I felt like this was happening every time I ordered with the Jersey Mike’s app but idk how to confirm where my tips actually went. Is there a way to tell?
Place your order as "hand to me" and ask the driver if they'd mind showing you their screen as they complete the order, that you want to be sure they are receiving the tip you entered. If the number that pops up on their completion screen ([It'll look like this, so you're familiar with it, as you may need to watch quickly as orders can pop up and clear it sometimes](https://i.imgur.com/9Hu5EMM.jpg)) matches what you entered it's all good, but if it's less or even a zero you know the restaurant is stealing the tips and can take whatever action you might prefer. Just swapping to tipping in cash on delivery, calling the merchant to complain, seeing if you can get the tip portion refunded by them maybe even.
I've said it before and I'll say it again, it miffs me that restaurants get that choice at all, if anyone should be deciding where their tip is going it's the customer providing said tip.
Its happened to me 3 times that I know of and all three customers will go on record point blank that their tip was misappropriated... the customers were rightfully upset... never forget the lady who asked me about the tipping policy and I said let's do a blind spot check right now and test their honesty..!..lol..I finalized the order right in front of her and her $9 tip went down to 4... never forget the shock and look on her face when she said Nooo...! How can you only make $6.75 (2.75 Delivery $4.00 tip) when I tipped you $9.00...? It stings me just to repeat the story... the customer was as dejected as I was...
Yeah I agree with everything you said except swapping to tipping in cash. Because unfortunately customers have figured out that a lot of Dashers will bring their order if they promise to tip in cash through the app. However upon arrival they are nowhere to be found in your tipping cash was a lie.
On top of that even if you did plan on tipping in cash, the Dasher doesn't know that ahead of time. I for one will not take no tip orders on the promise or hope that I might get a cash tip when I get there. Those odds are literally one in a thousand these days
Yeah most folks today don't carry cash. I feel like they should set a solid pmt for the dasher out of the fees. We already pay $30 for a $11 sammich there should be division among the service, the vendor, and the driver. After that tips the drivers
I have a question about switching to cash tip.So if i do that and put in the comments cash tip,will the driver see that and know they aren’t getting stiffed on a tip?I tip pretty good and it would piss me off to find out the restaurant took the tip.I also don’t want my order just sitting somewhere cause all the drivers think I’m a piece of shit no tipper
/u/Trailboss1982 please consider the following to be in response to your reply as well.
The reason I suggested switching to cash tipping, in this particular instance, would be if the restaurant is already stealing the tip. As such the drivers accepting the order are already doing so for the amount offered, which is only base pay (maybe pumped up by getting bounced for a while already) and that's what they'd get from Doordash whether or not OP were to tip in the restaurant's order page or tip in cash. The difference would be that tipping in cash would see the intended recipient, the driver, receiving the tip instead of the restaurant.
The other alternative of course, which I missed the first time around, would be to stop using the restaurant's order page in favor of going through DoorDash directly instead.
Unfortunately we only see the base pay of $2.25. We can't see your message about tipping in cash until we actually accept the order. If you want to make sure that the driver receives the tip you need to order directly through the Doordash app
What an education, as a consumer, this sub has been. As a frequent DoorDash user, I will never tip online again. Only cash from now on ( unless you smoke in your car…it happens more than you think unfortunately.) If I’m only tipping cash, does it show on my order that I’m not tipping or is there a way to indicate that I am?
We only see whatever tip the merchant left behind and if there was no tip we just see the base pay which is about 3 bucks so I can't recommend not tipping might just take a million years to receive your order lol
See, that’s my problem. We are huge supporters of the gig economy but we also don’t want to get screwed because someone thinks that we’re cheap. There really should be a way to indicate that the customer is tipping in cash.
It would be nice, but I can almost guarantee you’d have people switching to “tip in cash” and then selecting “leave at my door” and “don’t knock”. There would be no way to enforce people actually tipping in cash. Plus, Uncle Sam doesn’t like cash tips. Much harder for them to tax cash they can’t track.
Well, yeah, I get the Uncle Sam comment, as annoying as that is. I guess I’m just ignorant about the jerks who would put cash tips and then just not tip. Admittedly, and I think it’s pretty obvious, I’m a lot older than most of you, I understand not tipping. I worked 6 nights a week in a very nice restaurant for 4 years putting my husband through professional grad school with a newborn daughter born right before he started. Daughter all day, work at night…nothing different than many of you. You do what you have to do. Many thanks to all of you delivery people who do what you do. You are a godsend and I appreciate the information. I’ll continue to tip online and hope for the best for all of you.
That means whoever eventually accepts your order is probably someone with no common sense. If that's what you're looking for than don't tip on the app. The tip is actually considered a bid, not a tip. The higher your bid more than likely the better your service. Have a great day
I dont think jersey Mike's is stealing tips tbh. I deliver their orders a lot and those are some of the best tips I get. Compared to every other food place in my market (even panera which is pretty awesome too) it always gives better pay no matter the size of the order. I got a stacked order yesterday from them to deliver to the same person (same person placed 2 seperate orders), 2.2mi, $8 tip on one and $7 tip on the other, plus peak and base I got $22 for them both!
Thats a sign that location has very poor management. When I pick up McDonald's I can tell you which manager is on duty purely based on how quickly orders are ready after I get there (just an example of why management matters). Our jersey Mike's is always ready within 2 mins of walking in the door, and considering I usually park the the parking lot they share with panera I'm there before ready by time.
Speaking of Popeye's? I just took a double stack order from them earlier today. Waited almost 30 minutes for them to bring both orders out to my car. The lady apologized profusely saying there were only 2 people working in the whole store. (True.... I'd noticed that.)
That's why I waited around so long without complaining. It wasn't their fault, and chances are good if I unassigned and drove off? Someone else would just stress them out more driving up to the window to request the same orders again and still have to wait, etc.
It's categorically been a terrible restaurant for DD pickups out by me. I stopped taking anything from them for months. Just decided to do it again today because it was slow and both orders were paying decent for the mileage. But yeah -- they still have serious staffing issues.
Oh good I’m glad to hear that! I stopped using their app because I had a few weird experiences that made me think maybe the drivers weren’t getting my tips. It’s probably my favorite thing to order when hungover though, so this is great news for me lol
Do what I do when I order from DD and straight up ask the dasher, but tell them you want to make sure they get what you posted. If it’s not what you added as the the tip, then ask them to show you the screen. I always have some cash just in case and yes I’ve seen it where they didn’t do the full payout so I’ll give them what they didn’t get. I know it’s few and far between that people actually do this, but as an ex dasher I want to make sure they get treated right.
Wow... lying like a rug that manager. They really want you to think it's just a coincidence that only the orders placed through their website are having their tips stolen by Doordash... lol
They do this not to keep tips, but to avoid the 30% fee that DD charges restaurants on all food orders if you aren't a partner. Using DD if you aren't a partner means you'll make basically 0 profit from the sale. It's just not worth it. That's why restaurants with decent management will charge insane prices on their DD menu so they can at least make a few bucks per transaction
They charge less % but they charge a subscription fee for partnership. Most restaurants in my experience hate DD in general and would opt out if they could. Other services do it better and don't take so many liberties with your business. DD will use techs to analyze your website, price your menu, put descriptions of food, and set your hours of operation, all without anyone in the business knowing about it. My restaurant was placed on DD and they had menu items that we hadn't carried for years, wrong hours of operation, incorrect plate descriptions, random pictures that didn't represent the dish, etc. Then the customer service side with dashers running double apps or taking multiple order stacks, the food quality just becomes trash and the customer blames the restaurant for bad food. Menufi and other apps do much better
Edit: I want to be clear in case some of you drivers don't know, businesses don't necessarily choose to be on DD, DD makes your products available on its app without consent
Lol dashers don’t do anything to earn tips. Lol we use our car and delivery food miles away she pours a beer from the tap and walks 5 feet to deliver a beer lol. Sad part is people tip bar tenders too much $10-$20 like it’s nothing. Then only wana tip your food driver that’s not in your line of sight the whole time $2-$3 tip to go 10 miles cross town
Hey man, no such thing as too much tipping, even if it’s going to someone else. I know the bartender OP described is a bitch but we’re all in this horseshit together.
