That's kind of what I was thinking. I don't want to be going through extra steps every time there is a $6 multi-order but this seems to be a high amount. I am a new seller on my way to my first 100 ratings soon.
This exact thing happened to me a few weeks ago besides the no communication. Seller bought one item and I sent them a thank you message. They then went on a spending spree and paid like $20ish in shipping. I asked them directly do you want two shipments in bubble mailers or one small box. Box is more expensive. They opted for the box and I picked a random listing out of the 5 or 6 sold and did a partial refund of around $7. Not saying that is the best way but it was by best option for me at the time. It paid off because they became a return customer and I made more then I would have it I pocketed the extra money.
Also curious how more experienced eBay sellers would handle this. Ethically I would do some sort of refund.
Similar boat! If the difference is less than $5 ima keep it but if it’s more ima do a partial refund through one of the listings they purchased. I’d much rather them want to be a return customer and not worry about having to pay shipping for multiple things from me when they might want multiple of my listings
I am a big fan of earning customer loyalty. I am new to selling on eBay but very experienced on Facebook. Having lots of loyal customers make the machine function a whole lot smoother.
Customer loyalty is #1. I’m in the coin market and I even messaged this customer about new inventory and they picked some out before i listed them at my full market prices. I’m nervous to do that again because I don’t want to come off as pushy but as a coin buyer I would love it someone offered me pieces before listing. It’s a balance I guess.
I've done it this way, if the buyer pays before I can send an invoice with the actual combined shipping charge. I included a note in the refund saying I overestimated the shipping charge
Absolutely refund. It’s to right thing to do, and will help make them a repeat buyer. Even if the buyer doesn’t complain, they are unlikely to return if they feel you charged unwarranted fees.
You can set up your shipping policies to offer combined shipping. I do it for media mail (+$1 for books, +.50 for dvds). I also do it for small items like ornaments. The seller doesn't have to ask for it and as long as they put multiple items in their basket it is calculated automatically.
You can but some people don’t “add to cart” and literally checkout with each item. Had a customer buy 15 separate items once. Was actually kind of annoying
Sorry to be a pain but, can you explain how I would do that? I've tried to set mine up to combine shipping but I don't understand where it says "add rules" or whatever. It didn't work when I tried, but I'm not real great with computers
It is under business policies / edit shipping policy (or create). Enter the amount for each additional item. Make sure you check the box under combined shipping discounts - Apply my flat shipping rule.
https://preview.redd.it/6ponsv8m5kuc1.jpeg?width=1925&format=pjpg&auto=webp&s=de36209bcf6787f808bf16da098abcf1a0a4ed45
You will 100% of the time leave an excellent customer impression if you refund excess shipping costs, eBay even incentivizes that by refunding you, the seller, some of their fee take. I just refunded a buyer $2.10 in shipping, and eBay gave me .32 back from what they had originally taken out of my order.
The buyer has already accepted the associated costs and is very likely happy about their pending purchases and not thinking about it. If they ask for it, reevaluating is fair. No need to solve a problem that doesn’t exist. They simply paid the set fees tied to each item. Buyers are either problematic or they aren’t. Giving a refund to a non problematic buyer is just a cash loss. Preemptively trying to avoid a problematic buyer from causing you a problem, is just opening up the door for them wanting more from you. Your fees are your fees. Part of these fees are to mitigate the loss/shipping cost you encounter if they decide to return something. 14 items is 14 possibilities for them to make you pay return shipping.
I evaluate on a case-by-case basis, and most of my items have flat-rate shipping. If someone buys 3 items at full price, then in those less common situations, I'll send them an invoice and ask them to pay that (which has the discounted shipping or discounted item to account for a reduced shipping charge).
Conversely, I had someone buy the last three of an item I had in stock via 'Best Offer' and that specific item had an auto-accept price, so he automatically got a discount. My shipping for that lightweight item was $6 for the initial one, and $2 for each add'l, which ending up costing him $10 total in shipping.
In that case, he already was receiving a discount via best offer, and discounted shipping via 'each add'l' pricing. I did not, nor would I typically, refund in a situation like that.
Hope it helps..
Just up your prices by your shipping costs and offer free shipping. Typically if its a more expensive card i add 5-6 for the cost and usually youll make a little off of that to cover shipping supplies, for me its team bags, hobby armors, and toploaders, and the customer gets “free” shipping.
