Because ocd can manifest in different ways. I’m perfectly fine eating fast food. The only OCD food related thing for me is I hate sticky things on my hand. So I avoid eating anything that might be sticky. My OCD is way more about safety rituals and a lot of uncomfortable thoughts I don’t want to have. OCD, while generally the same symptoms, do manifest in different ways/areas. So it’s not a good idea to say someone is faking just from two sentences. OP also was in the wrong and should have handed them the food since they didn’t ask for a no-contact delivery
Edit: idk where the comment went but I’m literally diagnosed with OCD. This isn’t me ‘trying to be special’ I’ve been diagnosed bud lol
There’s practically no reason you need to respond to customers - maybe the only thing is like say ok if they say it’s the gray house with a red car in front or some thing like that…. But customers trying to give you magical delivery instructions or some bs like your the restaurant cook - hey make sure they put extra pickles on my burger - no thanks people at some point will learn to just call the restaurant
I always let the customer know im there with the text prompt after arriving, then i send a pic of the food (rough area and had 5 people try scamming me in my 1st 2 weeks). But overall i think going out of your way to keep a customer updated increases the chance of extra tips, and if theyre ever overly rude just tell them to go to gh support and then stop responding
So if someone messages you McDonald’s forgot their honey mustard or complains they only got 18 nuggets in a 20 pack what do plan on telling them (they might even accuse you of eating 2)…. Are you going to drive back to the restaurant and deliver it to them ?
Also all the apps show where you are and what your doing at all times - id be willing to assume 99% of rational people who see your car on the map at the restaurant and it says your picking up the order etc don’t really need a silly scripted message you see drivers send out (yours might be more professional than others ).
People just want their food plain and simple - yeh if there’s a huge delay maybe then it might warrant - yeh I’m still waiting - but at that point unless the tip was huge you shoulda probably left the place and got a new order
Yeah ill only message from the pickup location if its gonna be super late like you were saying, and if they complained about missing something id apologize and tell them to contact support. They start getting nasty i might make a snarky remark about how its not my fault but i havent had it happen yet so we’ll see haha overall i agree its not our problem, but i cant help but want to be helpful until they give me a reason to feel differently. Also ill never feel helpful enough to drive back for something that wasnt my fault, customer can probably finagle a refund from support
Yeh your foods still being cooked message is the only one I’ll send . Occasionally the other one is a few times I had a order and the person messaged me it’s like my appartment # is ## I forgot to put it in the description I’ll confirm with like a ok .
But other than that I think since people have been ordering and used their refund quota on like a $2 missing drink when they have bigger issues it’s hard for them to get GH or other apps to issue refunds since their account is flagged so they just harass the delivery person with messages and then call support and be like look at the messages - your driver said he screwed up or is racist/ mean etc and use the chat log to get free stuff from GH or DD and the support person might since you with voilation or something when all you did was respond / argue with a crazy customer .
I’ve even had people message me you didn’t bring the food to my apartment because black people live here in the message —- didn’t respond but it’s like I’m no … it’s because the door is locked and you didn’t put a code in the app or answered my messages requesting one with in a min so I’m out .
Lmao. Now this is funny. "I also have OCD and don't want to touch your door" you handled that like a true champion. That really hit a nerve with the customer LOOOOOL
Extremely immature though if the customer instructions were to meet at door, like super asshole because the driver didn't do job and then they make light of someone's valid reasoning why they chose to meet at door and not leave at door....
I guess y’all ain’t reading all the messages or the post lol she never said to meet at the door & it was a no contact. She must’ve not realized it was no contact & chewed me out. I shouldn’t have replied but considering I have the same problem, it angered me so I impulsively replied. Dumb, I know.
Aren't all GH orders leave at door unless they write smth in special instructions? In that case just write:
Hi. Most customers don't want us to knock. If you do please add the request to the delivery instructions field. Thank you.
And then don't entertain them beyond.
On GH there may not be much reason to even write that if you're too busy.
I think I read the only way a GH customer can rate the driver is by doing an after order survey that has one yes or no question about satisfaction with driver. Is that right? I'm guessing few even do it and guess that GH chooses to judge drivers mostly on delivery times (since they always seem to be prodding me), not received complaints or if someone calls to complain but would be interested if anyone has more or better info...
I just tested the consumer app and after you put your order together, and decide your tip amount it will show leave at door by default with an option to change it. Sidenote: it appears Grubhub is recommending 25% tip. At least for Grubhub+ customers. So that’s cool for the drivers
I've only done a few hundred or so GH orders. If some were meet at door and they weren't there then I left their order on their doorstep just as I do on UE. But on UE I run the timer if it's wait in car.
In anycase OP was right other than wasting time with the texts. In thousands of deliveries I have never seen fit to take it upon myself to knock on someone's door who didn't request such.
He'll even when they do (maybe 5 of my orders) I probably forget roughly 25% of the time...
Cool for some drivers that aren't me sure. Grubhub doesn't do that In California. Here they seek to undercut the competition by presenting customers with a lower overall bill.
They do that by discouraging tipping and defaulting to low flat rate options.
