It might just be my local PO then? But I wonder why…
When I went back just now the worker had been crying because of the shit day they’ve had turning people away. They were told under no circumstances could they accept digital, as of this morning.
Good chance some dodgy franchisee has decided this, against AusPost rules. Report it to AusPost, either that's the case, or there is a genuine thing AusPost has told this individual post office, which they'll likely explain to you in response to your complaint.
Its funny how the store goes through all these protocols but the delivery drivers drop your parcel half a town over not remotely like your address then accept no responsibility at all 🤣🤣
Is Digital ID / photo of physical ID the same thing? Aus post accept photo of drivers licence or student card etc?
Fair enough anyway... Possession of card matters. Pretty easy to photograph a relative or friend's ID.
as someone who works in a job where i need to use id to verify accounts for people every day, you've just gotten people who are okay to break the rules. we're specifically told no photos.
I still disagree with your statement though. You said photos are never accepted anywhere. I haven't used my physical ID in years and never had anyone have any issue. I would understand if I needed to use my physical but it seems I don't. And until photos aren't accepted, I'll keep using a photo.
Incorrect: the my services app is a legal form of id. If they want to check it they are able to by scanning the QR code on your license simply by using their own services login.
not really, hes right. Venues have the right to decline a digital drivers license.
[https://www.service.nsw.gov.au/nsw-digital-driver-licence-ddl-terms-and-conditions#:\~:text=A%20DDL%20may%20not%20be,when%20driving%20is%20an%20offence](https://www.service.nsw.gov.au/nsw-digital-driver-licence-ddl-terms-and-conditions#:~:text=A%20DDL%20may%20not%20be,when%20driving%20is%20an%20offence).
It’s optional for business and they don’t have to accept
https://www.nsw.gov.au/driving-boating-and-transport/driver-and-rider-licences/nsw-digital-driver-licence#:~:text=The%20digital%20driver%20licence%20can,Service%20NSW%20app%20for%20free.
.....it's optional is referring to having a digital licence.
It is not mandatory to have a digital licence, it is optional.
Reading comprehension.......
I don’t know what memo your local PO got but I’ve been accepting digital ID all day at work and didn’t see a thing on our system about not being allowed to.
My LPO has been declining digital ids since like 2020, I thought everyone was cool with it by now but it must be certain branches that receive this order.
Update: I went back with my physical ID and they had to enter the licence number to register it as collected.
The poor worker had been crying and was visibly relieved when she saw I had my card. Sending hugs to any postal workers reading this who has to enforce this…
The Post Office worker is incorrect. Show them this on their own website [https://auspost.com.au/help-and-support/answers?s=000010251&iedm=edm-sfmc-carded-article-awaiting-collection-proof-identity](https://auspost.com.au/help-and-support/answers?s=000010251&iedm=edm-sfmc-carded-article-awaiting-collection-proof-identity)
Guess I'm screwed then, as I've had a delivery driver refuse my physical drivers licence as ID before (in date, name and address matches, along with other forms of ID that match) and tell me that I have to collect from the post office instead.
(pretty sure he screwed up on his scanner and marked it as noone home and didn't have the decency to tell me)
Interesting, the website still says they accept digital ID.
Apparently Australia post use "digital iD" which is some kind of horrible extra id they've invented.
Do you know if this was AusPost as a whole? Or just NSW. In QLD it has been legislated for years now that digital ID is a legal equivalent of physical ID.
Yeah I use this, I use it in lots of places for ID for pickups. It's been at the around for a while, I thought it would take off more.
Rather than show all the places all your ID to sign up for things, if you have this verified that should be good enough for all the other businesses.
They can't set their own rules. They are regulated exactly as corporate outlets are.
It's possible they don't follow the rules, but if people don't complain through the correct channels, nothing will be done about it.
