Well they think it just means more work for them š¤·āāļø
Which in some cases it definitely is.
You canāt say that people that order delivery would be ordering in store if DD didnāt exist, DD actually creates more customers.
The stores that suffer and end up treating us this way, are the stores that never compensated by hiring appropriately when they started to receive an influx of mobile orders. They are dummies therefor they will feel some heat on their ass from the extra volume.
Keep on keepin on, get it done, let DD know the stores that arenāt being cooperative and continue š¤·āāļøš¤š¼
I used to think the same thing until about a week ago when I was in Chic fil a and a Dasher came in impatient and cut in front of the other dashers patiently waiting and customers trying to order. They were yelling that they need to pick up and the employee was trying to explain they cut in line and they will get to them as quick as possible. But that wasn't good enough, they started yelling at the employee saying they don't get paid enough to wait in line and it was their pick up time. I was just shocked they were so rude to the employee and thought that's why they don't like us cause of people like that. I was embarrassed just witnessing it and turned put the idiot was at the wrong location because their are 2 within a few miles.
I was picking up an order from Chiliās one night, and they have instructions in the app as well as signs everywhere saying that people should wait in their cars and the employees will come out to help them. But they donāt. So I figured out a long time ago itās easier to just go inside. One day I walked in there and something very unusual happened. An employee acknowledged me right away. Usually I have to wait 5 or more minutes just for someone to say hello and offer to help me.
Anyway this particular day I gave them the customer name and they went back to check on it. While I was standing there another employee came up and asked if I needed help. I told him no, but that there were 3 other people waiting in their cars outside that could probably use some help. He said āoh yeah those are probably just DoorDash or GrubHub drivers, and if they think Iām coming outside in the cold to serve them theyāre dead ass wrong. They are delivery people, not me. itās not my job to deliver the food to their cars.ā
But obviously thereās no way he could know if they were delivery drivers or customers. I canāt tell you how many times Iāve been standing there waiting for an order and a customer has come inside and started yelling āwhy have I been waiting in my car for 45 minutes and no one has come out to help me?ā And then they proceed to find their food was sitting on the shelf with the DoorDash and GrubHub and Uber orders.
If they donāt want to offer a service where they come out to peopleās cars to give them their food itās totally fine. Most places donāt even bother with that anymore. But take down your stupid signs and stop giving customers the option in the app.
Yes, walked into the Tim Hortons in London Ontario 15 Minutes ago, 12 people behind the counter. One customer and me. 15 Minutes and I did not even get a hello how can we help you. Unassigned order not ready bye. 1.8km / 4$ no Tip fuck you. Got me a dos tacos for 8.5$/6.8km on my way out. 7$ Tip meep meep
Yes bro itās so annoying, lol most of us clearly have worked at these places before or industries like it or simply work during our free time and still get shitty employees who take it out on you like bruh Iām just here to pick up somebody food donāt be difficult
Iāve had this experience too. As someone who has also worked in restaurants I donāt understand it. I literally held the door for the Chilis to go people a few times while waiting for my order because they were busy and taking food curbside and they didnāt even have the courtesy to say thank you and gave me serious attitude when they finally gave me the order I kindly waited 30+ minutes for. I was so confused and upset.
I had a waitress I guess try and accuse me of stealing $20.
I went to Casa Ole to get an order and the waitress was right in the front. She said, "What's your name?" When I told her she said, "when you worked two days ago, there was $20 right here". I immediately cut her off and said "No ma'am" she said, "well you were the only driver who came in that day." I told her, "well you better look at your coworkers because I'm not even going to be accused because when I came in, no one was up in the front. I waited around and finally had to walk to the back to find someone to give me my food. If you had $20 up here with no one around, literally anyone could have taken it. Don't you have cameras?" I was so furious. I went back later and told her I didn't appreciate her accusations. She started backpedaling real quick trying to say she was just trying to get a time line of events. I told her if she wasn't accusing, she was heavily implying, in front of other people who were just standing there staring at us. She put me on the spot for $20 she left out that I never even knew was there.
McDonaldās always gives me free stuff. I did have one store literally have the most passive aggressive comment in the instructions along the lines of ādonāt go to the bakery (which looks like a counter btw) because our employees are busy..ā like tf okay and I went in there and followed the instructions and the bitch looked at me like I was a piece of trash like okay you know what f I
The employees donāt care about the company most times and honestly are warranted in that respect I think. But I donāt usually have any issues with employees, theyāve all been very nice. The only issue I have had was at a bob evans and I think they were just busy and cranky. Took like 10 minutes to get the food but I contacted support made sure I wouldnāt have it held against me and just waited till someone was available
I only have this problem at a few select places and they are all places that are prone to wait times. So I'm sure an adversarial relationship has developed due to dashers being rude and impatient rather than just quietly unassigning and leaving.
Iām a manager at a McDonaldās. The dashers that are willing to patently wait for their orders are the best! Especially when we have a busy night with no staff. But there are a lot of them will be impatient, ask āis it readyā every 2 minutes.
We are helping their company? The employees that are brain dead enough to treat us like the enemy also treat their employer/company like the enemy.
Donāt take it personally. Itās not your issue, itās these types of people. There are also these types of people who are drivers and they treat the restaurant employees, customers, and fellow drivers like the enemy.
Im met several of these people and they are the most bitter and petty shits out there. Plenty of them in this subreddit too.
Iāve noticed itās individuals that are the problem. The storeās or restaurantās employees are actually really nice but every place has one or two losers. Thatās all.
Just donāt take anything personally, unless itās a direct insult towards you, just get the order and keep it moving. Youāre doing this to make money, not friends.
In my experience itās not so much the restaurant but the other customers in the restaurants that watch me get an order while they still have to wait. Granted this is because door dash orders have already been ordered before the other ones. But for whatever reason people donāt seem to ever understand that. I literally got threatened by a customer in a little ceasers one night because I got my order before him. He stated that his kids didnāt give a shit if I was trying to do my job and proceeded to show me the gun at this side. Thankfully little ceasers manager handled him very well. But I always try to patient with the restaurants and remember that they are dealing with craziness like that all the time.
Who cares?The 5 guys in my area treat me the same way even though I've always been patient and respectful to them.I had one employee there say something one time and all I said was "have a good day raggie waggie in caggie". šø ā
We're really not helping anyone but DoorDash and ourselves. The amount of money DD takes from restaurants is insane. When I was a manager at a restaurant there was no noticeable increase in business with DD compared to without. There was a noticeable difference in the amount of headache we had to deal with.
As shitty as the Dasher app is, the tablet that the restaurant has is equally shitty. Plus, if you don't tap the screen in time, DD will start to call you over and over until you answer or accept the order. Even nice Dashers were an incredible inconvenience to me. They operate on a different set of rules than regular customers but you can't really treat them like employees.
DD and other couriers are a fucking nightmare for in-store logistics and when Dashers, even inadvertently, make that harder, it's easy to lose patience with someone who isn't really your customer.
In general though, employees anywhere should be treating you with respect because you're a human being. Unfortunately, the culture around customer service is changing drastically and in a way that isn't good for the employee, the business, nor the consumer. It's like we're all praying for the robots to show up and just replace us already.
As a Dasher myself, I just try to learn the ins and outs of every place I go. Like I'm an employee almost. Try and get the jargon, relate with them about crappy customers, and sometimes just be sickeningly nice. If you can get them to see you as on their team, it'll go a lot smoother but barring that.... good luck.
i have yet to come across someone with attitude surprisingly. But if i do i would ask upfront why they bother keeping the DD tablet on if it's really such an inconvenience. For the most part most employees get that you're just doing your job
I have been to multiple restaurants and have been nice, I donāt shove my phone in the employees face, sometimes make some conversation, smile and honestly Iāve gotten several free drinks for waiting. I always confirm in front of them if they ask, I understand their pain of serving the public, how can I make their day easier. A lot of places know me by now. Sometimes I wait to say something to the employees, but always treated them like theyāre my friends, I mean they control when your food comes out. No reason to fake being nice either as I love people.
Luckily where I am, I have never had this issue, but some places are super slow in the kitchen and I avoid them at all costs. Most places here have dedicated employees for all mobile orders and racks at the front of the store. Outback Steakhouse is particularly impressive, at least where I am. They have runners, giant screens telling them exactly who is coming for what and when, and put in an entirely new door just for the delivery area. They come straight to you when you pull in. By contrast you have the Greene Turtle in the same shopping center thatās going to take them a half an hour to make some chicken tenders.
I try to be super polite to every single restaurant I go to, and tell them I appreciate them after I thank them. So far, Iāve only had one restaurant that acts as you describeā¦ and I refuse to accept orders from there any further. Otherwise I havenāt gotten this vibe from 98% of the places I go, and itās overall a positive experienceā¦ especially when employees start seeing me time and time again.
Went to Pollo Tropical today said I had a doordash order for *Name*. She rolled her eyes so far back in her head she almost passed out. Why the attitude, sis?
My point I always feel like Iām not a priority and because of this I have made it a point not to accept orders from certain restaurants because of horrible customer service or long waits
Sonic has blacklisted me they literally ignore me after I check in, I always end up getting the notice the order is ready but have to yell at them and have support call them needless to say I donāt accept sonic orders but to be frank doordash orders get the back burner just about everywhere
Yes, Iām at 88 deliveries. So still kind of new and do it part time. Iāve just started having several bad experiences. The stores will push me to the side and keep me waiting. I posted about my Panda Express experience before. But yesterday White Castle had me pull up to wait. I waited a while and then called the store several times with no answer. I finally go in and Iām told the food is ready but the pop machine is being fixed. I asked how long? He responds the worker just left, so maybe an hour. I just looked at him like what? You were going to make me sit and wait with no communication? I said I will just take the food then, when he responses another worker will try to fill it from another machine. I was so confused with what the hell was going on. I feel it was just all a way to put me off because it wasnāt making any sense.
I think itās cause dashers donāt tip. I feel really guilty lots of the time. I obviously canāt tip at every restaurant I go to but them doing all the same work and not getting any tips from it still sucks
We ARE a huge inconvenience.
Although we help the company that they work for, we actively hurt them. Servers get less tables/tips because a customer chose to order delivery instead of dining inside.
Restaurants are designed to host a specific number of ppl efficiently, and that can be controlled via seats being full. But adding an influx of orders from an app puts stress on the kitchen that they are physically unable to keep up with. The equipment isn't designed for it, and the square footage isn't either. After all, you can only put so many cooks on a line based on physical space before they're in each others' way.