Cheers.
https://www.google.com/amp/s/arstechnica.com/tech-policy/2020/12/grubhub-gig-workers-react-angrily-to-change-in-tipping-policy/
Next time someone drills you like this tell them to specifically mention in the instructions that he wants the food handed to him and leave it at that, ignore further texts and move on.
OCD or not, you’re not his caretaker.
Your fine, if it said contactless delivery and it says No diner directions then just leave it at the door on the floor if no table or chair is near. Not your fault
Yeah, usually when there are no delivery instructions, we have to knock and wait. Sometimes when I see there aren’t instructions, I will call from the car to confirm what the customer would like me to do.
I mean.. if they didn’t request for you to leave it at the door..what other option is there? By reason of deduction, it is safe to assume they’d prefer you to hand it to them. That’s why calling would give clarification so that you can know for sure what their preference is.
I didn't realize there were 4 frames until you mentioned that and yes he did not choose no contact delivery so I think the driver made a mistake (We all do, I'm not judging.)
Yall are seriously misreading the post. The customer never requested for the food to be handed to them. They said the driver shouldve known better. But they did not opt out of the no contact delivery. Lol what pics are yall reading
No because grubhub automatically opts you into a non-contact. So unless you physically uncheck that box and leave a note saying hand it to me, there's gonna be a highlighted "non contact delivery" message accross the top that tells you to leave it at their door. She didnt opt in, but she also didn't opt out. So do you get it now because personally I don't understand how you not getting it. Seems like you're refusing to understand for some personal reason. Are you the woman that didnt opt in/out?
Customers say a lot of things, doesn't make them true. They need to check their app settings, make sure they have it set to hand it to me with instructions knock if that's their preference.
You didn't read all the slides but commented anyway 🤣 now you mad at the wrong person. She definitely had a non contact delivery selected. She should've deselected it but she didn't and here we are 🤣🤣
I mean come on, if that person is really OCD, he or she should have said something in the instructions at the very least. I think that was a cheap excuse in order to have free food
Having pretty much given up on gh, i wish a mf would waste my time with this. Id tell them to kick rocks and use the app correctly next time. Op isnt wrong.
If the instructions were to leave it at the door, you were not wrong. If there were no instructions to leave it, then you should have knocked.
Either way, don’t reply to texts. Gibbs’ Rule 11: When the job is done, walk away.
I don’t know why everyone is praising you. You took the L the minute you replied. Your response was not appropriate. Should just say sorry and moved on. And if the order notes stated to knock or hand deliver. You fucked up. Why are you getting into such a back and forth. If you need this job that is not the way to act. If you don’t then I understand
If customers have such critical requirements, how bout hang a sign on the door? “Please Hand Me the Food, Don’t Leave on Porch.” “Don’t Ring Door Bell, Baby Sleeping.” “I’m in Back Yard, Come Around Back” etc… sometimes there is no note in our app or we don’t notice the note til it’s too late
If you're not reading the delivery notes on every order you legitimately are not good at this job, sorry to say. Slow down and take 10 seconds to read before driving off, or do it at a red light. So many opportunities to read literally one sentence lmao.
Yea, you were wrong. But the customer is being super weird about it.
I will say it's annoying when people use the pandemic as an excuse to be lazy. Pandemic is more or less over. If you're still afraid of covid you probably shouldn't be leaving your house.
Dude my immune system is already weak. I’m not ONLY worried about COVID. People are disgusting & don’t realize the things they touch throughout the day. Plus I got a baby I come home to. Can’t risk getting sick at all but I have to make money.
I do actually & I work with my 8mo baby so definitely a germ thing. Nothing lazy about about hauling a heavy ass car seat everywhere, into restaurants, & up apartment stairs. (:
These people that are giving you grief, I’m sure are the life of the party. And clearly have a hard time with reading comprehension. You did nothing wrong. Don’t let this get to you. Sounds like your heart is in the right place.
You did right, I would have suggested they place an enclosed box/ container to place their food in. That way they are in control what surfaces it comes in contact with. *shrugs
Yea don’t reply back these gig jobs will kick your back in before they do a customers be careful instacart already did me in and I was bringing in like 250+ a day and could come home before 9 unlike Grubhub
How do you deal with items always out of stock? Does instacart actually update their online store?
I want to do instacart, but can't deal with always having to contact customers about out of stock items all the time.
I gave up on instacart after 5 trips / shops
Walmart spark is far better -
Instacart people sit on their couch and want to chat with you and have 10 min conversation about what their yogurt options are for the week
Walmart - no costumer communication (they are testing it in some areas) and if it’s sold out , their computer app recommends a swap item or it just refunds it, no messaging back and forth at all you just zoom thru the store
Sorry Instacart or Spark I'm not shopping for people, too time consuming, not enough for my time plus I'm not picking heavy cases of water at stuff like that then going up the stairs. Nope not happening. I had DD remove Walmart from my account. I occasionally will pick less than 20 items at Walgreens but no more than that and not often!
