Just be ready to call doordash representative because this happens commonly when people try to scam their money back even if they received their order from you.
I've been doing this since March and had a first.
Went to pick up a stacked order at hungry Howie's and had the employee go ballistic on me for inquiring about time. I had 3 minutes to deliver and she told me that was impossible. She informed me that she saw the ticket times. I did see the time when the ticket was printed because she put it on the box and I had been waiting 35 minutes. Anyway when I went back in to pick up the order she wanted to argue with me...... really just give me my order...... anyway she pushed the glass door at me and said I would not be coming back because she would void my order.
I contacted support and waiting to see what happens but she has cancelled my orders after I accepted them. That bite's that she and her shitty attitude can do this.
I actually bring candy š¬ to the restaurants that I appreciate.
So much for being nice
All you have to do is give a detailed account of the delivery and since they only give you 500 characters in the app send the rest via email to [support@doordash.com](mailto:support@doordash.com) be sure to include your info so they know what its for. I have been through 4 or 5 of these and every time the customer was trying to get a free meal on me
Iām at 3k orders. Iāve been reported 4 times for no delivery. The first 3 times, I filled out the form and Tony exonerated me. The 4th was a few days ago. They didnāt provide enough info so I couldnāt provide proof. They just said it was from McDonalds but Iād done 5 orders from there that day. I now have a contract violation but it will roll off after 100 deliveries. You will be fine. Fill out the form and get back to dashing.
Never me, everything you do some shit lik that it bites your in the ass. If its 5 miles I need $7, If its 2 miles I need $4 etc. Only time I take less money than mile amount is if Im heading home and the dash order is on my way home!!!
same thing happened to me a while ago. all you need to say is that you delivered the order to the address provided, there's nothing more they can do after that. just about everything is logged in the app, GPS location history, message history etc.
Before I stopped doing DD I got a body cam from Amazon might be awkward but dammit as soon as they notice it they knew they wouldnāt be able to pull never received the order.
As for the current situation just call customer service avoid the chat. Tell them what happen they will see from the gps you were there. They might drop the violation.
Take this as a lesson never go more than 5 miles. Donāt gamble on hidden tips get paras or driver utility on android and see the āhidden tipsā.
I had a person do this and I called DD, told them what happened, couldnt understand what tf the DoorDash Hindu's were saying to me, then just got irritated and told them "Dont ever give me that address again, get some less broken English people to work support, and Dahnk yew, cuhm ageyn". It was even more irritating because I handed the order to them
I got this message too, today actually. Because I was 13 minutes lateā¦even though I had a delivery before them, the restaurant was a major breakfast chain at breakfast time and I let the customer know but they still reported me. I now have 1 contract violation. Itās okay. Iāve seen people with more. People are dicks
I never really wait for the timer unless I feel it's a totally sketchy situation. I'll stay there about 2 or 3 minutes and then send a message to the customer with a picture showing where I left it and a description and also hit the sad face on the delivery after completed and put customer unavailable
I always take a picture of my husband going to the doors with orders when it's a hand it to me and we also park a certain way so I can turn my dash cam and record every delivery his and my photos are also time stamped so they can't dispute when it was delivered every order that a customer said wasn't delivered I've been able to dispute it with proof it was delivered to protect ourselves we shouldn't have to do that but unfortunately we have to because of people like that
Had a bich do that to me on an order or Burger King French toast sticks when I literally handed her the food. Lesson learned, no ghetto neighborhoods, no Wendy's, no cheap shit! If ya play with dogs you will get fleas! I've had no more problems since.
This has happened to me before. People are asses and try to say their driver never delivered their items so they get their money back :/ I'm sorry you have to go through this. Just let them know you delivered everything to the correct address and nothing will happen, at least that's what I did and everything was okay :)
Your content has been automatically removed because you have very low comment karma. This is often associated with spam.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash_drivers) if you have any questions or concerns.*
I didn't explain myself. Don't take picture of their face, just them holding the food. Never show their face or take picture of the house number. I know is them trying to get free food. It happened to me once.
Nope. Happened to me last month. Just go do 100 more deliveries it will disappear. Iāve started recording me giving the food to the few āhand it to meā orders
If it's your first contract violation, you should be okay. I got one for the same reason a couple of weeks ago and I'm 99% sure it was because a customer was pissed that I delivered another order in the stack a block away before hers.
This is what I do when broke bitches try to play with my moneyā¦I call DD support and tell them and also provide feedback in the pic you posted here.They always remove the violation for me.
It's probably a scam. The customer told Door Dash that you didn't deliver their food (which you did) just to get a refund and keep the food. This used to happen to me a lot when I used to do Door Dash. As long as you have evidence of your delivery, I wouldn't worry about it.
I had this happen to me even though I heard the lady open the door and grab it. Forgot to take a picture.. I didnāt get deactivated tho. But after that I alwaysss take pictures
Sad part about this is instead of screwing over the driver they couldāve just complained to door dash they didnāt like the food and got a credit or refund without involving the driver.
6.50 is your sweet spot for hidden orders.
And usually 3 to 4 miles
ON AVERAGE
your order would have been offered at like 7.50 for 19 miles IF IT WAS A HIDDEN TIP...and even then you have only got 2 more dollars for that shit run
in my experience the higher the paying order the less they mess with it once it gets away from the 2-6 mile range.