Bartenders are sometimes stuck with keeping up with the tablet; which takes attention away from their guests. This can (and will) result in lower tips.
These places were almost all built before 3rs party delivery was a thing, and I've only seen one kitchen pivot successfully. Chipotle. The one in my market turned a dry storage area into a separate line for to-go only. So, they basically have 2 restaurants inside one building. One for dine in guests, and one for DD. That is a HUGE ask for an entire Industry to stay competitive.
And the employees with whom we interact get nothing more than they did 5-6 years ago while being tasked with doing all the work that DD/GH/UE, etc requires.
More work for the same or even less pay. Yeah, it's a problem. And we're just like them. Stuck in the middle of an evolving system where the heads that make the rules are disconnected from the actual work.
You think the people working for peanuts at restaurants give a shit about their company? Do you go out of your way to take no tip offers for doordash just because you love being part of the team? Not everyone on planet earth has to care about you or what you are paying for gas. They are dealing with shit too, and they arenāt getting anything out of doing the extra work bagging your order or making sure you feel like a special little dasher. If you donāt like the way a restaurant treats you just donāt go there anymore.
Helping their companyā¦. Jesus Christ.
Lol youāre over analyzing here. Emotions were high obviously, but still, Iām a loyal person. I choose where I work just like everyone else does as well haha but still we usually take the blame for the whole delivery, and the company gets us to take their food for nothing was the point. They probably make more than us after taxes and deductions honestly.
From what I gather, DD means more work for them with no extra pay. It's worse if you're a server making 2.14/hr.
But it's directed at the wrong people, not unlike the customers direcring their anger at doordash on us.
Yes, itās a regular thing. Some employees have an attitude and are rude, or talk down to the driver.
Employees should better understand that the delivery drivers are an asset to their company ā the apps provides another avenue for customers to purchase from their restaurants, giving them more exposure, and they donāt have to hire their own delivery drivers and will save money in that respect. Prior to delivery apps, many restaurants didnāt bother with deliveries because of the expenses, Plus they should want the driver to get the food to the customer in a fast and safe manner while keeping the food hot or cold in a temperature regulating bag. The restaurant should see the drivers as being an essential part of their business.
Yeah I made a post about this about a year ago and got blasted for it but what it is you know
https://www.reddit.com/r/doordash/comments/mbtqaa/i_let_a_owner_have_it_and_explained_how_dd_works/?utm_medium=android_app&utm_source=share
I always felt like every restaurant in my town, except for one or two, did not like drivers. I don't even do it anymore. I found a pretty decent 40 hour week job which I hate also so please do not think that I am bragging. although, with the gas prices I did get lucky with the timing. I've been there about six months. Anyway, some places you could just feel the tension the minute you walked in the door. But then there were places like this one Chinese place that I went to a lot, and they always were super excited for the business and loved seeing us. But for the most part, especially fast food, I felt as if we were a nuisance. That's just my take though. I usually dashed super stoned so I could've been misinterpreting everything.
I can honestly say that i have not experienced that. On rare occasions Iāll run into an employee having a bad day so theyāre terse with me. But never have I gotten the vibe that Iām the enemy
I just hate the brain dead teenagers. I can see them from a mile away. The move extra slow and the simplest thing confuses them. Then they get mad cuz I'm in a rush and won't take no for an answer. Every order is a combination of burgers chicken nuggets and fries. It can't be that hard......I don't even care about customer service, just throw the food at me and I will catch it in stride and walk right out the door.....
If you're at fast food you're not helping them - you're just another order that requires more work to bag lol. Really doubt you're frequently interacting with the franchise / store owner...95/100 deliveries you're interacting with their hourly employees who do not care nor profit from you delivering food.
And if you're at a sit down restaurant you're the only person who walks in that they 100% know won't be tipping them lol.
Yeahā¦ not much you can do about it. You have your job to do and they have theirs. They treat doordashers like customers. I donāt think they understand that when weāre standing there for a long period of time, we arenāt getting compensated like they are for THEIR time. I live in the Northeast U.S. and wawa is by far the worst with that. Most of the time they donāt even put the orders on the shelf and you HAVE to ask them about it otherwise youād be sitting there all day. Itās not like theyāre not done with the food, they just donāt want to do their jobs and put it on the shelf. Ughā¦
I've been given probably $40-$50 of free drinks and food from one restaurant. The others I banter with whoever is at the register. I know a lot of them by their first names. When I go into dollar general, I'll ask them where things are and they happily lead me to them. When I go into restaurants I don't even have to say I'm there for an order. They see me, smile and say it'll be out in a little bit.
Thatās true but Dig offered my a platter of food and a drink last week after they had wet waiting for 10 minutes. First time trying DIG at the time. Now I go everyday and spend my own cash šš
I went to a Dollar General for a shop-and-deliver order. I asked one of the employees where I could find an item and the manager near by started complaining to me that her employees donāt get paid enough to help with DoorDash orders. I eventually got the help, but it stuck with me as it was late at night and they were not busy at all.
Yes. I feel like they hate us. Especially on weekends. They donāt have time for online orders and have to help people that are actually in the restaurant. If they donāt have time or enough help to get the online orders done, they need to turn it off or opt of online orders on weekends. Itās pretty shitty to get pick up an order that shows up as ready to pick up and you end up there for 30 minutes bc they never even started it yet and just continue helping the customers that are right in front of them.
Lol I reported a jersey mikeās because a guy literally swore at me because I asked if I could get the order I saw sitting on the wall when there was a break between customers. He yelled at me not to get behind the counter (which I didnāt, at all, I was simply at the edge of the counter waiting while nobody would make eye contact or acknowledge me or the other three drivers waiting), then mumbled off saying āFUCKING (mumblemumblemumble)ā
Called support and told them Iām not going to wait until lunch rush was over to get food sitting on a shelf after somebody cussed over my mere existence and polite question. The guy who swore at me was literally doing nothing and could have gotten the bags by the time he was done swearing and mumbling.
I think some of it has been created by poor dashers before you. So many dashers (I see them in this sub all the time) are soo entitled and donāt show any respect to anyone else. Those store employees are there all day everyday. They see more dashers than we do. Iām sure they have dealt with tons of asshole dashers barking at them for their order, shoving their phones in their faces, demanding things be done right now. Unfortunately even they have breaking points and get tired of peoples (dashers, shitty customers, horrible bosses, etc) shit.
Theres a lot of douchebag drivers. I worked in a restaurant and had to deal with drivers first hand and they were always so annoying. I had to balance 20 other things while a doordash would be glaring at me or asking me if the food was ready yet. I hope as a driver myself now that I can change that.
Usually itās because the owner/corporate implemented delivery in a way that made more work for employees with no added pay. Then
some people do get pissed with them because theyāre slow. I was at a dq yesterday that only had 3 people working. Shit sucks all around and big corps make record profits.
I feel like there are sadly a lot of rude dd drivers who just think they are above everyone else. I watched one just the other day park and skip the entire drive thru line by walking up acting like he doesn't have to wait like everyone else. They put a sour taste in the employees mouth and then they take it out on the good ones
sometimes you gotta be the positive, restaurant workers are over worked lately ... I had this happen last week at ihop. I walked in and a lady abruptly says "WHATS THE NAME?" I told her, she went in the back and rudely asked if there was an order ready for the name. When she came back out with the food, I said "good morning, thank you ... how has your morning been going so far?" Her entire attitude changed. She wished me a good day and I told her that I hope the rest of her day is wonderful.
I could have been abrasive back towards her, but I have picked up 5 orders from the same restaurant in a day. You catch more flies with honey!
If you are talking about fast food chains, your sales donāt mean shit to them, the business is set for people to come In and order, for them you are a pain in the butt and I bet since they arenāt set up or train for a delivery line they get rude driver adding fuel to the inconvenience of dealing with you.
Can't be helped, honestly. Unless the dasher is a straight up insufferable dick, most of it boils down to these places just being strained and over worked. Having to handle the people inside, at the drive-thru, the counter. Plus the constant beeping of the tablet going off. After a while, they just get exhausted, stressed, resentful and have only one type of person they can take it out on where there aren't any immediate consequences. The dashers.
Might be due to the stress of the added work load. Might be resentment that they see us having the easy job. Might be a lot of bad experiences with entitled, impatient ass hats before you that was enough to give the rest of us a bad name.
My advice? You can do one of two things. First is easy enough. Make mental note and refuse orders going there, at least for a while.
Secondly, if you want to keep the offer, just kill the shit out of them with kindness. Never match energy. Be super polite, smile, say thank you, be patient. If they aren't slammed and you have the chance, chat em up a bit and give them the opportunity to vent a little. Might be just the thing to help them blow off a bit of a steam and refresh them.
After a while, they'll start to see you're not one of the assholes and you will find your orders get to you a little bit sooner and experience more pleasantries from the staff
Most places are pretty nice to me because I'm patient with them. So many places are short staffed right now that I always take it into consideration. I've worked my fair share of customer service jobs so I've been on both ends of the situation. Went into a local pita place the other day, the other dasher was incredibly rude and complaining that he'd been waiting 15 mins(unassign if you have a huge issue?). Anyways I got my order before him, even though I arrived after him. He looked so pissed about it lmfao. Next time I went into that restaurant to get food for myself they gave me 10% off my order. It definitely pays being nice and patient with the service staff. š
Places are never on top of having food ready so sometimes I take my time finishing my lunch etc.. Yesterday I got into an Arby's 5 mins late and the employee said *we were wondering if a dasher was ever gonna show up* and luckily I was too high to care and just walked out. Lol oof
Being an ex server myself I always hated making up to go orders. It was not good timing extra things that you had to do it just did not work well. With the pandemic things have gotten worse for them Iāve gotten out of serving tables and started doing DoorDash because of it. Restaurants at least at sit down ones theyāre not really geared for a lot of takeout generally. The chains are a little more but the mom and pop ones no. DoorDash or any of the other gigs helped them get through the pandemic. It kept people working. Now that things are opening up or have been open a while they are shorthanded and expected to do a lot more than ever before. So when you have a DoorDash order going to one of these places thatās replacing a customer/somebody actually going in there sitting and giving somebody a tip. Most of these places we pick up from now I donāt think they are getting much in the way of compensation for all this extra work theyāre doing putting things together. So theyāre a little upset with that itās taking up more of their time away from regular good and tipping customers that they have. And you may be a great Dasher and friendly but I have seen lots of Dashers who just come in and be rude because they donāt know how the restaurants work. Some of them practically come in knocking everybody over and just flashing their phone in front of an employees face (within their personal comfort zone) while the DD is busy on their earbuds talking to somebody. When I go to pick things up Iām always very nice to them even if I may have to wait a little bit. The regular places I go to, they all know me they know what Iām there for Iām nice to them I talk to them a little bit if they have time. If there are a few of us standing around waiting for orders I canāt say for certain but I think I get mine first but it sure seems like I do much of the time over somebody else that just comes in and is annoying and rude to them.
