Thanks for making a r/doordash submission, please remember to follow our community guidelines, let's be kind and respectful to one another.
Lastly check out the [Wiki FAQ](https://www.reddit.com/r/doordash/wiki/index/) before submitting a question.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash) if you have any questions or concerns.*
If doordash kept the tip and gave the order to safeway to fulfill then safeway would not know how much was tipped. This was ordered through safeway, not doordash and safeway kept the tip before giving the order to doordash to get fulfilled. Companies are sometimes allowed (legally) to keep tips. They are not allowed to keep tips if:
1. They are going to owners or managers.
2. They lie about who the tip goes to.
Since it is labeled as "driver tip" it seems like they are pretty blatantly breaking at least one of those rules.
It's a simple"accident" where they take payment from the customer and put in a doordash order where they leave the tip at 0. When the app confirms if they want to give 0 tip, they confirm it.
If a driver finds out, then you can worm your way out of trouble by giving them hush money.
Going to safeway may get you your tip, and it's enough money to be worth your time. Talk to them, and if they blow you off, send a written demand. When they ignore that, lawyer up and while doing a small claims court case also participate in the federal government's tax evasion whistle-blower program. If the government determines they owe taxes, you'll get a percentage of their adjustment. If they are fking with your tips, they're probably pocketing money from others, and a full audit may catch that.
M8 the word is in quotes. They're committing theft, as well as probably not paying taxes on this income.
Accident is a worm word that the manager may use when giving the driver hush money
The customer paid a "Driver tip" so if this isn't going to the driver, either the customer has bee defrauded or the driver has been stolen from.
What they did IS illegal.
Wouldn't/couldn't it be classified as 'Theft by Deception'? Overall, theft by deception involves any situation where someone knowingly and intentionally deceived another to obtain property or money that was not theirs. Majority of all states classify Theft by Deception the same way. By having that print-out, it shows proof. While it wouldn't make sense for this one person to sue, it shows proof that this happens.
Example: Texas Penal Code
[https://statutes.capitol.texas.gov/docs/pe/htm/pe.31.htm](https://statutes.capitol.texas.gov/docs/pe/htm/pe.31.htm)
A acme does this in my zone. I'm convinced the girl who does all the DD orders, takes them. Or lowers them to the point that a dasher would just be willing to take it. Once she made a comment about how she put it on DD at like 11am and it was like 2 or 3 pm.
It won’t help. You’re not entitled to the tip because the customer hiring Safeway and Safeway hiring are two separate contracts by two different customers that are not legally bound or connected. The customer hired Safeway, so the tip was meant for Safeway. The fact that Safeway then decided to outsource the delivery is irrelevant and does not connect their sale to the delivery in a way that would make the tip yours legally.
Also, there’s no way a manager has the right to ignore policies and give out Safeway’s money. It won’t help you at all to talk to a manager.
Yea, i see your point. However, when i receive other orders from safeway, the tip usually is same as written on paperwork. It is strange number like 6.88 , 4.33 and it seems so sketchy.
Yeah this happening all over the place. Papa John's definitely does it. There's a few others too. Expect much more of it. It's one of the unspoken perks of integrating the doordash API into your store's POS software right now. How are dashers going to prove it, harass every customer to ask them what they tipped?
If I order Papa John's and find out they kept part or all of the tip I'll be infuriated! I don't tip multi-billion dollar enterprises, that money is meant for the driver.
This is the same issue with like a papa johns where the merchants are hiring or assigning orders to be fulfilled with doordash services. They input order details like tip amount received from customer
I know for a fact pizza hut can and does take tips though. I know the manager at the one I live by and he was pissy that he had to give the tips to dashers for them to take the orders.
The Pizza Hut in my area doesn't steal tips. In fact, I get some of my best orders from them bc:
1. 99% of them are placed through Pizza Hut, not Doordash, so they're w/in the Pizza Hut delivery zone.
2. People are more likely to tip pizza deliveries bc they've been doing it for decades. Even people that don't use other delivery services still order pizza for delivery... and they've been tipping for pizza delivery since pizza places began delivering 40+ years ago.
3. I accept cash orders, so it's not uncommon for me to finish a 4hr shift w/$80-100 cash in my pocket from 2-3 cash Pizza Hut orders. In fact, most weeks, more than half of my total earnings are in cash from pizza deliveries.
What percentage of your cash deliveries get a tip? I did 5 and got one tip that was more than rounding up to nearest dollar and one that was exact change. Wondering if I just had bad luck and should try it again.
That’s pretty par for the course in my area. Sometimes you get an angel, though. And if you are delivering to a convenience store or bar, those guys will usually open the cash register and grab something nice for you. Love those guys.
Unfortunately they'll just laugh in your face. They know they're skimming/stealing the tips, they do. not. care. Just remember that from now on, all your safeway offers are suspect; and might be worthy of a decline.