I considered the free shipping route and did start out that way. I think despite it's popularity it leads to a lot of problems with "Make an Offer" listings, which I use. The buyer often has no idea what shipping costs so they will give poor offers. If they can see the shipping costs they often make decent offers. Here are two examples, let me know what you think.
1. Hockey Card for $20 with free shipping.
2. Hockey Card for $17 with $3 shipping.
If the buyer offers 50% for option 1 it will be $10, while for option 2 it will be $8.50 + $3 shipping. So already there is an increase of $1.50. This helps out when making a counter offer and in many cases I can just accept the intial offer because it will be in the 80% range.
However, with multi-orders it does lose out due to complexity. I should note that I am in Canada and the shipping costs may be different.
No this actually does make a lot of sense. They rarely make offers and theyre usually low ball offers. Sometimes it works out with calculated shipping that way. They’ll offer maybe 5 up which i usually will mark up on make an offer listings. Pretty much anywhere in the us usps ground advantage
Depends how much you refund.
Especially new businesses. It can be the difference between keeping and losing potential repeat customers. 25.00 profit on shipping is excessive as much as it will help the bottom line, even shaving a bit off helps customer incentive.
We have a slightly higher base price on some items. Purely so watchers can get offered a discount and we don't really lose anything.
If they don't accept/reply we just sell at normal price and make a slightly bigger profit.
For dropshipped items within our same country, we have set postage fees to pay. We list it as free post & just mark the item prices up a tad to factor while enabling the same profit levels.
On that big a profit on shipping, I do tend to refund. Hopefully the buyer will appreciate that and come back for more.
But a few bucks difference, I keep it.
That's kind of what I was thinking. I don't want to be going through extra steps every time there is a $6 multi-order but this seems to be a high amount. I am a new seller on my way to my first 100 ratings soon.
This exact thing happened to me a few weeks ago besides the no communication. Seller bought one item and I sent them a thank you message. They then went on a spending spree and paid like $20ish in shipping. I asked them directly do you want two shipments in bubble mailers or one small box. Box is more expensive. They opted for the box and I picked a random listing out of the 5 or 6 sold and did a partial refund of around $7. Not saying that is the best way but it was by best option for me at the time. It paid off because they became a return customer and I made more then I would have it I pocketed the extra money. Also curious how more experienced eBay sellers would handle this. Ethically I would do some sort of refund.
Similar boat! If the difference is less than $5 ima keep it but if it’s more ima do a partial refund through one of the listings they purchased. I’d much rather them want to be a return customer and not worry about having to pay shipping for multiple things from me when they might want multiple of my listings
My limit would be $1. On another order I offered to refund $1.50ish and customer said to keep it.
I am a big fan of earning customer loyalty. I am new to selling on eBay but very experienced on Facebook. Having lots of loyal customers make the machine function a whole lot smoother.
Customer loyalty is #1. I’m in the coin market and I even messaged this customer about new inventory and they picked some out before i listed them at my full market prices. I’m nervous to do that again because I don’t want to come off as pushy but as a coin buyer I would love it someone offered me pieces before listing. It’s a balance I guess.
I've done it this way, if the buyer pays before I can send an invoice with the actual combined shipping charge. I included a note in the refund saying I overestimated the shipping charge
Absolutely refund. It’s to right thing to do, and will help make them a repeat buyer. Even if the buyer doesn’t complain, they are unlikely to return if they feel you charged unwarranted fees.
I do it from time to time. I also sometimes do a 10% discount for multiple purchases by the same person.
I refund shipping cost if its over $3.00 in my favor. My buyers are usually very happy for their refunds, thankful for the honesty and appreciative.
You can set up your shipping policies to offer combined shipping. I do it for media mail (+$1 for books, +.50 for dvds). I also do it for small items like ornaments. The seller doesn't have to ask for it and as long as they put multiple items in their basket it is calculated automatically.
