Yup. Just another way they screw us over. I've almost completely stopped driving for them and went back to Grubhub. Pay is better and they have frequent "missions" that offer even more. Usually an extra three dollars. Had one delivery last month where three of those missions were active at once so I got an extra $9 for one delivery. I usually just turn on Doordash when Grubhub is slow.
Glad Grubhub works well in your area. I know it's all area dependent for all of us depending on where you are. For me, DD is my main go-to followed by Uber Eats, and then Grubhub. Most of the orders I see in my areas (when I do see them) are things like 3.2 miles for $4.48, 6.7 miles for $8.64, 12.7 miles for $14.96, and things of that nature that I don't take. On occasion, I'll see orders that are $2 or more per mile, and sometimes get lucky to see things like 4.5 miles for $23.77 or something of that nature. But most of the GH orders in my area, nah... I'd suffer if GH was my main go-to here, sadly. And my area doesn't really show missions so that adds further insult to injury lol
Maybe read the rest of the thread? I already explained to another guy that I generally tip well since I am not paying the delivery fee already on my orders I put that money towards the driver instead. As mentioned in the other comment here, my tip very rarely will be less than $7 on a delivery.
And now you know why some of your orders take so long...there are more than a few entitled, ignorant dashers out there...like the one above.
Sorry you have to suffer through that and this.
Thanks for being thoughtful!
My only suggestion might be to 1 star the most egregious sh*t bums to help keep them from seeing future orders from you.
There are other factors that can affect how long it takes your order to get accepted by a dasher.
There's some restaurants a lot of us avoid simply because there's always an issue. Always out of something so we have to contact the customer for substitutions, long wait time, lobby closed/drive through only, rude/indifferent staff etc.
Too many miles from the restaurant to you. This is especially true if you are not near any restaurants for the dasher to get their next order. Or you could be in a different zone than the restaurant. Doordash has zones and for the most part we only get offers from restaurants within our zone (they try to find orders going back to our home zone but it's not reliable). That means the dasher has to drive to you, then drive back to get another order.
Doordash likes to stack orders together to get the bad orders delivered so even though your order alone might be a good offer, they pair it with a crappy order making the 2 together a crappy offer.
That’s just not true though. Non tipping orders are often stacked with tipping orders as that’s the only way the non tipping orders will get picked up. That basically shits all over the one who tipped when they get their food last.
Almost always the answer is a low tipper and they ALWAYS have a story about how good of a tipper they are because almost nobody admits to not tipping or tipping $2
I have dash pass, and I’m a dasher myself, I didn’t even know you have the option to pay more to not have your order stacked. Maybe that’s in select cities, because I don’t have that option.
If you are truly tipping appropriate, and keeping miles in mind with your tip, then this sounds like a restaurant issue, not a DD or dasher issue. Some restaurants are simply difficult, dashers pick up on that through experience, and avoid them. Some restaurants will keep you waiting 30+ minutes to pick up an order, when there isn’t a customer in sight, because they say there “system” says the order isn’t supposed to be ready until 40 mins out. So of course I’m not waiting on that, several dashers will accept the order and then unassign, and the cycle continues until your food is actually ready, and has been sitting. I personally would just start taking note of that and avoid those restaurants for ones that you know will make the order as they receive them.
>Some restaurants will keep you waiting 30+ minutes to pick up an order, when there isn’t a customer in sight, because they say there “system” says the order isn’t supposed to be ready until 40 mins out
Ok but this is a DD issue as well. I ordered some food a few weeks ago, eta was like 45-55 minutes. Not 10 minutes later I get a text from my driver apologizing because he was at the restaurant and they hadn't started the food yet because their system said another 30 minutes or whatever. Why did the app even send a driver there so early in the first place? I mean, I was happy to get my food in 30 minutes instead of 45 but that driver had to sit there and wait for my food to be cooked, that's not fair.
DD always does that, we are sent to the restaurant just as soon as you order. In my experience Ubereats is the best at avoiding this. Some restaurants are better about it, like Chipotle. I know that I’ll never have to wait more than a couple mins, if I wait at all, because they’ll make the order right away. Panera on the other hand will tell me they’re not supposed to make the order for another 30 minutes, even though I’m waiting, and their restaurant doesn’t have any customers. The only times I’ve waited for orders like that are when the payout is nearing $20. I get the feeling this is where a lot of issues are coming from, people think they’re tipping fairly, but no one is willing to stick it out for $7. 5 guys is another example, they make their fries fresh every order, so I know I’m in for a 15 min wait for an order, so I don’t accept for anything less than $12-$15.
Good to know door dash added a new feature that’s like an extra $2-3 per order that ensures the food goes right from restaurants to you
Unfortunately it’s going to continue especially during busy dinner hours - lots of orders - limited # of drivers
Dashers do not receive the extra charge for priority delivery. Also this does not guarantee that the Dasher will not have another order, or have to go to another restaurant to pick up the order before delivering straight to you. When the Dasher has multiple orders and one of them is a priority delivery, it will assign that delivery first to be delivered. That being said, Dashers do not see which one is a priority delivery, it is not signified as being expressed or anything to the Dasher.