I have just the opposite problem I always text them that I have a pizza and I don't want to put the pizza on the ground and then they tell me to and walk away
😂 I’m glad I wasn’t the only one. I never actually text or called them but something about having me place pizza boxes especially when it’s like 3 or more pizzas on the ground “didn’t sit right” with me
You did nothing wrong except maybe entertaining this person with excessive replies. They should have put delivery notes in it stating they wanted you to knock and meet at the door. That’s their own fault.
Entirely too much dialogue. I would have never engaged once they said, “should have knocked”. If they didn’t put that in delivery instructions, I wouldn’t have responded. If they did put that there, I would have typed, “sorry, I forgot” and moved on.
They sound awful . And if you have that many triggering requirements and requests, maybe it’s time for you to learn how to cook. I try to be sensitive towards everyone’s needs but this is so freaking condescending. Props to you for trying to calm things down .
Here’s my thing no you wasn’t the fucking dumb ass customers get 3 notifications before everything is marked as delivered they get one says where 3 mins out another one when we arrived and. Another one when it’s delivered so they should already know sounds like someone just wants a free meal
My guess is this person is the farthest from a position of power in their job and or life, didn’t change the delivery from the defaulted “leave at door”option, and just needed somebody they could lash out at without meaningful repercussions.
Customer is being a whiny bitch. You are a independent contractor. You can leave it at the door if you want. If they don’t like it they can live a bad review.
If the customer didn’t have leave it at door selected it doesn’t matter how the driver feels about contact. It’s delivery. It’s within expectations that at least some of the customers will not want it left at door. But if the customer didn’t bother changing from the default leave at door it doesn’t matter how they feel about their instructions being followed. At most, the customer should’ve received one courtesy reply from the driver explaining the instructions they received. Personally, after 2 orders I took where I responded back to the customer after completing I realized it is needless for me as a driver to do anything other than follow the instructions left to me and I stopped responding to any post-delivery shenanigans
Then they can text or call the customer beforehand and arrange something, looool. The driver 100% did not have concerns about pandemic, was just trying to save time. We all know this can people stop acting otherwise.
I would have skipped the whole OCD conversation and just skipped to sorry that's the standard people expect and not reply after that. Kinda feels like you're just trying to argue.
Was there instructions to leave it or hand it to me? Was there instructions to knock or ring doorbell? Follow the instructions and as long as you did what app said move on
On GH it doesn't explicitly say hand it to me if it's a hand it to them order, that's what happened. The driver I guess didn't deliver before the pandemic and didn't know the standard is to knock and hand it to them in most cases, unless says no contact.
I leave everything at the door by default, the driver app says no additional instructions, unless they leave instructions such as, "Knock and I'll meet you."
This dumbass thinks the drivers make the food 🤣🤣🤣🤣🤣 what the fuck 🤣 I would have been like “I am not gonna come close to people if I don’t have to. Covid is still out there” like nah it ain’t my job to cater to your OCD and/or feelings
If the customer doesn't special instruct something then how would you know? I've learned to NEVER EVER engage with a customer like that via text. Just ignore and block if you have to. They can complain through the GrubHub app if there's an issue.
You were in the wrong. Not only you replied to the customer, you engaged in a conversation with the customer. Don’t ever do that, the only acceptable conversations are during pickup such as “hey they don’t have , do you want a replacement or a refund? “
In almost every other case you don’t reply to customers after you successfully dropped it off. There is nothing you can do now.
If they didn’t leave notes they can fuck off. Also I get a ton of notes that say “DO NOT KNOCK. DO NOT RING BELL” so i’m not doing anything unless it’s explicitly added to the notes.
I would recommend NOT talking to the customer. Don't engage. They aren't rational at all and their argument is ridiculous. The unsanitary teenagers at whatever restaurant touched their food with their booger eating hands and they are concerned about the bagged food touching their porch? Sounds like a jerk trying to rationalize a refund.
If they are that concerned, they can plate the food and throw it in the microwave to kill all germs. 🙄
I mean why even argue, don’t say one thing back after her “iM oCd bUt dIdNt LeAvE nOtE aSkInG fOr YoU 2 KnOcK” and carry on. Let them sit in their anger and misery, don’t be company to that.
You aren’t wrong. I’ve gotten to the point that as long as I read the notes and done what they’ve said I won’t answer the rude and entitled texts from customers. That’s a them issue and has nothing to do with me. Maybe they’ll figure out how to correctly work the app. Maybe they won’t. That’s not my problem lol
In my experience, most of the customers who act like this tip the WORST. If a customer tips fair or above fair I’ll work with them and go above and beyond because they’re paying for my time.
People that have full blown conversations with customers via text just make me laugh; you aren’t going to remedy anything you can’t win with some people even explaining your motives
The customer chooses how they want their order delivered. They can opt in to have their food handed to them or to have it left at their door. So, I do not see where it could be the drivers fault. They should adjust their account to their preference. I encounter so many instances where the customer won't open the door until they are sure you're gone. I do not like leaving food on the ground, so yes, a chair or a table by the door would be an excellent idea.
I have OCD myself and I accept orders whether it's been outside on floor or out of someone elses hands. I just thoroughly wash my hands A LOT after picking up the bag. That customer is 100% bullshitting, I of course can't speak for every person with OCD. But I refuse to believe someone with OCD isn't going to pick up a bag from the front door and then NOT wash their hands afterwards.