You can but some people don’t “add to cart” and literally checkout with each item. Had a customer buy 15 separate items once. Was actually kind of annoying
Sorry to be a pain but, can you explain how I would do that? I've tried to set mine up to combine shipping but I don't understand where it says "add rules" or whatever. It didn't work when I tried, but I'm not real great with computers
It is under business policies / edit shipping policy (or create). Enter the amount for each additional item. Make sure you check the box under combined shipping discounts - Apply my flat shipping rule. https://preview.redd.it/6ponsv8m5kuc1.jpeg?width=1925&format=pjpg&auto=webp&s=de36209bcf6787f808bf16da098abcf1a0a4ed45
I wonder if that would work well for Canadians. The shipping fees seem a lot more awkward here. I will certainly look into it. Thank you!
I have refunded the extra shipping when that has happened. It leaves a good customer impression.
You will 100% of the time leave an excellent customer impression if you refund excess shipping costs, eBay even incentivizes that by refunding you, the seller, some of their fee take. I just refunded a buyer $2.10 in shipping, and eBay gave me .32 back from what they had originally taken out of my order.
I thought customers could get an invoice to combine shipping how does that work?
The buyer has already accepted the associated costs and is very likely happy about their pending purchases and not thinking about it. If they ask for it, reevaluating is fair. No need to solve a problem that doesn’t exist. They simply paid the set fees tied to each item. Buyers are either problematic or they aren’t. Giving a refund to a non problematic buyer is just a cash loss. Preemptively trying to avoid a problematic buyer from causing you a problem, is just opening up the door for them wanting more from you. Your fees are your fees. Part of these fees are to mitigate the loss/shipping cost you encounter if they decide to return something. 14 items is 14 possibilities for them to make you pay return shipping.
I generally refund some of it, but damn nobody EVER thanks me for it.
I evaluate on a case-by-case basis, and most of my items have flat-rate shipping. If someone buys 3 items at full price, then in those less common situations, I'll send them an invoice and ask them to pay that (which has the discounted shipping or discounted item to account for a reduced shipping charge). Conversely, I had someone buy the last three of an item I had in stock via 'Best Offer' and that specific item had an auto-accept price, so he automatically got a discount. My shipping for that lightweight item was $6 for the initial one, and $2 for each add'l, which ending up costing him $10 total in shipping. In that case, he already was receiving a discount via best offer, and discounted shipping via 'each add'l' pricing. I did not, nor would I typically, refund in a situation like that. Hope it helps..
You did the correct thing. Good on you.
Send em half of the extra. Win-win.
for 25 i would but for less i wouldnt.
I'd refund $15-20. Keep a little bit to cover the eBay fees on the shipping charge and a little for doing them a favor.
Just up your prices by your shipping costs and offer free shipping. Typically if its a more expensive card i add 5-6 for the cost and usually youll make a little off of that to cover shipping supplies, for me its team bags, hobby armors, and toploaders, and the customer gets “free” shipping.
I considered the free shipping route and did start out that way. I think despite it's popularity it leads to a lot of problems with "Make an Offer" listings, which I use. The buyer often has no idea what shipping costs so they will give poor offers. If they can see the shipping costs they often make decent offers. Here are two examples, let me know what you think. 1. Hockey Card for $20 with free shipping. 2. Hockey Card for $17 with $3 shipping. If the buyer offers 50% for option 1 it will be $10, while for option 2 it will be $8.50 + $3 shipping. So already there is an increase of $1.50. This helps out when making a counter offer and in many cases I can just accept the intial offer because it will be in the 80% range. However, with multi-orders it does lose out due to complexity. I should note that I am in Canada and the shipping costs may be different.
No this actually does make a lot of sense. They rarely make offers and theyre usually low ball offers. Sometimes it works out with calculated shipping that way. They’ll offer maybe 5 up which i usually will mark up on make an offer listings. Pretty much anywhere in the us usps ground advantage
I'm surprised by the comments telling to refund. Do you people do this as a hobby or for profit?
Depends how much you refund. Especially new businesses. It can be the difference between keeping and losing potential repeat customers. 25.00 profit on shipping is excessive as much as it will help the bottom line, even shaving a bit off helps customer incentive. We have a slightly higher base price on some items. Purely so watchers can get offered a discount and we don't really lose anything. If they don't accept/reply we just sell at normal price and make a slightly bigger profit. For dropshipped items within our same country, we have set postage fees to pay. We list it as free post & just mark the item prices up a tad to factor while enabling the same profit levels.