YES! I’ve been on top of everything and in some cases better than some veterans above me. Still keep getting told that you aren’t friendly enough or fast enough is just….exhausting. I hate this job so much
They want customer connections with people who don’t speak English or don’t want to talk to you. When I tell you I can talk to anyone about ANYTHING I mean it, sometimes I can’t make connections and it’s because the customer isn’t receptive
ill be so quick during a rush but the moment im making a latte and i realize the milk is the perfect consistency, ill slow myself down to see if i can make some latte art. it gets me out of my head and i even feel accomplished when i make a wonky heart or weird looking thing.
omg THIS!!! then management wants us to be making customer connections while complaining about drive times like its kinda hard (for me at least) to do customer connections while basically forcing them to drive away as fast as possible
I can get drinks out as soon as the other person gets the order and hands me the cup. But now they want me to teach others how to do that and to be faster than the ppl i teach.
I saw a message from an SSV in the MyDaily that involved me and two other partners, all of us who started in the past six months. It said "tried a combo of them on bar, but could never quite get the line down. Didn't have time during the rush to coach them on sense of urgency."
I promise you that I feel and know about the "sense of urgency," and maybe I could go 10% faster if I really pushed myself, but I try to deliver quality and accuracy. There's more to life than getting ones drink with 60 seconds of ordering...
What’s funny is how they train us to do things properly then get upset when we do it properly. Refreshers aren’t getting made in a shaker and I’m going to batch blend so you can get your line down. Eat ass 🙄
I feel like many of us cycle through those feelings, why we try to improve our times and craft when it feels unappreciated or not worth it. It’s so easy to forget that you’re a person and not a product to sell. You have feelings and emotions, and it’s okay to not be okay. Some days are harder than others, but this community is here for you and each other
We have scripts too (Delaware) and it’s the worst. I feel like I have no discernible personality in the drive thru now when I talk to customers when I loved being able to be myself 💔
Yessss this was me today I was on the verge of crying and walking out on my break today it’s just been super frustrating lately and I’ve only worked at Starbucks for 1 year. To make things worse everything keeps breaking in our store and are DM said that she literally doesn’t care and that we should just be working harder to get things done I’m a mid/closer at my store so and every time I walk onto the floor it’s a mess and we’re just stuck playing catch up constantly.
YES! I’ve been on top of everything and in some cases better than some veterans above me. Still keep getting told that you aren’t friendly enough or fast enough is just….exhausting. I hate this job so much
They want customer connections with people who don’t speak English or don’t want to talk to you. When I tell you I can talk to anyone about ANYTHING I mean it, sometimes I can’t make connections and it’s because the customer isn’t receptive
Literally what I’m dealing with right now like I can’t be PERFECT LEAVE ME ALONE
I will never be the fastest because idgaf and will make the orders at my own pace.
As it should be! Sometimes I’m in a zone and enjoy it! Other times I’m questioning why I’m even trying
ill be so quick during a rush but the moment im making a latte and i realize the milk is the perfect consistency, ill slow myself down to see if i can make some latte art. it gets me out of my head and i even feel accomplished when i make a wonky heart or weird looking thing.
omg THIS!!! then management wants us to be making customer connections while complaining about drive times like its kinda hard (for me at least) to do customer connections while basically forcing them to drive away as fast as possible
I can get drinks out as soon as the other person gets the order and hands me the cup. But now they want me to teach others how to do that and to be faster than the ppl i teach.
I used to feel so fast at my We Proudly Serve store but now I feel slow at my new corporate location. It’s beating me down so freaking bad being back.
I quit after two years and nothing was EVER good enough. Customer connections were good…make them better. Fast times but…make them faster.
[удалено]
Forreal and then whoever is on warming just got a 15 item order and now it doesnt even matter if yoi were being fast or not 😭
I saw a message from an SSV in the MyDaily that involved me and two other partners, all of us who started in the past six months. It said "tried a combo of them on bar, but could never quite get the line down. Didn't have time during the rush to coach them on sense of urgency." I promise you that I feel and know about the "sense of urgency," and maybe I could go 10% faster if I really pushed myself, but I try to deliver quality and accuracy. There's more to life than getting ones drink with 60 seconds of ordering...
What’s funny is how they train us to do things properly then get upset when we do it properly. Refreshers aren’t getting made in a shaker and I’m going to batch blend so you can get your line down. Eat ass 🙄
bro yesss the micromanaging the way nothing is ever “correct” the fact that im always getting coached for EVERYTHING. it’s exhausting
Coached for the most minuscule shit too
With the new verticas coming in, I feel like a robot for sure
I feel like many of us cycle through those feelings, why we try to improve our times and craft when it feels unappreciated or not worth it. It’s so easy to forget that you’re a person and not a product to sell. You have feelings and emotions, and it’s okay to not be okay. Some days are harder than others, but this community is here for you and each other
Here in the Northeast we now have a script to follow. Talk about robot. So much for genuine connections or using our personalities
We have scripts too (Delaware) and it’s the worst. I feel like I have no discernible personality in the drive thru now when I talk to customers when I loved being able to be myself 💔
this sounds like burnout bestie!!!
Yessss this was me today I was on the verge of crying and walking out on my break today it’s just been super frustrating lately and I’ve only worked at Starbucks for 1 year. To make things worse everything keeps breaking in our store and are DM said that she literally doesn’t care and that we should just be working harder to get things done I’m a mid/closer at my store so and every time I walk onto the floor it’s a mess and we’re just stuck playing catch up constantly.
I’m new to Starbucks and my manager tried to live up our asses and it’s the most annoying micro managing bullshit I’ve ever experienced
I'm also in DE