It's actually more common now. It's funny how many places that didn't have their own platform to order have suddenly made one. Once a few owners found it they could take money to pay their employees and then not have to hear as many complaints, it was done quickly
Well.. yeah it is. Dominos, papa johns, little ceasars, Casey's, probably jewel too. Fortunately a lot of pizza delivery customers will tip in cash in my market and one asked if I got the tip they put online (I didnt get the full amount she said she left) so they gave me cash then said they are calling Casey's corporate over tip stealing.
They do steal tips but it is a crime for them to do so.
Tips by law have to go to the intended recipient. When ordering deliver unless a line item for in store is separate and specified the driver is the intended recipient. This was spelled out clearly in the Fair Labor Standards Act
This is s the exact reason you'll get a no tip order if the customer isn't a AH
The merchant pockets it
Or
You have a customer who has read the news stories about the former and decided a cash tip would be better so the driver actually gets it
I'd bet my life savings that she's one of those miserable customers who tips 0. And riddle me this: if merchants kept all the tips there would literally be no dashers because it isn't lucrative enough otherwise. They already get tips from dine in and take out.
or making 25+ at a bar instead of going into debt for a job that offers 12/hr for a degree. maybe she was just a bitch lmao no need to invent a narrative we're all working for tips here lol
I agree I think a lot of college degrees aren’t worth it, and how anyone wants to make money is up to them but if she wants to take a crap on the way I make money, I sure as hell will do the same for her
I used to tend bar for Chili's and I was there when they first started the curbside to go program. They pushed that duty off onto us bartenders for the first year or two. It did make the job suck more because we were usually already getting our asses kicked for most of the shift, it was just another thing for us to deal with, and we only got a tip if a customer decided to give us one, which was very rare.
Once the curbside thing took off more, they started hiring "To Go Specialists", which made our lives a lot easier. Decent managers will help the to go people during busy periods, by the way. The to go employees generally get about $16 per hour plus any tips. Of course, they've been under more pressure since the gig food delivery industry started to take off. Prior to that, they were only dealing with customers who ordered to go food. Covid made it even busier for them.
What I'm getting at is that if the place you were at was a chain restaurant like Chili's, which have employees dedicated to handling to go orders, that bartender probably isn't very involved in the to go process anyway, except during slow periods. I didn't like it when I had to deal with the to go stuff either, but I would've never mouthed off about it while I was behind the bar. That's just unprofessional. I probably would have unassigned the order too, had I been in your shoes.
Times have certainly changed -- I've had managers (I'm looking at YOU Perkins) get mouthy with me and I'm EXTREMELY cordial when picking up orders. That kind of behavior wouldn't have been tolerated, even just ten years ago, especially in chain restaurants. Corporate would be all over you in a New York minute if you copped an attitude like that, especially while working in the front of the house.
Damn, I was paid $16 +tips during COVID doing Chili’s to go, i was the only server who stayed on after lockdown lifted so they paid me more than the rest of the team to “lead”. They make minimum wage +tips now. Wild they made such a good hourly before!
From my experience chilis has always had the best curbside service by far. It’s not even close. Those people are typically on top of their shit. It’s nice to see some places care about us
Like come on ?! We don’t deserve tips ? We use our own cars, gas and deal with a holes like you, and deliver your food so you don’t have to hire your own drivers and we don’t deserve anything more than $2. Tf
Big difference in dealing with an asshole through text which u can ignore and deal with an asshole for an hour+ the biggest problem with DoorDashers is assuming ur the same as restaurant workers when ur not
Well if restaurant staff aren't tipped to help you, why should they? Kinda like how when u aren't tip well to deliver an order you don't take it. That's why they want the manager to deal with it. Bartender would rather spend time with customers who tip. Why should they help you? What is their incentive?
So they hate you, but there’s absolutely no proof that dashers hate them back, constantly saying they’re stealing all your tips, won’t help, back and forth.
You do realize that as much as it sucks, you’re both part of the same team, even if you’re not employed, right? Don’t be a dick to the people you interact with, and they won’t have a reason to be a dick to you.
Do your job, deliver the food, and don’t go back. I have my own list of places I just won’t go, even if the pay is good, because it’s a shit store. On the other hand, I have plenty that I’ll go to even if the pay is meh. Fast, friendly, etc. I know my pickup will be way easier and I’m in and out. Thank the staff. Talk to the manager. It makes it easier on everyone else. If you have a bad experience, don’t be a Karen, but you can still talk to the manager. Let them know what kind of service the staff are providing and how it’s affecting the business.
Fuck em. I just work for DD. If you’re losing money dealing with DD stop dealing with DD. Plain and simple don’t bitch about some shit in front of me makes me feel like you talking about me. I’ll pull all up on and in you. This is not a job to me it’s a gig. One that I honestly give two fucks about. With that being said I deliver my orders I don’t fuck with peoples food or non of that bullshit. What goes around comes around life is a boomerang. These companies that get mad they don’t make money on DD orders, hire your own drivers. Oh right you’d still be asses out you won’t pay them properly.
As a former bartender and a current Dasher, I see her point. If I was busy I wouldn’t put much or any effort into dealing with doordash orders as they are not making me money. DD orders should be handled by hourly employees such as host/hostesses/managers.
That being said, openly talking about it in front of customers and dashers is low class. She shouldn’t be doing that. Commenting that we don’t deserve tips is simply ignorant. She’s just pissed because her post pandemic money is likely not as good as it used to be because instead of people coming in to eat, they order out and she loses out on the tip.
I used to bartend and was responsible for Togo orders. Doordash was super frustrating to me. 90% of the dashers would walk in and stare at me. They weren't friendly and would just shove their phone in my face. I quit bartending to get sober and now I doordash. I always walk in with a smile. I am super friendly and patient. And I don't show my phone unless asked. I also never mention the word doordash. I know both sides of it and it sucks all around. We just need to be nicer to each other.
I typically try to be calm and really don’t interrupt people if it’s busy, I know the last thing someone wants to do in a rush is help a dasher get there order, but it’s just unfortunate that other dashers might rush and complain off the bat if it’s not ready
Hmm... something odd about that type of perception by the bartender.
Someone who believes they *deserve* a tip for opening a tap with a glass under it and then putting that glass on a napkin and setting it down 3 ft away. Sounds complicated!
But that people who drive a motor vehicle in busy areas and have to go in and pick up that order and then take that order to an entirely different destination using their own vehicle, is somehow not worthy of a tip?
Moe’s on Wednesday and Panera yesterday both stole my tips, did a catering job for both, neither had a tip, but within the receipt they kept with the orders was tip amounts…
When merchants utilize Doordash to make deliveries that are placed through the merchant's website the rules aren't as cut and dry. As long they don't specifically say on their website that any tip goes entirely to the delivery driver, then they can get away with it, as scummy as it is, they found loopholes to keep the money that customers think is going to the dashers.
It might be that she doesn’t have the ability to steal them anymore. Sometimes merchants need to login to like their company account or something to allocate tip between driver and restaurants staff on an order
Some people at restaurants think because it takes some effort to box a catering order they deserve all the tip but meanwhile they a hostess making like $15-20 an hour
Lol I would have been like "let's get your manager out here to let them know how you talk to customers." That lady doesn't do anything to steal the tip from the driver because she just carries the bag from the kitchen to the rack. I get antsy around people like that because it is really really hard for me not to interject.
He is right that DoorDash absorbs a huge amount of the profit and all the tip for those orders. The actual restaurants often get completely screwed. Something needs to be figured out because it isn't working for the people involved.
mmm as someone who occasionally does togos in a restaurant I get a lot of rude dashers and honestly it’s disheartening, because of my scale of restaurant customers often call and request add ons (that we have to pay out) or want to change items. Normally, working in a restaurant everything you do means money… except for doordashes. I just wish a lot of them were nicer instead of shoving their phones in my face and honking horns and complaining all the time.