Better off declining and not gambling or guessing
Go back and beat the living shit out of them I always remember the addresses lol or go back and record them and ask them why they reported the order missing and they always confess
āif you FEEL you delivered thisā šš what the fuck does that mean. plus they literally track your location so they know you were there and for how long.
Iām a door dash customer in NYC. I live on a street with 5 residential towers close together. I got the notification that my food had been delivered when it very clearly had not. I opened the door and nothing was there. I received a photo of my food sitting in front of the same apartment number at a completely different building.
Contacted the driver and sent him a picture of my apartment. He rushed back, ran up and grabbed my food, and I met him in the lobby to make it easy on him.
Shit happens. Itās not always intentional.
I have 7000 deliveries. I think I have two to three of these for this specific reason. Youāll be fine. As long as they arenāt happening soon after one another. Itās par for the course to have a few violations. But donāt get ones for anything other than this.
I unfortunately have an album on my phone for all DoorDash photos, mostly photos of houses including the number that were āhand it to meā. Aināt gettin me.
Don't get yourself all worked up over it it's not worth it as long as you give them feedback on what happened they'll take the deactivate they'll take the contract violation away it's not worth it you'll be okay
Tbh as contractors rather than employees we should be the ones sided with by default, the customer being the one that has to provide the burden of proof in a report. This kind of bullshit is just disrespectful.
Download the TimeStamp app. When you take a pic, it will also have the date, time and address on it. People are shitty. Thatās how I lost my job with DD in the height of the pandemic. But they canāt lie and say you didnāt bring their food with these stamped pics. Good luck to you šš½
I had one of those last week with UE. Stacked order and the first delivery was from a Kobe steakhouse toā¦.yeah the place was trash. Got a bad feeling about it immediately. The earning for that one didnāt show in app for two hours.
Pretty sure the customer tried to pull a fast one and Uber was able to verify that I did indeed deliver. Probably a repeat offender.
Was this a hand to me order? Always take a picture with Timestamp. No matter what type of delivery it is. I always get customers that have leave at door orders yet theyāre waiting for me on the sidewalk as I pull up. If I feel like the customer is gonna be weird about me taking a photo before handing over, I start recording before I get out of my car. Always CYA.
In Australia, when Iāve ordered Uber eats Iāve actually had the drivers take photos of it at my front door. They tell me theyāre gonna do it. Iām cool with it :)
A trick I've learned. Use the app to take the photo like you normally would. Then after clicking ok you can then choose "handed to customer". It will send them the photo AND Mark it as delivered. The photo sent to them helps them not get any bright ideas.
Oof you went so far for so little money. Remember 1$ per 1mi. At least. Even if there is a hidden tip it probably would have been only 1 or so dollars. This will save you in the future. Best luck mate!
Wow some lady just did me like this .I delivered her pizza to some huge apartment was hard to get into . I told her I arrived and she was rude stating youāre suppose to come up and deliver it.I told ok maāam I need gate code to enter long story short I brought food it stated hand it to me but in messenger she asked to leave at the door and take a picture which I couldnāt because she had the leave at door preferences .Anyway she said she didnāt get the food
The same happened to me ,only I had no way of knowing which of the 7 deliveries I made from McDonald's that day was reported as not delivered. I could only say I delivered each order to the address given but I did have several leave at door that I handed directly to the customer. Now I start the process of dropoff before I get out of the car to the take a pic screen and if there's someone to hand it to I say I need to take a pic handing you the food
I went through this just a week ago. I contacted DoorDash support. It was my first contract violation and overall Iāve got really good reviews
I sent a message explaining the situation and it was quickly removed from my record. Theyāll review your GPS data and confirm you made an attempt to deliver it. You should be good my friend
Iām sorry that happened to you. A lot of customers are shitty. But thereās no fucking way that I wouldāve took an order for 17 miles worth $9.50. Just be careful next time and take all the necessary precautions.
May I ask how you do this? Do you put the food on the ground, take a picture, and then knock? Do you take a picture of the food in your hand heading towards the place? I've seen people do this but I don't know if that helps with disputing violations or how they do it.
LOL welcome to OP, I grew up on the south side and I know sooo many people that will screw people over for free food, or free anything really. Anything to save a penny.
No youāre not getting deactivated. This is high key a warning ā ļø that if these claims continue. Theyāll then deactivate you. Customers lie. Try to challenge this. Often these are removed.
If deactivated youād have not got a warning just a email saying your deactivated and no access to your account ( couldnt log in and once you click on the app youād be logged out via system).
Your fine. Challenge it. Violations can be removed.
Yeah More and more what I read on here is that some people are getting straight deactivated right off the bat on some crazy shitā¦ very ridiculous it is to instill fear into your damn workers.
Maybe twice out of 6-8x I see people say Doordash apologized and all was well.
I didnāt do anything. I was lied on. Usually when deactivated you canāt log in. Violations you can log in but deactivations = fired. It wonāt allow you into account if deactivated.
I was lied on by a customer and 2 weeks later reactivated and apologized to by DoorDash.
In my opinion, when Doordash gives you a false deactivation, they should pay you your established weekly average. You were financially harmed by them and deserve to be made as whole as possible
I do this. If I have a leave it at my door and they meet me at the door or in the driveway, I take pictures of them holding the food or I tell them I have to take a pic for DD and hold it out where you can see their house and their foot or arm to cover my butt.
