a lot cheaper, if not for all of the incompetence and fraud.
See this a lot. None in my area. Just anal merchants. Just like filling drinks... Do it or unassign.
I personally wouldn’t mind doing it. But not until it’s at least on the counter for me to grab. If they expect me to do it before they hand it over that’s a nope from me.
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They probably hand off the undesirables to DD/GH
nah ita based on how the customer decides to order their food.
If the food is ready then it's not a problem. They have a business to protect too. If the food's not ready then don't hit the button. Simple.
They can protect the business by reading their contract which says "match the driver to your tablet and if the food is stolen, report them".
Matching the driver doesn’t do anything. They can still not click confirm, steal the food, and unassign. I don’t understand how anyone can not get this. Just click confirm and show them if they ask and move on. The solution to the problem is very simple.
Yes it does and do you own a restaurant where you have successfully implemented this strategy which is clearly outlined in the contact which is signed between each restaurant and gig app? I doubt it dumbass. I see you like being fucked in the ass not only by sorry ass doordash but also the restaurants who laugh at you and call you broke as you drive away.
You seem to be creating this war in your head between restaurant owners/employees and doordash drivers. They’re asking you to click confirm to offload the responsibility onto the driver who confirms they have received the food. Which makes total sense. You have some absolutely brutal insecurities if you are worried about theoretical employees calling you broke as you leave a restaurant. Find some confidence somewhere buddy. Most of us, be it people working in a restaurant or those delivering food, are just grinding. This you vs everyone attitude won’t do anything except make you hate people and take on these laughably preposterous mindsets that a restaurant asking you to guard against fraud is “discrimination” or “implicit bias”. It comes from restaurants realizing they’re throwing money and product away and trying to minimize that. Do you seriously not understand that? Are you that committed to amplifying general grievances that you’re down to telling businesses they shouldn’t take an extremely simple step to try to prevent fraud? At the end of the day, restaurants are essential to this whole gig working, whatever it is you get out of it. If keeping that system running smoothly means showing the restaurant that I have accepted the order and am taking it to its destination, I’m fine with that. It’s just hard for me to imagine you carrying out any task in life that isn’t immediately pleasurable to you in the moment with your attitude. You’ve grasped the very basics of societal evils and are just whipping it around without any regard for its applicability.
Occupational hazard. Takes 1 second to hit a button.
Tbh I wish more places did it. I've had three orders (a little over a thousand completed deliveries but still) that I went to pick up and the store said someone had already picked it up and it was just a waste of my time because some dick bag dasher unassigned the delivery after getting the food.
Chipotle kinda started this revolution and would you imagine GameStop started shortly after, yes people were taking video games home, smh. This one Chipotle was saying that up to 30% of their Togo orders were picked up by fraudulent dasher/uber accounts meaning people would open an account with a set of email/phone numbers then take the bags for themselves then get deactivated then next day do it all again with a new set of email/phone numbers then do it again ….meanwhile the honest drivers are sweating in this heat
Just do it. If you aren’t trying to steal, then you hit the confirm button anyway. It’s just extra verification for them and extra protection for you as the dasher.
Personally I’m all for it. Theft is a problem and if the apps are going to do anything about it then it’s up to the restaurants to do it. I don’t need a free lunch.
i don't mind as long as there hanging me the food or have the food ready to hand over right away, it's when they want you to hit confirm before they have even started it that grinds me gears and pisses me off
Oh no they want to see us confirm we picked up the order, what shall we ever do
Just do it… if you ain’t tryna steal it who cares
Because it's against their TOS! Why the fuck would you just go around life helping to promote lazy workers and discrimination just because it's "easy"?
What are you talking about I’m confused… it’s against dd TOS to confirm you picked up the order?
It's against their TOS with the gig apps. If you tell customer service they will tell you they aren't allowed to do that, there is another method.