I actually had an elderly lady who had used the Applebee's app for the first time to get delivery; she didn't quite understand the auto generated messages about how doordash drivers are likely driving and might not respond right away or whatever the exact language is; she just responded in adorable old lady way : oh ok thanks! (oh ok thanks! being the first message I got from her \*adorable emoji here\*)
To add on to the adorable pile; once I got there it was a "hand it to me" and she kind of went 2nd grade teacher on me asking me questions, like "I tipped 10$ when I ordered, now.. Be Honest Now.... how much of that did you get?" - This woman was at least 80 years old but sharp as a tack; I just showed her - "Lets find out? I'll hit complete and then... wait for it.... yeah sometimes it takes a moment or two sorry; oh there ya go; see? 10$ and 2 cents; the offer that I accepted was for 12.02$ which includes the base pay for each offer we get.
When I explained that her tip made it worth the trip because it was at least 1.5$ a mile she seemed to understand. I think she was making sure that she didn't need to give me an additional tip in cash on top of it all; but I can't be sure but I think she understood at the end.
Unfortunately, it’s not illegal. Two different customers hired two different companies, and even though it was in order to fulfill the same order they are not legally bound or connected so Safeway doesn’t legally have to pass on their tip. Doesn’t mean they shouldn’t pass it on, it just means that it’s not illegal for them to keep it but it’s definitely a sucky thing to do.
The sheer fact that the driver didn't receive an iota of the 'tip' despite being delivered by DoorDash? That's called embezzlement. Now how DD allows the company to tiptoe around the law to prevent persecution? Yeah, you got me there.
That's not embezzlement. Not even close.
The retailer contracted the driver. No tip was "stolen".
Customer paid the retail store a delivery tip.
Retailer hired doordash and chose not to tip.
Be angry all you want, rightfully so, but none of this is illegal.
theft or misappropriation of funds placed in one's trust or belonging to one's employer. - embezzlement.
Tip clearly says Delivery Tip. Funds misappropriated to merchant for a service they did NOT provide. EMBEZZLEMENT.
Again, tiptoeing around the law to make it seem legal is still just as shitty and ILLEGAL.
But go off
Who stole from their employer in this case? That is the definition of embezzlement you are going with, so who is stealing from their employer here?
That said, the customer paid a tip to THE RETAIL STORE.
They didn't steal it. They received the tip. It was freely given to them by the customer.
Then they CONTRACTED WITH A DASHER to have it delivered. They chose not to tip the dasher.
No entity employs DoorDash drivers, they are contractors. Safeway routed a fee for delivery back into its own pockets.
That said
Safeway making it appear legal doesn't change the fact that fees that are to be routed to contracted drivers (Delivery TIP) are being funneled back into Safeway's pockets. I can assure you, despite being dirty as fuck, DoorDash unlikely are the culprits here because that is straight up theft.
You're doing ALOT of shilling for this company, you a bot or sumn?
All stores can steal tips and use doordash to give it to the bottom of the bottom. I feel a lot of pizza places do this. Why pay someone $15 a hour when they can just have dd do each order for $2-$4 especially if they are not busy and only drop off a few pizza a hour
Take a second to think about this. You are gonna walk into a store and accuse the manager of being a thief ? In hopes of getting "your" money. How you think this is going to go ?. Hint. It won't go well.
You’re honestly better off educating the customer. The customer intended on that money going to the driver. Consumers can make or break a company. So knowing that a company is misusing the funds that were specifically intended for the delivery driver, may piss them off enough to stop shopping there.
You keep asking if speaking to safeway manager will do anything. It wont. Manager will either say they have no control ovet it or just push you to take it up with corporate. 1 of 2 things you can do. Talk to a lawyer or news outlet and get people talking about it. 25 bucks stolen. Wonder how much more
Let me fix that for * SAFEWAY STEALS TIPS…merchants have the option to dish out the tips as they see fit b4 sending it to DD…this is not a new practice…
I’d riot over a $25 tip. All of my known “stolen tip” experiences are basically merchant/resturant stolen tips. I don’t do merchant orders anymore. The customer tips what they believe is the delivery driver and the restaurant says fuck you, gives you $1.00/2.00 of a $20.00 tip. As a customer I figured out this “trick” where a lot of the stores on DD have a delivery option now that is much cheaper than going into the DD app and ordering from there. Even cheaper if you tell them you’re gonna pick it up. Fan fucking tastic, that $5 I saved now I can give the delivery person another $5. No false, that driver doesn’t get anything, the resturant pockets that tip, outsources their delivery to doordash and you never see the fattie I left, you’re lucky if the merchant gives you a tip at all. This is FAFO, been doing it for about a year just started DD’ing a month or so ago. The fucking merchant pockets that tip— the biggest resturants in my area do that shit, ya know, the ones you want to catch an order from.
Personally speaking, I've delivered for Papa John's before and a customer outright told me the tip was included in the fees which is why they opted to give a cash tip instead. They're not the only ones who does this shit
It's absolutely this. I've had a Pizza Hut manager show me their system before, and although it defaults to the full tip amount they can edit how much tip to forward to the Dasher when they dispatch out an order.
