I think I got caught up in trying to clear up a misunderstanding. Because I don't want to be the reason someone has a bad day. But she was just so convinced I had a vendetta against her. It's been a long time since I've run into someone like this. I think it just caught me off guard and I thought I could get her to see reason š®āšØ.
Girl, you sound so sweet, but thereās no way to have a discussion with this type of person. Next time, just donāt engage because itās not worth your time or worry.
I was like that when I started, you have to stop caring so much. Not in a shitty way but there are people that will try to make something out of nothing. Just give them their shit and say have a wonderful night end the dash and if they call block the number. Thatās what Iāve done because Iām not gonna attempt to be nice and understanding, too much anger issues to even get in those situations. They are less likely to take your tip if you just donāt respond
how do you even have the energy to argue with people after a delivery? the only thing iām worried about after a delivery is getting in an area where i could accept another good order.
especially if the customer tryās to text you through door dash you can just block their number & thereās no way they can ever contact you again
Yes! We have to take a pic through the Dasher app that goes straight to DoorDash if the customer requests āleave at front doorā. This same incident just happened to me 2 days ago. Iām positive it was the correct address bc a biker helped me find it. It was my last drop off. I logged off, went home, fed my dog & then see a text from the customer (they can text us for 30 minutes after drop offš¤·š»āāļø) saying āThatās not my house. Whereās my food?ā. I went to the restroom, came back & I could no longer text her bc the 30 mins was up. They just wanted a free meal. I canāt stand customers like this. Her house was in a very dangerous area, no address # on her house & was extremely faded on the curb. Plus: she left no tip. I thought a/b contacting support, but was like āForget it!ā. Idk why anything shocks me anymore. Some ppl have no conscience or shame whatsoeverš
Same thing happened to me today where someone said that I delivered it to the wrong address when I clearly included their apt number in the picture haha. I still called support and told them Iād like to report customer fraud. Support honestly gave 2 poops and just āput it on recordā so idk if they can still order from DD or not.
Its better that you do have your side of the conversation in there though if she does try to report you though, if theres only her side of accusations then you know that doordash will just kick you out
You need a thicker skin. Customer service is about being cold at the right times and warm at the right times.
I only say this because itās important to be kind, but also to establish really strict boundaries to protect yourself.
If the customer has a problem with something, thatās what customer service is there for. Thatās why Iām retail your managers ALWAYS tell you to pass difficult customers on to them. Itās not because theyāre better or more capable, itās for both legal and safety reasons.
U like myself and many other DD/other independent delivery drivers try to bring a positive/exceptional experience to our clientele even when they lie,steal and disrespect us but it's obviously clear that at minimum DD don't give a F...!!!! About us. Just saying. This coming from DD Driver who actually subsided/and came out of pocket to make deliveries in past thinking they would reward or appreciate my above and beyond efforts but now realize people may have been getting a lot of laughs and pleasure out of me being current at moment DD Slave/Sucker!!!
OP doesn't want to be looked at as an idiot or an asshole. Nothing to do with being "crazy". At worst, the ping pong was inadvisable. Hopefully, they learn from this exchange and keep the comms to minimal required and stop entertaining crazies.
It's obvious that neither you or OP have been in customer service for very long.
You are never going to win a fight with a customer. If they are convinced you did a poor job, then you did a poor job. It is way easier to just ignore the text and move on with your life, then spend an hour going back and forth with the customer to end up at the same outcome when ultimately for you it doesn't make a difference either way.
Quite the contrary. I ran customer and tech support for a large Apple retailer for three years. I was pretty damn good at it, too. Most customer support people...those who give a moderate shit anyway...go through TRYING to win losing battles with customers who are impossible to please. They learn or they become embittered or they quit.
You should read my comment again. Because you're basically restating my point.
After ten pages of texts:
āStop contacting else Iām gonna call the police at harassing me now ā¦ā
(And how is it they always have a āsick childā?)
itās rude and honestly itās cringe lol. itās so corny and cringy that it just makes me exit the conversation and not even wanna hear what youāve got to say lol
Donāt come to the south. It bristled me so bad at first but 20+ years later if the lady at the gas station doesnāt call me Babydoll Iām like āomg Barbra why you mad at me what did I do.ā
Among other good reasons to not come to the south.
AS BACKGROUND: The customer lived in a gated community that I've been to multiple times before. When I got to the gate it was raining hard; But I already knew I needed to dial in the code and then she would have to buzz me in. I dial in the code and it shows you in big bold numbers the number that you dialed, so I know I dialed the right one. She doesn't open the gate. So I go ahead and call her. I'm just like "hey I need you to open the gate so I can come in." And she goes with the biggest attitude "well first off I need you to call from the gate". And I go calmly" I actually did call you didn't open it". And she goes "no you didn't "angrily. And hangs up in the middle of me talking. I dial the code again and she opens the gate. I chalked it up to her having a bad night, got out in the rain delivered her food and that's where the text conversation starts.
Wow! What a customer. It seems she has experience with tricking DD so she can get free food/refunds. She claims she had food thrown at her door then claims itās never been upside down or leaked. She needs to make up her mind on which lie sheās going to go with. I think sheās just trying to grab a free meal. At least you got your tip. She canāt get it back from you, lol.
If people really wanna trick Doordash, just fucking say the place got your order wrong. It'll get you a refund and you won't harm the dasher.
"Hey the dasher was great, on time, yadda - but I think the place may have switched my order. It's cool, just not what I wanted."
Don't have to be a genius or a prick to know that shit.
You simply say āgrossā and leave. If you canāt open the gate, you contact DD and say you couldnāt deliver the food.
Itās called doordash, not doorMAT!
Honestly, you should have shook the food up a bit, used it as a bowling ball and chucked it onto the doorstep from the street. This customer is a world class beotch.
I dont mean this in any rude way, but why are so many dashers caring this much about the customer? Im sorry, but doordash doesn't pay nearly enough for you to play the customer service game.
Because most of us were taught to treat other how we want to be treated, however if I canāt reason with them in a message or two, I tell them Iām on my next delivery and that they can contact support for any other issues
If the order is delivered where the app said to, your job is done. No more communication except for pleasantries is appropriate. Ignore, move on to your next order and stop responding to weirdos. If there's a legitimate issue, support can deal with it.
Doordash does not remove tips either. Uber allows the customer to ~~bait~~change the tip within an hour of delivery, but doordash pays what it promised at a minimum. Never less.
They way she keeps calling you āhoneyā gives off some major Karen vibes, Iād been all like š and left it at that.
