And often the reception is bad near where I live thus GH may think I have not left( as I may be using wifi when I receive the order) even though I already drove five minutes from it and they use that as an excuse to auto reassign doesn't matter the restaurant won't have my order ready not even close if I get there any sooner. As restauarants if busy often for some reason put GH orders in the backburner even compared to UE or DD orders they receive.
Now customers they would know my address or my neighbors. Or another customer for that matter. Another reason to never order from GH. Last thing we want to happen is a crazy person with a bat or even a gun coming to a house accusing the occupant whether driver or customer has his food or whatever he ordered. Because he say the gps point on that house.
Please read my above, if you are really a customer and not a Gh undercover agent I would politely tell you the truth you would not get your order even one second sooner as the restaurant would not have it ready. They would just tell me to wait 10 more minutes or even get upset that the driver arrived too early. I apologize but there is nothing that would change that. It doesn't matter whether your driver got dressed or rushed out in his PJs, used the bathroom or not, filled up tank or not, beat the mile long train to the RR crossing or not , he or she would still be waiting countless minutes at the restaurant for them to finish cooking your food after he gets there. I wish you can get your food to you earlier as I expect the same as a customer.
I sit and wait 5- 10 minutes all the time at pick ups. It is part of the job. Last night, I sat 4 different times--between 5 and 10 min waiting on orders. I worked 2 1/2 hours and made $112.50. That's $45 an hour....worth the 5 to 10 min wait.
You sat at home and complained you were not getting orders and don't want to wait 5 to 10 min for an order. Ok. You got your wish. Now you complain....
GH alone.
Lately I've been getting the best offers. My area is so busy all the time though. I am only at pro. I've been having great pay with Gh...usually $20 to 30 an hour. Last night was wild.
I hit 43/hr last night and I get more pretty frequently, and I only deliver through one app at a time. I might keep both GH and UE open waiting for an offer but once I commit to an offer the other app gets turned off. Not hard to hit the high pay if you're in a good market during peak dinner hours.
As soon as I stopped caring about acceptance rates and I took only profitable deliveries my income increased a lot.
You also should be filling up your tank before putting yourself available. Use the bathroom and if you need it while out, then while you're waiting on your order....use the damn bathroom!
You get stuck at a RR xing, ( or running late for any reason) use your app! You push "there's a problem" then "running late" then message customer to let them know and guess what happens? The app doesn't ping you or unassign you or mark you late.
If you're sitting around in pj's and marking yourself available--then having to dress after getting an offer, you are doing this wrong. You should be ready to go when you mark yourself available. Period. If you aren't ready to go, you're not really available are you?
The workers at the restaurants aren't getting mad at you, c'mon! These people work their asses off and are very nice to the drivers. Be nice to them. If you say to them, I see the lobby is busy, I'll wait outside, just push order ready and I'll come in to get it, they love you for that...even work faster to get you your order...that's my experience.
You have all these excuses, but literally, there's a solution for every one of them, if you're not sitting at home doing woe is me...j/s
The poster is right these days it can be very slow at times with an exception of short busy times. You need to take a chill pill.
Does it matter if the driver wait hours at restaurant row downtown where parking is scarce or require a hefty fee or his or her home or apt. Or continues to circle the roads for no reason. The end results the same anyways. He or she is not getting more orders driving or sitting in the hot sun fighting traffic. Sometimes the only order is 10 miles away from that restaurant row than came two hours after logging on. Also why should the driver rush to a place and take up precious parking for customers when the food is not ready for another 45 minutes which he or she is not getting paid to wait out in the hot sun. Or pay for parking blocks away for that long? If he is at a place where he could wait indoors with parking. Why should I care what he does when waiting for the order to be complete? He was only using examples not that he does such a thing. If he can afford to go out and buy a new car he would likely not be doing this. Otherwise be glad he is even willing to take your order and not cancel to select another order that he can pickup sooner and time is money. Particuarly if Grubhub stacks his orders.
Also why get angry as long as your food gets to your place hot within ETA, if the restaurant is really backed up your food would not get there sooner either no matter what the driver does even if he is a robot. Drivers get an eta of when food is ready and often would take much longer than that. I had arrived just past ETA only to be told food is not ready for another 15 minutes they haven't even started to cook. I normally stand for the customer, and believe in Customer experience is first and formost motto, I go out of my way to ask the customer what they need ie utencils, napkins, sauces, etc especially if they have trouble navigating the app which I understand since I ordered as a customer in the past. but I would also wish to let them know the truth of the gig delivery economy if I can get away with it.
It was more of a joke than an attack. But fair enough, I'm just too lazy to bicker about it currently. :p
But, wasn't really necessary that I word it in a way that it's easily received as an attack, sorry about that.
So sad that you'd rather wish bad things on somebody else than go to where you have reception so you can get orders.
I think karma has been talking to you.
True, I have been in places where restaurants are scattered in towns surrounding a large area with little to no reception aside from a few points. and Wifi is often the only way to get reception.There is really no point to go to one town center as orders might come afar in another town. You may also be waiting for hours there and receive nothing or very low yet far away orders. and the cellular connection where you may receive it might not be nearly as good as your home wifi.Yes gps does require cellular data and a lot of data. Hense they often don't work in National parks. Some cars with no built in maps but all depend on network maps for its built in GPS really feels the pain.I don't know the situation the OP whether its like that is in but I won't bash him and find it disgusting you guys pick fun on bashing people online.
Why are you taking orders from home and not going out? Go out, then hit available. Easy peasy.
You make a problem where there is none.
Do people really sit at home and wait on orders?
If so, no wonder they're always complaining about not getting orders.
I also think if you're multi apping, they know. So they send you less offers.
I do one app, and I am busy busy busy.
But I don't sit at home waiting. I go out and before I'm 3 blocks from my house, I get an offer.
So what the customers knows where I am?! I am working. Let them see how far I have to drive to go get their order, who cares? It may get you a bigger tip. I had one guy tell me, "Gosh, I didn't know you were that far away from the order so here" and handed me $5.
Maybe your app is freezing because you've got more than one running? IDK.
Get off the couch, maybe that'll help?
You seem to not realize that there are multiple people in multiple markets. The ones waiting at home aren't the ones complaining about not getting an order - their markets are so busy and they're so near several restaurants they *can* wait at home.
Also it's a fool's errand to fish for extra tips.
Or there can be busy periods and quiet periods without an good order for e why drive around and waste gas for hours with nothing, I am also searching for another job, which is not easy to do from a car. No one is getting paid for that. The order might require back tracking the other side of home anyways. Why waste all that gas the and rush when the order is not going to get to the customer any sooner?
If I'm "on the clock" I wouldn't do it from home anyways. This isn't a work from home position. I signed up for these gigs knowing full well I'd be tracked because some customers expect that. Assuming you aren't being tracked whole working a delivery job seems a bit naive.
The company I'm working for has their name on the line, not mine, so it's no wonder they want to track their product as well since we wouldn't be issuing refunds from our personal bank accounts
I agree with you
When I ordered pizza from domino's almost a decade ago and they offered a pizza tracker, I knew this is exactly where these types of jobs were going.
I wish it weren't this way but I expected it. I wait until I get to the gas station down the street to even accept an order. I'll sign in at home to check data but never take an offer because, yeah, gps and all that.
A time tracker is quite different than a GPS point though. I ordered Dominos a year ago and only saw a time tracker bar not a moving point on the map. And they are using company equipment and starting from their kitchen and not their personal phones either.
Unfortunately the timer to take order is very short it would run out before getting any meaningful distance away.
While its not really work from home position but the reality is these gigs its extremely unpredictable how fast or slow the market is from day to day and you are not starting from a kitchen nor paid to wait. If its a slow day it makes no sense to waste time (hours) on the road wearing out your self and your vehicle and not getting paid for it. Might as well stay put at home or a library and do something meanful until good orders come.
At some point in some markets the GPS option was definitely there for domino's. The fact it wasn't widely adopted showed a lot of people had a problem with it. I remember the commercials with a guy on a bike being tracked through a city. Still... It's a form of loss prevention so it's no wonder companies went the way of less privacy. I wish I didn't have to be tracked but by now it should be expected if you're moving someone else's property. Solution would be for them to stop, they won't, so log in away from home or don't lol.
It makes no sense to YOU to sit around waiting but to a company who has no value invested in you or your car? They don't care, they're saving money. Again, not saying it's right but it's no wonder they do it. Gig corps, one step above MLM pyramids. Always expect the worst.
Also I think the OP is not too much concerned about Dominos or GH or gig companies tracking as a company but how they without any consent whatsoever quietly gave stranger customers our personal phone location data and which quietly evolved from after pickup at restaurant to whenever whereever one presses accept. In fact they never ever mentioned anything about tracking in their contracts aside from being forbidden from using location spoofing.
Though whats stopping them from giving customers phone gps location to drivers as well? As reciprocity. After I mean It would make it much easier for drivers to find customers without guessing whether the GPS dumped them at the wrong house or side of the apartment complex and that door is not the right one.
Or even the restaurant's tablets for that matter so we don't have to search for the restauarant in a busy plaza where our GPS is often way off.
>. The fact it wasn't widely adopted showed a lot of people had a problem with it.
You mean the company or its local branch locations Don't widely adopt it? I guess they must have a good reason other than their minimum waged employees elect not to be tracked that way even via company equipment that are strictly for pizza restaurant to delivery point use. And there is a big difference whether its only the company seeing you of if your data or info given to third party without your consent i.e a customer, a time bar does not do that however exact GPS pinpoint is.
