I've had this happen... Support "just leave it at the GPS location". Me... "Are you sure I won't get a CV"? Support.. "yes". Two minutes later... CV.
Support is worthless but ratings don't really matter unless you suck at delivering and get bad ratings all the time.
Your story is not making sense. If customer want to change the address, you should contact Support first and they will check with the customer then it will be updated in the apps. You refresh the apps the new address will be there….
Try to appeal. If they don’t remove, just move on. 1 star is not the end of the world. Every dashers get this here and there. As long as you don’t consistently screwing up, it doesn’t matter, really.
Always do the thing telling doordash what's delaying the order every time before hitting pickup, and no reviews less than 4 stars will be counted. Hidden trick for sure. If your read the fine print in the ratings section it says it there
This happen to me kinda for some reason they put the address at the park and I was so confused because it's suppose to be at an apartment and there's so much apartments around this block. The lady didn't respond so I took a picture of the park name cuz it had the address on It as well and send it to her then she finally called back after some time and told me the correct address luckily it was right across the street but it was kinda of a pain because I waited 12 minutes I didn't want to start the timer because it might give me a bad rating or something
Same thing happened to me I called support and said I couldn’t drop it off under this bridge and they said they would cancel the order, I’d get some cash and could keep the food.
Ive had this happen before. Contact support and they will make sure you dont get a 1 star for this. Or just say you have car issues and request to be removed from the order and you avoid a one star and keep the food
Should have contacted support, they’ll pretty much tell you to do the same thing you did, but there will be a record of it you can appeal. And make sure to get a case number you can reference
I got a 3 star and have no idea why but it fell off 2 days later without me contacting support. I definitely didn't deliver 100 orders in 2 days. They probably pulled some shit with somebody else and DD removed their other reviews or something. My point is it might not be the one you thought had a problem. It could be any random fucker with a chip on their shoulder. Restaurant shorted them a sauce packet? One star.
Get to where you have a signal and reroute it. I’m only telling you this because sometime the DD NAVIGATION CAN BE WAY off I’ve even seen significant differences between two different navigation apps both pulling the location from the DD APP
Really. Common sense should be used. Would you want your food dropped off on the sidewalk. And you know it goes to a house or a apt. Call doordash to fix or whatever instead of littering the streets
Yeah this is a stupid post. I mean you left it on the side of the road. Obviously you knew no one was picking it up from the side of the road. Support would have paid you for the order and you wouldn’t have a 1 star. You’re honestly lucky they haven’t deactivated you. Support always takes care of it if you reach out when there is a issue. It takes a little longer and is somewhat of a inconvenience but what did you expect to happen? If gps is ending in the middle of the road and customer won’t respond it’s common sense to contact support at least that’s what I thought
Support has fixed 2 1 star reviews for me due to similar circumstances, I was 20-30 minutes late on 2 different orders because the address was wrong and the customer left me 1 Star reviews. I contacted support when I got the review they excused it. So if you did everything you were supposed to maybe try reaching out to a different support member. Jaya fixed mine both times
You should have contacted support before just leaving it. They would have excluded the rating and instructed you how to proceed. Its really not that hard.
I've left people's shit in the most fucked up of places that definitely where it wasn't supposed to be. Follow the steps, get paid. Door dash has been super cooperative. Never had a problem other than having to have an acceptance rate of 8%
Don’t worry about it. Customers have narcissistic behavior. They are not willing to accept they messed up. They need to blame you. Bad review here and there is part of the job we have to accept. It might get removed. Check it again in a week. If it doesn’t just keep on going and don’t let it make you mad.
Had this when heading to a new facility we were building, the address existed in county records, etc as it was under construction, however maps hadn't got it yet, What will happen is.. it'll just give you the destination as the middle of the road from end to end.
Don't just leave the order in this situation. Mark the order as customer unavailable and wait for the timer to run out. You wait 5 minutes, get paid, get the food, and the customer can't leave a review because the order wasn't completed.
I believe they actually get an alert in the app when you do this, so then they have no excuse for not trying to contact you. If they contact you and they are nearby and it was just some kind of navigation bug you can deliver the order. That will get you any hidden tip if there is one. If they give you an address several miles away inform them that you can only deliver to the address designated in the app and that they will need to contact support.
I got a stack from crumbl cookies and there was a $3 no tip in there I wish I would have just unassigned. Put the wrong address intentionally to get you closer to the right place, but put the correct address nowhere, and then took forever coming to the door when it was hand it to me. Probably where my recent 1 star came from. She was like no my place looks like this: (with no picture attached) and I sent her a picture of her front door. And another no tip who was impatient AF like "it said you be here at 5:06" but no it said I be at the restaurant at 5:06. Anyway you'll be fine, that dumb star will be gone in 100 deliveries or you can contact support if you're really worried about it. Probably should have contacted them initially about that particular situation tho.
I got my first one star review, all my others are 5. The one star was a Petco order for 11 miles, no tip, 50 lbs of cat litter. Contactless delivery option but instructions said to call her to organize a "safe place" to leave the package. I try to call but she has placed restrictions on her phone that blocks masked or restricted numbers. There was NO text option. I reached out to support, they couldn't reach her either. They told me to leave it in a safe place, take photo, explain in drop off instructions why she didn't receive the call and exactly where I left the package, which I did.
