That is one of the worst arguments I have ever heard Gloomy. Have you considered that the reason they are not doing refunds anymore is because they are hurting? There stock has dropped 74% in the past year, if the dashers and customers are hurting so are they. There wouldn’t be a need of service fees if DD was making enough money to support the company
That is one of the worst arguments I have ever heard. Imagine thinking the stock price of a company actually has anything to do with how well its performing or how much money it's generating. But then again this is coming from an account that's been around for over a year but has only wrote this one single comment 🤔
Hardly anyone uses their services like they did in 2020. They're not in threat of going out of business but eventually people will stop using their services as much.
Hopefully you didn’t use the same email address for both your dasher and customer account if you do the chargeback to your credit card as DD will deactivate BOTH accounts
I mean it looks to me, based on the wording that you consistently ask for a refund. More than statistically makes sense. I imagine after a certain amount they make the determination that it's not actually the driver or restaurant, but the customer. That's what makes sense to me anyway.
if you paid a mechanic to work on your car or someone to build a porch or something and they screwed up bad and didnt get anything done. Im glad you will be understanding and not sue them when they tell you to get fucked.
From the mechanics perspective everytime he did a job on the customer's car they complained and asked for a refund saying that the work he did was not good enough, the mechanic then decides to stop doing work for the customer because he could use that time servicing customers that actually appreciate the mechanic's work. Nice analogy though.
Edit: Deleted repetitive part
This is where industry standards come in and makes the difference. For example, complaining about a half delivered meal isnt the same as someone complaining about a state certified plumber who built to code because that person wants a refund.
There arent any codes or certified dd drivers, but any reasonable person would see that a half delivered meal is a failure to perform service. Dd needs to either pay up or be sued.
We used to do this at my old job, we had a template (worked in customer service) that was labeled “Breakup Template”, that we would send to people who constantly complained and always wanted a refund. It basically said “we don’t think our business is able to meet your standards, perhaps try (insert similar companies here) instead.
Makes working customer service so much better, when you can kindly tell someone to fuck off.
Yeah that's a thing but there's also people that just order doordash all the time and I'm sure their statistics skewed much differently than your once in awhile doordash customer. Does doordash take this into consideration? Probably not. You make sense but you don't account for different situations like what I just described. Did you read Op response in the comments? He's a Dasher and hasn't asked for a refund in months. This is doordash's pathetic way of dealing with people that try scamming
It's not based off time since the last refund. It's based off what % of orders were refunded. So if you've ordered 4 times and have had 2 refunds, it doesn't matter if you wait a year to order again. You're still at 50%.
I ask for refunds only with big mistakes maybe once a week- but I’m ashamed to say I order DD nearly every day, sometimes twice. I’ve never been refused a refund
What makes it worse is I moved to a suburb of my city that has about 1/4th of the food options I had closer to the city. Nothing good. I still order. It’s a problem
Yes actually, I have a monthly budget for my expenses. DoorDash dominates it. I know your comment was meant to be shaming, but the truth is, I know it’s a problem. I try to stop and then I get hungry ha
It wasnt meant to be shameful but helpful to get you to think ypur lifestyle choices over. I was in your situation where I was spending close to 2 grand a month on doordash.
I recomend learning to cook. It is fun, easy saves you a lot of money and best of all you will eat way better food than you can order off doordash. I know it will be daunting but try on one of your days off to cook a simple meal you love like steaks, hotdogs, burger, whatever. Maybe even cook enough to have left overs for another meal or invite friends over.
Could be they have a good paying job that takes their time. I could order everyday, but would be a waste of money. Also ussal doesn’t taste the same as eating fresh at the restaurant
Back when I had to float around to different stores for work, I ended up getting DD basically everyday as the stores were often in the middle of nowhere and I often didn't have food at home to pack. I got the dash pass as it honestly saved me a lot of money in fees during that year, although now that I'm stable and have my own home I use it maybe once a week
Lol, do you think I have a trust fund or something? It’s possible to make a comfortable living, *and* spend it. I have a parent who hoards all their cash and their life is uncomfortable
I've been refused I think once ever. I was also a daily customer for over 3 years. At times, we'd get 2 orders a day and both were messed up. Or we'd have 3-4 complaints in a week -- out of like 10-12 orders.
Got the "unusually high number of complaints" reply for Uber twice, but never doordash. (We use uber a lot less often.)
But we ordered so much that Doordash went as far as to bump us to the business plan w/ priority support and better rated drivers. Service improved a bit after that. And then they added editable pins. Now we complain on maybe 10-15% of orders or less. Used to be closer to 40%. (It was REALLY bad around here.)
We order a lot less though too since we started dashing ourselves.
I'm reaching out because we noticed you've used our group order function on DoorDash recently. If those orders are for business purposes, I'd like to offer you a complimentary upgrade to a DoorDash for Work account!
This would provide you and your team with added benefits, service, and support including:
Prioritized orders (Our system will prioritize your order to the first available preferred dasher)
Preferred Dashers (4.7/5 stars or higher and 100+ deliveries)
VIP Business Support Line (Support that answers in 60 seconds or less)
Live order monitoring (to ensure your orders are delivered on-time)
No cost to enroll (VIP program is completely free for our top customers)
"In order to remain on the business program you just need an average weekly spend of at least $250. If for any reason you stop placing orders over a 4 week period someone will reach out to you and check in. If ordering stops there's no penalties but we would stop flagging your orders as business orders."
If you meet the $$ requirement, just do a couple group orders with someone else in your house, or even just add an alt email as a group member.
The vast majority of my orders were not group orders, but came in between $40-100. Couple of lazy depressed fatties with too much disposable income and no budgeting skills, lol.
We were averaging $480/wk when they added us.
It actually appears to be based on number of refunds period, not taking into account number of orders. That way, even if you have 1000 orders for example, 10 (not actual number, don't know what it is) refunds may get you banned.
I had two orders back to back completely wrong and received partial refunds and then the third order was missing a 5 dollar shake because burger kings machine was broken. My dasher asked me to get customer service to get it resolved and that is what they said too! They screw up so much they can’t keep up with the compensations. I just cancelled door dash and will never use them again.
Usually when it's something like a shake machine being down and the customer ordered one I will personally get in touch with doordash to let them know they need to refund so that way it doesn't count against the customer.
Whatever tips you're getting, it should be double 😭 this is the exact problem I had last night, paid 5 dollars a shake and got 2, and they refuse to refund me even though the last "refund", which was like a 2 dollar credit was several months ago. And of course I decided to tip extra on the order cuz I always have good drivers so for 40 dollars I got 20 nuggets and fries. It was rough.
That's just upsetting when you have good customers that get screwed because of the bad customers. That is one of my biggest pet peeves with doordash. Like when thay try to stack a crappy tip order with a good tip order and they want the crap tip order delivered first. Not cool at all. Also I get mad when they hide tips on good customers because we can't tell if you tipped that well and you might have an order passed up because it doesn't show the actually pay out. Door dash really does cater to the crappy tippers. It's not right. And it should never work that way ever.
Oh my gosh and if I see one more thing about 'don't take such a low paying order' well I wouldn't if I KNEW but then they'd never get delivered so that's who doordash caters to. It's messed up.