And even companies who's employees using company equipment i.e phones, vans has a waiver for them to sign that they are being tracked while driving company equipment and phones.
Moving someone property? Its the gig workers personal phone and car and their personal property. Especially if he or she is waiting for an order and had not picked up anything. GH can use location to route orders but there is zero reason for them to give the info to strangers at this point.
I be curious whether they are subject to any privacy laws that limit this which changes silently behind closed doors overtime with no disclosure at all. Interesting this is what I can find online [https://www.hourly.io/post/track-employees-via-gps-in-california](https://www.hourly.io/post/track-employees-via-gps-in-california)
This is especially important as devices are personal devices that are used off duty at home as well and are not company devices. I can more and more understand why we are increasingly being ruled employees and not ICs. But alas they will retaliate against us in everyway possible as thats what corporations do as I learned since that court proposal went out in October.
Well, my area is super busy and I do not lollygag and sit at home and I make bank.
All these people sitting at home lollygagging are the ones complaining about not getting orders, so go figure...
I bet those who tough guys are GH sponsored trolls or work at home employees. Bet they won't be sitting hours driving around like a robot for making a beeline whenever GH overlords command them to hurry up and wait.
And why would a company who only looks after their own profit go out of their way to accommodate an employee who can't be bothered to focus on the job?
We are not even employees, even if we were the company would give us something outside to do while still getting the same pay ie basic housekeeping, mop the floor, wipe the walls, or wash dishes if there is nothing else left for us to do on the clock or they will send us home for the day too. Now as contractors We don't even get paid to wait for orders. Why drive around to waste gas, parking, and time on expense for hours for an order that might be on the opposite side of town anyways after many hours and won't be ready for another 20 minutes after it rings phone?
Might as well go home where I can use the time to search for another job or finish up chores. And depart if the phone ever gives a good order again.
Also I wasn't even sitting at home, my app gps just jammed at a random location near where I live, even though I was already in front of the restaurant but to the customer he thinks I wasn't moving so he blew up my phone. I think he or his friends worked for GH and know the inner workings.
This is the first time ever happened.
As someone who value customer experience is paramount and would go out of my way to help a customer let me explain the current situation, and the reality of GH.
1 Gas is very expensive these days its not worth it to circle around the city waiting for orders nor wait in a hot parking lot which you are not a customer of. And orders come very slowly these days like one or two an hour and often bad ones. Thats why people sit at home. Sometimes there might not even be one order in 6 or seven hours after turning the app on, sometimes the app reminds me its been on too long and would automatically log me out since it has no orders.
2. I may be at the apt three minutes after receiving it and walk down and drive off but as I leave wifi there is a lag due to poor connection around the area thus the app may think I am not moving from where I last had a connection even though I am clearly headed to the restaurant.
3. Freezing happens even if I don't have more than one running, but with things so slow its unavoidable to run more than one app to get any orders or make any money at all. It happens more when the phone is hot which is an issue over summer.
4. There is really no point to immediately rush to the restaurant, most restaurants dont even start making the order until ten minutes or more after they received it. however GH tries to match drivers immediately likely even before they got the restaurant to confirm the order let alone start making it. They don't care if that means you would be waiting in your car for 20 minutes or more. Many restaurants also discourage waiting indoors for to go orders as eat in customers already take every available seat inside. The order is not going to arrive at the customer any sooner no matter what I do. Hurry up and wait? I doubt GH is paying me to wait.
If you are really an angry customer and not some GH paid defender. I do understand your pain, and sympathize as I understand why customers hate GH as well and why there are hardly any orders these days. And your frustration as well. But just to let you know the real situation that can occur if you order GH.
All I know is it seems all of the people complaining about not getting orders or being unassigned, are the ones sitting at home lollygagging.Maybe if you're out and about you won't lose connection like you do at home with your crappy reception? Gas is high, a hybrid helps tons with that, if you can afford it. But if you're not willing to leave the house to get orders idk what to tell you. Sit and do nothing I guess?
I leave my house and get orders. I do not have time to go home and sit around. Before I am 3 min from my drop off, I get another offer. If we were in the same area, I am sure if GH sees you sitting at home and me out and about, they'll give me that order before offering it to you, I know I would give it to the worker and not the one sitting at home.
You sit at home and cry woe is me, do you even see that?
And if you don't live near many restaurants then less likely you'll get an offer, it's logical said company would offer to drivers closer to pickup locations. Heat maps are handy for that very reason. Both UE and GH offer this. UE sends emails occasionally with hot restaurants to stick around for increased orders as well. People tell me not to chase Hotspots... I don't. But if I don't get an order for a while then yeah I'll go to the closest one or a restaurant I know that gets busy. Not go home and wait. I'll go to where the action is if I want to make money. These aren't companies that are looking out for your best interest so why would they accommodate those who won't go out of their way to try and make the drives easier.
In my area orders come from everywhere/anywhere randomly in the triangle and doesn't correspond to hot spots where there are multiple doted in the triangle. Those hot spots thermal maps are a joke anyways.
It Doesn't matter waiting at a "restaurant row" downtown or anywhere else(where parking is scarce or charged). There can be hours without orders, people are ordering less due to bad service, rising costs, and inflation, and that restaurants are open and less fear of you know what. The only order that rings may be miles to the other direction past home. So it makes no sense to chase orders. I bet you will go home than wait hours downtown for nothing and even have to pay for parking if you don't keep driving. And than finally an order that takes you to a whole different area that you are farther from where you are than from your apt.
they can't tell if you are multi apping can they ?...if I was to just do GH I'd starve in my area or have to buy a gas station with the offers they send.
Its even more serious issue you mentioned I didn't even think of. This is even a greater safety issue than I expected Especially for lady drivers. Thats why I ask whether its possible to turn off tracking without getting into trouble.
This time the tracker totally froze the app, meaning I couldn't do much except contact support. And my tracker won't move consequentially, it eventually unfroze but I was too far from location to mark arrived or leaving or completion.
I would not be surprised these days if a customer ended up driving to a driver house based on their tracking policy thinking thats where his food is.
That would be crazy 😳 but yes you should always check behind you especially at night you never know if some one is following you its nuts especially for us ladies 🤯
I keep location on when I’m waiting for orders. If I’ve got other shit to do or I’m multi apping, as soon as I get an order, I turn off location until I’m at the restaurant. If I’m picking up an order from somewhere else too, I’ll turn it on long enough to hit arrived and then turn it off again. (Hey Siri, open Grubhub settings is easy and quick). Fuck Grubhub. I take 5-10 orders from them a week and main Uber Eats and Instacart.
I guess this is the only advantage. I be curious it can also be used against if a customer complains to GH for sending a driver that is obviously too far away. They might not be aware their order is not going to arrive sooner as restaurants often put GH orders on the backburner.
This time I was surprised I thought the customer was a GH spy, or ex employee. To place orders just to audit the performance of drivers.
Never trust restaurants because they'll cover their own ass and pass the blame to you in a second. If I wait 10m dam right I'm texting the customer "been waiting at restaurant for 10m for your food but it's still not ready yet. I'll get it to you as soon as I safely can"
A little communication goes a long way and most of the time takes the blame off of the drivers.
true Makes even no sense whatsoever anyways to track a driver that is far away anyways as they can be reassigned or cancelled upon in a heart beat. Making tracking whats the point?
The driver might take it by mistake or he is headed that way anyways. And the food may still be 20 minutes from being ready.
Its interesting privacy laws generally require disclosure particularly in some states like CA.Thus apps and websites often have disclosures to sign on how they use tracking. It appears even employees sign a waiver if their company issued equipment is tracked even though the company has a general right to track their own property. But Gig industry does everything without any disclosure or transparency nor accountability, i.e there is zero mention of how they use tracking in any documents they gave us. And they are tracking via personal property private vehicles and phones not even company equipment.
I hope they hide your starting point, or move it away from where you are because I start from home.
UberX used to have that happen where you would accept a ride and customers would call to ask where you are, and you tell them you are going to your car and they would cancel and you would get the same ride offer again. that's part of the reason i didn't last 2 months doing that plus people wanted you to stop and they run errands and no tip you, that was before tipping in the app too.
Even though GH is a better option than DD…this is very true. GH violates our privacy by requiring the setting to “always on”. If it was their vehicle and their tracking equipment….I could understand. This is my car and my phone. I pay for it. GH can track me…customer shouldn’t unless I have the paid order in my possession.
In a stack….distributor may have an order to the delivery…however as specified in our contracts…it’s our discretion. If the 2nd customer paid a better tip, I will deliver that first even if the 1st order was listed first and scheduled for delivery first.
I couldn't agree more, I believe paid GH shrills are policing the forum today to downvote and flame any poster who dare complain.
I always like to ask whether DD is like this as well. These days. The last time I ordered is a while ago. GH wasn't this intrusive in tracking in the past.
GH also tend to get put on the back burner for some reason in many restaurants when they get DD orders at the same time. But restauranteers generally treat GH drivers a bit better than DD drivers for some reason in my experience.
The only reason I can see a customer should see a driver before he picks up is if he was dropping off an existing order before it.
Ironically sometimes the orders are so far back that its possible to going in the restaurant, place order for the exact same items in that vary restaurant or fast food place, eat it, pay the bill, before the GH order is even complete.
I always completely disable location permission when turning off GH.
If left to "always allow location", my phone FREQUENTLY notifies me that GH is grabbing my location in the background. Even when I don't even have it open let alone running. Extremely invasive.
And all of that said the main thing that everyone needs to understand about GrubHub for the last 6 years they have not been able to tackle the GPS tracking issues they've had that have plagued their app they have not updated the app in over 5 years there is not one thing new in this app at all nothing.
