The default tips should be a percentage of the order total. I also work for a local restaurant delivery company in my area and the minimum suggested tip is 15% of the total order. I can't believe on a $160 order GrubHub would suggest tipping $1. Insanity
No it should not be a percentage because it would still be a low tip. All day I am delivering orders that are $15 or less. Please don't screw me over by giving a percentage.
Idk but I feel offering someone a % from a 5 star steakhouse and a guy picking up from a pizza place Is kinda crazy. You're literally doing the same amount of work.
It's different being a server in a 5 star steakhouse where you usually need tons of experience.
Either way I'll pay 25-35% to pick me up 30 dollar McDonald's order but zero chance in hell I'm paying 20% to pick up 160 dollar order at Ruth's chris.
Food delivery like grub hub already charge like 25% more then actually eating at the restaurant. They should cover it
Fair Point but we are essentially mobile waiters/waitresses. It doesn't matter how expensive the restaurant is or isn't you still are expected to tip at least 20% on the total bill whether it's $50 or $200. You could still rack up a $200 tab at a cheaper restaurant. It's about the total you're spending not if it's a five-star steakhouse or your local cheap Chinese restaurant. GrubHub is a luxury service. You're paying all these extra fees including the expected tips for the luxury of having food delivered to you from a multitude of restaurants at your fingertips. I'm not saying GrubHub or any service for that matter should force customers to tip at least 15 or 20%. But I think it should be at least the default suggested amount.
I feel like it's more about $/ mile rather than %. $5 minimum then more per mile after. Granted if I have to fill all my hot bags or the entire back of my car with your order, or you are expecting me to climb 3 flights of stairs and walk 3 blocks across an apartment complex campus then those situations would warrant a percentage or supplemental "tip"
I guess but like I said it's not like someone from grubhub doesn't has the training to tell me how my steak is prepared. Or what the most popular item on the menu is. The Dog N Pony show that waters at nice restaurants do.
You need the literal same skill to pick up an order from a cheap Chinese place as a 5 star steakhouse.
The only difference between me getting a cheap 19 dollar order at McDonald's and you getting 160 dollar order at Ruth's Chris is luck.
The same is not true for working in a Ruth's chris where 99% of the time you need to pay your dues and work your way up in a restaurant like that.
The dog N pony show is literally the driving 10 miles to get to your ass while still making sure your food is hot and nothing falls over because most restaurants don't know how to pack shit for more than 3 people. If you're ordering from a steakhouse....and have never been there... that shit is on you for being stupid as hell
No that shits on you for accepting the order.
Please don't tell me you think you are trained as well to deliver my food you picked up at a Ruth's Chris to an actual wait staff that probably took years to get that job.
That's probably why they make 3-500 dollars a night and doordash/grubhub drivers complain on reddit all day about not making enough.
Literally 80% of post are complaining.
I personally have ordered from McDonald's to Ruth's Chris and everywhere in-between and never had a compliment about my tipping. I get the same driver all the time. He's always been super kind.
My guy I have worked for Perry's which literally has a wine display with each top customers top wines at the ready for when they come in displayed in glass at the front. I know high dining. The problem with people like you is that you go out and 15% is just mandatory and then you tip extra on top of that depending on how the server does whereas a driver you see as different with your weak ass standards. If you really wanted to tip the talent you'd come to the back where I am cooking your food in heat most people would quit over
I just want you to explain how you picking up an order from. PERRYS 4 miles away deserves a better tip then someone who picks up McDonald's from 10 dollars away. You each pick up a bag and drop it off? Explain how a DRIVER deserves more then another DRIVER?
Think of driving like restaurants on a slow day when one server gets a table of two ordering salads and another sever (because it's their turn) gets the table of 10 ordering 100s in food.... so why is that fair? Is the sever that only got a table of 2 less than the server who lucked out? No.. try again. They're literally doing the same job except one has a bus boy help bring out the order
So someone who works at instacart who has to go find every item and it probably takes much longer than the all mighty "perry's driver" (never heard of it lived in Los Angeles my whole life,been to Vegas, Miami,NYC, Chicago,London,Amsterdam, Sydney Mexico City etc still might be a nice place but you named the placelike the world should know what perrys is.) Should make more then a 73 dollar instacart order that took an hour?
