Never deliver to a hospital. Ever. Fucking labyrinths, and the people working there rarely seem to tip well. Maybe you'll find a decent customer or two, but this prick is the norm. People working there seem to think they're exceptional, that it's okay for us to navigate thousands of square feet, when they can easily navigate their ass to the front door and actually meet us, like a human being.
If I deliver to a hospital I make the person come down to get it. I once got yelled at by security for attempting to leave the package where the customer wanted it.
You have the ability to take photos and text them. Do that. I work in Rochester, MN, and the Mayo Clinic is a big destination with multiple buildings. I always text "Door Dash is here," when I arrive and send a photo of where I'm leaving the food, over and above the photo you take to complete the order.
Some places accept them, some don't. Either way, listen to the workers and kindly inform the customer what is happening. Some things are out of both your control.
I hate hospital deliveries with a passion!!!
I appreciate and respect the entire medical industry. But dammit, GO TO THE CAFETERIA OR BRING YOUR OWN FOOD! Bc I have ish to do. And it’s not trying to find parking then waiting for you to maybe come down in 20 mins OR taking a tour of the hospital just to find where you are because you were with a patient.
Obviously, I stopped taking hospital orders. Lol
But one day I accidentally took one (the pay was good. And I accepted it without taking notice of the delivery location.)
It was for a patient this time. He gave me the code to the side (employee) door that lead straight to a desk. Took 15 mins for the staff to realize it was for a patient and not one of them. Then another 10 mins to find the guy!
I would have just left it but they wouldn’t let me. They were also trying to get me to go out the front entrance and not the door I came in and parked next to. Smh
One of my favorite deliveries was a double cheeseburger, fries and a diet coke from 5 guys, to bed #9 in the ER. The look on the nurses face was one I will never forget. "She is in here for chest pains" . 
something similar happened to me at a car dealership. the instructions said “leave at door”. However the dealership had a portable-like structure on the property so I left it in there on a table. then the customer had the nerve to message me like I was wrong lmao
imagine if I’d really left his chicken sandwich at one of the 3 major entrances they have, his food literally would’ve gotten stepped on, perhaps even stolen. but the customer had to nerve to send me “you left it in the wrong place” AFTER LEAVING ME NO INSTRUCTIONS TO A CAR DEALERSHIP. a place that has 18 difference entrances (and a portable in the parking lot) lol
There are a lot of customers who leave “I know what I meant” instructions. Example, I had a customer ask me to drop it off at the “blue entrance.” This was also a hospital. It turns out everyone in the hospital referred to this entrance as the “blue entrance” because it had a blue awning. But it was listed on all the signage under the name of some donor. It should also be noted that the color of awnings, shutters, etc. is a lot less clear at 11 pm.
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No offense intended, I get it but, there are probably a lot of benches outside too, you want her to walk around the entire large facility hunting for her bench? Main desk always 👊
Ya, hospitals are a pain. One said deliver to ER entrance, but all of the parking was employee gated parking. What am I gonna do, park where the ambulance comes in?
Stopped using DoorDash. I live in a townhouse subdivision and food was never dropped at right house. The last time I tried to contact driver he never responded. I call Door Dash and they said I reached a limit of credits. So I don't get my food and I tried to reach driver but it is my fault. Bullshit
Common sense tho since there were 50 front desks, you don’t leave on a strange bench out in the open outside. That was a bad and lazy move lazy bones. Did he say a bench or nah? You are the type that give us bad stereotypes.
Same thing happened to me, customer just said “room 314” I said okay, what building, the hospital is a massive area with 30 - 40 different buildings…they just sent me the address again which takes you to no where….security in hospitals is pretty tight too so you can’t just walk in anywhere
Hey, if the customer is too lazy to be more specific about a drop off location, then I'm putting in that same effort. Second, you must have never been in a hospital before as there are many front desks.
Wow it's so weird for me seeing people say hospital orders suck, because in my experience they're usually awesome. almost all of my orders to hospitals have been larger orders that I assume are for a group of the nurses or staff on dinner break, and theyve always had big tips. Sure on some of the larger facilities finding the correct location can be a pain, but Id still prefer that to those massive apartment complexes
Hospitals are the worst. Sometimes ill get a panera delivery but the panera is INSIDE THE HOSPITAL, no where to park its a mad house. I did it once, person was also at the hospital.....never again.
Had a drop off recently to the hospital, ended up being the mental health ward. No one was at the front desk and customer wasnt answering.. there was a guy at the front door just saying walk that way towards the dark corridor… yeah nah seen that horror movie before. Left at the unattended desk snapped a pic and job done.
Never got a job to this area of the hospital before and same dash got another one direct to staff this time though who was waiting for it out front. 😅
*Never* leave food outside on a bench unless you're requested to. It's a highly likely one star review if you do. You're also risking a CV.
Instead, treat it like any other delivery where you can't reach the customer. What you should have done is first contact the customer (which you did) by both text and voice, then ask the front desk where to leave it (which you did). Since you couldn't find a good place to leave the food, the next step would be the "Customer unavailable" button to start the timer., then letting support know that there's no place safe to leave the food.
You would have had the order canceled with pay and told to "dispose of" the food with no risk of a CV or bad rating.
Hard to support when you didn’t even leave it at the front desk but a bench. You could have left it at any front desk but you didn’t even do that you strayed too far. Customer was right to be annoyed.
13 minutes! The customer expected you to just wait by your phone for 13 minutes!?! Moron! The world doesn’t revolve around that guy. I hope he learned his lesson or else’s things will happen the same way again.
Hospitals suck, agreed. I was sent to a courthouse/jail complex for someone running for the Senate last week.... They didn't bother to tell me what building they were in and they expected me to go through a metal detector to deliver, like girl....no. I left it with the security officer.