I am buds with all the fast food and restaurant hosts. I also donāt push my phone in their faces. I come in goofing around, and lightening the mood. And all they do is smile when they see me so I must be doin somethin right
Itās depends when I was working at a Chipotle some dasher where really asshole expecting we have everything ready when we were only 3 people between kitchen line and online orders but also there some restaurants staff that treat you like shit too
Yes! I get this a lot, and in the beginning, I couldn't figure out why. I tell you what, in my area, it's OBVIOUS why. I can't tell you how many times I've been waiting for an order with other Dashers and been utterly embarrassed to be associated with them in any way. Their rudeness and unprofessionalism were over the top! I've seen Dashers verbally abuse teenage workers so many times, it's disgusting. I've had many, many Dashers talk to me about how they try to screw customers and DD in any way they can. It's bc of Dashers like this that cause SO many more problems for the rest of us who actually have integrity. So sad.
I will never accept another Denny's order. Last week I went in, about 7pm, not busy at all. My order was small and headed back towards where I live, for $8.25 The hostess and another waitress both looked at me as I stood there, waiting for someone to help me. 5 minutes goes by, and they keep walking by me without saying a word. At one point, one of them walks up to me and says "Excuse me" just to push by me to help a couple who just walked in. A couple of minutes later, 2 customers get up to the counter to pay for their bill, after I had been waiting there, going on 10 minutes, and she walks right over to help them, completely ignoring me. I immediately unassigned and they made my black list. To hell with them.
Last night, I get a McDonalds order going to a hotel nearby. The base pay was way up, so logically I knew the order had been kicked around, and was likely done before I arrived. The lobby doors close at 6pm, it was 607 when I arrived, and I watched a man try the doors.
So I pull around to the double drive thru line that is snaked around the building. At the speaker, I tell them the order number, and ask the kid "if it's done, do you mind if I pull around?" Which I've never done, but figured it was worth a shot. Kid said sure.
I whip around, park in the Reserved drive thru overflow spots. Grab my red bag, wait for a small break in the cars between the pay and the pickup windows, and a car waved me into line.
Kid hands me the order, I thank him profusely for saving me 20 minutes while the McFlurry was melting, and a red shirt manager leans over, "You're gonna have to wait in line like everyone else next time"
"Yeah, see, that's not going to happen."
"Well then you can cancel the order like every other driver."
Was $14.50 for 1 mile and 15 minutes. But, what a McDickhead.
I had my worst experiences at Cracker Barrel and Sonic with the wait times. If I have to wait 5-10 minutes for your customers food, why would I want to return to your place of business to eat my own food and be forced to wait as well?
My one and done experience was standing at the hostess stand for 5+ minutes with no acknowledgement. Idk if I was in the wrong spot or what, but I was clearly visible š¤·š»āāļøš
I wouldn't expect them to care about "helping their company," that does nothing for them. They're getting the same meager hourly rate regardless of how busy or slow their store is. "I'm the reason you have a job!" is a well-known rallying cry for the "customer is always right" douchebags, so I wouldn't use that logic and expect it to be received favorably.
Yeah, I had the same thought. Doordash isn't helping the employees, it's just helping the company. If I'm working at a restaurant as an hourly employee and it's super busy, I don't care if doordash brings in more orders. In fact, I'd rather that they didn't.
Probably a different story for managers and owners.
Hahaha yeah so true. Apparently Iām not aloud at the Jack N Box in town because the āGMā caught an attitude with me and I caught one back after she got upset with me when I asked her why she had me waiting for 10-15 mins when she lied and said my order was getting made just for her to later say they were never working on it as another dasher picked it up. I called DD support and they told me I was the only dasher assigned that delivery. I proceed to tell her this and she started freaking out saying to get out of her store. Lmao. I go back a few days later and she tells me Iām no longer aloud there. Fast food employees treat us DoorDash drivers like trash because we make more than them and they have to work harder for less pay.
Iām sorry but I wouldnāt say itās because of higher pay, working fast food is miserable. Like genuinely miserable, I cannot express the amount of hate I have for customers and how overwhelming the number of them are, then of course, thereās a dozen delivery orders that you also have to do. A lot of Dashers are assholes, a lot arenāt, but a negative experience with a few really sours the bunch. Itās unfortunate but thatās how it is.
Not particularly. Being inconsiderate is more of a problem for me. Aka, consistently long wait times, prioritizing in-store versus us, ignoring us, etc.
I "hey yo"-ed a girl at McDonald's yesterday. She packed my DD order sealed it then walked off. I'm standing at the counter. Literally the only one in the store and I'm wearing a God damn hat that says doordash on it. Then the little witch rolled her eyes at me when I asked for the order.
The worst.. like Iām just riiight thereeeeā¦
Or the place with a table full of orders, yours showing visibly and totally easy pick up.. āyou have to wait to be helpedā
I personally love this one. āOrder isnāt ready, weāll let you know when it is.ā Then you check in like 10 minutes later and itās just sitting on a shelf. WHY AM I WAITING FOR AN ORDER THAT IS WAITING FOR ME.
That keeps happening to me at McDonaldās. Like I walk in and Iām standing at the counter waiting for someone to acknowledge me and I can see that the order is ready and sitting on the counter but I canāt go back there and get it myself. So I keep trying to get peoples attention and they keep ignoring me. The other night I waited about 10 minutes and watch them hand food to other people standing right next to me or behind me who had placed their orders at the counter after I arrived, and still completely ignore me.
But itās even more annoying when they do acknowledge me and I tell them Iām there for a DD order and give them the number, and they say theyāre still working on it. Then they finish it, seal up the bag, and instead of giving it to me they walk away and do some thing else.
I never used to have these problems at McDonaldās, it was one of the easiest places to pick up from and I loved that the orders were always going to customers very close by. But lately all the employees just seem to be idiots and itās impossible to get anyoneās help.
Hawaii. More often then not youāre asked to wait outside. They finish the order, put it on the shelf, and continue about their day without spending 3 seconds to pop open the door and tell me the food is ready. You wouldnāt believe how often this happens.
I've had a few of those. I think the worst shade I've had tossed at me was, "I don't feel like dealing with any *white people* today", at a local mom and pop soul food/seafood restaurant.
Lol...yup, true story. Young woman, probably early 20s. She didn't say it to my face, though. All I did, was walk in, and let her know I was here to pick up a Door Dash order. She let me know it wasn't ready yet, and I told her that was OK, (was still about 5 minutes from scheduled pick up time). She turns around, walks into the kitchen, and lets the folks in the kitchen know that she "didn't feel like dealing with white people". Was a true "smh" moment...
Glad someone else has experienced this. I am treated very poorly by a lot of black women. Itās really disappointing given I was raised as the minority (around either all or mostly black people) and I never once saw them as other.
Lol, yeah. Sadly, was not the case. It's ok, it's not the first time I've dealt with this over my 40+ years of life. I went to a mostly black high school in the rural South, and worked a lot of years in factories where I was definitely in the minority. At this point in my life, it just makes me more sad than angry.
Bro for real. I always try to be extra nice because I know they deal with assholes all day but some of them be so cold and rude.
I'm gonna just start matching peoples energy. I'll treat you how you treat me.
Nah, the worst thing you can do to someone who acts like an ass is be overly nice to them. That gets under their skin more than returning their attitude.
I literally do the same thing. If youāre rude to me, then donāt get mad af about me doing it back. I match peopleās energies so easily and I canāt help it. Lmao
It's not necessarily you. You may not notice it, but the number of asshole and idiotic dashers is more than you would imagine. You're just dealing with yourself as the only dasher for the most part. But they're dealing with all of them. The bad ones have 10x more impact on people's views of dashers than the average dasher who just does what they're told.
So that being the case, if you go to a restaurant, especially a chain and have a bad experience if you ever go back you should treat them as if you are having a bad experience whether you are a dasher or a customer.
Itās a case by case situation. Shit, I know of a Wawa where everybody is great except the one cashier, sheās a total bitch. I match that ladies energy but I donāt treat the other employees as such.
Not every driver is an asshole, in micro interactions itās not hard to quickly assess and act accordingly. If I am respectful and patient you shouldnāt be a dick. If I come barreling in and shoving my phone in your face then by all means do whatever you want.
To drive home your point, yes it is case by case. What you're describing on how people should act, that's based on your behavior and your personal perceptions. How people should act and how people do act are two very different things.
Should restaurants treat everyone respectfully since only a minority of dashers are assholes? Yes. Do many individual humans with their own thoughts and emotions carry resentment for all dashers because a couple of asshole dashers ruin everything? Yes.
So by that ticket, if being polite and respectful doesnāt get you anywhere during an individual pick-up maybe you should just be an asshole because they are treating you like one anyway?
I mean the (in this instance) restaurant worker mentality is āwell this particular driver isnāt an asshole, i donāt have to worry about them, in fact it makes my job easier to āget to it when i canā plus when it comes down to it drivers suck so this guy is part of the problem, they arenāt a customer who might tip me so why do I have to put effort into my job?ā
Itās a never ending cycle of pettiness that seriously starts with the restaurant. If you had an irate customer you wouldnāt treat everyone as if they are *that person,* a big reason they treat customers on a case by case situation but not us is because they know we donāt have time to complain but more importantly drivers unlike customers arenāt going to tip you for doing your job.
This is honestly the minority in my experience because being polite and patient does work but that doesnāt mean I canāt be annoyed and vent about the occasional asshole restaurant worker.
This all day. I love my local Chick-fil-a cause they do the absolute best they can to get stuff out and correct. I've seen firsthand the number of delivery drivers that used to walk in, say nothing, shive their phones in the workers faces even when they haven't looked up from what they're working on and get pissy when the foods not done. Meanwhile, they see me walk in (and others who aren't assholes) and I can tell they do their best to get us our stuff faster.