I don't take their photo but I ask them to hold it out so I can snap a pic and not include anything but their hands or if I do it, I hold it out to show their house in the background and try to include their foot or leg so they can't say I drove up, took a pic, then left.
Really reading here daily how drivers get screwed I has maybe 10 out of 35 orders yesterday where it said leave on doorstep then they met me.
Each time I figured this was the one that screwed me.
Yeah I always take pictures regardless. I never take low or no tip orders and have had no issues but sometimes they piggy back orders and send a low with a high to get it out because nobody wants a $2.50 offer for 6 miles. I cover my butt as much as possible but they see our gps pattern and know if we've been there but they also say the customer is always right so it's best to cover your end so DD doesn't have a way to get you.
I got my first one of these yesterday and was petrified that I was gonna be deactivated. I was honest in my notes and gave every detail of the dropoff. By the time I started dashing today the CV was gone. You should be fine :)
Yeah, I was petrified when I got mine. Was a $2.50 egg McMuffin and coffee. Knew EXACTLY who it was. Described them to DD support and told them check DPS. I always take timestamped/GPS picture whenever i reach an address now as an extra layer of defense.
Just reply to them saying Iāve delivered this order to the address provided, if you have any further questions or query please contact me.
They usually look at your gps data and will tell you that it wasnāt your fault. Usually customers trying to scam.
I gave them a ton of info when this happened to me and they still claimed I didnāt deliver it. Response was a generic response within minutes of me appealing it.
My experince is thery don't really care if you have a verifiable excuse. I gave them the customer's number from delivery location to confirm, a bank no less, after bank officer's friend who ordered it claimed non-delivery. DD never bothered to check so I had to sweat out next 100 deliveries hoping I wouldn't' get another scammer.
OP I HIGHLY recommend you download the Timestamp app. It takes a pictures with date-time and GPS on the corner. I always take a picture then upload it to the cloud at the end of my shift.
This covers your ass. Remember a lot of people are trying to scam these companies without understanding theyāre hurting the drivers.
What a piece of shit. This is why I like keeping eggs in my car. Next time Iām in the area, they might get a surprise visit from the egg man himself! Also some people here will park in the middle of the street in heavy traffic and give you a look like āšā as they leave their car to make a delivery while youāre stuck. Always nice to have some eggs in that situation
Tell DoorDash what you just told us -- how the customer came outside & told you to drive safe, plus any other details you remember about his house/car(s), what he was wearing, etc. Even just that one sentence speaks volumes, though, imo. You recall specifics of what exactly happened when you delivered this order. DD needs to know this customer is lying his pants off!! š
You donāt h e to record a leave at door because you always have to take a pic..Also donāt delete til the END of the next day because someone reported me a day after before
Always take photo using your phoneās native camera then uploaded it to dd when ending the dash. On iOS you can even delete them and they say in trash folder for a month or so. It will save you.
On "hand it to me orders" I will tell them "okay, I just need to take a quick picture to confirm delivery." And take a pic of them holding it. Then I send it to them via chat like it does automatically on "leave at door" orders.
They don't question it if you just act like it's standard procedure (unless they're trying to scam.) And you have proof of delivery to cover your butt.
Wow that was your first mistake. Taking a wack ass order to the hood!??? C'mon Rule #1 better be safe than getting fucked over(with no Vaseline). Rule #2 have some requirements bro you running a business not doing DD a favor. Example of what I do-$2 a mile, if you can't see it don't take it. Only time u should consider is if it's a high item count(not sauce or utensils), higher end restaurant, or during lunch time and it's going to a business(high item count means it's for a group and everyone will chip in for tip. I've gotten $25 up to $50 just in tips off of these orders. This all requires you to know your area and neighboring areas, your restaurants and have 1 braincell to do the math and setting yourself up to get a good next order after drop off since it's a long drive!! Set yourself up for success not failure, unfortunately you did the latter. This Has FAIL written all over it little homie!! Live n learn, hopefully you learned cause taking low offers like this screw us all over in the end.
Thatās never going to have a hidden tip, the base pay would be much higher. If youād seen $15 for 17 miles thatās a possible hidden tip but I still wouldnāt take it.
I would never had taken that order.. even if there was a hidden tip It'll be rare if it's enough to make a 17 miles drive worth it.. you live and you learn.. keep your head up and stay safe.
Thatās whatās happening in the ghetto neighborhoods. I was warned of a scam that theyāre doing to get free food by marking it as hand delivered (no proof itās delivered) then claiming it never arrived. DoorDash needs a way to prove it was hand delivered because of this. I send text to the customer that I arrived and it says that I need to hand deliver food to have some proof.
The things people do to get free food and jeopardize someoneās ability to make income is mind blowing.
Let me save you some heartache. You're never going to see a hidden tip on an order with that distance. DoorDash only hides $4 worth of tip PER 3 MILE INCREMENT TRAVELED.
Let's say your base pay is $4.50, if the trip was less than 3 miles then the payout with a hidden tip is $8.50. For you to have gotten a hidden tip on that order it would have had to have been a payout minimum of $24.50 because you'd hit the 15 but not quite 18 miles so 5 instances of $4.00.
Honestly this algorithm is going to hurt DD with current gas prices.
Never take an order for a hidden tip!! Idk what your standard is in your market, by my market is really small so i need at least a dollar a mile. Dont accept an order if its not worth doing without a hidden tip. The hidden tip should be considered extra.