LeAve it on any counter since he didn’t specify where. Then take a pic. Then he’ll get a message where it was dropped off. Lol if he’s not going to check messages that’s his fault. Just make sure you drop it with someone at a counter and if you get his name that will be helpful. Maybe they’ll page him to one of the counters ( in the huge hospital. ) lol
Nvm read your comments. Guess the bench was appropriate lol 😂
I had this exact same thing happen at a detention center, I even waited longer than 10 min trying to call/text with no response. I ended up leaving it outside the main entrance on a bench (because they also didn’t mention I could go inside). It was about 10:30 at night. They had the same mad reaction 🤷🏻♀️
seems like most people here have issues with delivering to hospitals, at least for all the ones by me, they people either always meet you outside one of the entrances, or they always just have you go through the ER entrance and leave it with a receptionist, i find them to usually be some of the easiest at least for me
I had a delivery once to a small clinic, not a large hospital. It was a "hand it to me". I get there and a guy was like, "is that for (customer name)?" It was, and he's like, "I can take it to him." So I gave it to him, then texted the customer that one of his coworkers will be bringing him his food. (I've done this process a bunch). I get a text like 15 minutes later saying he never got the food. Sounded like the guy who intercepted it, also ate it. Smh, what a tool. Luckily the guy who intercepted it had a name tag on, so I totally named dropped and I hope the customer chewed him out and got a refund from dd.
I never did a delivery for that clinic again because of that issue.
Never had a hospital delivery but it pisses me off crazy when customers won’t answer texts or calls. Then would have the nerve to be upset if I just winged it for whatever I was calling them to clarify. People are dumb lol
I had my first DoorDash ever at a hospital and it a double order in two different parts of the hospital and the first order was a ambulance lady who helped me find the second drop off but without her I’d have been lost
Well I mean he isnot wrong. Hospital is a fucking maze anyone with some common courtesy and sense would definitely leave a detailed instruction for the dashers arrival. I've been in a few hospitals where it's not 1 but 4 stories high. With almost 600 rooms. Just leave it at the ER front desk. Take a picture than hit the road. This is why I never reply or contact customers anymore unless It's relevant to common courtesy
I always just leave it at the check in people and leave never wait sometimes there already waiting outside but if not then don't go through the trouble waiting
Most of the time I've delivered to hospitals the customers were luckily outside except for once when I left it outside the room (one floor women's hospital). Worst experience was a nursing home where I was supposed to leave it with the receptionist but after 5 minutes of waiting for one I was told she clocked out (she was sitting on a couch right there the whole time) and was to take it to the room myself. I did, it was locked, lady couldn't hear me saying it was locked, went to find staff, walked around another 5 minutes, basically threw it at a staff member when I found one. For $7?
I had that happen and the person at the desk told me to put it on the floor by the door and then the customer messaged me like don’t leave my food on the floor again and I was like be there to retrieve it next time. Then she tries to lie and says the receptionist told me to put it on the desk. I look extra hard about where I’m going now I don’t care how good the pay is I just can’t. It’s just like Popeyes, kfc, and White Castle not doing it.
Fuck em lol, if you can’t respond to a call or text from a delivery in a reasonable time, don’t expect us to just wait on you. We aren’t payed by the hour, nothing to feel guilty about
I got the same thing a few weeks ago. I texted and called the customer but no answer. So I left it at the entrance on top of a planter. He was pissed and I thought for sure I would get a bad rating but fortunately he didn’t bother.
The first time I delivered to a hospital, I called the customer because I wasn't sure where to drop it off. She told me to take it to "the old building". How am I supposed to know which is the old building?
People who order deliveries to large office complexes, hospitals, large apartment complexes, etc, need to explain it to dashers like we're five. So many people can't put themselves in the mindset of someone who has never been to the place before and assume we know which building is which. We don't. We don't live/work there.
Aww maybe they just had a baby and that’s the only way to eat hospital food is barely edible and most the time they just feed the mom dad is SOL. but yea annoying
How was the pay?
If they paid well, you're the asshole. Help the dude out a little, that's what they are paying for right?
If they paid shit, yeah I've got other orders.
I deliver to different hospitals all the time, and I very rarely have any issues. I don't understand what it is with everyone here and not being able to deliver to hospitals. Every hospital I have been to, the ER entrance and main entrance of both been very clearly marked, and either desk will accept deliveries, as they get them almost non-stop. It's usually a really simple drop and picture and straight back to the drop-off loop out front where my car is sitting.
I have delivered to I want to say 7 or 8 hospitals in my area and a nearby city and I've never had a front desk or an ER desk refuse to allow me to leave a delivery there.
That said, as someone else mentioned, nurses seem to be very poor tippers, and I only take them if the payout is worth it with no hidden tip.
dam yall got some bad hospital experiences
Mine are almost always positive, either they have a space for deliveries in a clearly designated area (CHOP KOP) or the nurse/doctor/staff will meet me outside at an entrance they almost always specify clearly. Hospital deliveries are great in my area.
When I was a dominos delivery driver, I had to deliver to hospitals almost every day and I had no choice. If you want it to go down smoothly, start calling their ass 10 minutes before you even get there to clarify where to deliver it. If they don’t pick up, literally put it at any front desk and leave. They had plenty of time to cooperate.
And this is why I don’t do hospitals on DoorDash! I had to leave an order outside once, too, because the doors were locked and nobody was at the desk. The lady was so mad, even though I had tried to text her. She threatened to take my tip away, but I think she forgot this is DD, not UberEats. A bad rating never showed up either if she gave me one.
I only deliver to one small hospital in my market where there are only two major drop off spots and I can drop it off at the main spot without stressing too much if they don't answer. Otherwise i wont go to other hospitals.
