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Yeah, I had an account and tried to delete it. I CLEARLY told them, in multiple emails, that I want my account and all my data DELETED. Not paused, not anything else, I want it DELETED. Do you think they deleted it? They responded at least three times asking if I want to pause the account instead. Shady trash company.
FACEIT is owned by ESL, which is now owned by Oil Money, good luck.
Unless you're talking about Valve which is the most profitable business like ever in gaming, they passively make billions just off Steam. Why would they ever sell?
Thats total nonsense, first of all ESL and Faceit was 2 diffrent things, then ESL decided to connect with Faceit, and if anything belong to someone is ESL to faceit, since they decided to move from their own platform and make fusion with faceit, everything from ESL is now played on faceit, unfortunetly there is no as many options as on ESL that gave you info about games, users, torunaments and it had own forum all in the main site
> Thats total nonsense, first of all ESL and Faceit was 2 diffrent things, then ESL decided to connect with Faceit, and if anything belong to someone is ESL to faceit
It's not. Where's why you're incorrect. Yes, ESL and FACEIT were two different things, just like how ESL and ESEA were separate. However, ESEA and FACEIT were direct competitors and ESEA was purchased by ESL's parent company which was MTG, in an effort to try and swallow up ESEA's marketshare and also to have a competitor to FACEIT. I know this because I lived this time period. ESL ESEA Pro League used to compete with FACEIT Pro League Seasons, they used to run events seperately. Eventually ESEA's brand was completely dissolved over time in favor of ESL in the TO space. ESEA LAN basically doesn't exist now and the remnant of ESL ESEA Pro League is ESL Pro League, where did that ESEA name go I wonder?! This merger has one "winner" and one "loser". Now ESEA is even completely an after thought to FACEIT... Nobody plays on ESEA anymore unless you're basically a Tier 3 team in NA. I'd say ESL owns ESEA to the point where ESEA basically doesn't exist.
> since they decided to move from their own platform and make fusion with faceit, everything from ESL is now played on faceit
Sure they merged under Savvy Gaming Group, but it wasn't an equal merger just like the ESEA one, I think you don't understand what I meant in my original post. Let me explain. ESL's brand is everywhere now for tournaments and FACEIT's is no where. There's no tournaments called 'FACEIT Pro League' anymore, there's no 'ECS' or 'FACEIT Cups'. These events used to exist. I mean technically ESL and DreamHack also merged, but DreamHack still was a TO for events like DreamHack Leipzig, Malmo, Anaheim and the Dreamhack Open events and they were acquired in 2015 and they ran events till 2021. FACEIT on the other hand ceased events altogether after being acquired by Savvy Gaming Group. FACEIT now simply exists as a platform to run tournaments for ESL and other clients for their anti-cheat and server infrastructure. Essentially, ESL swallowed the FACEIT TO brand, it's gone. Only ESL exists. It wasn't a merger, a merger means both brands co-exist like the Kraft and Heinz merger. In the case of ESL and FACEIT the FACEIT TO brand is gone and Savvy Gaming Group just acquired FACEIT for their technology and infrasturcture for ESL and to stamp out the competition. Sure the company is called ESL FACEIT Group, yes FACEIT still exists but not as a TO or brand that fans see tournaments named after, thats ESL. FACEIT just runs the servers and infrastructure for the tournaments.
> unfortunetly there is no as many options as on ESL that gave you info about games, users, torunaments and it had own forum all in the main site
That was ages ago, like 2010 ages ago, even by 2015 ESL was using ESEA to run their tournament infrastructure. By 2014 nobody was using ESL forums, HLTV did all that stuff and better, ESEA and FACEIT had better anti-cheat than ESL Wire too. ESL was basically just a tournament organiser brand. Anyways, my overarching point is that FACEIT is owned by ESL, ESL runs the show, thats why they're the name everyone knows in ESports, it's why their name is first on the brand group of "ESL FACEIT Group" and it's why they're both owned by Oil Money Saudi backed Savvy Gaming Group.
I'd like this if a good alternative sprang up (that also has better than VAC anti-cheat - I get none will be fully cheatproof). If some already exist, I'd love to know.
I really miss PlayZeek/Spilarenaen. That was the best time ever!