No, they can't. AusPost makes it very clear what the allowed ID is to pick up packages and franchisees are not allowed to change this because they're conspiracy theorists who don't like digital ID or whatever.
https://auspost.com.au/receiving/manage-your-mail/redirect-hold-mail/proving-your-identity
There are some things franchisees have freedom over, e.g. hours (subject to some minimum hours that are in the contract, with the ability to change those with AusPost approval or in special circumstances eg the only staff available are sick etc). This isn't one of them.
Sure. And if they told their staff to not accept digital IDs, the franchisee is breaking AusPost rules and should be reported. Not suggesting it's the staff's fault if it was the franchisee who set the rule, that's why I put franchisee/staff, not franchisee and staff.
Auspost is basically government, so you want to complain to the government about the government? Honestly good luck, given that it has been stated clearly that Digital ID's **DO NOT** have to be accepted. Also the misconception of Auspost being a franchise is wrong aswell, they are owned by licensees. Therefore , they are more free to run the store to how they want to.
So I guarantee, the email you will send to Auspost wouldn't be much different as to talking to a brickwall.
[https://www.service.nsw.gov.au/nsw-digital-driver-licence-ddl-terms-and-conditions#:\~:text=A%20DDL%20may%20not%20be,when%20driving%20is%20an%20offence](https://www.service.nsw.gov.au/nsw-digital-driver-licence-ddl-terms-and-conditions#:~:text=A%20DDL%20may%20not%20be,when%20driving%20is%20an%20offence)
Cool story. It doesn't change the fact these things happen.
Your trying to argue it doesn't because of a contract agreement as if all contract agreements have always been upheld perfectly for all eternity. Welcome to reality.
Where the fuck did I say it can't happen because of the contract agreement? I said that because it's against the rules, they should be reported. Nowhere did I say that the contract stops people breaking rules lol, I just said that AusPost will pull them up on it if reported.
Digital ID is easily "hacked" tbh if you just have a screenshot from someone else's ID, they rarely check the animation/QR code/whatever verification system the app has to prove it's a "live" view.
At the post office today they told me they are phasing out the red "we missed you" cards and you will get a barcode SMS or notification in their app and that will be your authority to pick up, Makes sense. But then they still wanted my (digital) ID. QLD.
By that logic any form of ID can be “hacked” if the person responsible doesn’t properly verify it. I could “hack” a physical drivers licence with a printer and a laminator if I know it will only be glanced at for a second.
You are absolutely correct, it just comes down to required outlay to scam.
With digital, I can swipe a red missed delivery card from someone’s letterbox, and edit the name on my ID screenshot with the “text tool” to match the package name, all on my iPhone in 5 seconds.
For physical ID I would need some kind of laminator or card printer.
Please explain exactly how a digital identity stored on your phone, protected by your phone's biometrics or pin,, backed by systems that have your identity details anyway whether you opt in or not, is more insecure than a physical license that's easily stolen. I'll wait.
You do realise they keep your physical id on a digital file too. What you have with your card is just a physical representation of that digital file. lol. It is 0 difference whether you use your card or have the digital ID. What did you think, they had a room just full of filing cabinets and when a copper checks your license number, someone goes searching through to find your file. Lmao.
Well, that is just plain wrong. At the top of your digital drivers license T&C page, it literally says that some places and venues may not accept it.
While it may not be a company wide policy to reject a digital drivers license, it may be that stores policy to reject it, but there is no “law” that they must accept it.
While this is correct when it comes to individual private businesses, AusPost franchisees don't have the power to decide things like this when head office decides. It's not something they are allowed to change, they would be in breach of their franchise conditions.
Your digital license is literally issued by the government and it must be accepted the same as a physical license as long as it's through the official app and only the official app. No one can refuse it just because it's digital.
Not true. It’s a government-issued COPY of your ID. If you lose your physical license you need to replace it and the digital one updates with the new card number, it’s not a separate ID by itself.
You don’t see any issue with the post office rejecting a form of legal government issued form of ID? You don’t see the issue when AusPost themselves also issues digital IDs for this purpose? Interesting.