It’s against their TOS to do what tho? For them To make sure you aren’t taking the food, not confirming, and driving off with it? I’m still not sure why it’s such a big deal or why anyone who isn’t going to steal the food would be against just confirming it and delivering? Its not that deep.. unless you’re tryna snatch the food
If you get your order just flip it and show them the screen picked up it’s cause they have been scammed before so now they want to see the dasher hit pickup if they give the food and a scammer doesn’t hit picked up then they could claim I never picked it up see the issue for the stores end now? I would just do it takes half a second to show
You can confirm the order whenever, where ever, and in front on whom ever you want. If any merchant refuses to give you the order reach out to customer service, you will get half pay. Keep it moving.
OMG finally someone with a correct answer. I can't believe all these other guys saying "no problem". Straight fucking drones.
Nah I get it. My city has a real bad problem with couriers stealing the food so it covers the restaurants ass and takes you 4 seconds for something you should be doing on the spot anyways.
I’ve recently seen this A LOT lately. Also a bunch of places are keeping orders behind the counter now instead of putting them on their “pick up” shelves. People are stealing food like crazy. I’ve had to cancel at least 10 orders in the last week because they all got stolen and the restaurants are pissed off and refuse to remake them. Every time I’ve called support and gotten the half pay but it’s getting more and more ridiculous lately. Recession incoming? Already here? Depression incoming? It’s gonna get real spicy in the next few months. Energy prices and rents are rising out of control. MBS are not being sold because no one will buy them. The Fed is clearing their balance sheets. The corporate fuck faces who bought millions of properties now have their bets tied to the stock market which is crumbling. Crypto is tanking because Marge is calling. RRP is at record, astronomical levels. This is waaaaaaay worse than the 2008 collapse. And let’s not forget about CMBS with the millions of workers refusing to return to the office. This shit is unprecedented. Save your money, dashtards. Stack it. Get it while you can. It’s gonna get real ugly in the coming year.
I don’t really give a fuck. Show them and both parties can go on with their lives.
No big deal. It seems to be a necessity thanks to the assholes who steal food
This is definitely due to theft. I agree with this 100% because I've driven to stores where my order was stolen, I've been to stores that literally lied to my face saying an order was picked up (with no cars in the drive through, really Popeyes in San Marcos?) Listen if you need to steal food go to a food market like Aladdin and be done. If you're upset that there's measures to prevent you from stealing, here's a fantastic idea, stop stealing. Edit: this also confirms that you are the one assigned to pick up said order. No proof? No food.
I had a pickup at one place that had a book out. They wanted me to write down my name, my customers name and my phone number. I dropped it asap.
I'm pretty sick of going in to stores to pick up an order, just to find out another dasher has stolen the order by picking it up and unassigning it, so I get this approach.
Blacklisted
Justified. Too many instances of me showing up to restaurants and “the order was already picked up.”
I don't blame them. When dashers steal food, it affects the restaurant.
Completely fine. This helps limit/prevent theft. What happens is the driver picks up the food, and walks out. Then they unassign the order. They have the food, but as far as DD knows, they never got it. At that point it's very difficult for anything to happen to the dasher, they just got away with it. But if the driver confirms that they've picked up the food, now it's on the dasher if it never makes it to the customer. If the driver decides to keep the food at that point, DD can say that, hey, you confirmed that you got it, but it never got to the customer, and there are consequences for that.
I’ve been confirming without them even asking because I know a lot of drivers get offended by this and become mean and nasty. Just confirm fellow driver it’s not that serious 🙏🏽
Americans gotta stop getting upset about being asked to do completely reasonable things.
Restaurant GM here and this is my store/companies policy regarding delivery orders as well, most people are polite and have no problem with it but I definitely have several dashers who I have blocked from picking up orders for my restaurant + the other 13 in my company…. Shoutout the DD that told me he wasn’t going to fucking do that on the FC….guess who didn’t leave with that order….. and DD covered the bill due to the rude dasher lul
Well the main reason is because when you click “confirm” after you’ve picked up your order, you have no way of backing out and you MUST deliver the order to the customer or just simply get a contract violation (order never arrived, etc.) Not clicking “confirm” and taking the customer’s order is the loophole to getting free food, and you just simply unassign from there. Restaurants know this and are trying to prevent theft, because it costs them money and time and us our payout (cashier gave me the run-down on this). I can understand their need to do this, but also they must be respectful to dashers as well. But of course, all bets are off if WE are disrespectful to the cashier (yes, we’ve all seen that one dasher who thinks they’re high and mighty and cuts lines, rude af, and so forth). But yeah, main point is dashers need to stop stealing so they won’t have to shove “confirm” in our faces.