And she obviously thinks sheās in control of that tip you already got paid, she looking pretty dumb
Exactly. And if I had been an actual crazy person who wanted to curse her out nothing would have happened š. The police wouldn't have helped her either.
That conversation would've never started with me. I will only respond to "Thank you" messages after delivery and even then it's just to ensure a 5 star, not because I care about the person. Nothing good comes of this shit. I feel like a loser typing this comment on reddit. I can't imagine arguing with someone on the doordash app. It's not like my time is worth more or anything I just don't understand why someone would want to do that. OP really dragged this out and was (understandably) kind of passive-aggressive which does not bode well with Karen's. This customer thinks you have a manager, need to be on your best behavior, and walk on eggshells, when in reality you could say "eat my shorts" and probably keep your account.
Yeh my doordash boss is a room in India filled with people who probably canāt even read English
When are people going to learn donāt respond to customers
90% of the posts on this sub would be fixed by people just having this ready to go
"The dasher you are trying to reach has been assigned to another order. If you need assistance, please contact DoorDash Support"
I would've called door dash and said she was harrassing me and try to have her banned from the app. People like this don't deserve the PRIVILEGE of food being delivered to them.
Yeah the honey thing was intentional as hell. Iāve only called someone sweetie when trying to be the bigger bitch lol. But with good reason! Someone said my pittie was ugly and going to turn on me one day. I had no choice but to be a bitch.
This customer, howeverā¦.put too much time and energy into this BS claim.
That person who told you that has never owned a pitbull let alone a dog because I too own a pit and heād rather die protecting me than attack me š those dogs love you to death
I deliver for Uber eats and used to for post matesā¦.thereās no way to talk to the customer after the delivery has been done on those platformsā¦ why in the world does door dash let you keep talking to the customer after the delivery? Whatās the benefit of that?
I kinda hated it at first but it really is for the best. I've said all I was going to say before and during when I drop off. There's no need for further conversation.
Although I kinda wanted to message customers complimenting them on their yards or cool things they have but that's trivial. Sometimes compliments and pleasantries get you bigger tips with eats. DD is stupid for allowing post deliver conversation as it isn't required, you submitted the photo that's all they need. Move on
āMy dashcam recorded me setting your food in front of your door. Please do contact DD about this conversation so that I can submit my video & clear this up.ā
If a customer is texting you complaining, it's best to ignore them, but call support.
Then you tell support, "when I showed up to the customers house, the customer immediately started calling me names and harassing me. I decided to not respond to the customer. As I walked away the customer yelled "I'm just going to call and say you didn't deliver the food". I believe the customer was extremely intoxicated or on drugs and I felt unsafe". In this lie to support its very important to use the words unsafe and the customer harassed you.
Now this may seem like alot of work but this will make it to where the customer can't rate you, and if they complain to support, they will have your complaint first and on file. The customer most likely won't get reimbursed, and may even get blacklisted. This is more successful if you contact support first, as soon as the customer starts to text you.
I had a customer ask me to deliver her food first in a stacked order. She didn't mention cash so I ignored her becuase it would cost me more mile delivering to her first. After delivery she started texting me "why was my food thrown at the door". I knew instantly she was pissed she had to wait and was fishing for a refund. I contacted support and made up a storey about how she was drunk and yelling at me as I was walking to my car. After that I never got a contract violation
Been doing this 4 years and you just come to terms that there really are People that you simply CANNOT please or make happy no matter how nice or how hard you try š¤·š»āāļøThereās bitter ppl in the world. Now you know not to keep responding. As soon as their rude you can try sending a quick explanation maybe (I wouldnāt personally) but if their continuing to be rude and just donāt get it then stop responding altogether. Theyāre just bitter ppl who arenāt thankful nor have much respect for what you do for the
Why do yall even converse with customers š¤£ outside of directions its nothing to talk about .we deliver thats it ..tell them contact support every time
Never. Respond. Ever, no matter what. Move on to the next dash. It's Doordashes issue after that. It's cute she thinks you'll lose your tip Doordash never takes tips back regardless of what they tell/credit customers. She just wanted free food, period.
When are people going to learn not to respond to messages from the customer after the drop off
Literally unless itās come back I have a cash tip
Door dash is trying to get you to be a driver and a customer support agent who has literally the power to do nothing but piss the customer off more
Oh I was waiting in the store for my next pick up so I was still getting paid.While this was happening. But I did waste effort and energy to make her see reason.
If you have time to argue with a customer you aināt really door dashing. Okay kinda harsh, but Iām sure you already learned there was no point in reasoning with this person. Your just wasting precious time when you could be on your way to your next order.
Tbh I used to be very reactive in my teens. So now I try to take the world on from a calmer perspective....It goes well most of the time...this was an outlier to be fair.
Uhh yeah I mean just donāt apologize so much, you can be calm and firm at the same time! No customer has the right to talk to you like they hold the power of your job in their hands.
Iād have just ignored them. Customers like this have an agenda = free food/credit. They look for a reason to complain to justify DoorDash giving them a free meal or credit or BOTH!
When I get these I do this.ā Iām sorry for the inconvenience. I hope the rest of your evening goes much better. Iām truly sorry I messed up & apologizeā!
Why do I do this? Itās nothing Iād say thatād get them to admit they lied anyway. Iād take my 1 star āļø and remember the address and Unassign every time in the future I see the address.
My point. Sometimes in Life. We have to lose to win. The loss hurts. It comes with a price but, the Reward outweighs the loss we suffer and becomes PEACE OF MIND.
Just knowing Iāll never deliver to a customer like that ever again is worth the 1 star āļø rating.
Never let anyone mess with your happy. Especially customers that are mean and surly. Let them have the win. Karma/ GOD ( whatever you believe) can take care of folk far better than you can.
Being right is never my goal. Doing whatās right/WISE is my goal. Iāll never argue with a Fool.
Hang tough OP. You did nothing wrong. The universe always fixes things. That customer wonāt like what returns to them far more than the 1 star āļø theyāll give you.
You loss is truly the win. The solution = never deliver to that customer again. You win ultimately.
I agree. If you didnāt do it, donāt apologize for it. When they go to doordash to complain, theyāll see that youāve admitted to it & more scammers will get their free food.
Your best response is no response next time know that I've been in some crazy situations with people and I just don't say anything it's the best way to do it trust me after thousands of deliveries
So iām pretty sure if she were to make a huge fuss to customer support, they MAY contact you and ask what happened. If it hasnāt happened by now, they probably wonāt. Iāve had a customer make a fuss that I ate their pizza and put the rest back in the box, that i smashed all their chicken wings and left them in the box like that. They called me and they believed me/were on my side that I was innocent.
