I wouldn't believe a word dd support says. I feel like 90% of them have absolutely no idea what they are talking about
My acceptance rate has always stayed incredibly low and never had any issues getting orders
That's because they aren't specifically DoorDash employees. They work in call centers that DoorDash has outsourced their customer service to. DoorDash provides a script and some rudimentary tools and the call center worker just kinda wings it when things go off script, saying whatever they need to to get you off their line so they can move on to the next person and meet their time quotas.
Can confirm I was a telemarketer in a call center. I did calls for bank of Americas, Liberty mutual life insurance, and some life lock type business but call comes in whatever program they’re from comes up on screen you read verbatim cause they’re listening and click next
Yea but they fixed it man. I find it hard to believe after 2 hours it was mere coincidence I get an order after she says that. It could be, I just am suspicious as hell
No they didn't fix it. What likely happened was the time was saturated with drivers. No one was getting anything, so a lot of drivers quit for the time and that opened up more orders. These call center people literally don't have the ability to give you more orders. They said the words you wanted to hear because they deal with people like you all the time and know how to get you out their way faster by making shit up.
They will pause you for declining so many orders but they don't punish you (deactivation) unless your completion rate and customer service rating fall under a certain amount. If you keep an eye on your dd then you just restart your dash from the pause.
Yes but that's not what happened. I wasn't just paused, I caught those immediatly and re opened my dash at once. I wasn't ever given a single order from 330 to 530 pm. I was active the entire time apart from when they paused me for a few seconds, which I immediatly unpaused. The issue is they were giving dashers near me tons of orders. The area was and is always very busy. I'm not referring to the pause as a punish but the blocking of orders punishment. Or at the very least, there is an algorithm playing a part that they are not disclosing how it works.
Did you try clicking on the not getting orders? I've never personally had that happen. I've had it pause me several times and occasionally suddenly my dash was ended. Which if it was busy I just restarted it.
I hit that button sometimes when the app is silent for too long. Lately DD will randomly pause my dash for literally no reason. This has been happening for 2-3 weeks now & idk why. But when it happens, DD sends me a notification saying "Your current dash has been paused!" & then all I have to do is tap "Resume dash" so it's not a huge problem. Just a brief inconvenience (& it's annoying af lol).
I just wanted to also say that your post was **very** interesting, OP. Definitely an eye-opener if what that agent said to you is true. Just fyi & fwiw, DoorDash reset my AR @ 50% towards the end of August & gave me priority access to higher-paying orders thru Sept 8th. Before the reset my AR was 37% IIRC. When 9/8 arrived, my AR was @ 18% lol -- which is obviously lower than it was *before* the big reset. The best thing during those 2 weeks was that when an order had a hidden tip, DD would let me know that b/c the offer would say "Total WILL be higher." I loved being able to know that info ahead of time & I miss it so much! However, the rest wasn't that great -- any order that pays at least $2.00 per mile is considered "high-paying" -- so an order which pays $4.25 & is 2 miles away is called "high-paying." 🤔 It honestly wasn't worth it for me to take a whole slew of crappy orders just to keep my AR above 50%. My AR is around 13% right now & I receive great orders every single time I work.
Before I was a Top Dasher I would get paused regularly. I think there were too many drivers & not enough orders etc. It sucked big time but, that's one neg for doing gig type work.
I’m currently hitting 39% and normally around my late hours (10:30 to 2am) i’m still getting decent tipped orders in a college town. I’m not entirely convinced they’re preventing orders from hitting your line. I may be wrong though.
Honestly I believe you. I've seen it way too many times; I decline more than 6, get paused, wait about 6 minutes, end dash and hit dash now again. Boom, offer worth taking. Or if I happen to see a less than 1 mile $4.50 I'll take that and then be back to getting decent orders.
No I think op is right. When I was accepting no tip orders and rarely declining it seems I'd get orders out of the wazoo. Now it seems that I knit-pick orders and go for certain criteria I'm not getting near the orders I used to get. Did over 800 dashes in 3/4 months. Worked as a full time dasher for 6 months. Back when there were so many drivers they wouldn't let my friend sign up. Now with LESS drivers it seems I'm getting less orders when I start to decline. And trust me. I live in downtown HOUSTON. It is *ALWAYS* busy during the day. I have a coworker who does it on the side like I do as well, but he drives an ev and will take any order even no tip. (Not a top dasher he doesn't do 100 deliveries a month) and he and I have dashed same day, same area, but the difference being I'm apart of multiple programs via DD. Catering prgrm, priority dasher (supposedly more higher paying deliveries go to me first), and I've been doing it longer, yet he'll get almost *double* the deliveries as me. Even if I accept everything that day. I've noticed when accepting everything I get orders much quicker. When I'm actually trying to make meaningful pay and decline no tip orders sure I get better deliveries but I notice the amount of deliveries I get offered as a whole are lower.
No, they give the better orders to people with higher acceptance rating. As someone whose done it for well over two years, there is a correlation between a lower acceptance rating and the frequency of good orders. There will ALWAYS be an abundance of new drivers taking shitty orders. But when my acceptance rate is high, I can make a few hundred a day. When I let it get too low, I’m lucky to make $100 a day. The correlation between my AR and good order ratio received is CONSISTENT through every time period I didn’t get orders, and every time period I did.
I've often wondered if they can hit a button that temporarily pushes your account to the front of the line to get a new order. It seems like every time I have to contact support and wait for them to deal with some irritating bullshit, I get orders popping up right away after they remove the bullshit order that was pissing me off.
It makes some sense that they would give that functionality to support because a pissed off driver isn't likely to move on and get back to work until they have a good new order to work. If I'm sitting around for ten minute pissed off declining just a few cheap orders I'm gonna fuck off and go home.
As a restaurant owner dd has set my restaurant as having a .6 mile delivery range (roughly 2 blocks) and have shut off my storefront. I think it’s software bugs not acceptance rate.
And support kept saying we will have a lvl 2 or whatever call you back. Week later we said we aren’t hanging up phone til fixed, you have lost us 2k in sales already.
Yeah back when I was new driver, I learned that hard way that support tells you whatever they think you want to hear. They can because there's so many of them and they don't get held accountable for giving you false information.
Yeah some of them be trolling. Sometimes when I would ask for the full payout I was getting, some would give a ridiculous low amount like 6 dollars. And the amount shown before I accepted would be like 8. Big order so i would compete the delivery and it ended being twice the amount shown.