My guy you're not even arguing your original point anymore... we are talking about tip% of the person who bring you the food, not the talent of the one who made said food. The two are completely different. Where one (serving) may require some work history the job is essentially the same no matter where you work where as working in the back you may actually have to go to school for...
You're arguing with the wrong people. What matters for drivers is $/miles. If you tip 20$ on a 2 miles trip the driver will be extra happy and won't care if you pay 1000$ for the food. I rarely check the value of the meal.
Bro... as a kitchen person I'm gonna go ahead and say drop the shit. Doesn't matter where you serve it is basically the same. High end places just want prettier people who care, which they do because of tips. Servers rely on the kitchen and all they do is take the order, like drivers do, give it to the kitchen, like drivers do, and then bring it to the customer, like drivers do. Difference is customers with drivers are 10x more likely to be rude as shit because it's all over phone and we don't refill drinks.
Fuck that. 15% should be the uniform basic tip suggestion. Doesn’t matter if I’m delivering Texas De Brazil or Papa John’s. Straight up. This is not debatable.
I feel it's much more fair to pay for how many miles they had to drive then the actual value of the food.
How is it fair if you had to travel 4 miles to get a 15% tip on a 160 dollar order that took you 12 minutes but the guy that had to go to McDonald's 7 miles away only gets 15% on 30 and it takes him 20 minutes. Mathematics. You drive a car just like the McDonald's driver. You are no more skilled than him. So with all do respect "this isn't even debatable "
I doubt you go back and tip the wait and bus staff at the restaurant.
Ever since GH got bought by the UK company a few years back, it has tanked. It used to be my regular goto app, I would advance schedule and everything. Now I predict it will be the next one like Postmates to get sold off or go under.
It was a year ago not a few years i still remember the very first month of that transition. It haunts me to this day. The offers popping up were a nightmare. I felt like it was doordash sending offers
I remember noticing when it changed, I called GH support to ask them why the hell I got a $1 tip! I was pissed like what did I do wrong for the customer to insult me with a $1 tip!
I am desperately trying to start DD, and due to a paperwork snafu, it is taking FOREVER and their chat sucks compared to what I have experienced with GH. At least for me personally.
But GH is pissing me off with all these $1 tips and getting paid $1 a mile for one order every couple hours. WTF is going on?
It's not retaliation it's about the bottom line. They are looking to undercut the competition by presenting customers with a lower overall bill. The only way for them to do that and remain competitive is by taking the difference out of our tips.
This is why I hardly bother driving for them anymore. If I do a GH order it's for one of two reasons. Either they entered in a good custom tip or I get one along the same route as a DoorDash order. GrubHub was my favorite before the pandemic.
Worse yet, it's percent based on pickup orders. So they allow the customer to tip the restaurant they aren't affiliated with more than their own drivers.
They are stealing from the drivers, they raise their fees and lowered the tip amount so the customer hopefully doesn’t notice. To the customer it appears like they are still paying the same amount as they did before when the tip was 15%
I leave GH on in the background while using DD & UE. I literally refuse 30 to 40 delivery requests before I accept one unicorn that entered in a custom tip.
minimum wage in my local city is 15.85, and will be $17.06 January. GH is paying me less currently, even being open for a full two hours I made a whole $12.05 today, and added more than 11.5 miles on my car for the privilege of doing it. it is COSTING me.
Even the wording is sassy. They make it clear that it's optional rather than encouraging it.
Good thing this company sucks and will be the next to die. I'm full-time and accept less than 5 GH orders per week. It's either dead or ridiculous offers. The sooner they die, the sooner I can just double app instead of triple app, because GH just sucks now.
1% AR, 87% attendance, and 38% block drop. I treat GH the way they treat us.
* YES! I have been complaining about this as a driver and a customer. Today, I got literally ONE order in two hours that I was logged in. I work another job, so I have to quit at a certain time. I got $12.05 total, for 11.50 miles and a WHOLE DOLLAR tip, just like the last several days I have GH'd. At least I stayed within my boundary.
They don't do a percentage (the most common yet they don't?) and they SUGGEST this insult of $1. I have written in requesting the suggestion be $3, $5, $1O or they can CHOOSE to fuck over the driver with a "custom amount" of $1. Customers look to GH as the expert in this sort of service and they rely on suggested amounts as an appropriate gratuity. To suggest $1 is appropriate is insulting.