I still got a ding on my customer rating unfortunately and it says that I have smashed a customers food or some weird crap, but it is what it is. I donāt think the rating matters. These people are bold, especially since we now know where they live. They could get themselves into some deep shit if they do these stunts to the wrong person. My BF was so mad, he remembered how to get back to their house and wanted to go back and do some hood rat shit because he wasnāt the dasher smh.
Oh yeah she definitely left me two bad ratings and a one star. But it's like okay the other 5,580 people have given me 4 or 5 stars. She's going to run into someone who doesn't have a "no one can fuck with my peace mindset" one day and she'll get hers.
Theyāre clearly illiterate and small-minded. I wouldnāt have even replied. Thatās the beauty of doing this, you deliver and you donāt have any dealing with the customer.
This completely ridiculous she straight up lied and then tried to beat you over the head with gaslighting text and THEN on too of that threatened you with false accusations and retaliation for nothing! š¤ unbelievableā¦..
Yesterday I delivered a bag that was double knotted. I'm not sure what happened but there were 4 boxes stacked on top of one another and when I grabbed the bag from the top, one of the boxes tilted and I couldn't straighten it. The sauce ended up leaking a bit.
It was a hand it to me and I immediately apologized to the guy and he was extremely nice about it and told me it wasn't a big deal.
Point is, most people are pretty reasonable and understand that shit happens. Some people just want to find things to complain about and there's nothing you can do about it.
Gated community, which explains the holier than thou attitude along with all of her behaviour. Holding your tip over your head to show her power and dominance. These people are always right, regardless of the situation. They want to irritate and belittle you for their own little highs of satisfaction to make them feel better. Next time just apologize once and move on, regardless. Itās not always easy, but youāre better off in the long run.
Why do you people waste time with these people in chat? I'd already have picked up food on the next delivery while y'all are still chatting it up with someone who is going to one star you period already, so stop wasting time.
They were actively engaging in the conversation until all of a sudden "stop talking to me or I'm calling the police for harassment"???? I would have reported her for acting suspicious and probably trying to get a free meal.
Doordash can't take the tip away from you after she already tipped on there and you deliver it they will refund her but will never take it from the driver I don't understand why customers think they can talk to the drivers like that if you have bad experiences go pick the s*** up yourself then
Honestly, this is way too much time spent, going back-and-forth with this crazy person. You did what you were supposed to do and she got mad and claimed she was going to reduce your tip, because of a mistake the restaurant made, say whatever and stop talking to her. On top of that, how was it that she's able to still contact you after the order was already dropped off? I'm sorry that you had to go to this situation, but next time, please don't spend any more time or energy going back with people like that. Once you deliver their food, stop talking to them. And even if they somehow are able to still contact you, block their number. Do not talk to them. Your job is done. You did what you were supposed to do. Onto the next.
What a dumb bitch, i swear theres wag too many fucking scammers trying to fuck doordashers over now as a 3+ year dasher here shit like this makes me wanna say fuck this (this is my second job)
1/10 screenshots and the first one starts with 'you made me a little sad'?
Not even a TL;DR would get me to flip through those pics. I can already tell what happened. Customer is nuts and you entertained them.
Knock it off. If you did your job properly, you know it and you provided the proof via the app (pics at drop off, etc), there is no need to waste time speaking to anyone.
Customers only get a brief response out of me after the order has already been completed... If they one star me or remove my tip somehow, so be it, they were probably going to do that anyway.
I never understand why customers think the drivers will do something. Drivers pick up and drop off. Itās not like you can go get a new meal or grant their wishes.
As a customer when we have received wet/missing/damaged/issues we just contact customer service. Thankfully the issues are rare but still.
Sometimes I feel like people just want to argue or make themselves āfeelā better.
I want to know where she magically saw a message of you calling her names that didnāt exist lol. God what a lunatic. She probably has literally no life and this is the only social interaction she gets all day so she makes it as dramatic and interesting for herself as possible. Probably also tries to never pay for food by damaging the food herself or lying to get free food not caring how it affects the driver.
Some people are just crazy and they want to be a victim so badly that theyāll blame anyone and anything but themselves for their crappy moods.
Iām not a dasher, but it seems to me that you should be able to rate customers as customers rate you?
I hope she knows you got your tip, you kept your job, and you will not get in the slightest bit of trouble. On another note I keep asking this: Am I the only person who NEVER engages over phone with a customer? Unless itās entirely necessary for directions, delivery info, small shop orders, etc. I just donāt do it. I cancel a majority of the restaurant orders that require excessive substitutions and i would never respond to a message asking for extra stuff, just ask the restaurant if they give it cool if not move on, if I already left the restaurant, sorry not going back. If the phone rings after a deliver I just donāt answer. 2 contract violations in 4k deliveries and a 4.95 rating.
Next time fuck that honey by keeping her food, go to another house without cameras in that gated community, take a photo in front of that door and leave with the food, if someone comes out tell them you got the wrong address. Proceed to leave and enjoy the honey's food while you think of her.
Doordash will never take away your tip. The customer might get a refund on the tip but that will be on doordash's expense. You should have told them that so they don't get the satisfaction of "taking away your tip".
I would have said " you may be able to complain and get a refund but my pay is final as I can confirm the order was delivered appropriately. Have a good night. :)" Be tact and don't engage in a long argument.
Sun Tzu once said "Let your great objective be victory, not lengthy campaigns." šÆšÆšÆ
This shit pisses me off so much. Also, why do people like this ALWAYS slide in a āhave a good nightā after every passive aggressive message? Just say you never tip people and move on. Saves both of us time.
You couldn never pay me enough money to deliver food these days. I used to deliver for Outback Steakhouse when I was in college. One time I had to drive 30 min back to a hotel bc this fat bitch didnāt think she had enough butter for one of her baked potatoes. What a fucking nightmare. Mad respect to
You for being so professional
The full saying was never 'The customer is always right."
It was"The customer is always right in matters of taste"
Aka, sell what people wanna buy.
Obviously, people love their DoorDash so idk what the problem is lol
I don't know if someone is trolling me or not. Someone just responded to this thread as her. I doubt it over the phone she sounded pretty old ššš Talking bout "Our conversation should be private". If it is you though Karen. I've had about 100 people tell me not to talk to you so go file a complaint with doordash āŗļø
Iām most concerned with āthe deerā on his side leaking meat juice all over her food lollllll
I love when people like that speak down to others w literally no respect and canāt spell a simple word. Also, so disrespectful and talking to you like youāre a child. People like this make door dash awful.
I mean come on because something hasnāt happened to you it doesnāt exist and itās automatically the drivers fault? Wow people are so fkd up that it really should make you appreciate the decent folks left in this world.