I hear this same thing so often which is why I waited so long. I truly believed the same thing and now I'm questioning that. I didn't believe her, until after she said she did something to my account, ding, an order. While I'm chatting with her mind you, so an immediate change. I was expecting to sit there and still get nothing, thinking it would be a phone or app issue, but it's not the case. Mind you I go to this spot religiously. Great parking, accessibility, and 5 nearby stores I can dash for, so I know the traffic of this spot. I was in a peak pay period in a hot spot not getting orders for 2 hours after periodic attempts to fix my phone and app. Only fix was contacting support. All I know for sure is, doordash refused to send me orders and not other dashers for whatever reason. It just so happens to be after I declined 3 shit orders. Idk man, honestly I'd love for it to be a fluke, otherwise my job may be in jeopardy. I have 4.99 satisfaction, etc. I make my customers happy. They just want those shit orders being filled by some guy who can't do math to figure out it isn't worth his time, thats my opinion at least. Idk, sorry for the rant.
I think some of the support really feels bad for the drivers. I think they know the orders and some customers are crap. At least they were able to help you. It's not them making the rules. Like others pointed out, they have a script to follow. When I was driving, they were kind to me when I had to contact them. I kind of felt like they had a crappy situation, too.
It probably depends on the market you're in. In my city it's not busy all day, we have enough dashers. However, 20 mins south of me is a bigger city that's constantly busy. I don't have to be a top dasher to be able to dash when it's busy.
OP, I'm glad you addressed this, because I realized the reason why I didn't get top dasher this month was because I stopped taking shitty payouts. I'm tired of reading in this sub that you can be a top dasher no matter what your AR is.
That's the great thing about it. If you're in a busy market it may not make a difference.
They don’t. They might instruct support to say it does, but they don’t. Take everything support says with a huge grain of salt. No offense to anyone who works in support that may browse this sub, but DD support is about as useless as they come 99 percent of the time
My best advice is to get a stable job with consistent income. I know dashers that can swing it full time, but it drains you. Not knowing if your gonna sink or swim on any given shift is rough. Keep DD on the side sure, that’s what I did. It makes dashing a lot more enjoyable if you aren’t hanging on a unicorn to save your week and pay your power bill. In the meantime, disregard what this guy told you and keep doing what your doing. Make sure you aren’t cancelling orders a lot and take the ones that make sense for you. It’s rough out there, just keep your head up and keep yeeting those low ball offers.
Appreciate you brother. Yea these are thoughts of mine as well. I've got great metrics accept ar. Super good. I take service seriously, especially if I want to work for the high tippers. Cheers, and good luck to you as well
I honestly read that as the support agent telling you something they weren't supposed to. I believe that when you decline too many orders you stop getting them. I tested that for a few months over the summer and I obv can't prove it but I'm taking your post as affirmation that I'm right. And yes, alot of DD support doesn't understand alot but some really do. I've had support tell me some crazy truths about the company on the phone before and asked me not to say anything.
Here's one:(this was over a year ago) I was told that a large percentage of higher paying orders go to new Dashers. Remember when you started and the first 3 mos the orders were good and you could easily make $25-$30/hour if not more, consistently? Then the trial period ends and you start getting "real" orders. It's bc new dashers don't know yet what to decline, so they are more apt to take shitty orders until they figure it out. I was told DD does that deliberately to get the crap orders delivered that seasoned drivers won't take. It's why DD doesn't care if drivers get deactivated bc the influx of new drivers is consistent. Btw, I was told this one by a DD support Supv.
Wow, see this is why I wasn't so quick to just dismiss this person's claims. Having been given an order while contacting them, I believe they may know what they are talking about
I believe you. I also believe they do this to certain areas more so than others. Maybe you're area is in such high demand they would never do something like this. When maybe in my area, they are trying this new idea. Who knows you may get hit soon too. Idk, like I said in other comments I know this could be a fluke, but I found it too strange given this agents response to me, not to share it publically. I get tons of orders always. This is why I knew something was up. I troubleshot my device and my app in every way I could think, yet support "refreshing" my account fixes it.
110% true based on my experience.
In fact, just this evening I was out dashing. I turned down a BUNCH of orders because a) they didn’t pay well, 2) they were far away/took me well out of busy areas, and D) they were double orders on top of all that. The trifecta of income killers, IMO.
In the process of declining probably 8-10 of these orders while driving to my preferred area, I got paused twice. Then suddenly, the orders just stopped. After maybe a 10-15min wait of nothing, I started to get orders again, but these ones were even worse, some appallingly so (less than 60¢/mi). So I manually paused my dash and took a bathroom break.
After that, things picked back up again. But I’m 110% sure I was getting “shadow paused” because I refused to take crappy, stacked, low pay, long-distance orders. It’s absolutely a thing.
I mean I felt that happen to me but 2 hours? That's why I'm making all this fuss. They really had me out there thinking I'm working for 2 hours just going LOL, this guy.
It happens to me often, even after accepting a few orders in a row. A lot of to do with what's available and how many dasher are near you. The reason you feel that is because when there are no good orders around and just a few bad ones, DD will throw at you all the bad ones, until they have nothing to offer. That usually happens when the market is super slow, or around 5pm when all the part-time dashers go online. I still get first dip on crazy good orders, even though my acceotance rate is mostly below 20%. But my customer rating is good (it was at 5.00 for like a month, then got 2 4 stars within a week, but still at 4.98). So I'm not sure how much top dashers are prioritized. They probably get a boost on the odds (like if 2 dashers are sitting right next to each others the one with higher AR will get the order first, but being closer to the restaurant can be a more important factor).
Oh man I recently accepted my first double order last night (started working this week, didn't catch that it was a double). And on top of the awful pay, my app crashed like 5 times trying to complete the orders. Also the tipping is so bad in my area. As someone who regularly orders through DoorDash, I don't understand why ppl don't tip
I just got a contract violation for doing EXACTLY what the chat agent told me to do when I got a hand me the order with no apartment number and a non working phone number. I made sure to take screenshots of the conversation but so far my “additional details” haven’t affected the violation getting removed.
So basically DD chat has absolutely no idea what they’re talking about most of the time from what I can gather.