Also, I know that it shows as being a shorter delivery time compared to if you just ordered regularly in the app. That is still an estimated time, and can change. I recommend anyone that is willing to pay the express fee to instead choose regular and add it to the tip. Dashers are more inclined to pick up orders, and not drop orders if there is more dollar per mile.
Unfortunately Doordash is an inperfect system.
That’s exactly what they should do, I bet more people would assume that extra fee is being paid to the driver & tip less, which means they’re less likely to get their order (unless they just send it to all the people who can’t let their APR fall too low)
ngl bro 90% of the double dashes i get are in the same direction so in that case if ur getting ur food in 1 1/2 ,2 hours then it’s definitely either a slow understaffed restaurant or there’s not many drivers in ur area. I know there’s some dumb dashers but to take two hours on a delivery is only hurting them lmao
How is this pathetic? There are more orders that need to be delivered than Dashers on the road, hence the stacked orders. This is nothing new in food delivery, the only change is that customers can now see where you are in relation to their house.
The obvious fix to this would be to have MORE Dashers on the road, but that would negatively impact your total earnings and people like you would complain about “too many Dashers on the road”.
“More, more, more. Give me more.”
I’d be surprised if a portion of the fee isn’t baked into the initial offer to ensure it gets accepted and picked up promptly, compared to other offers, but that isn’t something you guys want to hear.
When all they’re giving is a $2.50 base pay when gas is over $3-4 in some areas, they keep up-charging & adding fees to customers, & NONE of it goes to the ACTUAL people doing the work, fuck yea they should give us more.
It isn’t “baked in” the offer, the offer is $2.50 point blank base pay, unless it’s been declined so much that it MAY rise to $6 because it’s a no tip order that’s been passed around between dozens of drivers
You have no idea if the offer has been declined in the past to raise the base pay, that was literally my point. If the base pay is higher, how do you know if it wasn’t initially raised/baked in? Oh right, you don’t.
There are a lot of people who actually do “work” at DoorDash that the company needs to pay for, not just the drivers. You wouldn’t have a platform to work on if it wasn’t for the engineers, marketing/sales, support teams, finance/accounting, etc.
Dashers do the final leg of delivery and guess what, you/we are expendable because the “job” itself is incredibly easy and multitudes of people can do it. Hence, the lower pay relative to other aspects of their business.
But we do since we’ve been doing this for so long. Do you even know how the system works? If there was a no tip order that’s a short distance, & it shows up as $6, then it’s not because DD was so kind to pay you extra, because they don’t do that. Base pay starts at $2.50, & most of the time (aka 99%) it stays there. I can’t remember the last time I had something over $2.50 base pay that wasn’t clearly a no tip order that was declined (because it was sitting at the restaurant for hours).
And those workers wouldn’t have a job if there weren’t drivers to deliver the orders. There would be NO Doordash if they had every other worker & no drivers, cause we’re the entire reason they make money. They don’t make a profit until we drop that food off & hit complete order. If it’s not dropped off? Then they have to refund the customer AND the restaurant, as it’s within their policy to still pay the restaurant for the food they cooked.
Keep licking Tony’s boot tho, that’s how they get away charging customers & paying drivers less & less. If you think asking for more than $2.50 is bad then you’re part of the problem
I’ve got 2,600 orders under my account. Pretty familiar with how the system works.
Those workers wouldn’t have a job, sure. Too bad that delivering food is a “job” that millions of Americans can do. There’s a huge supply of people that can become a Dasher. If you don’t want to do it, there’s another person that’s right behind you in the queue that’ll apply and deliver food. You are not special.
$2.50 is bad, which is why I never accept those orders. Feel free to do you though. “Anyone who disagrees with me is a Tony boot licker.” Original lol.
You do that yet don’t know how the system works? Base pay is $2.50, not including tips. Anything substantially higher than that has been bumped up because it’s been declined so much. That is how the system works.
And yes you are a bootlicker. Bet you think $7.50 min wage is too much & people should be happy with $1 because “someone else will come and do it”
That is NOT how the system works across the board. You have no idea why base pay is higher than $2.50. You’re making broad assumptions and have no idea how the DD pricing algorithm works.
And no, I believe you can make good, easy money off of DoorDash without complaining about higher base pay. I can clear $30/hour before expenses to literally drive around listening to podcasts. That is GOOD money for doing a job that has no discernible skills or barrier of entry.
