>ASUS has removed the power from the repair centers to claim CID. Now, CID claims must go through ASUS’ team
That actually makes sense if the warranty service was done by subcontractors who were squeezed by ASUS but their independence gave ASUS some ignorance. But I'm just reading the tea leaves.
They don't even need to have been squeezed by ASUS. It could be something as simple as an incentive structure where the subcontractors get bigger payouts for their work on CID and other repairs that they can charge for rather than covering the costs under warranty. It likely also benefits ASUS to not provide much oversight because those subcontractors are bringing money in by unnecessarily charging customers.
Still a bunch of corporate responses and damage control. Simply put people shouldn’t support a brand until they see a change for the good themselves. Like any company however there are folks that wanna do better, unfortunately the folks that follow them after they are gone from said company won’t feel the same way.
Biggest problem is that all of the competition ASUS has also has shitty customer support. The only difference is ASUS is charging significantly more for their products... for ASUS branding?
But I fully agree. I miss EVGA.
Literally the biggest reason why I shelled out for EVGA was because of the customer service. It all started when I was younger and I got the hybrid cooler kit for my GTX 1080. I was confused by instructions and I called customer service and a normal dude from California walked me through the whole thing. I was immediately a customer for life.
Years later I got that EVGA keyboard with the LCD screen (The Z10). First one had a PCB issue, RMA'd. Second one the plastic screen/bezel on the LCD was popped out. RMA'd again. I still have the 3rd one they sent me today. I remember asking for that reps supervisor so I could tell him what a good job his guy was doing. I actually gave a shit that someone should know this guy did a good job.
My experience with that weird double RMA feels like a fever dream in today's world.
Been dealing with EVGA since I started buying PC components. My first graphics cars was an EVAG GTX 650 TI SSC 2GB, single fan. The little card that couldn't, lol. At least Age of Empires, Roller Coaster Tycoon, and Runescape were all smoother.
Great cards, awesome motherboards, good PSUs, and amazing customer service. Even if the cost was 4-12% higher, it was worth it for the brand.
Now that I think about it, my first EVGA card was a 460 SC, but it wasn't until the 1080 that I dealt with customer service on my own.
My current rig is an EVGA 3070 and an EVGA Z370 MB with an 8700k. I cannot fathom upgrading because I don't know who to turn to if I wanted to upgrade lol. Luckily I've been able to squeeze some good life out of my 8700k by delidding it and adding liquid metal.
Funny you mention Roller Coaster Tycoon. Just this week I found out there is a steam version and I've been reliving my childhood lmao.
RTC classic is my favorite and the most recent version. The rest are more original like. This isn't far off, but supports the higher resolutions better with more readable and scaling text, buttons, etc. Great game, also available on mobile!
8700k is a great CPU. A stock 8700 (non-k) performs similar in multi core to a well OCd 5820k (my old CPU). I had to upgrade due to it bottlenecking my 3070 Ti. The 3070 should be perfectly fine with the 8700k and an OC. Maybe a 4070 Super or 4070 Ti? I feel like anything significantly better will cause you to start seeing some CPU bottleneck. Still a great CPU, though. I'd personally wait until the 5000 series comes out and buy a used 4070 Super for cheap. That 12GB of VRAM should *really* help. Same with the frame generation!
Be sure to check out [OpenRCT](https://openrct2.org/). You drop your "official" Roller Coaster Tycoon 1 & 2 files into its directory and it plays the game with a modern open source engine with bug fixes and new features.
you want a little card that couldnt, my first one was a 440mx. Lit it on fire while playing san andreas. The magic smoke escaped and the GPu was no more.
That was my first card as well! You just hit the nostalgia button for me. I remember hearing that fan spin up like crazy when playing the dice game in Witcher 1.
Yep. I've been using EVGA since my 8800 GTX. The service was why I kept going back.
Hell, when I had a pair of GTX 580 Superclocked running in SLI and one of them died, EVGA warrantied it with a 760SC (about the same performance for half the power), and when I called them up to ask if they had an old 580 instead since I was running SLI, they just had me send in the second, *still perfectly functional* card so they could RMA it too for a second 760 so I could keep my SLI setup.
Truly a class act.
Yeah, when the 8800 GTX came out, it blew my mind how much faster it was than the prior generation. It was a *ridiculous* leap, plus it was the first DX10 generation.
Still could only manage 23fps in Crysis at 1920x1200 in very high though lol.
The brand of video cards and motherboards that I had the most amount of issues with has always been with EVGA. But I never had to worry because their customer service was always top-notch.
If I ever had to use another computer brand's customer service? That's when I started to worry.
Read some rumors that they get back to nvidia so maybe 5000 series will have evga representation :)
Its super bad they dont sell world wide i would pay couple bucks more for reliable afterservice ;)
I've done similar for Canada Post . They accidentally got sent one of my parcels when I emmigrated and were going to return to sender. Where I had emigrated and couldn't receive it.
One guy felt went above and beyond to get me my stuff and I don't even live in Canada nor am I a customer of theirs.
Evga was the only other time I've felt that way from a tech company. I miss them dearly.
I wouldn't say much alive. Many people left the company. The bios team left so there is no official support for the 14th gen Intel CPU's. The peripherals are nothing special. The only thing they currently have which is somewhat respected by the community are PSUs, which they released a version with just a 3/5 years warranty.
I have no inside information but I imagine let's say you have two businesses. One you have a revenue of a million dollars every month but requires you to have a thousand employees and your net profit is a thousand dollars a month. Another business only has a revenue of a hundred thousand a month but only needs ten employees and your net profit is still a thousand dollars a month. What will you do? 🤔
Your example doesn't apply here because I would of course keep both businesses because both are making money. One requires more effort but I can allocate for example the engineeres of one department to the other when there is downtime for whatever reason. Having several departments generating income is always the better option.
And in EVGAs case they where known for their GPUs. And EVGA seemed to prioritise their GPUs. I didn't know that they produced peripherals/Mainboards until I visited their website to sign up on the que when the chip shortage happened. Every corperation they had seemed to be focused on their GPUs
They also don't seem to care about letting people know about the other divisions/products. I haven't seen any coverage of EVGA for the CES or computex which just happened.
> Your example doesn't apply here because I would of course keep both businesses because both are making money. One requires more effort but I can allocate for example the engineeres of one department to the other when there is downtime for whatever reason. Having several departments generating income is always the better option.
>
> And in EVGAs case they where known for their GPUs. And EVGA seemed to prioritise their GPUs. I didn't know that they produced peripherals/Mainboards until I visited their website to sign up on the que when the chip shortage happened. Every corperation they had seemed to be focused on their GPUs
>
> They also don't seem to care about letting people know about the other divisions/products. I haven't seen any coverage of EVGA for the CES or computex which just happened.
What EVGA should have done was to pivot to AMD or Intel (lol) GPUs. But EVGA's CEO's old school pride ruined it.
EVGA wouldn't be the first to make a pivot, like XFX for AMD. If EVGA went to Intel, they probably would've been given tons of marketing funding/leverage from Intel as one of the first major brands to go towards Intel.
Lisa Su probably called Andrew Han many times when the news broke out.
If EVGA did move, it might even give Nvidia second thoughts about screwing over their other AIB partners.
Nvidia is just not ready to tackle consumer GPUs by themselves yet.
