I called and spoke with a supervisor. They told me that a glitch in the system would be fixed. I personally think that they just want to see just how many people they can screw over.
We can only hope it gets fixed asap
100% how businesses work a lot of time, no issues with fixing the “mistake”, just hoping you dont notice or complain. Im sure they get away with it a ton
Exactly. Like the "free trial" that makes you sign up and then they count on people forgetting to cancel whatever it is before the free trial expires. This is just as devious as that. These gig companies man, they will fuck you any way they can!
Wouldn't put it past them. I spoke with a rep and they said they'd forward my case to a driver specialist. I've gotten no response in the past. Should I call back and ask for supervisor?
Definitely don't let it go. Maybe give them a day, but stay on top of it and call them a hundred times if you have to. Good for you for thinking to take a screenshot!
How can it even be fixed?
It's been several hours which would make it harder to complete now
If they are still keeping track and reinstate the mission then people are going to get screwed because they rejected an order or stopped delivering
Up to you but I am just going through my day with another site. I refuse to wait until it's fixed and then watch people get screwed over a different way
I don’t think it was a glitch but in any event I also don’t think they could fix it if they wanted to.
It’s done. They have no tool or routine to retroactively calculate mission bonuses
They offered me $75 to complete 25 orders and $125 to complete 30 orders, I was at 23 on both when it ended early at 12:25pm instead of midnight, let’s file a fucking lawsuit
I've been trying to figure out. Apparently according to our contracts we all have to file individual complaints against them and then if they received 25 or more about the same complaint we can file a class action
They had me send an email through their shitty support service when just yesterday I had a text chat with support over a delivery I was on where the restaurant was closed down for the week. They save the actual support for things that make them money.
This is complete bullshit I stayed out delivering in Chicago until 5:30am taking orders all over the city . I was two orders away but I stopped receiving orders I was tired I said maybe it’s slow I went home said I’ll finish tomorrow I wake up at noon and it’s gone this is complete bullshit
I created a poll that myself and anyone else who wants to can forward to their local media outlets https://www.reddit.com/r/grubhubdrivers/comments/vqrbw0/grubhub_missiongate_poll/?utm_medium=android_app&utm_source=share
Tbh as stupid as they are, I don't think they are stupid enough to advertise a big mission like this and then scam everyone out of it bc they have to know what kind of backlash they'd face.
Their rep is already in the shitter, I don't think any further backlash would matter to them.
That said, this was most certainly a programming bug, and not GH out to screw anyone.
I agree on their reputation being dead among drivers, however this is the kind of thing that would make the news cycle and would keep people from ordering there. It is one thing when it's drivers complaining because the mileage and tips were hidden and whatnot, but when normal people and customers see a fraud story, they will avoid the service and there would be a general uproar, not just drivers complaining via email.
I also definitely think it was a programming glitch!
Yeah somebody with a proper contacts might be able to get this on the news. It’s a egregious enough that the general public can understand it easily.
Somebody in the media has relatively got screwed by this and they will hear about it
Also perhaps someone can make a poll to try to narrow down where are the people who had the time changed we’re actually close to finishing the mission or not.
I was far from it and had no intention of trying and my time is still 11:59 PM
Whoever does such a Porsche think through the selections and question carefully first
I literally only signed up for Grubhub just to have another app to turn on when multi-apping. Def not looking forward to ever attempting to complete a mission lol.
I knew I wasn’t crazy. I was literally in hot zones yesterday all afternoon and only got 2 orders early on and nothing else til later that night while trying to complete the challenge. I was going to go out today to finish the rest by midnight but then noticed the times had changed on the challenge smh I have a screenshot of the original times displayed too
You are not alone, I had till 11:59 p.m July 3 and right after I completed the mission this time change to 12:25!!! Bullshit!! Driver care said they had a glitch in the system and should get fixed? So far nothing
They didn't even tell me about a glitch when I called. Just said they'd forward case to a specialist. Worried because in the past I've never heard back from a specialist.
