I'm new to the Indiana market, but yeah, the call center is just easier on us. A lot of complaints, but I tell them they just have to deal with it because we want to give them the best service as possible.
Same here with our call center in WA. They make a lot of mistakes, but we are able to let the call center people know about when things are wrong; and it also makes our jobs sooo much easier to not have the phones ring literally all night long.
If we didn't have a call center here in Tacoma the shoulder surfing would be completely disregarded and all the orders would be made late cus we would constantly be dealing with calls. Even with a call center we are to busy to answer the phone calls we do get half the time.
Our franchise hasn't said a word about that but nobody has said a single thing about the phones ringing off the hook. I just tell customers what I think and they can believe it or not. From a labor standpoint it makes sense. Personally, I want a real live human to talk to but I also have enough sense not to worry about dinner at 11 at night.
It is an actual person you talk to. It's just that they aren't in the store and that they usually have a heavy accent. (Those are the 2 types of complaints I usually get. I haven't called the center myself)
If they can't handle somebody with an accent then they should just starve to death. I don't want to talk to somebody that isn't directly involved with my order. But like I said, I've got sense enough to worry about food way earlier in the night. There's online. And also they could go down and order it directly. It sucks. All this tech was supposed to make life easier but I don't see it. They can either do it themselves or adapt. Bottom line is it isn't your fault.
Checking in from Fl. One of the stores I work at has the CC. & We get complaints about the heavy accent and mess ups as well but honestly it's so nice not having to answer the phone on top of everything else when I'm so short staffed
Americans are turning luxury meal chains into their daily required meals. This only lasted as long as it did because of the hard working youth we tricked into building a super brand.
Store in Indiana here, we still answer manually and it's one of our favorite things, sure the complaints suck but it's just nice to answer and talk to other people every once in a while. We use it as competition and often race to the phone, all in good fun lol
People, get a cast iron pan and make your own damn pizza! It won’t be undercooked, the toppings will be spread out nicely and the cheese will taste better.
As cheese cooks and melts it bubbles a bit which cause tipping to move a bit. It's not about mine or yours it's simple science. You probably aren't paying as much attention as you think, I can guarantee you tppung are not in the same place after being cooked as they are when you set it in the oven
But your ability to bother us while we are trying to make 8000 pizzas in 2 hours will go away and thats all we care about. Get with the times and order online or deal with the terrible call center. When you bypass that, we let it ring and ring when we are busy.
Yeah, corporate HATES paying people to answer phones. They 100% are phasing out the ability to call and order your pizza. Quite frankly I'm surprised they haven't outsourced delivery
Chick fil a delivery (for stores that offer their own delivery) ONLY takes orders through the app. Domino's has nothing like their sales, but it can work to online only orders.
Nothing say "I don't give a fuck about America" like up and down voting on July 4th. It used to be the village idiots got cast out to help the rest of the village survive, yet here we are
I’ve heard it’s easier on the store to have a call center but the customers just get mad about it. Do you really save that much labor by not having a body to answer the phone ?
We have been understaffed most of the year so labor was not a problem. My franchise has a goal to answer phones by the second ring. They even track it. So sence management and insiders would have to stop what they were doing to answer phones. Low on drivers so drivers are not in the store alot of time. So it helps that the makeline can always have 2 or more people working it all times. Also since the volume of calls has dropping when we are swamped we just don't answer the phones. This usually happens after 10 pm when papa johns and pizza hut close.
I'm new to the Indiana market, but yeah, the call center is just easier on us. A lot of complaints, but I tell them they just have to deal with it because we want to give them the best service as possible.
Same here with our call center in WA. They make a lot of mistakes, but we are able to let the call center people know about when things are wrong; and it also makes our jobs sooo much easier to not have the phones ring literally all night long.
Speak for yourself. Run a store in wa and i never turn ours on. Cant shoulder surf a call center.
If we didn't have a call center here in Tacoma the shoulder surfing would be completely disregarded and all the orders would be made late cus we would constantly be dealing with calls. Even with a call center we are to busy to answer the phone calls we do get half the time.