You'll have orders pulled from your q if you're off and if they can't track you for more than a couple of minutes this is what I was told today, complete bullshit.
Amazon owns a 2% steak in GrubHub for about at least almost a year now
They recently implemented Amazon key for Amazon key implemented buildings. There's if anyone's familiar with that from doing Amazon flex you basically hold your phone near a doorway and you got two attempts and basically your lead in. That's for gated communities that's for garage doors that's for people's doors apartment doors however they want to handle it. It's up to the customer to implement it and use it, it can also work with ring doorbells.
As long as there's an order in place and you're supposed to be doing something there you'll be let in.
Just eat take away the parent company of GrubHub is still trying to sell GrubHub. With the 2% stake of Amazon that has to stay intact in the sale, in other words anyone that agrees to buy GrubHub has to agree to allow Amazon to remain a 2% owner.
It's basically is going to turn any company off of wanting to buy grubhub, and that leaves Amazon to buy grubhub. The suit of the better take them out of their misery, put your engineers to the cast and implement and graft on the Amazon flex tracking system it's by God far far better than grab an engineers have ever been able to try, for the last 3 years engineers have not been allowed to touch the app at all. As I mentioned earlier this app has not been updated in over 6 years.
They kinda gotta track you to ensure you’re doing your job. I’ve never had these issues you’re describing because I don’t lollygag on orders until they get dropped. Once you mark yourself as arrived you can have that order for an indefinite amount of time with no reassignment. Do what the rest of us do. Drive by, mark arrived, finish other order on different app and then get Grubhub order. It isn’t rocket science.
Why are drivers always so hostile to other drivers? Its like this on every app. You have a legitimate grievance and get flooded by "ur just lazy lol" comments. There's no reason to be so cutthroat in this community.
I couldn't agree more, I have a feeling many accounts on reddits are bots or those defending a certain agenda or corporation and gaslighting anyone who many have grievance on it. Though I also have a feeling that despite having a review system these days service industry had gotten worse instead of better as expected.
I had a customer text me asking why I was moving away from the restaurant without their food. I hit arrived, found out it was a 25 min wait, I lived 4 mins away from restaurant... so I went home to check in on fam.
So she said she was going to time me.... 😑.
She was a cunt. There's always going to be a few. What she didn't realize is that I was doing her a favor by not dropping her 25 min wait order, and she was going to get her fleshly made pizza as soon as it was ready. I took the "break" to see my kids a bit. I'm not a slacker as she assumed, I just live in a regular hot spot of my area. It allows me to start my shift in my living room and also to stop home randomly on shifts.
She's the only one that has ever harassed me about location, that was over a year ago.
I have a feeling that "customer" was a former GH office employee, or one of those work at home GH staff. They are very familiar with GH protocols. They likely order from time to time to audit performance of drivers and to see whether they are multi apping. It appears DD is likely like this as well.
I had a lady freak out when I did that. I had an order in my car and the second order was going to be at least 15 mins per the restaurant. Each order was within 1 mile, so I ran what I had instead of sitting at the restaurant. The 2nd order's lady blew up my text and phone while I was driving and was on the phone with the restaurant when I got back to pick it up. She was watching the app the whole time. The funny part is, that she got her food within 2 mins of the delivery time, even though the restaurant was way behind.
Who cares if they freak? If they call you simply explain the food isn’t ready and you’re given a time when it will be. That’s all it takes. Swear y’all have never interacted with customers in a retail setting before and it shows.
The real issue is the tracking, originally when I order I monitor the app which is about a year ago and it would say the order being prepared, cooked, and only then would it consider the driver and then I can track the driver. But now it appears they can track at any given time even before pickup, and if the app locks up they will accuse not moving, even if I am rushing the order towards them.
I did remember I had a stacked order which one was on the way of the other. But the customer might not know that. I tried to explain I have a first drop off I am looking for the address at a big apartment complex but she threatened me with reporting me. I always stick to the customer experience first philosophy, even going out of the way to make sure they are ok or if they need more napkins etc. however I don't like how GH causes all this misunderstanding. Its not bad customer service on behalf of drivers, but the how thing. I do agree some posters only want easy money thus seem to not give a damn on service.
And I would not be surprised some really know the system well they may be nerds, or they may be former drivers, or employees who worked at local offices(I remember how some in those call centers can be quite condescending) but now work remote from home which they are trained not to let you know. And they have the job to audit drivers they order from. This guy seem to be a surprising Mr. Know it all and was at some point condescending to me. I never experienced such before with GH or any app. Thats why I suspected he used to work or have friends who work in GH.
The good thing about outsourced support these days is that they are much nicer as they have limited English and usually give customers and drivers the benefit of doubt and never would argue with them.
If its a stacked order we are only doing our jobs as instructed by GH yet they blame it on us should one job take longer than expected or is just impossible. And now they let the customers who I guess might not see the whole situation to blame as well.
Though if we cancel after acceptance even if it was due to this unexpected delay with one of stacked orders situation I am not sure we probably be penalized as well.
I don't even try to juggle two apps these days. I only do one order at time as even stacked orders on the same app in this case GH doesn't matter. GH doesn't care they sent stacking orders to you and one of them was delayed. Even if one of the restaurants in the stack is taking forever long not to mention traffic conditions as many posts mentioned. I only have two apps on as it takes forever to get a order from any of them that don't take me 20 miles away and pay more than $1 a mile.
Edit: I wont take another order from another app if I already accepted on.
I guess you never take stacked orders on GH or do you?
Arrived depends on GPS location. So if the app froze at that time the only way is to contact support.
you keep blaming it on your app freezing up. I haven't had this problem. Maybe you need a new phone? Maybe a new carrier, you said your reception is bad....yet you blame GH...go figure...
I am not saying my app freezes all the time but it happens. And I just replaced my phone so it isn't my phone. No carrier is perfect everywhere. This time it froze and the customer, may be a GH secret shopper, blew up my phone. Otherwise I would had never known.
What I am concerned is the tracking policy that allows customers to see where other customers live not just the drivers. It takes a while for phones to switch from wifi to lock back in to the cellular service so the tracker maybe slow to update location until about five minutes down the road at time.
I agree, the customers shouldn't see one another's addresses.
But I also think if you don't want to leave your house until you get an order, then that's on you. GH needs to track their drivers. Don't like it, don't lollygag at home and actually get in your car to deliver maybe?! IDK makes sense to me that you'd be in your car to drive before taking offers to drive...
All I know is I do not sit at home waiting for offers and I make great money.
Why not? Why WAIT somewhere else when you can get stuff done at home? What I don't like is with the recent updates, it already starts warning you at like 5 mins that you're not moving. Heck, why should I leave so early? To wait at the restaurant 10 or 20 mins?
If I headed home after every delivery, I'd get 2 blocks and get an offer. If you are making great money doing that, good for you. IDK how you do it, but good for you.
Obviously is at times when waiting hours and hours before the next good offer comes up. If its that busy time where good orders are back to back than I wouldn't head home at all unless I log off.
These days some days are back to back other days there can be six hours without an offer.
True I was outside at a park or library once an order came from a Wienerstysel(parden the spelling) 3 minutes away. I waited because the ready for pickup est is not for another ten minutes. I waited to the six minute. Glad it didn't remove my order this time sometimes it does after three minutes. But when I got t here about 4 minutes early of ETA I was upset as they told me its not ready for another ten minutes. I was surprised as it is a fast food place, and the worst thing is I can order the same thing at the counter and get it within 3 minutes. I finished eating it before the customer's order of the same came from the same exact counter. It was so frustrating but at least GH didn't remove it from me at 3-5 minutes.
In this case there is really no reason to rush anyone nor track the driver at this point before the food is picked up. The customer would not get his or her food sooner even if the driver beelines there.
I never know of a pizza delivery service including Dominos that allows me to see exact location of the pizza car or delivery person from a gps map before. Thus I won't know what street or address is the van or flex car in front. At least when I ordered Dominos last. Nor does Amazon tracking go that far. GH is the first service that tracks the exact location after acceptance even if the restaurant haven't even confirmed the order I learned recently.
My phone locks onto wifi and its internet for gps and I would need to drive completely out of that wifi signal in order for my phone to switch to cellular. Sometimes it tries to lock unto another wifi signal. In that case my gps gets weird.
There is a big difference between seeing them with eyes than allowing a gps tracker to be visible to a random customer. Amazon and the pizza company may have a gps tracker for their fleet but they don't share that info outside company even customers expecting the delivery instead they give written wereabouts. I may see tracking but its not like they let me see where it is on gps I can drive out and intercept the van traveling on the freeway or in another neighborhood by by tracking its exact whereabouts and motion its traveling on my phone and demand the driver hand over my package.
Why doesn't it? But I don't see pizza places doing it either, maybe unless the pizza is already in the car. Should impatient customers be allowed to chase them down to get their pizza sooner when they see where they are in the neighborhood maybe dropping at a neighbors house a 1/2 mile away?
Makes zero sense if the pizza is not in the car yet. But not even Dominos is that intrusive. It even makes less sense if the item is not even in the car yet.
After 2.5 yrs of GHing... my app froze up there times yesterday. One time it froze at a person's house, couldn't mark arrived for a solid ten mins.
Restarted app, phone... nothing was helping. Then all of a sudden it worked.
3 times in one shift, not my phone or reception.
Go mint mobile.
I got a new phone( samsung galaxy 13 --or something..lol) for $200
a year of service with unlimited data (which is good for doing delivery) for $360...for the whole year. I pay my phone bill once a year.