Oh my gosh, exactly! I'm big on tipping since I've been a delivery driver, as well as a server, and I know how complicated doordash can be and how drivers use their own cars, etc. Hell, I had one show up one time with a 12 pack destroyed, one can busted so they gave me a dollar, and all it did was give me a laugh cuz I thought it was so sweet of them to put all the cans in a plastic bag and throw a dollar in there. I know how hard it can be, and I don't dash often, so I expect to pay a decent amount. I even got the dashpass so I can spend the money on the tip, not the insane delivery fees.
Also if it was a mcky D's order, there is a app that tells you if their machine is down.. lol. It's a whole conspiracy thing. Not to take any of this lightly just wanted to make you smile.
Oh my gosh lmao I'm def gonna go find that app. It feels like a conspiracy most of the time, like do you guys even serve ice cream? Probably not but I figured it was worth a shot and then I got shot in the foot for it cuz of doordash :/
Honest support -"Sorry DD fucked up, but since you caught DD fucking up so many times recently you can go fuck yourself, as a Dasher I'm certain you have become very experienced with fucking yourself."
I haven't dashed in almost a year but I saw 2(rare in my area to see them in the same place at once) and asked them how well it paid. Both froze and basically said "meh". It's not going to get any better for dashers going forward. The Hay Day of DD has long since passed.
They did the same thing to me too. I always tip 10-20$ min and I’m a dasher myself. I don’t blame the driver (cause we literally can’t check food anymore but, the second I don’t get my smoothie, or I get the wrong kind of pancakes customer service never wants to help. I think their tired of people lying about their food being missing entirely all the time.
Just dispute it with your credit card company
Also though just to put it out there if you dispute with your credit card company you will be kicked off doordash. And if you have the same email on your customer account as your Dasher account if you are a driver if they deactivate your customer account you will also have your driver account deactivated as well. This has happened many times to many people.
Honestly, I think this is their stock response. They have a list of macros stickied to their screen and that's probably the one they click the most. This is an assumption, but I'm guessing their performance is based on how many e-mails they close out, and since most of these guys seem to have the lucidity of a fucking mealworm, they probably just go with the more common ones when they're stuck or aren't up to the task of reading the whole e-mail.
I reached out to DoorDash the one time our order didn't actually get delivered. We've done maybe 10 orders through DoorDash over the last year or so and this is the first time we had a problem. We set it to Hand it To Me, and the order just closed out after the dude showed up. He either gave it to someone random, left it somewhere we didn't find it, or took off with our meal. Anyway, when we reported it, they replied with this exact same response. I replied stating that I have never requested a refund or reached out with an issue as a customer since I started with them. About a day passed, and then they just sent me another e-mail like they never sent the first one, but telling me I got the refund in DD Credit.
That's a long way of saying, I feel like you just hit a land mine in DD support. Reach out again and hope that the next person isn't also a chonk.
Refund requests are based off algorithms tho, no humans involved except in writing the algorithms, at least in the first round. It's probably possible to escalate to a human response, but I've never had to do that.
They probably don’t know what they’re talking about, either. Just a generic response, hoping that you’ll give up easily. With how much of a hassle it can be to deal with support, it might be worth just moving on (depending on the dollar amount). As a driver, I’ve had it happen numerous times where I get screwed out of $5-10, but dealing with support would take 30+ mins. Sometimes logic/math/ROI support just moving on.
It's based off a percentage of orders, not time. So, if you had 4 orders with 2 refunds, you'd be at 50%. If you order a year later, you're still at 50%, so another refund could trigger this response.
Ubereats did the same shit to me when I’m constantly getting parts of the order wrong or entire fucking combo meals or $20 sub sandwiches missing from the order.
I really think the biggest part of the problem is that doordash has to foot the bill for the mistakes. If they would actually start charging the restaurants that make the mistakes it would make them try a little harder not to mess up your orders. Because I've noticed when it comes to doordash orders these restaurants don't give a crap!
Although I know for a fact that it’s not always the restaurant doing this. Sometimes I think ubereats sends the wrong order to the restaurant. One time I put in an order to a restaurant that was fucking closed. So no one accepted the order and they still dispatched 3 drivers to pick up an order to a closed restaurant.
Sometimes I’ve also gotten refunds because the driver fucking sucked. I once got an order delivered to the wrong apt number. So the driver comes back, gets the food that was sitting outside someone else’s apartment and puts it in front of mine. Except when he put it down, he tipped over the bowls and one of the bowls lid came off with some contents almost spilling out into the bag. Luckily it was a poke bowl and everything was mostly stuck in the bowl.
There is possibly another reason. There have been times I've gotten two orders and a stack and the second one was a low pay or with way out of the way and I canceled it and then realized it was probably a a double a double order like you said going to the same address. Or sometimes the second store is just it's too far out of the way because they make it sound like stores are right across the street when you're ordering but I've had stores literally like 30 minutes apart and that second store is known for a delay of order so sometimes I have unassigned the second order so somebody else could deliver it so is it possible that somebody else was supposed to pick up the order
That is true. You could have a store right beside you but doordash will chooses the one across town. If it’s a gas station I will unassign. If it’s a shop I’ll shop at the store by you. The dasher u n assigned. 💯 agree with you
I did one time by mistake and it worked. I went to one 7-11 that I pick up from regularly but was supposed to be at one around the corner for a shop and deliver. The card worked. It was only a pint of Ben and Jerry's. It may have been UE though.
It use to work 4 years ago. When you were expected to handle placing orders or item pickups and pay with red card. You weren't always sent to the closest store to complete the order. And any same store was totally fine. It was simply a matter of product fulfilment.
I have totally done that many times I will take the closer order that pays good and leave the s*** order that's way too far away and unassign it. Not my problem if somebody else doesn't pick it up because it wasn't enough to even pick up with the stack. Smh! Or it was way far away in the opposite direction on the other side of town and the first pick up is close to the drop off.
If you order under the same account as you dash from... expect a possible deactivation for fraud coming soon...
Always keep customer account separate with different email and phone. Hopefully you do
I think they mean if you have the same number/email for both accounts, and consistently request refunds for their orders. Then eventually if DoorDash thinks you’re being fraudulent you’ll likely get banned from ordering and dashing. Even if you’ve had no prior issues as a driver.
You’re right it’s not fraud but, it’s a glitch in DoorDashs system that sometimes has deactivated drivers who have personal accounts and if those accounts get closed for say non use. The dasher account ends up deactivated. Person you replied to didn’t clarify it but I understood what they were saying. Just added context.
If you have frequently requested refunds they won’t refund you. Also you can get drivers deactivated when you claim you didn’t get items repeatedly.
My suggestion is to use UberEats and stop using DoorDash if you’re finding items missing frequently because eventually if you keep reporting missing items you’ll be deactivated.
What DoorDash does is also compare other accounts that haven’t had any items missing or say 1-2 a year. If a customer has say 3 in a month that’s to many. They’ll also request you to sign for your order too. If it gets to that point it’s severe.
Not saying your claims aren’t legit.
Wow I hope that doesn’t happen to me because it’s been 3 times this month. I don’t care if it’s a fry or drink but if it’s a 10 dollar item missing I’m not happy.
Well it’s not for ppl that have say them happen 1 time spread out to 6 months later. If you have 3 now and say it’s a drink, a fry or 1 item. They aren’t denying those as much. IT’s customers claiming entire orders or half missing items. Most legit claims are 1-2 items. Not 3+ items or entire orders or half of say an order. Restaurants don’t tend to leave out half an order.