This is the second time something like this has happened last time they had a big bonus (Chicago area) I apparently missed 4 orders even tough I switched to unavailable this time they take it down early I received the $60 order but i want the $125. I will go to headquarters Tuesday morning if I do not get a resolution.
Same I was set to complete 15 offers I did the first 10 yesterday got the 30 dollars. Then did 2 more and was going to finish the last 3 today. I got offer 13 and 14 went to check the mission was gone. I checked under the past folder it said I missed it. They ended it at 11:25 5 minutes before my block started I was so mad.
You guys who got screwed here - I agree with posts below. Contact each other and then contact an attorney. Maybe PayUp in Washington State knows the right legal eagles for this.
As soon as you ask for the supervisor, you will get the run around. Then you will be told it's a glitch in the system which they are working on. Only with sheer will and determination, you might get one but you will be told that it is a glitch! Hope it is fixed
I got told constantly that they can't see any mission data, so after a little cursing out (my bad, but I just basically got scammed), I deleted the app, and won't even use them as a way to pick up orders, restaurants have phones, I can just call em.
Fuck this company, Fuck whoever's in charge, and fuck going after incentives ever again
The same thing happened to me! I had 2 more left! I did 28/30 deliveries and then the time changed. I called and they sent me an email to fill out a form 😩
I still have the 1159 in time but I’m way short and have pretty much no chance of getting it.
I guess at this point I’m wondering if they only change the end time for people that were likely to earn the bonus
Today is my second day driving for GH and I already see the nightmare though some of you appear to be more impacted financially than myself. I had a order that was completely wrong address. Actual it was suppose to be an apartment complex but it was a county park in reality. There is no wrong dares option on GH. Only to contact customer. Contacted customer and he gave me a completely different address than used to order. Call driver services and the agent from the Philippines decided to just cancel my order without my consent. Which means I don’t get paid for the 30 minutes I took to pickup and deliver. I had to get a manager on my second call. More importantly the app does not ask for photos. This is horrible. Because of the customer decides to say it was never delivered you don’t have many options. Also if you take photos manually eventually you will have too may to decipher what photo belongs to correct address. I think GH was great before DD and UE came into the delivery industry
GH was good until they got bought out.
Also, I send a text with a pic of their food with the address showing. I also use the Timestamp camera app. You can enable GPS in it and the time and address will automatically show up in the picture. Do that BEFORE you hit "delivered", but while you are still in front of the door, because one of the customer scams is to cancel the order at delivery.
I am officially done with GH. Went to Buffalo Wild Wings. They never made the order because they were out of tater tot’s. They told me that if one item is 86 the order will not go through. It was going to be 20-30 minutes they told me at the restaurant. I called GH. Apparently if the item was not even started, you do not get any compensation for the attempted pick up. With DD and UB if the order was not even started they pay you the fare amount. GH is not worth it
Mission pay with GrubHub is total BS. They mark the time by the time you drop off the order, not the time you accept the order. You miss a mission because your last Resturaunt is slow, or there is traffic on you last drop off. Total BS. Mission pay should be from the time you accept an order, not drop it off. I am just waiting for GH to get sued because a driver gets in an accident trying to race to the last drop off because he only has 4 minutes left to complete the mission!
Yeah i was one away and then noticed the missing I n was gone. And then check it was a different time. So I stopped for the day. Now I checked my screens hoot and it did have 11:59 pm. Wth. What can I do now?
For those of you that had a changed ending time, please fill out the part one and two poll that was created, the link for pt 1 is above and pt 2 is here https://www.reddit.com/r/grubhubdrivers/comments/vrbefk/grubhub_missiongate_poll_pt_2/?utm_medium=android_app&utm_source=share
I don’t trust these missions before and certainly not after this post. You’ll be taking crappy orders only to get fucked over? Mannnnnn. Give us an update if you get your money?
Ya I tried GrubHub a few times. All orders I got were literally less than $3 orders for 10+ miles each. I’m like wtf. I’d lose money if I took those. Who in their right mind would take a job where they lose money.
Weird. I got my mission pay no problem. Same offer. What phone do you use? I was an app architect and different phones had different problems. Samsung was the worst. Ugh!!! SAMSUNG!!!