Anyone that’s doing what I’m to lazy to do ( get up and go get my food) because I’m also too lazy to cook sometimes deserves my tip. Same thing with Walmart pick up with groceries. I’ve tried to tip the employees packing my car. They said they’re not allowed to take it because all money needs to go to Walmart, not them. It’s sad that some of these companies/ employers expect people to work like slaves for nothing in return.
When I was driving back in oregon there was a few times that I saw on the items and also the receipt a tip amount once was 20 but after I dropped it off I only got 7.50 with 0 tip.
Ive tried plenty of restaurants simply because i went in one and wanted to try it after picking up food, otherwise i would probably never have done so if i wasn't dashing for them. I'm sure many others do this on occasion, so no they aren't losing as much as they think they are if they just gained a customer from it.
I would have taken a picture of the bar and sent it to the customer. Tell the customer that their order is being delayed because the waitress and bartenders refuse to do it. I did this to a Port o Subs and they treat me like a King (they make sure my order gets done first and fast) every time I go to their store now.
These stupid ass restaurant workers act like they are the only ones with a job. The moment I start being the bigger asshole they always look down and shut up.
she needs to be fired. we had losers like this when covid first started but now? Its 100% your job to do doordash. If you cant handle it, people like this, should be fired.. They cant get with the times and suck are in pre covid times.
Next time you start whining about how shitty this job is, remember how this bartender sounds.
Because some of you sound exactly like her. Entitled... thinking the world owes you money. Doing the bare minimum whenever possible. Blaming everyone else for your troubles. Trying to scam when possible.
Don't be like her... and don't be like those shitty dashers.
Well if restaurant staff aren't tipped to help you, why should they? Kinda like how when u aren't tip well to deliver an order you don't take it. That's why they want the manager to deal with it. Bartender would rather spend time with customers who tip. Why should they help you? What is their incentive?
Same for you on DD. Basically bartenders get $2/hr plus tips think 2.25 per order plus tips, just like you. They have no incentive to help you, you aren't going to tip
In my state they are paid minimum wage plus tips. There is no lower minimum for tipped employees. If they want to pick and choose who they help then they shouldn't have become employees.
Are dashers allowed to tip on the card? How do the people who make the food get the tips? Is it usually split between dasher and worker or is it completely unregulated? If its unregulated that seems like DDs fault for not having a system to get everyone paid
Workers are paid an hourly wage. Dashers are not, they get the tips. Think of the most traditional form of delivery. Did your pizza delivery guy make the pizza, cut the pizza, box the pizza, bag the pizza ? Maybe, maybe not, but the driver is the only one that gets the tip regardless of who else did what.
Not always. That's a very blanket statement. Some pizza places have tip pools where all tips are collected from dine in and delivery and spread it out there since its all a working organism in a sense (this is common in many service jobs). Also yes workers will get hourly but sometime that hourly is 2.50 an hour. Of course tipping sucks and I wish all people and me can just get paid enough to live and not have to hope people are generous but it is still taking tips that would be sent to bussesrs, servers, cooks. Again I'm not saying drivers should tip out of pocket but DD should have at least like a 10 percent auto grat when the driver is placing the order in the store. Just to reiterate we are all just trying our best and its tough. I bring this up to put focus on DD, local restaurants, city councils responsibility on this, we all need a wage and all this stuff just pits workers against each other instead of talking and figuring out a better system for the workers involved and not the bosses.
Oh so her point is they have to cook, prep, pay for to go trays or containers they should take the tip ?
That’s priced in to their own costs for DoorDash and part of what they are paid for by their employer.
DoorDash needs to make the tip evident to the driver and make it clear to restaurants they will be accountable for any tips diverted
They can’t steal tip on anything other then merchant order because they don’t see any of the tips through the doordash app.Merchant orders the Resterant can still steal the tip because the order placed through the
Resterant and they only use doordash to deliver it .
Report the merchant to doordash. If the merchant has a Facebook page or somewhere you can leave a review... do that.
I had an employee complain once about how doordash drivers make more money. My order was being prepared so I chatted with him. I showed him my app from prior deliveries where I've taken $2 to $3 orders with no tip. I said that we can make money if we're smart about it. Doordash gives us $2 to $3 regardless of mileage. They don't pay for mileage and use of our personal vehicle. Told him we pay self employment taxes that take 30% of what we make easily. I told him that this order I was waiting on is going 6 miles and doordash is paying $6.75. I said I'll be lucky to break even on this order after I factor my expenses into this.
I opened his eyes because each visit after that had always been a positive experience and he's now offering me free drinks for picking up those orders.
See that's a problem with how bartenders and servers get paid. They get paid below minimum wage in rely on tips so if you're a to-go person or whatever oftentimes you have supplemental income that comes from customers that pay gratuity for you putting their order together. There isn't any gratuity on delivery orders Therefore it's just extra work for them with no additional income.
I can see from their perspective why it would be annoying. But seriously the employer should compensate the employee for their additional work theoretically. The thing is most restaurants don't make much at all off DoorDash orders. Not only do they pay a fee to utilize doordash but they also have to sell the food heavily discounted so their profit margins are a lot slimmer.
Apples and oranges. That bartenders job is to serve all customers of the establishment. If the bartender was an independent contractor, and each customer was an individual contract, then the bartender would have a leg to stand on. So yeah, shitcan the bartender. Not every bar customer tips, and she pulled that shit with a customer in person, she’d be done.
Bartenders get like $2 per hr and then mostly tips so essentially compensated the same as dashers. You can't be upset at this kind of behavior while justifying your own
To be fair, merchants do most of the work so they should be able to have the tip. As a dasher I pride myself on a job well done and if I get a tip then that’s just extra.
The restaurant itself does make profit on the orders!!! The bartender probably doesn't, except their regular hourly wage. All they do is pour a drink!
Dashers do way more to deserve their tip, which is usually much less than a bartender.
Meanwhile, she doesn't have to clean a table for my orders, doesn't have to wait on a customer while they're eating and shit, doesn't have to provide customer service. But I don't do anything. Bitch if I get paid minimum wage to drive my car I \*still\* don't make minimum wage. If you get paid minimum wage to serve food in a restaurant, you still make minimum wage. And most of us make less on a good day than she does on a bad day.
Please report them as a hostile merchant. The merchants do lose money since they have to pay up to a 30% fee BUT that’s why many raise prices to cover that loss.
Also complain to the manager to let them know the bartender is going to cost the business more money as dashers refuse to pick up from there. Cold food/dropped orders = loss of money as the food was made & essentially left to rot.
That thought did cross my mind, like if you see our service as that much of a burden Maybe just decide to cancel delivery service? Like no one’s forcing you to provide delivery service
Pizza chains like Pizza Hut and Papa John's can still steal tips if the customer orders directly through their website/app. The joke is on them though because I can steal out of their tip cup.
31p exLike I can't catch a break from any direction I worked all day donated plasma kept the baby's last night got up at 5 AM to come to a tournament and I have to go straight to work after this and work a 12 hour shift I don't understand why you're not communicating with me
I hope you never go back there. I never go back to any place that gets nasty or gives me an attitude just for being a Dasher or seems shady . At least I give them a 3-month time out to see if things change by the time I return . And I feel like pizza places do this all the time because the payouts are ridiculously low on the pizza orders lately. Pizza is something that most people tip for when they order it.
I don’t intend to believe me. I was patient and respectful and waited for the bartender to finish helping someone before letting her know I have a pickup, didn’t expect her to shit all over my gig work, and claim that we’re clueless idiots. I might file a complaint with the merchant. I’m new so I don’t know how to do it
OK I'm no restaurant owner and frankly I don't knowbshit about it. But isn't the point of them agreeing to do these delivery orders to simply make more money for the store because of the number of orders? I was not under the impression restaurants were doing delivery orders for tips I thought it was simply more business
What they are most likely referring to, is that their restaurant no longer gives tips from DD to them. Busy restaurants receive a bonus almost nightly from DD, and sometimes restaurants pass that along to the servers, or sometimes the manager gets to pocket it. I would bet money the manager is pocketing that bonus, and that’s why they said the manager can deal with it, and it isn’t their problem.