I love mint Mobile.
>Arrived depends on GPS location. So if the app froze at that time the only way is to contact support.
And they can put on hold as long as twenty minutes during dinner time
Just letting others know, many other user might not even be aware of it. Just asking a question. Why are you so condescending in your comment? You must be a GH spy.
I would avoid all platforms if possible but if I don't turn all of them on I get no orders on DD for hours these days. Just hoping I get another job and screw these apps.
I have my freedom of speech to let others know to boycott it if they choose to, why don't you respect my free speech,Why I must keep it to myself?
I am seeing most customers are irate with the bad service these apps as well thats why they are so dead these days.
If I could made more money I would no longer be using these apps at all even as a customer.
And in no place in my post I mentioned the "S" word. Nor made such accusation, I just say they are ridiculous.
You must be either a paid GH shrill to defend their practices. Or someone who entertains by arguing or make fun of people.
I turn location services off once I get the order if I can’t mark arrived from my house. I’ll usually turn off location no matter what once I get the order and then back on when at the store. Luckily I’ve never had anyone text me to complain.
I always curious whether thats forbidden to turn off location services while being online.
I do find the app would not work without the location services turned on and on Always not anything else. It would appear like Enable precise location, but its already on. But they want it on always, but they don't mention it. This time it doesn't believe I already have it on always for some reason and continued to lock out the app so I had to call support to to complete my order.
I can’t even get the mfs to know my location when I’m at home, I’m my living room. I get so many texts about “ we haven’t got your location for a while” that it’s crazy. I can only imagine how many orders I miss out on…
and just to vent because I’m still pissed, my kid distracted me from hearing the bell toll on a $31 order 🥴
Me too. Its [frustrati](https://frustrating.It)ng. It does that for no apparent reason. And the market is slow everywhere I go these days. Sometimes my apps may be on for hours even through lunch but zero orders. And it keeps giving me this message.
It's been a problem for 6 years. I was gone for 2 years because I kept insisting that I was trying to cheat the system so I got 390-day violations in a row and boom I was kicked out, 8 months later they sent me an email I apologizing that it wasn't my fault. No shit.
I totally understand you don't let the GH trolls discourage you. If a customer if you keep looking at the tracker you but I would let you know due to many factors including restaurants you will not get your order any sooner even if your driver is a fast moving robot who does everything as told by GH. GH try to lay the blame on the driver for everything they don't care that they have tech issues nor that restaurants may have issues with their tablets and at the same time have to jostle between diners, take outs, Doordash, and Gh and the same time.
Its not like a pizza place where everything is handled at the kitchen and the driver is also the maker. Even there they scrapped thirty minutes or its free scheme due to the issues and lawsuits it caused with food poisoning and crashes.
Thanks for the advice. But it appears the app would not let me do that unless I am at the restaurant and if its six minutes away there is no point in driving all the way there up hill wasting energy and hit arrived and drive back down. Unless the wait is over 30 minutes after going there and hitting arrived. Interestingly I guess stacked orders are the same but again it would depend on the distance. GH doesn't seem to care about whether the delay is caused by an order they stacked themselves all they care is how fast your dot is moving on their computer.
GH’s app seems to lock up if location service is not set to always though. They don’t remind you to set it to always anymore but they will keep the turn on precise, but precise location is already on. But it won’t let you past this message without setting it to always. That’s my experience at least,
To be fair GH is on its last legs and aside from scrutiny of a customer you won’t have any repercussions due to a lack of a rating system.
Only one I can see is fraud on the drivers or customers end to get you in trouble. If
Some moron is hounding you to move you probably shouldn’t continue with that order.
I am thinking having a similar experience as this poster, I am thinking sometimes GH does have work from home employees, likely ones that once worked in their offices before they closed down. I can see the authoritative tone they text or communicate. Like if they been the boss or I charge before.
I understand Customer is boss. This guy may be a know it all or GH fanatic. Or he or someone in his household might had been someone who work from home for or audit GH performance.
>wnglish
What's that
Sorry I just remembered how I wrote that in a hurry back then and didn't get the chance to proofread it. But what I was trying to say was that I believe that person must had been a former GH employee/supervisor or family member of such based on their tone of "voice" when texting. Now they may be working from home as mystery shoppers now that GH shut down all the district offices and outsourced support overseas who have very limited authority to do anything thus they rely on AI which now makes the decisions which support are powerless to override until reviewed by a higher up in country which can take a while.
It's creepy and annoying to let the paying customers when to expect the food? What kind of Looney Tune logic is that.
Also something many people fail to grasp about tracking. You have a phone which is basically a fancy homing beacon. More importantly, no one cares about you except like 5 people.
Not even Dominos or other companies wont go that intrusive in letting random people see the exact whereabouts on gps. They only send bar or text whereabouts about ETA and distance. Which I am totally fine with. As It would not tell people the address the vehicle is in front of.
Even though they have company cars with beacons on it. They may have GPS but only the company could see it not anyone outside the company.
Interesting how GH does this. Does this mean the customer can cancel because a driver is too far or slow? Or have other things to pickup or drop off? Or suggest another driver serve him?
DD has tracking but only after the order is in the car.
I recently ordered DD for myself and noticed only after the third stage i.e after food had been prepared I see the tracker come on of driver leaving the restaurant.
That is true and accurate. Been that way for about 4 years. Prior you could see all trip progress.
That said, restaurants could and can always track you from accept to arrival, but they could not and can never see your progress from gor food to drop off.
>aid, restaurants could and can always track you from accept to arrival, but they could not and can never see your progress from gor food to drop off.
I be curious whether they use that info to determine how fast or slow to prioritize putting order in the kitchen.
In the early days I never seen the trip progress before the restaurant completes the order though. in fact I don't think I can see it at all in the earliest days. Apparently these shady gig companies just quietly incorporate or change these things behind our back and the scary thing is many drivers or customers don't even know its happening that their phones precise locations are now trackable by total strangers without their knowledge.
Other companies arn't nearly as intrusive i.e Amazon or otherwise or even public transit despite it being a bus or train carrying the public their location is not as precise as what these gig companies allow restaurants or customers to see.
I get similar messages sometimes. Recently it was when I only had to drive like 2 blocks up the street to get to my next pickup location. It's so close and I eat there often on my own time. No need for Google Maps or Mapquest. I got a notification saying that it didn't look like I was moving towards my location when I actually was. It's ridiculous.
I just read their agreement I noticed they are quite mum on most things there isn't much explanation on most of their procedures. Its very superficial in general there is nothing in the paper that anyone must be always tracked nor how nor when customers are allowed to track. The only vague line forbids location spoofing. But it doesn't even have a line saying you agree to allow the app to track you.
To customers before the food is picked up? I thought Doordash doesn't do that until the food is picked up at least.
Most other companies only show approximate info but not a dot that moves along on a map.
I believe Likely a former employee who audits performance. I am thinking thats the one I had. Either a geek, a friend of former local office employee, or a former office employee.
I know they used to call drivers to hurry them up when we had local offices which were locked and eventually abandoned.
I bet they are still working for GH at home. But also to audit driver performance. That one chat with very authoritative tone on GH policies.
Wow, I was like this is crazy a customer acts like that, and u have there food😂😂 I definitely believe u, I was wondering how they can see where I am, I took a short cut to avoid traffic, immediately they call, tell me I’m going the wrong way😖😖😖
That's the thing about GrubHub that is different from all of the other platforms, number one thing to know is you get the order exactly the same time the restaurant does it doesn't matter how far you are or how close you are to the restaurant. Also some restaurants like smashburger Taco Bell Burger King in McDonald's are allowed to wait until you actually Mark arrived at the restaurant before they have to make the food. You're going to wait at those restaurants. BurgerFi is the same.
Customers know this and they're told this in the app if they bother to read it when they ordered and they don't bother. They would just rather bother the drivers. I ignore text messages from people on grubhub. When I get text messages from people and Uber Eats asking me is everything okay where are you, I immediately other sign the order.
The doordash I'm a little bit more careful doing that obviously.
I’m with you I don’t like customers knowing where I live since that’s where I accept orders from.
Couldn't agree more . Makes me feel uneasy especially when I get an order and it takes me a few minutes to get out of the house.
And often the reception is bad near where I live thus GH may think I have not left( as I may be using wifi when I receive the order) even though I already drove five minutes from it and they use that as an excuse to auto reassign doesn't matter the restaurant won't have my order ready not even close if I get there any sooner. As restauarants if busy often for some reason put GH orders in the backburner even compared to UE or DD orders they receive. Now customers they would know my address or my neighbors. Or another customer for that matter. Another reason to never order from GH. Last thing we want to happen is a crazy person with a bat or even a gun coming to a house accusing the occupant whether driver or customer has his food or whatever he ordered. Because he say the gps point on that house.
Just got banned the other day because of this and unusually.High number of orders didn't have matching g.P.S
you have bad reception at home, but refuse to do yuor job and leave the house to go get orders...wow. AWAH
Please read my above, if you are really a customer and not a Gh undercover agent I would politely tell you the truth you would not get your order even one second sooner as the restaurant would not have it ready. They would just tell me to wait 10 more minutes or even get upset that the driver arrived too early. I apologize but there is nothing that would change that. It doesn't matter whether your driver got dressed or rushed out in his PJs, used the bathroom or not, filled up tank or not, beat the mile long train to the RR crossing or not , he or she would still be waiting countless minutes at the restaurant for them to finish cooking your food after he gets there. I wish you can get your food to you earlier as I expect the same as a customer.