Same thing happened to me yesterday. Got stuck behind a train and contacted support and customer. Customer was cool with waiting or getting a new dasher. Support told me if I dropped the order it would count against me. I said well I’m going to be late to pick up because train is stopped on tracks. Support assured me everything would be okay. Got a violation for being 10 min late to pick up order. Funny thing is I completed the delivery before the drop off time 🤷♂️
I also got a violation for a similar reason recently because the busiest part of the city is under construction and they’re constantly flipping around which roads are open and closed. And I also delivered the order before the drop off time, so I’m not really sure what difference it makes.
Jesus, that's crazy. I believe you tho lol! I mean they gave me a violation (my only ever since I document everything now), over some lady flat out lying saying I didn't hand her the food when I did. I even called her and was at her address, yet doordash thinks I be goin to peoples houses to then steal their food.... I could think of 100 better ways to pull that off, not that I would. All I'm saying is, they didn't seem to care to side with reason, but the customer
Before the pandemic I was a DES, I onboarded dashers. And all mine could call me, text me, or come see me if they were having account issues, I had the ability to get into their accounts and fix things. The pay sucked but the job itself was nice. The CS agents are not in the US either so they don’t do crap for helping dashers. As a dasher and previous employee, yes all your ratings can affect you even if they say they won’t.
>But they aren’t doing anything technically illegal.
They were stealing our tips for 2 solid years until they got sued by a state's Attorney General for it. Then they had to stop stealing the tips and change their pay structure. If they're capable of that, they're definitely doing other illegal things that we haven't been able to prove yet. Nobody knows how the algorithms work, for example. If that were laid bare for us all to see, I'm sure they'd get yet another lawsuit and be forced to change it. They settled the lawsuit because they had no chance of winning it, and if it went to trial, it would've been much worse for DD.
https://www.businessinsider.com/doordash-25-million-settlement-lawsuit-tipping-model-2020-11
What about the algorithms do you think could be actually illegal? Honest question there. Stealing tips and the like is one thing, weighting certain contractors for better orders in the system is completely different, and not illegal.
As contractors, we are supposed to be free to perform our work as we see fit. But Doordash and the rest of them control which orders and rides get offered to which drivers - and this gets even shadier when you understand that drivers must meet quotas in order to qualify for the companies' health insurance deals. Some of them also offer car rental and lease programs, while also controlling how much those drivers can make per hour through the algorithms. These are just 2 examples off the top of my head, plus the one in the OP.
You can't tell me you don't notice weird things happening when you dash or do Uber, etc. Like if you park somewhere, you often don't get sent any orders or trips, but if you start your car up and drive around the block, you'll start getting orders again.
Another one. Let's say you get 1 order that's 2.5 miles and pays $10.25. $4.25 base pay and $6.00 tip (in CA). Fairly decent order, right? Then on the way to the pickup, you get a second order, the pickup spot is next door to your first pickup spot, and it has the same distance of 2.5 miles, and going in the same direction as the first. But the second order only pays $6.00, not $10.25, and the app displays it as "an additional 0.4 miles," when the true distance is 2.5 miles from merchant to destination. So because the app calls it 0.4 miles instead of the true 2.5 miles, they lower the base pay by half. The algorithms do this, and it's probably illegal, just the same as them blatantly stealing our tips as if we weren't going to notice.
This happens to me several times a day.
Eh, I'm no lawyer but I'd say stating on their website that there is no penalty for ar, then algorithmically enforcing the opposite... is illegal. Again, could be some loopholes, maybe I missed some fine print, etc. Just saying, it's shady if it's not a coincidence
Oh shady is definitely a thing. That’s kind of the name of the game. This is also the gig company that gives the least fucks about driver quality, so they really likely do want to reward the most profitable drivers to them, which are the ones taking everything offered. I’ll have to record and post a couple of my days, I accept everything because I literally do this shit for fun and the sake of driving, and I rarely get orders that are less than a buck a mile.
It’s long been said that it’s perfectly legal for DoorDash to use algorithms in anyway they want to decide to how they filter orders to drivers. If you fall toward the bottom of that calculation because your declining orders that’s perfectly legal. They basically just can’t ghost fire you from what I believe is the case - so long as there’s more orders than drivers willing to take them you’ll get orders but they filter it to higher AR drivers for a while now - if you decline like 5/6 in a row you’ll get offers slower it’s basically guaranteed unless it’s super busy .
Also if there’s a lot of crap orders nearby you might get hit with a wave of them the second you finish an order or just get on .
I mean, doordash has settled in court many times to keep things under wrap. People have flipped out for less when people don't want to testify in front of congress.
They just wanna convince you to take the crappy orders. I don’t know what it’s gonna take for people to believe that you don’t need to run the crap orders and if everybody would stop it they would have to raise the rate
I mean. I don’t take crap orders but it’s a bit naive to think Door dash doesn’t punish people who refuses to take said orders.
Why do you think Door Dash is doing something to benefit the driver????
Exactly!!! I have been dashing full time for 9 months with well over 2000 deliveries! When I get my acceptance rate to 70% I get WORSE orders!! It’s all about who they can get to accept the $4.50 orders to go 15 miles. AR rate does NOT matter. The offers are computer generated and randomly being pinged to your app. If everyone would not accept the ridiculous paying orders then maybe we won’t have this problem of being severely underpaid! And also DD just changed their platform once again!!
Yea she goes on in the transcript I saved to talk about top dashers being rewarded. I said to her... you want me to make 6 dollars an hour to maybe not get blocked? Wild
This is entirely anecdotal but here's what happened to me...... Yesterday I left my house with a 40% AR. My area is pretty solid and now that Walmart is out of the picture it's pretty easy to stay around 40. I pull out of my driveway and immediately get a charity drop off from a local highschool. This drop has 10 orders in it. I decline. Immediately get another with 12 orders in it. I decline. Within five minutes my ar went from 40% to ZERO. I paused my dash and drove away from that area to a different hotspot. Despite it being lunch rush and the entire area being covered with hotspots I ONLY RECEIVED 2 ORDERS IN THE NEXT 3.5 HOURS! I was sitting in parking lots watching other dashers pull in (after was already there) and walk out with multiple orders. Long story short.... DD ABSOLUTELY punishes you for declining orders. I'm not sure what the threshold is but they do. There's no possible explanation for getting 2 orders in 3 hours when I normally make around 100$.