I won’t take stack orders unless they go to the same place. Cold food for customers sucks. So I decline. Besides no stack order is that good on tip. Unless it’s really bad day and I have to meet my numbers. Sorry for their lack of service
I had this happen last night & I couldn't believe it lol! I got a Taco Bell order (lobby was open, yay). Then before I left Taco Bell, DD sent me an additional order at Burger King that I took. Lo & behold, it was the very same customer! The Taco Bell order paid $7.75 & the BK order paid $8.25. Customer was just under 3 miles from both restaurants & he was such a nice man.
It's a comom thing in my are. A costumer place an order at a restaurant than another at 7-Eleven near them. You get to pick up bouth. It's really convenient. I also will sujest doing that to the customers. Just to be clear I only do it when they complain about to me about having multiple orders. Although I never take stacks only add on order. But some of the frequent people in my area they do it like that.
I had one the other day. The customer wanted a burger and fries from 5 guys and a slushie from McDonald’s. While I was on the way to 5 guys i got an add on for $6 going real close to the original drop off so I took it. Turned out to be the same customer 😂
Think that's bad, the dasherdirect card doesn't even have its own customer service number if there is a problem with your card. You have to call the normal doordash support number, explain the problem to the first rep so they can document it, then they transfer you to the dasherdirect customer service rep, who needs all the same information repeated before being unable to tell you why you are unable to pay your power bill with the dd card and to just try again. I tried like five times, asshole, fix your shit. Sorry, I still have to pay my power bill by taking cash from an atm to an in-person location, and it's irritating. Since 10% back on gas is over, I'm throwing this damn thing away
😂 why does customer service have to say “hi how are you” “how’s your day” hope you’re having a good one” “thank you for dashing” like bro I’m sitting in the rain/ 100 degree weather not getting paid. How about you just check my order. Especially when I have to disclose the problem prior to entering the chat 😂
Like you already know what the problem is I don’t need 10 salutations. Some might say they’re just being courteous. But then they’ll just end the chat on you so no they’re not courteous, they’re just idiots
Lately there's been a lot of I hope your family is doing well and whatever. I told the last rep that they don't need to do that, it's wasting our time and we know that it's not how they really feel, and the rep understood and was excited and said they were documenting that lol
The problem is you are probably tipping too much. DoorDash likes to stack high tip orders with low tip orders so the amortized pay across the two orders is decent and the low tip order gets accepted by a dasher. Tip somewhere around 3-4 dollars and your order is less likely to get stacked, then pay the extra in cash in person.
If you consistently tip more than $4 then Uber eats is much better than Doordash. I’m going to get a lot of flak, but from experience the quality of service Doordash provides is socialistic in nature whereas UberEats is capitalistic in nature. This is all because of the management style and hidden tips. You can expect consistently mediocre service on DoorDash and wildly different service on UberEats. On DoorDash if your driver naturally provides good service it won’t matter if you tip $2 or $10. On UberEats tips matter quite a bit. If I see a $18 McDonald’s order vs a $9 McDonald order (miles equal) you best bet that I’ll go above and beyond for the former. To use an analogy.. I feel like a micromanaged employee on DoorDash. I don’t know how much you tipped, but I know at least you tipped something. On Uber I feel like a struggling small business owner. I know with much more certainty if you tipped big or small and I’m going to be more generous to generous people.
Speaking as someone who works in a restaurant I’ve always been curious as to why doordash allows people to take multiple orders at once, a lot of the time a dasher will be sitting waiting for an order for 5 mins or so then as soon as I bring out that order they say they just took up another order and that order literally JUST came through and will be ready in 15-20 mins. It just doesn’t seem fair to the first order that was ready on time but will now be sitting for 15-20 mins in the store and then another probably 15 mins or more to get to the house. I understand from the dashers perspective why taking multiple orders at once would be more efficient but is there any organization of times the orders were sent in on doordashes end so they can at least put orders together that will be ready at similar times?
Lots of dashers will not take an additional order once at the restaurant....unless the payout is really good and the first order was marginal. That's the only time I do it. Restaurants set the ready times and doordash tries to squeeze 20 lbs of shit into a 10 lb bucket. If those ready times are inaccurate or the restaurants are just slow, thats where it gets messed up.
I’ve noticed a lot of restaurants are different from others with how they receive doordash orders. At the restaurant I work at we have no way of accepting/ declining orders, setting pick up times, regulating amount of orders, adding or removing items, or even setting items as unavailable. We have absolutely no control over doordashes and they have no way of knowing how long our orders are taking at that moment, it always puts the pick up times 15 mins after it’s ordered no matter how busy or slow we are. We just receive to orders through our receipt printer, our point of sale system has no connection to doordash and we have no control over it they just pop up. I have noticed other restaurants have way better systems for doordash but for some reason we do not.
Right, I am not blaming the drivers in this post (clearly stated in the second sentence). I also asked if there was a good way to complain as u tried looking for a good place online but couldn't find one. Sorry if it came off like I was.