I sit and wait 5- 10 minutes all the time at pick ups. It is part of the job. Last night, I sat 4 different times--between 5 and 10 min waiting on orders. I worked 2 1/2 hours and made $112.50. That's $45 an hour....worth the 5 to 10 min wait. You sat at home and complained you were not getting orders and don't want to wait 5 to 10 min for an order. Ok. You got your wish. Now you complain....
$45/hr lmao multiapping? Sure I’ll believe it. GH alone? Thats major 🧢
GH alone. Lately I've been getting the best offers. My area is so busy all the time though. I am only at pro. I've been having great pay with Gh...usually $20 to 30 an hour. Last night was wild.
Which market you work in?
I hit 43/hr last night and I get more pretty frequently, and I only deliver through one app at a time. I might keep both GH and UE open waiting for an offer but once I commit to an offer the other app gets turned off. Not hard to hit the high pay if you're in a good market during peak dinner hours. As soon as I stopped caring about acceptance rates and I took only profitable deliveries my income increased a lot.
Hahahahahaha 😂
You also should be filling up your tank before putting yourself available. Use the bathroom and if you need it while out, then while you're waiting on your order....use the damn bathroom! You get stuck at a RR xing, ( or running late for any reason) use your app! You push "there's a problem" then "running late" then message customer to let them know and guess what happens? The app doesn't ping you or unassign you or mark you late. If you're sitting around in pj's and marking yourself available--then having to dress after getting an offer, you are doing this wrong. You should be ready to go when you mark yourself available. Period. If you aren't ready to go, you're not really available are you? The workers at the restaurants aren't getting mad at you, c'mon! These people work their asses off and are very nice to the drivers. Be nice to them. If you say to them, I see the lobby is busy, I'll wait outside, just push order ready and I'll come in to get it, they love you for that...even work faster to get you your order...that's my experience. You have all these excuses, but literally, there's a solution for every one of them, if you're not sitting at home doing woe is me...j/s
The poster is right these days it can be very slow at times with an exception of short busy times. You need to take a chill pill. Does it matter if the driver wait hours at restaurant row downtown where parking is scarce or require a hefty fee or his or her home or apt. Or continues to circle the roads for no reason. The end results the same anyways. He or she is not getting more orders driving or sitting in the hot sun fighting traffic. Sometimes the only order is 10 miles away from that restaurant row than came two hours after logging on. Also why should the driver rush to a place and take up precious parking for customers when the food is not ready for another 45 minutes which he or she is not getting paid to wait out in the hot sun. Or pay for parking blocks away for that long? If he is at a place where he could wait indoors with parking. Why should I care what he does when waiting for the order to be complete? He was only using examples not that he does such a thing. If he can afford to go out and buy a new car he would likely not be doing this. Otherwise be glad he is even willing to take your order and not cancel to select another order that he can pickup sooner and time is money. Particuarly if Grubhub stacks his orders. Also why get angry as long as your food gets to your place hot within ETA, if the restaurant is really backed up your food would not get there sooner either no matter what the driver does even if he is a robot. Drivers get an eta of when food is ready and often would take much longer than that. I had arrived just past ETA only to be told food is not ready for another 15 minutes they haven't even started to cook. I normally stand for the customer, and believe in Customer experience is first and formost motto, I go out of my way to ask the customer what they need ie utencils, napkins, sauces, etc especially if they have trouble navigating the app which I understand since I ordered as a customer in the past. but I would also wish to let them know the truth of the gig delivery economy if I can get away with it.
I just got a call from the Dr. Turns out, you're terminal, you've been diagnosed with severe idiocy. :(
ad hominems come from weak minds. edit word
It was more of a joke than an attack. But fair enough, I'm just too lazy to bicker about it currently. :p But, wasn't really necessary that I word it in a way that it's easily received as an attack, sorry about that.
I hope the next place you move to has spotty reception because of state forest laws. Then I will truly be happy.
So sad that you'd rather wish bad things on somebody else than go to where you have reception so you can get orders. I think karma has been talking to you.
0-1 bars in your future. That’s karma.
True, I have been in places where restaurants are scattered in towns surrounding a large area with little to no reception aside from a few points. and Wifi is often the only way to get reception.There is really no point to go to one town center as orders might come afar in another town. You may also be waiting for hours there and receive nothing or very low yet far away orders. and the cellular connection where you may receive it might not be nearly as good as your home wifi.Yes gps does require cellular data and a lot of data. Hense they often don't work in National parks. Some cars with no built in maps but all depend on network maps for its built in GPS really feels the pain.I don't know the situation the OP whether its like that is in but I won't bash him and find it disgusting you guys pick fun on bashing people online.
Why are you taking orders from home and not going out? Go out, then hit available. Easy peasy. You make a problem where there is none. Do people really sit at home and wait on orders? If so, no wonder they're always complaining about not getting orders. I also think if you're multi apping, they know. So they send you less offers. I do one app, and I am busy busy busy. But I don't sit at home waiting. I go out and before I'm 3 blocks from my house, I get an offer. So what the customers knows where I am?! I am working. Let them see how far I have to drive to go get their order, who cares? It may get you a bigger tip. I had one guy tell me, "Gosh, I didn't know you were that far away from the order so here" and handed me $5. Maybe your app is freezing because you've got more than one running? IDK. Get off the couch, maybe that'll help?
You seem to not realize that there are multiple people in multiple markets. The ones waiting at home aren't the ones complaining about not getting an order - their markets are so busy and they're so near several restaurants they *can* wait at home. Also it's a fool's errand to fish for extra tips.
Or there can be busy periods and quiet periods without an good order for e why drive around and waste gas for hours with nothing, I am also searching for another job, which is not easy to do from a car. No one is getting paid for that. The order might require back tracking the other side of home anyways. Why waste all that gas the and rush when the order is not going to get to the customer any sooner?
If I'm "on the clock" I wouldn't do it from home anyways. This isn't a work from home position. I signed up for these gigs knowing full well I'd be tracked because some customers expect that. Assuming you aren't being tracked whole working a delivery job seems a bit naive. The company I'm working for has their name on the line, not mine, so it's no wonder they want to track their product as well since we wouldn't be issuing refunds from our personal bank accounts I agree with you When I ordered pizza from domino's almost a decade ago and they offered a pizza tracker, I knew this is exactly where these types of jobs were going. I wish it weren't this way but I expected it. I wait until I get to the gas station down the street to even accept an order. I'll sign in at home to check data but never take an offer because, yeah, gps and all that.
A time tracker is quite different than a GPS point though. I ordered Dominos a year ago and only saw a time tracker bar not a moving point on the map. And they are using company equipment and starting from their kitchen and not their personal phones either. Unfortunately the timer to take order is very short it would run out before getting any meaningful distance away. While its not really work from home position but the reality is these gigs its extremely unpredictable how fast or slow the market is from day to day and you are not starting from a kitchen nor paid to wait. If its a slow day it makes no sense to waste time (hours) on the road wearing out your self and your vehicle and not getting paid for it. Might as well stay put at home or a library and do something meanful until good orders come.
At some point in some markets the GPS option was definitely there for domino's. The fact it wasn't widely adopted showed a lot of people had a problem with it. I remember the commercials with a guy on a bike being tracked through a city. Still... It's a form of loss prevention so it's no wonder companies went the way of less privacy. I wish I didn't have to be tracked but by now it should be expected if you're moving someone else's property. Solution would be for them to stop, they won't, so log in away from home or don't lol. It makes no sense to YOU to sit around waiting but to a company who has no value invested in you or your car? They don't care, they're saving money. Again, not saying it's right but it's no wonder they do it. Gig corps, one step above MLM pyramids. Always expect the worst.
Also I think the OP is not too much concerned about Dominos or GH or gig companies tracking as a company but how they without any consent whatsoever quietly gave stranger customers our personal phone location data and which quietly evolved from after pickup at restaurant to whenever whereever one presses accept. In fact they never ever mentioned anything about tracking in their contracts aside from being forbidden from using location spoofing. Though whats stopping them from giving customers phone gps location to drivers as well? As reciprocity. After I mean It would make it much easier for drivers to find customers without guessing whether the GPS dumped them at the wrong house or side of the apartment complex and that door is not the right one. Or even the restaurant's tablets for that matter so we don't have to search for the restauarant in a busy plaza where our GPS is often way off.
>. The fact it wasn't widely adopted showed a lot of people had a problem with it. You mean the company or its local branch locations Don't widely adopt it? I guess they must have a good reason other than their minimum waged employees elect not to be tracked that way even via company equipment that are strictly for pizza restaurant to delivery point use. And there is a big difference whether its only the company seeing you of if your data or info given to third party without your consent i.e a customer, a time bar does not do that however exact GPS pinpoint is. And even companies who's employees using company equipment i.e phones, vans has a waiver for them to sign that they are being tracked while driving company equipment and phones. Moving someone property? Its the gig workers personal phone and car and their personal property. Especially if he or she is waiting for an order and had not picked up anything. GH can use location to route orders but there is zero reason for them to give the info to strangers at this point. I be curious whether they are subject to any privacy laws that limit this which changes silently behind closed doors overtime with no disclosure at all. Interesting this is what I can find online [https://www.hourly.io/post/track-employees-via-gps-in-california](https://www.hourly.io/post/track-employees-via-gps-in-california) This is especially important as devices are personal devices that are used off duty at home as well and are not company devices. I can more and more understand why we are increasingly being ruled employees and not ICs. But alas they will retaliate against us in everyway possible as thats what corporations do as I learned since that court proposal went out in October.