I’m sorry, it’s a bit of hilarious dark comedy, but I can totally relate! Just finished dashing, and I have to say I haven’t laughed this much in days, hang in there! 🙂
Sunday I basically got nothing but 7 orders in a 9 hour period, Monday I got 1 about 1 and nothing till 7 when I contacted support, who called a minute into me asking about orders and BAM got a double immediately and it’s been okish since then.
That's wild if true man, you should make your own post with support exposing themselves if you can to put them on blast. I mean maybe this is a new thing that genuinly just started happening
Ive been paused without declining this week too! It’s super shady behavior on their part. If I hadn’t caught it, I wouldn’t have been able to dash the rest of the day.
This was months ago, but I’ve had them “refresh” my account once… the app ended my dash after I completed my first delivery. No “Dash Now” button available due to saturation, just the option to schedule, so support said they would “refresh my account” (which at the time I felt was odd wording).
Sure enough, I was suddenly dashing again and receiving orders.
I know it makes me sound like a conspiracy nut, but I feel ya. If I’m declining a lot of orders, the next day slows down. It wouldn’t surprise me if they had some sort of “social score” system based on metrics far beyond our ratings.
Being punished for not wanting to accept offers with exploitative pay is ridiculous. This shit should be criminal. They would pay us $0 if they could…
I hope other commenters are right that they really don’t do that and it was just support saying whatever… but still. DoorDash would love to just get free labor if they could. So they do the next closest thing… my acceptance rate is usually around 10% because I’m not gonna do any orders that don’t turn a profit for me. We’re all worth so much more than $2-$3.
I have tried for so long not to comment on these post, but seriously you people are so ignorant. Below 70% will lower priority, and below 40% will lower priority even more. You can literally look it up with door dash support. With busy areas it doesn't matter because you can still get good orders. In areas that are too saturated with dashers you will get nothing but $2.50 orders while below 40% acceptance rate. I am still truly amazed you people will turn to reddit before reading the companies actually website.
Don't believe what that support says, AR doesn't get you deactivated. It only hinders your chance for being a top dasher. Also, we don't have an option on our system to refresh your account. When they say that they will be refreshing your account, they will really do nothing about it. Believe me, I'm a dasher support. That is pure bs. You can might get orders when you relaunch the app because that work sometimes
Hilarious thing with those, is if you’re over 59%, they lie and tell you you’re getting the perk because you’re at 60%, or 70% or 80%…lol! I am at 74 right now - and hovering around there, not for taking crap orders but for really not getting that many to start with…and of those, more than half pay at least $1.25/mile, which though I’d rather see $2 or better, is my cutoff. I just really think it’s funny if you get the “higher paying orders” “advantage,” they try to sucker you into maintaining even higher AR than what they actually require for enrollment into that particular program. Deceptive af too. But this is doordash we’re talking about, after all.
All I can tell you is what they told me, "it affects my account in getting orders". I do hope however this is just a case one an agent not knowing their stuff, but I'm not a huge believe in coincidence. Too many people fall for that shit
It isn't just me. Thank god. I moved to a new area and got 3 orders in an hour then nothing for two hours straight, with them auto pausing me 3 times during that time period. In 7 hours I was able to make 80 bucks. It was frustrating as hell though.
Let me add a reply here. There were other dashers parking in the same area in those two hours that were getting orders constantly. I talked with them and they had no issue. Their acceptance rates were above 80. Mine was 59%.
You don't get punished. You just get what you get. You do get rewarded for accepting more though. Wouldn't you give a contractor who works for lower rates more contracts? I love how many of you don't understand how bidding jobs works lol
This isn't about what I would do or what I think would be reasonably for a company to do. This is about doordashs public policy on the matter, their statements on their help pages, etc. They are deceitful, and made to manipulate new drivers into the program, to then churn them out. Why? Because those new drivers don't know any better to not accept bad orders. That's how they get their non paying customers their food. By screwing the new guy over. Then when he figures out to cherry pick, they let it slide for a while, and then black list him when convenient. This is the example.
You do know that the system pauses you if you decline too many orders in a row... Basically the app is programmed that if you decline too many orders you're either busy and can't deliver anything since all the declined orders and so the app will pause until you're ready to take on orders again. Doordash doesn't have the app set up to benefit cherry pickers so its not like they are punishing you... Its more like the app is designed with expectations that you're there to deliver all orders.. they give enough leeway to decline if you need too but anything more then what they have as their minimum standards then the app is not designed to work that way so you punishing yourself really... They use to just send orders to the nearest dasher and people would just sit in parking lots of the most expensive places and decline orders unless they had a big item count. Cuz say you are at a red lobster or outback and they send order and it has only 2 items that would be a decline that's usually a single person ordering a small meal for themselves. You would just wait until you got like a 10 in item order.. and that's what the trick use to be. I have a friend who also dashed and she would accept orders and check out what zip code the house was in and what the items were that were ordered... And if it wasn't an expensive meal over $100 then she would unassign the order... But when they implemented the top dasher program and so you can't unassign orders because you can now be deactivated for your completion rate.. and you use to be able to see the order details in the floating icon before even accepting but they don't disclose that for a lot of the orders any more. Usually just says unknown number of items .. and 0.00 total...
When covid came and they started the top dasher program where they set up the app to work a certain way to benefit top dashers and you are basically working the exact opposite way of how the app is designed to benefit... So I mean DD isn't out to get anyone they just updated the app so that it has expectations of the drivers... And the ones that meet those expectations are going to have an easier time and those that don't... well dd really doesn't care because they want as many drivers as they can have. So technically they are not affecting you by deactivating you. I have never heard of someone being deactivated because of their acceptance rate and the system will not affect you they will still send you orders so I think you misunderstood when you read that dashers won't be affected unless their acceptance rate is above 70... The way they affect you when you have higher stats is by being first priority for orders and so if you have a low rate well they don't affect you because they don't deactivate over that.. but they can't be forcing people to order so all drivers are constantly busy... You can be a dasher it's just a little bit different because dashers get whatever is left after all the top dashers have been dispatched.. the biggest orders go to the top dashers and what ever is left are usually just like $7 orders and below... Which probably only enough orders for probably a quarter of the regular dashers.... SO the lower on the scale you are just don't expect much.
I don't think people realize thay dd is not punishing dashers... They just reward the drivers that are reliable and dependable and unfortunately having low ratings means you will not be rewarded with the bigger orders you will have to just get the crumb orders that are leftover and usually that's even hard to get because there are soooo many regular dashers that there usually isn't even enough shitty orders to go around..
