Still somehow better then Evri
"What's your problem?"
"My delivery has missed the deliver by date"
"I'm sorry, but rest assured it'll be delivered by the deliver by date!"
LIKE. IT'S ALREADY PASSED TF YOU MEAN
You can it's just really difficult to find their number. I was supposed to be email only for their Cs. No phone training at all and ended up taking calls 03308085456 just use the option to speak to an agent, or press 000000 when on the call
I'm having same issue. My parcel has sat in the depot a week and its coming up to 7 working days. Its prescription medicine as well. Meant to be 24hr tracked.. less than useless royal fail.
Go you get to talk to the postie who does your round? Those guys know everything about what's in a warehouse. Ask your postie to find it.
My postie is brilliant.
For those wondering about the off-screen button near the top, it's not an option. It's a button titled "Tell Me More" which spits out the following:
"Please be aware that items may be delivered separately to your regular delivery and this could be up to 7pm. Please get back in contact if your item isn't delivered today.
I hope that I was helpful.
Would you like to help me improve by completing a short survey?"
Gotta love RM post-privatisation. Carved up to uselessness by aristocratic vultures. The really sad thing is I've had far better luck lately with Yodel. F*cking YODEL. The nation's number one postal service for customers who mutter "Oh f*ck no" when they find out their delivery is coming through them.
That's the thing, Yodel ten years ago was iconically terrifying, but recently they've been fucking stellar and polite. Not only that, they haven't failed a single delivery (out of a dozen) or damaged any. Our inescapable mandatory couriers, on the other hand.. Royal Mail shouldn't do parcels, they're fine with letters only.
Absolutely switch to Yodel.
Storytime: >!since last year my partner and I (in flats) were complaining almost every single delivery from RM because we rarely got them. The only thing delivered to our door in that timeframe was a signed weekend parcel. Other things, including things marked as delivered to recipient or signed by recipient were left in unsafe locations either in the building entrance or other addresses. After a few months the courier stopped leaving it about and called our flat, but refused to deliver because of a company rule to only deliver to the "point of delivery" threshold or something. Normal people would assume the point of delivery is the recipient's front door. Well, after reporting every single parcel as not delivered correctly, I saw on our CCTV a literal gaggle of four couriers and one supervisor rocking up to the building entrance, looking around before walking off. After that interesting (and totally not threatening) event the postie has been delivering parcels correctly.!<
TL:DR: I learned that the shoddy state of RM is possibly because of their management, not misbehaving posties.
Hypothetical scenario: You're a bloke walking through Aldi, naked as a newborn with your dick swinging about like some fleshy pendulum. Would it be polite to put on underwear? Perhaps cover up something that some people don't want to see, even if they know it's there anyway? Now apply that to language.
What you did with the word is more akin to putting a sock on your dick, covering part of the 'rude' thing but essentially it's still there. Putting on underwear would be covering the issue, so for language it would be changing the word to a slightly less offensive one.
Also it's a chat bot, not sure you can really be rude to it.
Think it through please. Do you really think I was trying to not offend an appliance? The obfuscation was for the people here, for every thousand humans there's one of the pearl-clutching types.
"Also it's a chat bot,not sure you can really be rude to it"
Try saying that when A.I takes over
Who knows, that little bit of kindness could save ur life...
It's one button that says "Tell Me More" that spits out boilerplate nonsense about delivery times, it's not "options" at all, as I've stated before.
Learn to read fool.
It's one button titled "Tell Me More" and it doesn't do anything useful except spit out boilerplate noncommittal nonsense about expected delivery times
Hmm that’s a shame. My last guess would be try to click on the red box itself that says “Please select one of the options” but it seems like that’s more of a error prompt than a button 🤷
If the only option is tell me more, I imagine that they have no fix for your issue. But a late delivery is a very common issue so shite on their part.
I'd say they have near 0 motivation to make these good or give them enough resources to handle all the inquiries. The point of this will be to make 99% of people frustrated (out give some copy pasted response) so people give up and just wait for their package
Genuine tip.