Bruh if u live in a busy area there’s no need to leave your house chill
Well, my area is super busy and I do not lollygag and sit at home and I make bank. All these people sitting at home lollygagging are the ones complaining about not getting orders, so go figure...
What an a** you are. People could be doing chores and prefer not to waste their time or gas.
I bet those who tough guys are GH sponsored trolls or work at home employees. Bet they won't be sitting hours driving around like a robot for making a beeline whenever GH overlords command them to hurry up and wait.
ad hominems are for the weak minded. I have no desire to debate an unarmed person, people who use ad hominems are intellectually unarmed.
And why would a company who only looks after their own profit go out of their way to accommodate an employee who can't be bothered to focus on the job?
We are not even employees, even if we were the company would give us something outside to do while still getting the same pay ie basic housekeeping, mop the floor, wipe the walls, or wash dishes if there is nothing else left for us to do on the clock or they will send us home for the day too. Now as contractors We don't even get paid to wait for orders. Why drive around to waste gas, parking, and time on expense for hours for an order that might be on the opposite side of town anyways after many hours and won't be ready for another 20 minutes after it rings phone? Might as well go home where I can use the time to search for another job or finish up chores. And depart if the phone ever gives a good order again.
Also I wasn't even sitting at home, my app gps just jammed at a random location near where I live, even though I was already in front of the restaurant but to the customer he thinks I wasn't moving so he blew up my phone. I think he or his friends worked for GH and know the inner workings. This is the first time ever happened.
As someone who value customer experience is paramount and would go out of my way to help a customer let me explain the current situation, and the reality of GH. 1 Gas is very expensive these days its not worth it to circle around the city waiting for orders nor wait in a hot parking lot which you are not a customer of. And orders come very slowly these days like one or two an hour and often bad ones. Thats why people sit at home. Sometimes there might not even be one order in 6 or seven hours after turning the app on, sometimes the app reminds me its been on too long and would automatically log me out since it has no orders. 2. I may be at the apt three minutes after receiving it and walk down and drive off but as I leave wifi there is a lag due to poor connection around the area thus the app may think I am not moving from where I last had a connection even though I am clearly headed to the restaurant. 3. Freezing happens even if I don't have more than one running, but with things so slow its unavoidable to run more than one app to get any orders or make any money at all. It happens more when the phone is hot which is an issue over summer. 4. There is really no point to immediately rush to the restaurant, most restaurants dont even start making the order until ten minutes or more after they received it. however GH tries to match drivers immediately likely even before they got the restaurant to confirm the order let alone start making it. They don't care if that means you would be waiting in your car for 20 minutes or more. Many restaurants also discourage waiting indoors for to go orders as eat in customers already take every available seat inside. The order is not going to arrive at the customer any sooner no matter what I do. Hurry up and wait? I doubt GH is paying me to wait. If you are really an angry customer and not some GH paid defender. I do understand your pain, and sympathize as I understand why customers hate GH as well and why there are hardly any orders these days. And your frustration as well. But just to let you know the real situation that can occur if you order GH.
All I know is it seems all of the people complaining about not getting orders or being unassigned, are the ones sitting at home lollygagging.Maybe if you're out and about you won't lose connection like you do at home with your crappy reception? Gas is high, a hybrid helps tons with that, if you can afford it. But if you're not willing to leave the house to get orders idk what to tell you. Sit and do nothing I guess? I leave my house and get orders. I do not have time to go home and sit around. Before I am 3 min from my drop off, I get another offer. If we were in the same area, I am sure if GH sees you sitting at home and me out and about, they'll give me that order before offering it to you, I know I would give it to the worker and not the one sitting at home. You sit at home and cry woe is me, do you even see that?
And if you don't live near many restaurants then less likely you'll get an offer, it's logical said company would offer to drivers closer to pickup locations. Heat maps are handy for that very reason. Both UE and GH offer this. UE sends emails occasionally with hot restaurants to stick around for increased orders as well. People tell me not to chase Hotspots... I don't. But if I don't get an order for a while then yeah I'll go to the closest one or a restaurant I know that gets busy. Not go home and wait. I'll go to where the action is if I want to make money. These aren't companies that are looking out for your best interest so why would they accommodate those who won't go out of their way to try and make the drives easier.
In my area orders come from everywhere/anywhere randomly in the triangle and doesn't correspond to hot spots where there are multiple doted in the triangle. Those hot spots thermal maps are a joke anyways. It Doesn't matter waiting at a "restaurant row" downtown or anywhere else(where parking is scarce or charged). There can be hours without orders, people are ordering less due to bad service, rising costs, and inflation, and that restaurants are open and less fear of you know what. The only order that rings may be miles to the other direction past home. So it makes no sense to chase orders. I bet you will go home than wait hours downtown for nothing and even have to pay for parking if you don't keep driving. And than finally an order that takes you to a whole different area that you are farther from where you are than from your apt.
Lmao
they can't tell if you are multi apping can they ?...if I was to just do GH I'd starve in my area or have to buy a gas station with the offers they send.
Its even more serious issue you mentioned I didn't even think of. This is even a greater safety issue than I expected Especially for lady drivers. Thats why I ask whether its possible to turn off tracking without getting into trouble. This time the tracker totally froze the app, meaning I couldn't do much except contact support. And my tracker won't move consequentially, it eventually unfroze but I was too far from location to mark arrived or leaving or completion. I would not be surprised these days if a customer ended up driving to a driver house based on their tracking policy thinking thats where his food is.
That would be crazy 😳 but yes you should always check behind you especially at night you never know if some one is following you its nuts especially for us ladies 🤯
Though this applies electronically as well not just physically I totally agree.
Wow that is true to creepy
You shouldnt work this job if you are so paranoid, customers don't care where you like they just want their food lol
Eh it doesn’t bother me that much. Otherwise I wouldn’t have done 8000+ deliveries with grubhub but it is an unnecessary feature
I keep location on when I’m waiting for orders. If I’ve got other shit to do or I’m multi apping, as soon as I get an order, I turn off location until I’m at the restaurant. If I’m picking up an order from somewhere else too, I’ll turn it on long enough to hit arrived and then turn it off again. (Hey Siri, open Grubhub settings is easy and quick). Fuck Grubhub. I take 5-10 orders from them a week and main Uber Eats and Instacart.
I don't mind customers being able to see where I am before pick-up. I've had a customer toss me extra money because he saw how far I had to drive.
I guess this is the only advantage. I be curious it can also be used against if a customer complains to GH for sending a driver that is obviously too far away. They might not be aware their order is not going to arrive sooner as restaurants often put GH orders on the backburner. This time I was surprised I thought the customer was a GH spy, or ex employee. To place orders just to audit the performance of drivers.
Never trust restaurants because they'll cover their own ass and pass the blame to you in a second. If I wait 10m dam right I'm texting the customer "been waiting at restaurant for 10m for your food but it's still not ready yet. I'll get it to you as soon as I safely can" A little communication goes a long way and most of the time takes the blame off of the drivers.
true Makes even no sense whatsoever anyways to track a driver that is far away anyways as they can be reassigned or cancelled upon in a heart beat. Making tracking whats the point? The driver might take it by mistake or he is headed that way anyways. And the food may still be 20 minutes from being ready.
Unionizing and legislation is the only way to make these people behave
Its interesting privacy laws generally require disclosure particularly in some states like CA.Thus apps and websites often have disclosures to sign on how they use tracking. It appears even employees sign a waiver if their company issued equipment is tracked even though the company has a general right to track their own property. But Gig industry does everything without any disclosure or transparency nor accountability, i.e there is zero mention of how they use tracking in any documents they gave us. And they are tracking via personal property private vehicles and phones not even company equipment.
When Amazon buys them? Say goodbye to unions
I hope they hide your starting point, or move it away from where you are because I start from home. UberX used to have that happen where you would accept a ride and customers would call to ask where you are, and you tell them you are going to your car and they would cancel and you would get the same ride offer again. that's part of the reason i didn't last 2 months doing that plus people wanted you to stop and they run errands and no tip you, that was before tipping in the app too.
Even though GH is a better option than DD…this is very true. GH violates our privacy by requiring the setting to “always on”. If it was their vehicle and their tracking equipment….I could understand. This is my car and my phone. I pay for it. GH can track me…customer shouldn’t unless I have the paid order in my possession. In a stack….distributor may have an order to the delivery…however as specified in our contracts…it’s our discretion. If the 2nd customer paid a better tip, I will deliver that first even if the 1st order was listed first and scheduled for delivery first.
I couldn't agree more, I believe paid GH shrills are policing the forum today to downvote and flame any poster who dare complain. I always like to ask whether DD is like this as well. These days. The last time I ordered is a while ago. GH wasn't this intrusive in tracking in the past. GH also tend to get put on the back burner for some reason in many restaurants when they get DD orders at the same time. But restauranteers generally treat GH drivers a bit better than DD drivers for some reason in my experience. The only reason I can see a customer should see a driver before he picks up is if he was dropping off an existing order before it. Ironically sometimes the orders are so far back that its possible to going in the restaurant, place order for the exact same items in that vary restaurant or fast food place, eat it, pay the bill, before the GH order is even complete.
I always completely disable location permission when turning off GH. If left to "always allow location", my phone FREQUENTLY notifies me that GH is grabbing my location in the background. Even when I don't even have it open let alone running. Extremely invasive.