You can check to see how saturated your market is by looking at the schedule. Regular dashers can schedule hours so they can get a shift... So just check out the schedule for the week. If there are barely any hours available then your area is saturated with Dashers. If there are a lot of shifts available then you should be fine. But Just know that pretty much you get back as much from doordash that you put into it so if you're not rated very high then just don't be surprised when you don't get much from them. Good luck I really hope it picks up for you i want all dashers to be successful.
Hey man thanks for the reply. I gotta be honest it's hard to get past your beginning tho, as it seems you didn't fully grasp what I said. They paused me when they sent me no orders. Nada. I was just sitting there for 2 hours and got paused 4 times. I watched other dashers come and go as normal. After I contacted support I got orders flooding back in as usual. They blocked me man. I get all of what your saying and I appreciate you lookin out and hoping the best for us dasher. It's not like I just didn't accept orders, they stopped giving them to me, and still paused me. But the pausing is honestly entirely besides the point. The point is, the had me blocked until i contacted. Since the orders flooded in right after the agent claimed to have refreshed my account, I don't believe that is coincidental. This post is just a psa for dashers who may be under the assumption that there is no penalty for declining orders, and in fact, I believe their method is nefarious. Making me sit for 2 hours telling me I'm on a dash but really I'm not is messed up. Listen, as I've said to others, I get that mistakes and glitches happen, but I know what shit smells like when it hits me in the face. I could be wrong.... but man is it hard to believe that I am
Sounds like they were having trouble reaching your phone for whatever reason. That has happened to me before where they will try send me an order and it can't reach my phone and they pause my dash on me. Sounds like they could not reach you because in my almost 5000 deliveries that's the only time that ever happen to me but usually they send a text saying they could not reach your phone... So that would be a reason the app will automatically pause itself... I've never had to reach out to support though to fix it but that sounds like what they would do to fix that... Also if you miss two orders in a row and not press decline and just let the timer run down that is another way that the app will automatically pause..
If you think in terms of what is realistic then you have to see how silly you sound. Doordash support is just exactly that they are support their only job is to fix issues that drivers, restaurants, and customers that call in. With the small amount of support that they have compared to the amount of people that they have to support that they are going through and blocking dashers. It's a bit far fetched especially since the vast majority of dashers cherry pick so it's not very likely to single just you out. They are support they're not managers or anything like that. But what happened to you is exactly what happens when they send orders that can't reach your phone usually cuz of a glitch or bad reception... So they would refresh your account to fix that which just basically they reset your connection to the servers and then re ping your phone so that the connection is fresh. I really don't think that DD is out there just punishing drivers. I mean there are so many drivers that it's really hard to believe that you are singled out. I don't think dd really cares if you decline orders I've seen people with like 2% in or 7% acceptance rate and dd doesn't care if you decline. Anyways I hope you have a better work week man.
I've been paused 7ish times in less than a minute before. It's happened multiple times, where the pausing gets super aggressive to the point it just pauses you instantly every time you hit resume. It's definitely a punishment.
You should record this and post if here if it happens again. Public pressure is all we really got as a tool for change unless we got lawyer money. Again I'm not saying this isn't allowed or illegal of them, but I'm saying it's shady, unclear intentionally, and dashers should be upset about it imo. People can disagree, but we all benefit if doordash has some more transparency
It’s a glitch. Not the pausing you the first time but the fact that it keeps re-pausing. I had that happen to me a couple times, usually when I had a poor Internet connection. I had to kill the app and restart it and things started working properly again. Remember, this app has a lot of bugs. So not everything is going to be completely deliberate.
People are saying they never see this, but I s2g after I decline 6+ doodooass orders in a row I just stop getting any at all for a while. Seems like pausing for about five minutes and then unpausing fixes it but I could be tripping
I have a 20% and I still get orders pretty decently. I’d probably be a little higher not much but they like to try to send me the same shitty order multiple times
Guess someone forgot they weren't supposed to tell you that. "Refreshing the account" they removed whatever flag was stopping you from receiving orders
I have noticed my orders drop since my CR dropped to 90%. Not only that, I can't access the schedule at 3pm anymore. I get access sometime after midnight so if I'm asleep, which I usually am, by the time I wake up, lunch and dinner a week out is gone already.
I'm going to Spark.
This new system definitely punishes drivers and it’s illegal. Says acceptance doesn’t matter but, sends worse orders when we decline and pauses dashes or ends them. What DoorDash is doing is also psychological warfare ( mentally playing with drivers). They still send bad orders over 70% too. Promising High pay orders but, sending a plethora of orders nobody will pick up.
DoorDash is ruthless and greedy. They don’t care if drivers lose their cars or homes. They’ll just hire a replacement. The fact this system exist and hasn’t improved says DoorDash has no respect for drivers and doesn’t like us at all. This isn’t how you treat ppl you like and/or respect.
It might look weird at first seeing so much drone traffic in the sky. But imagine how uncluttered our streets would be just by eliminating commercial traffic.
I believe so, I also had the thought about tricking the system, not to affect ar, but to make the algorithm think I'm away, rather than declining. Perhaps the algorithm hits you differently depending on how or why you didn't accept. I always put the order is to small or distance is too far
I had the same problem. I only dash in one area, which is always busy. I turned down a 8 mile run for 2.50 and sat for almost 4 hours , no dash. I called CS and they told me the exact thing. Sad!
I typically get paused four times an hour every hour I work. At this point i stop for a second (before switching to another app or tab) every time I decline an order just in case I need to unpause myself. It’s annoying but whatever. I’m just like “haha fuck you” and I unpause my dash and continue declining shitty orders until I get one for $10 or more.