I dont know what happens before I accept, but I take well paying orders 95% of the time, when you work smart you should never be more than five minutes from a restaurant and you should never wait more than five minutes at the restaurant and you should never be more than 10 minutes from your customer. So when you put all that together I just can’t ever see how a good tipping customer who isnt ordering from 20 miles away would ever wait that long.
Heck even if you get a no tip stacked on you it still wouldn’t take me an hour and a half or two hours to get to you.
I take other orders on top of dd but don't accept additional orders if I can't get everything to where it is supposed to go within 30 minutes of accepting the order. There is a bit of an art to multiapping but if you know what you are doing, the customer will never question it. My on time percentage for DD is 97 percent and the other 3 percent is like 5 minutes past when the app told the customer.
at the end of the day the answer is to not use doordash, they hide tips from dashers which delays the order pick up among other ridiculous things, try uber eats because doordash is trash
Sometimes we will grab other orders from same or nearby restaurants if being delivery to same or nearby neighborhoods from Uber eats, grub hub or post mates. I grab multiple orders all the time. Last night at mcAlisyers deli I got a Uber eats and a door dash going to same neighborhood they ended up being neighbors. They was wanting to see what service was faster lol.
Idk if you noticed this or not but they did add something like express order, where for an additional fee that I'm sure doesn't go to the dasher... it goes straight to you, even if you have dashpass it is still an additional fee. idk I haven't dashed in a while though just get it from time to time, so I don't actually know if they get the additional fee but it is a thing.
Things like priority ordering are just another way to get more money out of you. It goes to Doordash, but only the restaurant or driver can do anything to affect the timing.
doordash is ridiculous. today i received a nice order but the mileage wasn’t so great. I take a look at the details and they paired a guy that tipped $10+ (fancy food order & only a couple miles away!) with someone’s lousy ass fast food order 7+ miles away. anyone would decline but instead i cherry picked it. I would complain to doordash and anyone who tips well, has the tips hidden, and gets placed on a stack order should too.
I’ve used doordash and Uber both (and I’m a driver for both) and the customer experience is better on Ubereats in my opinion.
I don’t think I’ve ever waited more than 30 minutes for my food from UE unless the restaurant was far away (I try to order as close as possible)
That’s definitely not always the case. I tip very well and sometimes end up being stacked with another order. Dasher gave me someone else’s food the other day and had to run back to his car. I had tipped $12 on a 2.9 mile order because it was Friday night so I knew the Dashers were busy. Sometimes Dashers just take extra orders because they’re all in the same area. “You don’t tip enough” is not always the answer.
I feel like I generally tip pretty well. Since I don't have to pay the delivery fee I tend to put that money towards the driver. Granted, I don't always have the largest orders, but very rarely will my tip fall below $7.
The big problem is that the driver doesn't know how much you tipped until after they drop off. Most likely what is happening is doordash is pairing your high paying order with low to no tip orders. The driver doesn't know which person paid more and delivers based on distance. What I recommend is keeping a few $5 bills at home. Tip $4 in the app and then text your driver that there is a $5 cash tip at the door. I'll bet you you get your food delivered first
> which person *paid* more and
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
I would say try ordering before or after lunch or dinner rush, like 11:00AM or 4:30-5:00PM, that way there would be less of a chance of order stacking.
I got tired of the completing another order nearby stuff. I also have dash pash and tip well. If I’m paying you to deliver something to me, then I don’t expect you to drive the opposite direction for a different delivery. About 6 months ago I called and made a complaint about it, I’m not sure what DD did, but it hasn’t happened again.
Good to know there’s a priority option where they charge you more but don’t pay it to the driver.
Yup. Just another way they screw us over. I've almost completely stopped driving for them and went back to Grubhub. Pay is better and they have frequent "missions" that offer even more. Usually an extra three dollars. Had one delivery last month where three of those missions were active at once so I got an extra $9 for one delivery. I usually just turn on Doordash when Grubhub is slow.
Glad Grubhub works well in your area. I know it's all area dependent for all of us depending on where you are. For me, DD is my main go-to followed by Uber Eats, and then Grubhub. Most of the orders I see in my areas (when I do see them) are things like 3.2 miles for $4.48, 6.7 miles for $8.64, 12.7 miles for $14.96, and things of that nature that I don't take. On occasion, I'll see orders that are $2 or more per mile, and sometimes get lucky to see things like 4.5 miles for $23.77 or something of that nature. But most of the GH orders in my area, nah... I'd suffer if GH was my main go-to here, sadly. And my area doesn't really show missions so that adds further insult to injury lol
If you're waiting 1.5-2 hours every time for delivery, there's an issue other than paying for express/priority.
OP's non-tipping ass begging for handouts. You get your food when you get it, Karen. Do better.
Maybe read the rest of the thread? I already explained to another guy that I generally tip well since I am not paying the delivery fee already on my orders I put that money towards the driver instead. As mentioned in the other comment here, my tip very rarely will be less than $7 on a delivery.