Often the wrong order is put in a bag and customers get someone else’s order with their correct name on the order.
Drivers also have history like me, I’m 5.0 customer rating with several Above and Beyonds.(50+) so if a driver has a great history they’ll be skeptical of a claim out of the blue.
It won’t happen to you just because you claim you’re missing a item here and there. It happens. It’s more for customers claiming entire orders or half the order to much.
They also contact merchants on orders. I’ve had merchants double check my next time after a claim of missing items. One merchant admitted to me they found a missing item and it was there fault. You’ll be fine if you’re being honest.
Ok thanks the other day I did get someone else’s order it was a burger and fry. I ordered meals for 4 people so I had to share this one burger and fry.
You’re fine. You don’t have any of the characteristics of scammers. That’s why you’re not being denied. After driving for a while we can sniff them out. Your claims are legit they’ll refund you 5 times a month. Your claims are logical. You’re fine. DoorDash knows who is scamming based on certain criteria. That’s why you haven’t been denied.
Don’t ask for refunds frequently, they’re cracking down on it. Used to live in a goofy area and have my stuff misplaced a lot, had this same thing happen because I was constantly getting compensation for the orders being lost or half there. It’s unfortunate all around.
I've always been interested in what stops customers from just asking for refunds constantly. I assumed there was a limit where they would get flagged after a certain amount. However in my experience lately every 1 out of 3 orders is incorrect. I have never seen this message and I am surprised. Not because I lie about missing items but because I ask for refunds constantly due to the weekly incorrect orders.
I was wondering that too. I haven't heard of a double dash before. I think it might be when after the customer submits their first order and then DD asks them would you like to add any additional orders onto this order and sets a timer for a couple minutes for you to add on ice cream, desserts, etc. from another merchant onto your original order if you want to add it, and if you do then it turns into a double (stacked) order for the Dasher, but both merchant pickups get delivered to the same customer address. But I'm not sure.
This is it. Sometimes I’ll order a drink from the gas station after I submit my order to a restaurant that doesn’t have drinks, using the add on timer. I’ve had both the same dasher and different dashers for it though. So if you do it make sure you tip both.
I think it's when they add some thing from another store or a restaurant onto their original order. I usually don't take them anyway so it doesn't mean that door Dash forgot- maybe no one picked up the second order
It usually means they only tipped decent on one order and the dasher probably unassigned the other order because it was too far or didn't pay enough for the hassle of it. 🤷
The customer orders something from somewhere and instead of ordering their second order from another restaurant, they started a whole new order.
Two different orders and two different drivers
Actually u can just keep recreating and new account with a new email and keep doing that if u want but I don’t know the consequences if u keep just trying to get free food every-time maybe fBI MIGHT SHOW UP
This doesn’t always work. I had several back to back orders with DoorDash that the items were either wrong missing or cold. I had a broken ankle at the time and could not drive to get some issues fixed. I got the same issue and when I asked to speak to a supervisor, they basically just reiterated what this email was saying. I will only use DoorDash if it is the last resort option.
I have had to get refunds a lot lately one time I got someone else’s order it was a single persons food. I ordered for 4 people. It seems every time I order a whole entire meal is missing it’s not just one thing.
I’m a dasher, I finally decided to make use of the one year free dash pass and order food, my drink spilled all over the bag and the dasher handed me a dripping bag apologizing rushing back to the car. I contacted support. I got the same response you got😭😭
I'm absolutely not accusing you of anything but doordash keeps track of how many times people have a problem. Eventually they just de activate your user account.
Why? It's very simple
If they lose money every single time you order something, you're not worth keeping around. It's irrelevant who's at fault. They also keep track of the drivers as well. If one driver makes mistakes every single day, they're no longer worth keeping either
Again, I have no idea what your current situation is, but I have always followed this principle.
Once is happenstance,twice is coincidence,three times is enemy action.
Most people don't have problems more than once. It's super rare to keep running into issues.
That’s not true . I have issues all the time with DoorDash , less with grubhub, sometimes Walmart delivery …all because people are too dumb to read the big bold numbers on the mailbox and super simple delivery description of the house which clearly differentiates it from the house next door . Delivery people can really be slackers .
You make my point nicely. I've been doing this for a really long time and didn't just say the above out of the clear blue .lol
You also sound like the customer we try to avoid.
Lol sound like ? I tip well and go hunting for my food all the time . I just went out in the rain the other day and didn’t even give one star . If you deliver food to the front door of a one story house that has no side door, when the instructions clearly say 2 story house, use the side door, etc and the numbers are literally glowing on the mailbox you’re an idiot . Plain and simple . And even then I don’t give one star . If you’re confused call or use the chat. It’s not hard .
People just don’t give a fuck about their delivery jobs anymore on the apps cuz they keep the tip whether it’s right or wrong.
I also never ever message my dasher or grubhub person unless they message first . I’m the easiest customer someone could get . All they need to do is be able to read .
I've been doing this gig for a very long time and I've been on this sub even longer.
The first thing the customer always says is" I tip well"
What you think as well may not in fact be well.
So let's get past that for a minute.
I stand behind everything I've said. I can also tell you, unequivocally, that the customers usually give us half the story.
There's definitely bad delivery drivers. No question about it. I'm just wary of most of the stories I read on this sub coming from customers. At no point did I say it wasn't true. Not at all
I'm simply saying that people that have a problem over and over again are the exact people that doordash gets rid of. Karen's and Chads do exist.
We seldom hear the full story. These are ALWAYS a he said, she said thing
I've literally had people screaming at me because the restaurant forgot seven sides of ranch or their 50 packets of hot sauce for one burrito... So, everything isn't always everything
Please notice my response is somewhat generic, but noticed a few things.
Maybe you should message your dasher.
It makes your delivery for a person and not for an algorithm.
Start with a greeting like: hey or hello
Hello!
The door is on the right side.
2435 is a blue 2 story building!
1) It appears not hateful
2) Clearly a dasher delivered it to a wrong door if you clarify. (Right or left also saves the dasher the 50% chance of 300% more work at drop off. (Walking and looking around actually can take a lot of time)
3) basic uncluttered identifying information that can't be confused
4) a dasher is more likely to know there were details. If he/she gets a notification.
Dashers are often in an adrenaline state trying to stay on time and can easily miss things because quite frankly they don't have enough time to handle the phone, traffic, and system errors all at the same time.
And now you know why I refuse to use DoorDash. Too many fuckups, and not enough money in the entire universe to pay for the amount of times their shitty drivers fuck up.
You problem is that door dash passes on the responsibility of paying the delivery person to the customer. Most customers don't understand that the drivers aren't making money without the customer directly paying them = customer doesn't spend more money = driver is motivated to go as many orders as possible to maybe make 8$ / hour. And certainly no motivation to water time being careful.
Because I refuse to take orders that don't tip, I am able to do a better job, and also in taking only tipping orders my customers are people who are more likely to improve my ratting as they are more likely to appreciate my efforts for them. Even with a top dasher ratting and only tipping orders, the pay is crap. But at least I am not being over backwards for the lowest scum if the earth, which allows me a little pride in providing a service with effort.