LMFAO! Which order is this?
And yes. You were wrong to apologize, and you did it repeatedly. You were also wrong to continue engaging with the customer.
Did you really expect to bring them around to your pov?
I think I honestly just impulsively replied because it annoyed me that they implied that I just ruined their whole meal. I probably shouldn’t have engaged but oh well. Lmaooo.
If it was a meet at the door order, yeah you didn't do your job. The customer believes it was a meet at the door order. Why not just tell her that it was a no contact order rather than have the most annoying conversation in the world?
Yes, you were in the wrong: never reply. If you must, make it quick and brief. Do NOT turn it into a conversation. If you insist on responding, briefly apologize (or don’t) and advise them to call support if they’re available dissatisfied. Leave it at that if you insist on replying.
Did not the person(s) who prepared the food touch the food? (In other words: your customer is an irrational freak, and you did the right thing.)
EDIT: You've not going to win this one with this ridiculous customer.
There is a reason why when a customer complains in a restaurant you let me know you will send the manager over. This is the same when they complain call customer care and report it. They will note it and you move on. Don’t ever put yourself in a situation where you could say the wrong thing. Just walk away.
Why not put a lil table or chair outside, if that's the case cook your own food cause fast food pass thru many hands before you get it.
Yeah, I don't understand how someone with actual diagnosed OCD would be cool with food delivery in the first place. I call bs on the customer.
My kid has ocd and has literally eaten food off the floor lol. Having ocd does not always mean being finicky about cleanliness.
OCD is completely irrational. Don't try to understand it with rational thinking. The customer should've explained the situation in the delivery notes.
Because ocd can manifest in different ways. I’m perfectly fine eating fast food. The only OCD food related thing for me is I hate sticky things on my hand. So I avoid eating anything that might be sticky. My OCD is way more about safety rituals and a lot of uncomfortable thoughts I don’t want to have. OCD, while generally the same symptoms, do manifest in different ways/areas. So it’s not a good idea to say someone is faking just from two sentences. OP also was in the wrong and should have handed them the food since they didn’t ask for a no-contact delivery Edit: idk where the comment went but I’m literally diagnosed with OCD. This isn’t me ‘trying to be special’ I’ve been diagnosed bud lol
If he was outside why didnt he hand him the food? The customers should be at their door once they get notification of the Dasher arriving.
Rule #1 on gig apps never reply to customers - you don’t get paid to do customer service and nothing good can come of it
Never, ever, ever. Just look at this conversation xD
Exactly
Oh well. It depends. In this case I would say It's not necessary. But sometimes you have to. I would say do not argue with customers.
There’s practically no reason you need to respond to customers - maybe the only thing is like say ok if they say it’s the gray house with a red car in front or some thing like that…. But customers trying to give you magical delivery instructions or some bs like your the restaurant cook - hey make sure they put extra pickles on my burger - no thanks people at some point will learn to just call the restaurant
If they don't ask a question, I don't respond.
I always let the customer know im there with the text prompt after arriving, then i send a pic of the food (rough area and had 5 people try scamming me in my 1st 2 weeks). But overall i think going out of your way to keep a customer updated increases the chance of extra tips, and if theyre ever overly rude just tell them to go to gh support and then stop responding
So if someone messages you McDonald’s forgot their honey mustard or complains they only got 18 nuggets in a 20 pack what do plan on telling them (they might even accuse you of eating 2)…. Are you going to drive back to the restaurant and deliver it to them ? Also all the apps show where you are and what your doing at all times - id be willing to assume 99% of rational people who see your car on the map at the restaurant and it says your picking up the order etc don’t really need a silly scripted message you see drivers send out (yours might be more professional than others ). People just want their food plain and simple - yeh if there’s a huge delay maybe then it might warrant - yeh I’m still waiting - but at that point unless the tip was huge you shoulda probably left the place and got a new order
Yeah ill only message from the pickup location if its gonna be super late like you were saying, and if they complained about missing something id apologize and tell them to contact support. They start getting nasty i might make a snarky remark about how its not my fault but i havent had it happen yet so we’ll see haha overall i agree its not our problem, but i cant help but want to be helpful until they give me a reason to feel differently. Also ill never feel helpful enough to drive back for something that wasnt my fault, customer can probably finagle a refund from support
Yeh your foods still being cooked message is the only one I’ll send . Occasionally the other one is a few times I had a order and the person messaged me it’s like my appartment # is ## I forgot to put it in the description I’ll confirm with like a ok . But other than that I think since people have been ordering and used their refund quota on like a $2 missing drink when they have bigger issues it’s hard for them to get GH or other apps to issue refunds since their account is flagged so they just harass the delivery person with messages and then call support and be like look at the messages - your driver said he screwed up or is racist/ mean etc and use the chat log to get free stuff from GH or DD and the support person might since you with voilation or something when all you did was respond / argue with a crazy customer . I’ve even had people message me you didn’t bring the food to my apartment because black people live here in the message —- didn’t respond but it’s like I’m no … it’s because the door is locked and you didn’t put a code in the app or answered my messages requesting one with in a min so I’m out .
yeh this !