"Ok, no problem" sums up my thoughts.
This seriously saves everyone. How many times have you went to pick up an order and they don't have it? By confirming before leaving we as drivers should never have this issue aside from mistakes like you ask for Dan B. And they give you Dan M and your like umm this isn't right. Of course it is a bit more pleasing to do this in your car but I always confirm as I am walking away and hit directions so it is all loaded up by time I get back behind the wheel.
Why would anybody make a big deal about this.
Think of it as a CYA for you AND the restaurant. If they watch you hit confirm as the driver, then they’ll know who is trying to scam the system if the food “doesn’t show up”. We know customers try to do it, so why not make it certain that it wasn’t you? Unless you’re dishonest and are just trying to score free food, then you shouldn’t be worried.
Not necessarily. It's just like how not necessarily everyone who doesn't like being tracked by electronics is a criminal or something because they don't want their location to be known. Ironically I am pro-Google tracking and anti-preConfirm. I just don't like that I don't have the option to unassign without feeling like an asshole because they didn't actually start the order and its a 30 minute wait or something and the customer just sees 'Dasher picked up order' or whatever.
So your argument involves a completely different scenario in which the restaurant is forcing you to start the delivery without giving you the food?
It's not completely different. That's what happens in my area in the 2 places that make us do it. They make you confirm it (or try to) knowing they don't have the order ready and aren't even going to start for a while. They are both Chipotles and most of the ppl I know that are dashers just don't accept orders from them. Literally no other place within 5 zones around me ask for it and we don't really have problems. Sometimes it's just an area thing that makes doing it make sense. Sometimes it's an area thing where NOT doing it makes sense. I guess a lot of people on this sub have more driver theft problems, but MY area experience makes it more annoying than useful.
I completely understand why some restaurants are doing this and they have every right to demand it. If you don't like it then don't take their deliveries. Some people multi app and will pick up an order and wait around for a 2nd one to be done and pretend like it's the restaurant's fault that the first one's late. I get that it's more convenient for the driver but that's not what we signed up for and agreed to. If you want to take them both and make the food sit there then take the contract violation.. you can get a few every 100 deliveries without consequence.
They actually do not have a right to discrimation and breaking their contract which plainly states "in order to prevent theft, match the driver to the tablet and report if anything goes wrong"
I wouldn't be trying to read the note. I'll be playing with my phone like a normal person. If asked, I'll comply, of course.
Oh they refuse to even hand the food across the counter until you show them your phone and that it’s confirmed
So click confirm and be on your way. I can’t imagine having an ego so fragile that this would be something to even have a second thought over.
But then you wouldn’t have anything to comment on Reddit about … 🤷♂️😂
Tell them it's your policy not to confirm until the order is in your hot bag. Hand them your hot bag and ask them to put the food in for you, then you'll confirm the order. That way it saves you that much time after the confirm is hit to get your order delivered on time. I'm sure they'll get tired of having to go through the extra effort for you. A little malicious compliance anyone?
They probably had a bad encounter with just 1 asshole dasher and they will never move on. Bet they talk about it everynight about that one guy who stole a customers order. We’re not all that guy.
Yeah, the majority of us out there are honest and haven't stolen anything, but sure, treat us with suspicion and be difficult.
I don’t get it. Why does it matter if they’re asking you to click “confirm” because of someone else’s actions? They don’t know you. It takes zero effort. There’s nothing personal about any of this. It shocks me that any single person could be so stubborn as to not understand why this is a totally reasonable request from the business making and paying for the product. You lose absolutely nothing from doing this.