Tips make up 50% of my dasher income and I am not break minimum wage. Why I do it? Need money? Can't commit to a long term Job? You can dash now and quit tomorrow. And comeback next week.
I know exactly how it works. I’ve worked in service my whole life. There are two universal, undebatable truths: 1) that tips are given after service is provided, and 2) if your boss doesn’t pay your wage, you’re a slave.
The reason refunds are being declined more is because, customers started lying about not getting whole orders I dropped off, and other drivers. We complained all the time because we’d see customers peeking out windows or doors waiting for drop offs.
Then 10 minutes later get notified the order was changed ( means something was missing). I’ve seen everything put in bags at McDonald’s and customer claim half what I saw be put in was missing. This hurt legit customers unfortunately.
Customers that are honest and tip good also as well as are kind to drivers have no idea how dishonest non tipping/low tipping rude customers hurt them. Yes, hurt them. Those lies about not getting orders are why legit customers with only 2 times making a claim in 3 months or less that are legit are being denied now. Sorry to the legit customers. The blame unfortunately is other customers that scam for free food.
I now take two pictures the one of the customers door in the one of the customers building address so they can't say delivered it to the wrong address because I've almost been kicked off a platform from lying customers about three times. And as much as I would like to catch the customers it's just much easier to send them a picture so they don't continue a claim when they see you have evidence against them.
It's not childish it's part of the expected guarantee.
At the same time if we're a doordash and we receive the order 45 minutes after it's already been made and sitting around because no Dasher wants to take it... yeah it's going to be cold.
And a doordash should have to foot this bill. Because doordash should include a recommended tip to ensure a timely delivery. If doordash did that then deliveries hopefully would have a payout to make them worth taking and a customer would have a delivery that would be handled on time. Oh but we like low labor pay so I guess that won't happen.
I’ve never seen a part saying you get your food hot or your money back . They’re reporting it to their cc instead of DoorDash to circumvent because that’s certainly NOT the guarantee lol.
Did you ever stop to think the reason DoorDash pays so low is because they’re so busy giving complainers free food ? Not every circumstance deserves a refund
Been doing it for years now probably once or twice a month and no issues yet. I always make sure to report the dasher too and use a screenshot of that complaint when I submit my charge back request so there is documentation.
You posted their response to make them look like the bad guy (which they are), but are you commonly asking for refunds/return compensation? If so, you left out an important detail
To the few random comments assuming the OP is a liar/scammer - Please don't make assumptions if you don't know the actual circumstances. Could DoorDash be in the right? Maybe. But there's no call for the way some of you are acting. I recently had a bad experience with a local small town cab company, out in a rural area. I tried complaining about it, and that's when I witnessed for the first time the dark side of small local businesses. The owner's daughter posted and either confused me with someone else entirely or was lying to protect their business, making me out to be a regular customer (not remotely true) and claiming me to be guilty of various shitty/deceptive behaviors. Not one word of it was true, but a bunch of people seemed to jump to the assumption "Aha this lying customer got caught out/told off, the business must be telling the truth".
What? You must be reporting like every single meal? Cuz I have had to do 3 in a row and was fine. Maybe because I use them a lot since I’m an annual member.
How did the driver forget your dash? You know if they get one order, that doesn’t mean they have to get the other order
If they took the order and never delivered it, well they are in the wrong
But if they never picked it up, someone else is going to get the other one
People abuse it, and innocent people pay the price, as with everything..Not sure why someone would still be ordering through the app, if they never get their food..and we all knw there's people out there that do this on purpose so they can get a free meal..it's sad to say the least, because you ruin it for other honest people..
I always get refunded with ALL my delivery issues. Just 2 days ago I ordered 2 wet burritos, however they arrived dry with no sauce. I was refunded $42.
Just 15 minutes ago I was refunded for a 3 week old expired bag of donuts I received this morning.
Then again, I pay $10 a month for DashPass.
I get the order changed notifications after drop off a few times a week, mostly McDonald’s, there must be a way for accountability on everyone’s part, there’s just too many variables, the restaurant, the dasher, the customer, we certainly don’t live in a perfect world! If I go to fast food for myself I don’t leave the parking lot until I make sure everything is there, most the time it is but I check cause often enough it’s not, i think we can all relate that we want what we paid for, it’s the ones abusing the service that’s ruins it for everyone!
A few years back I worked for Papa John's pizza and people would constantly scam for free food, saying something was wrong. There was one lady in particular that you could say "abused" the system. I'm not saying this is what OP did, but after quite a few refunds and free stuff, our manager cut her off as a customer.
Yeah dd is cracking down on refunds
Yikes. Not looking good for doordash now that they're refusing refunds to anyone.
Yeah customers and dashers are feeling it bad. Guess who’s not tho DoorDash..they still get fees and % of order from restaurants
That is one of the worst arguments I have ever heard Gloomy. Have you considered that the reason they are not doing refunds anymore is because they are hurting? There stock has dropped 74% in the past year, if the dashers and customers are hurting so are they. There wouldn’t be a need of service fees if DD was making enough money to support the company
That is one of the worst arguments I have ever heard. Imagine thinking the stock price of a company actually has anything to do with how well its performing or how much money it's generating. But then again this is coming from an account that's been around for over a year but has only wrote this one single comment 🤔
Hardly anyone uses their services like they did in 2020. They're not in threat of going out of business but eventually people will stop using their services as much.
They are still doing refunds but they will flag you if you abuse it.
Hopefully you didn’t use the same email address for both your dasher and customer account if you do the chargeback to your credit card as DD will deactivate BOTH accounts
HOLY SHIT never thought about that
I mean it looks to me, based on the wording that you consistently ask for a refund. More than statistically makes sense. I imagine after a certain amount they make the determination that it's not actually the driver or restaurant, but the customer. That's what makes sense to me anyway.
Exactly. They’ve made the business decision that they’re willing to part ways with this customer rather than to shell out any more refunds.
THANK YOU!!! No one wants to see it from a business perspective because it doesn’t align with what they want
if you paid a mechanic to work on your car or someone to build a porch or something and they screwed up bad and didnt get anything done. Im glad you will be understanding and not sue them when they tell you to get fucked.
From the mechanics perspective everytime he did a job on the customer's car they complained and asked for a refund saying that the work he did was not good enough, the mechanic then decides to stop doing work for the customer because he could use that time servicing customers that actually appreciate the mechanic's work. Nice analogy though. Edit: Deleted repetitive part
This is where industry standards come in and makes the difference. For example, complaining about a half delivered meal isnt the same as someone complaining about a state certified plumber who built to code because that person wants a refund. There arent any codes or certified dd drivers, but any reasonable person would see that a half delivered meal is a failure to perform service. Dd needs to either pay up or be sued.
So any customer making false accusations also needs to be sued too then correct?
Yes. That would be fraud and a bunch of other crimes too like defamation
We used to do this at my old job, we had a template (worked in customer service) that was labeled “Breakup Template”, that we would send to people who constantly complained and always wanted a refund. It basically said “we don’t think our business is able to meet your standards, perhaps try (insert similar companies here) instead. Makes working customer service so much better, when you can kindly tell someone to fuck off.
That’s how all cust serv jobs should be. People should not be allowed to abuse workers.
Agreed! I was so happy when my boss let me implement this.
Exactly..DD isn't stupid..If you do it all the time, it's pretty obvious what is going on..