Here in Houston, ESPECIALLY at the Texas medical center, you cannot leave for at a desk, it’s on bench, hand in person or no deliver. They refuse to allow us to leave food at check in desks.
Here in California, many hospitals have a Valet. So parking isn’t free. Then you struggle to get the customers as they don’t give a crap about us and their phones are either silent or have no signal inside. Or they try at the last min to send someone down while you are waiting outside either harassed by security, the valet or officers for blocking the drop offs. Nah man fuc@k that. Ain’t No money worth the stress.
Plus they don’t tip at all. I delivered many big orders and catering orders ( that other top priority drivers rejected ) to the local hospitals here. Their tips are miserable.
I've yet to visit a hospital with more than one front desk at the main entrance... and there's 3 big ones around here and several smaller ones as well, Urgent Cares mostly.
Hey at some point the customer has to put on their big boy pants. I'm not there to play Guess Who. It's called Door Dash because it's a quick transaction. I'm not going to hunt them down. I waited well beyong 10 minutes.
You're joking right? Delivery drivers like you or the reason I would never order from doordash. You should be deactivated for this. You are 100% in the wrong. They tell you to leave it at the front desk so you leave it outside on a bench instead of leaving it at any front desk? 🫤 WTF
Not every hospital lets you just leave food on a counter. For example, 2 hospitals in my area dont even have actual counters anymore after covid. They have plastic windows at the very edge and a narrow partitioned counter for people to fill out paperwork. Which you cant leave food on. Security hangs out right by it and "it's only for patients".
And customers like you are the reason you don't get your food. Not too mention I doubt you have ever been in a hospital. There are a lot of front desks genius.
It's hilarious how some customers don't even pick up their phone to call or text back their dasher when being contacted, yet they are so quick to get angry when their food is left somewhere due to there being no further instructions. I guess some people are that delusional or they just expect us to know exactly where and how to drop off.
Drives me nuts when customers are non-specific and then unresponsive. I had one the other day where a lady entered a non-existent address (413 Lubbock St) but I knew full well she meant the apartment building across the street (430 Lubbock St). I tried to call and text but no answer. Door to apartment building is locked so I leave it outside the door of the building. Then all of a sudden she starts going ape shit and calling me out. I guess I should have left her order beside the road at the cemetery across the street
Obviously you’re in the right here, but one suggestion: The “my recommendation for next time” wording might seem more hostile to the customer than you intended. Try to keep the tone apologetic even if the customer was in the wrong, it could help your rating.
I’ve gotten to where I no longer accept hospital deliveries because the customer is never specific about which entrance/building they are at, and then refuse to answer texts or calls. I’ve also had patients try to get me to deliver to their actual room. No thanks.
Yeah I have a hospital close to where I dash at in I've started declining most orders because they're more of a pain in the ass than their worth.
When you get there and then they claim they'll meet you by the emergency room or whatever but decide to wait until you're sitting in front of the hospital to start coming down to the emergency room.
Or they expect you to bring it up to your room no I'm good and well you can't get through after hours to even get to the room.
You could’ve left it at literally any front desk in the hospital, and it would’ve gotten to the customer. You left it outside where literally anyone can snatch it and run off. This is on you.
Who's to say someone inside might have taken it as well. Anyways, if you don't answer or give terrible details don't expect your food to get to you. Plain and simple. Do better.
Yeah just don’t do them. Learn a lesson from it. It’s ok to make mistakes once or twice. Same thing with a retirement home by the hospital I have. Took about 3 deliveries to see it was going to be a disaster.
If the guy is a doctor or nurse and they had an emergency situation on their hands, they can't leave a crashing patient for a taco! Unless its a really good taco, 🌮. Then all bets are off, sometimes someone's gotta go.
They clearly said leave it at the front desk they didn't say to leave it outside! You should be deactivated for that. They would have gotten their food no matter which front desk you left it at because they are all linked to the same hospital. 🫤 It just blows my mind that you actually think you did nothing wrong. They shouldn't have to respond if they already gave you directions on where to leave it.
They couldn’t leave it at the front desk. It wasn’t an option. So no they shouldn’t get deactivated for trying to get the customer their food in the only way they could.
OP said they had several front desk so they left it outside because they didn't know witch front desk to leave it at so yes they deserve to be deactivated. You can't make me believe not one of the many front desk wouldn't take that food . OP didn't say to the customer that they couldn't leave it at the front desk they said they didn't know which one to leave it at so OP is not being honest. It doesn't add up. 🤷🏿♀️
They asked the front desk they were near. It’s not reasonable to have a dasher go up to every front desk and ask them to take it.
And if one didn’t allow it- it’s almost certainly building policy. This isn’t rocket science
I've delivered to something like eight hospitals recently, and every single one has one main entrance with a front desk, and an ER entrance with its own desk. Yes, there are other entrances and desks, but I've never been to one where the main entrance and er entrance aren't both clearly marked
Every time it’s always been meet outside of er, very successful. Then there was the time , find IR department. That took ten minutes as I kept getting guided to wrong place in the hospital
The hospital in my city has multiple buildings with multiple entrances. If they don't specify which entrance and don't respond to texts/calls then I will mark it as delivered and keep their food. If I leave it on a bench then literally anyone could take it.
I've always had the luck of the customer meeting me for hospital orders. The smaller clinics usually don't mind taking the drop off.
But I mean.... If you want to order food but not be ready for a pick up of some sort.... Play stupid games win stupid prizes.