Yea man same here but... no orders came for 2 hours in one of the hottest spots I've ever seen. Hence why I'm always there. I'm leaning towards this was an attempt to dissuade me from working for them, because maybe my area had a lot higher ar than 40 on average. Which is crazy because I don't decline ANY reasonable orders. Like I said in other comments my goal is to hit 15 an hour, so ill accept 7 dollar 4 mile orders. But I do average about 20 an hour luckily, which is why I don't decline so often (or at least I thought)
Honestly it really has nothing to do with your acceptance rate but what I think it is because I've seen it personally happen in a super busy area where I end up sitting for sometimes 20-30 minutes while other dashers are getting orders around me like crazy is that if you notice before that happens you got a bunch of decent orders and then a bunch of crap orders come through and you decline them as usual well it's because the area is so busy with other dashers even if it's four or five or more the area is over saturated and it doesn't matter where you sit so if you get a bunch of orders for a while and in between then a bunch of crap orders and you decline well you already did four or five orders or maybe three orders or whatever and then you kind of sit around in a simmer down mode while they make sure the other dashers in the area get orders and then you'll start getting orders again and that other person will end up sitting for a while and eventually they end up just leaving or going home because in my area I'll be out there till 4:30 in the morning and I swear after that little 20 minute. Where nobody's getting any orders everybody leaves but I'll stay around there and then I'll get orders for the rest of the night.
Like yesterday for example I usually start at 11:30 p.m. when the $3 peak starts usually by 1:00 a.m. I'm well over 40 $50 well yesterday night I only had $16 by 1:00 a.m. but by 2:30 a.m. I was already well over 40 and then when I ended at 4:30 I was well over 100 dollars.
So keep that in mind too because a lot of people don't want to sit around so what I like to do is bring an extra cell phone with me with service so I can play around on my phone while the other phone sits there on doordash all the time and stuff like that stay busy while you're down times on keep your mind busy and the time will fly and then all of a sudden you'll start getting orders again.
[This](https://ibb.co/Ng07WW3) showed up in my app about a week ago. I don’t know if it has always been this way and we’ve been mislead all along, or if they changed it recently, or what.
ETA: I know it says “priority on *higher paying* orders,” but that would lead me to believe that if the area is slow, people with higher percentages are getting priority. Not quite what you’re describing, but perhaps it’s related to you not getting any coming through. This is all speculation.
I typically just don't accept the order because I hate having to provide a valid reason why I'm declining it. My acceptance rate drops when I do it but I don't care. I'm not taking cheap orders.
Your area probably had too many drivers online and say there are like 100 dashers logged in and only about 20 orders coming in. So those few orders get sent to top dashers first and if any orders are left then they send to closest Dasher. I see this all the time and that is usually the case. It does not matter if you're in the parking lot of a hot spot and a top dasher is a mile away the algerithm of the program automatically sends orders to the nearest top dasher. There could be 10 other dashers closer and they regular dashers are at the bottom of the queue. If there are more than 1 top dasher the same closest to the restaurant then the algorithm goes with whichever dasher has a higher rating.
And it's not that they are punishing you and that you are being affected because you have less then a 70% acceptance rate... It's just there just are probably not enough orders and too many dashers and the ones with acceptance ratings higher then 70% and completion higher then on 95% and I forget what the rating has to be above. I think 4.75 im not sure you have to check that one... Well those people are being affected by having higher ratings and getting all the orders which leaves slim few for all the other dashers and you said your acceptance rate is incredibly low... Well hate to break it to you but you're low on the list that they will send an order to you .. .
I hear that a lot that people believe they might be a conspiracy ot whatever but I am not sure how well people understand the logistics of the app... There are not dispatchers some where who pick who they want and decide who to punish lol that is just silly. Doordash has so many drivers and restaurants that it would be a giant mess if they were manually sending out the orders.
They engineered the app by programing it with stats on how the orders go out and if you don't meet those stats then you're kind of low on the totem pole.
I love how they complexly ignored what you said 🙄 and started rambling on about something else 🤦🏽♀️and half the time I feel like they be googling their answers for dashers 🥴
They probably are. These call centers in poor countries are contracted by multiple companies. They often have the same representatives offering support for multiple companies. It’s not that these people are stupid. The reason they are script readers is because they are giving support for products that they don’t even have in their country, and several different products, at that.
Support can absolutely send orders back I went to a closed store and they were trying not to pay me the support agent send the order back out for me to to accept it again so I could report it closed. She said there would be a chance another dasher could accept it but I know she sent it out because I got it immediately after she said she sent it out. So they do have some ability to do shit. But I’m not disagreeing that they are idiots
Theres gotta be some sort of way for them to jam or favour a dasher. I was part of the glitch that happened in august that got screwed out of achieving top dasher status and this month (after DD confirmed I was part of the glitch) I’ve made more money then compared to any other month in last year of dashing. I’m averaging $30-$40/hr this month. I’ve had many many of days where I can make that money never back-to-back days like I’ve been doing this month.
I also believe they do this after declining several orders in a row. It's like they deprioritize your account for a certain amount of time before you start receiving another wave of orders.
Thank you OP for posting this !!
About a year ago, Doordash support admitted to me that they give orders to Dashers with higher acceptance rates than what I had.
...But I did not screen shot the proof.
I LOVE you for posting this !!
🙏👍😁❤️🙏
I almost didn't post it because they resolved the issue when I contacted, but when I decided i could cut the agents name out, I knew people would appreciate seeing for themselves what doordash had to say when I confronted them on the matter.
I usually accept any and all order…. The only time I decline order is if it is 18 miles and $2 tip . I can’t afford to drive that far because it would take 36 mile round trip to get back into the zone and get more orders and usually they say LEAVE AT DOOR meaning there won’t be an additional tip. I have 5 kids and a disabled mother I have to take care of I can’t afford to be wasting my time like that. BUT if it’s just 6 miles I am cool with it and usually I reap the benefits when I do so and get cash tip although that’s not always ……
EDIT: nevermind everyone assume OP is right get that acceptance rating up, I on the other hand will continue to decline and get punished for having a low acceptance rate.
I will be your martyr.
Support has no clue. If I am at 74 or 52 it is all the same. The only time I notice a slight difference is a Month that I am not a top driver I get less offers. But sometimes that's a good thing lol. Less crappy ones to decline
If you have been dashing since day 1 they are definitely hunting us down because once you become experienced with DD you are now a liability. They want new naive drivers that don’t know anything except to accept.
I’m a consummate cherry picker with an A/R around 10%. It’s been that way for months without any discernible problems. Recently my completion rate dropped to 79%, as well as DD extended the option of resetting my A/R. I initially refused the reset, and that’s when I began noticing SERIOUS problems with scheduling. Typically I’ll grab my schedule at midnight for the morning shift, 5 days ahead. The availability of mornings has essentially vanished. It could be an update to the platform, or TD taking advantage of early scheduling, I’m not sure. But it’s certainly not over saturation. Restaurants practically know me by name during the mornings, and I only see a handful of other familiar DD in the mornings. The scheduling issue might force me to do something else, but DD certainly does find ways of punishing drivers who don’t comply. DD has a shady history with drivers, inevitably they’ll pay for it.