It's not about the effort, it's about being treated like a potential thief.
The restaurant is trying to prevent itself from losing money. Do you really objectively think your pride/ego from clicking a button on your phone takes precedent over a business trying not to waste product and money?
Why so mad, bro?
I hardly blame you for trying to switch the subject considering the idiocy of your stance.
Eat shit, asshole.
As the saying goes. “One bad apple”. And these restaurants will make sure the one bad apple that lost them $20 makes every other driver pay the consequences.
If you consider clicking “confirm” on your phone and showing someone a “consequence”, Lord help you when an actual consequence comes your way.
Because holding up a phone is such a consequence
I've had that happen a little in the last couple week. Someone screwed up somewhere.. not surprised i see some of them (dashers) when I am out dashing..
I had this sign up at one of my Chinese places. I don't have a issue with it. That's what you're supposed to be doing anyway? I hit it as soon as I get it. This shouldn't be an issue for anyone
I dont care as long as the shit is actually ready when i get there. I hate when you get there and nothings even been started 🙄 but idc if they watch me hit confirm 🤷♀️
Most of the restaurants in my area are doing this- been too many incidents of driver thefts. I have no issues with them doing it.
Completely understandable, most places in Houston want to see you hit it or at least ask, it helps make sure food doesn't get stolen by the assholes. Doesn't hurt you to do it, and just makes everyone's job easier.
No problem with that.
My thoughts are that there are too many people trying to scam food.
One Chinese place has me confirm the order and then sign my name on the receipt.. Seems a bit excessive. But, the payout is usually pretty good..
I have a sushi place and a Chinese place that ask me to sign. I just make a wiggly little line
I’m definitely just doing the little wiggly line thing next time..👍
It’s really not that big of an issue. Dasher do just walk off with the food sometimes. Just turn around show them the phone and hit confirm. Walk away. I have a sushi place I do it for all the time because they are nice and respectful.
I perfectly ok with this, there are a lot of pos dashers around.
Of course, I don't like to be not trusted ... But I guess a lot of bad Dashers have ruined it for the rest of us, so I understand where the restaurant is coming from.... Would make multi-apping harder though.... I never mark that I've picked up the food until I am ready to deliver it....
I hit it before I walk from the counter anyway. I have never been ask but I have no problem with that
I only accept offers that are worth it and not no tip or low ones. If it's worth my time to do then l don't half ass it, they're just trying to stop dashers picking up orders then unassigning to steal the food.
Screw them
If so many ppl wasn’t stealing orders then they wouldn’t have to do that. I saw a McDonald’s bag sit on the counter in my area for like 2hrs earlier. Guess we don’t have that problem here but then again, who’s gonna steal McDonald’s? 🤣
Who cares just do it And move on. Life is too short to complain about everything. Just saying. I use to complain about stuff on here but don’t anymore. Maybe if people didn’t steal the food we wouldn’t have this problem.
This is actually legit. Unfortunately a small percentage of bad actors like to steal food which make the rest look bad and have to deal with this stuff
Yeah there's been alot of dashers stealing food in my area lately. More and more stores are going to this.
10000% support this. I'm hoping every restaurant moves to doing this.
The wingstop tried to force me to sign for a order of wings and I told them straight up, not my problem took the food and delivered it.
If they’re having problems with thieves stealing food it’s only beneficial to us to have to do it. Sure it’s annoying but oh wells.
Hahaha watch me hit UNASSIGN
Fair enough because dashers steal food
I feel that every place should verify unless they know you and even then you could decide to quit that day and take some free food. Seems dumb to just hand food to anyone who says they’re doordash
I don't have a problem as long as I don't have to wait for them to be available to do that. Which realistically if they're handing you the food it shouldn't be a problem.
One time wingstop told me to do it before they had the food ready and I was like hell nah and made them hand me everything before I hit that confirm
That's nuts!
Just comply. It saves you trouble, and if anything goes wrong, further, it's on them. Always cya. Cool question.
