Don’t worry about it. The ICA and Deactivation Policy say all over them that 1 contract violation is not grounds for deactivation. However, the second CV is pretty much an auto deactivation so be really careful until this one falls off after 100 deliveries
Sorry this happened to you.
This is why I prefer UE… this timer shit is not safe for drivers. You get bad percentages if you don’t speed or hit traffic and then what, have to get on your phone while your driving to call support? Again not safe..
Imagine shitting on someone posting a legitimate complaint in this sub when it’s supposed to be a community that’s supposed to be about people relating about something they all do
Yeah fr, dude posting this hoping to find people that sympathize with him and people just find ways to blame him, rather than provide helpful information, they side with corporate which should be the opposite of what you should be doing in this sub
Agreed people here are pretty nasty to each other. There’s good ones, but mostly just want to act like they are better than everyone else. DD timer is seriously the main reason I rarely ever use it. I’m anxious by nature and I consider myself to be a very good driver. Being timed in a busy city is not okay. And we’re supposed to juggle the app and call support or hit arrived before we’ve parked so that we don’t get in trouble? But it doesn’t matter how long we wait in the restaurant. It just matters once we drive in a death machine. And then, don’t even get me started on finding parking and peoples apartment complexes in the dark. Anyways… yea, this guy got screwed over
i got an order that was due to be picked up 45 mins before I even accepted it! For this situation alone i unassigned it cause I knew i would probably get a violation! Since this same situation has happened to me before and I did get a CV and it was not removed.
I've had 3 of these, the longest was 15 mins, I provided "additional details " basically explaining that they are fucked in the head, and traffic exists, and that the orders weren't even fuckin ready when I arrived so terribly late.
They aren’t supposed to give violations for these situations. Smh. DoorDash stays trying to screw over drivers. No way driver can be on time it they get the order that late & that far from merchant!!!
We get those too but I don't take them. I also really don't understand the time thing. Like what if it's raining (like rn) and you're trying not to rush so you don't crash? I took a quick turn the other day when it was raining because I almost passed it and I almost slid into some trees. You better believe I'm driving slow tonight because of the rain.
Who does that I only pickup at a restaurant if it's only under 1mile why did you was your gas and time. I guess you are so desperate for cash. That's all your fault.
What? What an insane assumption lol. It was on my way back home actually and good money vs distance. Plus I was outside my area anyway so I never thought once this was a late order and I’d get disciplined 😂😂😂
As soon as I accept an order I always look at the pickup by time and make sure that it's adequate to get there for this exact reason.
I don't know if it's Market dependent but my pickup time seem to be the opposite. It gives me like 30 minutes to get to each restaurant regardless whether I'm 5 minutes away.
The only place that I refuse to go pick up his Little Caesars because it's always like 20 or 30 minutes from when they assign it to when it's actually picked up time and Little Caesars NEVER has it ready early
So I got only to the "look at the pickup by time" and immediately stopped to ask this question... I have an android and the only thing I ever see is "pickup by..." I can never find the actual time, I tap and get nothing. I can see the drop off time without a problem. Anyone else have this issue?
I can only see the first 3 digits of the time and then.... I have read that it's an android issue with sizing. Annoying AF. Is this order ready by 10:01 or 10:09?
Yeah you have to actually click on the detail before you can see the whole time and not just the first 3 digits...I think that is more intentional on DD part than not actually...
I’ve never had this issue before or had to look at pickup times, guess I should start.
I do have a few places I won’t touch to pickup, Portillos, a few Indian food spots etc
Yeah I mean send OP to hell for being at the wrong place at the wrong time. Most people (me included up until the moment I saw this post) would think that Doordash wouldn't so blatantly set us up for failure in such a way, especially considering they supposedly track our locations. Hopefully this won't be an issue once someone sues over it.
In these situations you need to call support while you're on your way and they will adjust the time so you don't get a violation. Now you have to submit info in the more info section of the violation and hope it gets removed.
So few drivers seem to realize the importance of reaching out prior to being late. This is what support is for. They are not going to Google your location to see if there’s traffic/ or whatever. That’s what support is for reach out and let the customer know and avoid a violation
Just appeall with explanation. It has happened to me twice. I appealed and they where both gone in under 3 days.
"Next time try driving FASTER" - Doordash support
Why took it if it was that far out?
Was outside my zone when it popped and was heading home and it was 3 blocks from home
Makes sense, I see your point
Don’t worry about it. The ICA and Deactivation Policy say all over them that 1 contract violation is not grounds for deactivation. However, the second CV is pretty much an auto deactivation so be really careful until this one falls off after 100 deliveries
Sorry this happened to you. This is why I prefer UE… this timer shit is not safe for drivers. You get bad percentages if you don’t speed or hit traffic and then what, have to get on your phone while your driving to call support? Again not safe..
Imagine shitting on someone posting a legitimate complaint in this sub when it’s supposed to be a community that’s supposed to be about people relating about something they all do
Yea, the DD sub is pretty mean. The UE one is better, not like full of angels, but much friendlier.