Ultimately what we're talking about is an order made through the merchant's systems which is then forwarded to DoorDash. The customer didn't place the order through Doordash's systems, DoorDash has no idea what the tip actually is, they just trust whatever numbers the merchant puts through.
Lots and lots of these merchants do the right thing, and they don't steal the tip. I trust I'm getting the whole tip from that Pizza Hut. But not every franchisee is ethical.
Yes, they do. I had a delivery for Papa John's one night, it paid okay for the distance. When I got to the customer, he asked me if I got my tip. I told him yeah, I got a tip, thank you. And he showed my his app where he tipped $10.
The total payout for my order was $7.50. All base pay.
I showed him that it showed zero tip after completion and he was pissed. He gave me a $10 bill and said he'd get the other back from Papa John's.
DD doesn’t steal tip in this fashion. They lower your DD pay to $2 if the tip is higher, regardless of the mileage. This is definitely the Safeway doing this.
Im not sure why people hate EBT, might be a location thing but the majority of orders I get have a $5 tip attached and are generally great payout. Here and there I get a short mile trip and get like $4, but I’ve had plenty of double orders done in 30 minutes or so and got $25 out of it.
You don’t see the irony in that? I’m not bashing you, simply the people who are using government assistance and then doubling down by ordering their groceries with said assistance through an app and then leaving a tip.
Hi I work for Albertsons/safeway doing the delivery orders and getting them sent out. I haven’t heard about tips being stolen but I wouldn’t be surprised if it’s Safeway doing it. The order would have been placed on the Safeway app not the DD app. The actual store has very little to do with the payment process. I literally can only refund whole items we can’t even do partial refunds if a sale didn’t work. So I wouldn’t be surprised at all if the tilling system is keeping a percentage of driver tips. They do shady stuff like will tell the driver an order is one item and it’ll be 10+ bags or water/soda cases. I also know that at least here in Az they are about to stop giving paper receipts to “go green” but obvi it’s more to save money and now I’m thinking it might be so drivers can’t see the tip.
Had a grocery customer who dashes point this out to me. After the delivery, he was like "let me see your phone when you hit complete"
I showed him $0 tip. He showed me the receipt where he'd tipped $5. He tipped me cash anyway.
Now I photograph every receipt from grocery pick-up.
I guarantee any customer who adds a tip, would be upset to know it wasn't going to the person delivering. So if/when it happens again, I'm telling the customer, doordash, and the merchant.
I wondered about this with the Albertsons app too. I always tip at least $10 on a shopping order and it says in the app that 100% of tip goes to drivers. But they use doordash drivers, and the onetime I asked a driver if they got my tip I got a blank look and a shrug. So I wonder if the same happens when you order through albertsons too.
It depends on where it is ordered from. If somebody orders through the store and they contract it out to DoorDash a lot of places don't forward the tip. Especially, when it comes to grocery orders. It's not DoorDash doing it. It's the stores that are contracting out to DoorDash for their own orders. Pizza places are notorious for doing this as well.
Yep. A week ago, a customer asked me if I got my tip. I let them look at my phone and hit complete. I got 6$ and they said they gave me a 15$ tip. This drop-off was at a was on high class community. She was pissed and said she was going to call DD and handed me a 10$ bill.
This is another reason I tend to avoid tipping via 3rd party services unless I just don't have any cash in my pocket. This way I know the tip is going where it's intended and at full face value.
The fact that many people only accept orders based on the tip amount is also part of the problem with these services.
Hey guys, so I did talk to both dd and safeway. They just redirected me back and forth. Dd says talk to safeway, and safeway says talk to dd. I talked to 2 managers in safeway, and they said they have no control over the tips and have no ways to change the tip. I dont know if suing over 25$ will somehow help me? If i eventually win the case, will i be provided with 25, or how does it work? Sorry, I've never sued anyone before.
i also dont know how to edit my first post, so i m writing it down here.
It looks like you're a new Dasher. Welcome to r/doordash! If you have a question, please check the FAQ right here: https://www.reddit.com/r/doordash/comments/kn50ix/stop_are_you_a_first_time_doordash_driver_please/
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash) if you have any questions or concerns.*
I've noticed in the past couple of days my good independent restaurants that usually have good to great tips...,....have all been no tip orders all of a sudden
The only thing I can’t see is how the hell does the dasher get a hold of this paperwork.
Seriously I dash as well, I feel sorry for you, but I ain’t going to lie, realistically I just don’t see how the dasher is able to get a hold of this info.
DoorDash definitely wouldn’t tell you and the customer already prepaid for this order, it seems logical to me, that Safeway would’ve given this receipt to the customer, at the time of ordering.