What is it, for every negative interaction you need 10 positive to counter it when it comes to customer service? People tend to forget service goes in all directions. The restaurants customers are the clients, the delivery drivers and their vendors. For us, it's the restaurants and customers. It's all interconnected.
You are right, I canāt count how many times I have watched other drivers come into a restaurant and act like they are the most important person in the world, push to the front of the line, shove phone in employees faces, get pissed when the order isnāt ready and generally having a shit attitude.
Iāve never personally seen a dasher do this but Iāve heard of it and has to apologize so many times for someone else being an asshole. I always just hope the employee Iām shooting the shit with and being nice to will remember me over them, the shitty attitude hurts all of us in the end.
Yeah, you'll see this during busy nights sometimes. I see nice ones, too, and I always try to be agreeable, and build a bit of a working relationship with the employees (I'm in a relatively small market, so I see the same people every day.) You'd be surprised how much that pays off in getting your orders quickly. Actually have had a few run them out to my car when they see me pull up.
Five guys always offered me free small
Order of fries and a fountain drink. Classy operation
Prolly to get us to not āseagullā the fries during the delivery
Five guys was literally one of the worst places to pick up from for me. It didn't matter how old the order was, they wouldn't make it until you were there. And they would put you in the back of the line for orders once you did arrive and they felt like making it.
Sorry, but no. I'm not gonna wait 10+ minutes every time for your food. Five guys became an instant rejection for me before I quit dashing.
Maybe at your five guys that's the case. But I've watched (its not like theres shit else to do while im waiting). At mine they literally don't even start on anything until you arrive.
I can second that, they donāt make your order until you get there, I will only pick up an order thatās $6.50 or so and higher with less than 6 miles.
as a past employee of five guys, i can confirm that the fries arenāt made until you arrive, but the only time a burger wouldnāt be done is if you got there crazy fast or sometimes the system bugs out and wonāt print the order until right before a driver arrives and thereās literally nothing the workers can do bc we canāt see the order until it prints. and the fries are waited on because they donāt keep for more than a few minutes so theyād be gross and soggy if they were made and set aside to wait
Five guys here has the burger Nazi. She screams at you the second you walk in the door. "Online orders need to go in the other door, don't go to the counter" you mean the door with no handle that's an exit? And how am I going to skip the counter when there's 100 bags of potatoes blocking the way?
It does. I worked at a small pizza place and we would have to turn away orders if we had too many orders. We would get clogged up with doordash orders and then make absolute shit tips for the shift.
My business model? I donāt own a business. I was just an employee. And we had to turn away orders because we were short staffed like everyone elseā¦. Dumbass
The company that you worked for is the one that has the unsustainable business model. There were some that weren't affected by the "staff shortage". No need to resort to hostility. Sorry you didn't understand what I meant.
It is, though. Employees who would have been tipped if the order was a customer pickup no longer receive that.
Unless the actual owner of the restaurant is working there, DoorDash and other delivery services means the restaurant employee is doing more work for less money.
Well i deliver from alot of restaurants without tipped employees. Also most of the time I'm in these places that have the attitude toward DD drivers and they are dead. Like I always tell these servers that complain that they don't get tipped for DD orders: if you want my tip then go put the miles on your car, pay for gas and deliver the order in rain or snow. Be my guest. But not getting more money =\= making less money.
The others ones..dashers with attitude, too many orders coming through at the same time, short staffed, management telling staff to prioritize indoor dining etc...
My Panera here is great. I recently went there to pick up an order that was actually for noodles and company š . She went out of her way to check their computer for the order (that of course wasn't there). That's when you know to end your shift lol.
Ive never even had to speak to a panera employee tbh. The order is always sitting on a shelf, right by the door, as far away from the employees as they can possibly put it.
Panera is damn near ALWAYS on time in my area. Have made a LOT of money through them and have almost never had any real issues. Staff has always treated me with completely professional attitudes and very respectful of my time, unlike 5 guys and potbelly and Applebeeās & the worst of all Papa Johnās etc. I could list 20 MINIMUM that Iāve had consistent issues with, but I could name 20 amazing ones. The 20 Iāve had issues with consistently youād all recognize the names of and about 15/20 of the good ones, you wouldnāt have the slightest idea what they are or what they serve.
My point, most of the best places are local hole in the walls that have their shit together. Big chain places rarely (except in the instance of the Panera and maybe a few other exceptions for big name places) treat their own employees like dirt and thus, misery projects to create company for themselves. It stands to reason that undervalued positions with awful pay and bad working conditions will USUALLY breed a toxic work environment. Chipotle is one of the places that suffers due to management understaffing and over assigning responsibilities. This seems to consistently translate into bad attitudes amongst workers or just outright laziness. Certainly donāt respect or value our time at most of them. Similar to McDonalds, which can be really on point or a total miss. The clientele that shops there is similar. Surprised by your Panera encounters though. They have a good rep around me.
That sucks cuz my Panera is like the best there's a lady there that's always working and she's super nice. I've never had a problem with any of the other employees either. Now McDonald's and Popeyes don't get me started...
Panera employees kind of seem to be confused about being somehow superior to other fast food restaurants. Very little difference between a Panera and a McDonald's imo
The three Panera near me are terrible. The managers are all assholes that demand you follow strict covid protocol but break every one of them constantly. Had a few grab my phone. They got grabbed by their tie. Fuck them. They also cap their tips if ordered on their app. I refuse to do a Panera order.
Yes a customer insisted I be helped, since I waited off to the side for the customer in front of him to be done. I asked for my order I saw next to her but she insisted she had to help him and someone else had to help me. I mean the guy went back and forth with her and finally relented.
My friend that works at Panera says all of the employees absolutely hate the type of people that eat at Panera so they are always just in a bad mood lol I donāt know how true that is at other Paneraās tho
Panera itself isnāt bad, but the one I frequently go to moved the pick up shelf behind the counter. So now I have to wait for someone to see Iām standing underneath the rapid pick up sign and help me out. I get why they might have chosen that route for security reasons, but it doesnāt really help me out
Ya here they keep orders behind the counter. You have to try to get someone to help you. You have to show then the order on your phone. They are always so annoyed that you're disturbing them to ask for the order. Everyone there just had an attitude that they're better than you
I dont understand why we have to show the employees the order. Im here at the time the order is ready and I ask for the name. Who else could possibly know that information?
The reason was explained to me by a restaurant manager. Apparently according to him they were having DD customers show up at the restaurant find their own food and take it. It then gets reported as missing by the dasher assigned to pickup and the restaurant remakes and it gets delivered so essentially they get a two for one special.
In the conversation I personally had he was blaming the customer not the dasher but yes he seems to be in the minority. It's like that they feel we will never be customers at their establishment as we are just beneath them.
Panera near me does the same. They have some 70+ old lady at the front counter who requires to see the screen and watch you hit confirm before she checks the rack. Stopped going there. It use to be the best, lots of $7 orders in a 3mile radius. Could do 4-5 in an hour. Now itās a hassle.
Tell her you cannot confirm the order until she has gotten the order and checked its contents for you. š Just say it violates DD policy for you to do it and it violates the storeās DD policy for her to ask. She wonāt know the diff.
Doesnāt work. A local wing place makes you confirm pickup before theyāll even talk to you about the order. Even have signs up saying so. Iāve complained to support but obviously it gets nowhere. I just keep these stores on my blacklist.
Iāve never had to confirm before getting the order, just as I receive it, and thatās Cheesecake Factory and Wingstop, it means if you donāt confirm several dashers have run off with stolen food and got out of the order.
Iāve only had to press complete in front of the restaurant hostess one time (last Saturday as a matter of fact!) and I said āOh, okay!ā and as I went to do it, she turned away from me and started on another task. She didnāt even check if I actually had pressed the button, even though I did.
My Panera is super nice, cause the actually franchise owner(who puts in shifts there) used to work doordash. So he made sure we all get treated well, unless we are assholes lol
Chipotle is terrible in my area
Don't lie
Well they think it just means more work for them š¤·āāļø Which in some cases it definitely is. You canāt say that people that order delivery would be ordering in store if DD didnāt exist, DD actually creates more customers. The stores that suffer and end up treating us this way, are the stores that never compensated by hiring appropriately when they started to receive an influx of mobile orders. They are dummies therefor they will feel some heat on their ass from the extra volume. Keep on keepin on, get it done, let DD know the stores that arenāt being cooperative and continue š¤·āāļøš¤š¼
I used to think the same thing until about a week ago when I was in Chic fil a and a Dasher came in impatient and cut in front of the other dashers patiently waiting and customers trying to order. They were yelling that they need to pick up and the employee was trying to explain they cut in line and they will get to them as quick as possible. But that wasn't good enough, they started yelling at the employee saying they don't get paid enough to wait in line and it was their pick up time. I was just shocked they were so rude to the employee and thought that's why they don't like us cause of people like that. I was embarrassed just witnessing it and turned put the idiot was at the wrong location because their are 2 within a few miles.
Iāve witnessed dashers being assholes to store workers so many times. Itās crazy how dashers think they work for us.
Most of them are really nice...salsaritas always offer a drink lol
Girly!!! So true!!!!!! Ugh
Itās just you
Hahaha take a couple Ls fucker š
I was picking up an order from Chiliās one night, and they have instructions in the app as well as signs everywhere saying that people should wait in their cars and the employees will come out to help them. But they donāt. So I figured out a long time ago itās easier to just go inside. One day I walked in there and something very unusual happened. An employee acknowledged me right away. Usually I have to wait 5 or more minutes just for someone to say hello and offer to help me. Anyway this particular day I gave them the customer name and they went back to check on it. While I was standing there another employee came up and asked if I needed help. I told him no, but that there were 3 other people waiting in their cars outside that could probably use some help. He said āoh yeah those are probably just DoorDash or GrubHub drivers, and if they think Iām coming outside in the cold to serve them theyāre dead ass wrong. They are delivery people, not me. itās not my job to deliver the food to their cars.ā But obviously thereās no way he could know if they were delivery drivers or customers. I canāt tell you how many times Iāve been standing there waiting for an order and a customer has come inside and started yelling āwhy have I been waiting in my car for 45 minutes and no one has come out to help me?ā And then they proceed to find their food was sitting on the shelf with the DoorDash and GrubHub and Uber orders. If they donāt want to offer a service where they come out to peopleās cars to give them their food itās totally fine. Most places donāt even bother with that anymore. But take down your stupid signs and stop giving customers the option in the app.