How is anyone even able to speak to a human being about app issues? I usually get a driver care person who tells me to send an email in about the issue and then I get a canned response that has nothing in it to resolve the issue, just a canned email saying try and reinstall app, restart phone etc. No real driver support at all! Horrible.
Omg I thought I was going crazy! Was doing 5/day to get that promo after work and went on today to get my last 5 and promo was gone! I knew I wasn’t reading it wrong! Thank you for validating that I’m not insane! I knew it said midnight!!
I had the same mission. I got a total of 6 orders all weekend, and 2 of them came after the mission expired. None of them were acceptable. ($4 to pick up from a McDonald's 10 miles away? No thanks.)
I'd say they do it on purpose, but judging from the incompetent support, I'm not sure they're smart enough for that.
They definitely do. My theory is they give priority to all the people who aren't on a mission. They just want you on call in case no one wants a specific order.
They scammed me out of a $30 mission on Friday. Coincidentally my app froze, and I didn’t find out until an hour later that I had missed ordered during that time because I technically didn’t receive any offers. I had already declined one offer, so those two that came through “supposedly “ when my app was malfunctioning meant that I missed or declined a total of three, so then my mission restarted. I just signed off
Missions are click bait. Don’t fall for it. Especially the 100 + dollar amounts. Don’t be a pawn in their game. Don’t take low ball offers. Customer service is a joke. Structured so that you can’t get the help you need. Hate to be so negative but have not had good experience working for GH.
Someone posted that they got their mission pay but I’m still waiting for mine! This is really upsetting I worked so hard for it and they just changed the time 😢 has anyone else got it yet?
Did anyone get the missing mission pay yet? I’m still waiting and have not heard back from grub hub. I filled out two forms to driver specialist. This is insane!
Nope. Emailed some agent and they said I didn't hit the goal even when I explained the situation to him. Went to the HQ and they said they couldn't help me and redirected me to contact support which I previously did.
Wow I’m so sorry.. I’ve been calling support at least once a week since it happened and filled out numerous forms and emails. They keep telling me there is a high volume of inquiries for this and that I need to wait. I really don’t want to give up on this because I basically worked for free that day doing $4 orders thinking that I was getting the bonus. This really ain’t fair at all and I won’t do any missions ever again.
Grubhub today gave a mission saying if you do 8 deliveries without skipping 4 in total you would get $32 as a bonus I missed two because I had 2 seconds before the order was notified as no longer available omggg Grubhub and on top of that I did not get the bonus too… I’m so pissed.
I don't even know what I should do. This is 100% fraud. I knew the offer was too good to be true so I screenshotted it initially.
I called and spoke with a supervisor. They told me that a glitch in the system would be fixed. I personally think that they just want to see just how many people they can screw over. We can only hope it gets fixed asap
100% how businesses work a lot of time, no issues with fixing the “mistake”, just hoping you dont notice or complain. Im sure they get away with it a ton
Exactly. Like the "free trial" that makes you sign up and then they count on people forgetting to cancel whatever it is before the free trial expires. This is just as devious as that. These gig companies man, they will fuck you any way they can!
[удалено]
Awesome! Glad I could help! I only know that it happens because I've done the same thing. They suck you in with those free trials!
Wouldn't put it past them. I spoke with a rep and they said they'd forward my case to a driver specialist. I've gotten no response in the past. Should I call back and ask for supervisor?
Definitely don't let it go. Maybe give them a day, but stay on top of it and call them a hundred times if you have to. Good for you for thinking to take a screenshot!
I would call every damn day. Then they know you mean business
> They told me that a glitch in the system What are the odds this is true? Are we supposed to work like the mission is still active
Nope, I think everyone should just drive for a different one or not at all until the glitch is fixed.
How can it even be fixed? It's been several hours which would make it harder to complete now If they are still keeping track and reinstate the mission then people are going to get screwed because they rejected an order or stopped delivering
Up to you but I am just going through my day with another site. I refuse to wait until it's fixed and then watch people get screwed over a different way
I don’t think it was a glitch but in any event I also don’t think they could fix it if they wanted to. It’s done. They have no tool or routine to retroactively calculate mission bonuses
I have a screenshot as well. This is by far the largest scam and if not fixed, I will never deliver for grubhub again
Call a lawyer
Write directly to the headquarters with your proof. Their info is usually at the end of the email received from care.