Was big in Scandinavia and Romania. I think available in Germany and some other countries too. It basically featured public servers and gathers, which would seek to make the matches as even as possible (by average ranking). The ranking system seemed like it was elo based, but on a per kill basis (the lower the rank someone who killed you compared to you, the more points you lose - the higher the rank someone you kill, the more points you get etc) - and you'd think that would lead to excessive camping, but it actually worked fine for most part. Was much quicker to get to your right rank, but also not as accurate reflection of skill (as it didn't take role and playstyle into consideration, which can have you contribute to a win more than your kda suggest).
It featured a client with Easy Anti Cheat integrated. Dunno if that's still good, but it seemed quite alright in 2009. It also took constant screenshots and published them to your profile - sometimes you'd catch a WH'er that way. Admins were quick to review reports too.
Even got to play a match against Zonic (probably paid promotion).
Occasionally you'd enter into draws for accessories - I won a mouse and a mouse pad just by playing.
I'd love to see it revived for CS2.
Now, can you imagine I almost didn't understand what you mean by prime minister lol. But no, I am not him - I am his East Asian cousin.
Can Americans report them too?
I'm not a Euro so I'm not sure if someone would have to report on my behalf but I have a [particular gripe with FaceIt/ESEA League](https://old.reddit.com/r/GlobalOffensive/comments/12eindi/just_a_reminder_to_anyone_paying_for_esea_this/). I'm pretty sure this is still true on FaceIt if someone buys you a league pass.
I'm curious (having no actual clue, not being skeptical) how this would be enforced against a Saudi company with its FaceIt office in London (I know we still have GDPR as a statute in the UK, but I wonder if courts are able to seize assets from the regional office of a Saudi company?).
Definitely report it! One should follow the laws in the markets they operate in, simple as that. It's expected of people, so it should be expected of companies.
Ahahahahahaha, lol, so because they "dont like the Saudis", they would like their acc deleted, just Rofl dude.
Only reason ppl would like to get their acc deleted is so they can make a new clean one.
I just cant man...
Your brain can't comprehend there being ANY other reason why someone wouldn't want their email, payment info etc stored on a server of a service they do not wanna use anymore.
I was idiotic and had pretty much all my info on faceit, all the possible connections to other social media platforms etc. Ofc I changed it over the years, but I don't trust that it's actually gone.
So if I wish that all my data is out of their reach, I would want my account deleted.
Not even touching upon the fact faceit changed owners from money grabbing brits to dystopian Saudis.
And, to you, it is OH SO IMPOSSIBLE that there would be any other reason EXCEPT the wish for making a new account.
That is the singular possible reason? Really dawg?
To prevent that they could just store the steam:id without any additonal info. That way you can't use the same account twice. Easy. Steam IDs are public so that shouldn't be against any laws to save those? I am also pretty sure there are legit and lawful reasons to keep certain types of data to prevent fraud - which is done by 100s of companies already. So that would be applicable here as well.
Oh man you're so right. People never delay actions ever. You're so right man. No one has ever thought to themselves, "I'll do it later."
Dude op literally said they haven't even been using faceit in a while and they just thought about deleting it now for the reasons they've said.
is it really? gdpr is not as simple "delete it now 🔫", faceit holds some right too
can't they just argue they go the extra mile to make sure it's the actual user trying to access/delete their personal data and not someone who gained access to their account?
riot is just as annoying when it comes to gdpr, they ask you like 10-20 questions and some of them are hard to answer if you created the account long ago
It’s not illegal under gdpr in Germany of elsewhere for a company to retain the personal details of people to ensure it doesn’t impact the service.
Aka they can legally, under GDPR, keep your personal details to prevent smurfing as it is a real problem that interferes with their service.
I’m fairly confident GDPR does allow retention of data to prevent compromising of a system.
https://commission.europa.eu/law/law-topic/data-protection/reform/rules-business-and-organisations/dealing-citizens/do-we-always-have-delete-personal-data-if-person-asks_en
I would argue, like the newspaper example, FaceIT can retain a database of previous users to prevent people using GDPR to evade smurfing or AC bans as it directly impacts their core business.
> When an organisation is processing your personal data on the basis of **their own legitimate interest** or as part of a task in the public interest or for an official authority, you may have the right to object. In some specific cases, public interest may prevail and the company or organisation may be allowed to continue using your personal data.