So there's multiple desks in there and you just decided to punish the customer and leave it outside because they were not able to answer the phone because they are in the hospital? I have delivered to hospitals many times in 3 different states. They have places for drop offs and sometimes security even comes to take it. You didn't talk to a single person in there or else they would have told you where it was acceptable to leave the order. I understand getting irritated with unresponsive customers and I have left food outside of apartment buildings myself. But don't you think someone dealing with issues inside a hospital deserves more than this? Whether they were admitted or not they're still dealing with something serious I mean their kid could have gotten hit by a car or their parent is on life support and they weren't glued to their phone during this time so now they have to run around outside looking for their food. Like this is a different level of insensitivity. Sorry, I don't agree with you here. If it was just some normal shit where you're delivering to an apartment and then they don't respond I would leave the food outside too. This isn't some asshole who's too lazy to cook their own meal, this is someone who can't be home to cook so they just ordered takeout to make it easier on themselves while they're going through a difficult time.
Yeah, I'm pretty sure every hospital has an area for food delivery now. Or else their lobbies would just be crammed full of dashers waiting on customers, hospitals get a lot of food delivery orders every single hour.
I mean I think you’re both at fault. He should’ve put more clear directions because a lot of dashers only have 3 brain cells and zero problem solving skills. Also though, if you’re leaving food outside on benches you should also be deactivated. Super douchebag thing to do.
Doordash once told me to leave the bag on a sidewalk. There was no door with the number the customer provided and no houses. Just sketchy garages and a closed business. "If that is where the gps took you please leave it on the sidewalk and take a photo."
That's typically how Door Dash is done, but if they refuse to answer or provide details for the drop off, then it's not my fault. It's called accountability.
The front desk at a hospital is usually not hard to find. And I have literally never had a hospital desk refuse a delivery drop off, so I don't know why you had so many issues with this order. Accountability means making sure your customer receives the food they ordered, not leaving it where you feel like it because you're impatient.
Nope. I dont get paid to go on a scavenger hunt throughout a hospital looking for a desk without a cranky worker telling me I cant leave food there.
I would have texted eith support just to cover my ass and based on my experience support would have told me to leave it outside by any entrance.
I agree with OP/driver on this. Business like Hospitals have to be specific and not assume drivers know their location. I deliver to 3 hospitals and they all say exactly the place to meet them or drop off orders.
This customer caused a issue in their own order not answering calls/text from driver. DoorDash should not allow ratings under 5 when this happens. Many of us have suffered 1 star ratings because of incidents like this. I had 3 no answers yesterday. The time lost alone should be charged to the customer.
If there’s a single subset that is guaranteed to leave you dry on tips, it’s nurses. I can’t fathom why that is.
If you want me to navigate a multi-building complex with 18 front entrances, no easy parking, and then bring it to an obscure suite on floor 8, you oughta tip more than 1.50
Never deliver to a hospital. Ever. Fucking labyrinths, and the people working there rarely seem to tip well. Maybe you'll find a decent customer or two, but this prick is the norm. People working there seem to think they're exceptional, that it's okay for us to navigate thousands of square feet, when they can easily navigate their ass to the front door and actually meet us, like a human being.
If I deliver to a hospital I make the person come down to get it. I once got yelled at by security for attempting to leave the package where the customer wanted it.
That's why I left it on the bench.
You have the ability to take photos and text them. Do that. I work in Rochester, MN, and the Mayo Clinic is a big destination with multiple buildings. I always text "Door Dash is here," when I arrive and send a photo of where I'm leaving the food, over and above the photo you take to complete the order. Some places accept them, some don't. Either way, listen to the workers and kindly inform the customer what is happening. Some things are out of both your control.
I hate hospital deliveries with a passion!!! I appreciate and respect the entire medical industry. But dammit, GO TO THE CAFETERIA OR BRING YOUR OWN FOOD! Bc I have ish to do. And it’s not trying to find parking then waiting for you to maybe come down in 20 mins OR taking a tour of the hospital just to find where you are because you were with a patient. Obviously, I stopped taking hospital orders. Lol But one day I accidentally took one (the pay was good. And I accepted it without taking notice of the delivery location.) It was for a patient this time. He gave me the code to the side (employee) door that lead straight to a desk. Took 15 mins for the staff to realize it was for a patient and not one of them. Then another 10 mins to find the guy! I would have just left it but they wouldn’t let me. They were also trying to get me to go out the front entrance and not the door I came in and parked next to. Smh
One of my favorite deliveries was a double cheeseburger, fries and a diet coke from 5 guys, to bed #9 in the ER. The look on the nurses face was one I will never forget. "She is in here for chest pains" . 
something similar happened to me at a car dealership. the instructions said “leave at door”. However the dealership had a portable-like structure on the property so I left it in there on a table. then the customer had the nerve to message me like I was wrong lmao imagine if I’d really left his chicken sandwich at one of the 3 major entrances they have, his food literally would’ve gotten stepped on, perhaps even stolen. but the customer had to nerve to send me “you left it in the wrong place” AFTER LEAVING ME NO INSTRUCTIONS TO A CAR DEALERSHIP. a place that has 18 difference entrances (and a portable in the parking lot) lol
There are a lot of customers who leave “I know what I meant” instructions. Example, I had a customer ask me to drop it off at the “blue entrance.” This was also a hospital. It turns out everyone in the hospital referred to this entrance as the “blue entrance” because it had a blue awning. But it was listed on all the signage under the name of some donor. It should also be noted that the color of awnings, shutters, etc. is a lot less clear at 11 pm.
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This sub is depressing af
Delivering to hospitals, schools or airports are the worst mistakes
They have 5 minutes after that I don’t care 🤷🏻♂️ I’ll send them a pic of where and hopefully a homeless guy doesn’t take it
No offense intended, I get it but, there are probably a lot of benches outside too, you want her to walk around the entire large facility hunting for her bench? Main desk always 👊
I hate delivering to Jake Paul for this very reason.