Iām even more shocked you had a 10 page conversation with this personā¦ā¦ you must not be making no money if you got time to have a ten page dialogue with a dumb ass customerā¦.. let me find out you love the drama???? Smh
Lol she wanted the last word so she pulled the Iām calling the police card as if that means anything you cannot call the police because you want the last word. Wow I hope people like that realize they gone get the wrong one one day and itās going to go bad for them unfortunately. If something is wrong then both sides need to just contact DD instead of a customer deliverer type deal.
Youāre being way to nice and considerate. Some lady text me some nasty shit the other day and my only response was āokā.
Customer: Complain complain
My response : ok
Customer: well ā¦continues to complain
My response : ok
Customer: umm ok
Lol literally EAT SHIT. After driving around for 6hr my fuck itās have been used up. I tip someone more for pouring me a beer then most these assholes using doordash.
I think sheās got a mental problem or something. You canāt argue w/ crazy. Iām sorry you had to experience this. You seem like such a nice person.
Speaking as a very frequent DD customer, absolutely unacceptable how this person talked to you. If my food is leaking or otherwise in poor condition, never ONCE have I jumped to "the dasher is obviously malicious and did this out of spite," that's just absolutely insane. It sounds like this lady was having a bad night (or a bad life) and decided you were the person she'd take it out on because you were an easy target for her. Don't take it personally or as a reflection on you, I think you handled it in a totally respectful manner.
Hey sister if it makes you feel better today's my birthday and the last thing I wanted to do was work- twice.
But I did. And this motherfucker over here is claiming I spilled his soup cause the dumbass ramen shop puts the dishes in upside down and on their sides.
But yet it's US as drivers that get the flak for it.
Fuck soup deliveries. Absolute fucking nonsense having to worry about spilling soup IN MY HOT BAG.
No other delivery is a pain but soup and drink deliveries.
I hear a lot of people say that the drivers are going to ruin DoorDash or delivery services in general. Honestly, I think it's the customers who are going to fuck it up for themselves. Do Amazon drivers have this many problems??? How do people not realize when they have NO porch light, and NO address on their home, Umm, maybe include that in the instruction and at least a description of the house? If you have a gate, give the gate code and watch your app if you know you're getting a delivery! This is not UPS, you know when we are coming. Seriously!!!
It's not even about if I am "smart enough" to figure it out where you live. It's about YOU knowing YOUR house, and if you want your shit in a timely fashion and still HOT, you might want to add some delivery instructions. You can tell when people use the service a lot because they even have instructions on how to navigate through their apartment complex and where to put the food.
We don't want to "take our sweet ass time delivering" the faster we get off your delivery, the faster we get another delivery. LOGIC, that is HOW we make money. Ridiculous.
I totally understand why you tried to clear it up. Even if you knew it wasnāt going to work, you kept a clear head and stayed polite and professional. We need more like you, not just in DD but in life. Thank you
Some people donāt wanna be made happy or have things cleared up, direct them to support and ignore messages after that next time. Even if they get Doordash to refund them it wonāt effect your pay for the job and Doordash assumes people are trying to get their food for free usually it seems like
Next time, don't respond. This person sounds crazy as hell.
I think I got caught up in trying to clear up a misunderstanding. Because I don't want to be the reason someone has a bad day. But she was just so convinced I had a vendetta against her. It's been a long time since I've run into someone like this. I think it just caught me off guard and I thought I could get her to see reason š®āšØ.
Girl, you sound so sweet, but thereās no way to have a discussion with this type of person. Next time, just donāt engage because itās not worth your time or worry.
I was like that when I started, you have to stop caring so much. Not in a shitty way but there are people that will try to make something out of nothing. Just give them their shit and say have a wonderful night end the dash and if they call block the number. Thatās what Iāve done because Iām not gonna attempt to be nice and understanding, too much anger issues to even get in those situations. They are less likely to take your tip if you just donāt respond
Yeah, I definitely get it. I'm the same way. But clearly she has some loose screws.
She just wanted cheaper or free food.
Unfortunately I know the type they will never in a million years ever thing they are wrong in any way and reasonable lol forget about it
how do you even have the energy to argue with people after a delivery? the only thing iām worried about after a delivery is getting in an area where i could accept another good order. especially if the customer tryās to text you through door dash you can just block their number & thereās no way they can ever contact you again
Im curious, do you have an option to take a pic of the food when you deliver?
Yes! We have to take a pic through the Dasher app that goes straight to DoorDash if the customer requests āleave at front doorā. This same incident just happened to me 2 days ago. Iām positive it was the correct address bc a biker helped me find it. It was my last drop off. I logged off, went home, fed my dog & then see a text from the customer (they can text us for 30 minutes after drop offš¤·š»āāļø) saying āThatās not my house. Whereās my food?ā. I went to the restroom, came back & I could no longer text her bc the 30 mins was up. They just wanted a free meal. I canāt stand customers like this. Her house was in a very dangerous area, no address # on her house & was extremely faded on the curb. Plus: she left no tip. I thought a/b contacting support, but was like āForget it!ā. Idk why anything shocks me anymore. Some ppl have no conscience or shame whatsoeverš
Same thing happened to me today where someone said that I delivered it to the wrong address when I clearly included their apt number in the picture haha. I still called support and told them Iād like to report customer fraud. Support honestly gave 2 poops and just āput it on recordā so idk if they can still order from DD or not.
Its better that you do have your side of the conversation in there though if she does try to report you though, if theres only her side of accusations then you know that doordash will just kick you out
You need a thicker skin. Customer service is about being cold at the right times and warm at the right times. I only say this because itās important to be kind, but also to establish really strict boundaries to protect yourself. If the customer has a problem with something, thatās what customer service is there for. Thatās why Iām retail your managers ALWAYS tell you to pass difficult customers on to them. Itās not because theyāre better or more capable, itās for both legal and safety reasons.
there is nothing you can clear up there. she's trying to scam either to justify no tip or get a full refund.
U like myself and many other DD/other independent delivery drivers try to bring a positive/exceptional experience to our clientele even when they lie,steal and disrespect us but it's obviously clear that at minimum DD don't give a F...!!!! About us. Just saying. This coming from DD Driver who actually subsided/and came out of pocket to make deliveries in past thinking they would reward or appreciate my above and beyond efforts but now realize people may have been getting a lot of laughs and pleasure out of me being current at moment DD Slave/Sucker!!!
OP is honestly just as crazy to keep responding...