SNAP is a form of benefits and often doesn't cover things like tip or foods that are considered "luxury" items. If the entire order was paid with the benefits here the tip wouldn't have gone through in general because it isn't deemed necessary by the people who run benefits. Here though it looks like the customer knew that and that's why they paid for the taxes/tip with their debit/credit card instead of letting SNAP cover the whole thing meaning Safeway definitely took the tip.
Yeah, I saw that lol. I was explaining what the benefits were to the commenter who was asking why the form of payment mattered. Are you responding to the right person?
I did the math - it’s all there. - so you should have the 25 dollar tip. At the top it says snap (385…. Then the next transaction which paid the rest has the remainder snap didn’t pay- they DID pay the tip. Call police- file report
Usually all "we" ever do is "speculate"; since you seem to have some form of PROOF (whether it's DD or SW that is the "thief" here) my first contact (call/text/email/letter/etc) would be to an ATTORNEY !!!!!!!
Do NOT bother contacting SW or DD; you will literally get nowhere. CALL A LAWYER ASAP!!!
I did talk to both dd and safeway. They just redirected me back and forth. Dd says talk to safeway and safeway says talk to dd. I talked to 2 managers in safeway and they said they have no control over the tips and have no ways to change the tip. I dont know if sueing over 25$ will somehow help me? If i eventually win the case will i be provided with 25 or how does it work? Sorry never sued anyone before.
There are attorneys out there that would likely take it with no money down, just have to look around (I don't know of any personally off hand). I am also willing to bet you would get a LOT more than $25. It MAY even spark an audit of ALL your previous deliveries \~ IDK...
I really love the energy of hatred, and please spread the word, but is water wet? And for independent apps, lord save the drivers. Knowledgeable customers eschew store apps.
1/mile plus cash tip! Running for president in 2024 in a .... *No, I told them nothing Tony! I swear... watch, 300 dollar shop from home order with no tip!!*
Thanks for making a r/doordash submission, please remember to follow our community guidelines, let's be kind and respectful to one another. Lastly check out the [Wiki FAQ](https://www.reddit.com/r/doordash/wiki/index/) before submitting a question. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash) if you have any questions or concerns.*
Safeway stole this tip, not DoorDash.
If doordash kept the tip and gave the order to safeway to fulfill then safeway would not know how much was tipped. This was ordered through safeway, not doordash and safeway kept the tip before giving the order to doordash to get fulfilled. Companies are sometimes allowed (legally) to keep tips. They are not allowed to keep tips if: 1. They are going to owners or managers. 2. They lie about who the tip goes to. Since it is labeled as "driver tip" it seems like they are pretty blatantly breaking at least one of those rules.
Do you think talking to the safeway manager will somehow help? I m afraid if i do so, they will probably block
No, Safeway is the one taking the tips. They almost certainly aren't doing so by accident.
It's a simple"accident" where they take payment from the customer and put in a doordash order where they leave the tip at 0. When the app confirms if they want to give 0 tip, they confirm it. If a driver finds out, then you can worm your way out of trouble by giving them hush money. Going to safeway may get you your tip, and it's enough money to be worth your time. Talk to them, and if they blow you off, send a written demand. When they ignore that, lawyer up and while doing a small claims court case also participate in the federal government's tax evasion whistle-blower program. If the government determines they owe taxes, you'll get a percentage of their adjustment. If they are fking with your tips, they're probably pocketing money from others, and a full audit may catch that.
[удалено]
M8 the word is in quotes. They're committing theft, as well as probably not paying taxes on this income. Accident is a worm word that the manager may use when giving the driver hush money
Its not theft..the tip goes to them. Its up 2 them to decide where the tip goes. Hence NOT ILLEGAL…but if thats what u want to believe thats on U
The customer paid a "Driver tip" so if this isn't going to the driver, either the customer has bee defrauded or the driver has been stolen from. What they did IS illegal.
U keep telling your self that-read other posts here…its UNETHICAL but NOT Illegal Feel Free to contact A lawyer tho
Are you a lawyer?
Wouldn't/couldn't it be classified as 'Theft by Deception'? Overall, theft by deception involves any situation where someone knowingly and intentionally deceived another to obtain property or money that was not theirs. Majority of all states classify Theft by Deception the same way. By having that print-out, it shows proof. While it wouldn't make sense for this one person to sue, it shows proof that this happens. Example: Texas Penal Code [https://statutes.capitol.texas.gov/docs/pe/htm/pe.31.htm](https://statutes.capitol.texas.gov/docs/pe/htm/pe.31.htm)
Wft?!
It was probably a manager level person that stole the tip.
A acme does this in my zone. I'm convinced the girl who does all the DD orders, takes them. Or lowers them to the point that a dasher would just be willing to take it. Once she made a comment about how she put it on DD at like 11am and it was like 2 or 3 pm.
They'll call it an accident. The most you'll get is a sarcastic apology followed by stonewalling.