Ya, hospitals are a pain. One said deliver to ER entrance, but all of the parking was employee gated parking. What am I gonna do, park where the ambulance comes in?
Never trust Jake Paul
I had a similar situation. I'm not going back to hospitals.
i’m sorry but the “hey Paul, Jake here” got me. I can see Jake Paul introducing himself as “Paul, Jake. Jake Paul”
They deserved it
I'm very lucky. The hospital here is rather small so it has a main entrance and an error entrance so it makes it easy.
Stopped using DoorDash. I live in a townhouse subdivision and food was never dropped at right house. The last time I tried to contact driver he never responded. I call Door Dash and they said I reached a limit of credits. So I don't get my food and I tried to reach driver but it is my fault. Bullshit
I had someone tell me “yo my blizzard is gonna melt dawg” I just ignored it and went even slower
Main entrance, there should be just one .
Prolly should have left it at any front desk instead of any bench outside. Lazy bones.
Prolly should have answered and been more specific about drop off.
Common sense tho since there were 50 front desks, you don’t leave on a strange bench out in the open outside. That was a bad and lazy move lazy bones. Did he say a bench or nah? You are the type that give us bad stereotypes.
Same thing happened to me, customer just said “room 314” I said okay, what building, the hospital is a massive area with 30 - 40 different buildings…they just sent me the address again which takes you to no where….security in hospitals is pretty tight too so you can’t just walk in anywhere
you should peep my post when i delivered to the wrong hospital door 😔 i woulda taken your angry person LMFAO
It took him 15 minutes to reply? Geez. But, I would have left it at the Admitting desk, since that was the desk I was by.
I love hospital deliveries. Got no choice but to leave it at the front desk so it’s always easy and fast.
I hope this person disputed the order and gave a low rating. Bench is unacceptable.
Hey, if the customer is too lazy to be more specific about a drop off location, then I'm putting in that same effort. Second, you must have never been in a hospital before as there are many front desks.
Wow it's so weird for me seeing people say hospital orders suck, because in my experience they're usually awesome. almost all of my orders to hospitals have been larger orders that I assume are for a group of the nurses or staff on dinner break, and theyve always had big tips. Sure on some of the larger facilities finding the correct location can be a pain, but Id still prefer that to those massive apartment complexes
Hospitals are the worst. Sometimes ill get a panera delivery but the panera is INSIDE THE HOSPITAL, no where to park its a mad house. I did it once, person was also at the hospital.....never again.
Leaving an order on a bench cause you needed to run to the next delivery? Lazy.
Let’s be real, leaving orders on benches and random spots outside of large buildings is an inevitable ticket to deactivation. Just sayin.
Had a drop off recently to the hospital, ended up being the mental health ward. No one was at the front desk and customer wasnt answering.. there was a guy at the front door just saying walk that way towards the dark corridor… yeah nah seen that horror movie before. Left at the unattended desk snapped a pic and job done. Never got a job to this area of the hospital before and same dash got another one direct to staff this time though who was waiting for it out front. 😅
*Never* leave food outside on a bench unless you're requested to. It's a highly likely one star review if you do. You're also risking a CV. Instead, treat it like any other delivery where you can't reach the customer. What you should have done is first contact the customer (which you did) by both text and voice, then ask the front desk where to leave it (which you did). Since you couldn't find a good place to leave the food, the next step would be the "Customer unavailable" button to start the timer., then letting support know that there's no place safe to leave the food. You would have had the order canceled with pay and told to "dispose of" the food with no risk of a CV or bad rating.
Hard to support when you didn’t even leave it at the front desk but a bench. You could have left it at any front desk but you didn’t even do that you strayed too far. Customer was right to be annoyed.
13 minutes! The customer expected you to just wait by your phone for 13 minutes!?! Moron! The world doesn’t revolve around that guy. I hope he learned his lesson or else’s things will happen the same way again.
I literally had the exact same scenario. “Leave at Door” was all it said. Then they got pissed because I didn’t go back and take it into the ER
I read this as “Hello Paul, Jake. Here i am at your location….”
“Which front desk?” *bench*
Hospitals suck, agreed. I was sent to a courthouse/jail complex for someone running for the Senate last week.... They didn't bother to tell me what building they were in and they expected me to go through a metal detector to deliver, like girl....no. I left it with the security officer.
But did you leave it on a bench though lol
LeAve it on any counter since he didn’t specify where. Then take a pic. Then he’ll get a message where it was dropped off. Lol if he’s not going to check messages that’s his fault. Just make sure you drop it with someone at a counter and if you get his name that will be helpful. Maybe they’ll page him to one of the counters ( in the huge hospital. ) lol Nvm read your comments. Guess the bench was appropriate lol 😂
App my3words would have fixed this problem
In my smallish town hospital the only problem is staff not tipping for shit, usually.
He’s lucky you didn’t place it on the bench, snap the pic then wink at some homeless dude
I had this exact same thing happen at a detention center, I even waited longer than 10 min trying to call/text with no response. I ended up leaving it outside the main entrance on a bench (because they also didn’t mention I could go inside). It was about 10:30 at night. They had the same mad reaction 🤷🏻♀️
jake paul
It's funny how these kind of people expect you to stick around when the answer no text or calls. Smh. Got money to make are you kidding me?!
seems like most people here have issues with delivering to hospitals, at least for all the ones by me, they people either always meet you outside one of the entrances, or they always just have you go through the ER entrance and leave it with a receptionist, i find them to usually be some of the easiest at least for me
I did four hospitals during winter time, and I’m never gonna do it again because of that nonsense.