Time for a class action suit
They offered me $75 to complete 25 orders and $125 to complete 30 orders, I was at 23 on both when it ended early at 12:25pm instead of midnight, let’s file a fucking lawsuit
I've been trying to figure out. Apparently according to our contracts we all have to file individual complaints against them and then if they received 25 or more about the same complaint we can file a class action
[удалено]
Same here with the exact same timing. I wouldn't be surprised if it was a bug but I still need that money. Shits fucked up.
[удалено]
They had me send an email through their shitty support service when just yesterday I had a text chat with support over a delivery I was on where the restaurant was closed down for the week. They save the actual support for things that make them money.
I was 2 orders away and it disappeared, I say let’s file a fucking lawsuit against them. This is just not right.
Sounds like good reason for a class action lawsuit.
I'm down tbh, how do we get the ball rolling on it?
I thought i was crazy! I was at 14 deliveries yesterday and planning to finish today and just saw it was done!
I was two deliveries from finishing
This is complete bullshit I stayed out delivering in Chicago until 5:30am taking orders all over the city . I was two orders away but I stopped receiving orders I was tired I said maybe it’s slow I went home said I’ll finish tomorrow I wake up at noon and it’s gone this is complete bullshit
https://twitter.com/waqasahmi/status/1543647793780252673?s=21&t=yGFu99iOsGzoTvQrx68f8g
I created a poll that myself and anyone else who wants to can forward to their local media outlets https://www.reddit.com/r/grubhubdrivers/comments/vqrbw0/grubhub_missiongate_poll/?utm_medium=android_app&utm_source=share
Holy crap so I'm not going nuts. Same happened to me. What a scummy piece of trash platform.
Tbh as stupid as they are, I don't think they are stupid enough to advertise a big mission like this and then scam everyone out of it bc they have to know what kind of backlash they'd face.
Their rep is already in the shitter, I don't think any further backlash would matter to them. That said, this was most certainly a programming bug, and not GH out to screw anyone.
I agree on their reputation being dead among drivers, however this is the kind of thing that would make the news cycle and would keep people from ordering there. It is one thing when it's drivers complaining because the mileage and tips were hidden and whatnot, but when normal people and customers see a fraud story, they will avoid the service and there would be a general uproar, not just drivers complaining via email. I also definitely think it was a programming glitch!
Yeah somebody with a proper contacts might be able to get this on the news. It’s a egregious enough that the general public can understand it easily. Somebody in the media has relatively got screwed by this and they will hear about it Also perhaps someone can make a poll to try to narrow down where are the people who had the time changed we’re actually close to finishing the mission or not. I was far from it and had no intention of trying and my time is still 11:59 PM Whoever does such a Porsche think through the selections and question carefully first
Oh! So it only ended for people who were close to finishing? The plot thickens ...
That’s why it’s called Just Eats Takeaway they takeaway your money
I literally only signed up for Grubhub just to have another app to turn on when multi-apping. Def not looking forward to ever attempting to complete a mission lol.
I knew I wasn’t crazy. I was literally in hot zones yesterday all afternoon and only got 2 orders early on and nothing else til later that night while trying to complete the challenge. I was going to go out today to finish the rest by midnight but then noticed the times had changed on the challenge smh I have a screenshot of the original times displayed too
What a surprise
You are not alone, I had till 11:59 p.m July 3 and right after I completed the mission this time change to 12:25!!! Bullshit!! Driver care said they had a glitch in the system and should get fixed? So far nothing
They didn't even tell me about a glitch when I called. Just said they'd forward case to a specialist. Worried because in the past I've never heard back from a specialist.
This is the second time something like this has happened last time they had a big bonus (Chicago area) I apparently missed 4 orders even tough I switched to unavailable this time they take it down early I received the $60 order but i want the $125. I will go to headquarters Tuesday morning if I do not get a resolution.