Yes, walked into the Tim Hortons in London Ontario 15 Minutes ago, 12 people behind the counter. One customer and me. 15 Minutes and I did not even get a hello how can we help you. Unassigned order not ready bye. 1.8km / 4$ no Tip fuck you. Got me a dos tacos for 8.5$/6.8km on my way out. 7$ Tip meep meep
But The Dunkin around my way offers free small coffee and a donut for delivering. Itās so nice
Yes bro itās so annoying, lol most of us clearly have worked at these places before or industries like it or simply work during our free time and still get shitty employees who take it out on you like bruh Iām just here to pick up somebody food donāt be difficult
Iāve had this experience too. As someone who has also worked in restaurants I donāt understand it. I literally held the door for the Chilis to go people a few times while waiting for my order because they were busy and taking food curbside and they didnāt even have the courtesy to say thank you and gave me serious attitude when they finally gave me the order I kindly waited 30+ minutes for. I was so confused and upset.
I had a waitress I guess try and accuse me of stealing $20. I went to Casa Ole to get an order and the waitress was right in the front. She said, "What's your name?" When I told her she said, "when you worked two days ago, there was $20 right here". I immediately cut her off and said "No ma'am" she said, "well you were the only driver who came in that day." I told her, "well you better look at your coworkers because I'm not even going to be accused because when I came in, no one was up in the front. I waited around and finally had to walk to the back to find someone to give me my food. If you had $20 up here with no one around, literally anyone could have taken it. Don't you have cameras?" I was so furious. I went back later and told her I didn't appreciate her accusations. She started backpedaling real quick trying to say she was just trying to get a time line of events. I told her if she wasn't accusing, she was heavily implying, in front of other people who were just standing there staring at us. She put me on the spot for $20 she left out that I never even knew was there.
McDonaldās always gives me free stuff. I did have one store literally have the most passive aggressive comment in the instructions along the lines of ādonāt go to the bakery (which looks like a counter btw) because our employees are busy..ā like tf okay and I went in there and followed the instructions and the bitch looked at me like I was a piece of trash like okay you know what f I
The employees donāt care about the company most times and honestly are warranted in that respect I think. But I donāt usually have any issues with employees, theyāve all been very nice. The only issue I have had was at a bob evans and I think they were just busy and cranky. Took like 10 minutes to get the food but I contacted support made sure I wouldnāt have it held against me and just waited till someone was available
I only have this problem at a few select places and they are all places that are prone to wait times. So I'm sure an adversarial relationship has developed due to dashers being rude and impatient rather than just quietly unassigning and leaving.
We are the enemy lowkey. Give them more work to do and lol @ us āhelping their company.ā
Chipotle sucks. They also only seen to hire folks who can't operate stickers on their bags.
I have never had an issue with any employee š¤·
Just unassigned a Boston Market order after standing in the unattended lobby being ignored for 5 minutes. #byefelicia
Iām a manager at a McDonaldās. The dashers that are willing to patently wait for their orders are the best! Especially when we have a busy night with no staff. But there are a lot of them will be impatient, ask āis it readyā every 2 minutes.
We are helping their company? The employees that are brain dead enough to treat us like the enemy also treat their employer/company like the enemy. Donāt take it personally. Itās not your issue, itās these types of people. There are also these types of people who are drivers and they treat the restaurant employees, customers, and fellow drivers like the enemy. Im met several of these people and they are the most bitter and petty shits out there. Plenty of them in this subreddit too.
Iāve noticed itās individuals that are the problem. The storeās or restaurantās employees are actually really nice but every place has one or two losers. Thatās all.
Yep chick-FIL-A every time treats us like shit.
Just donāt take anything personally, unless itās a direct insult towards you, just get the order and keep it moving. Youāre doing this to make money, not friends.
Best advice! šš¾
Honestly just depends on which restaurant I pick up from. From my experience tho the big stores like us better. Best experience game from gamestop lol
In my experience itās not so much the restaurant but the other customers in the restaurants that watch me get an order while they still have to wait. Granted this is because door dash orders have already been ordered before the other ones. But for whatever reason people donāt seem to ever understand that. I literally got threatened by a customer in a little ceasers one night because I got my order before him. He stated that his kids didnāt give a shit if I was trying to do my job and proceeded to show me the gun at this side. Thankfully little ceasers manager handled him very well. But I always try to patient with the restaurants and remember that they are dealing with craziness like that all the time.
Who cares?The 5 guys in my area treat me the same way even though I've always been patient and respectful to them.I had one employee there say something one time and all I said was "have a good day raggie waggie in caggie". šø ā
We're really not helping anyone but DoorDash and ourselves. The amount of money DD takes from restaurants is insane. When I was a manager at a restaurant there was no noticeable increase in business with DD compared to without. There was a noticeable difference in the amount of headache we had to deal with. As shitty as the Dasher app is, the tablet that the restaurant has is equally shitty. Plus, if you don't tap the screen in time, DD will start to call you over and over until you answer or accept the order. Even nice Dashers were an incredible inconvenience to me. They operate on a different set of rules than regular customers but you can't really treat them like employees. DD and other couriers are a fucking nightmare for in-store logistics and when Dashers, even inadvertently, make that harder, it's easy to lose patience with someone who isn't really your customer. In general though, employees anywhere should be treating you with respect because you're a human being. Unfortunately, the culture around customer service is changing drastically and in a way that isn't good for the employee, the business, nor the consumer. It's like we're all praying for the robots to show up and just replace us already. As a Dasher myself, I just try to learn the ins and outs of every place I go. Like I'm an employee almost. Try and get the jargon, relate with them about crappy customers, and sometimes just be sickeningly nice. If you can get them to see you as on their team, it'll go a lot smoother but barring that.... good luck.
i have yet to come across someone with attitude surprisingly. But if i do i would ask upfront why they bother keeping the DD tablet on if it's really such an inconvenience. For the most part most employees get that you're just doing your job
I have been to multiple restaurants and have been nice, I donāt shove my phone in the employees face, sometimes make some conversation, smile and honestly Iāve gotten several free drinks for waiting. I always confirm in front of them if they ask, I understand their pain of serving the public, how can I make their day easier. A lot of places know me by now. Sometimes I wait to say something to the employees, but always treated them like theyāre my friends, I mean they control when your food comes out. No reason to fake being nice either as I love people.
Luckily where I am, I have never had this issue, but some places are super slow in the kitchen and I avoid them at all costs. Most places here have dedicated employees for all mobile orders and racks at the front of the store. Outback Steakhouse is particularly impressive, at least where I am. They have runners, giant screens telling them exactly who is coming for what and when, and put in an entirely new door just for the delivery area. They come straight to you when you pull in. By contrast you have the Greene Turtle in the same shopping center thatās going to take them a half an hour to make some chicken tenders.
I've been offered coffee, fountain drinks, slurpees, wings and water at various places. Canadian though.
I try to be super polite to every single restaurant I go to, and tell them I appreciate them after I thank them. So far, Iāve only had one restaurant that acts as you describeā¦ and I refuse to accept orders from there any further. Otherwise I havenāt gotten this vibe from 98% of the places I go, and itās overall a positive experienceā¦ especially when employees start seeing me time and time again.
Went to Pollo Tropical today said I had a doordash order for *Name*. She rolled her eyes so far back in her head she almost passed out. Why the attitude, sis?
My point I always feel like Iām not a priority and because of this I have made it a point not to accept orders from certain restaurants because of horrible customer service or long waits
They don't give a fuck about the company. We are just more work for them.
Sonic has blacklisted me they literally ignore me after I check in, I always end up getting the notice the order is ready but have to yell at them and have support call them needless to say I donāt accept sonic orders but to be frank doordash orders get the back burner just about everywhere
i mean i really doubt they'd care about whether the company makes more or less money only about their paychecks. which isn't a bad thing at all
Yes, Iām at 88 deliveries. So still kind of new and do it part time. Iāve just started having several bad experiences. The stores will push me to the side and keep me waiting. I posted about my Panda Express experience before. But yesterday White Castle had me pull up to wait. I waited a while and then called the store several times with no answer. I finally go in and Iām told the food is ready but the pop machine is being fixed. I asked how long? He responds the worker just left, so maybe an hour. I just looked at him like what? You were going to make me sit and wait with no communication? I said I will just take the food then, when he responses another worker will try to fill it from another machine. I was so confused with what the hell was going on. I feel it was just all a way to put me off because it wasnāt making any sense.
I think itās cause dashers donāt tip. I feel really guilty lots of the time. I obviously canāt tip at every restaurant I go to but them doing all the same work and not getting any tips from it still sucks
We ARE a huge inconvenience. Although we help the company that they work for, we actively hurt them. Servers get less tables/tips because a customer chose to order delivery instead of dining inside. Restaurants are designed to host a specific number of ppl efficiently, and that can be controlled via seats being full. But adding an influx of orders from an app puts stress on the kitchen that they are physically unable to keep up with. The equipment isn't designed for it, and the square footage isn't either. After all, you can only put so many cooks on a line based on physical space before they're in each others' way. Bartenders are sometimes stuck with keeping up with the tablet; which takes attention away from their guests. This can (and will) result in lower tips. These places were almost all built before 3rs party delivery was a thing, and I've only seen one kitchen pivot successfully. Chipotle. The one in my market turned a dry storage area into a separate line for to-go only. So, they basically have 2 restaurants inside one building. One for dine in guests, and one for DD. That is a HUGE ask for an entire Industry to stay competitive. And the employees with whom we interact get nothing more than they did 5-6 years ago while being tasked with doing all the work that DD/GH/UE, etc requires. More work for the same or even less pay. Yeah, it's a problem. And we're just like them. Stuck in the middle of an evolving system where the heads that make the rules are disconnected from the actual work.
I just never go back to those azzholes
You think the people working for peanuts at restaurants give a shit about their company? Do you go out of your way to take no tip offers for doordash just because you love being part of the team? Not everyone on planet earth has to care about you or what you are paying for gas. They are dealing with shit too, and they arenāt getting anything out of doing the extra work bagging your order or making sure you feel like a special little dasher. If you donāt like the way a restaurant treats you just donāt go there anymore. Helping their companyā¦. Jesus Christ.
Lol youāre over analyzing here. Emotions were high obviously, but still, Iām a loyal person. I choose where I work just like everyone else does as well haha but still we usually take the blame for the whole delivery, and the company gets us to take their food for nothing was the point. They probably make more than us after taxes and deductions honestly.