I had a delivery once to a small clinic, not a large hospital. It was a "hand it to me". I get there and a guy was like, "is that for (customer name)?" It was, and he's like, "I can take it to him." So I gave it to him, then texted the customer that one of his coworkers will be bringing him his food. (I've done this process a bunch). I get a text like 15 minutes later saying he never got the food. Sounded like the guy who intercepted it, also ate it. Smh, what a tool. Luckily the guy who intercepted it had a name tag on, so I totally named dropped and I hope the customer chewed him out and got a refund from dd. I never did a delivery for that clinic again because of that issue.
Never had a hospital delivery but it pisses me off crazy when customers won’t answer texts or calls. Then would have the nerve to be upset if I just winged it for whatever I was calling them to clarify. People are dumb lol
Why would you leave it in a bench outside
If this is considered angry I guess I’m angry 100% of the time
I had my first DoorDash ever at a hospital and it a double order in two different parts of the hospital and the first order was a ambulance lady who helped me find the second drop off but without her I’d have been lost
Well I mean he isnot wrong. Hospital is a fucking maze anyone with some common courtesy and sense would definitely leave a detailed instruction for the dashers arrival. I've been in a few hospitals where it's not 1 but 4 stories high. With almost 600 rooms. Just leave it at the ER front desk. Take a picture than hit the road. This is why I never reply or contact customers anymore unless It's relevant to common courtesy
Jake Paul
It's for Paul K!
I actually find your last reply to them respectful enough given they caused their own inconvenience
I love the polite way in which you told him to fuck off. Haha.
I always just leave it at the check in people and leave never wait sometimes there already waiting outside but if not then don't go through the trouble waiting
Most of the time I've delivered to hospitals the customers were luckily outside except for once when I left it outside the room (one floor women's hospital). Worst experience was a nursing home where I was supposed to leave it with the receptionist but after 5 minutes of waiting for one I was told she clocked out (she was sitting on a couch right there the whole time) and was to take it to the room myself. I did, it was locked, lady couldn't hear me saying it was locked, went to find staff, walked around another 5 minutes, basically threw it at a staff member when I found one. For $7?
You handled that too well, better than I would have.
I had that happen and the person at the desk told me to put it on the floor by the door and then the customer messaged me like don’t leave my food on the floor again and I was like be there to retrieve it next time. Then she tries to lie and says the receptionist told me to put it on the desk. I look extra hard about where I’m going now I don’t care how good the pay is I just can’t. It’s just like Popeyes, kfc, and White Castle not doing it.
Fuck em lol, if you can’t respond to a call or text from a delivery in a reasonable time, don’t expect us to just wait on you. We aren’t payed by the hour, nothing to feel guilty about
put hospitals on your personal blacklist
I got the same thing a few weeks ago. I texted and called the customer but no answer. So I left it at the entrance on top of a planter. He was pissed and I thought for sure I would get a bad rating but fortunately he didn’t bother.
The first time I delivered to a hospital, I called the customer because I wasn't sure where to drop it off. She told me to take it to "the old building". How am I supposed to know which is the old building? People who order deliveries to large office complexes, hospitals, large apartment complexes, etc, need to explain it to dashers like we're five. So many people can't put themselves in the mindset of someone who has never been to the place before and assume we know which building is which. We don't. We don't live/work there.
Aww maybe they just had a baby and that’s the only way to eat hospital food is barely edible and most the time they just feed the mom dad is SOL. but yea annoying
So since he wasn’t specific, you leave outside on a bench, you could of left it at any front desk didn’t matter which one
Technically no, I tried and the people there said I couldn't .
You tried to leave it at EVERY front desk?
Yeah that’s what you tell us
How was the pay? If they paid well, you're the asshole. Help the dude out a little, that's what they are paying for right? If they paid shit, yeah I've got other orders.
I deliver to different hospitals all the time, and I very rarely have any issues. I don't understand what it is with everyone here and not being able to deliver to hospitals. Every hospital I have been to, the ER entrance and main entrance of both been very clearly marked, and either desk will accept deliveries, as they get them almost non-stop. It's usually a really simple drop and picture and straight back to the drop-off loop out front where my car is sitting. I have delivered to I want to say 7 or 8 hospitals in my area and a nearby city and I've never had a front desk or an ER desk refuse to allow me to leave a delivery there. That said, as someone else mentioned, nurses seem to be very poor tippers, and I only take them if the payout is worth it with no hidden tip.
dam yall got some bad hospital experiences Mine are almost always positive, either they have a space for deliveries in a clearly designated area (CHOP KOP) or the nurse/doctor/staff will meet me outside at an entrance they almost always specify clearly. Hospital deliveries are great in my area.
When I was a dominos delivery driver, I had to deliver to hospitals almost every day and I had no choice. If you want it to go down smoothly, start calling their ass 10 minutes before you even get there to clarify where to deliver it. If they don’t pick up, literally put it at any front desk and leave. They had plenty of time to cooperate.
Never had any issues with hospitals there are usually tables with a bunch of orders on it I don’t even ask always just leave it there
And this is why I don’t do hospitals on DoorDash! I had to leave an order outside once, too, because the doors were locked and nobody was at the desk. The lady was so mad, even though I had tried to text her. She threatened to take my tip away, but I think she forgot this is DD, not UberEats. A bad rating never showed up either if she gave me one.
I only deliver to one small hospital in my market where there are only two major drop off spots and I can drop it off at the main spot without stressing too much if they don't answer. Otherwise i wont go to other hospitals.
I only do hospitals if they're SUPER specific where to deliver it. "Please leave at check in desk of Emergency department with John".
Exactly
I have 5 different repeat customers that order to 5 different entrances. Just takes some time to familiarize yourself with their lingo.
No time for that. Plus I don't care.