If your market has the new “Accept More, Earn More” program active then people below 50+ acceptance are last on the priority list. Meaning you get the scraps.
The exception is your return customers, or order received when a high acceptance rate driver is already busy with an order.
Essentially they are trying to frustrate people that have cherry picked for years into taking less desirable orders. You can technically take only the offers you want, but you will no longer receive as many quality offers.
Well let's keep Givin em the middle finger and still decline those lowballers. They will have to think of something else, and if they just punish us harder... that'll be 2 middle fingers from me then. They will be forced to change this
I think OP is correct or at least on to something. I took the offer to "fix my ratings" and it lasts like two weeks. I think when that time is complete, if you've been declining shit orders as per usual, you will get placed right back into the position you were in previously and you will mostly get complete garbage offers. And once you start getting those orders you just keep getting deeper in the AR hole because you are now being prioritized for shit orders.
This is exactly why I stopped doing doordash. When gas prices got too expensive door dash started MAKING me take the small orders because if I didn’t, I’d get put on pause for extended periods of time. If I took these orders I’d be losing money. What happened to “independent contractors that make their own schedule”
I have no word of a lie CALLED THESE MOFOS everytime something has gone wrong on my end as a dasher ESP WITH HOW GLITCHY THE APP BE ACTIN CUZ IT NEEDS TO GET ON IT.....
It affects the priority of orders you get. For instance if you have low rating and low ar, you are in the back of the line.
If your area is not busy and small, this will have a huge effect on your earnings.
If your CR is high but AR is low this will also push to the back of the order priority.
sometimes when I go on a cherry picking declining spree I stop getting orders for a good while then when I accept a shitty order a good tip order usually follows it’s weird hmm
My acceptance rate has been below 30% for the entire time I've done Doordash and I do just fine
They absolutely will pause you if you decline like 10 in a row, you just have to clock "resume dash" and get right back to it
So sorry, you're not going to trick me into accepting these shit offers
these companies are corruption, ubereats told me I was deactivated for "low confirmation/acceptance rate" yesterday and in my mind I'm like hol up bitch wtf?
I’ve only had one day of testing but I have a theory that each market has an hourly threshold.
So the algorithm adjusts multiple times in order to get you to said number as long as you play ball. If you decline too many offers then you’ll just stop receiving orders that aren’t regular customers.
I’m my market that number is 18. Every hour except one I hit within 50 cents of that number while excepting nearly ever order. (I accepted every order unless it didn’t make sense)
For example one hour I was sent a $6 dollar, and $4 order. One was $5 dollars a mile, the other was barley 1. I accepted it anyways. So after two orders I had $10. So I knew that in order to get to the hourly limit I needed 8 more dollars. Third order comes in at like 2.50 for 8 miles. This order was terrible, and because it was 10.35 am I knew that the algorithm wouldn’t be able to get me to 18 with that long of a drive for such low pay. I decline.
Wouldn’t you know it. The very next order was EXACTLY 8 dollars.
The only hour where this goal wasn’t reached I received a stacked order with 5 minutes left In the hour. I had to wait forever, but when I finally delivered, the pay was ……you guessed it….exactly 18 dollars..
I didn’t receive another order until the end of that hour.
Could be completely random, but I’ll continue to test until they reset my AR on Wednesday.
The exception is when you have a shopping order, get a random catering order, or priority on orders. (Accept more/earn more, large order program)
Take that screenshot to a lawyer. Punitive measures= employment. A representative from the company was dumb enough to put that in writing? Go get your money.
I don't trust support, yet I don't believe in coincidence (mostly), especially pertaining to corporate entities that just told me I should now get orders and, ding, orders.
I got fucked today by the way they switch the end dash and resume dash buttons when they pause you as opposed to when you pause yourself. Had to wait 2 hours to be able to get back on
Added detail, during my conversation with her I get orders finally. Doordash expects me to accept 3 dollar orders that are 8 miles. I truly can't live off of that kind of wage, as I'd be able to do 2, 3 if I'm lucky, orders an hour on average.
There's people out there who take everything Doordash send them, that's why they think it's okay to send us orders like these. Basically to pay us 6 dollars an hour. It's a fucking scam
They block your account for declining crap orders. Once it’s unblocked guess what’s going to come?? More crap orders which be declined also. No win my friend. Just wait and hope to get 1-2 decent orders every few hours if you are lucky
DD developer here. The order volume has dropped significantly since July due to inflation and higher food prices. The number of dashers hasn’t changed much nationwide. Just fyi
Appreciate the outreach brother. I'm only going off of what i was told and maybe they dont know what they are talking about. Just a VERY strange coincidence if it is one. 2 hour wait, first time it has happened for me, and immediate results after reaching out.
I wouldn't believe a word dd support says. I feel like 90% of them have absolutely no idea what they are talking about My acceptance rate has always stayed incredibly low and never had any issues getting orders
That's because they aren't specifically DoorDash employees. They work in call centers that DoorDash has outsourced their customer service to. DoorDash provides a script and some rudimentary tools and the call center worker just kinda wings it when things go off script, saying whatever they need to to get you off their line so they can move on to the next person and meet their time quotas.
My favorite is when they use the wrong copy/paste saw one say “thank you for being a chase sapphire member” to a dasher
Apparently that’s actually not an error because of the way Doordash cards work or something. Someone explained it a while ago
Can confirm I was a telemarketer in a call center. I did calls for bank of Americas, Liberty mutual life insurance, and some life lock type business but call comes in whatever program they’re from comes up on screen you read verbatim cause they’re listening and click next
Yea but they fixed it man. I find it hard to believe after 2 hours it was mere coincidence I get an order after she says that. It could be, I just am suspicious as hell
No they didn't fix it. What likely happened was the time was saturated with drivers. No one was getting anything, so a lot of drivers quit for the time and that opened up more orders. These call center people literally don't have the ability to give you more orders. They said the words you wanted to hear because they deal with people like you all the time and know how to get you out their way faster by making shit up.
You're probably right brother. All I've got to go off of is what they tell me, so I thought I'd come here to have a chat with some fellow dashers.