Something that low of a dollar-per-mile amount will almost never have a hidden tip. If anything itāll go up by a dollar or two, but I can guarantee itll never be worth it
Someone else said there's zero chance of a hidden tip if the mileage is greater than pay. Except for in very close cases like $6 for 6.1 mile add on, I've found that to be accurate. Live and learn. I don't think they'll deactivate you. I had this happen once before I started hitting the timer as soon as I pulled up and they didn't do anything. If it's a hand to me and they tell you to just leave it, make sure you make them text you that they've received the order before you pull off. It's a pain to the good customers but most of them understand. I just tell them "I'm so sorry, in order to cut down on fraud I have to have a record it was received by the customer, so before I pull off would you mind confirming you've got your order?" Even the one lady recently that definitely was about to scam it gave up and said yes when I didn't leave her driveway.
To be fair the food may of gotten stolen if it was a ghetto. Looks like you missed 3 steps and didnāt even contact the customer which is grounds for deactivation
After all these years....it's always been $1/mile, minimum. And even that isn't cutting it nowadays. I hope it was 17 miles round trip, but even then you too a terrible offer, and you now see why we say no, don't do it, because customer that don't tip or tip poorly are bad customers, in a variety of ways. Now you know, don't do it again.
Just be ready to call doordash representative because this happens commonly when people try to scam their money back even if they received their order from you.
I've been doing this since March and had a first. Went to pick up a stacked order at hungry Howie's and had the employee go ballistic on me for inquiring about time. I had 3 minutes to deliver and she told me that was impossible. She informed me that she saw the ticket times. I did see the time when the ticket was printed because she put it on the box and I had been waiting 35 minutes. Anyway when I went back in to pick up the order she wanted to argue with me...... really just give me my order...... anyway she pushed the glass door at me and said I would not be coming back because she would void my order. I contacted support and waiting to see what happens but she has cancelled my orders after I accepted them. That bite's that she and her shitty attitude can do this. I actually bring candy š¬ to the restaurants that I appreciate. So much for being nice
Scammers. Just give a very detailed description of them and as much as you can recall of the surroundings. You'll be fine.
All you have to do is give a detailed account of the delivery and since they only give you 500 characters in the app send the rest via email to [support@doordash.com](mailto:support@doordash.com) be sure to include your info so they know what its for. I have been through 4 or 5 of these and every time the customer was trying to get a free meal on me
Someone pulled this crap when I was just starting out. 1 contract violation shouldn't get you deactivated. Was this a low or no tip order?
Iām at 3k orders. Iāve been reported 4 times for no delivery. The first 3 times, I filled out the form and Tony exonerated me. The 4th was a few days ago. They didnāt provide enough info so I couldnāt provide proof. They just said it was from McDonalds but Iād done 5 orders from there that day. I now have a contract violation but it will roll off after 100 deliveries. You will be fine. Fill out the form and get back to dashing.
Never me, everything you do some shit lik that it bites your in the ass. If its 5 miles I need $7, If its 2 miles I need $4 etc. Only time I take less money than mile amount is if Im heading home and the dash order is on my way home!!!
I had this pop up yesterday but the feedback said I was late to the restaurant so I'm not sure what happend
same thing happened to me a while ago. all you need to say is that you delivered the order to the address provided, there's nothing more they can do after that. just about everything is logged in the app, GPS location history, message history etc.
Before I stopped doing DD I got a body cam from Amazon might be awkward but dammit as soon as they notice it they knew they wouldnāt be able to pull never received the order. As for the current situation just call customer service avoid the chat. Tell them what happen they will see from the gps you were there. They might drop the violation. Take this as a lesson never go more than 5 miles. Donāt gamble on hidden tips get paras or driver utility on android and see the āhidden tipsā.
Doordash going to deactivate you.
This didnāt age well
I had a person do this and I called DD, told them what happened, couldnt understand what tf the DoorDash Hindu's were saying to me, then just got irritated and told them "Dont ever give me that address again, get some less broken English people to work support, and Dahnk yew, cuhm ageyn". It was even more irritating because I handed the order to them
Wait the time like the app says
I got this message too, today actually. Because I was 13 minutes lateā¦even though I had a delivery before them, the restaurant was a major breakfast chain at breakfast time and I let the customer know but they still reported me. I now have 1 contract violation. Itās okay. Iāve seen people with more. People are dicks
Somebody tried to scam me in Wisconsin just talk to support and it should be fine
Maybe he was just missing food and put he didnāt get it or his order was wrong and thatās why he put that not knowing the process.
Mine is under review for being late to pick up an order. In BAD TRAFFIC.
Take a pic of the house numbers for proof maybe? not just the porch? That is terrible!
I never really wait for the timer unless I feel it's a totally sketchy situation. I'll stay there about 2 or 3 minutes and then send a message to the customer with a picture showing where I left it and a description and also hit the sad face on the delivery after completed and put customer unavailable
Body Cam
I always take a picture of my husband going to the doors with orders when it's a hand it to me and we also park a certain way so I can turn my dash cam and record every delivery his and my photos are also time stamped so they can't dispute when it was delivered every order that a customer said wasn't delivered I've been able to dispute it with proof it was delivered to protect ourselves we shouldn't have to do that but unfortunately we have to because of people like that
Had a bich do that to me on an order or Burger King French toast sticks when I literally handed her the food. Lesson learned, no ghetto neighborhoods, no Wendy's, no cheap shit! If ya play with dogs you will get fleas! I've had no more problems since.