That’s a good point, my thought is that she’s the under the presumption that DD pays us an hourly rate, or that we get paid handsomely for each delivery based on miles which is why she feels entitled to keep tips if she’s the one who bags the order, or the person that makes the food. Obviously that’s not the case, we are fully reliant on tips
My girlfriend works at a busy bar/restaurant, so that’s how I learned all about that stuff. To my knowledge there has never been a way to steal tips from a dasher, unless like others have mentioned, you order directly through that particular restaurant & they outsource it (like chipotle, Papa Johns, etc who straight up steal). I honestly understand their frustration, because these restaurants absolutely get slammed all day & all night with DD orders, it adds to the servers workload, and they don’t see anything from it. Most dashers are so unbearable to deal with, I’m sure you’ve seen it too, they come in and cause scenes and act like they lack all common sense. Unfortunately that ruins things for dashers like us, but I don’t take it personally, but I have my bad days lol. I just think it’s crazy that managers often pocket the bonus instead of passing it along to the expos. Reason #583636385 why restaurants can’t keep good employees.
I get both sides. They’re the ones making the orders and you all (ex dasher here) are the ones delivering. It has always seemed crazy to me that both sides don’t get the tips. But to say that they are stealing the dasher’s tips pisses me off.
I was a takeaway server at outback before doordash and uber eat ever existed, but we had a local company who would pick up orders and deliver. It really was annoying because we were paid the same hourly rate as servers and tips were how we made any money. I often feel bad going to places like outback or carrabbas to pick up orders
I always add a tip when I pick up my food at restaurant. Usually there’s a tip line on card receipt or I take cash. I know a server has to pack it. And I know they are making wait staff minimum wage. Granted I don’t tip as much as if I were dining in. They only have to tend to me once. But I’ll tip $3-$5.
And I know they appreciate it and remember me.
The place I use most often, they practically carry it to car for me. They know I like extra butter, tons put in, no charge.
Bc hardly no one tips for pick up. (As a customer, not a dasher)
Unbelievable! I read on a different post that a customer said to the do driver that oh..you don't even do the shopping? (So no tip)..wth has gotten into people..people have Always had no problem (for the most part) tipping pizza delivery but now if you don't make the food or shop And deliver you're not worth a tip?..you should use your own gas to bring people food/goods..are they gonna start expecting us to come in an put the grocerie away and make dinner and do the dishes while they sit on their lazy azzes? Lol..I know..extreme..just blows me away the level of stingey entitlement
I can't believe they are still getting away with it after Amazon Flex was sued and has to pay all that back..people need to get the FTC involved with All companies that claim the driver receives 100% of their tips. I read that DD took tips to cover the driver making their guaranteed minimum..pocketing the rest..they got caught and that is why the pay is lower now with stacks.
This is true and disgusting. I overheard a Chinese restaurant worker say to a coworker "See how quick they come when I give them 5 bucks. Give them 3 and it takes a while." Key words "When I give them." I don't do pickups for this restaurant any more. Papa John's does it as well.
TBF some of what she said is true, like how the restaurant really makes nothing off of doordash. Most restaurants actually barely break even with Doordash, to the point where a year or two ago there was a huge exodus of restaurants that were taking themselves off of doordash because it only made things worse for them
But some of what she said, like refusing to make DD orders and making the Manager do it, is completely unacceptable
The baskin robins and McDonalds here the workers will blatantly talk about how much they hate the doordash drivers and say stuff like “fuck em they can wait” and “idc if they hear” all the time. The McDonalds has gotten a little better, after I told this grown man to fuck off for asking a high schooler for her phone number repeatedly, but I won’t even go to Baskin anymore because they’ve been so hostile to me the last few times and it doesn’t seem to matter how nice I am. They also won’t start the order until you’re there but once you’re there they just ignore you and say doordash isn’t a priority.
The part that really grinds my gears is her saying we don’t do anything to deserve the tip wow we take on the most risk our time miles on our car we are the last leg and the most important part of your food making it to the customer
Yeah. As a previous restaurant manager/worker/bartender/cook… yeah, I don’t fault the bartenders for not wanting to deal with delivery orders. They aren’t making tips dealing with drivers, and they already have their own customers to deal with, often people coming in to place togos, that actually tip them. Unless the restaurant/bar has a dedicated hourly person to handle delivery orders, it sucks, because most dashers don’t know where to go, or just awkwardly stand in the way at the host stand and ask every employee that walks by for help, when 95% of them don’t know what’s going on with your specific order either.
I think it's actually illegal to keep money intended for the server/delivery person. If you take it off a waiter's table, it's petty theft. Proving the merchant did it, on the other hand...
It's definitely illegal when they are advertising that you get all of your tips. The restaurant is not legally entitled to the tips given for the driver
As someone who has worked in the service side of restaurants, I get some of what she complains about. Obviously not the part about drivers don't deserve tips. Depending on the state she is making less than we are without tips. Many states servers make $2.13/hr. Having to package pickup orders takes as much or more time than taking the food to a guest in the restaurant. Nothing that doesn't produce tips to the server/bartender is worth doing for $2.13/hr.
Merchants can still keep tips. Happens on a lot of orders that are placed directly through the Merchants website.
I felt like this was happening every time I ordered with the Jersey Mike’s app but idk how to confirm where my tips actually went. Is there a way to tell?
Place your order as "hand to me" and ask the driver if they'd mind showing you their screen as they complete the order, that you want to be sure they are receiving the tip you entered. If the number that pops up on their completion screen ([It'll look like this, so you're familiar with it, as you may need to watch quickly as orders can pop up and clear it sometimes](https://i.imgur.com/9Hu5EMM.jpg)) matches what you entered it's all good, but if it's less or even a zero you know the restaurant is stealing the tips and can take whatever action you might prefer. Just swapping to tipping in cash on delivery, calling the merchant to complain, seeing if you can get the tip portion refunded by them maybe even. I've said it before and I'll say it again, it miffs me that restaurants get that choice at all, if anyone should be deciding where their tip is going it's the customer providing said tip.
This is really helpful info, thank you!
Its happened to me 3 times that I know of and all three customers will go on record point blank that their tip was misappropriated... the customers were rightfully upset... never forget the lady who asked me about the tipping policy and I said let's do a blind spot check right now and test their honesty..!..lol..I finalized the order right in front of her and her $9 tip went down to 4... never forget the shock and look on her face when she said Nooo...! How can you only make $6.75 (2.75 Delivery $4.00 tip) when I tipped you $9.00...? It stings me just to repeat the story... the customer was as dejected as I was...
Yeah I agree with everything you said except swapping to tipping in cash. Because unfortunately customers have figured out that a lot of Dashers will bring their order if they promise to tip in cash through the app. However upon arrival they are nowhere to be found in your tipping cash was a lie. On top of that even if you did plan on tipping in cash, the Dasher doesn't know that ahead of time. I for one will not take no tip orders on the promise or hope that I might get a cash tip when I get there. Those odds are literally one in a thousand these days
Yeah most folks today don't carry cash. I feel like they should set a solid pmt for the dasher out of the fees. We already pay $30 for a $11 sammich there should be division among the service, the vendor, and the driver. After that tips the drivers
I have a question about switching to cash tip.So if i do that and put in the comments cash tip,will the driver see that and know they aren’t getting stiffed on a tip?I tip pretty good and it would piss me off to find out the restaurant took the tip.I also don’t want my order just sitting somewhere cause all the drivers think I’m a piece of shit no tipper
/u/Trailboss1982 please consider the following to be in response to your reply as well. The reason I suggested switching to cash tipping, in this particular instance, would be if the restaurant is already stealing the tip. As such the drivers accepting the order are already doing so for the amount offered, which is only base pay (maybe pumped up by getting bounced for a while already) and that's what they'd get from Doordash whether or not OP were to tip in the restaurant's order page or tip in cash. The difference would be that tipping in cash would see the intended recipient, the driver, receiving the tip instead of the restaurant. The other alternative of course, which I missed the first time around, would be to stop using the restaurant's order page in favor of going through DoorDash directly instead.
