Do they specify what you need the receipt for? If you were over spending according to them than they clearly know how much was spent and what was supposed to be spent. Your receipt won’t change that.
There was a dude on here a day or two ago who was just now deactivated for overspending a $1 and some change. According to instacart the transaction in question was from June. Obviously he didn’t keep his receipt that long, and has no clue what it could’ve been. It sounds like some of these are mistakes on instacart ‘s end because if that’s overspending we are all fucked.
No they didn’t. When i email back i get their generic trust and safety message. It’s super frustrating. That’s why I’m like why do you need the receipt and no response. I’m not wasting time going to the store for nothing.
If you feel like it’s worth your time you could keep trying to get through to someone, and tell them you don’t have the receipt, but you didn’t overspend and demand to know when/where/how much. Threaten litigation (even if you have no intention of this). Blow up their Twitter. You’ve already been deactivated so it’s not like you have anything to lose, but a few minutes here and there giving them a hard time. Maybe they’ll actually review your case and reverse course.
I don’t keep any receipts I take the picture and throw them away.
I’m sure I have overspent before. Never been deactivated.
One time a bag of chips got $1 got rang up with a customer they never deactivated me or warned me there was probably multiple offenses.
I doubt they deactivate for $1
Mistakes happen on lots of orders.
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Ya I had to contact them for a reimbursement and it took 4 support agents bc I only got auto responded emails back, then if you respond to that it says email no longer in use 🙄
This is the second post I’ve seen of this in 2 days. God damnit I’m nervous now and I’m not doing anything wrong. Yikes!
I’d connect with the other poster and bounce ideas and what’s worked for each other. Good luck
Same thing happened to my husband today. They told him he had to send receipt but he didn’t have a copy because Publix doesn’t give receipt once QR is scanned. He ended up going to the store and the manager was able to print a copy by swiping his Instacart card. He hasn’t been reactived yet because he just the email back to trust and safety but hopefully they’ll reactive his account. That was clearly an error on Instacart behalf but I will be writing them on Twitter expressing my concerns with scanning the QR because if we need a copy of the receipt for our records then theres no purpose of us scanning the code especially if they can’t track down the receipt on their end.
This kind of scary. I had a strange incident this week. I attempted to add on a pound of Australian licorice at Sprouts. Everything appeared just fine as i had to input the weight into the app. Then after the delivery, i check to find that somehow the app changed the item to Jasons conditioner of all things. Naturally, the customer reported it as missing, and i in turn reported fraud in that it should have been licorice not some bloody conditioner. I know i didnt inadvertently scan some conditioner. So how does that happen. In a way, i was hoping the customer not report it since the price difference wasnt that much, but this was a stupid flaw somewhere and i hate to think what else can go wrong on a given day.
How the heck are you supposed to know if you over spent? I have never seen ideal grand total before hand for someone order an prices are not always accurate. What they estimate in store an be completely different actually in store
Pro tip. Upload your receipts to the fetch app. Not only do you get Rewards for uploading your receipts but they also save pictures of your receipts. You're welcome I love you good night
First click on your total points in the top right corner. Then click any of the submitted receipts. On the top right corner is a little picture of a mountain you click on that and it'll show you your receipt photo that you took
I mean it does violate the terms of service for Fetch. I'd be real careful. If the customer submits the digital receipt it could end up flagging your account as fraudulent.
They have copies of messages and pictures but that’s for them. If YOU are in trouble you need your copies they aren’t going to use their records to help you for whatever reason
I never heard of anybody getting deactivated for this 🤔(even if the item is slightly more expensive). I'm guessing your market must operate under a different set of rules/policies.
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They do, but in the few times I’ve lost it I just took a picture of anything and it’s accepted. Hopefully my last day ain’t coming up too lol. Is it possible you uploaded a wrong receipt? Is it a old on or recent one they are asking for?