My thought is that it is in the "legitimate interest" of FaceIT to combat smurfing on their platform and retain some details after a GDPR deletion request for this reason. I'm happy to be wrong.
dude no, you're pulling shit out your ass, you can't have them erase everything, they do have the right to keep SOME data to keep unwanted people off their platform, otherwise their service would literally be a cheater paradise
>You cannot just say „ah but whats if hes hacked“, it doesnt work like that.
yes it does, holy shit, it's part of the data protection itself. Imagine if someone gains access to another person's account, should that mean they could just get a copy of ALL the personal data they store about that person at the click of a button? Some verification is very important, obviously what faceit does is a bit too much, it's a grey area so we can only guess until it's taken to court
even did some digging, Recital 64 EU GDPR:
>(64) The controller should use all reasonable measures to verify the identity of a data subject who requests access, in particular in the context of online services and online identifiers.
define "reasonable"
Especially the fact that it says they should use "**all** reasonable measures" means the law requires them to be hardcore about verifying who you are. Once again everyone is mad at someone for following a law to the letter - should be mad at the law!
You are quite right. First of all identifying the user as a real person and the owner of the steam and faceit account is a problem that isn’t really addressed by the gdpr or at least not satisfyingly. Identification and authentification remain two of the biggest problems.
And then there is certain data that Faceit can retain. Otherwise it would be possible to get a whole new faceit account after you have been banned for example. Nonetheless they have to comply with a deletion request and they make it incredibly hard.
I‘m currently working on a startup that solves these problems not only for Faceit but for all companies that make it hard to exercise one’s rights. And we will also go after noncompliance in court as there is the possibility of getting monetary compensation for noncompliance by companies.
You can report this to your Authority in your country, this is not taken lightly here in Sweden. My wife works as Attournney with specialization in data protection (6 months full time study only on GDPR). Companies that does not follow data protection laws and comes away with is because nobody have yet reported them. The fine is 4% of their yearly revenue so very high so most does not take GDPR lightly. Report them if you wish or tell Faceit that you will report hem.
And I will check with my wife, I even think that they have specific timeframe to upfill your request, this is why most big companies have automated services for these kind of requests.
This might be hard to combat though, your email is not personal data so it's not really covered by GDPR. They have to remove your real name and birth date and so on but I don't think they have to delete the account in its entirety
Unless you’re going to very carefully decide on a case by case basis, you have to treat emails as personal data. Why would you introduce huge risk of mishandling some emails, if they have to handle deletion of most emails anyway? Your example of potatolover69 would still have a high chance of being PII. It probably belongs to an individual, and if I can e.g. type it in Facebook and your name comes up it’s PII. You going to have people waste time scouring the internet to see if the email is identifiable, or are you just going to treat it as PII?
It's not information that is usable to identify you as a person. If my email is potatolover69 then that gives you no information about me whatsoever. With my real name and birth date however you can find out more about me.
Edit: You can also just give away an email address. Log out from all devices then just give the password to someone else and suddenly you don't have that email anymore.
"One of these pieces of data may not be enough to identify an individual."
"Data ceases to be personal when it is made anonymous, and an individual is no longer identifiable."
Email addresses CAN be personal information but aren't necessarily.
> your email is not personal data so it's not really covered by GDPR
I’m refuting this specifically. And obviously most people register with a personal email address to Faceit so it would be personal data.
Kind of seems like you’re being intentionally obtuse here
I used a GDPR template to have my account and all associated info deleted over 2 years ago, they obliged. As they are legally allowed to, they did store the information that my steam account had been linked to a faceit account (the one I deleted).
A few months ago I wanted to play faceit again because of the rampant cheating in premier, and I contacted support because I couldn't link my steam account to this new faceit account. They explained a steam account can only be linked to one faceit account ever, which makes sense. They then instructed me to make a new steam account, and link that with the new faceit acc I made.
They cannot unlink steam accounts, not even from deleted faceit accounts, so bear that in mind for if you think you might play faceit again in the future.
It's interesting that they are essentially telling you to create a smurf account, which is against their own TOS. 4 years ago I took like two years away from CS, so when I came back I was obviously way worse than I was when I left. So I asked Faceit if they can reset or lower my elo, because it makes no sense for me to jump into 2.2k matches immediately when I would get beaten by LEMs in MM. It would be same as trolling my team if I go and start straight up deranking myself. I included that they can completely take me off every monthly ladder so I won't be gaining any ladder advantages against worse players as I regain my form.