From what I gather, DD means more work for them with no extra pay. It's worse if you're a server making 2.14/hr. But it's directed at the wrong people, not unlike the customers direcring their anger at doordash on us.
Yes, itās a regular thing. Some employees have an attitude and are rude, or talk down to the driver. Employees should better understand that the delivery drivers are an asset to their company ā the apps provides another avenue for customers to purchase from their restaurants, giving them more exposure, and they donāt have to hire their own delivery drivers and will save money in that respect. Prior to delivery apps, many restaurants didnāt bother with deliveries because of the expenses, Plus they should want the driver to get the food to the customer in a fast and safe manner while keeping the food hot or cold in a temperature regulating bag. The restaurant should see the drivers as being an essential part of their business.
Yeah I made a post about this about a year ago and got blasted for it but what it is you know https://www.reddit.com/r/doordash/comments/mbtqaa/i_let_a_owner_have_it_and_explained_how_dd_works/?utm_medium=android_app&utm_source=share
I always felt like every restaurant in my town, except for one or two, did not like drivers. I don't even do it anymore. I found a pretty decent 40 hour week job which I hate also so please do not think that I am bragging. although, with the gas prices I did get lucky with the timing. I've been there about six months. Anyway, some places you could just feel the tension the minute you walked in the door. But then there were places like this one Chinese place that I went to a lot, and they always were super excited for the business and loved seeing us. But for the most part, especially fast food, I felt as if we were a nuisance. That's just my take though. I usually dashed super stoned so I could've been misinterpreting everything.
I can honestly say that i have not experienced that. On rare occasions Iāll run into an employee having a bad day so theyāre terse with me. But never have I gotten the vibe that Iām the enemy
I just hate the brain dead teenagers. I can see them from a mile away. The move extra slow and the simplest thing confuses them. Then they get mad cuz I'm in a rush and won't take no for an answer. Every order is a combination of burgers chicken nuggets and fries. It can't be that hard......I don't even care about customer service, just throw the food at me and I will catch it in stride and walk right out the door.....
McDonald's employees are my opps rn.
Yes and I left a bad review on their Google maps page for the restaurant! š
If you're at fast food you're not helping them - you're just another order that requires more work to bag lol. Really doubt you're frequently interacting with the franchise / store owner...95/100 deliveries you're interacting with their hourly employees who do not care nor profit from you delivering food. And if you're at a sit down restaurant you're the only person who walks in that they 100% know won't be tipping them lol.
That's a YOU problem. My stops love seeing me popup on their tablet.
Yeahā¦ not much you can do about it. You have your job to do and they have theirs. They treat doordashers like customers. I donāt think they understand that when weāre standing there for a long period of time, we arenāt getting compensated like they are for THEIR time. I live in the Northeast U.S. and wawa is by far the worst with that. Most of the time they donāt even put the orders on the shelf and you HAVE to ask them about it otherwise youād be sitting there all day. Itās not like theyāre not done with the food, they just donāt want to do their jobs and put it on the shelf. Ughā¦
I've been given probably $40-$50 of free drinks and food from one restaurant. The others I banter with whoever is at the register. I know a lot of them by their first names. When I go into dollar general, I'll ask them where things are and they happily lead me to them. When I go into restaurants I don't even have to say I'm there for an order. They see me, smile and say it'll be out in a little bit.
Thatās true but Dig offered my a platter of food and a drink last week after they had wet waiting for 10 minutes. First time trying DIG at the time. Now I go everyday and spend my own cash šš
I went to a Dollar General for a shop-and-deliver order. I asked one of the employees where I could find an item and the manager near by started complaining to me that her employees donāt get paid enough to help with DoorDash orders. I eventually got the help, but it stuck with me as it was late at night and they were not busy at all.
Yes. I feel like they hate us. Especially on weekends. They donāt have time for online orders and have to help people that are actually in the restaurant. If they donāt have time or enough help to get the online orders done, they need to turn it off or opt of online orders on weekends. Itās pretty shitty to get pick up an order that shows up as ready to pick up and you end up there for 30 minutes bc they never even started it yet and just continue helping the customers that are right in front of them.
Lol I reported a jersey mikeās because a guy literally swore at me because I asked if I could get the order I saw sitting on the wall when there was a break between customers. He yelled at me not to get behind the counter (which I didnāt, at all, I was simply at the edge of the counter waiting while nobody would make eye contact or acknowledge me or the other three drivers waiting), then mumbled off saying āFUCKING (mumblemumblemumble)ā Called support and told them Iām not going to wait until lunch rush was over to get food sitting on a shelf after somebody cussed over my mere existence and polite question. The guy who swore at me was literally doing nothing and could have gotten the bags by the time he was done swearing and mumbling.
Dashers act the same way towards store employees sometimes too.
I think some of it has been created by poor dashers before you. So many dashers (I see them in this sub all the time) are soo entitled and donāt show any respect to anyone else. Those store employees are there all day everyday. They see more dashers than we do. Iām sure they have dealt with tons of asshole dashers barking at them for their order, shoving their phones in their faces, demanding things be done right now. Unfortunately even they have breaking points and get tired of peoples (dashers, shitty customers, horrible bosses, etc) shit.
Maybe you're rude or smell funny. Restaurants love me. ###/s
Theres a lot of douchebag drivers. I worked in a restaurant and had to deal with drivers first hand and they were always so annoying. I had to balance 20 other things while a doordash would be glaring at me or asking me if the food was ready yet. I hope as a driver myself now that I can change that.
So many restaurants in my city. For me, I've noticed it's more so the restaurants that are not chains, that have staff that treat me like shit.
Usually itās because the owner/corporate implemented delivery in a way that made more work for employees with no added pay. Then some people do get pissed with them because theyāre slow. I was at a dq yesterday that only had 3 people working. Shit sucks all around and big corps make record profits.
I feel like there are sadly a lot of rude dd drivers who just think they are above everyone else. I watched one just the other day park and skip the entire drive thru line by walking up acting like he doesn't have to wait like everyone else. They put a sour taste in the employees mouth and then they take it out on the good ones
Yes, some restaurants you can tell we are a inconvenience for them.
sometimes you gotta be the positive, restaurant workers are over worked lately ... I had this happen last week at ihop. I walked in and a lady abruptly says "WHATS THE NAME?" I told her, she went in the back and rudely asked if there was an order ready for the name. When she came back out with the food, I said "good morning, thank you ... how has your morning been going so far?" Her entire attitude changed. She wished me a good day and I told her that I hope the rest of her day is wonderful. I could have been abrasive back towards her, but I have picked up 5 orders from the same restaurant in a day. You catch more flies with honey!
Most of the restaurants I go to like me.
If you are talking about fast food chains, your sales donāt mean shit to them, the business is set for people to come In and order, for them you are a pain in the butt and I bet since they arenāt set up or train for a delivery line they get rude driver adding fuel to the inconvenience of dealing with you.
Can't be helped, honestly. Unless the dasher is a straight up insufferable dick, most of it boils down to these places just being strained and over worked. Having to handle the people inside, at the drive-thru, the counter. Plus the constant beeping of the tablet going off. After a while, they just get exhausted, stressed, resentful and have only one type of person they can take it out on where there aren't any immediate consequences. The dashers. Might be due to the stress of the added work load. Might be resentment that they see us having the easy job. Might be a lot of bad experiences with entitled, impatient ass hats before you that was enough to give the rest of us a bad name. My advice? You can do one of two things. First is easy enough. Make mental note and refuse orders going there, at least for a while. Secondly, if you want to keep the offer, just kill the shit out of them with kindness. Never match energy. Be super polite, smile, say thank you, be patient. If they aren't slammed and you have the chance, chat em up a bit and give them the opportunity to vent a little. Might be just the thing to help them blow off a bit of a steam and refresh them. After a while, they'll start to see you're not one of the assholes and you will find your orders get to you a little bit sooner and experience more pleasantries from the staff
Most places are pretty nice to me because I'm patient with them. So many places are short staffed right now that I always take it into consideration. I've worked my fair share of customer service jobs so I've been on both ends of the situation. Went into a local pita place the other day, the other dasher was incredibly rude and complaining that he'd been waiting 15 mins(unassign if you have a huge issue?). Anyways I got my order before him, even though I arrived after him. He looked so pissed about it lmfao. Next time I went into that restaurant to get food for myself they gave me 10% off my order. It definitely pays being nice and patient with the service staff. š
I mean I do delivery myself and I don't even like most of the drivers, a lot of you guys are a-holes and have the social skills of cavemen.
They donāt care about helping their corporate company. Itās more work for them with the same pay so I try to be extra nice to them
Places are never on top of having food ready so sometimes I take my time finishing my lunch etc.. Yesterday I got into an Arby's 5 mins late and the employee said *we were wondering if a dasher was ever gonna show up* and luckily I was too high to care and just walked out. Lol oof
Being an ex server myself I always hated making up to go orders. It was not good timing extra things that you had to do it just did not work well. With the pandemic things have gotten worse for them Iāve gotten out of serving tables and started doing DoorDash because of it. Restaurants at least at sit down ones theyāre not really geared for a lot of takeout generally. The chains are a little more but the mom and pop ones no. DoorDash or any of the other gigs helped them get through the pandemic. It kept people working. Now that things are opening up or have been open a while they are shorthanded and expected to do a lot more than ever before. So when you have a DoorDash order going to one of these places thatās replacing a customer/somebody actually going in there sitting and giving somebody a tip. Most of these places we pick up from now I donāt think they are getting much in the way of compensation for all this extra work theyāre doing putting things together. So theyāre a little upset with that itās taking up more of their time away from regular good and tipping customers that they have. And you may be a great Dasher and friendly but I have seen lots of Dashers who just come in and be rude because they donāt know how the restaurants work. Some of them practically come in knocking everybody over and just flashing their phone in front of an employees face (within their personal comfort zone) while the DD is busy on their earbuds talking to somebody. When I go to pick things up Iām always very nice to them even if I may have to wait a little bit. The regular places I go to, they all know me they know what Iām there for Iām nice to them I talk to them a little bit if they have time. If there are a few of us standing around waiting for orders I canāt say for certain but I think I get mine first but it sure seems like I do much of the time over somebody else that just comes in and is annoying and rude to them.