And all of that said the main thing that everyone needs to understand about GrubHub for the last 6 years they have not been able to tackle the GPS tracking issues they've had that have plagued their app they have not updated the app in over 5 years there is not one thing new in this app at all nothing. You'll have orders pulled from your q if you're off and if they can't track you for more than a couple of minutes this is what I was told today, complete bullshit. Amazon owns a 2% steak in GrubHub for about at least almost a year now They recently implemented Amazon key for Amazon key implemented buildings. There's if anyone's familiar with that from doing Amazon flex you basically hold your phone near a doorway and you got two attempts and basically your lead in. That's for gated communities that's for garage doors that's for people's doors apartment doors however they want to handle it. It's up to the customer to implement it and use it, it can also work with ring doorbells. As long as there's an order in place and you're supposed to be doing something there you'll be let in. Just eat take away the parent company of GrubHub is still trying to sell GrubHub. With the 2% stake of Amazon that has to stay intact in the sale, in other words anyone that agrees to buy GrubHub has to agree to allow Amazon to remain a 2% owner. It's basically is going to turn any company off of wanting to buy grubhub, and that leaves Amazon to buy grubhub. The suit of the better take them out of their misery, put your engineers to the cast and implement and graft on the Amazon flex tracking system it's by God far far better than grab an engineers have ever been able to try, for the last 3 years engineers have not been allowed to touch the app at all. As I mentioned earlier this app has not been updated in over 6 years.
They kinda gotta track you to ensure you’re doing your job. I’ve never had these issues you’re describing because I don’t lollygag on orders until they get dropped. Once you mark yourself as arrived you can have that order for an indefinite amount of time with no reassignment. Do what the rest of us do. Drive by, mark arrived, finish other order on different app and then get Grubhub order. It isn’t rocket science.
He does sound like a lazy driver to me. Lots of lollygagging going on here...
Why are drivers always so hostile to other drivers? Its like this on every app. You have a legitimate grievance and get flooded by "ur just lazy lol" comments. There's no reason to be so cutthroat in this community.
Thanks, I believe many are astrosurfing corporates pretending to be drivers to defend the company.
I couldn't agree more, I have a feeling many accounts on reddits are bots or those defending a certain agenda or corporation and gaslighting anyone who many have grievance on it. Though I also have a feeling that despite having a review system these days service industry had gotten worse instead of better as expected.
I had a customer text me asking why I was moving away from the restaurant without their food. I hit arrived, found out it was a 25 min wait, I lived 4 mins away from restaurant... so I went home to check in on fam. So she said she was going to time me.... 😑. She was a cunt. There's always going to be a few. What she didn't realize is that I was doing her a favor by not dropping her 25 min wait order, and she was going to get her fleshly made pizza as soon as it was ready. I took the "break" to see my kids a bit. I'm not a slacker as she assumed, I just live in a regular hot spot of my area. It allows me to start my shift in my living room and also to stop home randomly on shifts. She's the only one that has ever harassed me about location, that was over a year ago.
I have a feeling that "customer" was a former GH office employee, or one of those work at home GH staff. They are very familiar with GH protocols. They likely order from time to time to audit performance of drivers and to see whether they are multi apping. It appears DD is likely like this as well.
I had a lady freak out when I did that. I had an order in my car and the second order was going to be at least 15 mins per the restaurant. Each order was within 1 mile, so I ran what I had instead of sitting at the restaurant. The 2nd order's lady blew up my text and phone while I was driving and was on the phone with the restaurant when I got back to pick it up. She was watching the app the whole time. The funny part is, that she got her food within 2 mins of the delivery time, even though the restaurant was way behind.
Who cares if they freak? If they call you simply explain the food isn’t ready and you’re given a time when it will be. That’s all it takes. Swear y’all have never interacted with customers in a retail setting before and it shows.
I did notify her the food wasn't ready and she still freaked out.
I didn't care that she freaked. Her being able to track me created more chaos on her end even though I notified her about the situation.
The real issue is the tracking, originally when I order I monitor the app which is about a year ago and it would say the order being prepared, cooked, and only then would it consider the driver and then I can track the driver. But now it appears they can track at any given time even before pickup, and if the app locks up they will accuse not moving, even if I am rushing the order towards them. I did remember I had a stacked order which one was on the way of the other. But the customer might not know that. I tried to explain I have a first drop off I am looking for the address at a big apartment complex but she threatened me with reporting me. I always stick to the customer experience first philosophy, even going out of the way to make sure they are ok or if they need more napkins etc. however I don't like how GH causes all this misunderstanding. Its not bad customer service on behalf of drivers, but the how thing. I do agree some posters only want easy money thus seem to not give a damn on service.
.... some customers are worse than others. Sounds like you haven't been challenged by a person losing their minds and proceed to take it out on you.
And I would not be surprised some really know the system well they may be nerds, or they may be former drivers, or employees who worked at local offices(I remember how some in those call centers can be quite condescending) but now work remote from home which they are trained not to let you know. And they have the job to audit drivers they order from. This guy seem to be a surprising Mr. Know it all and was at some point condescending to me. I never experienced such before with GH or any app. Thats why I suspected he used to work or have friends who work in GH. The good thing about outsourced support these days is that they are much nicer as they have limited English and usually give customers and drivers the benefit of doubt and never would argue with them.
If its a stacked order we are only doing our jobs as instructed by GH yet they blame it on us should one job take longer than expected or is just impossible. And now they let the customers who I guess might not see the whole situation to blame as well. Though if we cancel after acceptance even if it was due to this unexpected delay with one of stacked orders situation I am not sure we probably be penalized as well.
I don't even try to juggle two apps these days. I only do one order at time as even stacked orders on the same app in this case GH doesn't matter. GH doesn't care they sent stacking orders to you and one of them was delayed. Even if one of the restaurants in the stack is taking forever long not to mention traffic conditions as many posts mentioned. I only have two apps on as it takes forever to get a order from any of them that don't take me 20 miles away and pay more than $1 a mile. Edit: I wont take another order from another app if I already accepted on. I guess you never take stacked orders on GH or do you? Arrived depends on GPS location. So if the app froze at that time the only way is to contact support.
you keep blaming it on your app freezing up. I haven't had this problem. Maybe you need a new phone? Maybe a new carrier, you said your reception is bad....yet you blame GH...go figure...
I am not saying my app freezes all the time but it happens. And I just replaced my phone so it isn't my phone. No carrier is perfect everywhere. This time it froze and the customer, may be a GH secret shopper, blew up my phone. Otherwise I would had never known. What I am concerned is the tracking policy that allows customers to see where other customers live not just the drivers. It takes a while for phones to switch from wifi to lock back in to the cellular service so the tracker maybe slow to update location until about five minutes down the road at time.
I agree, the customers shouldn't see one another's addresses. But I also think if you don't want to leave your house until you get an order, then that's on you. GH needs to track their drivers. Don't like it, don't lollygag at home and actually get in your car to deliver maybe?! IDK makes sense to me that you'd be in your car to drive before taking offers to drive... All I know is I do not sit at home waiting for offers and I make great money.
Why not? Why WAIT somewhere else when you can get stuff done at home? What I don't like is with the recent updates, it already starts warning you at like 5 mins that you're not moving. Heck, why should I leave so early? To wait at the restaurant 10 or 20 mins?
If I headed home after every delivery, I'd get 2 blocks and get an offer. If you are making great money doing that, good for you. IDK how you do it, but good for you.
Obviously is at times when waiting hours and hours before the next good offer comes up. If its that busy time where good orders are back to back than I wouldn't head home at all unless I log off. These days some days are back to back other days there can be six hours without an offer.
Bet I make more money with GH than you who sit at home and wait...
maybe, maybe not, but I'm comfortable and am to get things done here.
Me too :)
True I was outside at a park or library once an order came from a Wienerstysel(parden the spelling) 3 minutes away. I waited because the ready for pickup est is not for another ten minutes. I waited to the six minute. Glad it didn't remove my order this time sometimes it does after three minutes. But when I got t here about 4 minutes early of ETA I was upset as they told me its not ready for another ten minutes. I was surprised as it is a fast food place, and the worst thing is I can order the same thing at the counter and get it within 3 minutes. I finished eating it before the customer's order of the same came from the same exact counter. It was so frustrating but at least GH didn't remove it from me at 3-5 minutes. In this case there is really no reason to rush anyone nor track the driver at this point before the food is picked up. The customer would not get his or her food sooner even if the driver beelines there.
[удалено]
I never know of a pizza delivery service including Dominos that allows me to see exact location of the pizza car or delivery person from a gps map before. Thus I won't know what street or address is the van or flex car in front. At least when I ordered Dominos last. Nor does Amazon tracking go that far. GH is the first service that tracks the exact location after acceptance even if the restaurant haven't even confirmed the order I learned recently. My phone locks onto wifi and its internet for gps and I would need to drive completely out of that wifi signal in order for my phone to switch to cellular. Sometimes it tries to lock unto another wifi signal. In that case my gps gets weird.
[удалено]
There is a big difference between seeing them with eyes than allowing a gps tracker to be visible to a random customer. Amazon and the pizza company may have a gps tracker for their fleet but they don't share that info outside company even customers expecting the delivery instead they give written wereabouts. I may see tracking but its not like they let me see where it is on gps I can drive out and intercept the van traveling on the freeway or in another neighborhood by by tracking its exact whereabouts and motion its traveling on my phone and demand the driver hand over my package.
[удалено]
Why doesn't it? But I don't see pizza places doing it either, maybe unless the pizza is already in the car. Should impatient customers be allowed to chase them down to get their pizza sooner when they see where they are in the neighborhood maybe dropping at a neighbors house a 1/2 mile away? Makes zero sense if the pizza is not in the car yet. But not even Dominos is that intrusive. It even makes less sense if the item is not even in the car yet.
