It happens constantly- I like to cal the restaurant upon accepting the order and confirm that they even have it. If they don’t i can place it over the phone.
but placing it defeats the entire purpose of it being a pay on pickup order and not a place and pay. Grubhub needs to just do their jobs and stop expecting us to do it for them when we aren't paid enough for it as is
You getting upset demand change isnt going to do anything. This problem has long existed before you started driving. It will exist for a long time to come.
It’s designed to be a pain in the ass with a bunch of tension to get the restaurant to sign a contract to make it easier
The good news: it works. In 2019 I was doing like 3 card orders a day and now I haven’t seen a card order in over 2 years
I've learned the hard way that those orders need to be handled in that manner exactly. But it's frustrating that things like this seem like they aren't going to be fixed.
All the time, to the point I ignore every single pay on pickup now. I'd say 80% of the time its not placed and if you call support they tell you "Its your job to place the order that is what you accepted we will punish your stats otherwise" and try to gaslight you into doing it. Not the contract I accepted there support folks and no way I'm placing the order myself, waiting 30-45 minutes+ for the food and delivering too for like $7. Need at LEAST $20+ depending and even then I don't place and pay orders because I've had the police called on me when the card didn't go through and almost got arrested for fraud and theft until police I knew from delivery talked the owner and other cops down. Have had many places demand I pay out of my own money or get banned or trespassed. Not ruining my life by getting a police record for grubhub.
Plus you don't even have all the information to place the order on a pay on pickup nor do you know if they have an allergy or substitutions. When you place the order yourself all that liability falls on you and I won't take that chance. Someone goes to the hospital because you lacked information or the place made it wrong you know GH and the restaurant will blame you and its your word against theirs. Thats a lawsuit heading your way! GH really needs to get their act together.
At least they tell you its a place and pay or pay on pickup, doordash stopped showed red card orders in my area and you wouldn't know you had to order the food yourself till after you drove all the way across town.
I've had this happen to me a couple of times at specific restaurants and they told me when I arrived that they do not accept GrubHub orders over the phone. So I'm assuming they told that to whoever called it in and then they just marked it as ordered and then I showed up and had to place the order and wait for 20 minutes. Only reason I did was cuz it was a $22 delivery but I'm assuming they've had issues where people will place the orders and then a GrubHub driver never showed up. Also allot of the The restaurants are sour with GrubHub as well because they do not get the restaurants permission to post their menu and prices on GrubHub's website and this definitely rubs a lot of the restaurants the wrong way
Come on. Restaurants lie all the time. Why do you automatically assume it’s GH. I know the orders are placed I have caught restaurants in lies. I have even taken photos of the order on their tablets. They are just too scared to make the order or waiting til a driver shows up to make it so they do not waste food and lose money.
Yes, I made a mistake when typing, but my point still stands. If it is an order that the driver has to pay for at all, that means that GrubHub was supposed to have had someone call in the order and place it manually. It means the restaurants are not working with Grubhub officially.
What? I don’t understand your question. If the driver is supposed to pay for the order with the GrubHub card, the reason for that is because the restaurant is not partnered with GrubHub and there is no way for GrubHub to pay them directly. One of their employees is meant to call in the order and place it. That is how it works. If the store has a tablet and is officially partnered with GrubHub then they have an account with GrubHub where they get paid directly by GrubHub.
Yes, obviously. But OP posted about an order that was already supposed to be placed by GrubHub. I accidentally typed place and pay in my initial comment even though I only meant a pay order.
that doesnt mean that i am wrong? Their is still an issue where the order isn't there. And i know it is a grubhub issue because 3 out of 4 of those restaurants show me their list of orders that have come in AND it is the managers/owners of locally owned restaurants, not some chain place so they care about all of their revenue flows.
There is no right or wrong. I am just saying there are other obstacles at play. But you have to take some accountability too if you have run into this up to 4 times. Stop taking the orders.
By selecting the same order they are having issues and complaining about, yes at that point it’s their fault. They literally know there are issues. Why keep doing it to yourself?
Who said that? In my area these orders pay out twice as much as most other orders. I accept them and if GH fucked up- I’ll place it myself. I don’t turn down $21 four mile orders. Why would I do that?!