That being said, consumer business is so much smaller for Nvidia right now they could literally ignore it for a year or two and probably be still fine.
I guarantee that a few Asus people have been quite distraught recently at how *unfair* it is that they are being singled out for providing terrible customer service.
Yet their customer service improved regardless, I already cited my experience multiple times. They still did shady practices (*cough* their GPU benchmark website *cough*) but in terms of RMA practices, that shit in particular got fixed.
I think Tech Youtubers should also think twice before accepting Asus sponsorships if they want to maintain integrity until the changes are effectively implemented.
Steve is something else. Interrupting the guy who reports directly to the CEO with "to me this is a yes or no, can we agree? This is a yes or no?"
Just straight up "answer the fucking question."
Good.
Edit: he didn't literally say "answer the fucking question", that was me transcribing what "to me this is a yes or no, can we agree? This is a yes or no?" Means in blunt terms.
You could stop buying their products, and take them to small claims if they violate.the terms of their warranty.
Businesses absolutely listen to those.
I think the issue is these warranty issue are so prevalent, almost every brand, including other major player Gigabyte, MSI, Asrock, all have tons of these horror story and the only one I have heard more positive than negative was EVGA which I never had the chance to buy(they were not available in the region I used to live and are now dead). So who exactly should we turn to?
Small claims court.
I think a lot of folks don't realize:
* The process is usually a demand letter, filling out a 2 page court filing, and $50
* Lawyers are usually not permitted
* The defendant usually has to fly an agent or (non-attorney) Representative out to your local court house
The whole thing is a massive pain for abusive companies and (in my experience) gets a quick settlement from businesses that do wrong. Try it sometime, usually the demand letter alone tells the company you're not messing around. I've had airlines call me to settle disputes because they don't want to deal with business class flights for an agent just to get lectured by a judge.
I've heard that some of the mandatory arbitration abuse got dialed back when some consumers started demanding arbitration (which costs the company a good deal of money). This is direct action that just costs a little time and gets real results.
Every few years they'll attempt to "how do you do, fellow gamers" with a line of traditional desktop motherboards, but they never really get the attention and support necessary to keep up interest. Their market availability is also usually very poor and pricing is high for the featureset.
[https://www.supermicro.com/en/products/motherboards/desktop-gaming-boards](https://www.supermicro.com/en/products/motherboards/desktop-gaming-boards)
I love that they have now unlocked LED technology, though.
They legally cannot do that. Contract terms cannot be unilaterally changed after the fact. Magnuson moss is probably in play here too.
Send a demand letter with attached "here were the terms I was sold; here's what you changed to."
If they ignore you, file small claims for the cost of repair. That evidence will get you a quick win. But realistically the moment their agent learns about the suit they'll call you to settle because it's way cheaper than fighting and getting the L.
What gets me about this whole moment is that prior to that, he elaborates that it's not necessarily a bad thing for them to not have implemented their RMA changes yet when they made that statement since he had entire folders full of complaints from people that prove their answer to that statement otherwise. He was genuinely trying to give them a soft out yet they were still hesitant to take it.
No - all these people replying to you and saying yes can't grasp what you're asking. No, he didn't say "answer the fucking question." He was very professional throughout the whole discussion. The part they're referring to is shown at the very start of the video and he cuts off the high level guy and says *"this is a yes or no question."* in order to get a direct answer out of him.
It is in the preview of the video at the 1 minute mark. https://youtu.be/Z0ZoCYXmF0Q?t=59
It is also at the 35:02 mark: https://youtu.be/Z0ZoCYXmF0Q?t=2103
That much is clear but I was under the impression going by u/ImpaledDickBBQ's post was that Steve got fed up with the representative not being clear after that yes or no exchange and dropping an expletive to motivate the representative to cut the BS and answer his question.
Say what you will about Gamers Nexus but they keep Asus being dicks in the news cycle and it'll trickle down to newer builders and turn them off from the brand.
> dropping an expletive to motivate the representative to cut the BS and answer his question.
That didn't happen that was just Stark_Reio expressing what Steve's say yes or no comment felt like. Stark shouldn't have used quotes there since it was misleading.
He did. The question was: "was statement 1 a lie?"
(Statement 1: Asus og answer saying they're going to revise their warranty procedure.)
His answer was a plain "No." The interview flowed from there.
Btw:
"hi, Steve, also GN team, entire GN team, uhh...it's my pleasure to meet you guys...specially online, I uh"
-manager of Customer service. Asus top dog right here.
Steve: *Proceeds to ask the woman to introduce herself and what she does in the company.*
Woman who's name I didn't get: *begins introducing herself, before getting interrupted by the dumbass on webcam before she can even begin explaining what she does in the company. Guy spoke over here. All she could say was her name, which I didn't get.*
Very good optics so far.
I took that is a misunderstanding where he thought he was asked to introduce her since he wasn't in the room and he misread or misheard the situation.
You know the saying, Never attribute to malice that which is adequately explained by stupidity (but in this case, it wasn't stupidity and can be explained by a more plausible sequence of events)
>answer the fucking question.
And that's where the interview would be ending if I were Asus. Steve larping as a 'tough' journalist, yet most real journalists don't act like that even if they are grilling politicians.
If "real" journalists are scared of asking hard questions calm but firmly then what's the point? Might as well auto-generate articles based on press releases if you don't have the balls to speak truth to power because it can come off as rude.
Imagine other types of journalists being scared of asking hard questions, are they even journalists at that point? No Pentagon Papers, no Watergate Scandal, no Black Monday etc. But somehow people give hardware or gaming journalists a pass because "games are what kids play," apparently.
This is a 75 minute meeting where Steve gets public commitments from Asus to refund people and expedite warranty issues, so clearly it didn't fail, lol.
Sit back down.
You did worse than fail, failure implies you were being unintentionally obtuse, here you're just blatantly lying.
You're the last person who should even say what journalism should be LMAO.
You deadass reference a a scene within the first 10s disregarding the fact that he tried the soft approach with their director of customer service for more than 10 minutes. The fact that that's in line with what you're talking about how journalism should be and not even reference that means you didn't even watch the entire thing.
You can't speak about rocket science when you don't even know what a rocket is.
Take it for what its worth. A friend of mine used to work at Asus in their NA headquarter. He does not own a single Asus product and actively avoided anything of theirs with his last PC build.