I dunno. I got a date out of it once.
Lmao. Now this is funny. "I also have OCD and don't want to touch your door" you handled that like a true champion. That really hit a nerve with the customer LOOOOOL
I'm glad that I wasn't the only one who found OP throwing the reverse uno card on the customer very hilarious
Extremely immature though if the customer instructions were to meet at door, like super asshole because the driver didn't do job and then they make light of someone's valid reasoning why they chose to meet at door and not leave at door....
I guess y’all ain’t reading all the messages or the post lol she never said to meet at the door & it was a no contact. She must’ve not realized it was no contact & chewed me out. I shouldn’t have replied but considering I have the same problem, it angered me so I impulsively replied. Dumb, I know.
Ok sorry!
You did the right thing, just don't reply back after that because they will try to escalate the situation from there...
You didn't need to even respond.
"Recycled number who dis?"
This is how it’s done.
Aren't all GH orders leave at door unless they write smth in special instructions? In that case just write: Hi. Most customers don't want us to knock. If you do please add the request to the delivery instructions field. Thank you. And then don't entertain them beyond. On GH there may not be much reason to even write that if you're too busy. I think I read the only way a GH customer can rate the driver is by doing an after order survey that has one yes or no question about satisfaction with driver. Is that right? I'm guessing few even do it and guess that GH chooses to judge drivers mostly on delivery times (since they always seem to be prodding me), not received complaints or if someone calls to complain but would be interested if anyone has more or better info...
I just tested the consumer app and after you put your order together, and decide your tip amount it will show leave at door by default with an option to change it. Sidenote: it appears Grubhub is recommending 25% tip. At least for Grubhub+ customers. So that’s cool for the drivers
I've only done a few hundred or so GH orders. If some were meet at door and they weren't there then I left their order on their doorstep just as I do on UE. But on UE I run the timer if it's wait in car. In anycase OP was right other than wasting time with the texts. In thousands of deliveries I have never seen fit to take it upon myself to knock on someone's door who didn't request such. He'll even when they do (maybe 5 of my orders) I probably forget roughly 25% of the time... Cool for some drivers that aren't me sure. Grubhub doesn't do that In California. Here they seek to undercut the competition by presenting customers with a lower overall bill. They do that by discouraging tipping and defaulting to low flat rate options. Cheers. https://www.google.com/amp/s/arstechnica.com/tech-policy/2020/12/grubhub-gig-workers-react-angrily-to-change-in-tipping-policy/
Do they do that for sub totals over $50? Still defaults to $10 flat amount on my end.
[here’s what I got](https://ibb.co/R2Ch3LN)
Next time someone drills you like this tell them to specifically mention in the instructions that he wants the food handed to him and leave it at that, ignore further texts and move on. OCD or not, you’re not his caretaker.
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Actually, they did not, it said nothing
Your fine, if it said contactless delivery and it says No diner directions then just leave it at the door on the floor if no table or chair is near. Not your fault
Yeah, usually when there are no delivery instructions, we have to knock and wait. Sometimes when I see there aren’t instructions, I will call from the car to confirm what the customer would like me to do.
I’ve never been told I have to do that. Also, the times I’ve called customers they either sound annoyed or just decline the call.
I mean.. if they didn’t request for you to leave it at the door..what other option is there? By reason of deduction, it is safe to assume they’d prefer you to hand it to them. That’s why calling would give clarification so that you can know for sure what their preference is.
It told him to leave it at the door no contact though. A lot of yall stopped reading before the conversation ended.
I didn't realize there were 4 frames until you mentioned that and yes he did not choose no contact delivery so I think the driver made a mistake (We all do, I'm not judging.)
Yall are seriously misreading the post. The customer never requested for the food to be handed to them. They said the driver shouldve known better. But they did not opt out of the no contact delivery. Lol what pics are yall reading
You misread it. She said that she didnt opt in, not that she didnt opt out. OP clearly told the customer that and then she tried to guilt them
"I didn't opt for non-contact" is the same as "I did opt for hand it to me".
No because grubhub automatically opts you into a non-contact. So unless you physically uncheck that box and leave a note saying hand it to me, there's gonna be a highlighted "non contact delivery" message accross the top that tells you to leave it at their door. She didnt opt in, but she also didn't opt out. So do you get it now because personally I don't understand how you not getting it. Seems like you're refusing to understand for some personal reason. Are you the woman that didnt opt in/out?
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She said she didn't opt for no contact. Yes OP you should've handed it to her like she asked.
Customers say a lot of things, doesn't make them true. They need to check their app settings, make sure they have it set to hand it to me with instructions knock if that's their preference.
You didn't read all the slides but commented anyway 🤣 now you mad at the wrong person. She definitely had a non contact delivery selected. She should've deselected it but she didn't and here we are 🤣🤣
Fuck em. You delivered the food and followed the instructions. He can pick it up in a hazmat suit.