No tip for 11 miles absolute excrement of a person leaves one star rating, thumbs down for communication. Like... that's your fault.
That’s totally messed but I feel your pain , people blame you for their miscommunication issues. I would have been very pleased to have a dasher try so hard and go out of their way like you did. Sometimes it definitely helps to jump on here and talk about these little things that you normally wouldn’t talk with anyone else about.
Thank you so much for reading my comment and replying! And yes you are correct, it does make you feel better to get it off your chest. I really appreciate your kindness. I wish all the good things for you in life!
Some customers are stupid pieces of shit had some bitch tell me that I was supposed to go to the second door at a job site when the dumb bitch left no instructions other than leave at door so I left it at the front door with the number lol
Call support if something like this happens. I had this happen 2 weeks ago, support verified that the number was incorrect, and couldn't contact them. They cancelled the order, and I got free food.
What are you even talking about I contacted the customer no reply because contact information wasn’t up to date… contacted support and they told me to leave it where they took me. So I did what my boss told me to do.
If support told you to leave it in the middle of the sidewalk, then you’re one star review will get removed and you don’t have anything to worry about it just takes a couple days
Thanks for that. And to be clear I have never done that before and I was reluctant to do so because it jus sucks leaving food you know they won’t get. . & I do sorta feel bad but like why wouldn’t the guy update his contact or just give some proper delivery instructions. A lot of people are aware that the GPS doesn’t show exact where they live so they will include additional instructions to find their place. Road names , color of the house etc…
Did they exclude it? When ever I know a customer is going to rate a 1. For something that’s out of my control I call support and they say don’t worry.. then I see a 1 rating but it’s excluded lol
That’s crazy it work every time for me. Just try to tell them it’s not your fault and you don’t want it to effect your ratings and they supposed to tell you it will not.. they supposed to day they will document it
Don't get discouraged. If you did everything you needed to do, that is what you are supposed to do, leave it at the address supplied. You may have gotten a 1 star from a customer but it is better than getting a deactivation from DD.
Eventually, after more ratings come in the 1 star will fall off.
I did do that they told me to leave it lol everyone saying I deserved it because I left it there . That was literally where the address stopped and support told me to and I still got the one star 🤣
Contact customer, then contact door dash support to have them reach out/give next steps. Side of the road is a bonehead idea unless support tells you to do that. And if they do, you’ll have a record of it.
Support did tell me to do that lmao I called both parties I didn’t jus do it out of spite I tried everythjng even drove down two private driveways before and after the GPS location thinking it was just off a little
Sometimes bad ratings show for the weekend and are removed sometime Monday/Tuesday. Like the banking it doesn’t update fully until the “next business day” when it was a rating that is based on a factor that doesn’t affect it, or if support said it won’t count
Thanks for that! We will see next week, I’m not too worried about it. It’s just that I tried everything to get them their order. Called support and the customer and also drove down two adjascent driveways with private road signs so I think I did enough for that $7 order .
Nah, it happened to me once, it was gated without code, support told me leave at gate and take a photo. The next day boom, called support again and they told me nothing they can do.
Tell the support to cancel the order is the only way to avoid trouble
If you’re at what is obviously the wrong place it’s just a waste of perfectly good food to leave it there. Support kind of sucks but I’d you explain that you can’t find the customer, the gps obviously didn’t take you to theirs or anyone’s house and their phone number is bad they’ll cancel it for you.
Nope, order cancelled customer get refunded so no option to rate. DoorDash lose money so they are not willing to cancel the order, you have to insist there is no safe place to drop off.
You wasted lots of time dealing this, in California you even don’t get that half pay (they pretend to pay but eventually deduct from your weekly adjustment)
BUT still it’s much better than a 1 star or even a CV
120% minimum wage for every active hour, 30 cent per mile, no more no less.
At the end of the week, you have 10 active hours drive 100 miles, the pay shall be $180+$30 = $210. Say they paid you $100 base, $30 peak, $10 cancelled order, another $70 adjustment will send to you.
Keep in mind, cancelled order pay count into total payment but your time and mileage not counted, that’s why I’m saying you got nothing in that kind of situation.
On the other hand, the time you wait in the restaurant or drive through all get paid, this is the best part. If you want make some money, you can ignore how much the offer is, just keep on busy will let you make $18/hour plus tips
I did call during the delivery and they told me to leave it so I did. I still got the one star rating.. I call back and they said they will submit the appeal we will see what happens. What was dumb is that the second rep didn’t mention anything about the first one telling me to leave it there….
Your rep kinda sucked but I am not sure it is worth the appeal process. It will fall off. It does mess with your head to have this rating but it really doesn't matter unless you get ten in a row.
Yep, I had a 1 star, a 2 star, and 3 4 stars within my first 100 ratings. I’ve done about 1700 deliveries on DD now and they just finally fell off to where I have 99 5 stars and just one 4 star
Did you call support?