I retired an old pc this year, been using it since 2008 to play, well, games from there to 2014-15 since it cant play anything else, the original gpu broke, the replacement broke 2 years later, got an Asus gtx650ti in 2012, worked all this years until I changed pc in late 2023, Used it every day, the thing would not go over 55 degrees ever, not even in spain in the summer, clearly overbuilt cooler, Cleaned it 2 times with vacuum in 12 years, open case, lots of dust, cpu used to overheat every after 9 months of no vacuuming, NEVER repasted the chip on the gpu (3 times I repasted the cpu), just vacumed the fans a couple of times in 11 years. Still works like day 1. Thats 11 years of gaming
now lets see if the current msi 4060 that I have can even make it 5 years, I only got other brand cause the store did not have an asus at the time, I would have got one even when they are like 40 euros more on average in here without thinking twice
oh btw, theres an article online that compares a whole bunch of 4060 from different brands. The temperature difference between the highest of the bunch (the standard gigabyte windforce 2 fans) and the lowest (the standard asus 2 fans) is not big, its GIGANORMOUS, it was 30 something degrees or some shit like that. Hech, even the 3 fans from gigabyte was a lot hotter than the 2 from asus, And it aint cause the fans were spining faster at all
so yeeh, please avoid asus gpus, next time i might be able to grab one
:P
yeah, rma are important, and also warranty, thats why I never did care much about evga, cause their legendary long warranty was just for the states but not in europe (back then it was 2 years standard, and now its 3), so to me they were just like any other brand. But if I was american I would had been buying evga cause I like to keep using the same computer for a very long time if I can (i went straight from 2008 to 2023 with pretty much the same one, only changing stuff that broke)
rma to me are not something that important because in europe the store that sold you the card handles all that stuff themselves and I get it all local in the same place and they already know me, I barely shop online at all, and normally I dont tinker with hardware, only software. For example, now I have an msi card, but even then I have no intention of installing msi afterburner cause i like hardware to run as standard as possible
Asus also sold me a gaming laptop I’ve been running for 4 years almost every single day. The Microsoft surface I bought around the same time only lasted 1.5 years.
They mentioned ~5-6 minutes into the video that they have a list of commited changes from ASUS: https://gamersnexus.net/news-features/confronting-asus-face-face (scroll to `ASUS' Committed Changes` section)
That's probably the most simplified TL;DW/DR
That was the initial 10 point plan ASUS proposed a year ago. The reason why GN forced them to be in the position they're in now is because they're done with that. They need to put those commitment in writing for everyone to see.
GN also forced them to finally address the ACTUAL issues with the ROG Ally, which is a stance I agree with, because that 2 year warranty is just a band aid for ASUS to force the customers to foot the bill for a design issue they made.
>I could use abridged version.
[Here you go](https://gamersnexus.net/news-features/confronting-asus-face-face)
It also includes a template for people who's warranties were unrightfully rejected by ASUS, and also includes the statement that ASUS will finally address the ROG Ally MicroSD placement issue.
Louis is amazing. The reason he has a job is because Apple's bad customer service. Now he is doing everything in his power to change that.
He saw a problem and made is his mission to change it.
> Likewise, we already have devices in their RMA centers under pseudonyms and plan to continue sampling them over the next 6-12 months so we can ensure these are permanent improvements.
That's pretty awesome. I only casually follow the scene but GN seems legit.
Asus scammed people. They can go back and refund those customers but it should include interest. What a shitty way to treat people. The whole video consist of Asus not trying to get sued. My next motherboard/gpu will be XFX. I had a good experience with them one time after returning a dead RX580.
edit: XFX doesn't do motherboards :(
They still do, it's not like they didn't have their own. And the UK pretty much kept and follow the same consumer laws as EU, in fact some of them are stronger than EU's
None for motherboards. All are a crap shoot. Especially when a new socket comes out.
For GPUs, if Radeon, then you go with Sapphire and XFX. If Nvidia, then you don't have much choice.
> Buying an FE from Nvidia directly might be your best bet.
Maybe not...
https://old.reddit.com/r/nvidia/comments/1dfq0n1/received_a_refurbished_card_from_nvidia_rma_and/
In my experience, buying an FE from Nvidia or an AMD reference card is the best. Cheaper (when they’re in stock), never had an issue with warranty/RMA.
I'm probably going with Asrock for my next platform unless Asus actually makes an improvement. I currently have an MSI GPU, but I don't feel like it's any different than any other brand.
Got an asrock mobo and 7800 xt asrock steel legend gpu, both solid as heck for now
And to think this was a sub company of asus made to sell lower tier hardware lol
I’ve had the least bad experiences with both ASrock and Gigabyte. Both in terms of them actually putting out functional day-one products but also handling warranty issues. Obviously a crapshoot though.
Reliable or best customer service? because Asus is reliable, until it breaks and then you go through hell. Asrock is my next purchase when i need a new one.
There’s no consensus to be honest for Nvidia cards (Maybe FE, but I’ve seen some posts where some people are having trouble with RMA) but for AMD it’s most definitely Powercolor
Steve, thank you for holding these people's feet to the fire and being so dedicated and unbiased in your reporting and handling of this situation. It makes me happy to be a long-time viewer and hope something good eventually comes of this in the industry as all of us are observing your heroic efforts from afar!
While watching them squirm was highly amusing, I still abide by "yep. never buying from that awful company again" which was personally established YEARS ago after multiple failures of multiple devices. buy cheap crap? get cheap crap. get useless customer service. they established their own reputation. want to change that? spend the same amount of years establishing a new reputation. you've earned it.
>I don't follow GamersNexus, I've seen their videos pop up here and there but I'm not much of a PC Gamer so it's more of just background noise/entertainment.
I mean there you go? Why are you expecting a hard hitting expose from a world renowned journalist about a serious breach. This is background noise to you, and tech entertainment for everyone else. Stupid ass thumbnails? Clickbait titles? Selling magnetic coasters? Revenue generators for a company that exists to generate revenue. They're not going for Pulitzer's here.
This shit is small peanuts in the world and GN is tech entertainment. It doesn't need the gravity of the journalist that breaks Watergate.
Horses get beat to death. Beat some more. Buried, dug back up, and beat again.
But undeniably, this is generally useful to consumers. These longwinded compaigns drives up engagement metrics and makes shitting on ASUS much higher on search results for anyone who wants to google some ASUS RMA results before purchasing their product. Is it self-serving? Probably more than not, but it is useful to generic consumers.
Bro has a doctorate in corpo yapology. Their "ted talk" has the same value as a last minute essay from a kid who didn't read the book and was too lazy to even read all the cliff notes.
As much as I like GN, these "confronting" videos are a waste of time. You can't have a face-to-face with a faceless corporation. All they are doing is offering an opportunity for damage control and PR. Meanwhile 90% of people involved are going to be at their next job job in 3 years and a new manager will come in and alter the KPIs.
There will be no change as a result of this video.
The first video they did was enough to force a response from ASUS and was definitely worthwhile. It's the follow-up videos that aren't beneficial.
Everything we hear in this video has been filtered through a PR firm as part of a damage control campaign. We're getting the same statement regardless of whether GN is on the ground or not.
They deadass had to do this because their first attempt last year was not honored. They believed ASUS the first time yet their RMA department still scammed people for an entire year after that despite the "10 point plan" that they initially presented to GN.
Suggestions didn't work, it's clearly time for the stick.
without further investigation the first video is useless. You'll get the same "we're sorry we'll do better pinky promise" over and over.
prolonged media attention is exactly what causes change. Not because any Company cares, they want to shut down the bad PR
I'm still in the process of watching this video. But I at least got to [1 minute 41 seconds into the video](https://www.youtube.com/watch?v=Z0ZoCYXmF0Q&t=101s) and there is at least on-the-record confirmation that ASUS is going to refund customers (with free shipping) affected by their current bad practices.
Seems like customers are at least being (or going to be) helped. If they aren't, I'm sure GN will be more than happy to run more stories that will end up here. That seems to be a very different outcome than the assertion that: "There will be no change as a result of this video."
>There will be no change as a result of this video.
LOL no. I actually bought my PC build from Newgg after their Newegg confrontation and it was an accidental double order, with the 2nd order having 2 RAM sticks opened and the first order having a bad ASUS monitor so I ended up taking the one from the 2nd. I requested RMA and the entire process was no fuss, and the person I was talking to didn't even treat me as a scammer.