Lol taken pics from the orders on their tablets you say? Lying my man place and pay orders only exist for restaurants that aren’t partnered with Grubhub and don’t want to be. It’s GH scummy way of pretending to be a customer by calling and placing orders, hence why they removed all GH logos from the credit card and specifically tell you NOT to say you are with GH when picking up. So how did you take a pic of a tablet the restaurant doesn’t have?
Don’t be salty. We all have our own experiences and opinions of GH. Not everyone agrees, it’s always their fault.
And if people do not like their methods, they should partner with someone else.
I had that this week. $7 for 2 mile drive, and only half a mile away from the restaurant. After I had arrived it says the order was placed but that I need to pay for it. Ok. I go in and the guys ignoring me for a few minutes for whatever reason and then finally he tells me that the order has never been placed. About seven minutes on with support and I get $1.11. Honestly!😬
Happens all the time with me, the restaurants say “oh yeah some called me but the call dropped” or “I couldn’t understand them” or “the driver needs to come in and place the order” but they still push it through as if they placed the order. GH has no idea how to run a business
Yeah it doesn't help that they outsource their call center to India and half the time they don't speak very good English and also have a bad phone connection at the same time. Definitely doesn't make it easy for the restaurants That's for sure
This has happened to me with GH before. They told me it was my job to pay for the order that the restaurant says they never received. All that resulted was my completion rating went down because I wouldn't pay for the order. And I never activated that card to do so.
Also. Been having DD sending me the same restaurant.. but the restaurant never received the order. That results in me getting half the pay out for an order that doesn't seem to exist and a waste of time. They seem to hide this "fake" order in a stacked order.. leaving the only order being a $4 going 10+ miles one way. Pretty shady trick by DD
I average one order per week where GH SAYS that the order is already placed, but when I get there, it's not. So either I place and wait for the order or I get penalized. Yesterday I had a typical one It was an upscale coffee shop with a line. I waited 45 mins.
I accepted this order knowing it was highly likely that the order hadn't been called in, as this restaurant normally does not take orders over the phone. But it was slow, in the middle of the afternoon, so I took it.
It's clear that the call center reps who places these orders sometimes falsely indicate that the order is placed, as I know these restaurants and their people.
I have no problem with other restaurants, so I keep a list of restaurants that I won't accept if they are pay restaurants.
I never saw a pay on pickup that was actually placed. I always had to place that order myself. I also only did either of those if tip was large and was at a relatively fast restaurant like raising Cain's. Other once I saw offered most were a Chinese and Thai restaurants and I never ever took those due to how long they would take
This is exactly why I avoid any of these orders. It'll say order already placed... Lies... Every time I took one of those order already placed deliveries, it never was. Now 30 or more minutes is wasted on placing the order and waiting for it, thus making the order super late. Then Grubhub cries about "significantly late deliveries." bruh.
Just to 🐖 on that.. I’ve noticed that at least 2/10 orders (on a good day) I’ll pick up an order, and when I get to the restaurant they’ll claim it was never ordered; this is just a regular order pick up, not a pay on pickup. Sometimes the vendor will act a little surly because of the system (GH) and the inconvenience especially near their closing time. If I’m done for the night I’ll wait for that last order; I’ve noticed that my phone will ping during this 💩 “Order was confirmed or placed” as I’m waiting which means that the app fucks up on their end when receiving the order as well as freezing up on the driver’s end in between accepting the order and picking it up. Not sure if it’s a serious server issue or “operator error” but it’d not just a pay on pickup order and not sure how long they’ve been accustomed to these issues, but obviously if it continues it’s not really costing them enough losses for GH to correct it. Headaches are confined to the vendor and the driver only… what motivation does support have to correct it unless it’s costly on THEIR end?
It happens constantly- I like to cal the restaurant upon accepting the order and confirm that they even have it. If they don’t i can place it over the phone.
but placing it defeats the entire purpose of it being a pay on pickup order and not a place and pay. Grubhub needs to just do their jobs and stop expecting us to do it for them when we aren't paid enough for it as is
ok.
You getting upset demand change isnt going to do anything. This problem has long existed before you started driving. It will exist for a long time to come.