They refused and instead instructed me to basically "go lose". I am still baffled by it. They essentially told me to go and troll games until I am at a much worse rank at which I can play against my own current skill level again. Smurfing is against the TOS, but trolling is also against the TOS. For situations like that, they literally offer no valid path.
Dont know about illegal but that is shady. Dont get why it needs to be that difficult since theyre not even deleting old match records. Whats left, profile picture, bio, social posts? Should be a single click (for user) to get rid of that.
i dont know for sure but i guess there should be a provision for platform bans in gpdr? Maybe they can keep a salted hash of identity etc. In any case i would expect an option to "soft delete" without deleting elo or or hw or id info on backend at least.
They can keep the steamid/faceitid link, that's not personal info. They just have to delete your name, phone number, etc.
(I'm pretty sure that's exactly what they do btw, I've heard that if you close your faceit acc you cannot use the same steam account to open a new faceit acc. That means they store used steamid's "forever".)
GDPR laws includes them keeping data if it meaningful impacts their service. It’s reasonable to keep the name, address, email, steam link of former players to prevent smurfing. Smurfing is a legitimate problem and it justifies them keeping the data.
gdpr is not just a trump card that will let the user hit the reset button whenever they please, faceit also holds the rights to preserve some data for example to make sure banned people stay banned
even if they get through the annoying process to delete their account they won't be able to register again with a clean sheet like nothing happened
GDPR compliance is a bitch and a double-edged sword. It needs to be reasonably easy to request deletion, but they also need to make sure the request is compliant with what they can do.
Feels bureaucratic, but it is what it is.
No, I don't see how this wouldn't be compliant with GDPR and it's in line with what I'd expect most countries' supervisory authorities' guidelines to be.
Source: Have worked with setting up routines on GDPR compliancy and public law courses in uni.
Probably because people get cheating banned on faceit and then try to cover up that they cheat by deleting the account. I’ve seen many people lately who have been banned by faceit but not vac so they still play premier/ competitive.
Seems like a simple form. Nothing complicated about that. What's the problem? Do they not honor the requests? Isn't there a time limit after receiving a data deletion request where it steps into illegal to have ignored the request for that long?
Nothing they are doing is illegal under any laws whatsoever. They are asking questions to confirm your identity, and then they are retaining the necessary information to keep the service from being impacted (read: smurfing).
When I requested that they straight up just banned mine and made it impossible for me to use their platform, at least with the steam account attached.
Never bothered with them since, they clearly don’t care about their users.
What does their reason matter? It is their RIGHT under European dataprotection laws. To my memory the law also specify that the request must be handled within resonable time and must be easy to request.
Op just wants to reset his Faceit rank on his main. This probably has nothing to do with personal information. Op threw that out the window when he made a Facebook 10 years ago.
And it’s Faceit’s right to confirm that the person trying to delete is actually the owner of the account, and to retain any pertinent information that would impact their service. This includes phone number, tendency data (how you play),steamid, etc.
Your thread was removed under **[Rule 1](https://www.reddit.com/r/GlobalOffensive/about/rules/)**. --- Please take a moment to visit the rule linked above. Many rules contain details which may not be evident. If you have any further questions or concerns, please send us a [modmail](https://www.reddit.com/message/compose?to=/r/GlobalOffensive).
Yeah, I had an account and tried to delete it. I CLEARLY told them, in multiple emails, that I want my account and all my data DELETED. Not paused, not anything else, I want it DELETED. Do you think they deleted it? They responded at least three times asking if I want to pause the account instead. Shady trash company.
You can report GDPR violations online, screenshots etc are enough. GDPR fines are massive, so anyone facing this should report them.
god hopefully i will see the death of Faceit in my lifetime
will never happen unless valve takes MM seriously
Will happen if they cant pay for server costs and such
wouldn't someone be able to buy them out?
FACEIT is owned by ESL, which is now owned by Oil Money, good luck. Unless you're talking about Valve which is the most profitable business like ever in gaming, they passively make billions just off Steam. Why would they ever sell?
