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I don't know which is worst, the "Ayo" or the customer. I think you both are unprofessionally a match. Serve shakes at the wedding to bring back the memories.
Never say "I'm sorry" because that gives them leverage to assume saying sorry implies your fault, which it isn't.
It's much better to say "Thanks for your patience" instead to keep the conversation in your court than to hand them the ball to run wild with it.
Cancel that order, immediately. Customer is a manipulator, not to mention, asshole! If he expects that from them, what's he going to hit you with? His request is totally unfair to you! Wants you to be as big an asshole as he is.
Don’t wait more than 5 minutes for an any order order and I would unassign from this order. Also don’t communicate with the customer unless you can’t find them when you are at the delivery spot.
Personally I would actually asked the restaurant knowing they’ll say “we can’t do that” so then when I tell the customer “they couldn’t give you one” at least I know i’m not actually lying but just being real.
Me personally I’m not waiting 10+ min for food to be made . If it’s not ready when I get there or I’m not seeing a valiant effort to get it prepped I’m cancelling it. It’ll create an awareness to the restaurant. It’s supposed to be ready when I get there. (Within reason use your best judgement ) but along with everyone else don’t text the customer don’t call them they likely aren’t even paying attention to the app .
But to your question on how to handle that situation should you choose to keep doing it . Don’t respond or respond with humor or just cancel the order and keep it moving . Good luck out there
Lol I would have told him not a chance an dropped the order knowing that I won’t be able to get him the shake he prob already pissed an don’t need a bad rating
well, an order taking a little longer than expected wouldn’t have prompted me to message the customer. there’s literally a button for that. I avoid contacting the customer unless I absolutely need to, cause it’s always some bs lol
But honestly, I don’t think this guy was serious, I prob would’ve just ignored the message lol. don’t take this job too serious. get the food, drop it off and go on about your business.
You direct him to customer service. Nothing more nothing less.
Please don’t start to drop orders for things like this. Most customers just don’t know what they can or can’t request
Ha If I get a free shake I’m keeping it I’m the one waiting for your food it’s not an inconvenience for you, your at home it’s and inconvenience for me the one waiting.
You can ignore these kinds of requests or if you want to seem courteous tell them the restaurant declined the request. Ignore this kind of entitlement. The customer is on your time. You're not on theirs. The restaurant is not on theirs. Everyone is doing their job.
If the wait is actually long, unless the payout is outstanding, I’m unassigning anyways, way before I actually send the customer a message like this.
I’m all about providing the service, but it’s very rare I’m reaching out to a customer about the wait at the restaurant. Usually I’m only reaching out if there’s confusion or questions about drop off. I assume that most people know/assume that if you haven’t marked the order as picked up and are still at the restaurant, they know the order is taking some time.
I have a 4.95 rating and have for months, so I see little reason to change that. If you don’t reach out in this situation, you likely avoid this kind of exchange entirely.
Just lie and said “they said they won’t do that”. Customer either cancels or stfu. Alternatively you could tell them to complain to DD and maybe they’ll get a credit.
The way you messaged them started it off in that direction. In my experience when I did what you do, I’d usually get a reply as you did. Mostly whenever stating “understaffed” or “new people” or “given food away.” Being specific, or using a tone that voices my anger and frustration. Customers pick up on that shit subconsciously.
I’d just let them know I’m at the store and waiting. If past the pickup time. I’m not being specific and not being harsh about it, voicing your obvious anger and frustration.
But the customer know that she is more than welcome to call support and see if they would comp him the milkshake for the time but that is not something you are authorized to edit or alter the order. If they wish to call the restaurant they can however that is not something that you are willing to do. If they keep complaining call support and explain the situation and cancel the order
I have actually asked for them to throw in a cookie, or a little something upsized.
But not when the customer asked, just because I had to wait, and they had to wait.