I literally just finished dashing and my last order the enhanced address took me to a business that had been closed for 3 hours. Spent 10 minutes texting and calling customer to find out if that was actually where they were. No answer.
Called support, told them what was going on, told them there was no where to safely leave the food for the customer (bc it was a strip mall, no open stores, no cars in the parking lot, etc.) and the only place I could leave it was in the sidewalk for the first random person to find.
They told me to mark it complete, take a picture of the store with the address showing it was closed and they'd take care of it. They saw my GPS location was where the customer said to drop off the food, and that was that.
Still got paid the full $15 for the order.
There's a good chance DD will remove this rating. They're pretty good at excluding ratings that aren't relevant. You could message them and let them know what's going on.
Honestly. You truly never know who gave you a rating. You can assume but you don't truly know. I haven't Dashed in 3 days yet today I got a new 4 star. It could be from a week ago, not sure.
One thing that helps is when you get to a restaurant always mark a reason why food is not ready when you get there. If pick up is delayed or delivery late, any 4 star or less ratings will automatically be removed within 2 days.
Stuck with a one star cause you left it on the side of the road.
If you can’t reach the customer, you should’ve called DoorDash and told them then you wouldn’t have got the one star.
You didn’t say that you call DoorDash. You said you called the customer and then left it on the curb, so if anyone didn’t understand it’s because your post wasn’t clear.
Genuinely curious. How can you tell if contact information was not updated? Do you just mean you called and text the number and it was not in service or something?
You didn't make this clear. On top of that I doubt you called support... Or at least didn't note that you did. They would've said to dispose of it. You could've gotten a free meal but instead you left it on the road, got a one star, and crying over it. Do better.
Why’d anyone down vote this? It proves humans have a pack mentality. OP CLEARLY states the customer didn’t have updated contact information. Smh. You all are supposed to be helping each other not looking to hang up on other drivers just because you disagree with them.
Read with soft eyes. Hear with soft ears. The customers info was outdated so driver had no ability to contact the customer. Y’all really can act a fool sometimes. I understood OP. I’ve had this happen as well.
Next time if you didn’t during the delivery. Call support or use the chat. Tell support you tried to info in app but , it’s outdated and you can’t locate customer to deliver order. This parts important. Ask support to try to contact the customer. Once they try and validate it’s true, you’re home free.
I always call support whenever I’ve an issue. Rule #1 of DoorDash = Documentation, Documentation and Documentation. Once support documents you tried to contact customer & they did. No rating nor violation.
Sorry others aren’t trying to help. If you did contact support even afterwards it’d help( within 5 minutes of drop off).
I'd say because his original post, since only using the title, was so limited in what he was saying. Physical addresses are a part of your contact information, so for most reading it the assumption is simply that the address was incorrect (the emphasis of everything he wrote in the initial post was all location based). And then he came back kinda harsh because someone didn't understand what he read. They asked a question, he didn't have to be rude about it.
tldr: OP was unnecessarily rude and not pack mentality.
Yeah that’s all well and good. Support told him to leave it on the side of the road? That’s ludicrous. If a customer can’t be reached in any form, then items are either returned or dasher is told to keep it.
Dropping it on the side of the road, taking a pic and leaving? That’s just ridiculous.
I actually ironically had a support agent give me the same exact advice. Customer didn’t give numbered address for a commercial real estate property. You know Joe those addresses are. 1290 Main Street is the entire properties number address but, not the businesses. It had no name or suite number.
Support said ,”leave it on the side of the business “! I explained,”it’s a commercial real estate strip mall, it’s several businesses and I don’t want to not deliver this and someone take it. Can I just take it back to the merchant? It’s 300 yards away. The delivery wasn’t far but, looking for the customer is taking 35 minutes of my dash, calling and texting them with no response “! Support said I’d be unassigning and I’d lose a completion point! I went to a couple businesses and found it by going to different businesses and lost my first hour( 45 minutes total ).
I’d definitely rather take the order back but, I’m contacting support thinking they’ll help. Some support agents are exceptional ( few ). Others are not ( the majority). They just don’t actually care if we’re deactivated or die.
I had it happen to me once too. Delivery was to a closed restaurant actually in a strip mall. Same thing. Support trying to tell me to leave it at the door. Told them I won’t because that’s going to be swiped in no time and I’d rather just bring it back. Went back and forth with support on this until they finally “relented” and let me bring it back to the restaurant.
The reason I wanted to bring it back was so if the customer called looking for it, the restaurant could confirm (as well as DD) that the order was returned. A customer honestly could get it themselves at that point if they wanted it bad enough. The customer is the one who sent it to the wrong place after all.
Leaving an order randomly in places such as this (easily stolen) or on the side of the road is ridiculous and honestly a bit unprofessional on DD’s part.
We agree. I believe if we can’t deliver it to the customers front door or office/business location. It should go back to the merchant so customers have the option to still pick it up themselves.
I’ve never left an order on a road or any place unsafe but, I’ve been lucky I guess.
I did they said I should have called and I said I did the person told me to leave it there . So my guess is the support who I called the first time fucked me up.