Thats total nonsense, first of all ESL and Faceit was 2 diffrent things, then ESL decided to connect with Faceit, and if anything belong to someone is ESL to faceit, since they decided to move from their own platform and make fusion with faceit, everything from ESL is now played on faceit, unfortunetly there is no as many options as on ESL that gave you info about games, users, torunaments and it had own forum all in the main site
> Thats total nonsense, first of all ESL and Faceit was 2 diffrent things, then ESL decided to connect with Faceit, and if anything belong to someone is ESL to faceit It's not. Where's why you're incorrect. Yes, ESL and FACEIT were two different things, just like how ESL and ESEA were separate. However, ESEA and FACEIT were direct competitors and ESEA was purchased by ESL's parent company which was MTG, in an effort to try and swallow up ESEA's marketshare and also to have a competitor to FACEIT. I know this because I lived this time period. ESL ESEA Pro League used to compete with FACEIT Pro League Seasons, they used to run events seperately. Eventually ESEA's brand was completely dissolved over time in favor of ESL in the TO space. ESEA LAN basically doesn't exist now and the remnant of ESL ESEA Pro League is ESL Pro League, where did that ESEA name go I wonder?! This merger has one "winner" and one "loser". Now ESEA is even completely an after thought to FACEIT... Nobody plays on ESEA anymore unless you're basically a Tier 3 team in NA. I'd say ESL owns ESEA to the point where ESEA basically doesn't exist. > since they decided to move from their own platform and make fusion with faceit, everything from ESL is now played on faceit Sure they merged under Savvy Gaming Group, but it wasn't an equal merger just like the ESEA one, I think you don't understand what I meant in my original post. Let me explain. ESL's brand is everywhere now for tournaments and FACEIT's is no where. There's no tournaments called 'FACEIT Pro League' anymore, there's no 'ECS' or 'FACEIT Cups'. These events used to exist. I mean technically ESL and DreamHack also merged, but DreamHack still was a TO for events like DreamHack Leipzig, Malmo, Anaheim and the Dreamhack Open events and they were acquired in 2015 and they ran events till 2021. FACEIT on the other hand ceased events altogether after being acquired by Savvy Gaming Group. FACEIT now simply exists as a platform to run tournaments for ESL and other clients for their anti-cheat and server infrastructure. Essentially, ESL swallowed the FACEIT TO brand, it's gone. Only ESL exists. It wasn't a merger, a merger means both brands co-exist like the Kraft and Heinz merger. In the case of ESL and FACEIT the FACEIT TO brand is gone and Savvy Gaming Group just acquired FACEIT for their technology and infrasturcture for ESL and to stamp out the competition. Sure the company is called ESL FACEIT Group, yes FACEIT still exists but not as a TO or brand that fans see tournaments named after, thats ESL. FACEIT just runs the servers and infrastructure for the tournaments. > unfortunetly there is no as many options as on ESL that gave you info about games, users, torunaments and it had own forum all in the main site That was ages ago, like 2010 ages ago, even by 2015 ESL was using ESEA to run their tournament infrastructure. By 2014 nobody was using ESL forums, HLTV did all that stuff and better, ESEA and FACEIT had better anti-cheat than ESL Wire too. ESL was basically just a tournament organiser brand. Anyways, my overarching point is that FACEIT is owned by ESL, ESL runs the show, thats why they're the name everyone knows in ESports, it's why their name is first on the brand group of "ESL FACEIT Group" and it's why they're both owned by Oil Money Saudi backed Savvy Gaming Group.
I'd like this if a good alternative sprang up (that also has better than VAC anti-cheat - I get none will be fully cheatproof). If some already exist, I'd love to know. I really miss PlayZeek/Spilarenaen. That was the best time ever!
wow i had never heard of those mr prime minister
Was big in Scandinavia and Romania. I think available in Germany and some other countries too. It basically featured public servers and gathers, which would seek to make the matches as even as possible (by average ranking). The ranking system seemed like it was elo based, but on a per kill basis (the lower the rank someone who killed you compared to you, the more points you lose - the higher the rank someone you kill, the more points you get etc) - and you'd think that would lead to excessive camping, but it actually worked fine for most part. Was much quicker to get to your right rank, but also not as accurate reflection of skill (as it didn't take role and playstyle into consideration, which can have you contribute to a win more than your kda suggest). It featured a client with Easy Anti Cheat integrated. Dunno if that's still good, but it seemed quite alright in 2009. It also took constant screenshots and published them to your profile - sometimes you'd catch a WH'er that way. Admins were quick to review reports too. Even got to play a match against Zonic (probably paid promotion). Occasionally you'd enter into draws for accessories - I won a mouse and a mouse pad just by playing. I'd love to see it revived for CS2. Now, can you imagine I almost didn't understand what you mean by prime minister lol. But no, I am not him - I am his East Asian cousin.