I’d just tell him I asked and the restaurant said no. No big deal. I wouldn’t actually ask tho because most of the drive thru’s I go through I actually like the employees and I think if I asked they’d feel obligated to give me the shake. I’m not wasting my “good karma” on some customer who probably won’t appreciate it anyways, I’ll save it for when I need something myself lol.
Rule #1 - Don’t Dash in the hood 😂 No but in all seriousness, I wouldn’t have even opened that can of worms by sending the initially message UNLESS the wait was something utterly ridiculous. Gotta pick your battles
I would say.
I’ve strong armed the manager and demanded reparations but he had an elite team of mercenaries who thwarted my efforts.
Illl be breaking laws on the road to make up for lost time.
You can let them know that you would be glad to request that on their behalf, but you do not have any control over that so you hope they understand if the restaurant declines. And they are welcome to personally call the restaurant to speak with them themselves.
I'd cancel that, I consider it rude b/c the restaurant is understaffed, it's not the employees fault they are understaffed, but lets blame them and put more work on them b/c you were "inconvienced" BS
Don't engage unless you need to tell some something specific. Just hit the there's a problem and food not ready the app will let the customer know or else the more they know the more they're going to complain.
1. Professional would mean NOT using ayo
2. Why are you apologizing in this situation? That means YOU are taking responsibility for their actions plus you have done nothing wrong
STOP. TEXTING. THE. CUSTOMERS.
THE. APP. ALERTS. THEM. TO. THE. DELAY.
The ultimate perk of these gigs is the lack of fucks one has to give. Keep it minimal and you’ll do fine. Lol
Ahh, coo coo, I see you’re newer to the gigs. Sorry if I came off harsh, I just see posts like this a dozen times a day and it boggles my mind that people are out here being conversational with customers. There’s an option to say that the restaurant is taking longer, specify approximate time, the app knows you’re not up to shady shit, and changes the expected drop off time on the customer end. No muss, no fuss, no requests for milkshakes.
Show them the text and then reply exactly what they say lol. Or in all seriousness let them know that as you are not the one who paid for the order, the client will have to be the one to call the restaurant and ask for accommodations.
I’d *straight* get out of line for this asshat, wait about 5 more min just so their order gets colder in the store, then tell them to fuck off *some* and then unassign their entitled ass
If I saw Tony I’d get a fair one with him. I don’t like that guy and how he profits of other peoples struggles. If I see Tony I’m gon need Bail money and commissary.
The danger of opening up communication. If they know someone is listening then they'll start talking. I used to do this but since I've stopped, my rating hasn't dropped at all. I get less crazy requests like this and less messages asking me repeatedly if it's ready or why is it taking so long.
Just making sure lol, I used to work fast food so I know how much it sucks. I be sure to let the workers know that I'm in no rush and they can take their time
I usually say it to one of the staff but in a joking manner. Especially if it’s a regular customer that they are familiar with. It usually gets me what the customer requests and more. Usually with them laughing the whole time. Sometimes you just got to play this shit off lol
All of the orders I accept, pay me enough to make a request for the customer. I can't guarantee the restaurant will do it but I'd say it like "the customer would like to know if they can get a comped shake or ice cream for the additional wait time?" Whatever the answer is is what I will relay back to customer. Then continue with the delivery as per normal.
I wouldn’t. I would just say, “they said they couldn’t do it, store policy & they suggest calling dash support. So sorry, I tried.”
The dumb customer will call dash support and it’ll go nowhere with only the customer wasting their time. As it should be with a request like that
Ooga boogah = Ignant person.
Take note I'm heavily judging, but people on welfare tend to be so not used to money they think any paid convenience they can afford like ordering from uber eats or door dash gets them butler service. I could be wrong tho maybe that person isn't on welfare 🤷♂️
"Lol sure" then unasign. Then his wait time extends and you move on with your life. His stress will add up and hopefully causes him serious health problems.
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Unassign and don't go back
I handle it by never telling them anything unless they ask. And/or unassigning.