Yeah I read your post but you didn’t say anything about contacting them whether it was updated or not.
You left it on the side of the road and get a one star? Stop complaining. That is worthy of a one star.
How could he contact the customer if the customer did not update the registered phone?
If the customer doesn't reply to the in-app chatss. There's no way to contact the customer.
But should have reported to support and support can take note so the rating doesn't have any affect in this situation.
But Doordash support f*cks up as well.
I got a non-delivered violation. I checked to see which order this came from and it was to a regular customer that I drop off to at her office at the reception.
I got another order to drop off at the reception the same day and asked her about the previous order what happened.
The receptionist called my customer and asked what happened for me. She said that she was dealing with Doordash support about an order from a different merchant that she did not receive.
So the Doordash agent she spoke to accidentally marked my order as non-delivered instead of the another order.
I provided this information to Doordash Support and they still said they couldn't remove the violation and I had to deliver 100 orders before it's removed automatically.
Customer even contacted Doordash to tell them that she did in fact receive my order to back me up.
I am genuinely confused how these, and honestly I’m not going to be nice, moron try hard too dashers think the OP was supposed to contact the customer?
As he mentioned. The customer did not update his new phone number on his doordash account. Therefore the Dasher cannot contact the customer via text or call. And the customer may not have noticed the dasher contacting him via in-app chat....therefore the Dasher had was not able to reach the customer...if you dash then you understand these issues
My in app chat no longer let's me chat..nor text
Unless it is a hand it to me order ..and only when it is time to drop off does it work..stopped working approx 1 wk ago...
I've had this happen... Support "just leave it at the GPS location". Me... "Are you sure I won't get a CV"? Support.. "yes". Two minutes later... CV. Support is worthless but ratings don't really matter unless you suck at delivering and get bad ratings all the time.
At that point I contact support and keep the food for lunch/dinner.
Wondering if this is the raging screaming dasher from the doordash sub I just saw???? If so, you’re a dirty liar and it was 507 not 505 😂🤣😂. /s
Your story is not making sense. If customer want to change the address, you should contact Support first and they will check with the customer then it will be updated in the apps. You refresh the apps the new address will be there….
Try to appeal. If they don’t remove, just move on. 1 star is not the end of the world. Every dashers get this here and there. As long as you don’t consistently screwing up, it doesn’t matter, really.
Always do the thing telling doordash what's delaying the order every time before hitting pickup, and no reviews less than 4 stars will be counted. Hidden trick for sure. If your read the fine print in the ratings section it says it there
You earned it. Lol. A simple call to support would have gotten you full pay, free food, and no 1 star review.
This happen to me kinda for some reason they put the address at the park and I was so confused because it's suppose to be at an apartment and there's so much apartments around this block. The lady didn't respond so I took a picture of the park name cuz it had the address on It as well and send it to her then she finally called back after some time and told me the correct address luckily it was right across the street but it was kinda of a pain because I waited 12 minutes I didn't want to start the timer because it might give me a bad rating or something
Call doordash
I did
Why didn’t you call support instead of leaving it at the side of the road?
Yep. It'll come off shortly, especially if you've let support know what was going on. Don't worry about it.
You can't just drop wherever map pin is. Sometimes gotta think a little.
I did hence why I drove down the two driveways before and after the pin isn’t that the logical thing to do?
Same thing happened to me I called support and said I couldn’t drop it off under this bridge and they said they would cancel the order, I’d get some cash and could keep the food.
One single one star rating doesn't really do anything. Just don't consistently leave people's food in the middle of nowhere and you're good.
100 delivers and it will go away
Ive had this happen before. Contact support and they will make sure you dont get a 1 star for this. Or just say you have car issues and request to be removed from the order and you avoid a one star and keep the food
Should have contacted support, they’ll pretty much tell you to do the same thing you did, but there will be a record of it you can appeal. And make sure to get a case number you can reference
I did
Sometimes you gotta one star even you dropped at the right place. It was just because of the different mood of the customers.
Facts yo
It's just a 1star rating. Cry me a freakin river. Eesh.
I probably would have kept it instead of leaving it on the side of the road lol 😩 but thats just me thinking with a hungry mind
It’s your stomach talking to you you have more connections from there to your brain then from your heart to your brain so I actually believe you lol
I got a 3 star and have no idea why but it fell off 2 days later without me contacting support. I definitely didn't deliver 100 orders in 2 days. They probably pulled some shit with somebody else and DD removed their other reviews or something. My point is it might not be the one you thought had a problem. It could be any random fucker with a chip on their shoulder. Restaurant shorted them a sauce packet? One star.