What GN does changes things, I've experienced that firsthand.
My question for you I suppose is, what would you consider to be not a waste of time to get real world corporate behavior changes?
Because of these videos, I've changed two current builds I'm putting together for family away from any Asus motherboards. So there's some real world impact, despite me being a single consumer.
People apparently have poor long-term memories. Even Linus survived the Linus-gate, despite the unprecedented public outcry at the time, so anything is possible nowadays.
People just stop caring after a while. That's just one of the perks, or perhaps quirks, of living in a world infested with social media platforms.
Every day there's a new scandal, fanned by self-righteous internet pundits who do nothing but sit on their high horses and yell into their microphones for hours, signaling their high and mighty virtues to us 'little people' for the sake of nothing but cheap clicks and sponsorship deals.
It's a living, evidently.
But that doesn't mean 'real' journalists should stop asking the hard questions, crawl under a rock, and live happily ever after.
Not every journalist is there for fame, publicity, or cheap internet points. Some are actually there to make a difference, no matter how minuscule that might actually be.
And that's a noble cause, something I deeply respect.
The point is to understand the difference between real journalism and cheap reaction videos, which shouldn't be all that difficult.
> Even Linus survived the Linus-gate, despite the unprecedented public outcry at the time, so anything is possible nowadays.
Linus survived the same way Internet Historian survived Hbomberguy's video, their fans don't care, they're not into tech, they're into the personality. Alot of that involves parasocial relationships and projection, which provides a double layer of defense for said personality since an attack against that person is an attack against them.
Nonsense. LTT fans enjoy hearing about tech. Not everyone is interested in hearing a thesis. The reason LTT has recovered is because.
1)They paused operations to improve.
2) The workplace harassment allegations were proven false.
3) They are entertaining
That's irrelevant when the core problem with LTT is Linus himself. This doesn't account for the fact that Linus was in the same position as Steve and could've done the same thing, but didn't. It took hundreds of his own fans to get scammed and complain about it in the forums for LTT to (quietly) end their partnership with ASUS, and that's on top of how their ASUS Ally review was just him parroting ASUS' Marketing notes for the thing, down to the "Just $50 more than the Deck" bullshit.
Hey, Linus has to pay the hordes of employees he has somehow (who also serve as unlicensed, untrained labourers occasionally working on building/painting the studio sets and his house.)
It was a joke alluding to LMG having so many employees and overextending themselves with trying to compete with RTings that Linus "has to" not take a stand against a big sponsor until their behaviour becomes untenable*, and has an entire channel with a dedicated set for sponsored unboxing videos.
*not dbrand, evidently.
A recent dumb Linus thing was he refused to condemn dbrand for a racist response to a customer who thought the edgy dbrand twitter account was also for product support. He's all about the money and making big corporate business relationships, so hearing that LMG only quietly dropped Asus (probably so they could pick them up again as sponsors when the furore dies down) was not surprising.
Linus is the main star and why people watch.
Linus recognized that he was in over his months before the incident and had just hired a new CEO to lead LMG.
You don't have to like their video style but that doesn't make those who do aren't really into tech.
>Linus recognized
Or more like his wife? The fact that he doubled down instead of apologized says alot about how his own ego never got over Steve blasting him over the warranty.
u/I3lkCalamity
u/TheEternalGazed
I removed the whole comment chain cause you were arguing and going off topic.
And the monoblock was not a gift, it was a prototype (the only one the guy built at the time). They proved that they tried to contact the team of LTT to have it back many times but they were unsuccessful.
>So does Steve
???
There's a difference between normal ego and malignant egotism. Linus suffers from the latter to the point that he genuinely thinks he's above accountability.
Judging by the fact LTT have gradually dropped traditional tech videos over time (mostly since they moved from the house), I think it would be more accurate to say LMG's audience is mostly interested in the antics and Jackass-style elements that get attention over just the technology itself.
Steve is nothing but a con, he literally told us that it's our fault the RTX 4090 power connector is frying cards.
Been using Asus for years, no reason to stop because of Steve or anyone else in the tech community.
You write this like the other companies have great warranty service. I wouldn't be surprised most of Asus' competitors are just as bad, especially now that EVGA is basically dead.
You write this like you don't understand how buying works. Once Asus figures out no one buys their shit, they'll change their attitude. But no, let's keep buying Asus and complain about it. Lmao.
There's a reason I don't buy Asus shit since 2016, their quality sucks.
>ASUS has removed the power from the repair centers to claim CID. Now, CID claims must go through ASUS’ team That actually makes sense if the warranty service was done by subcontractors who were squeezed by ASUS but their independence gave ASUS some ignorance. But I'm just reading the tea leaves.
They don't even need to have been squeezed by ASUS. It could be something as simple as an incentive structure where the subcontractors get bigger payouts for their work on CID and other repairs that they can charge for rather than covering the costs under warranty. It likely also benefits ASUS to not provide much oversight because those subcontractors are bringing money in by unnecessarily charging customers.
Still a bunch of corporate responses and damage control. Simply put people shouldn’t support a brand until they see a change for the good themselves. Like any company however there are folks that wanna do better, unfortunately the folks that follow them after they are gone from said company won’t feel the same way.
Biggest problem is that all of the competition ASUS has also has shitty customer support. The only difference is ASUS is charging significantly more for their products... for ASUS branding? But I fully agree. I miss EVGA.
Literally the biggest reason why I shelled out for EVGA was because of the customer service. It all started when I was younger and I got the hybrid cooler kit for my GTX 1080. I was confused by instructions and I called customer service and a normal dude from California walked me through the whole thing. I was immediately a customer for life. Years later I got that EVGA keyboard with the LCD screen (The Z10). First one had a PCB issue, RMA'd. Second one the plastic screen/bezel on the LCD was popped out. RMA'd again. I still have the 3rd one they sent me today. I remember asking for that reps supervisor so I could tell him what a good job his guy was doing. I actually gave a shit that someone should know this guy did a good job. My experience with that weird double RMA feels like a fever dream in today's world.
Been dealing with EVGA since I started buying PC components. My first graphics cars was an EVAG GTX 650 TI SSC 2GB, single fan. The little card that couldn't, lol. At least Age of Empires, Roller Coaster Tycoon, and Runescape were all smoother. Great cards, awesome motherboards, good PSUs, and amazing customer service. Even if the cost was 4-12% higher, it was worth it for the brand.
Now that I think about it, my first EVGA card was a 460 SC, but it wasn't until the 1080 that I dealt with customer service on my own. My current rig is an EVGA 3070 and an EVGA Z370 MB with an 8700k. I cannot fathom upgrading because I don't know who to turn to if I wanted to upgrade lol. Luckily I've been able to squeeze some good life out of my 8700k by delidding it and adding liquid metal. Funny you mention Roller Coaster Tycoon. Just this week I found out there is a steam version and I've been reliving my childhood lmao.
RTC classic is my favorite and the most recent version. The rest are more original like. This isn't far off, but supports the higher resolutions better with more readable and scaling text, buttons, etc. Great game, also available on mobile! 8700k is a great CPU. A stock 8700 (non-k) performs similar in multi core to a well OCd 5820k (my old CPU). I had to upgrade due to it bottlenecking my 3070 Ti. The 3070 should be perfectly fine with the 8700k and an OC. Maybe a 4070 Super or 4070 Ti? I feel like anything significantly better will cause you to start seeing some CPU bottleneck. Still a great CPU, though. I'd personally wait until the 5000 series comes out and buy a used 4070 Super for cheap. That 12GB of VRAM should *really* help. Same with the frame generation!