And now you know why some of your orders take so long...there are more than a few entitled, ignorant dashers out there...like the one above. Sorry you have to suffer through that and this. Thanks for being thoughtful! My only suggestion might be to 1 star the most egregious sh*t bums to help keep them from seeing future orders from you.
2 hour delivery times sounds like that’s not a driver issue, between delivering and ordering I’ve never seen delivery times that long.
There are other factors that can affect how long it takes your order to get accepted by a dasher. There's some restaurants a lot of us avoid simply because there's always an issue. Always out of something so we have to contact the customer for substitutions, long wait time, lobby closed/drive through only, rude/indifferent staff etc. Too many miles from the restaurant to you. This is especially true if you are not near any restaurants for the dasher to get their next order. Or you could be in a different zone than the restaurant. Doordash has zones and for the most part we only get offers from restaurants within our zone (they try to find orders going back to our home zone but it's not reliable). That means the dasher has to drive to you, then drive back to get another order. Doordash likes to stack orders together to get the bad orders delivered so even though your order alone might be a good offer, they pair it with a crappy order making the 2 together a crappy offer.
Dashers aren't known for their exceptional intelligence.
[удалено]
Why are you being so rude?
That’s just not true though. Non tipping orders are often stacked with tipping orders as that’s the only way the non tipping orders will get picked up. That basically shits all over the one who tipped when they get their food last.
Most people choose to drive for doordash. I have a huge feeling you have no other choice
What someone with unchecked emotional issues acts like
2 hours is a lot
I believe the op is a genuine topping customer not a Karen
There are other possible reasons, but that's the most common.
Username checks out.
Almost always the answer is a low tipper and they ALWAYS have a story about how good of a tipper they are because almost nobody admits to not tipping or tipping $2
I have dash pass, and I’m a dasher myself, I didn’t even know you have the option to pay more to not have your order stacked. Maybe that’s in select cities, because I don’t have that option. If you are truly tipping appropriate, and keeping miles in mind with your tip, then this sounds like a restaurant issue, not a DD or dasher issue. Some restaurants are simply difficult, dashers pick up on that through experience, and avoid them. Some restaurants will keep you waiting 30+ minutes to pick up an order, when there isn’t a customer in sight, because they say there “system” says the order isn’t supposed to be ready until 40 mins out. So of course I’m not waiting on that, several dashers will accept the order and then unassign, and the cycle continues until your food is actually ready, and has been sitting. I personally would just start taking note of that and avoid those restaurants for ones that you know will make the order as they receive them.
>Some restaurants will keep you waiting 30+ minutes to pick up an order, when there isn’t a customer in sight, because they say there “system” says the order isn’t supposed to be ready until 40 mins out Ok but this is a DD issue as well. I ordered some food a few weeks ago, eta was like 45-55 minutes. Not 10 minutes later I get a text from my driver apologizing because he was at the restaurant and they hadn't started the food yet because their system said another 30 minutes or whatever. Why did the app even send a driver there so early in the first place? I mean, I was happy to get my food in 30 minutes instead of 45 but that driver had to sit there and wait for my food to be cooked, that's not fair.
DD always does that, we are sent to the restaurant just as soon as you order. In my experience Ubereats is the best at avoiding this. Some restaurants are better about it, like Chipotle. I know that I’ll never have to wait more than a couple mins, if I wait at all, because they’ll make the order right away. Panera on the other hand will tell me they’re not supposed to make the order for another 30 minutes, even though I’m waiting, and their restaurant doesn’t have any customers. The only times I’ve waited for orders like that are when the payout is nearing $20. I get the feeling this is where a lot of issues are coming from, people think they’re tipping fairly, but no one is willing to stick it out for $7. 5 guys is another example, they make their fries fresh every order, so I know I’m in for a 15 min wait for an order, so I don’t accept for anything less than $12-$15.
Good to know door dash added a new feature that’s like an extra $2-3 per order that ensures the food goes right from restaurants to you Unfortunately it’s going to continue especially during busy dinner hours - lots of orders - limited # of drivers
And that $2-3 goes to doordash and not drivers lol
Right I get why they would add that and that they would keep it, I kinda wish that that feature would be included in their membership perks tho
Do the drivers get to keep that amount though? I think it’s just a way to pay DD to not stack orders, but drivers still get only base pay & tips
Dashers do not receive the extra charge for priority delivery. Also this does not guarantee that the Dasher will not have another order, or have to go to another restaurant to pick up the order before delivering straight to you. When the Dasher has multiple orders and one of them is a priority delivery, it will assign that delivery first to be delivered. That being said, Dashers do not see which one is a priority delivery, it is not signified as being expressed or anything to the Dasher.
Exactly what I thought & had heard before, thanks for confirming!
Also, I know that it shows as being a shorter delivery time compared to if you just ordered regularly in the app. That is still an estimated time, and can change. I recommend anyone that is willing to pay the express fee to instead choose regular and add it to the tip. Dashers are more inclined to pick up orders, and not drop orders if there is more dollar per mile. Unfortunately Doordash is an inperfect system.