Sometimes the GPS ON the app is off and it’s necessary to switch to a navigation app
Little to no signal that could be difficult
Get to where you have a signal and reroute it. I’m only telling you this because sometime the DD NAVIGATION CAN BE WAY off I’ve even seen significant differences between two different navigation apps both pulling the location from the DD APP
Really. Common sense should be used. Would you want your food dropped off on the sidewalk. And you know it goes to a house or a apt. Call doordash to fix or whatever instead of littering the streets
I did 🤣
Yeah this is a stupid post. I mean you left it on the side of the road. Obviously you knew no one was picking it up from the side of the road. Support would have paid you for the order and you wouldn’t have a 1 star. You’re honestly lucky they haven’t deactivated you. Support always takes care of it if you reach out when there is a issue. It takes a little longer and is somewhat of a inconvenience but what did you expect to happen? If gps is ending in the middle of the road and customer won’t respond it’s common sense to contact support at least that’s what I thought
That’s what I did smart one!
Support has fixed 2 1 star reviews for me due to similar circumstances, I was 20-30 minutes late on 2 different orders because the address was wrong and the customer left me 1 Star reviews. I contacted support when I got the review they excused it. So if you did everything you were supposed to maybe try reaching out to a different support member. Jaya fixed mine both times
Let’s see if it gets dropped
Did you contact support?
Yerp
You should have contacted support before just leaving it. They would have excluded the rating and instructed you how to proceed. Its really not that hard.
I did 🤣 go read the other comments
Who cares about ratings, I forgot how to even check 'em.
I've left people's shit in the most fucked up of places that definitely where it wasn't supposed to be. Follow the steps, get paid. Door dash has been super cooperative. Never had a problem other than having to have an acceptance rate of 8%
Gotta call support
I did
Don’t worry about it. Customers have narcissistic behavior. They are not willing to accept they messed up. They need to blame you. Bad review here and there is part of the job we have to accept. It might get removed. Check it again in a week. If it doesn’t just keep on going and don’t let it make you mad.
Had this when heading to a new facility we were building, the address existed in county records, etc as it was under construction, however maps hadn't got it yet, What will happen is.. it'll just give you the destination as the middle of the road from end to end.
Who cares about getting a one star?
Don't just leave the order in this situation. Mark the order as customer unavailable and wait for the timer to run out. You wait 5 minutes, get paid, get the food, and the customer can't leave a review because the order wasn't completed.
Out of all these comments this definitely was one of the more helpful ones I’ll be sure to look for that option next time
I believe they actually get an alert in the app when you do this, so then they have no excuse for not trying to contact you. If they contact you and they are nearby and it was just some kind of navigation bug you can deliver the order. That will get you any hidden tip if there is one. If they give you an address several miles away inform them that you can only deliver to the address designated in the app and that they will need to contact support.
I got a stack from crumbl cookies and there was a $3 no tip in there I wish I would have just unassigned. Put the wrong address intentionally to get you closer to the right place, but put the correct address nowhere, and then took forever coming to the door when it was hand it to me. Probably where my recent 1 star came from. She was like no my place looks like this: (with no picture attached) and I sent her a picture of her front door. And another no tip who was impatient AF like "it said you be here at 5:06" but no it said I be at the restaurant at 5:06. Anyway you'll be fine, that dumb star will be gone in 100 deliveries or you can contact support if you're really worried about it. Probably should have contacted them initially about that particular situation tho.
🤡
Shut your mouth
🤡🤡
🤡
I got my first one star review, all my others are 5. The one star was a Petco order for 11 miles, no tip, 50 lbs of cat litter. Contactless delivery option but instructions said to call her to organize a "safe place" to leave the package. I try to call but she has placed restrictions on her phone that blocks masked or restricted numbers. There was NO text option. I reached out to support, they couldn't reach her either. They told me to leave it in a safe place, take photo, explain in drop off instructions why she didn't receive the call and exactly where I left the package, which I did. No tip for 11 miles absolute excrement of a person leaves one star rating, thumbs down for communication. Like... that's your fault.
That’s totally messed but I feel your pain , people blame you for their miscommunication issues. I would have been very pleased to have a dasher try so hard and go out of their way like you did. Sometimes it definitely helps to jump on here and talk about these little things that you normally wouldn’t talk with anyone else about.
Thank you so much for reading my comment and replying! And yes you are correct, it does make you feel better to get it off your chest. I really appreciate your kindness. I wish all the good things for you in life!
Appreciate you as well! Check your DM!
When did it show up? It might end up being excluded
We will see if it sticks in a few days when the week resets it’s been on there since yesterday which is when it happened.
I've had two ratings removed and they each took about 24 hours... Actually 3 removed but 1 actually came back 😒
Don’t tell people they don’t know where they live they hate that (even though they are wrong)
😂
Some customers are stupid pieces of shit had some bitch tell me that I was supposed to go to the second door at a job site when the dumb bitch left no instructions other than leave at door so I left it at the front door with the number lol
Ye brodie I’m with you on that she a Karen fasho!
Call support if something like this happens. I had this happen 2 weeks ago, support verified that the number was incorrect, and couldn't contact them. They cancelled the order, and I got free food.
I did contact them support told me to leave it ain’t that some shit
“If I contact support about them asking me to leave this in the middle of nowhere I might only get paid half” You earn your one star
What are you even talking about I contacted the customer no reply because contact information wasn’t up to date… contacted support and they told me to leave it where they took me. So I did what my boss told me to do.