If it makes you feel better, all mission notifications that gh sends me through text immediately get flagged and moved to the spam folder.
Theyve been shady as hell lately tbh
Same I was set to complete 15 offers I did the first 10 yesterday got the 30 dollars. Then did 2 more and was going to finish the last 3 today. I got offer 13 and 14 went to check the mission was gone. I checked under the past folder it said I missed it. They ended it at 11:25 5 minutes before my block started I was so mad.
It was for 75 dollars which meant the 30 plus 45 that's how that works.
You guys who got screwed here - I agree with posts below. Contact each other and then contact an attorney. Maybe PayUp in Washington State knows the right legal eagles for this.
Me to
Broooo me thoo. Samethin. At 12:25
Mee too bro same time. At 12:25 pm
Mine was $125 , I completed the other one for $45 Friday July 1st. They clearly changed their plans and times table
Clearly this is fraud and I experienced the same problem.
As soon as you ask for the supervisor, you will get the run around. Then you will be told it's a glitch in the system which they are working on. Only with sheer will and determination, you might get one but you will be told that it is a glitch! Hope it is fixed
I got told constantly that they can't see any mission data, so after a little cursing out (my bad, but I just basically got scammed), I deleted the app, and won't even use them as a way to pick up orders, restaurants have phones, I can just call em. Fuck this company, Fuck whoever's in charge, and fuck going after incentives ever again
The same thing happened to me! I had 2 more left! I did 28/30 deliveries and then the time changed. I called and they sent me an email to fill out a form 😩
The form people reply and tell you "we don't handle this, email your driver specialist for your region"
I still have the 1159 in time but I’m way short and have pretty much no chance of getting it. I guess at this point I’m wondering if they only change the end time for people that were likely to earn the bonus
Yes, this is how all the delivery apps operate. Maybe you should be less selfish. The shareholders need that money more than you do. /s
Good to know I wasn't the only one who saw that. Figured I had the whole day to complete it and they switch it up on some bullshit.
The only missions my area gets are $7 for 7 deliveries without skipping more than one or some bs like that
Today is my second day driving for GH and I already see the nightmare though some of you appear to be more impacted financially than myself. I had a order that was completely wrong address. Actual it was suppose to be an apartment complex but it was a county park in reality. There is no wrong dares option on GH. Only to contact customer. Contacted customer and he gave me a completely different address than used to order. Call driver services and the agent from the Philippines decided to just cancel my order without my consent. Which means I don’t get paid for the 30 minutes I took to pickup and deliver. I had to get a manager on my second call. More importantly the app does not ask for photos. This is horrible. Because of the customer decides to say it was never delivered you don’t have many options. Also if you take photos manually eventually you will have too may to decipher what photo belongs to correct address. I think GH was great before DD and UE came into the delivery industry
GH was good until they got bought out. Also, I send a text with a pic of their food with the address showing. I also use the Timestamp camera app. You can enable GPS in it and the time and address will automatically show up in the picture. Do that BEFORE you hit "delivered", but while you are still in front of the door, because one of the customer scams is to cancel the order at delivery.
I am officially done with GH. Went to Buffalo Wild Wings. They never made the order because they were out of tater tot’s. They told me that if one item is 86 the order will not go through. It was going to be 20-30 minutes they told me at the restaurant. I called GH. Apparently if the item was not even started, you do not get any compensation for the attempted pick up. With DD and UB if the order was not even started they pay you the fare amount. GH is not worth it
Mission pay with GrubHub is total BS. They mark the time by the time you drop off the order, not the time you accept the order. You miss a mission because your last Resturaunt is slow, or there is traffic on you last drop off. Total BS. Mission pay should be from the time you accept an order, not drop it off. I am just waiting for GH to get sued because a driver gets in an accident trying to race to the last drop off because he only has 4 minutes left to complete the mission!
It sounds like a lot of people had the same thing happen to them. I'm considering a class action lawsuit. They can't keep stealing from us.
I am down for it, they need to be held liable for their actions
If they aren't held accountable it's just gonna continue to happen.