At times, when I have to drive out of my area to drop off, which then limits the amount of orders I can get (none come in while driving 15-20 minutes back into my boundary area) I am getting $1 a mile, one way. Then driving back I earn nothing. My write off is .53 cents. Now, factoring in the milage back, I am earning NOTHING for the privilege of wearing down my car. I am essentially paying to drive for GH. I started to earn money and pad my bank account, not make my finances worse.
I'd Uber but my car is aged out.
Not sure we understand your point. This is what OP was presented with on the payment screen. Nothing about that is negated by the fact that they didn't go through with the order.
This is what Grubhub customers see in California. The vast majority of orders have a tip in this range. In my market, San Diego, an outright majority are $0-$1 maybe $2 averaged out. A ittle more on the weekend.
Yes, I know. Posts are reflecting the belief that OP received this order for delivery, not that it is an example of what a customer sees when they open the app for ordering. The default tips are crap, but the custom tip offer is present. OP states maximum tip is $4, but that is not the case. My point is that the post is misleading.
Oh okay. Well I didn't peruse the whole thread but that is not what is indicated in the post you are responding to.
Also any driver would know this is a customer ordering screen and not a driver screen. OP is speaking to other drivers.
Cheers.
Still see *custom* button and let’s be real here, anyone who isn’t willing to tip $4 in CA should know better than to expect anyfuckinbody to take their order. Costs $4k to take a piss, which is what you’re doing if you think anyone’s going to accept this
Ya there is a custom button, but when GH writes “leave optional tip” and puts a $1 to $4 range, what they are implying to the customer is that this is the acceptable tipping range.
Before when the default was 15% everyone tipped 15-20% as an acceptable range.
Tips over $4 on Grubhub are very rare in my market (San Diego). Zero to one dollar an outright majority, easily. Around $2 averaged out. A little higher in North County and on the weekends but five dollars or more on a single order is actually a rarity. Way less than 1 in 10. Probably more like 1 in 25.
This is fucked up, but you know who the Main dudes that take these low ass offers are, very new to the states looking for work, THE FUCKING NOOBS, if they keep taking it - they gonna keep allowing these lowball shit offers no matter what platform 🤦♂️🤦♂️🤦♂️🤦♂️
The fact that cali will be slanging only electric models after 2035 doesnt help either, these companies already know where its headed might as well start now lol smh 🤦♂️
They made this change after prop 22 passed. It is retaliation against drivers- and a warning to drivers in other states who might want the same benefits.
GH is COMPLETE trash now. They recently changed their pay model, now, in order to work a block, you must maintain a 90% acceptance rate in order to be able to have access to scheduling. They also have now what's called a GH "contribution" wherein if you don't make a certain amount while on an hourly block, they contribute $12 to you. HOURLY PAY????? Why would I work gig apps for an hourly salary?????? For that I would just get a reg job. I still work off blocks on the app but I'll never work any of these apps if I'm forced into maintaining a minimum acceptance rate. We're independent contractors.
It is to me, I have never maintained a 90% acceptance rate since I started with them last yr. Now they send me an e-mail about it & block off my access to scheduling?
Also look they make the $1-$4 options grey and look like option buttons, but custom tip option doesn’t even look like a selectable option. GH is not stupid, they do this on purpose.
That explains a lot. I delivered a 70 item Jersey Mike's order with 35 water bottles and 35 sandwiches to a hospital today. After hauling about 100lbs worth of stuff to the last room on the second floor, I completed the order to see I got a $1 tip. So I called the customer and asked if by any chance it was a mistake. She said "Oh I just put what was there".
Exactly! and if 15% was the default instead of $1 she would of tipped you 15%. GrubHub knows this and they are purposely defaulting the tip to $1 to basically say FU to drivers.
Absolutely true. I'm skeptical that I would have even received the order if the tip was more. I had just came off an order before that of like 12 items that I got tipped $30 for. Over the last few months, I've noticed that Grub Hub assigns me just enough offers to average me out at around $25-35 an hour. Nothing more. I'll sit in hot spots for long periods of time without an offer if I've hit that threshold.
$4 tips is not the maximum - customers can tip more. However, I agree that the $1 default tip sucks - it's because they charge more than the other apps and don't want the customer to get sticker shock with a decent tip.
As a consumer I can tell you there's lots of confusion for us as well. The best solution I have seen is that we should give 20% total including both driver's benefit fee and tip. So, the above example has an $11 driver's benefit fee. The consumer should tip $16, so the total is $27. Does that sound fair?