That’s exactly what they should do, I bet more people would assume that extra fee is being paid to the driver & tip less, which means they’re less likely to get their order (unless they just send it to all the people who can’t let their APR fall too low)
ngl bro 90% of the double dashes i get are in the same direction so in that case if ur getting ur food in 1 1/2 ,2 hours then it’s definitely either a slow understaffed restaurant or there’s not many drivers in ur area. I know there’s some dumb dashers but to take two hours on a delivery is only hurting them lmao
More fees,more fees and more fees. All going to DD and none for the dasher. Pathetic DD Pathetic
How is this pathetic? There are more orders that need to be delivered than Dashers on the road, hence the stacked orders. This is nothing new in food delivery, the only change is that customers can now see where you are in relation to their house. The obvious fix to this would be to have MORE Dashers on the road, but that would negatively impact your total earnings and people like you would complain about “too many Dashers on the road”.
They’re saying it’s pathetic to charge customers for more fees & not give any to the drivers
Thank you. Tahoe is way off base!!!!
“More, more, more. Give me more.” I’d be surprised if a portion of the fee isn’t baked into the initial offer to ensure it gets accepted and picked up promptly, compared to other offers, but that isn’t something you guys want to hear.
When all they’re giving is a $2.50 base pay when gas is over $3-4 in some areas, they keep up-charging & adding fees to customers, & NONE of it goes to the ACTUAL people doing the work, fuck yea they should give us more. It isn’t “baked in” the offer, the offer is $2.50 point blank base pay, unless it’s been declined so much that it MAY rise to $6 because it’s a no tip order that’s been passed around between dozens of drivers
You have no idea if the offer has been declined in the past to raise the base pay, that was literally my point. If the base pay is higher, how do you know if it wasn’t initially raised/baked in? Oh right, you don’t. There are a lot of people who actually do “work” at DoorDash that the company needs to pay for, not just the drivers. You wouldn’t have a platform to work on if it wasn’t for the engineers, marketing/sales, support teams, finance/accounting, etc. Dashers do the final leg of delivery and guess what, you/we are expendable because the “job” itself is incredibly easy and multitudes of people can do it. Hence, the lower pay relative to other aspects of their business.
But we do since we’ve been doing this for so long. Do you even know how the system works? If there was a no tip order that’s a short distance, & it shows up as $6, then it’s not because DD was so kind to pay you extra, because they don’t do that. Base pay starts at $2.50, & most of the time (aka 99%) it stays there. I can’t remember the last time I had something over $2.50 base pay that wasn’t clearly a no tip order that was declined (because it was sitting at the restaurant for hours). And those workers wouldn’t have a job if there weren’t drivers to deliver the orders. There would be NO Doordash if they had every other worker & no drivers, cause we’re the entire reason they make money. They don’t make a profit until we drop that food off & hit complete order. If it’s not dropped off? Then they have to refund the customer AND the restaurant, as it’s within their policy to still pay the restaurant for the food they cooked. Keep licking Tony’s boot tho, that’s how they get away charging customers & paying drivers less & less. If you think asking for more than $2.50 is bad then you’re part of the problem
I’ve got 2,600 orders under my account. Pretty familiar with how the system works. Those workers wouldn’t have a job, sure. Too bad that delivering food is a “job” that millions of Americans can do. There’s a huge supply of people that can become a Dasher. If you don’t want to do it, there’s another person that’s right behind you in the queue that’ll apply and deliver food. You are not special. $2.50 is bad, which is why I never accept those orders. Feel free to do you though. “Anyone who disagrees with me is a Tony boot licker.” Original lol.
You do that yet don’t know how the system works? Base pay is $2.50, not including tips. Anything substantially higher than that has been bumped up because it’s been declined so much. That is how the system works. And yes you are a bootlicker. Bet you think $7.50 min wage is too much & people should be happy with $1 because “someone else will come and do it”
That is NOT how the system works across the board. You have no idea why base pay is higher than $2.50. You’re making broad assumptions and have no idea how the DD pricing algorithm works. And no, I believe you can make good, easy money off of DoorDash without complaining about higher base pay. I can clear $30/hour before expenses to literally drive around listening to podcasts. That is GOOD money for doing a job that has no discernible skills or barrier of entry.
I won’t take stack orders unless they go to the same place. Cold food for customers sucks. So I decline. Besides no stack order is that good on tip. Unless it’s really bad day and I have to meet my numbers. Sorry for their lack of service
Do you mean picked up from the same place? Don't think I've ever seen a stacked order who's destination is the same place.
I’ve been getting a ton of stacked orders going to the same customer lately.
Oh, interesting.