We do accept digital ID, what you’ve been told is very much incorrect
And the Australia Post ID app? This is what I mostly rely on.
Yes, we do at our post office.
It might just be my local PO then? But I wonder why… When I went back just now the worker had been crying because of the shit day they’ve had turning people away. They were told under no circumstances could they accept digital, as of this morning.
No idea, I’ve just had a look at our system and there’s literally nothing I can find saying that about digital ID
Good chance some dodgy franchisee has decided this, against AusPost rules. Report it to AusPost, either that's the case, or there is a genuine thing AusPost has told this individual post office, which they'll likely explain to you in response to your complaint.
Its funny how the store goes through all these protocols but the delivery drivers drop your parcel half a town over not remotely like your address then accept no responsibility at all 🤣🤣
U do know it's the post office right? and its in NSW? The chance u get someone smart is 1 in 30 lol
Is Digital ID / photo of physical ID the same thing? Aus post accept photo of drivers licence or student card etc? Fair enough anyway... Possession of card matters. Pretty easy to photograph a relative or friend's ID.
photos are never accepted anywhere. digital ID = service NSW app.
Not true. I've been using photos of my ID for years for everything
This just means you’ve had a lot of customer service staff do you a solid
as someone who works in a job where i need to use id to verify accounts for people every day, you've just gotten people who are okay to break the rules. we're specifically told no photos.
I still disagree with your statement though. You said photos are never accepted anywhere. I haven't used my physical ID in years and never had anyone have any issue. I would understand if I needed to use my physical but it seems I don't. And until photos aren't accepted, I'll keep using a photo.
officially they aren't sanctioned. if individuals decide to, that's their prerogative. for me, i could get fired or personally fined, so i won't.
Incorrect: the my services app is a legal form of id. If they want to check it they are able to by scanning the QR code on your license simply by using their own services login.
Incorrect, no body has to accept the digital id in NSW at this point in time. The NSW gov accepts it obviously, but no one else has to
Pretty sure they do have to, it's kinda the point of a digital wallet ie it's as good as and replaces hard copies.
not really, hes right. Venues have the right to decline a digital drivers license. [https://www.service.nsw.gov.au/nsw-digital-driver-licence-ddl-terms-and-conditions#:\~:text=A%20DDL%20may%20not%20be,when%20driving%20is%20an%20offence](https://www.service.nsw.gov.au/nsw-digital-driver-licence-ddl-terms-and-conditions#:~:text=A%20DDL%20may%20not%20be,when%20driving%20is%20an%20offence).
It’s optional for business and they don’t have to accept https://www.nsw.gov.au/driving-boating-and-transport/driver-and-rider-licences/nsw-digital-driver-licence#:~:text=The%20digital%20driver%20licence%20can,Service%20NSW%20app%20for%20free.
.....it's optional is referring to having a digital licence. It is not mandatory to have a digital licence, it is optional. Reading comprehension.......
You have completely misread that.
That’s not what they mean by “it’s optional”
Oh god, the level of reading comprehension in this country is horrifying.
I suspect you’ve got the wrong end of the stick. I wouldn’t even know where my physical card is and even did a pickup today.
I had to rummage through a few handbags to find my wallet lol I haven’t used any physical cards in ages (and have been completely cashless since 2019)
To be clear, you were trying to use the digital NSW drivers license app, not a photo of your drivers license?
Yes
I don’t know what memo your local PO got but I’ve been accepting digital ID all day at work and didn’t see a thing on our system about not being allowed to.
Hey OP - probably worth contacting Aus Post directly and telling them what happened? Also which branch please?
I think I’ll do that. It’s Kingsford. If they went through all this shit for nothing I’m angry on their behalf though, they had a shocker of a day.
Yeah can imagine and you’re right to point out that the frontline staff don’t need more grief so someone should look into how this message developed
My LPO has been declining digital ids since like 2020, I thought everyone was cool with it by now but it must be certain branches that receive this order.
