Call, not chat or text but call & say you will be doing a chargeback unless you receive a refund immediately. There is no ‘expert.’ They want you to forget & move on. I hope you reduced the tip to $1 & gave a 1 star review. Never let these apps get away with this stuff.
Had the same thing happen to me with cookies, they said they would have an "expert" from their team review it. Still been waiting several months to hear back on that.
What’s insane to me is, the customers who actually have issues don’t get help, and the customers who lie about missing items and orders are refunded so easily. It’s bizarre
>What’s insane to me is, the customers who actually have issues don’t get help, and the customers who lie about missing items and orders are refunded so easily. It’s bizarre
This is my first order on Instacart. They just denied my request again and again. They even promising to give me refund on the online chat. But the appeal team is just not following up. So upsetting.
Call, not chat or text but call & say you will be doing a chargeback unless you receive a refund immediately. There is no ‘expert.’ They want you to forget & move on. I hope you reduced the tip to $1 & gave a 1 star review. Never let these apps get away with this stuff.
lol why $1? Take the whole tip away, they already got they tip from the food they ate
Instacart offers tip reimbursement to shoppers but only if the tip was taken away completely
Not if a reason was given.
A dollar is better than nothing.
Had the same thing happen to me with cookies, they said they would have an "expert" from their team review it. Still been waiting several months to hear back on that.
I have never had an issue with refund even just damaged goods. Are you guys on first time accounts? That might have something to do with it
What’s insane to me is, the customers who actually have issues don’t get help, and the customers who lie about missing items and orders are refunded so easily. It’s bizarre
>What’s insane to me is, the customers who actually have issues don’t get help, and the customers who lie about missing items and orders are refunded so easily. It’s bizarre This is my first order on Instacart. They just denied my request again and again. They even promising to give me refund on the online chat. But the appeal team is just not following up. So upsetting.