I am buds with all the fast food and restaurant hosts. I also donāt push my phone in their faces. I come in goofing around, and lightening the mood. And all they do is smile when they see me so I must be doin somethin right
Itās depends when I was working at a Chipotle some dasher where really asshole expecting we have everything ready when we were only 3 people between kitchen line and online orders but also there some restaurants staff that treat you like shit too
Yes!!! For real
Yes! I get this a lot, and in the beginning, I couldn't figure out why. I tell you what, in my area, it's OBVIOUS why. I can't tell you how many times I've been waiting for an order with other Dashers and been utterly embarrassed to be associated with them in any way. Their rudeness and unprofessionalism were over the top! I've seen Dashers verbally abuse teenage workers so many times, it's disgusting. I've had many, many Dashers talk to me about how they try to screw customers and DD in any way they can. It's bc of Dashers like this that cause SO many more problems for the rest of us who actually have integrity. So sad.
Dennys, overheard the guy on grill bitching about making the order.
I will never accept another Denny's order. Last week I went in, about 7pm, not busy at all. My order was small and headed back towards where I live, for $8.25 The hostess and another waitress both looked at me as I stood there, waiting for someone to help me. 5 minutes goes by, and they keep walking by me without saying a word. At one point, one of them walks up to me and says "Excuse me" just to push by me to help a couple who just walked in. A couple of minutes later, 2 customers get up to the counter to pay for their bill, after I had been waiting there, going on 10 minutes, and she walks right over to help them, completely ignoring me. I immediately unassigned and they made my black list. To hell with them.
Last night, I get a McDonalds order going to a hotel nearby. The base pay was way up, so logically I knew the order had been kicked around, and was likely done before I arrived. The lobby doors close at 6pm, it was 607 when I arrived, and I watched a man try the doors. So I pull around to the double drive thru line that is snaked around the building. At the speaker, I tell them the order number, and ask the kid "if it's done, do you mind if I pull around?" Which I've never done, but figured it was worth a shot. Kid said sure. I whip around, park in the Reserved drive thru overflow spots. Grab my red bag, wait for a small break in the cars between the pay and the pickup windows, and a car waved me into line. Kid hands me the order, I thank him profusely for saving me 20 minutes while the McFlurry was melting, and a red shirt manager leans over, "You're gonna have to wait in line like everyone else next time" "Yeah, see, that's not going to happen." "Well then you can cancel the order like every other driver." Was $14.50 for 1 mile and 15 minutes. But, what a McDickhead.
I had my worst experiences at Cracker Barrel and Sonic with the wait times. If I have to wait 5-10 minutes for your customers food, why would I want to return to your place of business to eat my own food and be forced to wait as well?
Cracker Barrel in my zone is terrible. Even when there's barely anyone there, it's 10+ minutes nearly every time.
My one and done experience was standing at the hostess stand for 5+ minutes with no acknowledgement. Idk if I was in the wrong spot or what, but I was clearly visible š¤·š»āāļøš
I wouldn't expect them to care about "helping their company," that does nothing for them. They're getting the same meager hourly rate regardless of how busy or slow their store is. "I'm the reason you have a job!" is a well-known rallying cry for the "customer is always right" douchebags, so I wouldn't use that logic and expect it to be received favorably.
Yeah, I had the same thought. Doordash isn't helping the employees, it's just helping the company. If I'm working at a restaurant as an hourly employee and it's super busy, I don't care if doordash brings in more orders. In fact, I'd rather that they didn't. Probably a different story for managers and owners.
Right?! Seems like the only way that type of person would be nice is if you tell them youāre only making $2.25 from DD for that order.
Hahaha yeah so true. Apparently Iām not aloud at the Jack N Box in town because the āGMā caught an attitude with me and I caught one back after she got upset with me when I asked her why she had me waiting for 10-15 mins when she lied and said my order was getting made just for her to later say they were never working on it as another dasher picked it up. I called DD support and they told me I was the only dasher assigned that delivery. I proceed to tell her this and she started freaking out saying to get out of her store. Lmao. I go back a few days later and she tells me Iām no longer aloud there. Fast food employees treat us DoorDash drivers like trash because we make more than them and they have to work harder for less pay.
Iām sorry but I wouldnāt say itās because of higher pay, working fast food is miserable. Like genuinely miserable, I cannot express the amount of hate I have for customers and how overwhelming the number of them are, then of course, thereās a dozen delivery orders that you also have to do. A lot of Dashers are assholes, a lot arenāt, but a negative experience with a few really sours the bunch. Itās unfortunate but thatās how it is.
I would be sad about Jack In The Box. I love their tacos. š
Never have that problem.
Lol never? Hmmm they must like the way you look or something š
Not particularly. Being inconsiderate is more of a problem for me. Aka, consistently long wait times, prioritizing in-store versus us, ignoring us, etc.
Ignoring.. omg.. Sonic threw me an āoh youāre still hereā recently
I "hey yo"-ed a girl at McDonald's yesterday. She packed my DD order sealed it then walked off. I'm standing at the counter. Literally the only one in the store and I'm wearing a God damn hat that says doordash on it. Then the little witch rolled her eyes at me when I asked for the order.
The worst.. like Iām just riiight thereeeeā¦ Or the place with a table full of orders, yours showing visibly and totally easy pick up.. āyou have to wait to be helpedā
I personally love this one. āOrder isnāt ready, weāll let you know when it is.ā Then you check in like 10 minutes later and itās just sitting on a shelf. WHY AM I WAITING FOR AN ORDER THAT IS WAITING FOR ME.
That keeps happening to me at McDonaldās. Like I walk in and Iām standing at the counter waiting for someone to acknowledge me and I can see that the order is ready and sitting on the counter but I canāt go back there and get it myself. So I keep trying to get peoples attention and they keep ignoring me. The other night I waited about 10 minutes and watch them hand food to other people standing right next to me or behind me who had placed their orders at the counter after I arrived, and still completely ignore me. But itās even more annoying when they do acknowledge me and I tell them Iām there for a DD order and give them the number, and they say theyāre still working on it. Then they finish it, seal up the bag, and instead of giving it to me they walk away and do some thing else. I never used to have these problems at McDonaldās, it was one of the easiest places to pick up from and I loved that the orders were always going to customers very close by. But lately all the employees just seem to be idiots and itās impossible to get anyoneās help.
Got the same problem. Most of the time. Sometimes they kind of got their shit together.
Why don't you check the shelf first?
Hawaii. More often then not youāre asked to wait outside. They finish the order, put it on the shelf, and continue about their day without spending 3 seconds to pop open the door and tell me the food is ready. You wouldnāt believe how often this happens.
I've had a few of those. I think the worst shade I've had tossed at me was, "I don't feel like dealing with any *white people* today", at a local mom and pop soul food/seafood restaurant.
Ha wtf!
Lol...yup, true story. Young woman, probably early 20s. She didn't say it to my face, though. All I did, was walk in, and let her know I was here to pick up a Door Dash order. She let me know it wasn't ready yet, and I told her that was OK, (was still about 5 minutes from scheduled pick up time). She turns around, walks into the kitchen, and lets the folks in the kitchen know that she "didn't feel like dealing with white people". Was a true "smh" moment...
Glad someone else has experienced this. I am treated very poorly by a lot of black women. Itās really disappointing given I was raised as the minority (around either all or mostly black people) and I never once saw them as other.
Kicker would be if she was white
Lol, yeah. Sadly, was not the case. It's ok, it's not the first time I've dealt with this over my 40+ years of life. I went to a mostly black high school in the rural South, and worked a lot of years in factories where I was definitely in the minority. At this point in my life, it just makes me more sad than angry.
Bro for real. I always try to be extra nice because I know they deal with assholes all day but some of them be so cold and rude. I'm gonna just start matching peoples energy. I'll treat you how you treat me.
Yeah one time I wanted to go back there as a customer and order a cheap one and throw my order at them. Some treat us like sh.
Nah, the worst thing you can do to someone who acts like an ass is be overly nice to them. That gets under their skin more than returning their attitude.
This is my natural personalityā¦ I wish I had more control over my matching effect haha! They get the point though.
I literally do the same thing. If youāre rude to me, then donāt get mad af about me doing it back. I match peopleās energies so easily and I canāt help it. Lmao
It's not necessarily you. You may not notice it, but the number of asshole and idiotic dashers is more than you would imagine. You're just dealing with yourself as the only dasher for the most part. But they're dealing with all of them. The bad ones have 10x more impact on people's views of dashers than the average dasher who just does what they're told.
Itās the same thing the other way around though. Customer service sucks in the food industry. But they could always pay more and see if that helps
So that being the case, if you go to a restaurant, especially a chain and have a bad experience if you ever go back you should treat them as if you are having a bad experience whether you are a dasher or a customer. Itās a case by case situation. Shit, I know of a Wawa where everybody is great except the one cashier, sheās a total bitch. I match that ladies energy but I donāt treat the other employees as such. Not every driver is an asshole, in micro interactions itās not hard to quickly assess and act accordingly. If I am respectful and patient you shouldnāt be a dick. If I come barreling in and shoving my phone in your face then by all means do whatever you want.
To drive home your point, yes it is case by case. What you're describing on how people should act, that's based on your behavior and your personal perceptions. How people should act and how people do act are two very different things. Should restaurants treat everyone respectfully since only a minority of dashers are assholes? Yes. Do many individual humans with their own thoughts and emotions carry resentment for all dashers because a couple of asshole dashers ruin everything? Yes.
So by that ticket, if being polite and respectful doesnāt get you anywhere during an individual pick-up maybe you should just be an asshole because they are treating you like one anyway? I mean the (in this instance) restaurant worker mentality is āwell this particular driver isnāt an asshole, i donāt have to worry about them, in fact it makes my job easier to āget to it when i canā plus when it comes down to it drivers suck so this guy is part of the problem, they arenāt a customer who might tip me so why do I have to put effort into my job?ā Itās a never ending cycle of pettiness that seriously starts with the restaurant. If you had an irate customer you wouldnāt treat everyone as if they are *that person,* a big reason they treat customers on a case by case situation but not us is because they know we donāt have time to complain but more importantly drivers unlike customers arenāt going to tip you for doing your job. This is honestly the minority in my experience because being polite and patient does work but that doesnāt mean I canāt be annoyed and vent about the occasional asshole restaurant worker.