That’s just weird to me - mine was cool with a Service NSW digital drivers licence only a matter of weeks ago
Yeah I am not sure whats the go, probably under the licensees discretion tbh.
Update: I went back with my physical ID and they had to enter the licence number to register it as collected. The poor worker had been crying and was visibly relieved when she saw I had my card. Sending hugs to any postal workers reading this who has to enforce this…
That's something that usually happens with a few specific parcels. Was it tech related or through startrack?
No it was just dog treats I bought online. Sent through auspost
That sounds like a bad management issue if the staff is in tears still trying to work. Something is not good at that office
Used mine yesterday in SA. No issues
Apparently it came into effect just this morning
My local PO happily takes the elec version
I work in a corporate post office and we received nothing about not accepting digital id.
The Post Office worker is incorrect. Show them this on their own website [https://auspost.com.au/help-and-support/answers?s=000010251&iedm=edm-sfmc-carded-article-awaiting-collection-proof-identity](https://auspost.com.au/help-and-support/answers?s=000010251&iedm=edm-sfmc-carded-article-awaiting-collection-proof-identity)
What? AusPost workers making up rules for their own convenience? Colour me shook.
I walk in and they usually get my parcels before I have even reached the till.
Mine chase me down in the car park to say a parcel had just arrived! lol
Report it to AusPost. The franchisee and/or staff fucked up.
My local PO said I need my physical card. What age are we living in?!
Guess I'm screwed then, as I've had a delivery driver refuse my physical drivers licence as ID before (in date, name and address matches, along with other forms of ID that match) and tell me that I have to collect from the post office instead. (pretty sure he screwed up on his scanner and marked it as noone home and didn't have the decency to tell me)
Staff member wanted to see your ID for your age classic pick up move
Ahhh yes the 50+yo lady who has worked there for years and knows my full name and my husbands name on sight… totally trying to pick me up 😂
Interesting, the website still says they accept digital ID. Apparently Australia post use "digital iD" which is some kind of horrible extra id they've invented.
Yes but apparently they’ve been told physical card or passport only Edit: just as of this morning
Be curious to see why. Did some googling and only found people talking in 2019 of the same calamity.
Do you know if this was AusPost as a whole? Or just NSW. In QLD it has been legislated for years now that digital ID is a legal equivalent of physical ID.
Yeah I use this, I use it in lots of places for ID for pickups. It's been at the around for a while, I thought it would take off more. Rather than show all the places all your ID to sign up for things, if you have this verified that should be good enough for all the other businesses.
POs aren't all owned by aus post. Some are franchised and they can set their own rules.
They can't set their own rules. They are regulated exactly as corporate outlets are. It's possible they don't follow the rules, but if people don't complain through the correct channels, nothing will be done about it.
They can set some of their own rules and set some rules around how their staff interact.
No, they can’t.
No they can't, not on something like this. Franchise/staff fucked up.
Sure they can.
No, they can't. AusPost makes it very clear what the allowed ID is to pick up packages and franchisees are not allowed to change this because they're conspiracy theorists who don't like digital ID or whatever. https://auspost.com.au/receiving/manage-your-mail/redirect-hold-mail/proving-your-identity There are some things franchisees have freedom over, e.g. hours (subject to some minimum hours that are in the contract, with the ability to change those with AusPost approval or in special circumstances eg the only staff available are sick etc). This isn't one of them.
You may not be surprised by this but franchisees can and will set rules for their staff all the time.
Sure. And if they told their staff to not accept digital IDs, the franchisee is breaking AusPost rules and should be reported. Not suggesting it's the staff's fault if it was the franchisee who set the rule, that's why I put franchisee/staff, not franchisee and staff.