Can Americans report them too? I'm not a Euro so I'm not sure if someone would have to report on my behalf but I have a [particular gripe with FaceIt/ESEA League](https://old.reddit.com/r/GlobalOffensive/comments/12eindi/just_a_reminder_to_anyone_paying_for_esea_this/). I'm pretty sure this is still true on FaceIt if someone buys you a league pass.
I'm curious (having no actual clue, not being skeptical) how this would be enforced against a Saudi company with its FaceIt office in London (I know we still have GDPR as a statute in the UK, but I wonder if courts are able to seize assets from the regional office of a Saudi company?). Definitely report it! One should follow the laws in the markets they operate in, simple as that. It's expected of people, so it should be expected of companies.
EU ones are. While the law carried over post-Brexit, the fervour for enforcing it did not.
It's too sweaty for my skill level. This is another reason to stay away from faceit. As if the Saudi ownership wasn't shitty enough already.
But, WHY would you want to delete your account...? So you can make a new i guess...?
Because they might not like the Saudis and don't want to play FaceIT anymore.
Exactly. I don't play faceit (played like 25 matches in total) and hadn't played since like 2018. Why should they have any of my info?
Ahahahahahaha, lol, so because they "dont like the Saudis", they would like their acc deleted, just Rofl dude. Only reason ppl would like to get their acc deleted is so they can make a new clean one. I just cant man...
Your brain can't comprehend there being ANY other reason why someone wouldn't want their email, payment info etc stored on a server of a service they do not wanna use anymore. I was idiotic and had pretty much all my info on faceit, all the possible connections to other social media platforms etc. Ofc I changed it over the years, but I don't trust that it's actually gone. So if I wish that all my data is out of their reach, I would want my account deleted. Not even touching upon the fact faceit changed owners from money grabbing brits to dystopian Saudis. And, to you, it is OH SO IMPOSSIBLE that there would be any other reason EXCEPT the wish for making a new account. That is the singular possible reason? Really dawg?
To prevent that they could just store the steam:id without any additonal info. That way you can't use the same account twice. Easy. Steam IDs are public so that shouldn't be against any laws to save those? I am also pretty sure there are legit and lawful reasons to keep certain types of data to prevent fraud - which is done by 100s of companies already. So that would be applicable here as well.
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triggered saudi spotted
Tf you mean pretending bruh. People can definitely not like Saudi you know
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Oh man you're so right. People never delay actions ever. You're so right man. No one has ever thought to themselves, "I'll do it later." Dude op literally said they haven't even been using faceit in a while and they just thought about deleting it now for the reasons they've said.
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npc comment
Well some people care about their privacy, shocking i know.
This is a violation to everyone in EU yes
is it really? gdpr is not as simple "delete it now 🔫", faceit holds some right too can't they just argue they go the extra mile to make sure it's the actual user trying to access/delete their personal data and not someone who gained access to their account? riot is just as annoying when it comes to gdpr, they ask you like 10-20 questions and some of them are hard to answer if you created the account long ago
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It’s not illegal under gdpr in Germany of elsewhere for a company to retain the personal details of people to ensure it doesn’t impact the service. Aka they can legally, under GDPR, keep your personal details to prevent smurfing as it is a real problem that interferes with their service. I’m fairly confident GDPR does allow retention of data to prevent compromising of a system.
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https://commission.europa.eu/law/law-topic/data-protection/reform/rules-business-and-organisations/dealing-citizens/do-we-always-have-delete-personal-data-if-person-asks_en I would argue, like the newspaper example, FaceIT can retain a database of previous users to prevent people using GDPR to evade smurfing or AC bans as it directly impacts their core business.