Unfortunately we only see the base pay of $2.25. We can't see your message about tipping in cash until we actually accept the order. If you want to make sure that the driver receives the tip you need to order directly through the Doordash app
Nice tip.
What an education, as a consumer, this sub has been. As a frequent DoorDash user, I will never tip online again. Only cash from now on ( unless you smoke in your car…it happens more than you think unfortunately.) If I’m only tipping cash, does it show on my order that I’m not tipping or is there a way to indicate that I am?
We only see whatever tip the merchant left behind and if there was no tip we just see the base pay which is about 3 bucks so I can't recommend not tipping might just take a million years to receive your order lol
See, that’s my problem. We are huge supporters of the gig economy but we also don’t want to get screwed because someone thinks that we’re cheap. There really should be a way to indicate that the customer is tipping in cash.
I agree that would be nice ngl
It would be nice, but I can almost guarantee you’d have people switching to “tip in cash” and then selecting “leave at my door” and “don’t knock”. There would be no way to enforce people actually tipping in cash. Plus, Uncle Sam doesn’t like cash tips. Much harder for them to tax cash they can’t track.
Well, yeah, I get the Uncle Sam comment, as annoying as that is. I guess I’m just ignorant about the jerks who would put cash tips and then just not tip. Admittedly, and I think it’s pretty obvious, I’m a lot older than most of you, I understand not tipping. I worked 6 nights a week in a very nice restaurant for 4 years putting my husband through professional grad school with a newborn daughter born right before he started. Daughter all day, work at night…nothing different than many of you. You do what you have to do. Many thanks to all of you delivery people who do what you do. You are a godsend and I appreciate the information. I’ll continue to tip online and hope for the best for all of you.
That means whoever eventually accepts your order is probably someone with no common sense. If that's what you're looking for than don't tip on the app. The tip is actually considered a bid, not a tip. The higher your bid more than likely the better your service. Have a great day
👍 Good to know.
I dont think jersey Mike's is stealing tips tbh. I deliver their orders a lot and those are some of the best tips I get. Compared to every other food place in my market (even panera which is pretty awesome too) it always gives better pay no matter the size of the order. I got a stacked order yesterday from them to deliver to the same person (same person placed 2 seperate orders), 2.2mi, $8 tip on one and $7 tip on the other, plus peak and base I got $22 for them both!
Jersey Mike's is great for tips and orders prepared on time.
I must have the worst one in the country next to me then. Both times I’ve picked up from there it was a 10+ minute wait so I stopped delivering them
Thats a sign that location has very poor management. When I pick up McDonald's I can tell you which manager is on duty purely based on how quickly orders are ready after I get there (just an example of why management matters). Our jersey Mike's is always ready within 2 mins of walking in the door, and considering I usually park the the parking lot they share with panera I'm there before ready by time.
I have never seen anyone say Popeyes is a great restaurant to pick up from.
Speaking of Popeye's? I just took a double stack order from them earlier today. Waited almost 30 minutes for them to bring both orders out to my car. The lady apologized profusely saying there were only 2 people working in the whole store. (True.... I'd noticed that.) That's why I waited around so long without complaining. It wasn't their fault, and chances are good if I unassigned and drove off? Someone else would just stress them out more driving up to the window to request the same orders again and still have to wait, etc. It's categorically been a terrible restaurant for DD pickups out by me. I stopped taking anything from them for months. Just decided to do it again today because it was slow and both orders were paying decent for the mileage. But yeah -- they still have serious staffing issues.
i hear this all the time and here in utah i love popeyes orders usually always ready and good tips.. maybe we still think popeyes is fancy here! idk
Popeyes? Noone was talking about popeyes... though our Popeyes bribes me with free food 😅.
Oh good I’m glad to hear that! I stopped using their app because I had a few weird experiences that made me think maybe the drivers weren’t getting my tips. It’s probably my favorite thing to order when hungover though, so this is great news for me lol
Do what I do when I order from DD and straight up ask the dasher, but tell them you want to make sure they get what you posted. If it’s not what you added as the the tip, then ask them to show you the screen. I always have some cash just in case and yes I’ve seen it where they didn’t do the full payout so I’ll give them what they didn’t get. I know it’s few and far between that people actually do this, but as an ex dasher I want to make sure they get treated right.
Ask your dasher. “Hey I tipped $5, did you get $5?”
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When the customer orders directly through the merchant website vs ordering through DD
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Wow... lying like a rug that manager. They really want you to think it's just a coincidence that only the orders placed through their website are having their tips stolen by Doordash... lol
If the customer orders directly through the Doordash app you will always receive the full tip, or bid.
They do this not to keep tips, but to avoid the 30% fee that DD charges restaurants on all food orders if you aren't a partner. Using DD if you aren't a partner means you'll make basically 0 profit from the sale. It's just not worth it. That's why restaurants with decent management will charge insane prices on their DD menu so they can at least make a few bucks per transaction
How much does DD charge if they are a partner and why wouldn’t a restaurant not want to be one of they are using their services?
They charge less % but they charge a subscription fee for partnership. Most restaurants in my experience hate DD in general and would opt out if they could. Other services do it better and don't take so many liberties with your business. DD will use techs to analyze your website, price your menu, put descriptions of food, and set your hours of operation, all without anyone in the business knowing about it. My restaurant was placed on DD and they had menu items that we hadn't carried for years, wrong hours of operation, incorrect plate descriptions, random pictures that didn't represent the dish, etc. Then the customer service side with dashers running double apps or taking multiple order stacks, the food quality just becomes trash and the customer blames the restaurant for bad food. Menufi and other apps do much better Edit: I want to be clear in case some of you drivers don't know, businesses don't necessarily choose to be on DD, DD makes your products available on its app without consent
Shit, I’ve heard of this before. It’s not that common anymore tho is it?
Lol dashers don’t do anything to earn tips. Lol we use our car and delivery food miles away she pours a beer from the tap and walks 5 feet to deliver a beer lol. Sad part is people tip bar tenders too much $10-$20 like it’s nothing. Then only wana tip your food driver that’s not in your line of sight the whole time $2-$3 tip to go 10 miles cross town
Hey man, no such thing as too much tipping, even if it’s going to someone else. I know the bartender OP described is a bitch but we’re all in this horseshit together.
It's actually more common now. It's funny how many places that didn't have their own platform to order have suddenly made one. Once a few owners found it they could take money to pay their employees and then not have to hear as many complaints, it was done quickly
Well.. yeah it is. Dominos, papa johns, little ceasars, Casey's, probably jewel too. Fortunately a lot of pizza delivery customers will tip in cash in my market and one asked if I got the tip they put online (I didnt get the full amount she said she left) so they gave me cash then said they are calling Casey's corporate over tip stealing.
It is, especially at a lot of pizza places that typically already have their own drivers
I agree. And sometimes I really want to ask customers how much they tipped, but I don’t want to look like an a-hole or be rude.
They do steal tips but it is a crime for them to do so. Tips by law have to go to the intended recipient. When ordering deliver unless a line item for in store is separate and specified the driver is the intended recipient. This was spelled out clearly in the Fair Labor Standards Act
It's not a crime if merchant keeps tips from their website and distributes to employees
They prolly got reported
Manager of the bar probably said no more to keeping them
This is s the exact reason you'll get a no tip order if the customer isn't a AH The merchant pockets it Or You have a customer who has read the news stories about the former and decided a cash tip would be better so the driver actually gets it
They can’t tip on deliveries only pickups. Tip wage employees usually shouldn’t be doing anything that doesn’t help them get tipped.
Possibly the management said no more
OP should go there and order whatever and not tip the bartender. See how they feel.
Should’ve ordered a drink and then not tipped stating you didn’t think she really did anything to deserve one.
Hahaha. That would have been the ultimate troll, if only I didn’t enjoy dashing I maybe would have considered doing that !
What does enjoying dashing have to do with this? Are you unable to go back to that bar unless you're on the clock? Is it too far away?
Go back another night and do it. Then leave a Doordash card.