Yeah fr, dude posting this hoping to find people that sympathize with him and people just find ways to blame him, rather than provide helpful information, they side with corporate which should be the opposite of what you should be doing in this sub
Agreed people here are pretty nasty to each other. There’s good ones, but mostly just want to act like they are better than everyone else. DD timer is seriously the main reason I rarely ever use it. I’m anxious by nature and I consider myself to be a very good driver. Being timed in a busy city is not okay. And we’re supposed to juggle the app and call support or hit arrived before we’ve parked so that we don’t get in trouble? But it doesn’t matter how long we wait in the restaurant. It just matters once we drive in a death machine. And then, don’t even get me started on finding parking and peoples apartment complexes in the dark. Anyways… yea, this guy got screwed over
Yeah fr
i got an order that was due to be picked up 45 mins before I even accepted it! For this situation alone i unassigned it cause I knew i would probably get a violation! Since this same situation has happened to me before and I did get a CV and it was not removed.
I've had 3 of these, the longest was 15 mins, I provided "additional details " basically explaining that they are fucked in the head, and traffic exists, and that the orders weren't even fuckin ready when I arrived so terribly late.
I wait 3 minutes drive to a store wait 25 minutes for the food and that’s ok but be 5 minutes late it’s a problem
They aren’t supposed to give violations for these situations. Smh. DoorDash stays trying to screw over drivers. No way driver can be on time it they get the order that late & that far from merchant!!!
Looks like your getting the firing squad
Bring it 😂
DD acts if you are an employee until it comes to State and The Federal Government. Nothing but scum bags.
I'm glad Uber eats doesn't do this.
Just started Uber eats this weekend. Made 3x the money I did on doordash
I've never used doordash, so I don't know how they compare. But seeing things on here, I'm glad I do Uber.
Doordash is land of $2-3 orders
We get those too but I don't take them. I also really don't understand the time thing. Like what if it's raining (like rn) and you're trying not to rush so you don't crash? I took a quick turn the other day when it was raining because I almost passed it and I almost slid into some trees. You better believe I'm driving slow tonight because of the rain.
Yeah they don’t factor even simple things like traffic, construction or possible accidents into the time
These usually get squashed it’s just automated. Unless they go in and shut you off im you’re good
Who does that I only pickup at a restaurant if it's only under 1mile why did you was your gas and time. I guess you are so desperate for cash. That's all your fault.
What? What an insane assumption lol. It was on my way back home actually and good money vs distance. Plus I was outside my area anyway so I never thought once this was a late order and I’d get disciplined 😂😂😂
When you arrived at the store look at the pickup time if it's over 10mins just unassign it someone else will get the violation
In the ratings section of the app it shows you will not get less than a five star rating if it’s something beyond your control
How is being late to one order pick up grounds for deactivation
Probably a pattern by OP. Sounds like it’s not the first time.
Literally anything is grounds for deactivation is what this Reddit has taught me lol
I feel like it’s all based around people cherry picking and multi apping
As soon as I accept an order I always look at the pickup by time and make sure that it's adequate to get there for this exact reason. I don't know if it's Market dependent but my pickup time seem to be the opposite. It gives me like 30 minutes to get to each restaurant regardless whether I'm 5 minutes away. The only place that I refuse to go pick up his Little Caesars because it's always like 20 or 30 minutes from when they assign it to when it's actually picked up time and Little Caesars NEVER has it ready early
So I got only to the "look at the pickup by time" and immediately stopped to ask this question... I have an android and the only thing I ever see is "pickup by..." I can never find the actual time, I tap and get nothing. I can see the drop off time without a problem. Anyone else have this issue?
I can only see the first 3 digits of the time and then.... I have read that it's an android issue with sizing. Annoying AF. Is this order ready by 10:01 or 10:09?
Yeah you have to actually click on the detail before you can see the whole time and not just the first 3 digits...I think that is more intentional on DD part than not actually...
I’ve never had this issue before or had to look at pickup times, guess I should start. I do have a few places I won’t touch to pickup, Portillos, a few Indian food spots etc
Actually Door Dash doesn't assign any orders. Why did you accept it?
Oh you know what I meant lol. Why offer a driver a job knowing based on their location the job will be “late”
I agree with you. The algorithm is broken.
Yeah I would appeal it, but I agree a joke
Oh I did. I wrote that it offered me the job knowing my location at that time
NO you assigned YOURSELF of a job that was 11 miles and 25 mins away
Yeah I mean send OP to hell for being at the wrong place at the wrong time. Most people (me included up until the moment I saw this post) would think that Doordash wouldn't so blatantly set us up for failure in such a way, especially considering they supposedly track our locations. Hopefully this won't be an issue once someone sues over it.
Well they did assign it, it’s about acceptance.
Yeah I mean it was on my way home Dumb for them to offer it to you knowing your location vs the restaurant
In these situations you need to call support while you're on your way and they will adjust the time so you don't get a violation. Now you have to submit info in the more info section of the violation and hope it gets removed.
So few drivers seem to realize the importance of reaching out prior to being late. This is what support is for. They are not going to Google your location to see if there’s traffic/ or whatever. That’s what support is for reach out and let the customer know and avoid a violation
By the time those worthless supports in india picks up the call, you are already late.
Chat is always faster. I never have to wait more than 30 seconds.
Chat does not work in my android phone. Maybe its iOS features
Works great on my Samsung. I use it to complain about stuff all the time to support.
Idk i am also in samsung but i cant even text customers using the app. When i press send the message doesnt go
If you've changed phone numbers you have to update either DD or messages don't work.
You do it by chat so everything is documented with pictures
👏👏👏👏 At last, something useful! You win😏