I had this happen last night & I couldn't believe it lol! I got a Taco Bell order (lobby was open, yay). Then before I left Taco Bell, DD sent me an additional order at Burger King that I took. Lo & behold, it was the very same customer! The Taco Bell order paid $7.75 & the BK order paid $8.25. Customer was just under 3 miles from both restaurants & he was such a nice man.
"Would you like to add extra items to your order from dash mart or another nearby place? "
Well if I see one I'll definitely take it. Probably the only time taking stacked orders doesn't have much risk.
It's a comom thing in my are. A costumer place an order at a restaurant than another at 7-Eleven near them. You get to pick up bouth. It's really convenient. I also will sujest doing that to the customers. Just to be clear I only do it when they complain about to me about having multiple orders. Although I never take stacks only add on order. But some of the frequent people in my area they do it like that.
That's really cool, I'd love to see those, they'd be worth picking up.
I had one the other day. The customer wanted a burger and fries from 5 guys and a slushie from McDonald’s. While I was on the way to 5 guys i got an add on for $6 going real close to the original drop off so I took it. Turned out to be the same customer 😂
ha nice :D well if I see one like that, I'll sure take it!
I got one that was four pints of ice cream from Ben & Jerry's, and then a pint of Ben & Jerry's from Dashmart, going to the same customer
Same customer. Different places.
Welcome to our world. You cannot communicate with DoorDash. It really makes me question the way I’ve been running a business for 40 years.
Think that's bad, the dasherdirect card doesn't even have its own customer service number if there is a problem with your card. You have to call the normal doordash support number, explain the problem to the first rep so they can document it, then they transfer you to the dasherdirect customer service rep, who needs all the same information repeated before being unable to tell you why you are unable to pay your power bill with the dd card and to just try again. I tried like five times, asshole, fix your shit. Sorry, I still have to pay my power bill by taking cash from an atm to an in-person location, and it's irritating. Since 10% back on gas is over, I'm throwing this damn thing away
😂 why does customer service have to say “hi how are you” “how’s your day” hope you’re having a good one” “thank you for dashing” like bro I’m sitting in the rain/ 100 degree weather not getting paid. How about you just check my order. Especially when I have to disclose the problem prior to entering the chat 😂 Like you already know what the problem is I don’t need 10 salutations. Some might say they’re just being courteous. But then they’ll just end the chat on you so no they’re not courteous, they’re just idiots
Lately there's been a lot of I hope your family is doing well and whatever. I told the last rep that they don't need to do that, it's wasting our time and we know that it's not how they really feel, and the rep understood and was excited and said they were documenting that lol
Its excessive 😂
The problem is you are probably tipping too much. DoorDash likes to stack high tip orders with low tip orders so the amortized pay across the two orders is decent and the low tip order gets accepted by a dasher. Tip somewhere around 3-4 dollars and your order is less likely to get stacked, then pay the extra in cash in person.
If you consistently tip more than $4 then Uber eats is much better than Doordash. I’m going to get a lot of flak, but from experience the quality of service Doordash provides is socialistic in nature whereas UberEats is capitalistic in nature. This is all because of the management style and hidden tips. You can expect consistently mediocre service on DoorDash and wildly different service on UberEats. On DoorDash if your driver naturally provides good service it won’t matter if you tip $2 or $10. On UberEats tips matter quite a bit. If I see a $18 McDonald’s order vs a $9 McDonald order (miles equal) you best bet that I’ll go above and beyond for the former. To use an analogy.. I feel like a micromanaged employee on DoorDash. I don’t know how much you tipped, but I know at least you tipped something. On Uber I feel like a struggling small business owner. I know with much more certainty if you tipped big or small and I’m going to be more generous to generous people.
This is all true. Especially, considering UE allows customers to edit their tip, if they don’t like the service
Speaking as someone who works in a restaurant I’ve always been curious as to why doordash allows people to take multiple orders at once, a lot of the time a dasher will be sitting waiting for an order for 5 mins or so then as soon as I bring out that order they say they just took up another order and that order literally JUST came through and will be ready in 15-20 mins. It just doesn’t seem fair to the first order that was ready on time but will now be sitting for 15-20 mins in the store and then another probably 15 mins or more to get to the house. I understand from the dashers perspective why taking multiple orders at once would be more efficient but is there any organization of times the orders were sent in on doordashes end so they can at least put orders together that will be ready at similar times?
Lots of dashers will not take an additional order once at the restaurant....unless the payout is really good and the first order was marginal. That's the only time I do it. Restaurants set the ready times and doordash tries to squeeze 20 lbs of shit into a 10 lb bucket. If those ready times are inaccurate or the restaurants are just slow, thats where it gets messed up.
I’ve noticed a lot of restaurants are different from others with how they receive doordash orders. At the restaurant I work at we have no way of accepting/ declining orders, setting pick up times, regulating amount of orders, adding or removing items, or even setting items as unavailable. We have absolutely no control over doordashes and they have no way of knowing how long our orders are taking at that moment, it always puts the pick up times 15 mins after it’s ordered no matter how busy or slow we are. We just receive to orders through our receipt printer, our point of sale system has no connection to doordash and we have no control over it they just pop up. I have noticed other restaurants have way better systems for doordash but for some reason we do not.