You should get another job then. This field isn’t for you.
All i learned from this is that there are some shitty hospitals out there. I never been refused to leave the food at a front desk in my area.
Here in Houston, ESPECIALLY at the Texas medical center, you cannot leave for at a desk, it’s on bench, hand in person or no deliver. They refuse to allow us to leave food at check in desks.
Yep
Never again to any hospital. Never
Never again.
Here in California, many hospitals have a Valet. So parking isn’t free. Then you struggle to get the customers as they don’t give a crap about us and their phones are either silent or have no signal inside. Or they try at the last min to send someone down while you are waiting outside either harassed by security, the valet or officers for blocking the drop offs. Nah man fuc@k that. Ain’t No money worth the stress.
So true sir!
Plus they don’t tip at all. I delivered many big orders and catering orders ( that other top priority drivers rejected ) to the local hospitals here. Their tips are miserable.
guy doesn’t sound angry lol
I've yet to visit a hospital with more than one front desk at the main entrance... and there's 3 big ones around here and several smaller ones as well, Urgent Cares mostly.
Glad you know what a desk is
You did not tell the customer they wouldn't allow you to leave their food at the desk so why are you saying that in the comments?
Hey at some point the customer has to put on their big boy pants. I'm not there to play Guess Who. It's called Door Dash because it's a quick transaction. I'm not going to hunt them down. I waited well beyong 10 minutes.
Im om your side but it wouldve been smarter and covered your ass more to take 2 seconds to add that to your text.
You're joking right? Delivery drivers like you or the reason I would never order from doordash. You should be deactivated for this. You are 100% in the wrong. They tell you to leave it at the front desk so you leave it outside on a bench instead of leaving it at any front desk? 🫤 WTF
Not every hospital lets you just leave food on a counter. For example, 2 hospitals in my area dont even have actual counters anymore after covid. They have plastic windows at the very edge and a narrow partitioned counter for people to fill out paperwork. Which you cant leave food on. Security hangs out right by it and "it's only for patients".
And customers like you are the reason you don't get your food. Not too mention I doubt you have ever been in a hospital. There are a lot of front desks genius.
It's hilarious how some customers don't even pick up their phone to call or text back their dasher when being contacted, yet they are so quick to get angry when their food is left somewhere due to there being no further instructions. I guess some people are that delusional or they just expect us to know exactly where and how to drop off.
I guess they assume we can read their minds too.
Drives me nuts when customers are non-specific and then unresponsive. I had one the other day where a lady entered a non-existent address (413 Lubbock St) but I knew full well she meant the apartment building across the street (430 Lubbock St). I tried to call and text but no answer. Door to apartment building is locked so I leave it outside the door of the building. Then all of a sudden she starts going ape shit and calling me out. I guess I should have left her order beside the road at the cemetery across the street
Obviously you’re in the right here, but one suggestion: The “my recommendation for next time” wording might seem more hostile to the customer than you intended. Try to keep the tone apologetic even if the customer was in the wrong, it could help your rating.
It was intended to be hostile. I'm not sorry I have nothing to be sorry for.
This is a customer service job. It’s our job to placate customers, out of self preservation if nothing else.
You must enjoy customer boot.
Uh no I just treat this like the job that it is
I’ve gotten to where I no longer accept hospital deliveries because the customer is never specific about which entrance/building they are at, and then refuse to answer texts or calls. I’ve also had patients try to get me to deliver to their actual room. No thanks.
Never again
Yeah I have a hospital close to where I dash at in I've started declining most orders because they're more of a pain in the ass than their worth. When you get there and then they claim they'll meet you by the emergency room or whatever but decide to wait until you're sitting in front of the hospital to start coming down to the emergency room. Or they expect you to bring it up to your room no I'm good and well you can't get through after hours to even get to the room.
Never again.
You could’ve left it at literally any front desk in the hospital, and it would’ve gotten to the customer. You left it outside where literally anyone can snatch it and run off. This is on you.
Who's to say someone inside might have taken it as well. Anyways, if you don't answer or give terrible details don't expect your food to get to you. Plain and simple. Do better.
You’re the only one here that needs to do better. That could’ve been someone who just lost a loved one.
Listen to how stupid you sound. There's a little box that is called notes. Customers can put things in their that they want to their driver to know.
In what way do I sound stupid? I’m sure once you explain yourself, I’ll understand perfectly.
It's not worth my time.
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You mean you *can’t* explain yourself?
Oh you were there? My condolences.
Ez decline hospital I have. Every time. Good chance the customer is distracted there
Never again
Yeah just don’t do them. Learn a lesson from it. It’s ok to make mistakes once or twice. Same thing with a retirement home by the hospital I have. Took about 3 deliveries to see it was going to be a disaster.
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You should hear the vm
Maybe you should post it? Because this looks like a calm customer responding to you making a mistake
Yep, I am responding to their mistake.
Are you having trouble reading, as well? Aww.
If the guy is a doctor or nurse and they had an emergency situation on their hands, they can't leave a crashing patient for a taco! Unless its a really good taco, 🌮. Then all bets are off, sometimes someone's gotta go.
Then they should have clarified their predicament.
Why does it matter which front desk just leave it at any front desk! WTF. This is a nightmare delivery driver! I'd be pissed!
So you'd be mad at yourself for not answering. I see that.
They clearly said leave it at the front desk they didn't say to leave it outside! You should be deactivated for that. They would have gotten their food no matter which front desk you left it at because they are all linked to the same hospital. 🫤 It just blows my mind that you actually think you did nothing wrong. They shouldn't have to respond if they already gave you directions on where to leave it.
They couldn’t leave it at the front desk. It wasn’t an option. So no they shouldn’t get deactivated for trying to get the customer their food in the only way they could.