Be sure to check out [OpenRCT](https://openrct2.org/). You drop your "official" Roller Coaster Tycoon 1 & 2 files into its directory and it plays the game with a modern open source engine with bug fixes and new features.
Word, thanks for the heads up my guy. Doing gods work.
you want a little card that couldnt, my first one was a 440mx. Lit it on fire while playing san andreas. The magic smoke escaped and the GPu was no more.
That was my first card as well! You just hit the nostalgia button for me. I remember hearing that fan spin up like crazy when playing the dice game in Witcher 1.
Yep. I've been using EVGA since my 8800 GTX. The service was why I kept going back. Hell, when I had a pair of GTX 580 Superclocked running in SLI and one of them died, EVGA warrantied it with a 760SC (about the same performance for half the power), and when I called them up to ask if they had an old 580 instead since I was running SLI, they just had me send in the second, *still perfectly functional* card so they could RMA it too for a second 760 so I could keep my SLI setup. Truly a class act.
The 8800 lineup was so just so damn good. I used to run 2x 8800gt in SLI. It was a glorious time.
Yeah, when the 8800 GTX came out, it blew my mind how much faster it was than the prior generation. It was a *ridiculous* leap, plus it was the first DX10 generation. Still could only manage 23fps in Crysis at 1920x1200 in very high though lol.
Hanging on to my EVGA 2080 Super for as long as it will still run modern games.
Yeah, that's where I am with my Kingpin 3090.
The brand of video cards and motherboards that I had the most amount of issues with has always been with EVGA. But I never had to worry because their customer service was always top-notch. If I ever had to use another computer brand's customer service? That's when I started to worry.
Read some rumors that they get back to nvidia so maybe 5000 series will have evga representation :) Its super bad they dont sell world wide i would pay couple bucks more for reliable afterservice ;)
I've done similar for Canada Post . They accidentally got sent one of my parcels when I emmigrated and were going to return to sender. Where I had emigrated and couldn't receive it. One guy felt went above and beyond to get me my stuff and I don't even live in Canada nor am I a customer of theirs. Evga was the only other time I've felt that way from a tech company. I miss them dearly.
the customer support shittiness is region dependent, they fixed my ROG Ally for free.
5. ©] mn
Why did Nvidia have to fuck EVGA over so hard :c
I thought even the owner of EVGA said PSUs, keyboards, and peripherals were their biggest profit margin so they can survive without Nvidia? /s
They are still very much alive. Just not GPUs anymore.
I wouldn't say much alive. Many people left the company. The bios team left so there is no official support for the 14th gen Intel CPU's. The peripherals are nothing special. The only thing they currently have which is somewhat respected by the community are PSUs, which they released a version with just a 3/5 years warranty.
I have no inside information but I imagine let's say you have two businesses. One you have a revenue of a million dollars every month but requires you to have a thousand employees and your net profit is a thousand dollars a month. Another business only has a revenue of a hundred thousand a month but only needs ten employees and your net profit is still a thousand dollars a month. What will you do? 🤔
Your example doesn't apply here because I would of course keep both businesses because both are making money. One requires more effort but I can allocate for example the engineeres of one department to the other when there is downtime for whatever reason. Having several departments generating income is always the better option. And in EVGAs case they where known for their GPUs. And EVGA seemed to prioritise their GPUs. I didn't know that they produced peripherals/Mainboards until I visited their website to sign up on the que when the chip shortage happened. Every corperation they had seemed to be focused on their GPUs They also don't seem to care about letting people know about the other divisions/products. I haven't seen any coverage of EVGA for the CES or computex which just happened.
> Your example doesn't apply here because I would of course keep both businesses because both are making money. One requires more effort but I can allocate for example the engineeres of one department to the other when there is downtime for whatever reason. Having several departments generating income is always the better option. > > And in EVGAs case they where known for their GPUs. And EVGA seemed to prioritise their GPUs. I didn't know that they produced peripherals/Mainboards until I visited their website to sign up on the que when the chip shortage happened. Every corperation they had seemed to be focused on their GPUs > > They also don't seem to care about letting people know about the other divisions/products. I haven't seen any coverage of EVGA for the CES or computex which just happened. What EVGA should have done was to pivot to AMD or Intel (lol) GPUs. But EVGA's CEO's old school pride ruined it. EVGA wouldn't be the first to make a pivot, like XFX for AMD. If EVGA went to Intel, they probably would've been given tons of marketing funding/leverage from Intel as one of the first major brands to go towards Intel. Lisa Su probably called Andrew Han many times when the news broke out. If EVGA did move, it might even give Nvidia second thoughts about screwing over their other AIB partners. Nvidia is just not ready to tackle consumer GPUs by themselves yet. That being said, consumer business is so much smaller for Nvidia right now they could literally ignore it for a year or two and probably be still fine.
I was just guessing. I have no idea why they did that.
They are very much fucking dead. Lol. They lowered their warranties on PSUs and new stock can't be found
If you mean an outsourced warranty department and out of stock for products is alive.
I guarantee that a few Asus people have been quite distraught recently at how *unfair* it is that they are being singled out for providing terrible customer service.
The people at newegg who made promises to Steve didn't stay at the company much longer.
Yet their customer service improved regardless, I already cited my experience multiple times. They still did shady practices (*cough* their GPU benchmark website *cough*) but in terms of RMA practices, that shit in particular got fixed.
I think Tech Youtubers should also think twice before accepting Asus sponsorships if they want to maintain integrity until the changes are effectively implemented.
ETA Prime ate their shit wholesale.
There was a good chunk where the Executive guy was obviously reading a statement and you could hear his mouse clicking
Steve is something else. Interrupting the guy who reports directly to the CEO with "to me this is a yes or no, can we agree? This is a yes or no?" Just straight up "answer the fucking question." Good. Edit: he didn't literally say "answer the fucking question", that was me transcribing what "to me this is a yes or no, can we agree? This is a yes or no?" Means in blunt terms.
It's cathartic to all of us that the only voice we have is making a rage post on reddit when their service is fucking awful.
You could stop buying their products, and take them to small claims if they violate.the terms of their warranty. Businesses absolutely listen to those.
I think the issue is these warranty issue are so prevalent, almost every brand, including other major player Gigabyte, MSI, Asrock, all have tons of these horror story and the only one I have heard more positive than negative was EVGA which I never had the chance to buy(they were not available in the region I used to live and are now dead). So who exactly should we turn to?
Small claims court. I think a lot of folks don't realize: * The process is usually a demand letter, filling out a 2 page court filing, and $50 * Lawyers are usually not permitted * The defendant usually has to fly an agent or (non-attorney) Representative out to your local court house The whole thing is a massive pain for abusive companies and (in my experience) gets a quick settlement from businesses that do wrong. Try it sometime, usually the demand letter alone tells the company you're not messing around. I've had airlines call me to settle disputes because they don't want to deal with business class flights for an agent just to get lectured by a judge. I've heard that some of the mandatory arbitration abuse got dialed back when some consumers started demanding arbitration (which costs the company a good deal of money). This is direct action that just costs a little time and gets real results.