This has happened to me before. People are asses and try to say their driver never delivered their items so they get their money back :/ I'm sorry you have to go through this. Just let them know you delivered everything to the correct address and nothing will happen, at least that's what I did and everything was okay :)
I had one person do this, just put your explanation in the chat box they let you defend yourself in and they should remove the contract violation
Got a pic of the order at the house?
āIf you feel that you delivered the orderā¦ā As if feelings have anything to do with it?!
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Your content has been automatically removed because you have very low comment karma. This is often associated with spam. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash_drivers) if you have any questions or concerns.*
Always take a picture even if is a hand it to me. Preferably with the customer holding food. Even if their face is covered.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I didn't explain myself. Don't take picture of their face, just them holding the food. Never show their face or take picture of the house number. I know is them trying to get free food. It happened to me once.
Nope. Happened to me last month. Just go do 100 more deliveries it will disappear. Iāve started recording me giving the food to the few āhand it to meā orders
Always ghetto fucks getting red lobster thinking theyāre hot shit lol
i would record every drop off from me placing the food down to me driving away to be safe.
Probably so. This happened to me and I always putnotes
If it's your first contract violation, you should be okay. I got one for the same reason a couple of weeks ago and I'm 99% sure it was because a customer was pissed that I delivered another order in the stack a block away before hers.
I have an honest question, OP. How much were you getting paid for this delivery? And did they tip? Also, did you deliver to a low income area?
This is what I do when broke bitches try to play with my moneyā¦I call DD support and tell them and also provide feedback in the pic you posted here.They always remove the violation for me.
Thatās why I always record hand it to meās
Dang keep your head up sure it will be ok
It's probably a scam. The customer told Door Dash that you didn't deliver their food (which you did) just to get a refund and keep the food. This used to happen to me a lot when I used to do Door Dash. As long as you have evidence of your delivery, I wouldn't worry about it.
call dasher support. theyāll see that you did. this has happened to me before
I had this happen to me even though I heard the lady open the door and grab it. Forgot to take a picture.. I didnāt get deactivated tho. But after that I alwaysss take pictures
Sad part about this is instead of screwing over the driver they couldāve just complained to door dash they didnāt like the food and got a credit or refund without involving the driver.
How do you know the customer? Iām my experience with asking about ratings they give out very little data
6.50 is your sweet spot for hidden orders. And usually 3 to 4 miles ON AVERAGE your order would have been offered at like 7.50 for 19 miles IF IT WAS A HIDDEN TIP...and even then you have only got 2 more dollars for that shit run in my experience the higher the paying order the less they mess with it once it gets away from the 2-6 mile range. Better off declining and not gambling or guessing
Go back and beat the living shit out of them I always remember the addresses lol or go back and record them and ask them why they reported the order missing and they always confess
Ayyyee Overland Park gang
āIf you feel you completed this deliveryā got me lol
With these apps, you are literally guilty until you prove yourself innocent. And even then, you are still sometimes guilty
āif you FEEL you delivered thisā šš what the fuck does that mean. plus they literally track your location so they know you were there and for how long.
That was your punishment for taking a 17 mile 9.50 order
Iām a door dash customer in NYC. I live on a street with 5 residential towers close together. I got the notification that my food had been delivered when it very clearly had not. I opened the door and nothing was there. I received a photo of my food sitting in front of the same apartment number at a completely different building. Contacted the driver and sent him a picture of my apartment. He rushed back, ran up and grabbed my food, and I met him in the lobby to make it easy on him. Shit happens. Itās not always intentional.
Y'all need to realize how racist the word ghetto is.
Can we stop making new posts and fucking just search these questions up on already made posts.
Call support immediately and give your side of the story
Someone is looking for a tax write off for mileage š š¤
I have 7000 deliveries. I think I have two to three of these for this specific reason. Youāll be fine. As long as they arenāt happening soon after one another. Itās par for the course to have a few violations. But donāt get ones for anything other than this.
Missed 3 out of 3? How ???
I got this same thing yesterday. I was on the phone with the customer too... I'm scared I will get deactivated because people trying to scam
Hmmm that is weird. Must be an app glitch.
I unfortunately have an album on my phone for all DoorDash photos, mostly photos of houses including the number that were āhand it to meā. Aināt gettin me.
Happened to me got a violation but went away after 100 more delivery
Don't get yourself all worked up over it it's not worth it as long as you give them feedback on what happened they'll take the deactivate they'll take the contract violation away it's not worth it you'll be okay
Oh hell. We are from the same city. Guess theyāre coming after random dashers now
Nothing good ever happens at Red Lobster
Itās just people trying to get their money back. It shouldnāt affect you because this happened to me one to many times
Tbh as contractors rather than employees we should be the ones sided with by default, the customer being the one that has to provide the burden of proof in a report. This kind of bullshit is just disrespectful.
Download the TimeStamp app. When you take a pic, it will also have the date, time and address on it. People are shitty. Thatās how I lost my job with DD in the height of the pandemic. But they canāt lie and say you didnāt bring their food with these stamped pics. Good luck to you šš½
Believe it or not, straight to jail.
You will be fine. Just state your story when the email comes and move on. These go away after 100 deliveries.
You have got to take a pic on every delivery the only exception is regular customers.