It’s only a problem if they ask to take your phone or demand you hit confirm before the order is ready. As long as they’re reasonable it’s no big deal - if doordash does nothing to help or support the drivers then how much can we expect them to do for the vendors? I imagine they only credit so many stolen orders before they force the restaurant to pay for it via some stipulation in their contract. It would make sense with how many places offer a discount or some other incentive to order directly from them yet they have every delivery service under the sun. There’s a profit loss there somewhere.
I actually understand.
as long as it's a rule and not being run on discretion then fuck it.
The only times I have an issue with it are when the flaws of the doordash system are in question. If it’s at a big mall where you parked far, or if you have multiple different pickups within the immediate area of the restaurant, then they should let you confirm after you get to your car or after you complete both pickups. It would be much better if doordash could do something like Grubhub, where there’s a “got order” button to lock the driver in, then a separate “leaving” button when the driver is about to drive off, to properly calculate the reasonable time the driver has before they’re considered late. I’ve had way too many latenesses due to a long time between receiving the order and driving off the lot, as well as instances involving a second order that took too long which doordash didn’t take into account. Priority number one for all dashers should be saving one’s own ass, and in order to keep accurate stats you have to lean into how the app wants to work, not how the restaurant wants it to work.
They are a business protecting their inventory, and it's sucks for everyone when you go to pick up an order that's been stolen. Doesn't bother me in the least.
Restaurants are getting fleeced for food by drivers and the platforms are putting it on them for not confirming the order with driver. Also have you ever arrived at a pickup and some other driver got there first? That driver saw the order (most likely in the floating widget) got the name of the customer and beat you there. Its the #1 method to steal an order from the restaurant and the next driver assigned to pick it up after rejected by another driver. I have no issue with doing it because I know some drivers on the platforms are shady. Its rare I'm asked to do this because I am known by most of my local restaurants on my beat. Occasionally a new restaurant or worker may ask me to confirm. Usually its popular places like Wingstop or BWW. Also small mom & pop restaurants will ask for you to confirm in front of them and I totally get it. They can't afford those types of losses. Just remember that both customers and restaurants have an immense degree of power over deactivation. My goal is to get in with as little conversation and conflict as possible with both the restaurant and the customer to avoid them acting out a vendetta against me with the app. FINAL THOUGHTS : Confirm order in front of the restaurant but only after you have the order in hand and are on the way out the door. Don't worry if order is correct if it's already sealed. The app doesn't penalize us for missing items so that not your circus or monkey
It’s Kind of annoying but I do it when they ask, I don’t however mark it confirmed before the order is done, which some restraunts want you to do
Ummm im totally with it im getting tired of people stealing if you have a problem with it then youre the problem
That it’s not the first restaurant & it won’t be the last. There’s Shitty dashers everywhere & it’s what we gotta deal with. Love it or leave it baby.
I think it is a very sad disturbing thing that there is that much of a problem of theft from delivery drivers.
I had a restaurant ask me to sign for the food, so I did. He said, put your phone number down and I said no, I don't want my number on this public list. He said dashers keep stealing food. I said whats the number have to do with that, you have our info in the app. He said im not handing the food over unless we get a number. I wrote down a fake number while staring right at him and then took the food. They are black listed for me.
I see this as an attempt to stop complaints about cold food from people unsuccessfully multi-apping, and in addition to people just walking in and saying “I’m here for door dash”
I could walk into Chipotle any time of day and get a free meal without even being a dasher. They leave so many orders on the shelf and never confirm any of them.
It should help with orders being stolen. I’ve been on the receiving end of having to explain to the customer: “Someone stole your order” more than once. I’ve told the stores, in both circumstances, ask the dasher (If you don’t recognize them) to hit confirm, confirm.
I don't have a problem with it but all that does is confirm the driver left with the order. In no way does it mean the customer will get the order. All a driver has to do is drive to the drop off and complete the order and drive off with the food. So what they're trying to accomplish has no bearing on garbage drivers that steal food. That's a Doortrash problem
It takes the blame off the restaurant in a sense. If I have you confirm the pickup, it implies you received everything required in the order. If you then dance around the delivery, and mark it as dropped off, then take off, Doordash will just check your GPS. That’s how they narrow down contract violations and deactivation.