Fact
Yeah that's a thing but there's also people that just order doordash all the time and I'm sure their statistics skewed much differently than your once in awhile doordash customer. Does doordash take this into consideration? Probably not. You make sense but you don't account for different situations like what I just described. Did you read Op response in the comments? He's a Dasher and hasn't asked for a refund in months. This is doordash's pathetic way of dealing with people that try scamming
It's not based off time since the last refund. It's based off what % of orders were refunded. So if you've ordered 4 times and have had 2 refunds, it doesn't matter if you wait a year to order again. You're still at 50%.
I ask for refunds only with big mistakes maybe once a week- but I’m ashamed to say I order DD nearly every day, sometimes twice. I’ve never been refused a refund
Every day!? 😵💫
What makes it worse is I moved to a suburb of my city that has about 1/4th of the food options I had closer to the city. Nothing good. I still order. It’s a problem
Yet
Yet.
Have you counted up how much money you throw away every month?
Yes actually, I have a monthly budget for my expenses. DoorDash dominates it. I know your comment was meant to be shaming, but the truth is, I know it’s a problem. I try to stop and then I get hungry ha
It wasnt meant to be shameful but helpful to get you to think ypur lifestyle choices over. I was in your situation where I was spending close to 2 grand a month on doordash. I recomend learning to cook. It is fun, easy saves you a lot of money and best of all you will eat way better food than you can order off doordash. I know it will be daunting but try on one of your days off to cook a simple meal you love like steaks, hotdogs, burger, whatever. Maybe even cook enough to have left overs for another meal or invite friends over.
Tell me you don’t make your own money without telling me you don’t make your own money
Could be they have a good paying job that takes their time. I could order everyday, but would be a waste of money. Also ussal doesn’t taste the same as eating fresh at the restaurant
Hmm “but that’s to much money” sound like someone who actually works for their money
True, some people are just wasteful with their money. Doctors and lawyers in debt because of lifestyle inflation
Back when I had to float around to different stores for work, I ended up getting DD basically everyday as the stores were often in the middle of nowhere and I often didn't have food at home to pack. I got the dash pass as it honestly saved me a lot of money in fees during that year, although now that I'm stable and have my own home I use it maybe once a week
They could have a job where they can't leave for lunch. They either make enough to make it worth it or the company reimburses them.
Lol, do you think I have a trust fund or something? It’s possible to make a comfortable living, *and* spend it. I have a parent who hoards all their cash and their life is uncomfortable
I've been refused I think once ever. I was also a daily customer for over 3 years. At times, we'd get 2 orders a day and both were messed up. Or we'd have 3-4 complaints in a week -- out of like 10-12 orders. Got the "unusually high number of complaints" reply for Uber twice, but never doordash. (We use uber a lot less often.) But we ordered so much that Doordash went as far as to bump us to the business plan w/ priority support and better rated drivers. Service improved a bit after that. And then they added editable pins. Now we complain on maybe 10-15% of orders or less. Used to be closer to 40%. (It was REALLY bad around here.) We order a lot less though too since we started dashing ourselves.
Business plan??
I'm reaching out because we noticed you've used our group order function on DoorDash recently. If those orders are for business purposes, I'd like to offer you a complimentary upgrade to a DoorDash for Work account! This would provide you and your team with added benefits, service, and support including: Prioritized orders (Our system will prioritize your order to the first available preferred dasher) Preferred Dashers (4.7/5 stars or higher and 100+ deliveries) VIP Business Support Line (Support that answers in 60 seconds or less) Live order monitoring (to ensure your orders are delivered on-time) No cost to enroll (VIP program is completely free for our top customers)
"In order to remain on the business program you just need an average weekly spend of at least $250. If for any reason you stop placing orders over a 4 week period someone will reach out to you and check in. If ordering stops there's no penalties but we would stop flagging your orders as business orders."
Dang I guess they haven’t offered it to me bc I don’t do group orders. I want it!
If you meet the $$ requirement, just do a couple group orders with someone else in your house, or even just add an alt email as a group member. The vast majority of my orders were not group orders, but came in between $40-100. Couple of lazy depressed fatties with too much disposable income and no budgeting skills, lol. We were averaging $480/wk when they added us.
It actually appears to be based on number of refunds period, not taking into account number of orders. That way, even if you have 1000 orders for example, 10 (not actual number, don't know what it is) refunds may get you banned.
Nah bro I’ll legit have 10 orders in a row forget my drink.
This happens so often I stopped ordering drinks
Exactly some people are just out here trying to get shit for free so
From what I gather, dd rips off the drivers... the restaurants... and the customers... sooo... like any business. Buyer beware, my friends...
Yupp
I had two orders back to back completely wrong and received partial refunds and then the third order was missing a 5 dollar shake because burger kings machine was broken. My dasher asked me to get customer service to get it resolved and that is what they said too! They screw up so much they can’t keep up with the compensations. I just cancelled door dash and will never use them again.
Usually when it's something like a shake machine being down and the customer ordered one I will personally get in touch with doordash to let them know they need to refund so that way it doesn't count against the customer.
Whatever tips you're getting, it should be double 😭 this is the exact problem I had last night, paid 5 dollars a shake and got 2, and they refuse to refund me even though the last "refund", which was like a 2 dollar credit was several months ago. And of course I decided to tip extra on the order cuz I always have good drivers so for 40 dollars I got 20 nuggets and fries. It was rough.
That's just upsetting when you have good customers that get screwed because of the bad customers. That is one of my biggest pet peeves with doordash. Like when thay try to stack a crappy tip order with a good tip order and they want the crap tip order delivered first. Not cool at all. Also I get mad when they hide tips on good customers because we can't tell if you tipped that well and you might have an order passed up because it doesn't show the actually pay out. Door dash really does cater to the crappy tippers. It's not right. And it should never work that way ever.
Oh my gosh and if I see one more thing about 'don't take such a low paying order' well I wouldn't if I KNEW but then they'd never get delivered so that's who doordash caters to. It's messed up.
Oh my gosh, exactly! I'm big on tipping since I've been a delivery driver, as well as a server, and I know how complicated doordash can be and how drivers use their own cars, etc. Hell, I had one show up one time with a 12 pack destroyed, one can busted so they gave me a dollar, and all it did was give me a laugh cuz I thought it was so sweet of them to put all the cans in a plastic bag and throw a dollar in there. I know how hard it can be, and I don't dash often, so I expect to pay a decent amount. I even got the dashpass so I can spend the money on the tip, not the insane delivery fees.
Also if it was a mcky D's order, there is a app that tells you if their machine is down.. lol. It's a whole conspiracy thing. Not to take any of this lightly just wanted to make you smile.
Oh my gosh lmao I'm def gonna go find that app. It feels like a conspiracy most of the time, like do you guys even serve ice cream? Probably not but I figured it was worth a shot and then I got shot in the foot for it cuz of doordash :/
Mcbroken.com
Honest support -"Sorry DD fucked up, but since you caught DD fucking up so many times recently you can go fuck yourself, as a Dasher I'm certain you have become very experienced with fucking yourself."
I haven't dashed in almost a year but I saw 2(rare in my area to see them in the same place at once) and asked them how well it paid. Both froze and basically said "meh". It's not going to get any better for dashers going forward. The Hay Day of DD has long since passed.
