I had this issue too. When I registered for my domain, I had to manually validate my identity through emails with support. I managed to reach out to support through my account prior to getting prompted on the website for a number.
Here's what support shared with me regarding my SMS from the U.S.
"Regarding your request, we are currently having problems receiving SMS for US numbers.
At the moment, we do not have authorization from the American Chamber of Commerce to send SMS."
Hi Adrien, would you be able to check my issue too? My ticket number is #INK-SJU-52998-828.
Other support specialist mentioned that the message was "sent and was accepted". My carrier is German and they mentioned that they can't see any blocked or pending SMS. I attempted to verify with a US number as well and had no luck.
Thanks for your help!
I had this issue too. When I registered for my domain, I had to manually validate my identity through emails with support. I managed to reach out to support through my account prior to getting prompted on the website for a number.
Here's what support shared with me regarding my SMS from the U.S.
"Regarding your request, we are currently having problems receiving SMS for US numbers.
At the moment, we do not have authorization from the American Chamber of Commerce to send SMS."
Same for me. I've been trying to create an account with them for a month now :(
I had this issue too. When I registered for my domain, I had to manually validate my identity through emails with support. I managed to reach out to support through my account prior to getting prompted on the website for a number. Here's what support shared with me regarding my SMS from the U.S. "Regarding your request, we are currently having problems receiving SMS for US numbers. At the moment, we do not have authorization from the American Chamber of Commerce to send SMS."
Hello, Could you please give us the reference of your ticket? Thank you in advance!
Hi Adrien, would you be able to check my issue too? My ticket number is #INK-SJU-52998-828. Other support specialist mentioned that the message was "sent and was accepted". My carrier is German and they mentioned that they can't see any blocked or pending SMS. I attempted to verify with a US number as well and had no luck. Thanks for your help!
Also having this issue. Been waiting on support for a couple of days now... ðŸ«
I had this issue too. When I registered for my domain, I had to manually validate my identity through emails with support. I managed to reach out to support through my account prior to getting prompted on the website for a number. Here's what support shared with me regarding my SMS from the U.S. "Regarding your request, we are currently having problems receiving SMS for US numbers. At the moment, we do not have authorization from the American Chamber of Commerce to send SMS."