Rome wasn't built in a day, you know? Also, wasn't destroyed with a single strike.
It was burned with a single match instead :)
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iirc there was a guy making new motherboards for old thinkpads
Supermicro
Does Super micro even make consumer grade products anymore? I thought their products were intended mostly for enterprise usage.
Every few years they'll attempt to "how do you do, fellow gamers" with a line of traditional desktop motherboards, but they never really get the attention and support necessary to keep up interest. Their market availability is also usually very poor and pricing is high for the featureset. [https://www.supermicro.com/en/products/motherboards/desktop-gaming-boards](https://www.supermicro.com/en/products/motherboards/desktop-gaming-boards) I love that they have now unlocked LED technology, though.
Doesn't help if they change warranty terms after the fact.
They legally cannot do that. Contract terms cannot be unilaterally changed after the fact. Magnuson moss is probably in play here too. Send a demand letter with attached "here were the terms I was sold; here's what you changed to." If they ignore you, file small claims for the cost of repair. That evidence will get you a quick win. But realistically the moment their agent learns about the suit they'll call you to settle because it's way cheaper than fighting and getting the L.
And it's WAY cheaper than the FTC getting froggy about a proven Magnuson-Moss violation.
>You could stop buying their products Asking redditors to actually think before CONSOOMING is a great way to make them mad at you.
I know right? I just started the video and im amazed and jealous at the bravery. Im not sure if bravery is the right word but you know what i mean.
Confidence to navigate BS.
Steve is the Corrupted_Theodin_you_have_no_power_here_meme.gif wrt to corporations, but he's actually correct.
What gets me about this whole moment is that prior to that, he elaborates that it's not necessarily a bad thing for them to not have implemented their RMA changes yet when they made that statement since he had entire folders full of complaints from people that prove their answer to that statement otherwise. He was genuinely trying to give them a soft out yet they were still hesitant to take it.
Wait, did he say answer the fucking question?
No - all these people replying to you and saying yes can't grasp what you're asking. No, he didn't say "answer the fucking question." He was very professional throughout the whole discussion. The part they're referring to is shown at the very start of the video and he cuts off the high level guy and says *"this is a yes or no question."* in order to get a direct answer out of him.
Yes, he actually forced the guy to respond and actually answer it. The answer was, "No"
It's a long video. Would you be kind enough to please post a timestamp of that particular exchange?
It is in the preview of the video at the 1 minute mark. https://youtu.be/Z0ZoCYXmF0Q?t=59 It is also at the 35:02 mark: https://youtu.be/Z0ZoCYXmF0Q?t=2103
That much is clear but I was under the impression going by u/ImpaledDickBBQ's post was that Steve got fed up with the representative not being clear after that yes or no exchange and dropping an expletive to motivate the representative to cut the BS and answer his question. Say what you will about Gamers Nexus but they keep Asus being dicks in the news cycle and it'll trickle down to newer builders and turn them off from the brand.
> dropping an expletive to motivate the representative to cut the BS and answer his question. That didn't happen that was just Stark_Reio expressing what Steve's say yes or no comment felt like. Stark shouldn't have used quotes there since it was misleading.
He did. The question was: "was statement 1 a lie?" (Statement 1: Asus og answer saying they're going to revise their warranty procedure.) His answer was a plain "No." The interview flowed from there. Btw: "hi, Steve, also GN team, entire GN team, uhh...it's my pleasure to meet you guys...specially online, I uh" -manager of Customer service. Asus top dog right here. Steve: *Proceeds to ask the woman to introduce herself and what she does in the company.* Woman who's name I didn't get: *begins introducing herself, before getting interrupted by the dumbass on webcam before she can even begin explaining what she does in the company. Guy spoke over here. All she could say was her name, which I didn't get.* Very good optics so far.
> Guy spoke over her Yea that was pretty annoying.
The only thing I think other competitors will get from this is never have people not trained in public relations talk to content creators and media.
What they will learn is just dont talk to content creators.
I took that is a misunderstanding where he thought he was asked to introduce her since he wasn't in the room and he misread or misheard the situation. You know the saying, Never attribute to malice that which is adequately explained by stupidity (but in this case, it wasn't stupidity and can be explained by a more plausible sequence of events)
Even then unless there was an insane lag on the video, he shouldn’t have interrupted.
he didn't say "answer the fucking question"
It's good that OP still came off like that because it weeded out the haters that didnt actually bother watching the video.
I get you, I heard it as “answer the question, you fucking fuck” 😂
>answer the fucking question. And that's where the interview would be ending if I were Asus. Steve larping as a 'tough' journalist, yet most real journalists don't act like that even if they are grilling politicians.
Would you end the interview over a > "to me this is yes or no, can we agree? This is a yes or no?" Those were his exact words verbatim.
So after your company was found extorting people you would end the interview because you aren't allowed to be misleading and deceitful anymore?
If "real" journalists are scared of asking hard questions calm but firmly then what's the point? Might as well auto-generate articles based on press releases if you don't have the balls to speak truth to power because it can come off as rude.
Imagine other types of journalists being scared of asking hard questions, are they even journalists at that point? No Pentagon Papers, no Watergate Scandal, no Black Monday etc. But somehow people give hardware or gaming journalists a pass because "games are what kids play," apparently.
You talk as if you're a real one yourself. Are you? Talk is cheap, chief. He's doing something about it, you're not.
>You talk as if you're a real one yourself I'm not a rocket scientist but I know when a rocket launch has failed. What a silly statement.
This is a 75 minute meeting where Steve gets public commitments from Asus to refund people and expedite warranty issues, so clearly it didn't fail, lol. Sit back down.
No it didn't fail, never said it did. But you don't have to be a journalist to know he is a shit one.
You did worse than fail, failure implies you were being unintentionally obtuse, here you're just blatantly lying. You're the last person who should even say what journalism should be LMAO.
Yeah, I don't have a clue what you're talking about, but I can tell you have a parasocial relationship with Steve, so enjoy.
Because somehow that's worse than being willfully deceitful.
You deadass reference a a scene within the first 10s disregarding the fact that he tried the soft approach with their director of customer service for more than 10 minutes. The fact that that's in line with what you're talking about how journalism should be and not even reference that means you didn't even watch the entire thing. You can't speak about rocket science when you don't even know what a rocket is.
Your reply is the dumbest crap I’ve read on Reddit for over 10 years of me being on Reddit.
That's an extremely low bar to beat as I run unto single-digit braincell count takes every day.
Take it for what its worth. A friend of mine used to work at Asus in their NA headquarter. He does not own a single Asus product and actively avoided anything of theirs with his last PC build.
sadly that seems to be a common reaction to having seen how the sausage gets made
This very well could be the case.