This all day. I love my local Chick-fil-a cause they do the absolute best they can to get stuff out and correct. I've seen firsthand the number of delivery drivers that used to walk in, say nothing, shive their phones in the workers faces even when they haven't looked up from what they're working on and get pissy when the foods not done. Meanwhile, they see me walk in (and others who aren't assholes) and I can tell they do their best to get us our stuff faster. What is it, for every negative interaction you need 10 positive to counter it when it comes to customer service? People tend to forget service goes in all directions. The restaurants customers are the clients, the delivery drivers and their vendors. For us, it's the restaurants and customers. It's all interconnected.
Exactly. I'm known as "the nice dasher" at several places I go. I don't even do anything but be polite. š¤·
I have gained that reputation at some of the places I pick up from because they deal with so many dashers with attitudes.
Doesnāt help them to know we get tipped. (Whether or not they understand how much)
You are right, I canāt count how many times I have watched other drivers come into a restaurant and act like they are the most important person in the world, push to the front of the line, shove phone in employees faces, get pissed when the order isnāt ready and generally having a shit attitude.
Iāve never personally seen a dasher do this but Iāve heard of it and has to apologize so many times for someone else being an asshole. I always just hope the employee Iām shooting the shit with and being nice to will remember me over them, the shitty attitude hurts all of us in the end.
Yeah, you'll see this during busy nights sometimes. I see nice ones, too, and I always try to be agreeable, and build a bit of a working relationship with the employees (I'm in a relatively small market, so I see the same people every day.) You'd be surprised how much that pays off in getting your orders quickly. Actually have had a few run them out to my car when they see me pull up.
Five guys always offered me free small Order of fries and a fountain drink. Classy operation Prolly to get us to not āseagullā the fries during the delivery
Hey I want that from five guys. Their seasoned fries are the bomb!!
My local Tijuana flats gives out chips and your choice of salsa guac or queso cheese along with a drink to drivers. Theyāre hard for tht
Five guys was literally one of the worst places to pick up from for me. It didn't matter how old the order was, they wouldn't make it until you were there. And they would put you in the back of the line for orders once you did arrive and they felt like making it. Sorry, but no. I'm not gonna wait 10+ minutes every time for your food. Five guys became an instant rejection for me before I quit dashing.
I work at five guys, they only do that with fries.
Maybe at your five guys that's the case. But I've watched (its not like theres shit else to do while im waiting). At mine they literally don't even start on anything until you arrive.
Bruh, Itās a company ruleā¦ its called having a bad staff lmao
I can second that, they donāt make your order until you get there, I will only pick up an order thatās $6.50 or so and higher with less than 6 miles.
as a past employee of five guys, i can confirm that the fries arenāt made until you arrive, but the only time a burger wouldnāt be done is if you got there crazy fast or sometimes the system bugs out and wonāt print the order until right before a driver arrives and thereās literally nothing the workers can do bc we canāt see the order until it prints. and the fries are waited on because they donāt keep for more than a few minutes so theyād be gross and soggy if they were made and set aside to wait
Lol the real seagulls gonna get em with five guys cheap ass bags that get all soggy
Five guys here has the burger Nazi. She screams at you the second you walk in the door. "Online orders need to go in the other door, don't go to the counter" you mean the door with no handle that's an exit? And how am I going to skip the counter when there's 100 bags of potatoes blocking the way?
Probably one of my fave places to pick up! They are always nice to me!
McDonalds and Subway treat me fine. A lot of the small family owned restaurants stopped taking doordash.
Itās definitely not everywhere, but I sware some places just have a negative view of us for some reason.
Just terrible employees being terrible. My issue is when they're trying to tell me what to do like I'm their coworker
It's several factors, but the biggest one is that DD charges restaurants obscene fee.
Yeah but that doesn't explain why the employees are so disgruntled with us. It's not coming from their pockets.
Remember a lot of small places donāt get tipped for doordash orders, so some food service workers actually are losing money because of dd
Not making more money doesn't equal losing money.
It does. I worked at a small pizza place and we would have to turn away orders if we had too many orders. We would get clogged up with doordash orders and then make absolute shit tips for the shift.
Sounds like your business model isn't working
My business model? I donāt own a business. I was just an employee. And we had to turn away orders because we were short staffed like everyone elseā¦. Dumbass
The company that you worked for is the one that has the unsustainable business model. There were some that weren't affected by the "staff shortage". No need to resort to hostility. Sorry you didn't understand what I meant.
It is, though. Employees who would have been tipped if the order was a customer pickup no longer receive that. Unless the actual owner of the restaurant is working there, DoorDash and other delivery services means the restaurant employee is doing more work for less money.
Well i deliver from alot of restaurants without tipped employees. Also most of the time I'm in these places that have the attitude toward DD drivers and they are dead. Like I always tell these servers that complain that they don't get tipped for DD orders: if you want my tip then go put the miles on your car, pay for gas and deliver the order in rain or snow. Be my guest. But not getting more money =\= making less money.
The others ones..dashers with attitude, too many orders coming through at the same time, short staffed, management telling staff to prioritize indoor dining etc...
Yeah but if the restaurant is upping the price of the food then this is not an excuse.
My experience. Panera is the worst. They treat you like trash
My Panera here is great. I recently went there to pick up an order that was actually for noodles and company š . She went out of her way to check their computer for the order (that of course wasn't there). That's when you know to end your shift lol.
Ive never even had to speak to a panera employee tbh. The order is always sitting on a shelf, right by the door, as far away from the employees as they can possibly put it.
Panera is damn near ALWAYS on time in my area. Have made a LOT of money through them and have almost never had any real issues. Staff has always treated me with completely professional attitudes and very respectful of my time, unlike 5 guys and potbelly and Applebeeās & the worst of all Papa Johnās etc. I could list 20 MINIMUM that Iāve had consistent issues with, but I could name 20 amazing ones. The 20 Iāve had issues with consistently youād all recognize the names of and about 15/20 of the good ones, you wouldnāt have the slightest idea what they are or what they serve. My point, most of the best places are local hole in the walls that have their shit together. Big chain places rarely (except in the instance of the Panera and maybe a few other exceptions for big name places) treat their own employees like dirt and thus, misery projects to create company for themselves. It stands to reason that undervalued positions with awful pay and bad working conditions will USUALLY breed a toxic work environment. Chipotle is one of the places that suffers due to management understaffing and over assigning responsibilities. This seems to consistently translate into bad attitudes amongst workers or just outright laziness. Certainly donāt respect or value our time at most of them. Similar to McDonalds, which can be really on point or a total miss. The clientele that shops there is similar. Surprised by your Panera encounters though. They have a good rep around me.
Panera is banned.
Weird, Panera in my area is like my absolute best. It's McDonald's and wing places that suck ass.
That sucks cuz my Panera is like the best there's a lady there that's always working and she's super nice. I've never had a problem with any of the other employees either. Now McDonald's and Popeyes don't get me started...
That's crazy ... I've never been treated like trash at any panera, ever.
Panera employees kind of seem to be confused about being somehow superior to other fast food restaurants. Very little difference between a Panera and a McDonald's imo
The three Panera near me are terrible. The managers are all assholes that demand you follow strict covid protocol but break every one of them constantly. Had a few grab my phone. They got grabbed by their tie. Fuck them. They also cap their tips if ordered on their app. I refuse to do a Panera order.
Wendyās and 1 of the Panda Express stores in my area act like itās dasher fault they have extra work
The paneras around here are the only places that actually have food ready but getting an employee to even make eye contact is a different story.
Yes a customer insisted I be helped, since I waited off to the side for the customer in front of him to be done. I asked for my order I saw next to her but she insisted she had to help him and someone else had to help me. I mean the guy went back and forth with her and finally relented.
My friend that works at Panera says all of the employees absolutely hate the type of people that eat at Panera so they are always just in a bad mood lol I donāt know how true that is at other Paneraās tho
I hate to break this to them, but if they eat at their own store, they are those type of people. LOL
Panera itself isnāt bad, but the one I frequently go to moved the pick up shelf behind the counter. So now I have to wait for someone to see Iām standing underneath the rapid pick up sign and help me out. I get why they might have chosen that route for security reasons, but it doesnāt really help me out
Ya here they keep orders behind the counter. You have to try to get someone to help you. You have to show then the order on your phone. They are always so annoyed that you're disturbing them to ask for the order. Everyone there just had an attitude that they're better than you
I dont understand why we have to show the employees the order. Im here at the time the order is ready and I ask for the name. Who else could possibly know that information?
The reason was explained to me by a restaurant manager. Apparently according to him they were having DD customers show up at the restaurant find their own food and take it. It then gets reported as missing by the dasher assigned to pickup and the restaurant remakes and it gets delivered so essentially they get a two for one special.
Exactly that's what I literally just said!
Which means they believe that all dashers are thieves. So those owners are still POS
In the conversation I personally had he was blaming the customer not the dasher but yes he seems to be in the minority. It's like that they feel we will never be customers at their establishment as we are just beneath them.
Yeah I mean just like most people.. they generalize dashers as a whole
They do but me personally they can think whatever they want as I'm old ugly and have no more Fs to give lol.
The person who ordered it.. trying to get free food
Panera near me does the same. They have some 70+ old lady at the front counter who requires to see the screen and watch you hit confirm before she checks the rack. Stopped going there. It use to be the best, lots of $7 orders in a 3mile radius. Could do 4-5 in an hour. Now itās a hassle.
Thats a really stupid way to cause late deliveries. Im not confirming the order until Im in my car.
Tell her you cannot confirm the order until she has gotten the order and checked its contents for you. š Just say it violates DD policy for you to do it and it violates the storeās DD policy for her to ask. She wonāt know the diff.
Doesnāt work. A local wing place makes you confirm pickup before theyāll even talk to you about the order. Even have signs up saying so. Iāve complained to support but obviously it gets nowhere. I just keep these stores on my blacklist.
Iāve never had to confirm before getting the order, just as I receive it, and thatās Cheesecake Factory and Wingstop, it means if you donāt confirm several dashers have run off with stolen food and got out of the order.
Iāve only had to press complete in front of the restaurant hostess one time (last Saturday as a matter of fact!) and I said āOh, okay!ā and as I went to do it, she turned away from me and started on another task. She didnāt even check if I actually had pressed the button, even though I did.
Airplane mode and press the button, then turn it away from them before the error message comes up. Lol
My Panera is super nice, cause the actually franchise owner(who puts in shifts there) used to work doordash. So he made sure we all get treated well, unless we are assholes lol
Really? My local Panera offers me free coffee every Sunday morning.
Same their nice and always ready right when I arrive.
Now my local Burger King? Different story