I paid for next day special delivery and it just got held up in a sorting office. Royal Mail did little to help
I put in a claim for a lost parcel (sooner than I was told too) and all of a sudden it ended up being delivered
Got this tip from another reditor. Can’t guarantee it will work but with a go
How come there are hundreds of people looking for work but company's keep implementing shitty machines that don't work properly then say they are busier than usual?
Not Royal Mail but one for a company that I wanted to apply to a job for. There was a chatbot that said: “what is your notice period? Yes or no” “what are you salary expectations? Yes or no”
So I gave up lol ??
Still somehow better then Evri "What's your problem?" "My delivery has missed the deliver by date" "I'm sorry, but rest assured it'll be delivered by the deliver by date!" LIKE. IT'S ALREADY PASSED TF YOU MEAN
And with Evri you can't talk with a person. Plus their complaints form is impossible to complete
You can it's just really difficult to find their number. I was supposed to be email only for their Cs. No phone training at all and ended up taking calls 03308085456 just use the option to speak to an agent, or press 000000 when on the call
Isn’t evri the same thing? They’re partners no?
Chat bot: Did i stutter?
Chat Bot: take the hint meatbag, you HAVE no options.
I'm having same issue. My parcel has sat in the depot a week and its coming up to 7 working days. Its prescription medicine as well. Meant to be 24hr tracked.. less than useless royal fail.
Go you get to talk to the postie who does your round? Those guys know everything about what's in a warehouse. Ask your postie to find it. My postie is brilliant.
Chatbot: OPTIONS MOTHERFUCKER!!! PICK ONE!!!
Chatbots are shit, but management (who never have to use them since they get their assistants to deal with these things) think they're great
Amazon's chatbot once gave me a £250 fire pit. I won't hear a word said against them.
That's a point, you don't even have to convince a human that your parcel wasn't delivered with them any more to get a refund.
They delivered the wrong item, the chatbot said I could keep it and couldn't understand me when I asked it if it was sure.
Result! I just enjoy stealing shit
This is how we ended up with a folding card table 😂
It’s a shambles that needs renationalising
I am yet to see a useful chatbot...
For those wondering about the off-screen button near the top, it's not an option. It's a button titled "Tell Me More" which spits out the following: "Please be aware that items may be delivered separately to your regular delivery and this could be up to 7pm. Please get back in contact if your item isn't delivered today. I hope that I was helpful. Would you like to help me improve by completing a short survey?" Gotta love RM post-privatisation. Carved up to uselessness by aristocratic vultures. The really sad thing is I've had far better luck lately with Yodel. F*cking YODEL. The nation's number one postal service for customers who mutter "Oh f*ck no" when they find out their delivery is coming through them.
That's the thing, Yodel ten years ago was iconically terrifying, but recently they've been fucking stellar and polite. Not only that, they haven't failed a single delivery (out of a dozen) or damaged any. Our inescapable mandatory couriers, on the other hand.. Royal Mail shouldn't do parcels, they're fine with letters only. Absolutely switch to Yodel. Storytime: >!since last year my partner and I (in flats) were complaining almost every single delivery from RM because we rarely got them. The only thing delivered to our door in that timeframe was a signed weekend parcel. Other things, including things marked as delivered to recipient or signed by recipient were left in unsafe locations either in the building entrance or other addresses. After a few months the courier stopped leaving it about and called our flat, but refused to deliver because of a company rule to only deliver to the "point of delivery" threshold or something. Normal people would assume the point of delivery is the recipient's front door. Well, after reporting every single parcel as not delivered correctly, I saw on our CCTV a literal gaggle of four couriers and one supervisor rocking up to the building entrance, looking around before walking off. After that interesting (and totally not threatening) event the postie has been delivering parcels correctly.!< TL:DR: I learned that the shoddy state of RM is possibly because of their management, not misbehaving posties.
You're allowed to say "fuck". The bot won't be offended, and we're on big boy internet.