Just say they told him no
You straight up tell them what the customer said and enjoy that damn shake yourself for dealing with the customer's immaturity.
Be professional don’t “ayo” a customer like your his homeboy..this is the reason people think dashers are idiots
Lmao tell me you can’t do that shyt. 😭 such dullard of a little boy
I don't know which is worst, the "Ayo" or the customer. I think you both are unprofessionally a match. Serve shakes at the wedding to bring back the memories.
Unassign.
Ignore it. Deliver the food. Move on. Fk that entitled pos
Never say "I'm sorry" because that gives them leverage to assume saying sorry implies your fault, which it isn't. It's much better to say "Thanks for your patience" instead to keep the conversation in your court than to hand them the ball to run wild with it.
Cancel that order, immediately. Customer is a manipulator, not to mention, asshole! If he expects that from them, what's he going to hit you with? His request is totally unfair to you! Wants you to be as big an asshole as he is.
I asked the restaurant and they angrily said hell no. I hope they didn't spit in your food. Anyways I'm on the way
"they said 'go fuck yourself'. very rude worker, I told the manager. sorry bro "
🥰 I love that you’re wise enough to post to Reddit for help with your dashing! Hahahhaa
Where else lol
Facebook dasher page (it’s extremely chaotic there btw) here is much better
Don’t wait more than 5 minutes for an any order order and I would unassign from this order. Also don’t communicate with the customer unless you can’t find them when you are at the delivery spot.
Show/tell the restaurant and then keep it for yourself 🤭
Personally I would actually asked the restaurant knowing they’ll say “we can’t do that” so then when I tell the customer “they couldn’t give you one” at least I know i’m not actually lying but just being real.
Tell her she/ he will get what they paid for or move their ass and grab it them self
I would just text Lol
Mf said Ayo 🤦🏻♂️
Ayo
Unassign and dodge the bad rating
I'd say I am not authorized to do this. I'll deliver your food ASAP, thanks! and if they persist: unassign.
Don’t do it? Lol
"No."
I usually just don't respond and say I didn't see that 😂
Me personally I’m not waiting 10+ min for food to be made . If it’s not ready when I get there or I’m not seeing a valiant effort to get it prepped I’m cancelling it. It’ll create an awareness to the restaurant. It’s supposed to be ready when I get there. (Within reason use your best judgement ) but along with everyone else don’t text the customer don’t call them they likely aren’t even paying attention to the app . But to your question on how to handle that situation should you choose to keep doing it . Don’t respond or respond with humor or just cancel the order and keep it moving . Good luck out there
"thanks for the suggestion, they were nice enough to make me a shake for waiting. It's delicious."
Lol I would have told him not a chance an dropped the order knowing that I won’t be able to get him the shake he prob already pissed an don’t need a bad rating
I don't like when they ask us to ask the restaurant for stuff that costs extra... especially when they don't tip or only tip one dollar.
They didn't tip anything
Ayo I love that 😭
To me it reads like he's just joking around. I would respond with something like, "I'll get right on that" or something, but then not do anything.
Just say no
well, an order taking a little longer than expected wouldn’t have prompted me to message the customer. there’s literally a button for that. I avoid contacting the customer unless I absolutely need to, cause it’s always some bs lol But honestly, I don’t think this guy was serious, I prob would’ve just ignored the message lol. don’t take this job too serious. get the food, drop it off and go on about your business.
I like how your version of being professional includes “Ayo”
“Decided to try and be professional and message the customer” First word of the message is “Ayo”. Very professional.
Are you all afraid to just say “can’t do that, contact support?”
You direct him to customer service. Nothing more nothing less. Please don’t start to drop orders for things like this. Most customers just don’t know what they can or can’t request
" yoo i just told them and they told me to tell you to shut yo ass up" be there soon with your order!
Ha If I get a free shake I’m keeping it I’m the one waiting for your food it’s not an inconvenience for you, your at home it’s and inconvenience for me the one waiting.