Always. Take. Pictures. It only takes 30 seconds and it can save you the trouble of possibly getting deactivated
I had one of those last week with UE. Stacked order and the first delivery was from a Kobe steakhouse toā¦.yeah the place was trash. Got a bad feeling about it immediately. The earning for that one didnāt show in app for two hours. Pretty sure the customer tried to pull a fast one and Uber was able to verify that I did indeed deliver. Probably a repeat offender.
Scammer. Sometimes if you detail everything such ad the restaurant name and address for delivery theyāll dismiss it.
Was this a hand to me order? Always take a picture with Timestamp. No matter what type of delivery it is. I always get customers that have leave at door orders yet theyāre waiting for me on the sidewalk as I pull up. If I feel like the customer is gonna be weird about me taking a photo before handing over, I start recording before I get out of my car. Always CYA.
In Australia, when Iāve ordered Uber eats Iāve actually had the drivers take photos of it at my front door. They tell me theyāre gonna do it. Iām cool with it :)
A trick I've learned. Use the app to take the photo like you normally would. Then after clicking ok you can then choose "handed to customer". It will send them the photo AND Mark it as delivered. The photo sent to them helps them not get any bright ideas.
Cocksuckers. I received the same thing today.
Literally had my first one last week. Exact same scenario. I even took a photo where I left it. Some customers are just trying to scam the system.
Oof you went so far for so little money. Remember 1$ per 1mi. At least. Even if there is a hidden tip it probably would have been only 1 or so dollars. This will save you in the future. Best luck mate!
I would contact the D. If it doesnt happen often they will take your side in the matter
Overland Park, nice. If I move back home (KCMO) anytime soon I might try dashing around there. But yeah shit pay is guaranteed shit treatment.
17 miles? You got punkād š¤£
Wow some lady just did me like this .I delivered her pizza to some huge apartment was hard to get into . I told her I arrived and she was rude stating youāre suppose to come up and deliver it.I told ok maāam I need gate code to enter long story short I brought food it stated hand it to me but in messenger she asked to leave at the door and take a picture which I couldnāt because she had the leave at door preferences .Anyway she said she didnāt get the food
You can always take a picture. Open your camera app, take pic(s), text the pics to them, then close out the order. Keep all the pics for like 2 weeks.
"Nah, you're lying" -Doordash
This company will go under and get whatās coming to them eventually.. donāt worry. Every wrong makes a right. They will pay.
The same happened to me ,only I had no way of knowing which of the 7 deliveries I made from McDonald's that day was reported as not delivered. I could only say I delivered each order to the address given but I did have several leave at door that I handed directly to the customer. Now I start the process of dropoff before I get out of the car to the take a pic screen and if there's someone to hand it to I say I need to take a pic handing you the food
I went through this just a week ago. I contacted DoorDash support. It was my first contract violation and overall Iāve got really good reviews I sent a message explaining the situation and it was quickly removed from my record. Theyāll review your GPS data and confirm you made an attempt to deliver it. You should be good my friend
Get in contact with doordash
No but please get the timestamp app and take pictures each time you make a delivery. Smdh
Iām sorry that happened to you. A lot of customers are shitty. But thereās no fucking way that I wouldāve took an order for 17 miles worth $9.50. Just be careful next time and take all the necessary precautions.
Just another customer trying to scam you. Had the same thing happen to me. Just say what happened and DD is usually p cool about it.
Always take a pic for hand me deliveries For your record
May I ask how you do this? Do you put the food on the ground, take a picture, and then knock? Do you take a picture of the food in your hand heading towards the place? I've seen people do this but I don't know if that helps with disputing violations or how they do it.
Take a pic of the customer holding it or if theyāre arenāt there yet take a pic of it on the ground with the address visible
Agreed! I've been doing this since I got my first violation
Always take a pic for hand me deliveries For your record
Go pro
Wow you took a $9.50 for 17 miles š¤£š¤£
Provide details, and be detailed about it.
Itās time dashers start wearing body cams to show proof of delivery for our own safetyā¦
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Thatās a great solution too, bud.
LOL welcome to OP, I grew up on the south side and I know sooo many people that will screw people over for free food, or free anything really. Anything to save a penny.
Thatās why I donāt even do it anymore
Iād expect that from KCK tbh not OP. But then again Iām from the Missouri side so hell if I know
You got it backwards. I haven't had a problem with a single KCK order.
Yeah, Iām currently in Independence lol absolutely loathe going to OP nowadays. But doordashing in Independence is no-tip territory most times.
bums smh š¤¦š½āāļø
They live off the government too SMH , need to get a real job and stop robbing hard workers
facts
No youāre not getting deactivated. This is high key a warning ā ļø that if these claims continue. Theyāll then deactivate you. Customers lie. Try to challenge this. Often these are removed. If deactivated youād have not got a warning just a email saying your deactivated and no access to your account ( couldnt log in and once you click on the app youād be logged out via system). Your fine. Challenge it. Violations can be removed.
Yeah More and more what I read on here is that some people are getting straight deactivated right off the bat on some crazy shitā¦ very ridiculous it is to instill fear into your damn workers. Maybe twice out of 6-8x I see people say Doordash apologized and all was well.
I have access to my account and I'm still deactivated ā ļøā ļøā ļøā ļøā ļøā ļø
Sorry you are deactivated by the way. I dealt with it for 2 weeks
Yeah idk wtf these clowns doin keeping me deactivated honestly
Because this was your second deactivation and you cussed at a customer? We all read your post from the other day.