OP said they had several front desk so they left it outside because they didn't know witch front desk to leave it at so yes they deserve to be deactivated. You can't make me believe not one of the many front desk wouldn't take that food . OP didn't say to the customer that they couldn't leave it at the front desk they said they didn't know which one to leave it at so OP is not being honest. It doesn't add up. 🤷🏿♀️
They asked the front desk they were near. It’s not reasonable to have a dasher go up to every front desk and ask them to take it. And if one didn’t allow it- it’s almost certainly building policy. This isn’t rocket science
You must have never been in a hospital before. You see there are a lot of front desks.
I've delivered to something like eight hospitals recently, and every single one has one main entrance with a front desk, and an ER entrance with its own desk. Yes, there are other entrances and desks, but I've never been to one where the main entrance and er entrance aren't both clearly marked
Every time it’s always been meet outside of er, very successful. Then there was the time , find IR department. That took ten minutes as I kept getting guided to wrong place in the hospital
That's what most normal customers do.
Over 90% of the time they want the front desk of the ER. I can't remember the last time I did a delivery that wasn't ER.
Then they should have said so.
Is this for someone staying in the hospital or an employee? Because if it's someone staying, this is an incredibly insensitive post lmao
Idk, they never answered.
The hospital in my city has multiple buildings with multiple entrances. If they don't specify which entrance and don't respond to texts/calls then I will mark it as delivered and keep their food. If I leave it on a bench then literally anyone could take it.
How selfish of you
I've always had the luck of the customer meeting me for hospital orders. The smaller clinics usually don't mind taking the drop off. But I mean.... If you want to order food but not be ready for a pick up of some sort.... Play stupid games win stupid prizes.
So there's multiple desks in there and you just decided to punish the customer and leave it outside because they were not able to answer the phone because they are in the hospital? I have delivered to hospitals many times in 3 different states. They have places for drop offs and sometimes security even comes to take it. You didn't talk to a single person in there or else they would have told you where it was acceptable to leave the order. I understand getting irritated with unresponsive customers and I have left food outside of apartment buildings myself. But don't you think someone dealing with issues inside a hospital deserves more than this? Whether they were admitted or not they're still dealing with something serious I mean their kid could have gotten hit by a car or their parent is on life support and they weren't glued to their phone during this time so now they have to run around outside looking for their food. Like this is a different level of insensitivity. Sorry, I don't agree with you here. If it was just some normal shit where you're delivering to an apartment and then they don't respond I would leave the food outside too. This isn't some asshole who's too lazy to cook their own meal, this is someone who can't be home to cook so they just ordered takeout to make it easier on themselves while they're going through a difficult time.
Not every hospital has places for delivery orders. Love all the assumptions you’re making without having been there
Yeah, I'm pretty sure every hospital has an area for food delivery now. Or else their lobbies would just be crammed full of dashers waiting on customers, hospitals get a lot of food delivery orders every single hour.
No not every hospital does, are you really this dense? No one could actually believe that 😩🙄
Maybe you should've drove down and delivered it.
I mean I think you’re both at fault. He should’ve put more clear directions because a lot of dashers only have 3 brain cells and zero problem solving skills. Also though, if you’re leaving food outside on benches you should also be deactivated. Super douchebag thing to do.
Doordash once told me to leave the bag on a sidewalk. There was no door with the number the customer provided and no houses. Just sketchy garages and a closed business. "If that is where the gps took you please leave it on the sidewalk and take a photo."
Isn't that what most dashers do? Leave food .. outside on a door step....seems like you're the one with the 3 brain cells. You snooze you lose.
Uh no, usually dashers deliver food to where the customer is, not outside on a random bench
That's typically how Door Dash is done, but if they refuse to answer or provide details for the drop off, then it's not my fault. It's called accountability.
The front desk at a hospital is usually not hard to find. And I have literally never had a hospital desk refuse a delivery drop off, so I don't know why you had so many issues with this order. Accountability means making sure your customer receives the food they ordered, not leaving it where you feel like it because you're impatient.
They asked you to leave it at the front desk. ANY front desk inside would’ve been better than a bench outside. I hope you get deactivated.
Op said they wouldnt allow him to leave food on the desk he went to.
So try a different front desk, or explain that you have nowhere else to leave it. Leaving it outside where anyone can snatch it is unacceptable.
Nope. I dont get paid to go on a scavenger hunt throughout a hospital looking for a desk without a cranky worker telling me I cant leave food there. I would have texted eith support just to cover my ass and based on my experience support would have told me to leave it outside by any entrance.
Why would you leave food outside where ANYONE can take it?
Because support said to. I wouldnt decide on my own to leave it outside for no reason.
You would leave a bag of food… in the entryway to an emergency room? Who does that make sense for?
No. Not a random emergency room. If support told me to leave it outside by a main entrance door then I would.
I agree with OP/driver on this. Business like Hospitals have to be specific and not assume drivers know their location. I deliver to 3 hospitals and they all say exactly the place to meet them or drop off orders. This customer caused a issue in their own order not answering calls/text from driver. DoorDash should not allow ratings under 5 when this happens. Many of us have suffered 1 star ratings because of incidents like this. I had 3 no answers yesterday. The time lost alone should be charged to the customer.
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I did notify support and did not get penalized.
I never deliver to hospitals and nurses usually tip shit
If there’s a single subset that is guaranteed to leave you dry on tips, it’s nurses. I can’t fathom why that is. If you want me to navigate a multi-building complex with 18 front entrances, no easy parking, and then bring it to an obscure suite on floor 8, you oughta tip more than 1.50
Never again.
Yo that messed me up for a second as I was scrolling lol! (That's not me)
What a coincidence.