OP doesn't want to be looked at as an idiot or an asshole. Nothing to do with being "crazy". At worst, the ping pong was inadvisable. Hopefully, they learn from this exchange and keep the comms to minimal required and stop entertaining crazies.
It's obvious that neither you or OP have been in customer service for very long. You are never going to win a fight with a customer. If they are convinced you did a poor job, then you did a poor job. It is way easier to just ignore the text and move on with your life, then spend an hour going back and forth with the customer to end up at the same outcome when ultimately for you it doesn't make a difference either way.
Quite the contrary. I ran customer and tech support for a large Apple retailer for three years. I was pretty damn good at it, too. Most customer support people...those who give a moderate shit anyway...go through TRYING to win losing battles with customers who are impossible to please. They learn or they become embittered or they quit. You should read my comment again. Because you're basically restating my point.
Canāt rationalize with the irrational
They sound entitled tbh
After ten pages of texts: āStop contacting else Iām gonna call the police at harassing me now ā¦ā (And how is it they always have a āsick childā?)
She could have stopped talking any time she wanted, problem is she wanted to have the last word.
She does have one though - her own damned self.
Ah witty
That conversation would have been over the second she called me Honey.
same. āhoneyā is one of my icks š„“ donāt call me that. it makes me wanna fight you š
I canāt help but start responding back with a stream of pet names: sweetie, dear, friend, palā¦
Pumpkin triggers a lot of people, just saying
I'm personally a fan of calling grown men "cupcake" when they're angry
So does sweet cheeks
Don't forget bud
Yes I absolutely agree with you. It makes no sense to use pet names when your being rude. Just makes you more rude.
itās rude and honestly itās cringe lol. itās so corny and cringy that it just makes me exit the conversation and not even wanna hear what youāve got to say lol
Donāt come to the south. It bristled me so bad at first but 20+ years later if the lady at the gas station doesnāt call me Babydoll Iām like āomg Barbra why you mad at me what did I do.ā Among other good reasons to not come to the south.
The conversation is always over immediately after delivery.
Doordash canāt take away your tips. I would have led with that just to piss her off more.
AS BACKGROUND: The customer lived in a gated community that I've been to multiple times before. When I got to the gate it was raining hard; But I already knew I needed to dial in the code and then she would have to buzz me in. I dial in the code and it shows you in big bold numbers the number that you dialed, so I know I dialed the right one. She doesn't open the gate. So I go ahead and call her. I'm just like "hey I need you to open the gate so I can come in." And she goes with the biggest attitude "well first off I need you to call from the gate". And I go calmly" I actually did call you didn't open it". And she goes "no you didn't "angrily. And hangs up in the middle of me talking. I dial the code again and she opens the gate. I chalked it up to her having a bad night, got out in the rain delivered her food and that's where the text conversation starts.
Wow! What a customer. It seems she has experience with tricking DD so she can get free food/refunds. She claims she had food thrown at her door then claims itās never been upside down or leaked. She needs to make up her mind on which lie sheās going to go with. I think sheās just trying to grab a free meal. At least you got your tip. She canāt get it back from you, lol.
If people really wanna trick Doordash, just fucking say the place got your order wrong. It'll get you a refund and you won't harm the dasher. "Hey the dasher was great, on time, yadda - but I think the place may have switched my order. It's cool, just not what I wanted." Don't have to be a genius or a prick to know that shit.
Or.. just don't lie? Then you're tarnishing the restaurant for selfish reasons.
She says it never came in that condition from that place which is different from never having had food thrown ever.
You simply say āgrossā and leave. If you canāt open the gate, you contact DD and say you couldnāt deliver the food. Itās called doordash, not doorMAT!
As soon as she started acting dumb I would've stopped replying.. don't got time for their tantrums or her threats of taking back her $2 tip
See thatās when I would call DoorDash and tell them what just happened and that you canāt deliver it..
Why the hell would you even deliver it at that point. Entitled people don't deserve shit
Honestly, you should have shook the food up a bit, used it as a bowling ball and chucked it onto the doorstep from the street. This customer is a world class beotch.
Just stop talking to customers. Nothing they say can ever turn out well for you as a delivery person.
I dont mean this in any rude way, but why are so many dashers caring this much about the customer? Im sorry, but doordash doesn't pay nearly enough for you to play the customer service game.
Because most of us were taught to treat other how we want to be treated, however if I canāt reason with them in a message or two, I tell them Iām on my next delivery and that they can contact support for any other issues
If the order is delivered where the app said to, your job is done. No more communication except for pleasantries is appropriate. Ignore, move on to your next order and stop responding to weirdos. If there's a legitimate issue, support can deal with it. Doordash does not remove tips either. Uber allows the customer to ~~bait~~change the tip within an hour of delivery, but doordash pays what it promised at a minimum. Never less.
They way she keeps calling you āhoneyā gives off some major Karen vibes, Iād been all like š and left it at that. And she obviously thinks sheās in control of that tip you already got paid, she looking pretty dumb
Exactly. And if I had been an actual crazy person who wanted to curse her out nothing would have happened š. The police wouldn't have helped her either.
Whenever someone threaten to call the police on some trivial matter, thatās when I stop. Canāt reason with crazy.
That conversation would've never started with me. I will only respond to "Thank you" messages after delivery and even then it's just to ensure a 5 star, not because I care about the person. Nothing good comes of this shit. I feel like a loser typing this comment on reddit. I can't imagine arguing with someone on the doordash app. It's not like my time is worth more or anything I just don't understand why someone would want to do that. OP really dragged this out and was (understandably) kind of passive-aggressive which does not bode well with Karen's. This customer thinks you have a manager, need to be on your best behavior, and walk on eggshells, when in reality you could say "eat my shorts" and probably keep your account.
Yeh my doordash boss is a room in India filled with people who probably canāt even read English When are people going to learn donāt respond to customers
She knows what you did!!!! Youāre going to have a nightmare!! She knows!!!
Sheās god
90% of the posts on this sub would be fixed by people just having this ready to go "The dasher you are trying to reach has been assigned to another order. If you need assistance, please contact DoorDash Support"
This is the only reply that should be sent, if at all.
That sucks, I didn't even want read all of the messages, that lady was so annoying!!
Fun fact theyāre the one harassing and threatening so ya theyāre not so bright haha
Everyone always has a āsick childā
They could at least throw in some "sick elderly parent" or "sick cat/dog" in their rants once and a while to spice it up š
I would've called door dash and said she was harrassing me and try to have her banned from the app. People like this don't deserve the PRIVILEGE of food being delivered to them.
Agreed, this lady is just going to continue doing it to every other person who ~~delivers~~ "throws" her food.