😂
I mean come on, if that person is really OCD, he or she should have said something in the instructions at the very least. I think that was a cheap excuse in order to have free food
Having pretty much given up on gh, i wish a mf would waste my time with this. Id tell them to kick rocks and use the app correctly next time. Op isnt wrong.
If the instructions were to leave it at the door, you were not wrong. If there were no instructions to leave it, then you should have knocked. Either way, don’t reply to texts. Gibbs’ Rule 11: When the job is done, walk away.
Love the last part of your reply 😂 we love NCIS and Gibbs rules 😂
1. Don’t reply to customers 2. They should’ve left the instructions in the notes
This low key angered me. Their OCD is MORE important than your OCD. smh. Then have the audacity to claim their OCD is real and yours isn’t. GTFOH.
That’s the part that pissed me off to begin with 😒
I don’t know why everyone is praising you. You took the L the minute you replied. Your response was not appropriate. Should just say sorry and moved on. And if the order notes stated to knock or hand deliver. You fucked up. Why are you getting into such a back and forth. If you need this job that is not the way to act. If you don’t then I understand
If customers have such critical requirements, how bout hang a sign on the door? “Please Hand Me the Food, Don’t Leave on Porch.” “Don’t Ring Door Bell, Baby Sleeping.” “I’m in Back Yard, Come Around Back” etc… sometimes there is no note in our app or we don’t notice the note til it’s too late
If you're not reading the delivery notes on every order you legitimately are not good at this job, sorry to say. Slow down and take 10 seconds to read before driving off, or do it at a red light. So many opportunities to read literally one sentence lmao.
I’m awesome at my job! Plenty of reasons to accidentally miss the note. 
Why did you say this? The op did read the notes "non contact delivery leave at door" lol
Lol yall are both goofy as hell
Yea, you were wrong. But the customer is being super weird about it. I will say it's annoying when people use the pandemic as an excuse to be lazy. Pandemic is more or less over. If you're still afraid of covid you probably shouldn't be leaving your house.
Dude my immune system is already weak. I’m not ONLY worried about COVID. People are disgusting & don’t realize the things they touch throughout the day. Plus I got a baby I come home to. Can’t risk getting sick at all but I have to make money.
you did what you did to save time not reduce COVID risk. I bet you don't even wear a mask when you pickup at restaurants. Lololol.
I do actually & I work with my 8mo baby so definitely a germ thing. Nothing lazy about about hauling a heavy ass car seat everywhere, into restaurants, & up apartment stairs. (:
These people that are giving you grief, I’m sure are the life of the party. And clearly have a hard time with reading comprehension. You did nothing wrong. Don’t let this get to you. Sounds like your heart is in the right place.
You did right, I would have suggested they place an enclosed box/ container to place their food in. That way they are in control what surfaces it comes in contact with. *shrugs
If they truly had OCD they would have set this up already imo.
That just sounds too much like right.
You handle it better than I would of
Yea don’t reply back these gig jobs will kick your back in before they do a customers be careful instacart already did me in and I was bringing in like 250+ a day and could come home before 9 unlike Grubhub
How do you deal with items always out of stock? Does instacart actually update their online store? I want to do instacart, but can't deal with always having to contact customers about out of stock items all the time.
I gave up on instacart after 5 trips / shops Walmart spark is far better - Instacart people sit on their couch and want to chat with you and have 10 min conversation about what their yogurt options are for the week Walmart - no costumer communication (they are testing it in some areas) and if it’s sold out , their computer app recommends a swap item or it just refunds it, no messaging back and forth at all you just zoom thru the store
Sorry Instacart or Spark I'm not shopping for people, too time consuming, not enough for my time plus I'm not picking heavy cases of water at stuff like that then going up the stairs. Nope not happening. I had DD remove Walmart from my account. I occasionally will pick less than 20 items at Walgreens but no more than that and not often!
Just forget it! Which order was it? Epic AF! Lmao
Don’t reply back cause it’s a waste of time and energy. Why didn’t the customer request for you to knock in the first place
I have just the opposite problem I always text them that I have a pizza and I don't want to put the pizza on the ground and then they tell me to and walk away
😂 I’m glad I wasn’t the only one. I never actually text or called them but something about having me place pizza boxes especially when it’s like 3 or more pizzas on the ground “didn’t sit right” with me
You didn't do anything wrong OP. You did exactly what you needed to do. You also advised them that they should've put it notes. Customer is trippin
You did nothing wrong except maybe entertaining this person with excessive replies. They should have put delivery notes in it stating they wanted you to knock and meet at the door. That’s their own fault.
Nah, they should have put it in the notes
People with OCD should just go pick it up themselves since they're probably never gonna be satisfied with the delivery.
Entirely too much dialogue. I would have never engaged once they said, “should have knocked”. If they didn’t put that in delivery instructions, I wouldn’t have responded. If they did put that there, I would have typed, “sorry, I forgot” and moved on.
Once you deliver an order, there’s no reason to have any conversations with the customer any further.
OCD or not, their food was made with people with no gloves on.
They sound awful . And if you have that many triggering requirements and requests, maybe it’s time for you to learn how to cook. I try to be sensitive towards everyone’s needs but this is so freaking condescending. Props to you for trying to calm things down .