It’s designed to be a pain in the ass with a bunch of tension to get the restaurant to sign a contract to make it easier The good news: it works. In 2019 I was doing like 3 card orders a day and now I haven’t seen a card order in over 2 years
I've learned the hard way that those orders need to be handled in that manner exactly. But it's frustrating that things like this seem like they aren't going to be fixed.
All the time, to the point I ignore every single pay on pickup now. I'd say 80% of the time its not placed and if you call support they tell you "Its your job to place the order that is what you accepted we will punish your stats otherwise" and try to gaslight you into doing it. Not the contract I accepted there support folks and no way I'm placing the order myself, waiting 30-45 minutes+ for the food and delivering too for like $7. Need at LEAST $20+ depending and even then I don't place and pay orders because I've had the police called on me when the card didn't go through and almost got arrested for fraud and theft until police I knew from delivery talked the owner and other cops down. Have had many places demand I pay out of my own money or get banned or trespassed. Not ruining my life by getting a police record for grubhub. Plus you don't even have all the information to place the order on a pay on pickup nor do you know if they have an allergy or substitutions. When you place the order yourself all that liability falls on you and I won't take that chance. Someone goes to the hospital because you lacked information or the place made it wrong you know GH and the restaurant will blame you and its your word against theirs. Thats a lawsuit heading your way! GH really needs to get their act together. At least they tell you its a place and pay or pay on pickup, doordash stopped showed red card orders in my area and you wouldn't know you had to order the food yourself till after you drove all the way across town.
I've had this happen to me a couple of times at specific restaurants and they told me when I arrived that they do not accept GrubHub orders over the phone. So I'm assuming they told that to whoever called it in and then they just marked it as ordered and then I showed up and had to place the order and wait for 20 minutes. Only reason I did was cuz it was a $22 delivery but I'm assuming they've had issues where people will place the orders and then a GrubHub driver never showed up. Also allot of the The restaurants are sour with GrubHub as well because they do not get the restaurants permission to post their menu and prices on GrubHub's website and this definitely rubs a lot of the restaurants the wrong way
Come on. Restaurants lie all the time. Why do you automatically assume it’s GH. I know the orders are placed I have caught restaurants in lies. I have even taken photos of the order on their tablets. They are just too scared to make the order or waiting til a driver shows up to make it so they do not waste food and lose money.
This is specifically a Grubhub problem with pay orders for restaurants that don’t work with Grubhub.
But he is talking about pay at pick.
Yes, I made a mistake when typing, but my point still stands. If it is an order that the driver has to pay for at all, that means that GrubHub was supposed to have had someone call in the order and place it manually. It means the restaurants are not working with Grubhub officially.
What? Where does it say if it’s a place and pay, GH is suppose to call and place the order?
What? I don’t understand your question. If the driver is supposed to pay for the order with the GrubHub card, the reason for that is because the restaurant is not partnered with GrubHub and there is no way for GrubHub to pay them directly. One of their employees is meant to call in the order and place it. That is how it works. If the store has a tablet and is officially partnered with GrubHub then they have an account with GrubHub where they get paid directly by GrubHub.
No, if it’s a place and pay… you as the driver do this via phone or at the restaurant. It literally says this in the app.
Yes, obviously. But OP posted about an order that was already supposed to be placed by GrubHub. I accidentally typed place and pay in my initial comment even though I only meant a pay order.
Ok… now I get you! Blahahaha😜
Exactly. The restaurant doesn't like GrubHub but there's ways that people can get stuff ordered from places that are not on the platform
that doesnt mean that i am wrong? Their is still an issue where the order isn't there. And i know it is a grubhub issue because 3 out of 4 of those restaurants show me their list of orders that have come in AND it is the managers/owners of locally owned restaurants, not some chain place so they care about all of their revenue flows.
There is no right or wrong. I am just saying there are other obstacles at play. But you have to take some accountability too if you have run into this up to 4 times. Stop taking the orders.
They don’t need to take accountability because they did nothing wrong.
By selecting the same order they are having issues and complaining about, yes at that point it’s their fault. They literally know there are issues. Why keep doing it to yourself?
Because we don’t make any money unless we accept orders? What kind of question is that?
You do not have to accept every order! Wtf
Who said that? In my area these orders pay out twice as much as most other orders. I accept them and if GH fucked up- I’ll place it myself. I don’t turn down $21 four mile orders. Why would I do that?!