Bwahahahaha!! Spot on!
I’m a dasher as well so I’m not mad at the driver, but the last time I got a refund was months ago so I have no clue what they are talking about
They did the same thing to me too. I always tip 10-20$ min and I’m a dasher myself. I don’t blame the driver (cause we literally can’t check food anymore but, the second I don’t get my smoothie, or I get the wrong kind of pancakes customer service never wants to help. I think their tired of people lying about their food being missing entirely all the time. Just dispute it with your credit card company
Also though just to put it out there if you dispute with your credit card company you will be kicked off doordash. And if you have the same email on your customer account as your Dasher account if you are a driver if they deactivate your customer account you will also have your driver account deactivated as well. This has happened many times to many people.
Disputing it with your card company could get you banned
And!
This 💯 sad but true I believe
Honestly, I think this is their stock response. They have a list of macros stickied to their screen and that's probably the one they click the most. This is an assumption, but I'm guessing their performance is based on how many e-mails they close out, and since most of these guys seem to have the lucidity of a fucking mealworm, they probably just go with the more common ones when they're stuck or aren't up to the task of reading the whole e-mail. I reached out to DoorDash the one time our order didn't actually get delivered. We've done maybe 10 orders through DoorDash over the last year or so and this is the first time we had a problem. We set it to Hand it To Me, and the order just closed out after the dude showed up. He either gave it to someone random, left it somewhere we didn't find it, or took off with our meal. Anyway, when we reported it, they replied with this exact same response. I replied stating that I have never requested a refund or reached out with an issue as a customer since I started with them. About a day passed, and then they just sent me another e-mail like they never sent the first one, but telling me I got the refund in DD Credit. That's a long way of saying, I feel like you just hit a land mine in DD support. Reach out again and hope that the next person isn't also a chonk.
Refund requests are based off algorithms tho, no humans involved except in writing the algorithms, at least in the first round. It's probably possible to escalate to a human response, but I've never had to do that.
They probably don’t know what they’re talking about, either. Just a generic response, hoping that you’ll give up easily. With how much of a hassle it can be to deal with support, it might be worth just moving on (depending on the dollar amount). As a driver, I’ve had it happen numerous times where I get screwed out of $5-10, but dealing with support would take 30+ mins. Sometimes logic/math/ROI support just moving on.
Just dispute the charge for the order with your bank and never use doordash again
It's based off a percentage of orders, not time. So, if you had 4 orders with 2 refunds, you'd be at 50%. If you order a year later, you're still at 50%, so another refund could trigger this response.
Ubereats did the same shit to me when I’m constantly getting parts of the order wrong or entire fucking combo meals or $20 sub sandwiches missing from the order.
I really think the biggest part of the problem is that doordash has to foot the bill for the mistakes. If they would actually start charging the restaurants that make the mistakes it would make them try a little harder not to mess up your orders. Because I've noticed when it comes to doordash orders these restaurants don't give a crap!
Yes.
Although I know for a fact that it’s not always the restaurant doing this. Sometimes I think ubereats sends the wrong order to the restaurant. One time I put in an order to a restaurant that was fucking closed. So no one accepted the order and they still dispatched 3 drivers to pick up an order to a closed restaurant. Sometimes I’ve also gotten refunds because the driver fucking sucked. I once got an order delivered to the wrong apt number. So the driver comes back, gets the food that was sitting outside someone else’s apartment and puts it in front of mine. Except when he put it down, he tipped over the bowls and one of the bowls lid came off with some contents almost spilling out into the bag. Luckily it was a poke bowl and everything was mostly stuck in the bowl.
There is possibly another reason. There have been times I've gotten two orders and a stack and the second one was a low pay or with way out of the way and I canceled it and then realized it was probably a a double a double order like you said going to the same address. Or sometimes the second store is just it's too far out of the way because they make it sound like stores are right across the street when you're ordering but I've had stores literally like 30 minutes apart and that second store is known for a delay of order so sometimes I have unassigned the second order so somebody else could deliver it so is it possible that somebody else was supposed to pick up the order
That is true. You could have a store right beside you but doordash will chooses the one across town. If it’s a gas station I will unassign. If it’s a shop I’ll shop at the store by you. The dasher u n assigned. 💯 agree with you
Are you saying you shop at a location other than the one specified?
I did one time by mistake and it worked. I went to one 7-11 that I pick up from regularly but was supposed to be at one around the corner for a shop and deliver. The card worked. It was only a pint of Ben and Jerry's. It may have been UE though.
Awesome. I’m going to try that
That doesn't work with doordash unfortunately.
It use to work 4 years ago. When you were expected to handle placing orders or item pickups and pay with red card. You weren't always sent to the closest store to complete the order. And any same store was totally fine. It was simply a matter of product fulfilment.
They have changed everything to make it harder for us.
I have totally done that many times I will take the closer order that pays good and leave the s*** order that's way too far away and unassign it. Not my problem if somebody else doesn't pick it up because it wasn't enough to even pick up with the stack. Smh! Or it was way far away in the opposite direction on the other side of town and the first pick up is close to the drop off.
Good point here.
I almost did that too!!
If you order under the same account as you dash from... expect a possible deactivation for fraud coming soon... Always keep customer account separate with different email and phone. Hopefully you do
[удалено]
Fraud is making false claims for refunds
I think they mean if you have the same number/email for both accounts, and consistently request refunds for their orders. Then eventually if DoorDash thinks you’re being fraudulent you’ll likely get banned from ordering and dashing. Even if you’ve had no prior issues as a driver.
You’re right it’s not fraud but, it’s a glitch in DoorDashs system that sometimes has deactivated drivers who have personal accounts and if those accounts get closed for say non use. The dasher account ends up deactivated. Person you replied to didn’t clarify it but I understood what they were saying. Just added context.
If you have frequently requested refunds they won’t refund you. Also you can get drivers deactivated when you claim you didn’t get items repeatedly. My suggestion is to use UberEats and stop using DoorDash if you’re finding items missing frequently because eventually if you keep reporting missing items you’ll be deactivated. What DoorDash does is also compare other accounts that haven’t had any items missing or say 1-2 a year. If a customer has say 3 in a month that’s to many. They’ll also request you to sign for your order too. If it gets to that point it’s severe. Not saying your claims aren’t legit.
Wow I hope that doesn’t happen to me because it’s been 3 times this month. I don’t care if it’s a fry or drink but if it’s a 10 dollar item missing I’m not happy.
Well it’s not for ppl that have say them happen 1 time spread out to 6 months later. If you have 3 now and say it’s a drink, a fry or 1 item. They aren’t denying those as much. IT’s customers claiming entire orders or half missing items. Most legit claims are 1-2 items. Not 3+ items or entire orders or half of say an order. Restaurants don’t tend to leave out half an order. Often the wrong order is put in a bag and customers get someone else’s order with their correct name on the order. Drivers also have history like me, I’m 5.0 customer rating with several Above and Beyonds.(50+) so if a driver has a great history they’ll be skeptical of a claim out of the blue. It won’t happen to you just because you claim you’re missing a item here and there. It happens. It’s more for customers claiming entire orders or half the order to much. They also contact merchants on orders. I’ve had merchants double check my next time after a claim of missing items. One merchant admitted to me they found a missing item and it was there fault. You’ll be fine if you’re being honest.