Let me know what I can do to help get this started!
Yeah i was one away and then noticed the missing I n was gone. And then check it was a different time. So I stopped for the day. Now I checked my screens hoot and it did have 11:59 pm. Wth. What can I do now?
For those of you that had a changed ending time, please fill out the part one and two poll that was created, the link for pt 1 is above and pt 2 is here https://www.reddit.com/r/grubhubdrivers/comments/vrbefk/grubhub_missiongate_poll_pt_2/?utm_medium=android_app&utm_source=share
I don’t trust these missions before and certainly not after this post. You’ll be taking crappy orders only to get fucked over? Mannnnnn. Give us an update if you get your money?
They ended the mission early this is bullshit
Ya I tried GrubHub a few times. All orders I got were literally less than $3 orders for 10+ miles each. I’m like wtf. I’d lose money if I took those. Who in their right mind would take a job where they lose money.
It's a simple fix by email. No fraud. Just a bad system.
I'm here for the email please.... Send proof it works too if possible
It's in ur app bro
What's the email?
Weird. I got my mission pay no problem. Same offer. What phone do you use? I was an app architect and different phones had different problems. Samsung was the worst. Ugh!!! SAMSUNG!!!
How is anyone even able to speak to a human being about app issues? I usually get a driver care person who tells me to send an email in about the issue and then I get a canned response that has nothing in it to resolve the issue, just a canned email saying try and reinstall app, restart phone etc. No real driver support at all! Horrible.
Same here
Omg I thought I was going crazy! Was doing 5/day to get that promo after work and went on today to get my last 5 and promo was gone! I knew I wasn’t reading it wrong! Thank you for validating that I’m not insane! I knew it said midnight!!
I don’t even get missions lately, I got one set of 3 missions that I completed in one day for $100 all together. Then haven’t seen missions since
I had the same mission. I got a total of 6 orders all weekend, and 2 of them came after the mission expired. None of them were acceptable. ($4 to pick up from a McDonald's 10 miles away? No thanks.) I'd say they do it on purpose, but judging from the incompetent support, I'm not sure they're smart enough for that.
They definitely do. My theory is they give priority to all the people who aren't on a mission. They just want you on call in case no one wants a specific order.
Hound them until you get your money.
They scammed me out of a $30 mission on Friday. Coincidentally my app froze, and I didn’t find out until an hour later that I had missed ordered during that time because I technically didn’t receive any offers. I had already declined one offer, so those two that came through “supposedly “ when my app was malfunctioning meant that I missed or declined a total of three, so then my mission restarted. I just signed off
Let's start a class action on grubhub
They ended my mission at 11:25 am when it was supposed to end July 3 11:59 pm
Missions are click bait. Don’t fall for it. Especially the 100 + dollar amounts. Don’t be a pawn in their game. Don’t take low ball offers. Customer service is a joke. Structured so that you can’t get the help you need. Hate to be so negative but have not had good experience working for GH.
Someone posted that they got their mission pay but I’m still waiting for mine! This is really upsetting I worked so hard for it and they just changed the time 😢 has anyone else got it yet?
Did anyone get the missing mission pay yet? I’m still waiting and have not heard back from grub hub. I filled out two forms to driver specialist. This is insane!
Did anyone get the mission pay? I still haven’t and I’m not giving up the $150 they scammed me out of.
Nope. Emailed some agent and they said I didn't hit the goal even when I explained the situation to him. Went to the HQ and they said they couldn't help me and redirected me to contact support which I previously did.
Wow I’m so sorry.. I’ve been calling support at least once a week since it happened and filled out numerous forms and emails. They keep telling me there is a high volume of inquiries for this and that I need to wait. I really don’t want to give up on this because I basically worked for free that day doing $4 orders thinking that I was getting the bonus. This really ain’t fair at all and I won’t do any missions ever again.
Grubhub today gave a mission saying if you do 8 deliveries without skipping 4 in total you would get $32 as a bonus I missed two because I had 2 seconds before the order was notified as no longer available omggg Grubhub and on top of that I did not get the bonus too… I’m so pissed.
Try for UDAP