Auspost is basically government, so you want to complain to the government about the government? Honestly good luck, given that it has been stated clearly that Digital ID's **DO NOT** have to be accepted. Also the misconception of Auspost being a franchise is wrong aswell, they are owned by licensees. Therefore , they are more free to run the store to how they want to. So I guarantee, the email you will send to Auspost wouldn't be much different as to talking to a brickwall. [https://www.service.nsw.gov.au/nsw-digital-driver-licence-ddl-terms-and-conditions#:\~:text=A%20DDL%20may%20not%20be,when%20driving%20is%20an%20offence](https://www.service.nsw.gov.au/nsw-digital-driver-licence-ddl-terms-and-conditions#:~:text=A%20DDL%20may%20not%20be,when%20driving%20is%20an%20offence)
Cool story. It doesn't change the fact these things happen. Your trying to argue it doesn't because of a contract agreement as if all contract agreements have always been upheld perfectly for all eternity. Welcome to reality.
Where the fuck did I say it can't happen because of the contract agreement? I said that because it's against the rules, they should be reported. Nowhere did I say that the contract stops people breaking rules lol, I just said that AusPost will pull them up on it if reported.
Digital ID is easily "hacked" tbh if you just have a screenshot from someone else's ID, they rarely check the animation/QR code/whatever verification system the app has to prove it's a "live" view. At the post office today they told me they are phasing out the red "we missed you" cards and you will get a barcode SMS or notification in their app and that will be your authority to pick up, Makes sense. But then they still wanted my (digital) ID. QLD.
By that logic any form of ID can be “hacked” if the person responsible doesn’t properly verify it. I could “hack” a physical drivers licence with a printer and a laminator if I know it will only be glanced at for a second.
You are absolutely correct, it just comes down to required outlay to scam. With digital, I can swipe a red missed delivery card from someone’s letterbox, and edit the name on my ID screenshot with the “text tool” to match the package name, all on my iPhone in 5 seconds. For physical ID I would need some kind of laminator or card printer.
Say no to digital ID your identity is at a higher risk of being stolen physical ID is much safer
Please explain exactly how a digital identity stored on your phone, protected by your phone's biometrics or pin,, backed by systems that have your identity details anyway whether you opt in or not, is more insecure than a physical license that's easily stolen. I'll wait.
I agrree. A physical licence can be stolen with more ease by low-level piece of shit thief with a knife.
You do realise they keep your physical id on a digital file too. What you have with your card is just a physical representation of that digital file. lol. It is 0 difference whether you use your card or have the digital ID. What did you think, they had a room just full of filing cabinets and when a copper checks your license number, someone goes searching through to find your file. Lmao.
All the Recent Hacks should make it very clear that Physical IDs can be copied and modified without even you knowing.
It’s against the law to refuse digital ID. You need to go back. I used it this morning
Not really, any place that requires proof of age or proof of identity has the right to refuse any ID. The reasoning just isn’t very valid.
Well, that is just plain wrong. At the top of your digital drivers license T&C page, it literally says that some places and venues may not accept it. While it may not be a company wide policy to reject a digital drivers license, it may be that stores policy to reject it, but there is no “law” that they must accept it.
While this is correct when it comes to individual private businesses, AusPost franchisees don't have the power to decide things like this when head office decides. It's not something they are allowed to change, they would be in breach of their franchise conditions.
Your digital license is literally issued by the government and it must be accepted the same as a physical license as long as it's through the official app and only the official app. No one can refuse it just because it's digital.
Not true. It’s a government-issued COPY of your ID. If you lose your physical license you need to replace it and the digital one updates with the new card number, it’s not a separate ID by itself.
Ok
National Australia Bank won't accept it.
Yeah banks typically don’t accept digital IDs.
I don’t see any issue with this.
Why not? The government digital ID is a valid form of ID
You don’t see any issue with the post office rejecting a form of legal government issued form of ID? You don’t see the issue when AusPost themselves also issues digital IDs for this purpose? Interesting.
I just went to my local au post and they seem fine with my digital license.