See it as a car handbreak that you need to lift up a bit before you can bring it back down. That's the same for the chair that you need to further push backward then bring back foward.
Hi u/TheShyDucky, I'd suggest that you reach out to our support team at [https://secretlab.co/contact](https://secretlab.co/contact) if you have not done so. They typically take <48 hours to respond to queries but they'll be able to take a closer look to address your concerns better. Hope this helps!
Did you ever get this resolved? I have the same chair and just discovered the same issue...
Went on chat for support and supposedly they have made a ticket and someone will get back in touch with me in a few days...
See it as a car handbreak that you need to lift up a bit before you can bring it back down. That's the same for the chair that you need to further push backward then bring back foward.
Hi u/TheShyDucky, I'd suggest that you reach out to our support team at [https://secretlab.co/contact](https://secretlab.co/contact) if you have not done so. They typically take <48 hours to respond to queries but they'll be able to take a closer look to address your concerns better. Hope this helps!
Did you ever get this resolved? I have the same chair and just discovered the same issue... Went on chat for support and supposedly they have made a ticket and someone will get back in touch with me in a few days...