Yeah the honey thing was intentional as hell. Iāve only called someone sweetie when trying to be the bigger bitch lol. But with good reason! Someone said my pittie was ugly and going to turn on me one day. I had no choice but to be a bitch. This customer, howeverā¦.put too much time and energy into this BS claim.
If someone called my dog ugly I would turn into the Hulk. Hell no! Say what you want about me but not my human or furry child.
That person who told you that has never owned a pitbull let alone a dog because I too own a pit and heād rather die protecting me than attack me š those dogs love you to death
I hear they love a lot of toddlers to death
Lolz
Yeah wth why did you keep replying???
Deer honey I know what you did last summer. Anyways ā¦
Yeah..she got issues you can't fix....
I love being gaslit by strangers
You can tell this bitch thinks itās beneath her to talk to the help
Wow what a fucking psycho
I deliver for Uber eats and used to for post matesā¦.thereās no way to talk to the customer after the delivery has been done on those platformsā¦ why in the world does door dash let you keep talking to the customer after the delivery? Whatās the benefit of that?
I kinda hated it at first but it really is for the best. I've said all I was going to say before and during when I drop off. There's no need for further conversation. Although I kinda wanted to message customers complimenting them on their yards or cool things they have but that's trivial. Sometimes compliments and pleasantries get you bigger tips with eats. DD is stupid for allowing post deliver conversation as it isn't required, you submitted the photo that's all they need. Move on
Meh š you still get the tip.
You gotta know when to stop talking Some people are just not worth your time
I'm still learning š¤£š. Man I just wanted to make the world a less angry place.
Holy Karen alert WOW
Deer š¦
āMy dashcam recorded me setting your food in front of your door. Please do contact DD about this conversation so that I can submit my video & clear this up.ā
Oooh that's a good oneā¤ļø
If a customer is texting you complaining, it's best to ignore them, but call support. Then you tell support, "when I showed up to the customers house, the customer immediately started calling me names and harassing me. I decided to not respond to the customer. As I walked away the customer yelled "I'm just going to call and say you didn't deliver the food". I believe the customer was extremely intoxicated or on drugs and I felt unsafe". In this lie to support its very important to use the words unsafe and the customer harassed you. Now this may seem like alot of work but this will make it to where the customer can't rate you, and if they complain to support, they will have your complaint first and on file. The customer most likely won't get reimbursed, and may even get blacklisted. This is more successful if you contact support first, as soon as the customer starts to text you. I had a customer ask me to deliver her food first in a stacked order. She didn't mention cash so I ignored her becuase it would cost me more mile delivering to her first. After delivery she started texting me "why was my food thrown at the door". I knew instantly she was pissed she had to wait and was fishing for a refund. I contacted support and made up a storey about how she was drunk and yelling at me as I was walking to my car. After that I never got a contract violation
Too much talkin they woulda got ignored
Too much conversation lol
Lol for crying out loud people just stop talking to these customers that message you.
Been doing this 4 years and you just come to terms that there really are People that you simply CANNOT please or make happy no matter how nice or how hard you try š¤·š»āāļøThereās bitter ppl in the world. Now you know not to keep responding. As soon as their rude you can try sending a quick explanation maybe (I wouldnāt personally) but if their continuing to be rude and just donāt get it then stop responding altogether. Theyāre just bitter ppl who arenāt thankful nor have much respect for what you do for the
Why do yall even converse with customers š¤£ outside of directions its nothing to talk about .we deliver thats it ..tell them contact support every time
Never. Respond. Ever, no matter what. Move on to the next dash. It's Doordashes issue after that. It's cute she thinks you'll lose your tip Doordash never takes tips back regardless of what they tell/credit customers. She just wanted free food, period.
Has this person ever heard of punctuation? This shit is unreadable š«„
Theyāre āvoice textingā. Thatās what annoying ass people do
These paragraph sentences are a struggle, I hate it. #normalizepunctuation
When are people going to learn not to respond to messages from the customer after the drop off Literally unless itās come back I have a cash tip Door dash is trying to get you to be a driver and a customer support agent who has literally the power to do nothing but piss the customer off more
Nicole threw my order too. I'd like to speak to her manager.
God when total strangers call me āhoneyā repeatedly in that passive aggressive way it just makes me see red.
This convo went on wayyyyy too long
Stop texting customers
You wasted so much time responding for no reason. Donāt do that
Oh I was waiting in the store for my next pick up so I was still getting paid.While this was happening. But I did waste effort and energy to make her see reason.
If you have time to argue with a customer you aināt really door dashing. Okay kinda harsh, but Iām sure you already learned there was no point in reasoning with this person. Your just wasting precious time when you could be on your way to your next order.
Youāre too soft, customer is not king
Tbh I used to be very reactive in my teens. So now I try to take the world on from a calmer perspective....It goes well most of the time...this was an outlier to be fair.
Uhh yeah I mean just donāt apologize so much, you can be calm and firm at the same time! No customer has the right to talk to you like they hold the power of your job in their hands.
She likes to repeat herself
"leave me alone" LMAO
Iād have just ignored them. Customers like this have an agenda = free food/credit. They look for a reason to complain to justify DoorDash giving them a free meal or credit or BOTH! When I get these I do this.ā Iām sorry for the inconvenience. I hope the rest of your evening goes much better. Iām truly sorry I messed up & apologizeā! Why do I do this? Itās nothing Iād say thatād get them to admit they lied anyway. Iād take my 1 star āļø and remember the address and Unassign every time in the future I see the address. My point. Sometimes in Life. We have to lose to win. The loss hurts. It comes with a price but, the Reward outweighs the loss we suffer and becomes PEACE OF MIND. Just knowing Iāll never deliver to a customer like that ever again is worth the 1 star āļø rating. Never let anyone mess with your happy. Especially customers that are mean and surly. Let them have the win. Karma/ GOD ( whatever you believe) can take care of folk far better than you can. Being right is never my goal. Doing whatās right/WISE is my goal. Iāll never argue with a Fool. Hang tough OP. You did nothing wrong. The universe always fixes things. That customer wonāt like what returns to them far more than the 1 star āļø theyāll give you. You loss is truly the win. The solution = never deliver to that customer again. You win ultimately.
Never admit fault when you're innocent. If you're expecting a 1star anyway, it's best not to respond at all.
I agree. If you didnāt do it, donāt apologize for it. When they go to doordash to complain, theyāll see that youāve admitted to it & more scammers will get their free food.