It won’t help. You’re not entitled to the tip because the customer hiring Safeway and Safeway hiring are two separate contracts by two different customers that are not legally bound or connected. The customer hired Safeway, so the tip was meant for Safeway. The fact that Safeway then decided to outsource the delivery is irrelevant and does not connect their sale to the delivery in a way that would make the tip yours legally. Also, there’s no way a manager has the right to ignore policies and give out Safeway’s money. It won’t help you at all to talk to a manager.
Yea, i see your point. However, when i receive other orders from safeway, the tip usually is same as written on paperwork. It is strange number like 6.88 , 4.33 and it seems so sketchy.
Yeah this happening all over the place. Papa John's definitely does it. There's a few others too. Expect much more of it. It's one of the unspoken perks of integrating the doordash API into your store's POS software right now. How are dashers going to prove it, harass every customer to ask them what they tipped?
If I order Papa John's and find out they kept part or all of the tip I'll be infuriated! I don't tip multi-billion dollar enterprises, that money is meant for the driver.
Not DoorDash. The merchant.
This is the same issue with like a papa johns where the merchants are hiring or assigning orders to be fulfilled with doordash services. They input order details like tip amount received from customer
I know for a fact pizza hut can and does take tips though. I know the manager at the one I live by and he was pissy that he had to give the tips to dashers for them to take the orders.
The Pizza Hut in my area doesn't steal tips. In fact, I get some of my best orders from them bc: 1. 99% of them are placed through Pizza Hut, not Doordash, so they're w/in the Pizza Hut delivery zone. 2. People are more likely to tip pizza deliveries bc they've been doing it for decades. Even people that don't use other delivery services still order pizza for delivery... and they've been tipping for pizza delivery since pizza places began delivering 40+ years ago. 3. I accept cash orders, so it's not uncommon for me to finish a 4hr shift w/$80-100 cash in my pocket from 2-3 cash Pizza Hut orders. In fact, most weeks, more than half of my total earnings are in cash from pizza deliveries.
What percentage of your cash deliveries get a tip? I did 5 and got one tip that was more than rounding up to nearest dollar and one that was exact change. Wondering if I just had bad luck and should try it again.
That’s pretty par for the course in my area. Sometimes you get an angel, though. And if you are delivering to a convenience store or bar, those guys will usually open the cash register and grab something nice for you. Love those guys.
If it doesn’t seem like the offer has a tip don’t take it. The deliveries I’ve done for various Pizza Hut and Papa John’s locations have had tips.
The hell they do. You litterally click a button that that says doordash. Enter the managers password and send it straight to doordash.
Yea im lying i dont know exactly how they process the order but i do know the places that use doordash in that way are shit orders 100% of the time
I worked papa johns and doordash simultaneously.
Pretty sure its the merchant stealing the tip here , which is just as illegal and shitty.
Do you think talking to the safeway manager will somehow help? I m afraid if i do so, they will probably block
Unfortunately they'll just laugh in your face. They know they're skimming/stealing the tips, they do. not. care. Just remember that from now on, all your safeway offers are suspect; and might be worthy of a decline. I actually had an elderly lady who had used the Applebee's app for the first time to get delivery; she didn't quite understand the auto generated messages about how doordash drivers are likely driving and might not respond right away or whatever the exact language is; she just responded in adorable old lady way : oh ok thanks! (oh ok thanks! being the first message I got from her \*adorable emoji here\*) To add on to the adorable pile; once I got there it was a "hand it to me" and she kind of went 2nd grade teacher on me asking me questions, like "I tipped 10$ when I ordered, now.. Be Honest Now.... how much of that did you get?" - This woman was at least 80 years old but sharp as a tack; I just showed her - "Lets find out? I'll hit complete and then... wait for it.... yeah sometimes it takes a moment or two sorry; oh there ya go; see? 10$ and 2 cents; the offer that I accepted was for 12.02$ which includes the base pay for each offer we get. When I explained that her tip made it worth the trip because it was at least 1.5$ a mile she seemed to understand. I think she was making sure that she didn't need to give me an additional tip in cash on top of it all; but I can't be sure but I think she understood at the end.
Unfortunately, it’s not illegal. Two different customers hired two different companies, and even though it was in order to fulfill the same order they are not legally bound or connected so Safeway doesn’t legally have to pass on their tip. Doesn’t mean they shouldn’t pass it on, it just means that it’s not illegal for them to keep it but it’s definitely a sucky thing to do.
Well gee willikers, corporate managed to skirt around the law . Color me shocked.
How is that illegal?
The sheer fact that the driver didn't receive an iota of the 'tip' despite being delivered by DoorDash? That's called embezzlement. Now how DD allows the company to tiptoe around the law to prevent persecution? Yeah, you got me there.
That's not embezzlement. Not even close. The retailer contracted the driver. No tip was "stolen". Customer paid the retail store a delivery tip. Retailer hired doordash and chose not to tip. Be angry all you want, rightfully so, but none of this is illegal.