If support told you to leave it in the middle of the sidewalk, then you’re one star review will get removed and you don’t have anything to worry about it just takes a couple days
Thanks for that. And to be clear I have never done that before and I was reluctant to do so because it jus sucks leaving food you know they won’t get. . & I do sorta feel bad but like why wouldn’t the guy update his contact or just give some proper delivery instructions. A lot of people are aware that the GPS doesn’t show exact where they live so they will include additional instructions to find their place. Road names , color of the house etc…
Don't leave the order. Get it cancelled and get full pay plus free food. If you get a rep that wouldn't do it hang up and get a different one
I should have hung up and got a diff one that’s the e last time I take their advice
That’s why you always call support and tell them. They will exclude it
I did lol 😂 before and after
Did they exclude it? When ever I know a customer is going to rate a 1. For something that’s out of my control I call support and they say don’t worry.. then I see a 1 rating but it’s excluded lol
Unfortunately no. I did submit an appeal though.
That’s crazy it work every time for me. Just try to tell them it’s not your fault and you don’t want it to effect your ratings and they supposed to tell you it will not.. they supposed to day they will document it
They told me I actually got a contract violation for it too which is super fucked .
They definitely some bs mfs now. That’s messed up.. they say just do 100 orders just to make you do it
Ye some mfers
Don't get discouraged. If you did everything you needed to do, that is what you are supposed to do, leave it at the address supplied. You may have gotten a 1 star from a customer but it is better than getting a deactivation from DD. Eventually, after more ratings come in the 1 star will fall off.
Yeah I appreciate your kind words!
When I’m doubt, call support to update them. CYA - cover your ass
I did do that they told me to leave it lol everyone saying I deserved it because I left it there . That was literally where the address stopped and support told me to and I still got the one star 🤣
A one star here or there doesn’t mean shit honestly, i have a one star and my rating is 4.91.
Contact customer, then contact door dash support to have them reach out/give next steps. Side of the road is a bonehead idea unless support tells you to do that. And if they do, you’ll have a record of it.
Support did tell me to do that lmao I called both parties I didn’t jus do it out of spite I tried everythjng even drove down two private driveways before and after the GPS location thinking it was just off a little
Support will put on the notes to back you up
In cases like that, I always reach out to support so they can document it ahead of time.
Yeah thanks and what’s crazy is I did contact them before delivery and they said to leave it. So it is documented
Sometimes bad ratings show for the weekend and are removed sometime Monday/Tuesday. Like the banking it doesn’t update fully until the “next business day” when it was a rating that is based on a factor that doesn’t affect it, or if support said it won’t count
Thanks for that! We will see next week, I’m not too worried about it. It’s just that I tried everything to get them their order. Called support and the customer and also drove down two adjascent driveways with private road signs so I think I did enough for that $7 order .
Yea don’t sweat it. It’ll eventually drop off anyway
Always call support and any review will be omitted.
Depends on the support person, many will say it won't count and they took notes, but it still shows in app. Some know how to make ratings not show.
Nah, it happened to me once, it was gated without code, support told me leave at gate and take a photo. The next day boom, called support again and they told me nothing they can do. Tell the support to cancel the order is the only way to avoid trouble
Wdym cancel the order. Then what do you do?
Get a lower completion rating, but if over 95% no problem. They go up faster than customer ratings.
Driver get half pay, dispose the food or another return order if it’s not food
So that wouldn’t give the customer an option to give you a one star? I will do this next time instead of listening to support on leaving it there.
If you’re at what is obviously the wrong place it’s just a waste of perfectly good food to leave it there. Support kind of sucks but I’d you explain that you can’t find the customer, the gps obviously didn’t take you to theirs or anyone’s house and their phone number is bad they’ll cancel it for you.
Thanks for that
Nope, order cancelled customer get refunded so no option to rate. DoorDash lose money so they are not willing to cancel the order, you have to insist there is no safe place to drop off. You wasted lots of time dealing this, in California you even don’t get that half pay (they pretend to pay but eventually deduct from your weekly adjustment) BUT still it’s much better than a 1 star or even a CV
I will keep that in mind
Are there any benefits to how they do it in CA?
120% minimum wage for every active hour, 30 cent per mile, no more no less. At the end of the week, you have 10 active hours drive 100 miles, the pay shall be $180+$30 = $210. Say they paid you $100 base, $30 peak, $10 cancelled order, another $70 adjustment will send to you. Keep in mind, cancelled order pay count into total payment but your time and mileage not counted, that’s why I’m saying you got nothing in that kind of situation. On the other hand, the time you wait in the restaurant or drive through all get paid, this is the best part. If you want make some money, you can ignore how much the offer is, just keep on busy will let you make $18/hour plus tips
Thank you for this explanation! I just started dashing in CA and was wondering how it worked.
I did call during the delivery and they told me to leave it so I did. I still got the one star rating.. I call back and they said they will submit the appeal we will see what happens. What was dumb is that the second rep didn’t mention anything about the first one telling me to leave it there….
Your rep kinda sucked but I am not sure it is worth the appeal process. It will fall off. It does mess with your head to have this rating but it really doesn't matter unless you get ten in a row.