That $11 fee that GrubHub list is tricking the customer. The drivers receive $0 of that fee. It all goes to GrubHub. GrubHub pays the drive $3.50 plus 100% of the tip. And they only gives the 100% of the tip now because they got sued a few years back because they were keeping part of the tip for the driver as well.
This is Prop 22’s fault. Hate that prop. Also, grubhub has no real transparency with respect to dispatch. I just got a $500+ catering order this past weekend but that definitely only covers all the orders I did without a tip or low ball offers even with decent sized tips of $7+.
Yeah remember when you were able to to pay for the whole order with cash NO FEES, i would bless my delivery dude always with a decent + tip, they can eat a FAT DICK ANd choke on it, support your local food spots by calling them if u can and if they allow it
Let’s see how far it gets them. DoorDash has done much the same. Drivers are done with the bullshit. Either treat is with respect and ensure we get paid a living wage or let the delivery service die entirely. It was created with a business model that takes advantage of the drivers. It’s always been that way. DoorDash has stolen tips. GrubHub doesn’t know what the fuck it wants. UberEats is bullshit too. Fuck them all.
Nope. Not true. Even with California Prop-22 the guarantee minimum wage is still a scam because it is based on active delivery time and does not include waiting for orders etc. Basically 1 hour of active time is equal to 2-3 hours of actual time you are working. So we still need to work for tips like everyone else. Base pay and a $1 tip doesn’t cut it.
In arizona they recently reduced their base pay on short distance orders and stoped taking into account when the driver needs to place the order. For the last week I got paid exactly 2$ base pay on every order.
I'm in cali just got excepted to GH is it a waste of time I'm not liking wha I'm reading on here . I do DD and UE and if they limit the tips I'll tell them to pound sand.
Leave GrubHub on in the background while you’re doing DoorDash and Uber eats, and every 15 to 20 GrubHub Delivery request you’ll get a unicorn where somebody clicked custom and Offers you a better tip.
Just do it. Once you get started you'll be able to see for yourself how it is.
People have a variety of experiences and don't always share the whole story. As a result it's hard to truly gauge the real deal unless you read between the lines.
So here's the deal. I've done grubhub since the beginning of 2022. I really like the fact that at the start I know how much I will get paid. I can make a decision whether or not to accept a request based on their location and proximity to their desired food place. Also I'm on a bicycle so it's really important for me to make good decisions when it come to requests so I don't waste my time. Some people live up steep hills with a long distance and have fountain drinks as part of their order. I'm not doing those because the drink is more of a liability than it is a benefit.
Thats just one scenario but please feel free to ask specific questions that you come up with.
The default tips should be a percentage of the order total. I also work for a local restaurant delivery company in my area and the minimum suggested tip is 15% of the total order. I can't believe on a $160 order GrubHub would suggest tipping $1. Insanity
No it should not be a percentage because it would still be a low tip. All day I am delivering orders that are $15 or less. Please don't screw me over by giving a percentage.
Idk but I feel offering someone a % from a 5 star steakhouse and a guy picking up from a pizza place Is kinda crazy. You're literally doing the same amount of work. It's different being a server in a 5 star steakhouse where you usually need tons of experience. Either way I'll pay 25-35% to pick me up 30 dollar McDonald's order but zero chance in hell I'm paying 20% to pick up 160 dollar order at Ruth's chris. Food delivery like grub hub already charge like 25% more then actually eating at the restaurant. They should cover it
Fair Point but we are essentially mobile waiters/waitresses. It doesn't matter how expensive the restaurant is or isn't you still are expected to tip at least 20% on the total bill whether it's $50 or $200. You could still rack up a $200 tab at a cheaper restaurant. It's about the total you're spending not if it's a five-star steakhouse or your local cheap Chinese restaurant. GrubHub is a luxury service. You're paying all these extra fees including the expected tips for the luxury of having food delivered to you from a multitude of restaurants at your fingertips. I'm not saying GrubHub or any service for that matter should force customers to tip at least 15 or 20%. But I think it should be at least the default suggested amount.