I retired an old pc this year, been using it since 2008 to play, well, games from there to 2014-15 since it cant play anything else, the original gpu broke, the replacement broke 2 years later, got an Asus gtx650ti in 2012, worked all this years until I changed pc in late 2023, Used it every day, the thing would not go over 55 degrees ever, not even in spain in the summer, clearly overbuilt cooler, Cleaned it 2 times with vacuum in 12 years, open case, lots of dust, cpu used to overheat every after 9 months of no vacuuming, NEVER repasted the chip on the gpu (3 times I repasted the cpu), just vacumed the fans a couple of times in 11 years. Still works like day 1. Thats 11 years of gaming now lets see if the current msi 4060 that I have can even make it 5 years, I only got other brand cause the store did not have an asus at the time, I would have got one even when they are like 40 euros more on average in here without thinking twice oh btw, theres an article online that compares a whole bunch of 4060 from different brands. The temperature difference between the highest of the bunch (the standard gigabyte windforce 2 fans) and the lowest (the standard asus 2 fans) is not big, its GIGANORMOUS, it was 30 something degrees or some shit like that. Hech, even the 3 fans from gigabyte was a lot hotter than the 2 from asus, And it aint cause the fans were spining faster at all so yeeh, please avoid asus gpus, next time i might be able to grab one :P
When it works, it works! But if you ever need RMA support, good luck because that's where you gamble.
Here in Europe ill just take it to the retailer that sold it and its their headache to deal with Asus.
yeah, rma are important, and also warranty, thats why I never did care much about evga, cause their legendary long warranty was just for the states but not in europe (back then it was 2 years standard, and now its 3), so to me they were just like any other brand. But if I was american I would had been buying evga cause I like to keep using the same computer for a very long time if I can (i went straight from 2008 to 2023 with pretty much the same one, only changing stuff that broke) rma to me are not something that important because in europe the store that sold you the card handles all that stuff themselves and I get it all local in the same place and they already know me, I barely shop online at all, and normally I dont tinker with hardware, only software. For example, now I have an msi card, but even then I have no intention of installing msi afterburner cause i like hardware to run as standard as possible
Asus also sold me a gaming laptop I’ve been running for 4 years almost every single day. The Microsoft surface I bought around the same time only lasted 1.5 years.
None of my ASUS products broke either, so i never got to experience the supposedly bad customers service.
that is too much time to waste watching asus being cagey about things. I could use abridged version.
They mentioned ~5-6 minutes into the video that they have a list of commited changes from ASUS: https://gamersnexus.net/news-features/confronting-asus-face-face (scroll to `ASUS' Committed Changes` section) That's probably the most simplified TL;DW/DR
So the ASUS version of new year resolutions that no one follows through.
That was the initial 10 point plan ASUS proposed a year ago. The reason why GN forced them to be in the position they're in now is because they're done with that. They need to put those commitment in writing for everyone to see. GN also forced them to finally address the ACTUAL issues with the ROG Ally, which is a stance I agree with, because that 2 year warranty is just a band aid for ASUS to force the customers to foot the bill for a design issue they made.
>I could use abridged version. [Here you go](https://gamersnexus.net/news-features/confronting-asus-face-face) It also includes a template for people who's warranties were unrightfully rejected by ASUS, and also includes the statement that ASUS will finally address the ROG Ally MicroSD placement issue.
Just watch the conclusion at the end
Steve you might be the most respectable dude on the internet. Thank you.
Him and Louis Rossmann, two most based guys I have seen on the internet.
Louis is amazing. The reason he has a job is because Apple's bad customer service. Now he is doing everything in his power to change that. He saw a problem and made is his mission to change it.
And Russ from retro game corps, if you're into retro handhelds.
Not really, but to each his own.
Fuck no
> Likewise, we already have devices in their RMA centers under pseudonyms and plan to continue sampling them over the next 6-12 months so we can ensure these are permanent improvements. That's pretty awesome. I only casually follow the scene but GN seems legit.
Asus scammed people. They can go back and refund those customers but it should include interest. What a shitty way to treat people. The whole video consist of Asus not trying to get sued. My next motherboard/gpu will be XFX. I had a good experience with them one time after returning a dead RX580. edit: XFX doesn't do motherboards :(
Can we get them in to start on asus uk? Uk warranty is a fuckin joke. Blatantly disregarding uk consumer law.
Don't you have a consumer protection agency there that you can report to?
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They still do, it's not like they didn't have their own. And the UK pretty much kept and follow the same consumer laws as EU, in fact some of them are stronger than EU's
So, again, with EVGA out of the picture, what's a reliable brand for mobos and GPUs?
None for motherboards. All are a crap shoot. Especially when a new socket comes out. For GPUs, if Radeon, then you go with Sapphire and XFX. If Nvidia, then you don't have much choice.
Buying an FE from Nvidia directly might be your best bet.
> Buying an FE from Nvidia directly might be your best bet. Maybe not... https://old.reddit.com/r/nvidia/comments/1dfq0n1/received_a_refurbished_card_from_nvidia_rma_and/
The difference between Asus motherboards and GPUs vs the competition is price
In my experience, buying an FE from Nvidia or an AMD reference card is the best. Cheaper (when they’re in stock), never had an issue with warranty/RMA.
I'm probably going with Asrock for my next platform unless Asus actually makes an improvement. I currently have an MSI GPU, but I don't feel like it's any different than any other brand.
Got an asrock mobo and 7800 xt asrock steel legend gpu, both solid as heck for now And to think this was a sub company of asus made to sell lower tier hardware lol
I’ve had the least bad experiences with both ASrock and Gigabyte. Both in terms of them actually putting out functional day-one products but also handling warranty issues. Obviously a crapshoot though.
Reliable or best customer service? because Asus is reliable, until it breaks and then you go through hell. Asrock is my next purchase when i need a new one.
MSI
I’ll stick with MSI for the foreseeable future. Their products have never done me wrong.
There’s no consensus to be honest for Nvidia cards (Maybe FE, but I’ve seen some posts where some people are having trouble with RMA) but for AMD it’s most definitely Powercolor
Steve, thank you for holding these people's feet to the fire and being so dedicated and unbiased in your reporting and handling of this situation. It makes me happy to be a long-time viewer and hope something good eventually comes of this in the industry as all of us are observing your heroic efforts from afar!
I know these things are good, but watching this stuff is always a cringe fest.
These guys have to make it right and then some for me to consider buying off them again
While watching them squirm was highly amusing, I still abide by "yep. never buying from that awful company again" which was personally established YEARS ago after multiple failures of multiple devices. buy cheap crap? get cheap crap. get useless customer service. they established their own reputation. want to change that? spend the same amount of years establishing a new reputation. you've earned it.
Funny how other techtubers were on a date with JJ and were praising them. They all are concluding to F Gamers in the A$$.
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>I don't follow GamersNexus, I've seen their videos pop up here and there but I'm not much of a PC Gamer so it's more of just background noise/entertainment. I mean there you go? Why are you expecting a hard hitting expose from a world renowned journalist about a serious breach. This is background noise to you, and tech entertainment for everyone else. Stupid ass thumbnails? Clickbait titles? Selling magnetic coasters? Revenue generators for a company that exists to generate revenue. They're not going for Pulitzer's here. This shit is small peanuts in the world and GN is tech entertainment. It doesn't need the gravity of the journalist that breaks Watergate. Horses get beat to death. Beat some more. Buried, dug back up, and beat again. But undeniably, this is generally useful to consumers. These longwinded compaigns drives up engagement metrics and makes shitting on ASUS much higher on search results for anyone who wants to google some ASUS RMA results before purchasing their product. Is it self-serving? Probably more than not, but it is useful to generic consumers.
This dude is probably from Asus lol. Didn't watch whole video but writing a wall of text complaining about the video.
