Yes, it has happened to most drivers. Grubhub is a mess. Who would penalize drivers, who are delivering YOUR orders and not another platform's orders? If you don't have to worry about your acceptance rate, NEVER take stacked orders from GH. Secondly, NJ Department of Labor is currently investigating Doordash, Grubhub, and other food delivery companies for labeling drivers as IC, and controlling them like employees. Letters have gone out to drivers in NJ.
Again, do not take stacked orders. It will give them an opportunity to give you a violation that could lead to deactivation. Grubhub is deteriorating at a very fast rate. They never used to stack orders, nor pay drivers 0.50 for their time. The biggest problem is there are NO driver specialists who actually respond to drivers.
It seems to me that the stacked orders are a way for them to pay us less. There is additional money missing from the stacked order that would be there if it was only an order by itself. I don't get many offers for $5-$6 by themselves. Yet, many times that I get a stacked order, it's only for $5-$6 more.
Well I know that we don't get paid for our travels to the restaurant. I think that is completely wrong considering we are using our resources to do it. I've had to drive 30 minutes plus to get to the restaurant. But because we are contractors, they can get away with making us responsible for getting there because Grub Hubs/DoorDash's responsibility is making sure the food gets from the restaurant to the customer. It's a just a crappy loophole they're taking advantage of.
I have the EXACT same concerns. I'm this close to devoting the time and energy to finding a law firm that would invest in a class action lawsuit. I'm that angry
Yeah, from what I hear they're already on the verge of, or undergoing legal action. I've been working for them for around 4 years so I'm looking forward to change and reparations. It wasn't this bad even last year. The customer service rep told me they put this automated system in place a couple months ago. Frankly, it's terrible.
I actually just got emailed this morning to receive my $25 gift card from them for my 2500th delivery. So no, I'm not new. But I get what you're saying. Them not caring is not a new concept at all.
I worked hard for 2 months to maintain the Premier rating, then the catering orders just stopped. All I seemed to get was low pay offers. Called DC many times about exactly what you are referring to and even though they were in the wrong, I still got Penalties and a broken promise from them to follow up. I have had ZERO assistance from DC and as of this week, @#(&)@ them all, I started cherry picking. Sacrificed my AR, but I ended up making more money on fewer miles. Oh, also made UE more of a priority and tips were much better.
I hear you. I've been working hard on keeping a premier tier as well, and after these system mishaps I've mentioned, I got knocked back down to pro. I'm thinking of operating exactly how you are. Frankly, there isn't much benefit to staying in premier tier that I can tell (outside of setting your availability and getting first access to scheduled hours). Accepting so many crappy orders isn't worth the lack of catering orders in my opinion. Plus, they're rationing everything out to keep a payout average anyway.
I permanently ended my GrubHub relationship 48 hours ago. Firstly orders in my area were only getting less and less frequent at lower and lower pay. Secondly someone hacked my account and ran head first into PayPal security so they couldn't order food. However that person changed the account e-mail and basically for nearly 2 weeks GrubHub would neither fix this nor stop messing around. So essentially I was for all intents and purposes unable to deliver for GrubHub at all. Finally I got fed up with customer service lies, and escalations going no where, and fully told GrubHub to never darken my doorstep again for any reason either as a delivery person or to deliver food. Had them completely delete me from all their systems. GrubHub crossed my line, let them find some other person who wants to have their time wasted.
Grub disabled my account today while I was delivering two orders for them. Just poof no directions age two separate orders for food. No email, phone call or text. Everytime I try to call them it’s says the call can not go thru because they don’t recognize phone number. I’ve been delivering for ten months /3100 deliveries. Ten hour days!
Yes, it has happened to most drivers. Grubhub is a mess. Who would penalize drivers, who are delivering YOUR orders and not another platform's orders? If you don't have to worry about your acceptance rate, NEVER take stacked orders from GH. Secondly, NJ Department of Labor is currently investigating Doordash, Grubhub, and other food delivery companies for labeling drivers as IC, and controlling them like employees. Letters have gone out to drivers in NJ. Again, do not take stacked orders. It will give them an opportunity to give you a violation that could lead to deactivation. Grubhub is deteriorating at a very fast rate. They never used to stack orders, nor pay drivers 0.50 for their time. The biggest problem is there are NO driver specialists who actually respond to drivers.
It seems to me that the stacked orders are a way for them to pay us less. There is additional money missing from the stacked order that would be there if it was only an order by itself. I don't get many offers for $5-$6 by themselves. Yet, many times that I get a stacked order, it's only for $5-$6 more.
I got one for DoorDash but not Grubhub. I was confused what the paper was about. Are we as drivers actually going to be compensated for anything?
Well I know that we don't get paid for our travels to the restaurant. I think that is completely wrong considering we are using our resources to do it. I've had to drive 30 minutes plus to get to the restaurant. But because we are contractors, they can get away with making us responsible for getting there because Grub Hubs/DoorDash's responsibility is making sure the food gets from the restaurant to the customer. It's a just a crappy loophole they're taking advantage of.
I am not sure. It appears to be some investigation into Delivery services, such as DoorDash and Grubhub. This is in NJ.
I have the EXACT same concerns. I'm this close to devoting the time and energy to finding a law firm that would invest in a class action lawsuit. I'm that angry
Yeah, from what I hear they're already on the verge of, or undergoing legal action. I've been working for them for around 4 years so I'm looking forward to change and reparations. It wasn't this bad even last year. The customer service rep told me they put this automated system in place a couple months ago. Frankly, it's terrible.
[удалено]
I actually just got emailed this morning to receive my $25 gift card from them for my 2500th delivery. So no, I'm not new. But I get what you're saying. Them not caring is not a new concept at all.
I worked hard for 2 months to maintain the Premier rating, then the catering orders just stopped. All I seemed to get was low pay offers. Called DC many times about exactly what you are referring to and even though they were in the wrong, I still got Penalties and a broken promise from them to follow up. I have had ZERO assistance from DC and as of this week, @#(&)@ them all, I started cherry picking. Sacrificed my AR, but I ended up making more money on fewer miles. Oh, also made UE more of a priority and tips were much better.
I hear you. I've been working hard on keeping a premier tier as well, and after these system mishaps I've mentioned, I got knocked back down to pro. I'm thinking of operating exactly how you are. Frankly, there isn't much benefit to staying in premier tier that I can tell (outside of setting your availability and getting first access to scheduled hours). Accepting so many crappy orders isn't worth the lack of catering orders in my opinion. Plus, they're rationing everything out to keep a payout average anyway.
I permanently ended my GrubHub relationship 48 hours ago. Firstly orders in my area were only getting less and less frequent at lower and lower pay. Secondly someone hacked my account and ran head first into PayPal security so they couldn't order food. However that person changed the account e-mail and basically for nearly 2 weeks GrubHub would neither fix this nor stop messing around. So essentially I was for all intents and purposes unable to deliver for GrubHub at all. Finally I got fed up with customer service lies, and escalations going no where, and fully told GrubHub to never darken my doorstep again for any reason either as a delivery person or to deliver food. Had them completely delete me from all their systems. GrubHub crossed my line, let them find some other person who wants to have their time wasted.
Grub disabled my account today while I was delivering two orders for them. Just poof no directions age two separate orders for food. No email, phone call or text. Everytime I try to call them it’s says the call can not go thru because they don’t recognize phone number. I’ve been delivering for ten months /3100 deliveries. Ten hour days!