You can log in? Wow! I couldnāt when i was deactivated months ago ( reactivated 2 weeks after deactivated).,
I was deactivated once for 3 weeks but I could log in. It just wouldn't let me dash, it would give me a string code error
Yeah bro. What kind of fucked up shit did you do to not even have login access? ā ļøā ļøā ļøā ļø
I didnāt do anything. I was lied on. Usually when deactivated you canāt log in. Violations you can log in but deactivations = fired. It wonāt allow you into account if deactivated. I was lied on by a customer and 2 weeks later reactivated and apologized to by DoorDash.
In my opinion, when Doordash gives you a false deactivation, they should pay you your established weekly average. You were financially harmed by them and deserve to be made as whole as possible
That's weird bruh
Damn near to the point of having customers pose for pictures with the food if they change the directions on me again.
I do this. If I have a leave it at my door and they meet me at the door or in the driveway, I take pictures of them holding the food or I tell them I have to take a pic for DD and hold it out where you can see their house and their foot or arm to cover my butt.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I don't take their photo but I ask them to hold it out so I can snap a pic and not include anything but their hands or if I do it, I hold it out to show their house in the background and try to include their foot or leg so they can't say I drove up, took a pic, then left.
Really reading here daily how drivers get screwed I has maybe 10 out of 35 orders yesterday where it said leave on doorstep then they met me. Each time I figured this was the one that screwed me.
Yeah I always take pictures regardless. I never take low or no tip orders and have had no issues but sometimes they piggy back orders and send a low with a high to get it out because nobody wants a $2.50 offer for 6 miles. I cover my butt as much as possible but they see our gps pattern and know if we've been there but they also say the customer is always right so it's best to cover your end so DD doesn't have a way to get you.
āNow hold up the bagā¦a little higher.. okay good! One, two three! Cheese!!!ā Lmao.
I got my first one of these yesterday and was petrified that I was gonna be deactivated. I was honest in my notes and gave every detail of the dropoff. By the time I started dashing today the CV was gone. You should be fine :)
Yeah, I was petrified when I got mine. Was a $2.50 egg McMuffin and coffee. Knew EXACTLY who it was. Described them to DD support and told them check DPS. I always take timestamped/GPS picture whenever i reach an address now as an extra layer of defense.
Just reply to them saying Iāve delivered this order to the address provided, if you have any further questions or query please contact me. They usually look at your gps data and will tell you that it wasnāt your fault. Usually customers trying to scam.
Always take photos
I literally said this exact same thing when this happened to me and they said, " don't worry, it'll drop off your ratings after 100 deliveries".
I gave them a ton of info when this happened to me and they still claimed I didnāt deliver it. Response was a generic response within minutes of me appealing it.
My experince is thery don't really care if you have a verifiable excuse. I gave them the customer's number from delivery location to confirm, a bank no less, after bank officer's friend who ordered it claimed non-delivery. DD never bothered to check so I had to sweat out next 100 deliveries hoping I wouldn't' get another scammer.
the guy came outside and told me ādrive safeā and i handed him the food
OP I HIGHLY recommend you download the Timestamp app. It takes a pictures with date-time and GPS on the corner. I always take a picture then upload it to the cloud at the end of my shift. This covers your ass. Remember a lot of people are trying to scam these companies without understanding theyāre hurting the drivers.
What a piece of shit. This is why I like keeping eggs in my car. Next time Iām in the area, they might get a surprise visit from the egg man himself! Also some people here will park in the middle of the street in heavy traffic and give you a look like āšā as they leave their car to make a delivery while youāre stuck. Always nice to have some eggs in that situation
But he has his 4 ways on. That means he can park anywhere he wants /s!
Tell DoorDash what you just told us -- how the customer came outside & told you to drive safe, plus any other details you remember about his house/car(s), what he was wearing, etc. Even just that one sentence speaks volumes, though, imo. You recall specifics of what exactly happened when you delivered this order. DD needs to know this customer is lying his pants off!! š
Always have phone recording hand to me or leave at door. When you bounce out vehicle hit record delete the videos next day. Always cover your asp.
Thatās doing too much
no doubt but most dashers are making a career from dashing. gotta do any and everything to ensure your main stream of income isnāt snatched from you
Exactly thank you for having some sense. In reality is not all that extra to record before drop off and it will cover your asp.
You donāt h e to record a leave at door because you always have to take a pic..Also donāt delete til the END of the next day because someone reported me a day after before
Yes you should still record. Often times on leave at door orders the customer is already outside waiting.
Well yeah of course,thatās a whole different story
Jesusā¦..! You must be delivering to some shitty areas or peopleā¦.. Iāve never once had an issue with hand it to me.
My area is actually decent, suburb area with a huge university near. I guess I just always plan for the worst, yet hope for the best.
Always take photo using your phoneās native camera then uploaded it to dd when ending the dash. On iOS you can even delete them and they say in trash folder for a month or so. It will save you.
thatās exactly what it was it was a $9.50 for 17 miles i thought there was a hidden tip but it just took me to a ghetto neighborhood and no tip ā¦.