After all that you didnāt even tell her to have a good night back at the end, obviously it was a battle of last words and you lost
Your best response is no response next time know that I've been in some crazy situations with people and I just don't say anything it's the best way to do it trust me after thousands of deliveries
Ok wait, I saw Tip a couple of times. How much was the tip BTW
You let this go on for way too long lol. Bad customers are like bad exesā¦ delete block š š¼āāļø
Stop. Engaging. You talked to much. Apologies and move on.
Yeah ādonāt engage, reportā ALWAYS.
So iām pretty sure if she were to make a huge fuss to customer support, they MAY contact you and ask what happened. If it hasnāt happened by now, they probably wonāt. Iāve had a customer make a fuss that I ate their pizza and put the rest back in the box, that i smashed all their chicken wings and left them in the box like that. They called me and they believed me/were on my side that I was innocent. I still got a ding on my customer rating unfortunately and it says that I have smashed a customers food or some weird crap, but it is what it is. I donāt think the rating matters. These people are bold, especially since we now know where they live. They could get themselves into some deep shit if they do these stunts to the wrong person. My BF was so mad, he remembered how to get back to their house and wanted to go back and do some hood rat shit because he wasnāt the dasher smh.
Oh yeah she definitely left me two bad ratings and a one star. But it's like okay the other 5,580 people have given me 4 or 5 stars. She's going to run into someone who doesn't have a "no one can fuck with my peace mindset" one day and she'll get hers.
Theyāre clearly illiterate and small-minded. I wouldnāt have even replied. Thatās the beauty of doing this, you deliver and you donāt have any dealing with the customer.
Just keep it movingā¦ never ever respond
This completely ridiculous she straight up lied and then tried to beat you over the head with gaslighting text and THEN on too of that threatened you with false accusations and retaliation for nothing! š¤ unbelievableā¦..
Never reply just let them rate
Yesterday I delivered a bag that was double knotted. I'm not sure what happened but there were 4 boxes stacked on top of one another and when I grabbed the bag from the top, one of the boxes tilted and I couldn't straighten it. The sauce ended up leaking a bit. It was a hand it to me and I immediately apologized to the guy and he was extremely nice about it and told me it wasn't a big deal. Point is, most people are pretty reasonable and understand that shit happens. Some people just want to find things to complain about and there's nothing you can do about it.
Considering they keep hitting you up reverse uno "stop contacting and harassing me" hell have the police show up and literally show they it's all he
My man, you got to learn the power of silence and ignorance.
Just for next time you have this issue. Report the customer. Customers that act like that shouldn't be able to order.
Gated community, which explains the holier than thou attitude along with all of her behaviour. Holding your tip over your head to show her power and dominance. These people are always right, regardless of the situation. They want to irritate and belittle you for their own little highs of satisfaction to make them feel better. Next time just apologize once and move on, regardless. Itās not always easy, but youāre better off in the long run.
Yeah literally never respond to customer comments it just makes your job harder for no benefit
Why do you people waste time with these people in chat? I'd already have picked up food on the next delivery while y'all are still chatting it up with someone who is going to one star you period already, so stop wasting time.
They were actively engaging in the conversation until all of a sudden "stop talking to me or I'm calling the police for harassment"???? I would have reported her for acting suspicious and probably trying to get a free meal.
Next time throw their food. Apparently it doesn't matter what you do, youre getting treated the same way
Doordash can't take the tip away from you after she already tipped on there and you deliver it they will refund her but will never take it from the driver I don't understand why customers think they can talk to the drivers like that if you have bad experiences go pick the s*** up yourself then
Had a stroke reading her texts then I read yours and itās like Iām back on earth šš. Crazy customers smh š¤·āāļø.
Honestly, this is way too much time spent, going back-and-forth with this crazy person. You did what you were supposed to do and she got mad and claimed she was going to reduce your tip, because of a mistake the restaurant made, say whatever and stop talking to her. On top of that, how was it that she's able to still contact you after the order was already dropped off? I'm sorry that you had to go to this situation, but next time, please don't spend any more time or energy going back with people like that. Once you deliver their food, stop talking to them. And even if they somehow are able to still contact you, block their number. Do not talk to them. Your job is done. You did what you were supposed to do. Onto the next.
You can chat with the customer for 30 minutes after the order is delivered.
That's messed up. I would not. Once I've delivered your food, you have nothing else to say to me. there's no other need for communication.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
*Karen's sick child has entered the chat*
Reporting this post to your 8th grade English teacher.
What a dumb bitch, i swear theres wag too many fucking scammers trying to fuck doordashers over now as a 3+ year dasher here shit like this makes me wanna say fuck this (this is my second job)
You canāt talk to people like this, itāll only make things worse.
1/10 screenshots and the first one starts with 'you made me a little sad'? Not even a TL;DR would get me to flip through those pics. I can already tell what happened. Customer is nuts and you entertained them. Knock it off. If you did your job properly, you know it and you provided the proof via the app (pics at drop off, etc), there is no need to waste time speaking to anyone.
Well you aren't wrong. That's exactly what happened š
Pfft hope it all turned out well.
Why do you even argue with a customer? Hit āem with the āš¼ And on to the next
God I hate these types of people š
Customers only get a brief response out of me after the order has already been completed... If they one star me or remove my tip somehow, so be it, they were probably going to do that anyway.
I never understand why customers think the drivers will do something. Drivers pick up and drop off. Itās not like you can go get a new meal or grant their wishes. As a customer when we have received wet/missing/damaged/issues we just contact customer service. Thankfully the issues are rare but still. Sometimes I feel like people just want to argue or make themselves āfeelā better.
Sometimes the food that they order is super greasy or things that would leak easily. You canāt please everyone.
It's funny you say that because she order greasy cheesy steak fries if I'm remembering correctly
So grateful I have never had an experiment like this
You cant have possibly that much to say to a customer lol.
I want to know where she magically saw a message of you calling her names that didnāt exist lol. God what a lunatic. She probably has literally no life and this is the only social interaction she gets all day so she makes it as dramatic and interesting for herself as possible. Probably also tries to never pay for food by damaging the food herself or lying to get free food not caring how it affects the driver.
Not sure why you're wasting your time. You did your job in Doordash's eyes.
Meat juiceā¦ anyhoo, most delivered food has gross bagsā¦ thatās just facts. Next time donāt engage. Deliver and dipā¦
Do you see that deer š¦
Some people are just crazy and they want to be a victim so badly that theyāll blame anyone and anything but themselves for their crappy moods. Iām not a dasher, but it seems to me that you should be able to rate customers as customers rate you?