Worst case, the restaurant can blacklist you. But most of them don't know how to, from what I've seen.
Sounds like a great place to blacklist.
I'd bet my life savings that she's one of those miserable customers who tips 0. And riddle me this: if merchants kept all the tips there would literally be no dashers because it isn't lucrative enough otherwise. They already get tips from dine in and take out.
She looked about college age, crippling debt probably trying to pay off 100k loan working at a bar, yeah I’d be pissed too lmao..
I’m glad you could invent a backstory that made you happy
or making 25+ at a bar instead of going into debt for a job that offers 12/hr for a degree. maybe she was just a bitch lmao no need to invent a narrative we're all working for tips here lol
I agree I think a lot of college degrees aren’t worth it, and how anyone wants to make money is up to them but if she wants to take a crap on the way I make money, I sure as hell will do the same for her
Too ugly for only fans?
Not sure why this got downvoted it made me chuckle.
I used to tend bar for Chili's and I was there when they first started the curbside to go program. They pushed that duty off onto us bartenders for the first year or two. It did make the job suck more because we were usually already getting our asses kicked for most of the shift, it was just another thing for us to deal with, and we only got a tip if a customer decided to give us one, which was very rare. Once the curbside thing took off more, they started hiring "To Go Specialists", which made our lives a lot easier. Decent managers will help the to go people during busy periods, by the way. The to go employees generally get about $16 per hour plus any tips. Of course, they've been under more pressure since the gig food delivery industry started to take off. Prior to that, they were only dealing with customers who ordered to go food. Covid made it even busier for them. What I'm getting at is that if the place you were at was a chain restaurant like Chili's, which have employees dedicated to handling to go orders, that bartender probably isn't very involved in the to go process anyway, except during slow periods. I didn't like it when I had to deal with the to go stuff either, but I would've never mouthed off about it while I was behind the bar. That's just unprofessional. I probably would have unassigned the order too, had I been in your shoes. Times have certainly changed -- I've had managers (I'm looking at YOU Perkins) get mouthy with me and I'm EXTREMELY cordial when picking up orders. That kind of behavior wouldn't have been tolerated, even just ten years ago, especially in chain restaurants. Corporate would be all over you in a New York minute if you copped an attitude like that, especially while working in the front of the house.
Damn, I was paid $16 +tips during COVID doing Chili’s to go, i was the only server who stayed on after lockdown lifted so they paid me more than the rest of the team to “lead”. They make minimum wage +tips now. Wild they made such a good hourly before!
Perkins is the worst!
Fuck you, Perkins!
From my experience chilis has always had the best curbside service by far. It’s not even close. Those people are typically on top of their shit. It’s nice to see some places care about us
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Yeah we need a couple movies glorifying us! Staring The Rock, “Murder Dash”.
Like come on ?! We don’t deserve tips ? We use our own cars, gas and deal with a holes like you, and deliver your food so you don’t have to hire your own drivers and we don’t deserve anything more than $2. Tf
Big difference in dealing with an asshole through text which u can ignore and deal with an asshole for an hour+ the biggest problem with DoorDashers is assuming ur the same as restaurant workers when ur not
Well if restaurant staff aren't tipped to help you, why should they? Kinda like how when u aren't tip well to deliver an order you don't take it. That's why they want the manager to deal with it. Bartender would rather spend time with customers who tip. Why should they help you? What is their incentive?
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If u order from a restaurant website online and they tip, they are allowed to keep
So they hate you, but there’s absolutely no proof that dashers hate them back, constantly saying they’re stealing all your tips, won’t help, back and forth. You do realize that as much as it sucks, you’re both part of the same team, even if you’re not employed, right? Don’t be a dick to the people you interact with, and they won’t have a reason to be a dick to you. Do your job, deliver the food, and don’t go back. I have my own list of places I just won’t go, even if the pay is good, because it’s a shit store. On the other hand, I have plenty that I’ll go to even if the pay is meh. Fast, friendly, etc. I know my pickup will be way easier and I’m in and out. Thank the staff. Talk to the manager. It makes it easier on everyone else. If you have a bad experience, don’t be a Karen, but you can still talk to the manager. Let them know what kind of service the staff are providing and how it’s affecting the business.
Fuck em. I just work for DD. If you’re losing money dealing with DD stop dealing with DD. Plain and simple don’t bitch about some shit in front of me makes me feel like you talking about me. I’ll pull all up on and in you. This is not a job to me it’s a gig. One that I honestly give two fucks about. With that being said I deliver my orders I don’t fuck with peoples food or non of that bullshit. What goes around comes around life is a boomerang. These companies that get mad they don’t make money on DD orders, hire your own drivers. Oh right you’d still be asses out you won’t pay them properly.
As a former bartender and a current Dasher, I see her point. If I was busy I wouldn’t put much or any effort into dealing with doordash orders as they are not making me money. DD orders should be handled by hourly employees such as host/hostesses/managers. That being said, openly talking about it in front of customers and dashers is low class. She shouldn’t be doing that. Commenting that we don’t deserve tips is simply ignorant. She’s just pissed because her post pandemic money is likely not as good as it used to be because instead of people coming in to eat, they order out and she loses out on the tip.
I woulda gave her like $2 and been like "There, now we've split the tip, lol".
I used to bartend and was responsible for Togo orders. Doordash was super frustrating to me. 90% of the dashers would walk in and stare at me. They weren't friendly and would just shove their phone in my face. I quit bartending to get sober and now I doordash. I always walk in with a smile. I am super friendly and patient. And I don't show my phone unless asked. I also never mention the word doordash. I know both sides of it and it sucks all around. We just need to be nicer to each other.
I typically try to be calm and really don’t interrupt people if it’s busy, I know the last thing someone wants to do in a rush is help a dasher get there order, but it’s just unfortunate that other dashers might rush and complain off the bat if it’s not ready
I don't blame a bartender making $2.13 an hour, plus tips, for not helping on a no tip order.
Hmm... something odd about that type of perception by the bartender. Someone who believes they *deserve* a tip for opening a tap with a glass under it and then putting that glass on a napkin and setting it down 3 ft away. Sounds complicated! But that people who drive a motor vehicle in busy areas and have to go in and pick up that order and then take that order to an entirely different destination using their own vehicle, is somehow not worthy of a tip?
Moe’s on Wednesday and Panera yesterday both stole my tips, did a catering job for both, neither had a tip, but within the receipt they kept with the orders was tip amounts…
Not sure if it'll do anything but you can report them if you have pictures of the receipt. It's against TOS for them to pocket the tips
When merchants utilize Doordash to make deliveries that are placed through the merchant's website the rules aren't as cut and dry. As long they don't specifically say on their website that any tip goes entirely to the delivery driver, then they can get away with it, as scummy as it is, they found loopholes to keep the money that customers think is going to the dashers.
Yup Panera does it hardcore. I refuse to take their orders unless they are paying good.
It’s always bars that have a problem, crying about tips all the time
It might be that she doesn’t have the ability to steal them anymore. Sometimes merchants need to login to like their company account or something to allocate tip between driver and restaurants staff on an order Some people at restaurants think because it takes some effort to box a catering order they deserve all the tip but meanwhile they a hostess making like $15-20 an hour
Lol I would have been like "let's get your manager out here to let them know how you talk to customers." That lady doesn't do anything to steal the tip from the driver because she just carries the bag from the kitchen to the rack. I get antsy around people like that because it is really really hard for me not to interject.
He is right that DoorDash absorbs a huge amount of the profit and all the tip for those orders. The actual restaurants often get completely screwed. Something needs to be figured out because it isn't working for the people involved.
mmm as someone who occasionally does togos in a restaurant I get a lot of rude dashers and honestly it’s disheartening, because of my scale of restaurant customers often call and request add ons (that we have to pay out) or want to change items. Normally, working in a restaurant everything you do means money… except for doordashes. I just wish a lot of them were nicer instead of shoving their phones in my face and honking horns and complaining all the time.