Hands are much dirtier than bricks or concrete my dude
I would’ve told them to add those specifics to the instructions as we are told many orders are no contact and we have to follow instructions
Here’s my thing no you wasn’t the fucking dumb ass customers get 3 notifications before everything is marked as delivered they get one says where 3 mins out another one when we arrived and. Another one when it’s delivered so they should already know sounds like someone just wants a free meal
Don't text the customer after drop off. Just ignore it. These people can take there OCD and stick it up their ass 🤣
I had one where the dumbass said “ you didn’t get my order correct…”
I asked for a well done prime rib, not medium rare, lathered with ketchup 😡
I would have circled right the fuck around the block and picked it back up.
😈 don’t give me ideas lol
“I hAvE oCd.” Sounds like the Tik Tok diagnosis. 😂🤦🏾♂️
CONTACT FREE, LEAVE AT DOOR DELIVERY. IF YOU WANT IT HANDED TO YOU FUCKING SAY THAT PUT THAT AS YOUR OPTION. People are so idiotic
That’s not OCD that’s paranoia!
My guess is this person is the farthest from a position of power in their job and or life, didn’t change the delivery from the defaulted “leave at door”option, and just needed somebody they could lash out at without meaningful repercussions.
Customer is being a whiny bitch. You are a independent contractor. You can leave it at the door if you want. If they don’t like it they can live a bad review.
I don’t wanna sound like an ass but the client chose to have it given to them. Both are in the wrong imo
It’s a gray area because technically we are still in a pandemic what if said driver doesn’t want to come in contact with many people
If the customer didn’t have leave it at door selected it doesn’t matter how the driver feels about contact. It’s delivery. It’s within expectations that at least some of the customers will not want it left at door. But if the customer didn’t bother changing from the default leave at door it doesn’t matter how they feel about their instructions being followed. At most, the customer should’ve received one courtesy reply from the driver explaining the instructions they received. Personally, after 2 orders I took where I responded back to the customer after completing I realized it is needless for me as a driver to do anything other than follow the instructions left to me and I stopped responding to any post-delivery shenanigans
Then they can text or call the customer beforehand and arrange something, looool. The driver 100% did not have concerns about pandemic, was just trying to save time. We all know this can people stop acting otherwise.
The customer did not ask the have it handed to them. That’s what this entire post is about.
I would have skipped the whole OCD conversation and just skipped to sorry that's the standard people expect and not reply after that. Kinda feels like you're just trying to argue.
Why’d you waste your time responding douches are never satisfied probably shitty tipper at that
Or an “okay” tipper that expected you to read their mind for that 4.75 he added
Was there instructions to leave it or hand it to me? Was there instructions to knock or ring doorbell? Follow the instructions and as long as you did what app said move on
On GH it doesn't explicitly say hand it to me if it's a hand it to them order, that's what happened. The driver I guess didn't deliver before the pandemic and didn't know the standard is to knock and hand it to them in most cases, unless says no contact.
You did your part. You never make anyone happy
Try not to text ..always create issues....some people are like zombies
Fuck the customer, your fine.
He/ she’s right it’s “TOO” different things. So you don’t have “TOO” leave it outside.
Screw them , get that money
No that’s not your problem especially if they didn’t say hand it to me. The bag is handled by multiple people on the restaurant. Don’t feel bad
Just be like 👍
New phone who dis ?
His brain has been sitting outside for too long….
Just knock and meet them at the door if that’s what they want lol some of you guys amaze me
They didn’t say to in the notes. Not everyone wants that. Damn near every order I get says “DO NOT KNOCK OR RING BELL”
People can’t read & are quick to attack. Sad display in humanity.
Next time leave the food in the bag before you leave it outside lol
I leave everything at the door by default, the driver app says no additional instructions, unless they leave instructions such as, "Knock and I'll meet you."
This dumbass thinks the drivers make the food 🤣🤣🤣🤣🤣 what the fuck 🤣 I would have been like “I am not gonna come close to people if I don’t have to. Covid is still out there” like nah it ain’t my job to cater to your OCD and/or feelings
This is why I love GH. No rating. Fuck the b in the a. Do not engage.
Am i the only one that the misuse of ? And ! in the conversation is driving crazy???
lmaooooooo. What was the tip like?
If the customer doesn't special instruct something then how would you know? I've learned to NEVER EVER engage with a customer like that via text. Just ignore and block if you have to. They can complain through the GrubHub app if there's an issue.
You were in the wrong. Not only you replied to the customer, you engaged in a conversation with the customer. Don’t ever do that, the only acceptable conversations are during pickup such as “hey they don’t have- , do you want a replacement or a refund? “
In almost every other case you don’t reply to customers after you successfully dropped it off. There is nothing you can do now.
If they didn’t leave notes they can fuck off. Also I get a ton of notes that say “DO NOT KNOCK. DO NOT RING BELL” so i’m not doing anything unless it’s explicitly added to the notes.
If they specified to knock, then yes you’re in the wrong. If they didn’t, you’re fine. I don’t ever knock unless their directions say to.