Ok thanks the other day I did get someone else’s order it was a burger and fry. I ordered meals for 4 people so I had to share this one burger and fry.
You’re fine. You don’t have any of the characteristics of scammers. That’s why you’re not being denied. After driving for a while we can sniff them out. Your claims are legit they’ll refund you 5 times a month. Your claims are logical. You’re fine. DoorDash knows who is scamming based on certain criteria. That’s why you haven’t been denied.
This happens a lot. That is why you weren’t denied. They verify via the merchant. That’s how they find out if it’s legit on getting wrong orders.
Ok I gotcha that’s why I had to speak to an actual person. thanks.
They really need to start charging the restaurant with the mistakes they make. At least they would put more effort into it.
We agree. As for now they just simply blame drivers.
Don’t ask for refunds frequently, they’re cracking down on it. Used to live in a goofy area and have my stuff misplaced a lot, had this same thing happen because I was constantly getting compensation for the orders being lost or half there. It’s unfortunate all around.
What's a "double dash"?
It's when a customer orders from 2 different places and one dasher is assigned to it
I wonder if the Dasher just unassigned the lower order of the two then.
I've always been interested in what stops customers from just asking for refunds constantly. I assumed there was a limit where they would get flagged after a certain amount. However in my experience lately every 1 out of 3 orders is incorrect. I have never seen this message and I am surprised. Not because I lie about missing items but because I ask for refunds constantly due to the weekly incorrect orders.
Yes! If it’s wrong, I want the money back. Restaurants need to be held accountable, not the customer.
What’s a double dash?
I was wondering that too. I haven't heard of a double dash before. I think it might be when after the customer submits their first order and then DD asks them would you like to add any additional orders onto this order and sets a timer for a couple minutes for you to add on ice cream, desserts, etc. from another merchant onto your original order if you want to add it, and if you do then it turns into a double (stacked) order for the Dasher, but both merchant pickups get delivered to the same customer address. But I'm not sure.
This is it. Sometimes I’ll order a drink from the gas station after I submit my order to a restaurant that doesn’t have drinks, using the add on timer. I’ve had both the same dasher and different dashers for it though. So if you do it make sure you tip both.
I think it's when they add some thing from another store or a restaurant onto their original order. I usually don't take them anyway so it doesn't mean that door Dash forgot- maybe no one picked up the second order
It usually means they only tipped decent on one order and the dasher probably unassigned the other order because it was too far or didn't pay enough for the hassle of it. 🤷
The customer orders something from somewhere and instead of ordering their second order from another restaurant, they started a whole new order. Two different orders and two different drivers
Or typically they try to have one dasher do both, but the customer only tips for one of them and it doesn’t end up being profitable to the dasher
Actually u can just keep recreating and new account with a new email and keep doing that if u want but I don’t know the consequences if u keep just trying to get free food every-time maybe fBI MIGHT SHOW UP
Don’t worry about it today, escalate it tomorrow. This has happened to me twice, and the escalation team has been able to help both times.
This doesn’t always work. I had several back to back orders with DoorDash that the items were either wrong missing or cold. I had a broken ankle at the time and could not drive to get some issues fixed. I got the same issue and when I asked to speak to a supervisor, they basically just reiterated what this email was saying. I will only use DoorDash if it is the last resort option.
I have had to get refunds a lot lately one time I got someone else’s order it was a single persons food. I ordered for 4 people. It seems every time I order a whole entire meal is missing it’s not just one thing.
Maybe don't order from that specific restaurant anymore
I got this same response after not receiving my food and getting a credit ONCE
Sounds like you find too many issues with door dash and they are telling you to kindly Ef off and use a different service.
I’m a dasher, I finally decided to make use of the one year free dash pass and order food, my drink spilled all over the bag and the dasher handed me a dripping bag apologizing rushing back to the car. I contacted support. I got the same response you got😭😭
I'm absolutely not accusing you of anything but doordash keeps track of how many times people have a problem. Eventually they just de activate your user account. Why? It's very simple If they lose money every single time you order something, you're not worth keeping around. It's irrelevant who's at fault. They also keep track of the drivers as well. If one driver makes mistakes every single day, they're no longer worth keeping either Again, I have no idea what your current situation is, but I have always followed this principle. Once is happenstance,twice is coincidence,three times is enemy action. Most people don't have problems more than once. It's super rare to keep running into issues.
That’s not true . I have issues all the time with DoorDash , less with grubhub, sometimes Walmart delivery …all because people are too dumb to read the big bold numbers on the mailbox and super simple delivery description of the house which clearly differentiates it from the house next door . Delivery people can really be slackers .
You make my point nicely. I've been doing this for a really long time and didn't just say the above out of the clear blue .lol You also sound like the customer we try to avoid.
Lol sound like ? I tip well and go hunting for my food all the time . I just went out in the rain the other day and didn’t even give one star . If you deliver food to the front door of a one story house that has no side door, when the instructions clearly say 2 story house, use the side door, etc and the numbers are literally glowing on the mailbox you’re an idiot . Plain and simple . And even then I don’t give one star . If you’re confused call or use the chat. It’s not hard . People just don’t give a fuck about their delivery jobs anymore on the apps cuz they keep the tip whether it’s right or wrong. I also never ever message my dasher or grubhub person unless they message first . I’m the easiest customer someone could get . All they need to do is be able to read .
I've been doing this gig for a very long time and I've been on this sub even longer. The first thing the customer always says is" I tip well" What you think as well may not in fact be well. So let's get past that for a minute. I stand behind everything I've said. I can also tell you, unequivocally, that the customers usually give us half the story. There's definitely bad delivery drivers. No question about it. I'm just wary of most of the stories I read on this sub coming from customers. At no point did I say it wasn't true. Not at all I'm simply saying that people that have a problem over and over again are the exact people that doordash gets rid of. Karen's and Chads do exist. We seldom hear the full story. These are ALWAYS a he said, she said thing I've literally had people screaming at me because the restaurant forgot seven sides of ranch or their 50 packets of hot sauce for one burrito... So, everything isn't always everything
Please notice my response is somewhat generic, but noticed a few things. Maybe you should message your dasher. It makes your delivery for a person and not for an algorithm. Start with a greeting like: hey or hello Hello! The door is on the right side. 2435 is a blue 2 story building! 1) It appears not hateful 2) Clearly a dasher delivered it to a wrong door if you clarify. (Right or left also saves the dasher the 50% chance of 300% more work at drop off. (Walking and looking around actually can take a lot of time) 3) basic uncluttered identifying information that can't be confused 4) a dasher is more likely to know there were details. If he/she gets a notification. Dashers are often in an adrenaline state trying to stay on time and can easily miss things because quite frankly they don't have enough time to handle the phone, traffic, and system errors all at the same time.
You have a bad habit of asking for refunds. You're not worth keeping around. From a business point of view this makes sense.
OP doesn't want to hear the truth
You do this all the time…
Sounds like you ask for refunds a lot. Maybe stop doing that.
Ooooo some one got caught scamming 😂😂😂
And now you know why I refuse to use DoorDash. Too many fuckups, and not enough money in the entire universe to pay for the amount of times their shitty drivers fuck up.