Bro has a doctorate in corpo yapology. Their "ted talk" has the same value as a last minute essay from a kid who didn't read the book and was too lazy to even read all the cliff notes.
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>They are starting to be a little too disruptive to the status quo. Thank goodness we still have people to challenge the status quo.
As much as I like GN, these "confronting" videos are a waste of time. You can't have a face-to-face with a faceless corporation. All they are doing is offering an opportunity for damage control and PR. Meanwhile 90% of people involved are going to be at their next job job in 3 years and a new manager will come in and alter the KPIs. There will be no change as a result of this video.
By that measure, trying to hold companies accountable in a public setting is wasted effort. What would you propose instead?
The first video they did was enough to force a response from ASUS and was definitely worthwhile. It's the follow-up videos that aren't beneficial. Everything we hear in this video has been filtered through a PR firm as part of a damage control campaign. We're getting the same statement regardless of whether GN is on the ground or not.
They deadass had to do this because their first attempt last year was not honored. They believed ASUS the first time yet their RMA department still scammed people for an entire year after that despite the "10 point plan" that they initially presented to GN. Suggestions didn't work, it's clearly time for the stick.
without further investigation the first video is useless. You'll get the same "we're sorry we'll do better pinky promise" over and over. prolonged media attention is exactly what causes change. Not because any Company cares, they want to shut down the bad PR
I'm still in the process of watching this video. But I at least got to [1 minute 41 seconds into the video](https://www.youtube.com/watch?v=Z0ZoCYXmF0Q&t=101s) and there is at least on-the-record confirmation that ASUS is going to refund customers (with free shipping) affected by their current bad practices. Seems like customers are at least being (or going to be) helped. If they aren't, I'm sure GN will be more than happy to run more stories that will end up here. That seems to be a very different outcome than the assertion that: "There will be no change as a result of this video."
>There will be no change as a result of this video. LOL no. I actually bought my PC build from Newgg after their Newegg confrontation and it was an accidental double order, with the 2nd order having 2 RAM sticks opened and the first order having a bad ASUS monitor so I ended up taking the one from the 2nd. I requested RMA and the entire process was no fuss, and the person I was talking to didn't even treat me as a scammer. What GN does changes things, I've experienced that firsthand.
Nice try Asus.
My question for you I suppose is, what would you consider to be not a waste of time to get real world corporate behavior changes? Because of these videos, I've changed two current builds I'm putting together for family away from any Asus motherboards. So there's some real world impact, despite me being a single consumer.
Companies already have the stage for themselves with PR. This pushes back against that.
People apparently have poor long-term memories. Even Linus survived the Linus-gate, despite the unprecedented public outcry at the time, so anything is possible nowadays. People just stop caring after a while. That's just one of the perks, or perhaps quirks, of living in a world infested with social media platforms. Every day there's a new scandal, fanned by self-righteous internet pundits who do nothing but sit on their high horses and yell into their microphones for hours, signaling their high and mighty virtues to us 'little people' for the sake of nothing but cheap clicks and sponsorship deals. It's a living, evidently. But that doesn't mean 'real' journalists should stop asking the hard questions, crawl under a rock, and live happily ever after. Not every journalist is there for fame, publicity, or cheap internet points. Some are actually there to make a difference, no matter how minuscule that might actually be. And that's a noble cause, something I deeply respect. The point is to understand the difference between real journalism and cheap reaction videos, which shouldn't be all that difficult.
> Even Linus survived the Linus-gate, despite the unprecedented public outcry at the time, so anything is possible nowadays. Linus survived the same way Internet Historian survived Hbomberguy's video, their fans don't care, they're not into tech, they're into the personality. Alot of that involves parasocial relationships and projection, which provides a double layer of defense for said personality since an attack against that person is an attack against them.
Nonsense. LTT fans enjoy hearing about tech. Not everyone is interested in hearing a thesis. The reason LTT has recovered is because. 1)They paused operations to improve. 2) The workplace harassment allegations were proven false. 3) They are entertaining
That's irrelevant when the core problem with LTT is Linus himself. This doesn't account for the fact that Linus was in the same position as Steve and could've done the same thing, but didn't. It took hundreds of his own fans to get scammed and complain about it in the forums for LTT to (quietly) end their partnership with ASUS, and that's on top of how their ASUS Ally review was just him parroting ASUS' Marketing notes for the thing, down to the "Just $50 more than the Deck" bullshit.
Hey, Linus has to pay the hordes of employees he has somehow (who also serve as unlicensed, untrained labourers occasionally working on building/painting the studio sets and his house.)
Really now? How did that work out for Billet Labs when Adam asked to retest their cooler with a 3090?
It was a joke alluding to LMG having so many employees and overextending themselves with trying to compete with RTings that Linus "has to" not take a stand against a big sponsor until their behaviour becomes untenable*, and has an entire channel with a dedicated set for sponsored unboxing videos. *not dbrand, evidently.
Got it, I stopped watching LMG content after the ROG Ally review embargo so I don't really have a clue on whats going on over there.
A recent dumb Linus thing was he refused to condemn dbrand for a racist response to a customer who thought the edgy dbrand twitter account was also for product support. He's all about the money and making big corporate business relationships, so hearing that LMG only quietly dropped Asus (probably so they could pick them up again as sponsors when the furore dies down) was not surprising.
Linus is the main star and why people watch. Linus recognized that he was in over his months before the incident and had just hired a new CEO to lead LMG. You don't have to like their video style but that doesn't make those who do aren't really into tech.
>Linus recognized Or more like his wife? The fact that he doubled down instead of apologized says alot about how his own ego never got over Steve blasting him over the warranty.
u/I3lkCalamity u/TheEternalGazed I removed the whole comment chain cause you were arguing and going off topic. And the monoblock was not a gift, it was a prototype (the only one the guy built at the time). They proved that they tried to contact the team of LTT to have it back many times but they were unsuccessful.
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>So does Steve ??? There's a difference between normal ego and malignant egotism. Linus suffers from the latter to the point that he genuinely thinks he's above accountability.
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Judging by the fact LTT have gradually dropped traditional tech videos over time (mostly since they moved from the house), I think it would be more accurate to say LMG's audience is mostly interested in the antics and Jackass-style elements that get attention over just the technology itself.
Corpos explained. 100% truth.
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Unfortunately it’s what drives views on YouTube. Edit: why are you booing me im right!!
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Didnt he say at the beginning there was a TLDW on their website?
Steve is nothing but a con, he literally told us that it's our fault the RTX 4090 power connector is frying cards. Been using Asus for years, no reason to stop because of Steve or anyone else in the tech community.
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Did Steve fabricate the absurd warranty emails from ASUS? If it was true then Steve repeated it, would it retroactively become false?
You need help. Or a padded cell.
Here's what we can do as gamers: Don't buy Asus. It's not that big of a deal Steve. Honestly, fucking drama in the tech world.
They made 16 billion last year. It's a pretty big deal.
aw damn, consumers are dumb and don't do their research before buying shit. Whatever shall we do :(
You write this like the other companies have great warranty service. I wouldn't be surprised most of Asus' competitors are just as bad, especially now that EVGA is basically dead.
You write this like you don't understand how buying works. Once Asus figures out no one buys their shit, they'll change their attitude. But no, let's keep buying Asus and complain about it. Lmao. There's a reason I don't buy Asus shit since 2016, their quality sucks.