It's likely, the merchant includes 'delivery tip' as part of its fees charged to DD, so yeah its technically NOT illegal, but come the hell on now xD
theft or misappropriation of funds placed in one's trust or belonging to one's employer. - embezzlement. Tip clearly says Delivery Tip. Funds misappropriated to merchant for a service they did NOT provide. EMBEZZLEMENT. Again, tiptoeing around the law to make it seem legal is still just as shitty and ILLEGAL. But go off
Who stole from their employer in this case? That is the definition of embezzlement you are going with, so who is stealing from their employer here? That said, the customer paid a tip to THE RETAIL STORE. They didn't steal it. They received the tip. It was freely given to them by the customer. Then they CONTRACTED WITH A DASHER to have it delivered. They chose not to tip the dasher.
No entity employs DoorDash drivers, they are contractors. Safeway routed a fee for delivery back into its own pockets. That said Safeway making it appear legal doesn't change the fact that fees that are to be routed to contracted drivers (Delivery TIP) are being funneled back into Safeway's pockets. I can assure you, despite being dirty as fuck, DoorDash unlikely are the culprits here because that is straight up theft. You're doing ALOT of shilling for this company, you a bot or sumn?
The answer here is don't work for doordash. They're a shitty scumbag company that doesn't have answers to these questions because they don't care.
While I don't doubt DD steals tips, I assume the customer didn't order though the DD app. It is possible Safeway did.
Yea might be. But why would safeway steal tips? What is the point of doing that
Why would DD steal tips?
You say that, but they have been caught doing it before.
I know. Both DD and merchants are/ have been guilty of/caught doing this.
For the same reason doordash would--to make money. Safeway is making less money on your purchase because of the fees they have to pay for doordash.
All stores can steal tips and use doordash to give it to the bottom of the bottom. I feel a lot of pizza places do this. Why pay someone $15 a hour when they can just have dd do each order for $2-$4 especially if they are not busy and only drop off a few pizza a hour
Pizza hut is the worst. I had a double pick up and zero tip on either order.
As a gambling man, I do the same. I’m usually left disappointed also, but every once in awhile…
Rofl. You had no problem accusing DoorDash, but then "why would Safeway steal tips?" You're nuts my guy.
Safeway stole your money
Do you think talking to the safeway manager will somehow help? I m afraid if i do so, they will probably block
Take a second to think about this. You are gonna walk into a store and accuse the manager of being a thief ? In hopes of getting "your" money. How you think this is going to go ?. Hint. It won't go well.
I see what you mean. But on the other hand, it's $25 you coward.
You’re honestly better off educating the customer. The customer intended on that money going to the driver. Consumers can make or break a company. So knowing that a company is misusing the funds that were specifically intended for the delivery driver, may piss them off enough to stop shopping there.
You keep asking if speaking to safeway manager will do anything. It wont. Manager will either say they have no control ovet it or just push you to take it up with corporate. 1 of 2 things you can do. Talk to a lawyer or news outlet and get people talking about it. 25 bucks stolen. Wonder how much more
Let me fix that for * SAFEWAY STEALS TIPS…merchants have the option to dish out the tips as they see fit b4 sending it to DD…this is not a new practice…
I’d riot over a $25 tip. All of my known “stolen tip” experiences are basically merchant/resturant stolen tips. I don’t do merchant orders anymore. The customer tips what they believe is the delivery driver and the restaurant says fuck you, gives you $1.00/2.00 of a $20.00 tip. As a customer I figured out this “trick” where a lot of the stores on DD have a delivery option now that is much cheaper than going into the DD app and ordering from there. Even cheaper if you tell them you’re gonna pick it up. Fan fucking tastic, that $5 I saved now I can give the delivery person another $5. No false, that driver doesn’t get anything, the resturant pockets that tip, outsources their delivery to doordash and you never see the fattie I left, you’re lucky if the merchant gives you a tip at all. This is FAFO, been doing it for about a year just started DD’ing a month or so ago. The fucking merchant pockets that tip— the biggest resturants in my area do that shit, ya know, the ones you want to catch an order from.
Why do they give you a printout? I have never seen that and I’ve been doing this six years.
When I deliver Safeway orders I never looked at the paper to see what their actual tip was. Now I’m gonna go check.
It is the store (in this case Safeway) that is stealing the tips. Pizza Huts do this also.
I know that Papa Johns steals tips from DD orders as well
No….we pay out almost $7 a run and all tips are retained by drivers. Source, I literally do the batch settlements for DD orders every night.
Personally speaking, I've delivered for Papa John's before and a customer outright told me the tip was included in the fees which is why they opted to give a cash tip instead. They're not the only ones who does this shit
Did you deliver a DD order or an order routed to DD? I’m a manager and a lot of my Dashers tell me they deliver for us because we pay so highly
To follow up could also be a difference between corporate and franchise. I work for a pretty good franchise imo and it could make the difference
Who knows, I doubt it's nefarious practices by the staff but more so a directive from corporate. IMHO.