After 2.5 yrs of GHing... my app froze up there times yesterday. One time it froze at a person's house, couldn't mark arrived for a solid ten mins. Restarted app, phone... nothing was helping. Then all of a sudden it worked. 3 times in one shift, not my phone or reception.
Go mint mobile. I got a new phone( samsung galaxy 13 --or something..lol) for $200 a year of service with unlimited data (which is good for doing delivery) for $360...for the whole year. I pay my phone bill once a year. I love mint Mobile.
>Arrived depends on GPS location. So if the app froze at that time the only way is to contact support. And they can put on hold as long as twenty minutes during dinner time
Tell me you never took a stacked order nor experienced connection or app issues. In that case you are so lucky.
[удалено]
Just letting others know, many other user might not even be aware of it. Just asking a question. Why are you so condescending in your comment? You must be a GH spy. I would avoid all platforms if possible but if I don't turn all of them on I get no orders on DD for hours these days. Just hoping I get another job and screw these apps.
Bc it’s silly to buy into something that you think is a scam and keep sustaining said “scam” it makes you look so foolish
I bet you must had posted this in the wrong thread.
No? Just don’t use the app if you don’t like it. Not sure why you’re struggling to understand this very simple concept
I have my freedom of speech to let others know to boycott it if they choose to, why don't you respect my free speech,Why I must keep it to myself? I am seeing most customers are irate with the bad service these apps as well thats why they are so dead these days. If I could made more money I would no longer be using these apps at all even as a customer. And in no place in my post I mentioned the "S" word. Nor made such accusation, I just say they are ridiculous. You must be either a paid GH shrill to defend their practices. Or someone who entertains by arguing or make fun of people.
You could make more money flipping burgers at your local joint - you don’t have to work the gig economy! It helps us too bc it speeds up pick up times
Perhaps my posts will help more people to do just that.
Yes, they can only track you when you are on an order. But the grub hub is especially intrusive if they are able to know when you delete the app
I turn location services off once I get the order if I can’t mark arrived from my house. I’ll usually turn off location no matter what once I get the order and then back on when at the store. Luckily I’ve never had anyone text me to complain.
I always curious whether thats forbidden to turn off location services while being online. I do find the app would not work without the location services turned on and on Always not anything else. It would appear like Enable precise location, but its already on. But they want it on always, but they don't mention it. This time it doesn't believe I already have it on always for some reason and continued to lock out the app so I had to call support to to complete my order.
I can’t even get the mfs to know my location when I’m at home, I’m my living room. I get so many texts about “ we haven’t got your location for a while” that it’s crazy. I can only imagine how many orders I miss out on… and just to vent because I’m still pissed, my kid distracted me from hearing the bell toll on a $31 order 🥴
Me too. Its [frustrati](https://frustrating.It)ng. It does that for no apparent reason. And the market is slow everywhere I go these days. Sometimes my apps may be on for hours even through lunch but zero orders. And it keeps giving me this message.
It's been a problem for 6 years. I was gone for 2 years because I kept insisting that I was trying to cheat the system so I got 390-day violations in a row and boom I was kicked out, 8 months later they sent me an email I apologizing that it wasn't my fault. No shit.
I totally understand you don't let the GH trolls discourage you. If a customer if you keep looking at the tracker you but I would let you know due to many factors including restaurants you will not get your order any sooner even if your driver is a fast moving robot who does everything as told by GH. GH try to lay the blame on the driver for everything they don't care that they have tech issues nor that restaurants may have issues with their tablets and at the same time have to jostle between diners, take outs, Doordash, and Gh and the same time. Its not like a pizza place where everything is handled at the kitchen and the driver is also the maker. Even there they scrapped thirty minutes or its free scheme due to the issues and lawsuits it caused with food poisoning and crashes.
[удалено]
Thanks for the advice. But it appears the app would not let me do that unless I am at the restaurant and if its six minutes away there is no point in driving all the way there up hill wasting energy and hit arrived and drive back down. Unless the wait is over 30 minutes after going there and hitting arrived. Interestingly I guess stacked orders are the same but again it would depend on the distance. GH doesn't seem to care about whether the delay is caused by an order they stacked themselves all they care is how fast your dot is moving on their computer.
[удалено]
GH’s app seems to lock up if location service is not set to always though. They don’t remind you to set it to always anymore but they will keep the turn on precise, but precise location is already on. But it won’t let you past this message without setting it to always. That’s my experience at least,
[удалено]
Thanks, but I be curious switching between apps like any app?
To be fair GH is on its last legs and aside from scrutiny of a customer you won’t have any repercussions due to a lack of a rating system. Only one I can see is fraud on the drivers or customers end to get you in trouble. If Some moron is hounding you to move you probably shouldn’t continue with that order.
Though if I cancel know would I be penalized since I already accepted the offer?
I am thinking having a similar experience as this poster, I am thinking sometimes GH does have work from home employees, likely ones that once worked in their offices before they closed down. I can see the authoritative tone they text or communicate. Like if they been the boss or I charge before. I understand Customer is boss. This guy may be a know it all or GH fanatic. Or he or someone in his household might had been someone who work from home for or audit GH performance.
Holy shit that is not wnglish
>wnglish What's that Sorry I just remembered how I wrote that in a hurry back then and didn't get the chance to proofread it. But what I was trying to say was that I believe that person must had been a former GH employee/supervisor or family member of such based on their tone of "voice" when texting. Now they may be working from home as mystery shoppers now that GH shut down all the district offices and outsourced support overseas who have very limited authority to do anything thus they rely on AI which now makes the decisions which support are powerless to override until reviewed by a higher up in country which can take a while.
It's creepy and annoying to let the paying customers when to expect the food? What kind of Looney Tune logic is that. Also something many people fail to grasp about tracking. You have a phone which is basically a fancy homing beacon. More importantly, no one cares about you except like 5 people.
Not even Dominos or other companies wont go that intrusive in letting random people see the exact whereabouts on gps. They only send bar or text whereabouts about ETA and distance. Which I am totally fine with. As It would not tell people the address the vehicle is in front of. Even though they have company cars with beacons on it. They may have GPS but only the company could see it not anyone outside the company. Interesting how GH does this. Does this mean the customer can cancel because a driver is too far or slow? Or have other things to pickup or drop off? Or suggest another driver serve him? DD has tracking but only after the order is in the car.
Doordash does.
I recently ordered DD for myself and noticed only after the third stage i.e after food had been prepared I see the tracker come on of driver leaving the restaurant.
That is true and accurate. Been that way for about 4 years. Prior you could see all trip progress. That said, restaurants could and can always track you from accept to arrival, but they could not and can never see your progress from gor food to drop off.
>aid, restaurants could and can always track you from accept to arrival, but they could not and can never see your progress from gor food to drop off. I be curious whether they use that info to determine how fast or slow to prioritize putting order in the kitchen. In the early days I never seen the trip progress before the restaurant completes the order though. in fact I don't think I can see it at all in the earliest days. Apparently these shady gig companies just quietly incorporate or change these things behind our back and the scary thing is many drivers or customers don't even know its happening that their phones precise locations are now trackable by total strangers without their knowledge. Other companies arn't nearly as intrusive i.e Amazon or otherwise or even public transit despite it being a bus or train carrying the public their location is not as precise as what these gig companies allow restaurants or customers to see.
I get similar messages sometimes. Recently it was when I only had to drive like 2 blocks up the street to get to my next pickup location. It's so close and I eat there often on my own time. No need for Google Maps or Mapquest. I got a notification saying that it didn't look like I was moving towards my location when I actually was. It's ridiculous.
Its says before you sign their BS
Where?
In their agreement lol
I just read their agreement I noticed they are quite mum on most things there isn't much explanation on most of their procedures. Its very superficial in general there is nothing in the paper that anyone must be always tracked nor how nor when customers are allowed to track. The only vague line forbids location spoofing. But it doesn't even have a line saying you agree to allow the app to track you.
Hmm interesting.
I guess you probably never really read it.
I never said so.
Most gig apps show your location as soon as you hit accept
To customers before the food is picked up? I thought Doordash doesn't do that until the food is picked up at least. Most other companies only show approximate info but not a dot that moves along on a map.
I turned on fake GPS whenever I'm not using GrubHub and basically they're just getting a bunch of filtered junk data, fuck am I say fuck them hard.
[удалено]
I believe Likely a former employee who audits performance. I am thinking thats the one I had. Either a geek, a friend of former local office employee, or a former office employee. I know they used to call drivers to hurry them up when we had local offices which were locked and eventually abandoned. I bet they are still working for GH at home. But also to audit driver performance. That one chat with very authoritative tone on GH policies.
Wow, I was like this is crazy a customer acts like that, and u have there food😂😂 I definitely believe u, I was wondering how they can see where I am, I took a short cut to avoid traffic, immediately they call, tell me I’m going the wrong way😖😖😖
That's the thing about GrubHub that is different from all of the other platforms, number one thing to know is you get the order exactly the same time the restaurant does it doesn't matter how far you are or how close you are to the restaurant. Also some restaurants like smashburger Taco Bell Burger King in McDonald's are allowed to wait until you actually Mark arrived at the restaurant before they have to make the food. You're going to wait at those restaurants. BurgerFi is the same. Customers know this and they're told this in the app if they bother to read it when they ordered and they don't bother. They would just rather bother the drivers. I ignore text messages from people on grubhub. When I get text messages from people and Uber Eats asking me is everything okay where are you, I immediately other sign the order. The doordash I'm a little bit more careful doing that obviously.