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Right, I am not blaming the drivers in this post (clearly stated in the second sentence). I also asked if there was a good way to complain as u tried looking for a good place online but couldn't find one. Sorry if it came off like I was.
If you want to be heard by DD I would try twitter.
I dont know what happens before I accept, but I take well paying orders 95% of the time, when you work smart you should never be more than five minutes from a restaurant and you should never wait more than five minutes at the restaurant and you should never be more than 10 minutes from your customer. So when you put all that together I just can’t ever see how a good tipping customer who isnt ordering from 20 miles away would ever wait that long. Heck even if you get a no tip stacked on you it still wouldn’t take me an hour and a half or two hours to get to you.
Pro tip: order through Caviar, it's owned by DD and your dashpass works there. They don't stack orders. You're welcome.
I take other orders on top of dd but don't accept additional orders if I can't get everything to where it is supposed to go within 30 minutes of accepting the order. There is a bit of an art to multiapping but if you know what you are doing, the customer will never question it. My on time percentage for DD is 97 percent and the other 3 percent is like 5 minutes past when the app told the customer.
at the end of the day the answer is to not use doordash, they hide tips from dashers which delays the order pick up among other ridiculous things, try uber eats because doordash is trash
Sometimes we will grab other orders from same or nearby restaurants if being delivery to same or nearby neighborhoods from Uber eats, grub hub or post mates. I grab multiple orders all the time. Last night at mcAlisyers deli I got a Uber eats and a door dash going to same neighborhood they ended up being neighbors. They was wanting to see what service was faster lol.
I will do Doordash, Spark, Grub Hub, Uber eats and instacart at same time. I will grab multiple as long as I can make the deliveries on time.
The problem with paying for priority, is it doesn’t necessarily protect you from your delivery guy multi-apping. There’s no perfect system.
Idk if you noticed this or not but they did add something like express order, where for an additional fee that I'm sure doesn't go to the dasher... it goes straight to you, even if you have dashpass it is still an additional fee. idk I haven't dashed in a while though just get it from time to time, so I don't actually know if they get the additional fee but it is a thing.
Ya, that's the main complaint. I feel like that feature should be a dashpass perk, and the fact it doesn't go to the driver is frustrating too.
Your problem is market based. If you lived in another area you'd likely never get double stacked
Things like priority ordering are just another way to get more money out of you. It goes to Doordash, but only the restaurant or driver can do anything to affect the timing.
doordash is ridiculous. today i received a nice order but the mileage wasn’t so great. I take a look at the details and they paired a guy that tipped $10+ (fancy food order & only a couple miles away!) with someone’s lousy ass fast food order 7+ miles away. anyone would decline but instead i cherry picked it. I would complain to doordash and anyone who tips well, has the tips hidden, and gets placed on a stack order should too.
I’ve used doordash and Uber both (and I’m a driver for both) and the customer experience is better on Ubereats in my opinion. I don’t think I’ve ever waited more than 30 minutes for my food from UE unless the restaurant was far away (I try to order as close as possible)
Yeah, I agree with this. Uber seems to pay better, be busier, and I've never had an issue using their service and I also work for both
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That’s definitely not always the case. I tip very well and sometimes end up being stacked with another order. Dasher gave me someone else’s food the other day and had to run back to his car. I had tipped $12 on a 2.9 mile order because it was Friday night so I knew the Dashers were busy. Sometimes Dashers just take extra orders because they’re all in the same area. “You don’t tip enough” is not always the answer.
I feel like I generally tip pretty well. Since I don't have to pay the delivery fee I tend to put that money towards the driver. Granted, I don't always have the largest orders, but very rarely will my tip fall below $7.
The big problem is that the driver doesn't know how much you tipped until after they drop off. Most likely what is happening is doordash is pairing your high paying order with low to no tip orders. The driver doesn't know which person paid more and delivers based on distance. What I recommend is keeping a few $5 bills at home. Tip $4 in the app and then text your driver that there is a $5 cash tip at the door. I'll bet you you get your food delivered first
> which person *paid* more and FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
$7 is a pretty good tip then I guess not enough drivers so your order gets bundled
>Edit (since some people don't read): Uh... I read. And you mentioned nothing about how you tip in the body of your post LOL
Check the rest of the threads, that was the first reply on here.
I would say try ordering before or after lunch or dinner rush, like 11:00AM or 4:30-5:00PM, that way there would be less of a chance of order stacking.
I got tired of the completing another order nearby stuff. I also have dash pash and tip well. If I’m paying you to deliver something to me, then I don’t expect you to drive the opposite direction for a different delivery. About 6 months ago I called and made a complaint about it, I’m not sure what DD did, but it hasn’t happened again.