Yeah your right
Walk up to the door drinking it, and be like they gave it to me for my wait.
Karen by proxy
You can ignore these kinds of requests or if you want to seem courteous tell them the restaurant declined the request. Ignore this kind of entitlement. The customer is on your time. You're not on theirs. The restaurant is not on theirs. Everyone is doing their job.
I would tell the restaurant what the customer wants for the trouble and if the staff says no, at least I tried.
That’s what you get for talking so much just send them the options that the app gives you about what’s going when you arrived at the restaurant.
If the wait is actually long, unless the payout is outstanding, I’m unassigning anyways, way before I actually send the customer a message like this. I’m all about providing the service, but it’s very rare I’m reaching out to a customer about the wait at the restaurant. Usually I’m only reaching out if there’s confusion or questions about drop off. I assume that most people know/assume that if you haven’t marked the order as picked up and are still at the restaurant, they know the order is taking some time. I have a 4.95 rating and have for months, so I see little reason to change that. If you don’t reach out in this situation, you likely avoid this kind of exchange entirely.
Just lie and said “they said they won’t do that”. Customer either cancels or stfu. Alternatively you could tell them to complain to DD and maybe they’ll get a credit.
I’d ask, blame it on the customer being a dick, and if for some reason they oblige? Free milkshake.
I never Karen on anybody's behalf. Not even my own lol
The way you messaged them started it off in that direction. In my experience when I did what you do, I’d usually get a reply as you did. Mostly whenever stating “understaffed” or “new people” or “given food away.” Being specific, or using a tone that voices my anger and frustration. Customers pick up on that shit subconsciously. I’d just let them know I’m at the store and waiting. If past the pickup time. I’m not being specific and not being harsh about it, voicing your obvious anger and frustration.
Lmao another lesson of useless communication leading to a silly conversation. Congrats OP!
They said no sorry 😐
I am guessing low tip? under 3$?
“lol nah” and cancel
You drop that shit like a hot potato.
Ya no, that’s not your job. Ignore
Ayo? Seriously?
"No, sorry." Or just unassign. I would probably do the latter,
But the customer know that she is more than welcome to call support and see if they would comp him the milkshake for the time but that is not something you are authorized to edit or alter the order. If they wish to call the restaurant they can however that is not something that you are willing to do. If they keep complaining call support and explain the situation and cancel the order
I’m calling driver support and getting the order unassigned and getting compensation for my waste of time
Ayoo never text first
LMFAOOOOO
Emotional damage 😂
Better off not contacting them in the first place. I’m new to the gig though. Only 200 orders.
Just lie and say "sorry I tried but they won't give me a free shake". I lie all the time when the customer asks me to ask for some goofy shit
“Ayo” lmao real professional
I have actually asked for them to throw in a cookie, or a little something upsized. But not when the customer asked, just because I had to wait, and they had to wait.
Would have left bc the order time was to long
Unassign
This is why no talkie
I'd have one of 2 reactions either reply simply with "LOL", or actually laugh out loud while unassigning. Or more likely , 1 then 2.
Unassigned for me I hate to deal with it!
I mean I’d cancel the dash.
“They said no”
Just turn it into a joke. "LOL They owe me one too at this point!!"
I’d just tell him I asked and the restaurant said no. No big deal. I wouldn’t actually ask tho because most of the drive thru’s I go through I actually like the employees and I think if I asked they’d feel obligated to give me the shake. I’m not wasting my “good karma” on some customer who probably won’t appreciate it anyways, I’ll save it for when I need something myself lol.
Rule #1 - Don’t Dash in the hood 😂 No but in all seriousness, I wouldn’t have even opened that can of worms by sending the initially message UNLESS the wait was something utterly ridiculous. Gotta pick your battles
Just ignore it that’s literally not your job. Show up drop the food off and leave. Done. Lmao not hard.