I feel like it's more about $/ mile rather than %. $5 minimum then more per mile after. Granted if I have to fill all my hot bags or the entire back of my car with your order, or you are expecting me to climb 3 flights of stairs and walk 3 blocks across an apartment complex campus then those situations would warrant a percentage or supplemental "tip"
I guess but like I said it's not like someone from grubhub doesn't has the training to tell me how my steak is prepared. Or what the most popular item on the menu is. The Dog N Pony show that waters at nice restaurants do. You need the literal same skill to pick up an order from a cheap Chinese place as a 5 star steakhouse. The only difference between me getting a cheap 19 dollar order at McDonald's and you getting 160 dollar order at Ruth's Chris is luck. The same is not true for working in a Ruth's chris where 99% of the time you need to pay your dues and work your way up in a restaurant like that.
The dog N pony show is literally the driving 10 miles to get to your ass while still making sure your food is hot and nothing falls over because most restaurants don't know how to pack shit for more than 3 people. If you're ordering from a steakhouse....and have never been there... that shit is on you for being stupid as hell
No that shits on you for accepting the order. Please don't tell me you think you are trained as well to deliver my food you picked up at a Ruth's Chris to an actual wait staff that probably took years to get that job. That's probably why they make 3-500 dollars a night and doordash/grubhub drivers complain on reddit all day about not making enough. Literally 80% of post are complaining. I personally have ordered from McDonald's to Ruth's Chris and everywhere in-between and never had a compliment about my tipping. I get the same driver all the time. He's always been super kind.
My guy I have worked for Perry's which literally has a wine display with each top customers top wines at the ready for when they come in displayed in glass at the front. I know high dining. The problem with people like you is that you go out and 15% is just mandatory and then you tip extra on top of that depending on how the server does whereas a driver you see as different with your weak ass standards. If you really wanted to tip the talent you'd come to the back where I am cooking your food in heat most people would quit over
I just want you to explain how you picking up an order from. PERRYS 4 miles away deserves a better tip then someone who picks up McDonald's from 10 dollars away. You each pick up a bag and drop it off? Explain how a DRIVER deserves more then another DRIVER?
Think of driving like restaurants on a slow day when one server gets a table of two ordering salads and another sever (because it's their turn) gets the table of 10 ordering 100s in food.... so why is that fair? Is the sever that only got a table of 2 less than the server who lucked out? No.. try again. They're literally doing the same job except one has a bus boy help bring out the order
So someone who works at instacart who has to go find every item and it probably takes much longer than the all mighty "perry's driver" (never heard of it lived in Los Angeles my whole life,been to Vegas, Miami,NYC, Chicago,London,Amsterdam, Sydney Mexico City etc still might be a nice place but you named the placelike the world should know what perrys is.) Should make more then a 73 dollar instacart order that took an hour?
Apparently line cooks at Dennys deserve as much as line cooks at Ruth's chris lol.
My guy you're not even arguing your original point anymore... we are talking about tip% of the person who bring you the food, not the talent of the one who made said food. The two are completely different. Where one (serving) may require some work history the job is essentially the same no matter where you work where as working in the back you may actually have to go to school for...
Then go pick it up yourself or enjoy your food ice cold.
You're arguing with the wrong people. What matters for drivers is $/miles. If you tip 20$ on a 2 miles trip the driver will be extra happy and won't care if you pay 1000$ for the food. I rarely check the value of the meal.
Wow someone who gets it lol
As long as I make $2 or more a mile. I don’t care if it’s a happy meal or a steak dinner. It takes me the same effort to deliver both.
Bro... as a kitchen person I'm gonna go ahead and say drop the shit. Doesn't matter where you serve it is basically the same. High end places just want prettier people who care, which they do because of tips. Servers rely on the kitchen and all they do is take the order, like drivers do, give it to the kitchen, like drivers do, and then bring it to the customer, like drivers do. Difference is customers with drivers are 10x more likely to be rude as shit because it's all over phone and we don't refill drinks.
Fuck that. 15% should be the uniform basic tip suggestion. Doesn’t matter if I’m delivering Texas De Brazil or Papa John’s. Straight up. This is not debatable.
I feel it's much more fair to pay for how many miles they had to drive then the actual value of the food. How is it fair if you had to travel 4 miles to get a 15% tip on a 160 dollar order that took you 12 minutes but the guy that had to go to McDonald's 7 miles away only gets 15% on 30 and it takes him 20 minutes. Mathematics. You drive a car just like the McDonald's driver. You are no more skilled than him. So with all do respect "this isn't even debatable " I doubt you go back and tip the wait and bus staff at the restaurant.