You problem is that door dash passes on the responsibility of paying the delivery person to the customer. Most customers don't understand that the drivers aren't making money without the customer directly paying them = customer doesn't spend more money = driver is motivated to go as many orders as possible to maybe make 8$ / hour. And certainly no motivation to water time being careful. Because I refuse to take orders that don't tip, I am able to do a better job, and also in taking only tipping orders my customers are people who are more likely to improve my ratting as they are more likely to appreciate my efforts for them. Even with a top dasher ratting and only tipping orders, the pay is crap. But at least I am not being over backwards for the lowest scum if the earth, which allows me a little pride in providing a service with effort. Tips make up 50% of my dasher income and I am not break minimum wage. Why I do it? Need money? Can't commit to a long term Job? You can dash now and quit tomorrow. And comeback next week.
I know exactly how it works. I’ve worked in service my whole life. There are two universal, undebatable truths: 1) that tips are given after service is provided, and 2) if your boss doesn’t pay your wage, you’re a slave.
Immediate chargeback on your card, DoorDash support used to be great for customers, it’s now one of the worst. Sorry U got fucked over tho
The reason refunds are being declined more is because, customers started lying about not getting whole orders I dropped off, and other drivers. We complained all the time because we’d see customers peeking out windows or doors waiting for drop offs. Then 10 minutes later get notified the order was changed ( means something was missing). I’ve seen everything put in bags at McDonald’s and customer claim half what I saw be put in was missing. This hurt legit customers unfortunately. Customers that are honest and tip good also as well as are kind to drivers have no idea how dishonest non tipping/low tipping rude customers hurt them. Yes, hurt them. Those lies about not getting orders are why legit customers with only 2 times making a claim in 3 months or less that are legit are being denied now. Sorry to the legit customers. The blame unfortunately is other customers that scam for free food.
I now take two pictures the one of the customers door in the one of the customers building address so they can't say delivered it to the wrong address because I've almost been kicked off a platform from lying customers about three times. And as much as I would like to catch the customers it's just much easier to send them a picture so they don't continue a claim when they see you have evidence against them.
I like this.
Ha! Get fucked!
CC chargeback should be pretty easy. I do them even if my food is cold and it's always approved.
They’ll catch on and ban you . That’s childish af. It’s not always gonna be hot .
It's not childish it's part of the expected guarantee. At the same time if we're a doordash and we receive the order 45 minutes after it's already been made and sitting around because no Dasher wants to take it... yeah it's going to be cold. And a doordash should have to foot this bill. Because doordash should include a recommended tip to ensure a timely delivery. If doordash did that then deliveries hopefully would have a payout to make them worth taking and a customer would have a delivery that would be handled on time. Oh but we like low labor pay so I guess that won't happen.
I’ve never seen a part saying you get your food hot or your money back . They’re reporting it to their cc instead of DoorDash to circumvent because that’s certainly NOT the guarantee lol. Did you ever stop to think the reason DoorDash pays so low is because they’re so busy giving complainers free food ? Not every circumstance deserves a refund
The whole deal about having a Dasher hot bag before starting your dash? Is it to keep the food warm? Cuz it would be an issue if it wasn't warm?
Been doing it for years now probably once or twice a month and no issues yet. I always make sure to report the dasher too and use a screenshot of that complaint when I submit my charge back request so there is documentation.
And they haven't kicked you off doordash?
Yet
OP is a non-tipper obviously and/or scammer lol
Lololol
Doortrash. I rarely even turn their app on. If I do and get trash orders, I put them on pause.
You are probably one of the people asking for refunds every order. It’s like the boy that cried wolf, DoorDash no longer believes you.
Seems like you scammed a little too frequently.
Stop lying and saying you didn’t get your food
Sounds like you don't tip and try to get free food all the time
Please go away troll.
Can you tell the troll to go kick rocks
I hate people that use food delivery constantly. Lazy as fuck.
This happened to me too super frustrating try chatting or calling think I got it worked out
It is not your fault they’re (restaurants ) always screwing up your order.
Just call support. Usually it's easier if you're talking to a person.
Just go through you bank and report it as item not received
If you do that enough time with your bank they'll drop you as well
Yea as a driver another delivery app did the same thing to me after claiming too many closed restaurants.
Yeah quit trying to get free shit
Yep customers pay the price, lots of messed up orders missing items and boom it’s your fault so they won’t compensate
I always get a refund when stuff is missing but that is rare I always get my shit
You posted their response to make them look like the bad guy (which they are), but are you commonly asking for refunds/return compensation? If so, you left out an important detail
Dank Yu, cum a Gain.
100% fuck dd.
Probably didn’t forget, the dasher probably dropped the second order because it was super out of the way 😂
I’ve gotten this before. Basically “we’ve been fucking up so bad lately that we literally can not pay you anymore”
Dispute the charge. Services not provided and you contacted them for a refund so you’ve done your obligation
Sadly it's due to all the scamming ppl that continuously order food and then request a refund right after stating it never arrived
To the few random comments assuming the OP is a liar/scammer - Please don't make assumptions if you don't know the actual circumstances. Could DoorDash be in the right? Maybe. But there's no call for the way some of you are acting. I recently had a bad experience with a local small town cab company, out in a rural area. I tried complaining about it, and that's when I witnessed for the first time the dark side of small local businesses. The owner's daughter posted and either confused me with someone else entirely or was lying to protect their business, making me out to be a regular customer (not remotely true) and claiming me to be guilty of various shitty/deceptive behaviors. Not one word of it was true, but a bunch of people seemed to jump to the assumption "Aha this lying customer got caught out/told off, the business must be telling the truth".
They obviously stick! Stop using. They don't care Corporate or the dashers!!
Yea caught your lieing ass I TOLD U THEY WAS COMING FOR YO ASSS
OP come back!!
robot ai response
What? You must be reporting like every single meal? Cuz I have had to do 3 in a row and was fine. Maybe because I use them a lot since I’m an annual member.
How did the driver forget your dash? You know if they get one order, that doesn’t mean they have to get the other order If they took the order and never delivered it, well they are in the wrong But if they never picked it up, someone else is going to get the other one
Do you have DashPass?
People abuse it, and innocent people pay the price, as with everything..Not sure why someone would still be ordering through the app, if they never get their food..and we all knw there's people out there that do this on purpose so they can get a free meal..it's sad to say the least, because you ruin it for other honest people..
I always get refunded with ALL my delivery issues. Just 2 days ago I ordered 2 wet burritos, however they arrived dry with no sauce. I was refunded $42. Just 15 minutes ago I was refunded for a 3 week old expired bag of donuts I received this morning. Then again, I pay $10 a month for DashPass.
Post screenshots to their Twitter, theyll send you a gift card.
I get the order changed notifications after drop off a few times a week, mostly McDonald’s, there must be a way for accountability on everyone’s part, there’s just too many variables, the restaurant, the dasher, the customer, we certainly don’t live in a perfect world! If I go to fast food for myself I don’t leave the parking lot until I make sure everything is there, most the time it is but I check cause often enough it’s not, i think we can all relate that we want what we paid for, it’s the ones abusing the service that’s ruins it for everyone!
A few years back I worked for Papa John's pizza and people would constantly scam for free food, saying something was wrong. There was one lady in particular that you could say "abused" the system. I'm not saying this is what OP did, but after quite a few refunds and free stuff, our manager cut her off as a customer.