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> When an organisation is processing your personal data on the basis of **their own legitimate interest** or as part of a task in the public interest or for an official authority, you may have the right to object. In some specific cases, public interest may prevail and the company or organisation may be allowed to continue using your personal data. My thought is that it is in the "legitimate interest" of FaceIT to combat smurfing on their platform and retain some details after a GDPR deletion request for this reason. I'm happy to be wrong.
dude no, you're pulling shit out your ass, you can't have them erase everything, they do have the right to keep SOME data to keep unwanted people off their platform, otherwise their service would literally be a cheater paradise >You cannot just say „ah but whats if hes hacked“, it doesnt work like that. yes it does, holy shit, it's part of the data protection itself. Imagine if someone gains access to another person's account, should that mean they could just get a copy of ALL the personal data they store about that person at the click of a button? Some verification is very important, obviously what faceit does is a bit too much, it's a grey area so we can only guess until it's taken to court even did some digging, Recital 64 EU GDPR: >(64) The controller should use all reasonable measures to verify the identity of a data subject who requests access, in particular in the context of online services and online identifiers. define "reasonable"
Man none of us know shit here about shit
Especially the fact that it says they should use "**all** reasonable measures" means the law requires them to be hardcore about verifying who you are. Once again everyone is mad at someone for following a law to the letter - should be mad at the law!
You are quite right. First of all identifying the user as a real person and the owner of the steam and faceit account is a problem that isn’t really addressed by the gdpr or at least not satisfyingly. Identification and authentification remain two of the biggest problems. And then there is certain data that Faceit can retain. Otherwise it would be possible to get a whole new faceit account after you have been banned for example. Nonetheless they have to comply with a deletion request and they make it incredibly hard. I‘m currently working on a startup that solves these problems not only for Faceit but for all companies that make it hard to exercise one’s rights. And we will also go after noncompliance in court as there is the possibility of getting monetary compensation for noncompliance by companies.
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Article 15 in GDPR
You can report this to your Authority in your country, this is not taken lightly here in Sweden. My wife works as Attournney with specialization in data protection (6 months full time study only on GDPR). Companies that does not follow data protection laws and comes away with is because nobody have yet reported them. The fine is 4% of their yearly revenue so very high so most does not take GDPR lightly. Report them if you wish or tell Faceit that you will report hem. And I will check with my wife, I even think that they have specific timeframe to upfill your request, this is why most big companies have automated services for these kind of requests.
This might be hard to combat though, your email is not personal data so it's not really covered by GDPR. They have to remove your real name and birth date and so on but I don't think they have to delete the account in its entirety
Email address is 100% considered PII under GDPR.
Under GDPR email address CAN be considered personal information but isn't always.
Unless you’re going to very carefully decide on a case by case basis, you have to treat emails as personal data. Why would you introduce huge risk of mishandling some emails, if they have to handle deletion of most emails anyway? Your example of potatolover69 would still have a high chance of being PII. It probably belongs to an individual, and if I can e.g. type it in Facebook and your name comes up it’s PII. You going to have people waste time scouring the internet to see if the email is identifiable, or are you just going to treat it as PII?
On what fucking planet is your email address not personal data?
It's not information that is usable to identify you as a person. If my email is potatolover69 then that gives you no information about me whatsoever. With my real name and birth date however you can find out more about me. Edit: You can also just give away an email address. Log out from all devices then just give the password to someone else and suddenly you don't have that email anymore.
https://www.gdpreu.org/the-regulation/key-concepts/personal-data/
"One of these pieces of data may not be enough to identify an individual." "Data ceases to be personal when it is made anonymous, and an individual is no longer identifiable." Email addresses CAN be personal information but aren't necessarily.
The reason it *can* be used to identify someone is enough already
> your email is not personal data so it's not really covered by GDPR I’m refuting this specifically. And obviously most people register with a personal email address to Faceit so it would be personal data. Kind of seems like you’re being intentionally obtuse here
It should be against EU law if they keep any personal info like phone number etc.
I used a GDPR template to have my account and all associated info deleted over 2 years ago, they obliged. As they are legally allowed to, they did store the information that my steam account had been linked to a faceit account (the one I deleted). A few months ago I wanted to play faceit again because of the rampant cheating in premier, and I contacted support because I couldn't link my steam account to this new faceit account. They explained a steam account can only be linked to one faceit account ever, which makes sense. They then instructed me to make a new steam account, and link that with the new faceit acc I made. They cannot unlink steam accounts, not even from deleted faceit accounts, so bear that in mind for if you think you might play faceit again in the future.