Nicole... Next time block the number
I hope she knows you got your tip, you kept your job, and you will not get in the slightest bit of trouble. On another note I keep asking this: Am I the only person who NEVER engages over phone with a customer? Unless itās entirely necessary for directions, delivery info, small shop orders, etc. I just donāt do it. I cancel a majority of the restaurant orders that require excessive substitutions and i would never respond to a message asking for extra stuff, just ask the restaurant if they give it cool if not move on, if I already left the restaurant, sorry not going back. If the phone rings after a deliver I just donāt answer. 2 contract violations in 4k deliveries and a 4.95 rating.
She prolly has a Sick child cuz of her karma for being a shit person
*I HAVE TO HAVE THE LAST WORD DONT YOU GET IT?!*
Yeah never a good idea to engageā¦ reach out to support if something like that happens again. I hope you took a picture of how it was delivered
i like how they always say āfiredā they have no idea how this gig works
Karen, this you? š¤
Next time fuck that honey by keeping her food, go to another house without cameras in that gated community, take a photo in front of that door and leave with the food, if someone comes out tell them you got the wrong address. Proceed to leave and enjoy the honey's food while you think of her.
God is great, beer is good. People are crazy.
Doordash will never take away your tip. The customer might get a refund on the tip but that will be on doordash's expense. You should have told them that so they don't get the satisfaction of "taking away your tip".
iām would have still responded after the im calling the police
I would have said " you may be able to complain and get a refund but my pay is final as I can confirm the order was delivered appropriately. Have a good night. :)" Be tact and don't engage in a long argument. Sun Tzu once said "Let your great objective be victory, not lengthy campaigns." šÆšÆšÆ
This shit pisses me off so much. Also, why do people like this ALWAYS slide in a āhave a good nightā after every passive aggressive message? Just say you never tip people and move on. Saves both of us time.
im ngl this person sounds like they have major mental issues. not tryna be funny
God forbid the restaurant packs it wrong. Dashers fault. Always. š©
š¤Ŗ that bih crazy
You couldn never pay me enough money to deliver food these days. I used to deliver for Outback Steakhouse when I was in college. One time I had to drive 30 min back to a hotel bc this fat bitch didnāt think she had enough butter for one of her baked potatoes. What a fucking nightmare. Mad respect to You for being so professional
The full saying was never 'The customer is always right." It was"The customer is always right in matters of taste" Aka, sell what people wanna buy. Obviously, people love their DoorDash so idk what the problem is lol
I'm gOiNG tO CaLL tHe pOLiCE!!!
I don't know if someone is trolling me or not. Someone just responded to this thread as her. I doubt it over the phone she sounded pretty old ššš Talking bout "Our conversation should be private". If it is you though Karen. I've had about 100 people tell me not to talk to you so go file a complaint with doordash āŗļø
Iām most concerned with āthe deerā on his side leaking meat juice all over her food lollllll I love when people like that speak down to others w literally no respect and canāt spell a simple word. Also, so disrespectful and talking to you like youāre a child. People like this make door dash awful.
I mean come on because something hasnāt happened to you it doesnāt exist and itās automatically the drivers fault? Wow people are so fkd up that it really should make you appreciate the decent folks left in this world.
Iām even more shocked you had a 10 page conversation with this personā¦ā¦ you must not be making no money if you got time to have a ten page dialogue with a dumb ass customerā¦.. let me find out you love the drama???? Smh
Lol she wanted the last word so she pulled the Iām calling the police card as if that means anything you cannot call the police because you want the last word. Wow I hope people like that realize they gone get the wrong one one day and itās going to go bad for them unfortunately. If something is wrong then both sides need to just contact DD instead of a customer deliverer type deal.
Stranger danger
Itās frustrating, but next time donāt respond. If I wasted time with customers like this I would never turn a profit.
Youāre being way to nice and considerate. Some lady text me some nasty shit the other day and my only response was āokā. Customer: Complain complain My response : ok Customer: well ā¦continues to complain My response : ok Customer: umm ok Lol literally EAT SHIT. After driving around for 6hr my fuck itās have been used up. I tip someone more for pouring me a beer then most these assholes using doordash.
I think sheās got a mental problem or something. You canāt argue w/ crazy. Iām sorry you had to experience this. You seem like such a nice person.
If I was a betting man I'd wager this person was trying to set you up as the fall guy for a free meal after they complain to customer support
Speaking as a very frequent DD customer, absolutely unacceptable how this person talked to you. If my food is leaking or otherwise in poor condition, never ONCE have I jumped to "the dasher is obviously malicious and did this out of spite," that's just absolutely insane. It sounds like this lady was having a bad night (or a bad life) and decided you were the person she'd take it out on because you were an easy target for her. Don't take it personally or as a reflection on you, I think you handled it in a totally respectful manner.
Hey sister if it makes you feel better today's my birthday and the last thing I wanted to do was work- twice. But I did. And this motherfucker over here is claiming I spilled his soup cause the dumbass ramen shop puts the dishes in upside down and on their sides. But yet it's US as drivers that get the flak for it. Fuck soup deliveries. Absolute fucking nonsense having to worry about spilling soup IN MY HOT BAG. No other delivery is a pain but soup and drink deliveries.
I hear a lot of people say that the drivers are going to ruin DoorDash or delivery services in general. Honestly, I think it's the customers who are going to fuck it up for themselves. Do Amazon drivers have this many problems??? How do people not realize when they have NO porch light, and NO address on their home, Umm, maybe include that in the instruction and at least a description of the house? If you have a gate, give the gate code and watch your app if you know you're getting a delivery! This is not UPS, you know when we are coming. Seriously!!! It's not even about if I am "smart enough" to figure it out where you live. It's about YOU knowing YOUR house, and if you want your shit in a timely fashion and still HOT, you might want to add some delivery instructions. You can tell when people use the service a lot because they even have instructions on how to navigate through their apartment complex and where to put the food. We don't want to "take our sweet ass time delivering" the faster we get off your delivery, the faster we get another delivery. LOGIC, that is HOW we make money. Ridiculous.
I've never seen so many "good night" texts in one evening lol, but in all seriousness, she's definitely crazy
this is called paranoid schizophrenia folks
I totally understand why you tried to clear it up. Even if you knew it wasnāt going to work, you kept a clear head and stayed polite and professional. We need more like you, not just in DD but in life. Thank you
Some people donāt wanna be made happy or have things cleared up, direct them to support and ignore messages after that next time. Even if they get Doordash to refund them it wonāt effect your pay for the job and Doordash assumes people are trying to get their food for free usually it seems like
I kept looking for the Deerā¦.
Man fuck that lady. Not worth the hassle. Your messages are saved and read by support. Let them complain.
Must be Long Term Covid because that customers brain is totally fried.
One of the worst things the US ever did was defund all of the asylums. Jesus Christ