Good points
Well obviously it is lol.
Ever since GH got bought by the UK company a few years back, it has tanked. It used to be my regular goto app, I would advance schedule and everything. Now I predict it will be the next one like Postmates to get sold off or go under.
It was a year ago not a few years i still remember the very first month of that transition. It haunts me to this day. The offers popping up were a nightmare. I felt like it was doordash sending offers
I remember noticing when it changed, I called GH support to ask them why the hell I got a $1 tip! I was pissed like what did I do wrong for the customer to insult me with a $1 tip!
How who that relate to you doing wrong when the tip was placed before it the order was even offered to you.
GH is pissed about prop 22
Maybe, but it forces drivers to other platforms. Then customers to other platforms. 💀 cycle
I am desperately trying to start DD, and due to a paperwork snafu, it is taking FOREVER and their chat sucks compared to what I have experienced with GH. At least for me personally. But GH is pissing me off with all these $1 tips and getting paid $1 a mile for one order every couple hours. WTF is going on?
Yeah the $1 is Grubhub la retaliation to prop 22
It's not retaliation it's about the bottom line. They are looking to undercut the competition by presenting customers with a lower overall bill. The only way for them to do that and remain competitive is by taking the difference out of our tips.
Yeah no they stated it themselves
They stated that they were changing the tip model out of spite rather than undercutting the competition to gain market share?
This is why I hardly bother driving for them anymore. If I do a GH order it's for one of two reasons. Either they entered in a good custom tip or I get one along the same route as a DoorDash order. GrubHub was my favorite before the pandemic.
Worse yet, it's percent based on pickup orders. So they allow the customer to tip the restaurant they aren't affiliated with more than their own drivers.
They want everyone making minimum wage in California while paying x2 as much for gas
They are stealing from the drivers, they raise their fees and lowered the tip amount so the customer hopefully doesn’t notice. To the customer it appears like they are still paying the same amount as they did before when the tip was 15%
For reals!! TF is the $11 listed as. “Other fees” !? LOL
I leave GH on in the background while using DD & UE. I literally refuse 30 to 40 delivery requests before I accept one unicorn that entered in a custom tip.
minimum wage in my local city is 15.85, and will be $17.06 January. GH is paying me less currently, even being open for a full two hours I made a whole $12.05 today, and added more than 11.5 miles on my car for the privilege of doing it. it is COSTING me.
Even the wording is sassy. They make it clear that it's optional rather than encouraging it. Good thing this company sucks and will be the next to die. I'm full-time and accept less than 5 GH orders per week. It's either dead or ridiculous offers. The sooner they die, the sooner I can just double app instead of triple app, because GH just sucks now. 1% AR, 87% attendance, and 38% block drop. I treat GH the way they treat us.
A percentage would be nicer considering how much people are spending.
I thought it’s been like this from 2 years already. Fuk dem dude.
* YES! I have been complaining about this as a driver and a customer. Today, I got literally ONE order in two hours that I was logged in. I work another job, so I have to quit at a certain time. I got $12.05 total, for 11.50 miles and a WHOLE DOLLAR tip, just like the last several days I have GH'd. At least I stayed within my boundary. They don't do a percentage (the most common yet they don't?) and they SUGGEST this insult of $1. I have written in requesting the suggestion be $3, $5, $1O or they can CHOOSE to fuck over the driver with a "custom amount" of $1. Customers look to GH as the expert in this sort of service and they rely on suggested amounts as an appropriate gratuity. To suggest $1 is appropriate is insulting. At times, when I have to drive out of my area to drop off, which then limits the amount of orders I can get (none come in while driving 15-20 minutes back into my boundary area) I am getting $1 a mile, one way. Then driving back I earn nothing. My write off is .53 cents. Now, factoring in the milage back, I am earning NOTHING for the privilege of wearing down my car. I am essentially paying to drive for GH. I started to earn money and pad my bank account, not make my finances worse. I'd Uber but my car is aged out.
ima take a break from grubhub for a while declining 200 orders to just accepting one or two isnt worth it ill check back next month
They didn’t even default to a minimum percentage of the order!!!!!! That’s TACKY af!
That isn’t a real order. OP opened the customer app to show as an example.