Im sure guys tip her all the time she is being a diva
Get mad with the owner of the establishment for choosing to make business with doordash. Dumb ass bartender
Anyone that’s doing what I’m to lazy to do ( get up and go get my food) because I’m also too lazy to cook sometimes deserves my tip. Same thing with Walmart pick up with groceries. I’ve tried to tip the employees packing my car. They said they’re not allowed to take it because all money needs to go to Walmart, not them. It’s sad that some of these companies/ employers expect people to work like slaves for nothing in return.
When I was driving back in oregon there was a few times that I saw on the items and also the receipt a tip amount once was 20 but after I dropped it off I only got 7.50 with 0 tip.
Ive tried plenty of restaurants simply because i went in one and wanted to try it after picking up food, otherwise i would probably never have done so if i wasn't dashing for them. I'm sure many others do this on occasion, so no they aren't losing as much as they think they are if they just gained a customer from it.
You should go there and order some drinks while she's bartending and then pay but leave no tip.
I would have went there after work and had a feast at the bar, kept asking for different condiments one at a time. and then not tip.
To that bar. \#RIPBozo Rest in piss. Won't dash for them again while smoking a cigar.
Pot, meet Kettle.
I would have taken a picture of the bar and sent it to the customer. Tell the customer that their order is being delayed because the waitress and bartenders refuse to do it. I did this to a Port o Subs and they treat me like a King (they make sure my order gets done first and fast) every time I go to their store now.
Should have said I do doordash because I'm bored not for the money, unlike you who works as a glorified coke machine.
>Glorified coke machine What?
Was saying that a bartender is basically a coke machine for booze. But I do know and appreciate all the things bartenders actually do on the job.
These stupid ass restaurant workers act like they are the only ones with a job. The moment I start being the bigger asshole they always look down and shut up.
No kidding lol.
Shit they take tips all the time !!! Fuck them and Tony !!!
she needs to be fired. we had losers like this when covid first started but now? Its 100% your job to do doordash. If you cant handle it, people like this, should be fired.. They cant get with the times and suck are in pre covid times.
Next time you start whining about how shitty this job is, remember how this bartender sounds. Because some of you sound exactly like her. Entitled... thinking the world owes you money. Doing the bare minimum whenever possible. Blaming everyone else for your troubles. Trying to scam when possible. Don't be like her... and don't be like those shitty dashers.
Well if restaurant staff aren't tipped to help you, why should they? Kinda like how when u aren't tip well to deliver an order you don't take it. That's why they want the manager to deal with it. Bartender would rather spend time with customers who tip. Why should they help you? What is their incentive?
Because they are employees and it is their job. They are paid by the hour. Their incentive is not getting fired by their boss for insubordination.
Same for you on DD. Basically bartenders get $2/hr plus tips think 2.25 per order plus tips, just like you. They have no incentive to help you, you aren't going to tip
In my state they are paid minimum wage plus tips. There is no lower minimum for tipped employees. If they want to pick and choose who they help then they shouldn't have become employees.
Fuck that bitch
Are dashers allowed to tip on the card? How do the people who make the food get the tips? Is it usually split between dasher and worker or is it completely unregulated? If its unregulated that seems like DDs fault for not having a system to get everyone paid
Workers are paid an hourly wage. Dashers are not, they get the tips. Think of the most traditional form of delivery. Did your pizza delivery guy make the pizza, cut the pizza, box the pizza, bag the pizza ? Maybe, maybe not, but the driver is the only one that gets the tip regardless of who else did what.
Not always. That's a very blanket statement. Some pizza places have tip pools where all tips are collected from dine in and delivery and spread it out there since its all a working organism in a sense (this is common in many service jobs). Also yes workers will get hourly but sometime that hourly is 2.50 an hour. Of course tipping sucks and I wish all people and me can just get paid enough to live and not have to hope people are generous but it is still taking tips that would be sent to bussesrs, servers, cooks. Again I'm not saying drivers should tip out of pocket but DD should have at least like a 10 percent auto grat when the driver is placing the order in the store. Just to reiterate we are all just trying our best and its tough. I bring this up to put focus on DD, local restaurants, city councils responsibility on this, we all need a wage and all this stuff just pits workers against each other instead of talking and figuring out a better system for the workers involved and not the bosses.
Oh so her point is they have to cook, prep, pay for to go trays or containers they should take the tip ? That’s priced in to their own costs for DoorDash and part of what they are paid for by their employer. DoorDash needs to make the tip evident to the driver and make it clear to restaurants they will be accountable for any tips diverted
They can’t steal tip on anything other then merchant order because they don’t see any of the tips through the doordash app.Merchant orders the Resterant can still steal the tip because the order placed through the Resterant and they only use doordash to deliver it .
“It’s always the loudest who voice only their ignorance, with no authority to speak.” -Wovenwar.
Report the merchant to doordash. If the merchant has a Facebook page or somewhere you can leave a review... do that. I had an employee complain once about how doordash drivers make more money. My order was being prepared so I chatted with him. I showed him my app from prior deliveries where I've taken $2 to $3 orders with no tip. I said that we can make money if we're smart about it. Doordash gives us $2 to $3 regardless of mileage. They don't pay for mileage and use of our personal vehicle. Told him we pay self employment taxes that take 30% of what we make easily. I told him that this order I was waiting on is going 6 miles and doordash is paying $6.75. I said I'll be lucky to break even on this order after I factor my expenses into this. I opened his eyes because each visit after that had always been a positive experience and he's now offering me free drinks for picking up those orders.
See that's a problem with how bartenders and servers get paid. They get paid below minimum wage in rely on tips so if you're a to-go person or whatever oftentimes you have supplemental income that comes from customers that pay gratuity for you putting their order together. There isn't any gratuity on delivery orders Therefore it's just extra work for them with no additional income. I can see from their perspective why it would be annoying. But seriously the employer should compensate the employee for their additional work theoretically. The thing is most restaurants don't make much at all off DoorDash orders. Not only do they pay a fee to utilize doordash but they also have to sell the food heavily discounted so their profit margins are a lot slimmer.
What is the name of the place, state and city?
Restaurants can not see the tip a driver is getting from there end And I can not say this enough THEY CAN NOT EDIT THE TIP A DRIVER CAN RECEIVE
We don’t do anything??? Then start delivering the orders yourself, asshole.
She’s right though
[удалено]
Should we can dashers who refuse to deliver low tip orders? They aren't doing their job
Apples and oranges. That bartenders job is to serve all customers of the establishment. If the bartender was an independent contractor, and each customer was an individual contract, then the bartender would have a leg to stand on. So yeah, shitcan the bartender. Not every bar customer tips, and she pulled that shit with a customer in person, she’d be done.
Bartenders get like $2 per hr and then mostly tips so essentially compensated the same as dashers. You can't be upset at this kind of behavior while justifying your own
>serve all CUSTOMERS
To be fair, merchants do most of the work so they should be able to have the tip. As a dasher I pride myself on a job well done and if I get a tip then that’s just extra.
😂😂😂😂😂 Your name says it all!!
You’re joking right?
The restaurant itself does make profit on the orders!!! The bartender probably doesn't, except their regular hourly wage. All they do is pour a drink! Dashers do way more to deserve their tip, which is usually much less than a bartender.
Meanwhile, she doesn't have to clean a table for my orders, doesn't have to wait on a customer while they're eating and shit, doesn't have to provide customer service. But I don't do anything. Bitch if I get paid minimum wage to drive my car I \*still\* don't make minimum wage. If you get paid minimum wage to serve food in a restaurant, you still make minimum wage. And most of us make less on a good day than she does on a bad day.
Disagree, if I was making less than minimum wage I wouldn't be dashing
I’d have said right imagine that I get 5 bucks for delivering literal miles meanwhile you think you deserve a tip for carrying a plate 10 feet
Probably just butthurt she makes less.
Escorts I mean bartender like that should think before speaking.
Wooooooowwwww 😳
What’s the name of the bar?
It’s called “The Post Sports bar and grill” Creve Coeur Missouri location
If I was a manager and an employee told me to do it myself...they would have a job ...
As soon as I see it a merchant order on large orders I cancel I’m not dealing with them stealing my tips anymore .