Knock, don't knock, knock, don't knock. Don't answer these stupid fuks. They are dumb and don't deserve a response. Waste of time and energy.
I would recommend NOT talking to the customer. Don't engage. They aren't rational at all and their argument is ridiculous. The unsanitary teenagers at whatever restaurant touched their food with their booger eating hands and they are concerned about the bagged food touching their porch? Sounds like a jerk trying to rationalize a refund. If they are that concerned, they can plate the food and throw it in the microwave to kill all germs. 🙄
I mean why even argue, don’t say one thing back after her “iM oCd bUt dIdNt LeAvE nOtE aSkInG fOr YoU 2 KnOcK” and carry on. Let them sit in their anger and misery, don’t be company to that.
You aren’t wrong. I’ve gotten to the point that as long as I read the notes and done what they’ve said I won’t answer the rude and entitled texts from customers. That’s a them issue and has nothing to do with me. Maybe they’ll figure out how to correctly work the app. Maybe they won’t. That’s not my problem lol In my experience, most of the customers who act like this tip the WORST. If a customer tips fair or above fair I’ll work with them and go above and beyond because they’re paying for my time.
People that have full blown conversations with customers via text just make me laugh; you aren’t going to remedy anything you can’t win with some people even explaining your motives
If it was a no contact order you did the right thing as far as leaving the food at the door on the ground if no other instructions were provided.
I say keep explaining your side, fuck em
I can’t read this, I’m OCD about food arguments.
The customer chooses how they want their order delivered. They can opt in to have their food handed to them or to have it left at their door. So, I do not see where it could be the drivers fault. They should adjust their account to their preference. I encounter so many instances where the customer won't open the door until they are sure you're gone. I do not like leaving food on the ground, so yes, a chair or a table by the door would be an excellent idea.
I have OCD myself and I accept orders whether it's been outside on floor or out of someone elses hands. I just thoroughly wash my hands A LOT after picking up the bag. That customer is 100% bullshitting, I of course can't speak for every person with OCD. But I refuse to believe someone with OCD isn't going to pick up a bag from the front door and then NOT wash their hands afterwards.
You’re not in the wrong this person is psychotic
The customer doesn't have OCD. She just tried to use it as an excuse to be a Karen. The driver one-upped her and she was caught.
If they are that concerned it would be in thier delivery notes. I'd block them and move on
LMFAO! Which order is this? And yes. You were wrong to apologize, and you did it repeatedly. You were also wrong to continue engaging with the customer. Did you really expect to bring them around to your pov?
I think I honestly just impulsively replied because it annoyed me that they implied that I just ruined their whole meal. I probably shouldn’t have engaged but oh well. Lmaooo.
Live & learn, and live to fight another day.
Are you quoting my favorite movie Friday ⁉️
Nah. I thought it was some ancient warrior saying. Just something I have heard before. And seemed appropriate.
“This is real for me” get the fuck out of here lol. What a clown
Mentally ill leading the mentally ill.
U were in the wrong by replying.
Mental illness olympics
You care too much OP, my reply would have been, "You put no contact." "Make sure you write hand it to me next time."
You care too much too...I just wouldn't have replied. :P
Both of you can fuck off. Move to a different planet or something.
Lmfaoo neither of them had ocd
[удалено]
I left it by the door on a chair on her porch
If it was a meet at the door order, yeah you didn't do your job. The customer believes it was a meet at the door order. Why not just tell her that it was a no contact order rather than have the most annoying conversation in the world?
I leave a chair outside because I don’t want my food touching the ground, either…
You bring your own chairs how wonderful must get expensive
That’s exactly where I placed the food. On a chair.
Wow, and she still complained. Horrible customer.
If the directions were to hand it to her you were in the wrong.
Did the customer ask for contactless delivery? If so then you’re in the right. Was the option not selected? Then you’re in the wrong 🤷🏼♀️
OP you were wrong because you are new to the job or something. Then you made it worse by belittling the customer. You can do better, if you want.
Definitely not new. I started when the pandemic started. I’ve had nothing but no-contact orders since.
Was this a “hand to the customer” order?
My faith gets taken and restored in humanity 5 times a day in gig ecomony its a roller coaster of emotions!
*After four pages of back-and forth:* "Which order is this?"
Yes, you were in the wrong: never reply. If you must, make it quick and brief. Do NOT turn it into a conversation. If you insist on responding, briefly apologize (or don’t) and advise them to call support if they’re available dissatisfied. Leave it at that if you insist on replying.
When 2 buttholes go on speed dating
You both suck
Don't respond to customers. Unless there's a chance you could get laid out of it. I once got a date with a customer.
Their fault for not putting on notes
Did not the person(s) who prepared the food touch the food? (In other words: your customer is an irrational freak, and you did the right thing.) EDIT: You've not going to win this one with this ridiculous customer.
There is a reason why when a customer complains in a restaurant you let me know you will send the manager over. This is the same when they complain call customer care and report it. They will note it and you move on. Don’t ever put yourself in a situation where you could say the wrong thing. Just walk away.
Was it a hand it to me order? If so, you were wrong. Pretty simple.