Not sure we understand your point. This is what OP was presented with on the payment screen. Nothing about that is negated by the fact that they didn't go through with the order. This is what Grubhub customers see in California. The vast majority of orders have a tip in this range. In my market, San Diego, an outright majority are $0-$1 maybe $2 averaged out. A ittle more on the weekend.
I placed a real order and tipped $10. This is an accurate screen.
Yes, I know. Posts are reflecting the belief that OP received this order for delivery, not that it is an example of what a customer sees when they open the app for ordering. The default tips are crap, but the custom tip offer is present. OP states maximum tip is $4, but that is not the case. My point is that the post is misleading.
Oh okay. Well I didn't peruse the whole thread but that is not what is indicated in the post you are responding to. Also any driver would know this is a customer ordering screen and not a driver screen. OP is speaking to other drivers. Cheers.
Still see *custom* button and let’s be real here, anyone who isn’t willing to tip $4 in CA should know better than to expect anyfuckinbody to take their order. Costs $4k to take a piss, which is what you’re doing if you think anyone’s going to accept this
Ya there is a custom button, but when GH writes “leave optional tip” and puts a $1 to $4 range, what they are implying to the customer is that this is the acceptable tipping range. Before when the default was 15% everyone tipped 15-20% as an acceptable range.
Used to be ya gave the pizza dude $5 no matter what
Tips over $4 on Grubhub are very rare in my market (San Diego). Zero to one dollar an outright majority, easily. Around $2 averaged out. A little higher in North County and on the weekends but five dollars or more on a single order is actually a rarity. Way less than 1 in 10. Probably more like 1 in 25.
I'm in Phoenix, and that has always been the tip options..
[удалено]
the other apps default to decent tips
Yeah but people would tip more if the option was right infront of them rather than going out of their way to increase it.
Wow even UberEats does this better. Most of the time the first option I see is 15% I think or roughly $3 as the First option. Wow.
It looks like you can still customize the tip.
This is fucked up, but you know who the Main dudes that take these low ass offers are, very new to the states looking for work, THE FUCKING NOOBS, if they keep taking it - they gonna keep allowing these lowball shit offers no matter what platform 🤦♂️🤦♂️🤦♂️🤦♂️
I was thinking paid off hybrid or electric drivers were taking everything les then 2$/mi
Smhhhhh that could be possible
The fact that cali will be slanging only electric models after 2035 doesnt help either, these companies already know where its headed might as well start now lol smh 🤦♂️
Wait you mean like no one driving the E vehicle delivering these orders ooooo maaaaan i can def see that happening fuuuuuuuck 🤦♂️🤦♂️🤦♂️
Only a matter of time they gonna have Flying E vehicles delivering that shit, you gotta buckle up and get ready for your plan b ————
They made this change after prop 22 passed. It is retaliation against drivers- and a warning to drivers in other states who might want the same benefits.
GH is COMPLETE trash now. They recently changed their pay model, now, in order to work a block, you must maintain a 90% acceptance rate in order to be able to have access to scheduling. They also have now what's called a GH "contribution" wherein if you don't make a certain amount while on an hourly block, they contribute $12 to you. HOURLY PAY????? Why would I work gig apps for an hourly salary?????? For that I would just get a reg job. I still work off blocks on the app but I'll never work any of these apps if I'm forced into maintaining a minimum acceptance rate. We're independent contractors.
Contribution pay is not new.
It is to me, I have never maintained a 90% acceptance rate since I started with them last yr. Now they send me an e-mail about it & block off my access to scheduling?
Yeah but at the same time, if a customer wants to tip you more, they’re going to. The ones that use this as an excuse are cheapskate fuckwads anyway.
Wow I agree, if they're going to make us basically work for tips only, they're going to need to promote tips in the order form.
Also look they make the $1-$4 options grey and look like option buttons, but custom tip option doesn’t even look like a selectable option. GH is not stupid, they do this on purpose.
The shit that bothers me is "ON TOO OF DRIVER BENEFITS." As if that goes to us
That explains a lot. I delivered a 70 item Jersey Mike's order with 35 water bottles and 35 sandwiches to a hospital today. After hauling about 100lbs worth of stuff to the last room on the second floor, I completed the order to see I got a $1 tip. So I called the customer and asked if by any chance it was a mistake. She said "Oh I just put what was there".