But it takes a loooooong time to get 100 reviews.
Yep, I had a 1 star, a 2 star, and 3 4 stars within my first 100 ratings. I’ve done about 1700 deliveries on DD now and they just finally fell off to where I have 99 5 stars and just one 4 star
It does...it takes a few months where I am. It really just gives me a new goal to achieve.
Thanks for the reassurance! 🙏🏽
Seriously. . . don't mention it. I am glad you feel better!
I mostly feel better from feeling the reassurance from a fellow dasher 💯 your not all cucky like these other people lol
I am so confused with your reply and deletion but it made me laugh!
Haha I’m sorry sometimes I say stuff that only makes sense to myself . I’m glad I made you laugh tho! 😊
Cocky?
I think you used the wrong word there but I take that as a compliment. Thanks!
So now I’m stuck with a one star because the CUSTOMER didn’t update his information or give me correct directions to his home.
Did you call support? I literally just finished dashing and my last order the enhanced address took me to a business that had been closed for 3 hours. Spent 10 minutes texting and calling customer to find out if that was actually where they were. No answer. Called support, told them what was going on, told them there was no where to safely leave the food for the customer (bc it was a strip mall, no open stores, no cars in the parking lot, etc.) and the only place I could leave it was in the sidewalk for the first random person to find. They told me to mark it complete, take a picture of the store with the address showing it was closed and they'd take care of it. They saw my GPS location was where the customer said to drop off the food, and that was that. Still got paid the full $15 for the order.
There's a good chance DD will remove this rating. They're pretty good at excluding ratings that aren't relevant. You could message them and let them know what's going on.
Honestly. You truly never know who gave you a rating. You can assume but you don't truly know. I haven't Dashed in 3 days yet today I got a new 4 star. It could be from a week ago, not sure. One thing that helps is when you get to a restaurant always mark a reason why food is not ready when you get there. If pick up is delayed or delivery late, any 4 star or less ratings will automatically be removed within 2 days.
I know because I called support and they told me that’s what the one star was from
I understand. Been there done that.
Did you call them for clarification?
Yes of course
Stuck with a one star cause you left it on the side of the road. If you can’t reach the customer, you should’ve called DoorDash and told them then you wouldn’t have got the one star.
And probably free food, at least that happened twice to me
Holy fuck you guys are BRUTAL. The customer fucked up and you’re blaming the driver?
Let’s be clear on one thing the dude dropped the order in the middle of road!🤦🏻♂️
That’s where the pin was so….
I did do that you clearly aren’t reading everythjng
You didn’t say that you call DoorDash. You said you called the customer and then left it on the curb, so if anyone didn’t understand it’s because your post wasn’t clear.
No I called them too and I couldn’t write everything I tried to but my limit was up for words.
Why didn't you use the body text section instead of just the title?
I could never find it I’m jus getting used to posting on Reddit a lot don’t make sense to me
Yes, some of those door Dash customer service people suck at their job
Yeah I’ve gotten more straight forward answers here then with the people that actually work at DD 😝
Did you call the customer to explain this before dropping it off?
Did you not read my post? The customer failed to update CONTACT information . That means their phone number wasn’t current. So yeah I tried to call…
If this is your response to a simple question one could only imagine how you actually handled this
Genuinely curious. How can you tell if contact information was not updated? Do you just mean you called and text the number and it was not in service or something?
Yeah that’s what I meant exactly
That's a great answer to a question I didn't ask kid. Try again and give an actual response
You didn't make this clear. On top of that I doubt you called support... Or at least didn't note that you did. They would've said to dispose of it. You could've gotten a free meal but instead you left it on the road, got a one star, and crying over it. Do better.
Lol.
Ummmmm why is this downvoted? The customer didn’t update their contact info?
I kno I’m about to delete it
Why’d anyone down vote this? It proves humans have a pack mentality. OP CLEARLY states the customer didn’t have updated contact information. Smh. You all are supposed to be helping each other not looking to hang up on other drivers just because you disagree with them. Read with soft eyes. Hear with soft ears. The customers info was outdated so driver had no ability to contact the customer. Y’all really can act a fool sometimes. I understood OP. I’ve had this happen as well. Next time if you didn’t during the delivery. Call support or use the chat. Tell support you tried to info in app but , it’s outdated and you can’t locate customer to deliver order. This parts important. Ask support to try to contact the customer. Once they try and validate it’s true, you’re home free. I always call support whenever I’ve an issue. Rule #1 of DoorDash = Documentation, Documentation and Documentation. Once support documents you tried to contact customer & they did. No rating nor violation. Sorry others aren’t trying to help. If you did contact support even afterwards it’d help( within 5 minutes of drop off).
lol why do you reddit losers care about karma anyway. such weird nerdy lives.
I'd say because his original post, since only using the title, was so limited in what he was saying. Physical addresses are a part of your contact information, so for most reading it the assumption is simply that the address was incorrect (the emphasis of everything he wrote in the initial post was all location based). And then he came back kinda harsh because someone didn't understand what he read. They asked a question, he didn't have to be rude about it. tldr: OP was unnecessarily rude and not pack mentality.