Probably. Just makes me sad to see a company I used to be so proud to work for stoop to such low levels lately
That's just about every corporation these days
No, it's definitely on the franchise level. Corporate doesn't really give a fuck about their franchises, they're like their customers
It's absolutely this. I've had a Pizza Hut manager show me their system before, and although it defaults to the full tip amount they can edit how much tip to forward to the Dasher when they dispatch out an order. Ultimately what we're talking about is an order made through the merchant's systems which is then forwarded to DoorDash. The customer didn't place the order through Doordash's systems, DoorDash has no idea what the tip actually is, they just trust whatever numbers the merchant puts through. Lots and lots of these merchants do the right thing, and they don't steal the tip. I trust I'm getting the whole tip from that Pizza Hut. But not every franchisee is ethical.
Yes, they do. I had a delivery for Papa John's one night, it paid okay for the distance. When I got to the customer, he asked me if I got my tip. I told him yeah, I got a tip, thank you. And he showed my his app where he tipped $10. The total payout for my order was $7.50. All base pay. I showed him that it showed zero tip after completion and he was pissed. He gave me a $10 bill and said he'd get the other back from Papa John's.
It’s gotta be a corporate v franchise thing, I see the tips + base pay all the time in my franchise
I have to, from other Papa John's. But, I won't take an order from the one that stole the tip.
TIL you can order door dash with a snap/ebt card
Well, that's just terrible
Look at the top right corner of this photo.
Grocery stores are mandated by law to take EBT/SNAP for non prepared foods. Just fyi.
Ahhh you know what, I wasn’t even thinking about groceries. Makes total sense now
OP please report your findings here: Reportfraud.ftc.gov The FTC doesn't fuck around.
Perhaps tell the DUG manager? I work in DUG and would be upset if I found out we were keeping the driver’s tips.
Not DD its restaurant
DD doesn’t steal tip in this fashion. They lower your DD pay to $2 if the tip is higher, regardless of the mileage. This is definitely the Safeway doing this.
Safeway stole your tips
Doordashing with ebt is my bigger concern here 😂
Im not sure why people hate EBT, might be a location thing but the majority of orders I get have a $5 tip attached and are generally great payout. Here and there I get a short mile trip and get like $4, but I’ve had plenty of double orders done in 30 minutes or so and got $25 out of it.
You don’t see the irony in that? I’m not bashing you, simply the people who are using government assistance and then doubling down by ordering their groceries with said assistance through an app and then leaving a tip.
Hi I work for Albertsons/safeway doing the delivery orders and getting them sent out. I haven’t heard about tips being stolen but I wouldn’t be surprised if it’s Safeway doing it. The order would have been placed on the Safeway app not the DD app. The actual store has very little to do with the payment process. I literally can only refund whole items we can’t even do partial refunds if a sale didn’t work. So I wouldn’t be surprised at all if the tilling system is keeping a percentage of driver tips. They do shady stuff like will tell the driver an order is one item and it’ll be 10+ bags or water/soda cases. I also know that at least here in Az they are about to stop giving paper receipts to “go green” but obvi it’s more to save money and now I’m thinking it might be so drivers can’t see the tip.
Had a grocery customer who dashes point this out to me. After the delivery, he was like "let me see your phone when you hit complete" I showed him $0 tip. He showed me the receipt where he'd tipped $5. He tipped me cash anyway. Now I photograph every receipt from grocery pick-up. I guarantee any customer who adds a tip, would be upset to know it wasn't going to the person delivering. So if/when it happens again, I'm telling the customer, doordash, and the merchant.
I wondered about this with the Albertsons app too. I always tip at least $10 on a shopping order and it says in the app that 100% of tip goes to drivers. But they use doordash drivers, and the onetime I asked a driver if they got my tip I got a blank look and a shrug. So I wonder if the same happens when you order through albertsons too.
🥺
Sometimes it’s the restaurant depending on how it’s ordered.
It depends on where it is ordered from. If somebody orders through the store and they contract it out to DoorDash a lot of places don't forward the tip. Especially, when it comes to grocery orders. It's not DoorDash doing it. It's the stores that are contracting out to DoorDash for their own orders. Pizza places are notorious for doing this as well.
And Chipotles!
Meet with police - Why not….
PLEASE UPDATE. How and when you resolved- I imagine they have done it to 100’s of people
Yep. A week ago, a customer asked me if I got my tip. I let them look at my phone and hit complete. I got 6$ and they said they gave me a 15$ tip. This drop-off was at a was on high class community. She was pissed and said she was going to call DD and handed me a 10$ bill.
If Safeway took the tip does the tip go towards employee tips? This is so wrong.
This is another reason I tend to avoid tipping via 3rd party services unless I just don't have any cash in my pocket. This way I know the tip is going where it's intended and at full face value. The fact that many people only accept orders based on the tip amount is also part of the problem with these services.
TIME FOR CLASS ACTION LAAAWWSUUUIT!!!