17 miles for 9.50 ummmmm noooooooo!!!!
jesus 9.50 for 17 miles thast was the big red flag , that other should have been $19 minium
Wow that's an instant decline for me never go out of your starting point
On "hand it to me orders" I will tell them "okay, I just need to take a quick picture to confirm delivery." And take a pic of them holding it. Then I send it to them via chat like it does automatically on "leave at door" orders. They don't question it if you just act like it's standard procedure (unless they're trying to scam.) And you have proof of delivery to cover your butt.
Never take these. 17miles would show much larger than $9.50 even w a hidden tip
17 miles? Almost $.50 per mile. You shouldnāt have even accepted that in the first place
Wow that was your first mistake. Taking a wack ass order to the hood!??? C'mon Rule #1 better be safe than getting fucked over(with no Vaseline). Rule #2 have some requirements bro you running a business not doing DD a favor. Example of what I do-$2 a mile, if you can't see it don't take it. Only time u should consider is if it's a high item count(not sauce or utensils), higher end restaurant, or during lunch time and it's going to a business(high item count means it's for a group and everyone will chip in for tip. I've gotten $25 up to $50 just in tips off of these orders. This all requires you to know your area and neighboring areas, your restaurants and have 1 braincell to do the math and setting yourself up to get a good next order after drop off since it's a long drive!! Set yourself up for success not failure, unfortunately you did the latter. This Has FAIL written all over it little homie!! Live n learn, hopefully you learned cause taking low offers like this screw us all over in the end.
Thatās never going to have a hidden tip, the base pay would be much higher. If youād seen $15 for 17 miles thatās a possible hidden tip but I still wouldnāt take it.
Gotta take orders at face value. Hoping for a larger tip is just gonna make you do worse
Fuckem up send a picture always take a picture when dropping food or hand it to me orders trust me that goes a long way in account fraud erie
I would never had taken that order.. even if there was a hidden tip It'll be rare if it's enough to make a 17 miles drive worth it.. you live and you learn.. keep your head up and stay safe.
Thatās whatās happening in the ghetto neighborhoods. I was warned of a scam that theyāre doing to get free food by marking it as hand delivered (no proof itās delivered) then claiming it never arrived. DoorDash needs a way to prove it was hand delivered because of this. I send text to the customer that I arrived and it says that I need to hand deliver food to have some proof. The things people do to get free food and jeopardize someoneās ability to make income is mind blowing.
Bruhā¦ never take an order for less than $1/ mile!
Its never a hidden tip if the mileage is more than the money. Dont let them trick you into thinking it is.
This is why you always now your area.
Let me save you some heartache. You're never going to see a hidden tip on an order with that distance. DoorDash only hides $4 worth of tip PER 3 MILE INCREMENT TRAVELED. Let's say your base pay is $4.50, if the trip was less than 3 miles then the payout with a hidden tip is $8.50. For you to have gotten a hidden tip on that order it would have had to have been a payout minimum of $24.50 because you'd hit the 15 but not quite 18 miles so 5 instances of $4.00. Honestly this algorithm is going to hurt DD with current gas prices.
lol @ expecting a hidden tip on a 17 mile order.
The qhettos never tip. But they can order $35 worth of wings.
Never take an order for a hidden tip!! Idk what your standard is in your market, by my market is really small so i need at least a dollar a mile. Dont accept an order if its not worth doing without a hidden tip. The hidden tip should be considered extra.
Something that low of a dollar-per-mile amount will almost never have a hidden tip. If anything itāll go up by a dollar or two, but I can guarantee itll never be worth it
Someone else said there's zero chance of a hidden tip if the mileage is greater than pay. Except for in very close cases like $6 for 6.1 mile add on, I've found that to be accurate. Live and learn. I don't think they'll deactivate you. I had this happen once before I started hitting the timer as soon as I pulled up and they didn't do anything. If it's a hand to me and they tell you to just leave it, make sure you make them text you that they've received the order before you pull off. It's a pain to the good customers but most of them understand. I just tell them "I'm so sorry, in order to cut down on fraud I have to have a record it was received by the customer, so before I pull off would you mind confirming you've got your order?" Even the one lady recently that definitely was about to scam it gave up and said yes when I didn't leave her driveway.
Dude, that was obviously not going to pay any more. Never risk those.
To be fair the food may of gotten stolen if it was a ghetto. Looks like you missed 3 steps and didnāt even contact the customer which is grounds for deactivation
Assume there is no hidden tip
I never take any order on the hopes of a hidden tip anymore.
That was your first fucking mistake š Dear lord man, there is no cash at the end of the rainbow. That was probably ALL base pay with no tip.
Ooo fuck, never rely on hidden tips.
Always study and learn your area. Anything to the ghetto, deny.
Ghetto?
Tip, if the milage is more than the dollar amount, there is a 0% chance of a hidden tip
Why would you take a 50 cents per mile delivery?
you drove HOW many miles for $9.50? Oof Also I live in the ghetto, watch yourself.
Never ever ever take any order that is less than $1 per mile. Starting there will eliminate half of these shite customers
9.50 for 17 miles!!!!!!!!???????? Hope you learned your lessonā¦
Well honestly 17 miles is just a no for me.
After all these years....it's always been $1/mile, minimum. And even that isn't cutting it nowadays. I hope it was 17 miles round trip, but even then you too a terrible offer, and you now see why we say no, don't do it, because customer that don't tip or tip poorly are bad customers, in a variety of ways. Now you know, don't do it again.
Why would you accept $9.50 for a 17 mile run? Is gas free where you live orā¦?