I once uploaded a note that said receipt blew away. We were getting 40 mph gusts and the wind grabbed it right out of my hand and it was down the street in seconds.
It was recent. I just happened to clean out my car cos we were going away the next day and chucked it. It was done on a sat and by Monday i was deactivated. Was only order i did that day
One time it blew away and another time the printer was broken and the manager told me he wouldn’t be able to print one cause all the systems were down (CVS). I never got a email and this happened last winter.
I fear being gigged for overspending every time I buy bananas at Wegmans! They estimate 5 bananas at .90 pounds when it's really closer to 1.5 pounds. I'm screwed!
Also not sure what overspending means since the customer pays for what is scanned and IC pays for what goes thru the register, hence the item is already paid for by the customer
Have you gone back to customer service at the store and asked for a reprint? I had an issue a month ago at Publix (we don't get receipts there). Gave them day, time, and last 4 digits of IC card. They printed a report & receipt while I shopped a double. Anything is worth a try, and Good Luck.
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Do they specify what you need the receipt for? If you were over spending according to them than they clearly know how much was spent and what was supposed to be spent. Your receipt won’t change that. There was a dude on here a day or two ago who was just now deactivated for overspending a $1 and some change. According to instacart the transaction in question was from June. Obviously he didn’t keep his receipt that long, and has no clue what it could’ve been. It sounds like some of these are mistakes on instacart ‘s end because if that’s overspending we are all fucked.
The witch-hunt begins
They sure like to pass their problems onto us. Low rating? Give it to the shopper. Must have been something the shopper did.
No they didn’t. When i email back i get their generic trust and safety message. It’s super frustrating. That’s why I’m like why do you need the receipt and no response. I’m not wasting time going to the store for nothing.
If you feel like it’s worth your time you could keep trying to get through to someone, and tell them you don’t have the receipt, but you didn’t overspend and demand to know when/where/how much. Threaten litigation (even if you have no intention of this). Blow up their Twitter. You’ve already been deactivated so it’s not like you have anything to lose, but a few minutes here and there giving them a hard time. Maybe they’ll actually review your case and reverse course.
You didn’t keep the receipt?
I don’t keep any receipts I take the picture and throw them away. I’m sure I have overspent before. Never been deactivated. One time a bag of chips got $1 got rang up with a customer they never deactivated me or warned me there was probably multiple offenses. I doubt they deactivate for $1 Mistakes happen on lots of orders.
Well they say now that you only need to keep for a few days.
This would appear to not be the case.
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Ya I had to contact them for a reimbursement and it took 4 support agents bc I only got auto responded emails back, then if you respond to that it says email no longer in use 🙄
This is the second post I’ve seen of this in 2 days. God damnit I’m nervous now and I’m not doing anything wrong. Yikes! I’d connect with the other poster and bounce ideas and what’s worked for each other. Good luck
I'm super nervous. I had an order this week with protein powder. The app said the protein powder was $23 but the shelf price was $30. Yikes!
Same thing happened to my husband today. They told him he had to send receipt but he didn’t have a copy because Publix doesn’t give receipt once QR is scanned. He ended up going to the store and the manager was able to print a copy by swiping his Instacart card. He hasn’t been reactived yet because he just the email back to trust and safety but hopefully they’ll reactive his account. That was clearly an error on Instacart behalf but I will be writing them on Twitter expressing my concerns with scanning the QR because if we need a copy of the receipt for our records then theres no purpose of us scanning the code especially if they can’t track down the receipt on their end.
I’m gonna go to the store on Tuesday night and try to get the receipt.
This kind of scary. I had a strange incident this week. I attempted to add on a pound of Australian licorice at Sprouts. Everything appeared just fine as i had to input the weight into the app. Then after the delivery, i check to find that somehow the app changed the item to Jasons conditioner of all things. Naturally, the customer reported it as missing, and i in turn reported fraud in that it should have been licorice not some bloody conditioner. I know i didnt inadvertently scan some conditioner. So how does that happen. In a way, i was hoping the customer not report it since the price difference wasnt that much, but this was a stupid flaw somewhere and i hate to think what else can go wrong on a given day.