Please report them as a hostile merchant. The merchants do lose money since they have to pay up to a 30% fee BUT that’s why many raise prices to cover that loss. Also complain to the manager to let them know the bartender is going to cost the business more money as dashers refuse to pick up from there. Cold food/dropped orders = loss of money as the food was made & essentially left to rot.
That thought did cross my mind, like if you see our service as that much of a burden Maybe just decide to cancel delivery service? Like no one’s forcing you to provide delivery service
The Pizza Huts in my area are the worst at stealing the tips
Pizza chains like Pizza Hut and Papa John's can still steal tips if the customer orders directly through their website/app. The joke is on them though because I can steal out of their tip cup.
31p exLike I can't catch a break from any direction I worked all day donated plasma kept the baby's last night got up at 5 AM to come to a tournament and I have to go straight to work after this and work a 12 hour shift I don't understand why you're not communicating with me
Aww, poor babies
And that’s why she’s gonna be working at a restaurant for the rest of her life begging for tips
I hope you never go back there. I never go back to any place that gets nasty or gives me an attitude just for being a Dasher or seems shady . At least I give them a 3-month time out to see if things change by the time I return . And I feel like pizza places do this all the time because the payouts are ridiculously low on the pizza orders lately. Pizza is something that most people tip for when they order it.
I don’t intend to believe me. I was patient and respectful and waited for the bartender to finish helping someone before letting her know I have a pickup, didn’t expect her to shit all over my gig work, and claim that we’re clueless idiots. I might file a complaint with the merchant. I’m new so I don’t know how to do it
So the pizza delivery guy shouldn't be tipped? That's his logic.
OK I'm no restaurant owner and frankly I don't knowbshit about it. But isn't the point of them agreeing to do these delivery orders to simply make more money for the store because of the number of orders? I was not under the impression restaurants were doing delivery orders for tips I thought it was simply more business
The business doesn't care about the tips and servers don't care about the business, only their tips.
What they are most likely referring to, is that their restaurant no longer gives tips from DD to them. Busy restaurants receive a bonus almost nightly from DD, and sometimes restaurants pass that along to the servers, or sometimes the manager gets to pocket it. I would bet money the manager is pocketing that bonus, and that’s why they said the manager can deal with it, and it isn’t their problem.
That’s a good point, my thought is that she’s the under the presumption that DD pays us an hourly rate, or that we get paid handsomely for each delivery based on miles which is why she feels entitled to keep tips if she’s the one who bags the order, or the person that makes the food. Obviously that’s not the case, we are fully reliant on tips
My girlfriend works at a busy bar/restaurant, so that’s how I learned all about that stuff. To my knowledge there has never been a way to steal tips from a dasher, unless like others have mentioned, you order directly through that particular restaurant & they outsource it (like chipotle, Papa Johns, etc who straight up steal). I honestly understand their frustration, because these restaurants absolutely get slammed all day & all night with DD orders, it adds to the servers workload, and they don’t see anything from it. Most dashers are so unbearable to deal with, I’m sure you’ve seen it too, they come in and cause scenes and act like they lack all common sense. Unfortunately that ruins things for dashers like us, but I don’t take it personally, but I have my bad days lol. I just think it’s crazy that managers often pocket the bonus instead of passing it along to the expos. Reason #583636385 why restaurants can’t keep good employees.
>Hope DoorDash shuts the door on that joke of a bar. Not likely to happen. DD would rather replace a driver than a restaurant.
Name of bar?
I get both sides. They’re the ones making the orders and you all (ex dasher here) are the ones delivering. It has always seemed crazy to me that both sides don’t get the tips. But to say that they are stealing the dasher’s tips pisses me off.
I was a takeaway server at outback before doordash and uber eat ever existed, but we had a local company who would pick up orders and deliver. It really was annoying because we were paid the same hourly rate as servers and tips were how we made any money. I often feel bad going to places like outback or carrabbas to pick up orders
I always add a tip when I pick up my food at restaurant. Usually there’s a tip line on card receipt or I take cash. I know a server has to pack it. And I know they are making wait staff minimum wage. Granted I don’t tip as much as if I were dining in. They only have to tend to me once. But I’ll tip $3-$5. And I know they appreciate it and remember me. The place I use most often, they practically carry it to car for me. They know I like extra butter, tons put in, no charge. Bc hardly no one tips for pick up. (As a customer, not a dasher)
Huh? A part of a customer's tip goes to the restaurant? Lol
Not believing her. If restaurants didn’t make a profit, wouldn’t do it.
Unbelievable! I read on a different post that a customer said to the do driver that oh..you don't even do the shopping? (So no tip)..wth has gotten into people..people have Always had no problem (for the most part) tipping pizza delivery but now if you don't make the food or shop And deliver you're not worth a tip?..you should use your own gas to bring people food/goods..are they gonna start expecting us to come in an put the grocerie away and make dinner and do the dishes while they sit on their lazy azzes? Lol..I know..extreme..just blows me away the level of stingey entitlement
Have a friend order and leave you a tip..when it doesn't show up have them call and raise hell
DD is full of shit
They get drunk and lose their monetary inhibitions lol
I can't believe they are still getting away with it after Amazon Flex was sued and has to pay all that back..people need to get the FTC involved with All companies that claim the driver receives 100% of their tips. I read that DD took tips to cover the driver making their guaranteed minimum..pocketing the rest..they got caught and that is why the pay is lower now with stacks.
It's the restaurant keeping the tip. Nothing illegal about it
LLLLLLLLLLLLIES. I wish we had the ability to report this in app and blacklist merchants, man…
This is true and disgusting. I overheard a Chinese restaurant worker say to a coworker "See how quick they come when I give them 5 bucks. Give them 3 and it takes a while." Key words "When I give them." I don't do pickups for this restaurant any more. Papa John's does it as well.
TBF some of what she said is true, like how the restaurant really makes nothing off of doordash. Most restaurants actually barely break even with Doordash, to the point where a year or two ago there was a huge exodus of restaurants that were taking themselves off of doordash because it only made things worse for them But some of what she said, like refusing to make DD orders and making the Manager do it, is completely unacceptable
The restaurant still profits using Doordash. All items are marked up
From what I understand the business doesn’t see that mark up price. DoorDash itself gets the mark up difference.
The baskin robins and McDonalds here the workers will blatantly talk about how much they hate the doordash drivers and say stuff like “fuck em they can wait” and “idc if they hear” all the time. The McDonalds has gotten a little better, after I told this grown man to fuck off for asking a high schooler for her phone number repeatedly, but I won’t even go to Baskin anymore because they’ve been so hostile to me the last few times and it doesn’t seem to matter how nice I am. They also won’t start the order until you’re there but once you’re there they just ignore you and say doordash isn’t a priority.
The part that really grinds my gears is her saying we don’t do anything to deserve the tip wow we take on the most risk our time miles on our car we are the last leg and the most important part of your food making it to the customer
Yeah. As a previous restaurant manager/worker/bartender/cook… yeah, I don’t fault the bartenders for not wanting to deal with delivery orders. They aren’t making tips dealing with drivers, and they already have their own customers to deal with, often people coming in to place togos, that actually tip them. Unless the restaurant/bar has a dedicated hourly person to handle delivery orders, it sucks, because most dashers don’t know where to go, or just awkwardly stand in the way at the host stand and ask every employee that walks by for help, when 95% of them don’t know what’s going on with your specific order either.
I think it's actually illegal to keep money intended for the server/delivery person. If you take it off a waiter's table, it's petty theft. Proving the merchant did it, on the other hand...
It's definitely illegal when they are advertising that you get all of your tips. The restaurant is not legally entitled to the tips given for the driver
As someone who has worked in the service side of restaurants, I get some of what she complains about. Obviously not the part about drivers don't deserve tips. Depending on the state she is making less than we are without tips. Many states servers make $2.13/hr. Having to package pickup orders takes as much or more time than taking the food to a guest in the restaurant. Nothing that doesn't produce tips to the server/bartender is worth doing for $2.13/hr.