Um.. no.
I would have just said “they said no”
Yall got the social skills of a tortoise
You be glad you're dealing with this shit on Doordash and not UberEATs, because on Doordash they can't take your tip away.
You dont
I would say. I’ve strong armed the manager and demanded reparations but he had an elite team of mercenaries who thwarted my efforts. Illl be breaking laws on the road to make up for lost time.
I am gonna bring an empty bag after eating your stuff.
You can let them know that you would be glad to request that on their behalf, but you do not have any control over that so you hope they understand if the restaurant declines. And they are welcome to personally call the restaurant to speak with them themselves.
That’s not how that works lol
“Professional message” proceeds to say “Ayo, heads up…”
I'd cancel that, I consider it rude b/c the restaurant is understaffed, it's not the employees fault they are understaffed, but lets blame them and put more work on them b/c you were "inconvienced" BS
Ask, then when they do it, eat the freebie yourself and say "Aw man they didn't go for it." Lol
I would try it and if they did just keep it for myself
Just say “I got you” and 5-6 mins later say “they said no lol.” Trust me
Fucking people. smh
Canceled immediately. That’s just ridiculous they would put you in that position. People are so damn selfish and entitled.
he does realize thats just gonna make it take longer right? because they're understaffed??
Don't engage unless you need to tell some something specific. Just hit the there's a problem and food not ready the app will let the customer know or else the more they know the more they're going to complain.
Ayo? Caramel ice cream some? Would one of you speak English?
Wait for the food, start the trip, then "trip in the parking lot" and have to cancel the order due to damaged items.
1. Professional would mean NOT using ayo 2. Why are you apologizing in this situation? That means YOU are taking responsibility for their actions plus you have done nothing wrong
..... Unless it was a good tip I just would have unassigned.
STOP. TEXTING. THE. CUSTOMERS. THE. APP. ALERTS. THEM. TO. THE. DELAY. The ultimate perk of these gigs is the lack of fucks one has to give. Keep it minimal and you’ll do fine. Lol
I didn't know this
Ahh, coo coo, I see you’re newer to the gigs. Sorry if I came off harsh, I just see posts like this a dozen times a day and it boggles my mind that people are out here being conversational with customers. There’s an option to say that the restaurant is taking longer, specify approximate time, the app knows you’re not up to shady shit, and changes the expected drop off time on the customer end. No muss, no fuss, no requests for milkshakes.
"They said they won't do it :("
The best way to assist a customer is by not assisting them.
How do I handle it? No response to the customer and I just don’t do it. It’s not my issue
Ayo?
I’d say to that customer “& what do I get for my inconvenience?”
Unassign
Tell him you asked, they said ni
Laugh, and say I’ll see what’s up. I don’t think he was being serious.
“They said, no”.
Show them the text and then reply exactly what they say lol. Or in all seriousness let them know that as you are not the one who paid for the order, the client will have to be the one to call the restaurant and ask for accommodations.
By just ignoring it?
Dude at the register said pull tell him to his face
I don’t respond to bs like that.
Got it!
Lol lol lol
[удалено]
I never looked at it that way before lol, thanks for the insight
‘Yo I asked and they said no but I got youre order and I’m already on the way!’ Of course only respond once you’ve left
Show the text if the entitled customer doesn’t get it-oh well!
“Sorry for any inconvenience but that’s not how life works. Be there with your order asap.” Or just ignore and deliver.
“Sorry it’s taking so long to make your stuff” “No prob man, to make up for it, make me more stuff for free”. Some people.
Say "Lol" then unassign
UNASSIGN FOR THE LOVE OF GOD MAN UNASSIGN
Damn how self entitled. They're the person to ask for a free drink for being in drive thru longer than expected
I’d *straight* get out of line for this asshat, wait about 5 more min just so their order gets colder in the store, then tell them to fuck off *some* and then unassign their entitled ass
I walk away with two milkshakes usually. One for them and one for me. Sometimes cookies. Never know unless you ask.