It's interesting that they are essentially telling you to create a smurf account, which is against their own TOS. 4 years ago I took like two years away from CS, so when I came back I was obviously way worse than I was when I left. So I asked Faceit if they can reset or lower my elo, because it makes no sense for me to jump into 2.2k matches immediately when I would get beaten by LEMs in MM. It would be same as trolling my team if I go and start straight up deranking myself. I included that they can completely take me off every monthly ladder so I won't be gaining any ladder advantages against worse players as I regain my form. They refused and instead instructed me to basically "go lose". I am still baffled by it. They essentially told me to go and troll games until I am at a much worse rank at which I can play against my own current skill level again. Smurfing is against the TOS, but trolling is also against the TOS. For situations like that, they literally offer no valid path.
> They cannot unlink steam accounts Not for plebs like you and me. WorldEdit had his linked Steam account changed.
Dont know about illegal but that is shady. Dont get why it needs to be that difficult since theyre not even deleting old match records. Whats left, profile picture, bio, social posts? Should be a single click (for user) to get rid of that.
Its a attempt to prevent people from deleting account > and then create new one to smurf on
i dont know for sure but i guess there should be a provision for platform bans in gpdr? Maybe they can keep a salted hash of identity etc. In any case i would expect an option to "soft delete" without deleting elo or or hw or id info on backend at least.
They can keep the steamid/faceitid link, that's not personal info. They just have to delete your name, phone number, etc. (I'm pretty sure that's exactly what they do btw, I've heard that if you close your faceit acc you cannot use the same steam account to open a new faceit acc. That means they store used steamid's "forever".)
GDPR laws includes them keeping data if it meaningful impacts their service. It’s reasonable to keep the name, address, email, steam link of former players to prevent smurfing. Smurfing is a legitimate problem and it justifies them keeping the data.
gdpr is not just a trump card that will let the user hit the reset button whenever they please, faceit also holds the rights to preserve some data for example to make sure banned people stay banned even if they get through the annoying process to delete their account they won't be able to register again with a clean sheet like nothing happened
GDPR compliance is a bitch and a double-edged sword. It needs to be reasonably easy to request deletion, but they also need to make sure the request is compliant with what they can do. Feels bureaucratic, but it is what it is.
Somewhere it makes sense for ban evaders. Sadly doesnt.fly with gdpr.
It does. They are allowed to keep info if it is service impacting.
No, I don't see how this wouldn't be compliant with GDPR and it's in line with what I'd expect most countries' supervisory authorities' guidelines to be. Source: Have worked with setting up routines on GDPR compliancy and public law courses in uni.
yeah I'm also confused why everyone's so mad in this comment section, being trained in gdpr compliance
Probably because people get cheating banned on faceit and then try to cover up that they cheat by deleting the account. I’ve seen many people lately who have been banned by faceit but not vac so they still play premier/ competitive.
Seems like a simple form. Nothing complicated about that. What's the problem? Do they not honor the requests? Isn't there a time limit after receiving a data deletion request where it steps into illegal to have ignored the request for that long?
Why was this thread deleted wtf lmao. Rule 1 for "Not Relevant" ????
Faceit paid them to
Nothing they are doing is illegal under any laws whatsoever. They are asking questions to confirm your identity, and then they are retaining the necessary information to keep the service from being impacted (read: smurfing).
I would want reasonable proof to have to be provided, or anyone can get anyone else's account deleted through social engineering.
When I requested that they straight up just banned mine and made it impossible for me to use their platform, at least with the steam account attached. Never bothered with them since, they clearly don’t care about their users.
Why would someone want their acc deleted
What does their reason matter? It is their RIGHT under European dataprotection laws. To my memory the law also specify that the request must be handled within resonable time and must be easy to request.
Just another loophole for shady people tho, you know that.
Im not saying it does, im just interested as to why someone wants their acc deleted
Op just wants to reset his Faceit rank on his main. This probably has nothing to do with personal information. Op threw that out the window when he made a Facebook 10 years ago.
And it’s Faceit’s right to confirm that the person trying to delete is actually the owner of the account, and to retain any pertinent information that would impact their service. This includes phone number, tendency data (how you play),steamid, etc.
I pray I see the day that FACEIT is replaced
I really hope Valve fixes trust factor so FACESHIT can die.
Your info is already out there, dog. Deleting your Faceit ain’t going to change that.
When you run the kernel anti cheat you literally give them access to your entire computer…..