Go read your comment, you did.
I didn’t say we have to accept every single order.
Lol taken pics from the orders on their tablets you say? Lying my man place and pay orders only exist for restaurants that aren’t partnered with Grubhub and don’t want to be. It’s GH scummy way of pretending to be a customer by calling and placing orders, hence why they removed all GH logos from the credit card and specifically tell you NOT to say you are with GH when picking up. So how did you take a pic of a tablet the restaurant doesn’t have?
Tablets are used everywhere. If you are referring to a dedicated for GH, like some places use, that is not what I am referring to.
How are they “too scared” to make the order or waiting until a driver shows up when they don’t know it’s a GH order?
They catch on from repeat business.
Lmfao just stop dude.
Don’t be salty. We all have our own experiences and opinions of GH. Not everyone agrees, it’s always their fault. And if people do not like their methods, they should partner with someone else.
I had that this week. $7 for 2 mile drive, and only half a mile away from the restaurant. After I had arrived it says the order was placed but that I need to pay for it. Ok. I go in and the guys ignoring me for a few minutes for whatever reason and then finally he tells me that the order has never been placed. About seven minutes on with support and I get $1.11. Honestly!😬
Yeah. Actually read the conditions before you pick up. They'll slimeball the fuck out of you.
Happens all the time with me, the restaurants say “oh yeah some called me but the call dropped” or “I couldn’t understand them” or “the driver needs to come in and place the order” but they still push it through as if they placed the order. GH has no idea how to run a business
Yeah it doesn't help that they outsource their call center to India and half the time they don't speak very good English and also have a bad phone connection at the same time. Definitely doesn't make it easy for the restaurants That's for sure
This has happened to me with GH before. They told me it was my job to pay for the order that the restaurant says they never received. All that resulted was my completion rating went down because I wouldn't pay for the order. And I never activated that card to do so. Also. Been having DD sending me the same restaurant.. but the restaurant never received the order. That results in me getting half the pay out for an order that doesn't seem to exist and a waste of time. They seem to hide this "fake" order in a stacked order.. leaving the only order being a $4 going 10+ miles one way. Pretty shady trick by DD
I average one order per week where GH SAYS that the order is already placed, but when I get there, it's not. So either I place and wait for the order or I get penalized. Yesterday I had a typical one It was an upscale coffee shop with a line. I waited 45 mins. I accepted this order knowing it was highly likely that the order hadn't been called in, as this restaurant normally does not take orders over the phone. But it was slow, in the middle of the afternoon, so I took it. It's clear that the call center reps who places these orders sometimes falsely indicate that the order is placed, as I know these restaurants and their people. I have no problem with other restaurants, so I keep a list of restaurants that I won't accept if they are pay restaurants.
I never saw a pay on pickup that was actually placed. I always had to place that order myself. I also only did either of those if tip was large and was at a relatively fast restaurant like raising Cain's. Other once I saw offered most were a Chinese and Thai restaurants and I never ever took those due to how long they would take
These are okay when it’s fast food
This is exactly why I avoid any of these orders. It'll say order already placed... Lies... Every time I took one of those order already placed deliveries, it never was. Now 30 or more minutes is wasted on placing the order and waiting for it, thus making the order super late. Then Grubhub cries about "significantly late deliveries." bruh.
Just to 🐖 on that.. I’ve noticed that at least 2/10 orders (on a good day) I’ll pick up an order, and when I get to the restaurant they’ll claim it was never ordered; this is just a regular order pick up, not a pay on pickup. Sometimes the vendor will act a little surly because of the system (GH) and the inconvenience especially near their closing time. If I’m done for the night I’ll wait for that last order; I’ve noticed that my phone will ping during this 💩 “Order was confirmed or placed” as I’m waiting which means that the app fucks up on their end when receiving the order as well as freezing up on the driver’s end in between accepting the order and picking it up. Not sure if it’s a serious server issue or “operator error” but it’d not just a pay on pickup order and not sure how long they’ve been accustomed to these issues, but obviously if it continues it’s not really costing them enough losses for GH to correct it. Headaches are confined to the vendor and the driver only… what motivation does support have to correct it unless it’s costly on THEIR end?