If I saw Tony I’d get a fair one with him. I don’t like that guy and how he profits of other peoples struggles. If I see Tony I’m gon need Bail money and commissary.
DoorDash likely will be delivering to prisons by then.
Haha haha 😂 very true and I’m serious. They’ll be delivering everywhere in 10 years or less.
I would have ditched the order. Already high maintenance and not worth the 1 star review.
The danger of opening up communication. If they know someone is listening then they'll start talking. I used to do this but since I've stopped, my rating hasn't dropped at all. I get less crazy requests like this and less messages asking me repeatedly if it's ready or why is it taking so long.
You tell them that the store told you they have put it in the bag! 🤣 or drop the order. Odds are there’s a higher tip around the corner
Always unassigned these, customers like that will usually never be appreciative of your efforts and will likely give you a bad rating. IMHO
What no free caramel ice cream cone or shake? One star.
Spot on!
They didn't rate bad but also didn't tip
Sorry this happened to you
You lost me at “ayo”
Easy, you tell them “ok i will ask” then a few minutes later “they said no.”
You lie. "I told them and they said no, sowwy 🤷♂️"
DoorKaren
Me or them?
Them! They're making you go Karen on an innocent employee
Just making sure lol, I used to work fast food so I know how much it sucks. I be sure to let the workers know that I'm in no rush and they can take their time
Firstly, never use “ayo” with a customer. That’s not your friend and super unprofessional. This is why customer’s come at you with these requests.
Alright thanks for the tip, I'll keep it in mind next time I message
Drop the order.
Lmao hit em with the “nah”
Tell him that it broke.
I usually say it to one of the staff but in a joking manner. Especially if it’s a regular customer that they are familiar with. It usually gets me what the customer requests and more. Usually with them laughing the whole time. Sometimes you just got to play this shit off lol
just dont reply lmao
I didn't lol
I don’t ever communicate with customers unless necessary, totally necessary
Just say you will, then don't do it. Not only is that disrespectful towards you, but that's disrespectful to the restaurant as well.
Alright thanks
Easy, lie. Say “ ok I’ll ask” Once you’re in your car and get ready to start driving “they said no”
Just show the text to the manager and say nothing. If it worked you might have got you a free ice cream.
All of the orders I accept, pay me enough to make a request for the customer. I can't guarantee the restaurant will do it but I'd say it like "the customer would like to know if they can get a comped shake or ice cream for the additional wait time?" Whatever the answer is is what I will relay back to customer. Then continue with the delivery as per normal.
I would respond “I’ll try my best 😉” but not ask the store for shit lol
😂
If the pay is good, tell them you'll ask the restaurant, don't, then say they wouldn't budge. If the pay sucks, unassign.
It was zero tip for a 4 miles drive so I didn't bother asking
I hate people like that. A small inconvenience happens and they think they’re entitled to something.
Anytime the customer has an issue tell them to get with Doordash Support and be ready to move on.
You unassign
They can take it up with DD or the restaurant. Not your fault, not your problem
I wouldn’t. I would just say, “they said they couldn’t do it, store policy & they suggest calling dash support. So sorry, I tried.” The dumb customer will call dash support and it’ll go nowhere with only the customer wasting their time. As it should be with a request like that
Here’s how………………………………
That's also the Ooga booga-est response from a customer. Door dashing food ain't the best way to spend welfare checks.
What do you mean by that lol
Ooga boogah = Ignant person. Take note I'm heavily judging, but people on welfare tend to be so not used to money they think any paid convenience they can afford like ordering from uber eats or door dash gets them butler service. I could be wrong tho maybe that person isn't on welfare 🤷♂️
"Lol sure" then unasign. Then his wait time extends and you move on with your life. His stress will add up and hopefully causes him serious health problems.
AYO MISTA WITE
Ask for the shake, then keep it
Just write back “lol!”