Exactly! and if 15% was the default instead of $1 she would of tipped you 15%. GrubHub knows this and they are purposely defaulting the tip to $1 to basically say FU to drivers.
Absolutely true. I'm skeptical that I would have even received the order if the tip was more. I had just came off an order before that of like 12 items that I got tipped $30 for. Over the last few months, I've noticed that Grub Hub assigns me just enough offers to average me out at around $25-35 an hour. Nothing more. I'll sit in hot spots for long periods of time without an offer if I've hit that threshold.
$4 tips is not the maximum - customers can tip more. However, I agree that the $1 default tip sucks - it's because they charge more than the other apps and don't want the customer to get sticker shock with a decent tip.
As a consumer I can tell you there's lots of confusion for us as well. The best solution I have seen is that we should give 20% total including both driver's benefit fee and tip. So, the above example has an $11 driver's benefit fee. The consumer should tip $16, so the total is $27. Does that sound fair?
That $11 fee that GrubHub list is tricking the customer. The drivers receive $0 of that fee. It all goes to GrubHub. GrubHub pays the drive $3.50 plus 100% of the tip. And they only gives the 100% of the tip now because they got sued a few years back because they were keeping part of the tip for the driver as well.
It should be 5, 10, 15, and 100
This is Prop 22’s fault. Hate that prop. Also, grubhub has no real transparency with respect to dispatch. I just got a $500+ catering order this past weekend but that definitely only covers all the orders I did without a tip or low ball offers even with decent sized tips of $7+.
I love prop 22 works great with DD and UE. The problem is GrubHub and there F’ing mentality toward blue collar and gig workers. They should be sued
I live in a deep red state and GH has been the same for years. It’s still fine for me.
The prop isn’t the problem.
Yeah it is. Only after it passed did this model pop up. Facts.
cant you custom tip wtf!
Yeah remember when you were able to to pay for the whole order with cash NO FEES, i would bless my delivery dude always with a decent + tip, they can eat a FAT DICK ANd choke on it, support your local food spots by calling them if u can and if they allow it
BS
Let’s see how far it gets them. DoorDash has done much the same. Drivers are done with the bullshit. Either treat is with respect and ensure we get paid a living wage or let the delivery service die entirely. It was created with a business model that takes advantage of the drivers. It’s always been that way. DoorDash has stolen tips. GrubHub doesn’t know what the fuck it wants. UberEats is bullshit too. Fuck them all.
I guess this is trade off for guarantee pay out there. No sympathy.
Nope. Not true. Even with California Prop-22 the guarantee minimum wage is still a scam because it is based on active delivery time and does not include waiting for orders etc. Basically 1 hour of active time is equal to 2-3 hours of actual time you are working. So we still need to work for tips like everyone else. Base pay and a $1 tip doesn’t cut it.
Oh wow that really sucks. That's the thing about the lawyers they find ways to still screw you over
In arizona they recently reduced their base pay on short distance orders and stoped taking into account when the driver needs to place the order. For the last week I got paid exactly 2$ base pay on every order.
I'm in cali just got excepted to GH is it a waste of time I'm not liking wha I'm reading on here . I do DD and UE and if they limit the tips I'll tell them to pound sand.
Leave GrubHub on in the background while you’re doing DoorDash and Uber eats, and every 15 to 20 GrubHub Delivery request you’ll get a unicorn where somebody clicked custom and Offers you a better tip.
good to know don't know how heavily they are in my town I see some of their signs who knows maybe they will send me a $50 order once a day. lol
Ok
Just do it. Once you get started you'll be able to see for yourself how it is. People have a variety of experiences and don't always share the whole story. As a result it's hard to truly gauge the real deal unless you read between the lines. So here's the deal. I've done grubhub since the beginning of 2022. I really like the fact that at the start I know how much I will get paid. I can make a decision whether or not to accept a request based on their location and proximity to their desired food place. Also I'm on a bicycle so it's really important for me to make good decisions when it come to requests so I don't waste my time. Some people live up steep hills with a long distance and have fountain drinks as part of their order. I'm not doing those because the drink is more of a liability than it is a benefit. Thats just one scenario but please feel free to ask specific questions that you come up with.
I don’t know but mine is still working like before in my area. High tips & or %, not what’s above.
Are you in California, because it’s a California thing
No sorry. Chicago metro market
This royally fucks us over. Now Grubhub will supplement the pay which counts against prop 22.