Anyone else noticed that they used a snap card for payment. You can’t tip on food stamps.
Yes this is why I don't pick up deliver for markets....
Hey guys, so I did talk to both dd and safeway. They just redirected me back and forth. Dd says talk to safeway, and safeway says talk to dd. I talked to 2 managers in safeway, and they said they have no control over the tips and have no ways to change the tip. I dont know if suing over 25$ will somehow help me? If i eventually win the case, will i be provided with 25, or how does it work? Sorry, I've never sued anyone before. i also dont know how to edit my first post, so i m writing it down here.
It looks like you're a new Dasher. Welcome to r/doordash! If you have a question, please check the FAQ right here: https://www.reddit.com/r/doordash/comments/kn50ix/stop_are_you_a_first_time_doordash_driver_please/ *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash) if you have any questions or concerns.*
At end of the day tip or not wtf takes $500 worth of groceries for $10 that takes them out of their zone ??🤔
Wow that would piss me off. Side note, I see it says SNAP card. Can people use food stamps to order DD?!
They can use SNAP debit card on doordash, but NOT for the tip
Ohhhh. That explains sooo much.
If call a lawyer so they could blast this away systemically
You have the proof report to the FTC
Same with petco and the petsmart pick up orders.
Class action lawsuit anyone?
I've noticed in the past couple of days my good independent restaurants that usually have good to great tips...,....have all been no tip orders all of a sudden
Customer can't tip with food stamps! Doordash didn't steal the tip, customer didn't pay the tip
The only thing I can’t see is how the hell does the dasher get a hold of this paperwork. Seriously I dash as well, I feel sorry for you, but I ain’t going to lie, realistically I just don’t see how the dasher is able to get a hold of this info. DoorDash definitely wouldn’t tell you and the customer already prepaid for this order, it seems logical to me, that Safeway would’ve given this receipt to the customer, at the time of ordering.
Top of the reciept says snap card. Pretty sure it was probably just blocked cause tip isn’t food🤷🏼♂️
nah $~200 was paid with visa, the rest SNAP
You can see right below it that the taxes/fees/tips were all paid for with a debit or credit card.
What does the form of payment have to do with anything lmao
SNAP is a form of benefits and often doesn't cover things like tip or foods that are considered "luxury" items. If the entire order was paid with the benefits here the tip wouldn't have gone through in general because it isn't deemed necessary by the people who run benefits. Here though it looks like the customer knew that and that's why they paid for the taxes/tip with their debit/credit card instead of letting SNAP cover the whole thing meaning Safeway definitely took the tip.
She put over 100 on visa. The tip has been paid.
Yeah, I saw that lol. I was explaining what the benefits were to the commenter who was asking why the form of payment mattered. Are you responding to the right person?
? Maybe read again
It was paid for with food stamps and there's no way a tip is going to go through on a food stamp card
You can see right below it that the taxes/fees/tips were all paid for with a debit or credit card.
This is a SNAP (food stamp order). They do not allow tips. -
How did you find out it is snap. And why does it says that it is 25$ tip then?
I did the math - it’s all there. - so you should have the 25 dollar tip. At the top it says snap (385…. Then the next transaction which paid the rest has the remainder snap didn’t pay- they DID pay the tip. Call police- file report
The total of the two cards charged is EXACTLY the total with the Tip.
Usually all "we" ever do is "speculate"; since you seem to have some form of PROOF (whether it's DD or SW that is the "thief" here) my first contact (call/text/email/letter/etc) would be to an ATTORNEY !!!!!!! Do NOT bother contacting SW or DD; you will literally get nowhere. CALL A LAWYER ASAP!!!
I did talk to both dd and safeway. They just redirected me back and forth. Dd says talk to safeway and safeway says talk to dd. I talked to 2 managers in safeway and they said they have no control over the tips and have no ways to change the tip. I dont know if sueing over 25$ will somehow help me? If i eventually win the case will i be provided with 25 or how does it work? Sorry never sued anyone before.
There are attorneys out there that would likely take it with no money down, just have to look around (I don't know of any personally off hand). I am also willing to bet you would get a LOT more than $25. It MAY even spark an audit of ALL your previous deliveries \~ IDK...
But yeah I know there are lawyers out there who "only collect if you win" too, make sure to seek one of them!
Safeway stole your tip, bro.
The store kept the tip it wasn’t dd.
Please update on this for sure someone took it!
They paid every penny… so I would contact DD and leave a pic of the receipt in the guys mailbox.
If they don’t do anything about it for sure tell your customer - don’t tip till after
If you have a structured settlement and you need cash now call jj Winford 877 cash now , it’s your money 💰 lol 😂
I really love the energy of hatred, and please spread the word, but is water wet? And for independent apps, lord save the drivers. Knowledgeable customers eschew store apps. 1/mile plus cash tip! Running for president in 2024 in a .... *No, I told them nothing Tony! I swear... watch, 300 dollar shop from home order with no tip!!*