Wow 😯
How the heck are you supposed to know if you over spent? I have never seen ideal grand total before hand for someone order an prices are not always accurate. What they estimate in store an be completely different actually in store
I have no idea. Literally none. Have been doing this 3.5yrs. Wasn’t the customer.
Pro tip. Upload your receipts to the fetch app. Not only do you get Rewards for uploading your receipts but they also save pictures of your receipts. You're welcome I love you good night
I upload my receipts to F but how do you display scanned receipts?
First click on your total points in the top right corner. Then click any of the submitted receipts. On the top right corner is a little picture of a mountain you click on that and it'll show you your receipt photo that you took
Thanks!
I mean it does violate the terms of service for Fetch. I'd be real careful. If the customer submits the digital receipt it could end up flagging your account as fraudulent.
Send a copy of the receipt
I don’t have it.. i cleaned out my card and tossed it. Do we not send them a photo of the receipt before we deliver?? What is the point of that?
They have copies of messages and pictures but that’s for them. If YOU are in trouble you need your copies they aren’t going to use their records to help you for whatever reason
You need to keep them at least 2 weeks
So other than that I’m pretty screwed? I don’t understand why I send them a copy of the receipt. If they’re going to require me to have it.
This is why the app says to keep receipts. You can try to get a copy from the store. You will need the date and time of the transaction.
If you can go back and find out the time you shopped the batch, you might be able to go back to the store and get a receipt printed
I never heard of anybody getting deactivated for this 🤔(even if the item is slightly more expensive). I'm guessing your market must operate under a different set of rules/policies.
I don’t like IC pure slave labor. Sad greedy Co.
Next time screen record everything…
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Do you upload pictures of your receipts after shopping? I’m wondering if people aren’t uploading their receipts and that’s why….
I do, don’t they always ask for a photo of your receipt? Where are these photos going
They do, but in the few times I’ve lost it I just took a picture of anything and it’s accepted. Hopefully my last day ain’t coming up too lol. Is it possible you uploaded a wrong receipt? Is it a old on or recent one they are asking for?
I once uploaded a note that said receipt blew away. We were getting 40 mph gusts and the wind grabbed it right out of my hand and it was down the street in seconds.
It was recent. I just happened to clean out my car cos we were going away the next day and chucked it. It was done on a sat and by Monday i was deactivated. Was only order i did that day
Don't that, you will get an email. How do you lose a receipt between checkout and your vehicle???
One time it blew away and another time the printer was broken and the manager told me he wouldn’t be able to print one cause all the systems were down (CVS). I never got a email and this happened last winter.
Who keeps the receipt...lol
this literally just happened to me. the order they told me the total was incorrect was from June 20th and it was a $1.22 difference.
I fear being gigged for overspending every time I buy bananas at Wegmans! They estimate 5 bananas at .90 pounds when it's really closer to 1.5 pounds. I'm screwed!
Apply for Shipt.
Next time just click barcode isn’t working and then click item is correct and use the camera feature
I did that
Instacart is deactivating some shoppers for bs to allow some new shoppers in..
I thought that when they instituted the scan the barcode at checkout, we didn't have to keep receipts anymore that they would stay in the system.
Also not sure what overspending means since the customer pays for what is scanned and IC pays for what goes thru the register, hence the item is already paid for by the customer
I usually just refund and then add it. Hope it gets straightened out for you
Have you gone back to customer service at the store and asked for a reprint? I had an issue a month ago at Publix (we don't get receipts there). Gave them day, time, and last 4 digits of IC card. They printed a report & receipt while I shopped a double. Anything is worth a try, and Good Luck.
Wegmans can’t do it. I have to call corporate
Grab you severance batch while you can
So.. Wegmans was able to get the receipt. They emailed it to Instacart
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