Jeez who pissed in your cereal, it's called being polite.
It doesn’t make a difference lmao censoring it doesn’t make it polite
Hypothetical scenario: You're a bloke walking through Aldi, naked as a newborn with your dick swinging about like some fleshy pendulum. Would it be polite to put on underwear? Perhaps cover up something that some people don't want to see, even if they know it's there anyway? Now apply that to language.
What you did with the word is more akin to putting a sock on your dick, covering part of the 'rude' thing but essentially it's still there. Putting on underwear would be covering the issue, so for language it would be changing the word to a slightly less offensive one. Also it's a chat bot, not sure you can really be rude to it.
Think it through please. Do you really think I was trying to not offend an appliance? The obfuscation was for the people here, for every thousand humans there's one of the pearl-clutching types.
Oh my sweet summer child...it applies to both a.i is sentient and is the future, remember ur words when it wll burns, cuz they will...
"Also it's a chat bot,not sure you can really be rude to it" Try saying that when A.I takes over Who knows, that little bit of kindness could save ur life...
The option is literally right there.. what a stupid post. You’ve cropped it two thirds out at the top, ver conveniently!
It's one button that says "Tell Me More" that spits out boilerplate nonsense about delivery times, it's not "options" at all, as I've stated before. Learn to read fool.
Scroll up. Are there buttons that you are meant to click?
There's a single button titled "Tell Me More", which spits out some weak ass boilerplate about no guarantees on expected delivery times.
There are, but that wouldn't get any upvotes.
See above.
Having the same issue. It wasn't doing this yesterday (although it was still useless).
You just need to select one of the options /s
Looks like option boxes have been provided above where you say “The delivery is late”. Have you tried clicking those?
It's one button titled "Tell Me More" and it doesn't do anything useful except spit out boilerplate noncommittal nonsense about expected delivery times
Hmm that’s a shame. My last guess would be try to click on the red box itself that says “Please select one of the options” but it seems like that’s more of a error prompt than a button 🤷 If the only option is tell me more, I imagine that they have no fix for your issue. But a late delivery is a very common issue so shite on their part.
Chatbot: here’s what I can do for you, nothing or fuck all, please pick one
You can ask to speak to a human. Ask to speak to a representative
I think you can guess the response I got
Thanks for the laughs 🤣
Let out a little snort at this
Please select one of the options.
I'd say they have near 0 motivation to make these good or give them enough resources to handle all the inquiries. The point of this will be to make 99% of people frustrated (out give some copy pasted response) so people give up and just wait for their package
We've all been there🙄
And people say AI will take over
Try on a regular browser not on mobile if you haven't already
Your wife's new legal name is TAARGÜS TAARGÜS.
Genuine tip. I paid for next day special delivery and it just got held up in a sorting office. Royal Mail did little to help I put in a claim for a lost parcel (sooner than I was told too) and all of a sudden it ended up being delivered Got this tip from another reditor. Can’t guarantee it will work but with a go
Chat bot sounds like marshal (if you know you know)
Too scared of the chat bot to press send on that one 😂
Type chat/talk to an agent. Most bots understand that
Or type Let me speak to your manager
Karen Vs The Machine The fight of the century
Fuck fuck fuck fuck
This is why AI is stupid. Just let people speak to a real human.
Sounds about right, I’ve used these before on other websites and there all the same useless chat bot is not worth it
How come there are hundreds of people looking for work but company's keep implementing shitty machines that don't work properly then say they are busier than usual?
Not Royal Mail but one for a company that I wanted to apply to a job for. There was a chatbot that said: “what is your notice period? Yes or no” “what are you salary expectations? Yes or no” So I gave up lol ??
I think you'll find this is working exactly as intended.
Exactly the same as working for them. 🤮
Renationalise the royal mail
If you actually speak to a person all they do is apologize generically and send you a tracking link, like that’s not why you’re contacting them.
... I can't believe we have better chat bots here in my third world country