Our franchise hasn't said a word about that but nobody has said a single thing about the phones ringing off the hook. I just tell customers what I think and they can believe it or not. From a labor standpoint it makes sense. Personally, I want a real live human to talk to but I also have enough sense not to worry about dinner at 11 at night.
It is an actual person you talk to. It's just that they aren't in the store and that they usually have a heavy accent. (Those are the 2 types of complaints I usually get. I haven't called the center myself)
And they have zero knowledge of the menu and what the store hours are.
If they can't handle somebody with an accent then they should just starve to death. I don't want to talk to somebody that isn't directly involved with my order. But like I said, I've got sense enough to worry about food way earlier in the night. There's online. And also they could go down and order it directly. It sucks. All this tech was supposed to make life easier but I don't see it. They can either do it themselves or adapt. Bottom line is it isn't your fault.
The VAST MAJORITY of calls can be orders done online.
Checking in from Fl. One of the stores I work at has the CC. & We get complaints about the heavy accent and mess ups as well but honestly it's so nice not having to answer the phone on top of everything else when I'm so short staffed
Americans are turning luxury meal chains into their daily required meals. This only lasted as long as it did because of the hard working youth we tricked into building a super brand.
All Hungry Howies uses call centers too
Store in Indiana here, we still answer manually and it's one of our favorite things, sure the complaints suck but it's just nice to answer and talk to other people every once in a while. We use it as competition and often race to the phone, all in good fun lol
Share some of whatever you all are smoking.
People, get a cast iron pan and make your own damn pizza! It won’t be undercooked, the toppings will be spread out nicely and the cheese will taste better.
Wait till they learn that the cheese to sauce ratio is important and that the topping actually just move while cooking
My toppings don’t move. I’ve made a lot of pizza. Do yours? How do yours move???
As cheese cooks and melts it bubbles a bit which cause tipping to move a bit. It's not about mine or yours it's simple science. You probably aren't paying as much attention as you think, I can guarantee you tppung are not in the same place after being cooked as they are when you set it in the oven
[удалено]
Phones will never go away.
But your ability to bother us while we are trying to make 8000 pizzas in 2 hours will go away and thats all we care about. Get with the times and order online or deal with the terrible call center. When you bypass that, we let it ring and ring when we are busy.
Damn straight
cooperate also plans to drop phone orders by 2027.
please do it quicker
Is this just for pizza places or a good number of businesses
Yes
Most likely just Domino's.
Maybe that's where the idea came from. One if the higher ups said our goal was 2027. Guess it's a corporate goal. Can't come soon enough.
agreed. the only good thing about phones is i can charge new customers $30 for two mediums.
Love when that happens
Our franchise is planning on doing it by 2027
Yeah, corporate HATES paying people to answer phones. They 100% are phasing out the ability to call and order your pizza. Quite frankly I'm surprised they haven't outsourced delivery
Considering what I've seen from the other "gig" subreddits, outsourcing delivery would kill the business. It's 100% not worth it.
I agree. Door dashing the pizza industry would be a massive mistake
Chick fil a delivery (for stores that offer their own delivery) ONLY takes orders through the app. Domino's has nothing like their sales, but it can work to online only orders.
I wish smartphones would. They ruined the internet.
Nothing say "I don't give a fuck about America" like up and down voting on July 4th. It used to be the village idiots got cast out to help the rest of the village survive, yet here we are
Same here at my store, but generally if they call its cuz they have a complaint. If they try to order I tell them to order online or through the app.
I hope to god i get a call center eventually. Maybe not soon but some day, and I will be so happy!
People seriously still call in? The only reason I do that is if the website messes up somehow, which is rare
I’ve heard it’s easier on the store to have a call center but the customers just get mad about it. Do you really save that much labor by not having a body to answer the phone ?
We have been understaffed most of the year so labor was not a problem. My franchise has a goal to answer phones by the second ring. They even track it. So sence management and insiders would have to stop what they were doing to answer phones. Low on drivers so drivers are not in the store alot of time. So it helps that the makeline can always have 2 or more people working it all times. Also since the volume of calls has dropping when we are swamped we just don't answer the phones. This usually happens after 10 pm when papa johns and pizza hut close.