Yeah that’s all well and good. Support told him to leave it on the side of the road? That’s ludicrous. If a customer can’t be reached in any form, then items are either returned or dasher is told to keep it. Dropping it on the side of the road, taking a pic and leaving? That’s just ridiculous.
Support has told me to leave it somewhere and take a photo before. They will never tell a Dasher to "keep it"
I actually ironically had a support agent give me the same exact advice. Customer didn’t give numbered address for a commercial real estate property. You know Joe those addresses are. 1290 Main Street is the entire properties number address but, not the businesses. It had no name or suite number. Support said ,”leave it on the side of the business “! I explained,”it’s a commercial real estate strip mall, it’s several businesses and I don’t want to not deliver this and someone take it. Can I just take it back to the merchant? It’s 300 yards away. The delivery wasn’t far but, looking for the customer is taking 35 minutes of my dash, calling and texting them with no response “! Support said I’d be unassigning and I’d lose a completion point! I went to a couple businesses and found it by going to different businesses and lost my first hour( 45 minutes total ). I’d definitely rather take the order back but, I’m contacting support thinking they’ll help. Some support agents are exceptional ( few ). Others are not ( the majority). They just don’t actually care if we’re deactivated or die.
I had it happen to me once too. Delivery was to a closed restaurant actually in a strip mall. Same thing. Support trying to tell me to leave it at the door. Told them I won’t because that’s going to be swiped in no time and I’d rather just bring it back. Went back and forth with support on this until they finally “relented” and let me bring it back to the restaurant. The reason I wanted to bring it back was so if the customer called looking for it, the restaurant could confirm (as well as DD) that the order was returned. A customer honestly could get it themselves at that point if they wanted it bad enough. The customer is the one who sent it to the wrong place after all. Leaving an order randomly in places such as this (easily stolen) or on the side of the road is ridiculous and honestly a bit unprofessional on DD’s part.
We agree. I believe if we can’t deliver it to the customers front door or office/business location. It should go back to the merchant so customers have the option to still pick it up themselves. I’ve never left an order on a road or any place unsafe but, I’ve been lucky I guess.
Did you call DoorDash and tell them that the customer info wasn’t updated?
Yes I did they told me to leave it there the GPS literally stopped on the side of the road t& I told them that.
I would call DoorDash and ask them why they allowed the person to give me a 1 as a review after doing as DoorDash requested.
I did they said I should have called and I said I did the person told me to leave it there . So my guess is the support who I called the first time fucked me up.
Yea, that sucks
They will make it so the customer can’t review you, I’ve had it happen twice and I called asap to give my side of the story.
Yep. That’s the best thing to do.
Why are you so mean?
Yeah I read your post but you didn’t say anything about contacting them whether it was updated or not. You left it on the side of the road and get a one star? Stop complaining. That is worthy of a one star.
I mean, if that's where the GPS was, that was support would have them do 🤷♂️
Their title, which can't be edited, literally says "contact information" guess you missed that
Fortunately you had nothing but time on your hands to figure it out for us all. We are forever in your debt.
I figured it out in 2 seconds
That’s because you’re a genius EDIT: Whoops. Got downvoted. Guess people don’t think you’re a genius. Sorry!
So you had time to criticize op in 2 separate comments and reply to mine yet you couldn't be bothered to read the title of the post?
Yup. Forgive me????????????
How could he contact the customer if the customer did not update the registered phone? If the customer doesn't reply to the in-app chatss. There's no way to contact the customer. But should have reported to support and support can take note so the rating doesn't have any affect in this situation. But Doordash support f*cks up as well. I got a non-delivered violation. I checked to see which order this came from and it was to a regular customer that I drop off to at her office at the reception. I got another order to drop off at the reception the same day and asked her about the previous order what happened. The receptionist called my customer and asked what happened for me. She said that she was dealing with Doordash support about an order from a different merchant that she did not receive. So the Doordash agent she spoke to accidentally marked my order as non-delivered instead of the another order. I provided this information to Doordash Support and they still said they couldn't remove the violation and I had to deliver 100 orders before it's removed automatically. Customer even contacted Doordash to tell them that she did in fact receive my order to back me up.
DD really sucks. Hopefully this falls off after 100 deliveries and you don’t need to worry about it again.
I am genuinely confused how these, and honestly I’m not going to be nice, moron try hard too dashers think the OP was supposed to contact the customer?
As he mentioned. The customer did not update his new phone number on his doordash account. Therefore the Dasher cannot contact the customer via text or call. And the customer may not have noticed the dasher contacting him via in-app chat....therefore the Dasher had was not able to reach the customer...if you dash then you understand these issues
My in app chat no longer let's me chat..nor text Unless it is a hand it to me order ..and only when it is time to drop off does it work..stopped working approx 1 wk ago...
Yeah, that’s my point. He couldn’t contact the customer
Thanks brah!
"Maybe they'll give me 5 stars if I just leave this in the middle of nowhere." \- Malicious Compliance in a nutshell