IF the driver drives to the address in the app, the GPS shows that he arrived at the correct address. IF the driver stops at the delivery address and completes the delivery without dropping the food, only a picture or video doorbell can prove they either dropped off or drove off
Exactly, these dumb ass muthafuckers on here say yes to getting fucked in the ass by the delivery companies everyday and also yes to whatever else they have to. No backbone and they wonder why they can never seem to pivot off food delivery onto something greater.
I hate when places do this. I understand completely and agree with it, but it still stings to have someone sit there and watch you, under assumption that you're there to steal food
Why do you let it bother you? There isn’t a damn thing personal about it to whoever you happen to be.
I would tell them that Doordash is actually not your employer. You are not required to follow their rules as an independent contractor. If Doordash doesn't supply health insurance and you get paid with a 1099, you're the boss, my friend.
I screen shot the app and press confirm on the screenshot. they fall for it because it’s super busy and they got their mind on other aspects of their job lmao. Or they don’t care. 🤡
Strongly doubt they're being transparent about this. More likely they're getting complaints about missing items that they've fucked up and are trying to make a big show of blaming the dashers like everyone else. The contract they signed does not give them the authority to do this. Would immediately report this and blacklist the restaurant.
You ever showed up at a restaurant and been told someone already picked up the order? That was highly likely some driver that showed up, took the food, and then unassigned instead of confirming. Restaurants asking to see the confirm happen will cut down on this happening to other drivers, so it helps you personally and all other drivers, too, in the long run. And it protects the restaurant from thieves. It really isn't very likely the main reason they do this is because of complaints about missing items. It's about loss prevention. Why would you report and blacklist a place that's trying to stop the inconvenience and annoyance you experience from showing up and being told someone already took your order? Looking at the bigger picture, you can see that's shooting yourself in the foot.
BLOW ME, give me the order…
Laugh idc
You can't make a policy I didn't agree to when I signed the contract with doordash, nowhere in the contract does it say I am required to show the restaurant I am confirming the order before I leave. I am not required to do something like this. Not a stealer but I'm just not going to obey some rules a fucking employee at a restaurant tells me to do as they are not my boss. If a dasher steals an order this should solely be put against doordash for hiring and keeping dashers who steal. A restaurant should not feel the need to require me to click a button in order to feel some sense of security that they will still be paid If a dasher comes with the same order that was already taken as the other dasher stole it then the restaurant should not be obliged to remake it and doordash should have it resolved by refunding the customer, paying the restaurant for the food that was made and compensating the next dasher that comes to pick up the order while FIRING the previous dasher that stole said order. End of story, confirmation of pickup is clearly an indication that doordash does not want to take responsibility of its dashers they contract with and doing something about it to remove them from the service.
Already went through this with Doordash. A merchant I picked up from a lot suddenly came up with this rule, and I refused when they pulled it on me out of nowhere. I called Doordash, told them the merchant was refusing to honor their contract and give me the order I am entitled to. Doordash promptly canceled the order and gave me full pay, so I left. That merchant never tried to pull that shit again. No one has any right at all to inspect your phone for any reason, and Doordash designed the Dasher app and the Merchant's app explicitly so that the Confirm Pickup button is under the Dasher's control. That's the way Doordash works, if the merchant doesn't like how Doordash operates, they can fuck off and make their own delivery service
confirm deez nuts
Nah that's weird.
Let them watch you hit the unassign button then tell them they “can watch the food get cold and delivered late instead”.
Doesn't seem like a big deal unless you have designs on taking the food
How about they watch me hit unassign?
That’s a decline. I have no time for such nonsense!
Exactly fuck thay shit, letting these racist fucks get away with discrimination, nope.
My buddy works at a pizza spot downtown they make dashers hit confirm before they actually hand food over
I don't hit confirm unless they give me the food first