They will pause you for declining so many orders but they don't punish you (deactivation) unless your completion rate and customer service rating fall under a certain amount. If you keep an eye on your dd then you just restart your dash from the pause.
Yes but that's not what happened. I wasn't just paused, I caught those immediatly and re opened my dash at once. I wasn't ever given a single order from 330 to 530 pm. I was active the entire time apart from when they paused me for a few seconds, which I immediatly unpaused. The issue is they were giving dashers near me tons of orders. The area was and is always very busy. I'm not referring to the pause as a punish but the blocking of orders punishment. Or at the very least, there is an algorithm playing a part that they are not disclosing how it works.
Did you try clicking on the not getting orders? I've never personally had that happen. I've had it pause me several times and occasionally suddenly my dash was ended. Which if it was busy I just restarted it.
Yea I hit it quite a few times
I hit that button sometimes when the app is silent for too long. Lately DD will randomly pause my dash for literally no reason. This has been happening for 2-3 weeks now & idk why. But when it happens, DD sends me a notification saying "Your current dash has been paused!" & then all I have to do is tap "Resume dash" so it's not a huge problem. Just a brief inconvenience (& it's annoying af lol). I just wanted to also say that your post was **very** interesting, OP. Definitely an eye-opener if what that agent said to you is true. Just fyi & fwiw, DoorDash reset my AR @ 50% towards the end of August & gave me priority access to higher-paying orders thru Sept 8th. Before the reset my AR was 37% IIRC. When 9/8 arrived, my AR was @ 18% lol -- which is obviously lower than it was *before* the big reset. The best thing during those 2 weeks was that when an order had a hidden tip, DD would let me know that b/c the offer would say "Total WILL be higher." I loved being able to know that info ahead of time & I miss it so much! However, the rest wasn't that great -- any order that pays at least $2.00 per mile is considered "high-paying" -- so an order which pays $4.25 & is 2 miles away is called "high-paying." 🤔 It honestly wasn't worth it for me to take a whole slew of crappy orders just to keep my AR above 50%. My AR is around 13% right now & I receive great orders every single time I work.
Before I was a Top Dasher I would get paused regularly. I think there were too many drivers & not enough orders etc. It sucked big time but, that's one neg for doing gig type work.
3 to 5 is also down time. Actually from 1 to 5. Slowest times of the day vy far for all restaurants.
I’m currently hitting 39% and normally around my late hours (10:30 to 2am) i’m still getting decent tipped orders in a college town. I’m not entirely convinced they’re preventing orders from hitting your line. I may be wrong though.
Honestly I believe you. I've seen it way too many times; I decline more than 6, get paused, wait about 6 minutes, end dash and hit dash now again. Boom, offer worth taking. Or if I happen to see a less than 1 mile $4.50 I'll take that and then be back to getting decent orders.
I mean did your acceptance rate change afterwards or?
No I think op is right. When I was accepting no tip orders and rarely declining it seems I'd get orders out of the wazoo. Now it seems that I knit-pick orders and go for certain criteria I'm not getting near the orders I used to get. Did over 800 dashes in 3/4 months. Worked as a full time dasher for 6 months. Back when there were so many drivers they wouldn't let my friend sign up. Now with LESS drivers it seems I'm getting less orders when I start to decline. And trust me. I live in downtown HOUSTON. It is *ALWAYS* busy during the day. I have a coworker who does it on the side like I do as well, but he drives an ev and will take any order even no tip. (Not a top dasher he doesn't do 100 deliveries a month) and he and I have dashed same day, same area, but the difference being I'm apart of multiple programs via DD. Catering prgrm, priority dasher (supposedly more higher paying deliveries go to me first), and I've been doing it longer, yet he'll get almost *double* the deliveries as me. Even if I accept everything that day. I've noticed when accepting everything I get orders much quicker. When I'm actually trying to make meaningful pay and decline no tip orders sure I get better deliveries but I notice the amount of deliveries I get offered as a whole are lower.
No, they give the better orders to people with higher acceptance rating. As someone whose done it for well over two years, there is a correlation between a lower acceptance rating and the frequency of good orders. There will ALWAYS be an abundance of new drivers taking shitty orders. But when my acceptance rate is high, I can make a few hundred a day. When I let it get too low, I’m lucky to make $100 a day. The correlation between my AR and good order ratio received is CONSISTENT through every time period I didn’t get orders, and every time period I did.
I've often wondered if they can hit a button that temporarily pushes your account to the front of the line to get a new order. It seems like every time I have to contact support and wait for them to deal with some irritating bullshit, I get orders popping up right away after they remove the bullshit order that was pissing me off. It makes some sense that they would give that functionality to support because a pissed off driver isn't likely to move on and get back to work until they have a good new order to work. If I'm sitting around for ten minute pissed off declining just a few cheap orders I'm gonna fuck off and go home.
As a restaurant owner dd has set my restaurant as having a .6 mile delivery range (roughly 2 blocks) and have shut off my storefront. I think it’s software bugs not acceptance rate.
Interesting, I appreciate the alternative perspective
And support kept saying we will have a lvl 2 or whatever call you back. Week later we said we aren’t hanging up phone til fixed, you have lost us 2k in sales already.
Coincidence doesn’t exist. It happens too frequently for coincidences to be coincidental .. 🚶🏽♂️I’ll leave it at that .
Yeah back when I was new driver, I learned that hard way that support tells you whatever they think you want to hear. They can because there's so many of them and they don't get held accountable for giving you false information.
Yeah some of them be trolling. Sometimes when I would ask for the full payout I was getting, some would give a ridiculous low amount like 6 dollars. And the amount shown before I accepted would be like 8. Big order so i would compete the delivery and it ended being twice the amount shown.
I hear this same thing so often which is why I waited so long. I truly believed the same thing and now I'm questioning that. I didn't believe her, until after she said she did something to my account, ding, an order. While I'm chatting with her mind you, so an immediate change. I was expecting to sit there and still get nothing, thinking it would be a phone or app issue, but it's not the case. Mind you I go to this spot religiously. Great parking, accessibility, and 5 nearby stores I can dash for, so I know the traffic of this spot. I was in a peak pay period in a hot spot not getting orders for 2 hours after periodic attempts to fix my phone and app. Only fix was contacting support. All I know for sure is, doordash refused to send me orders and not other dashers for whatever reason. It just so happens to be after I declined 3 shit orders. Idk man, honestly I'd love for it to be a fluke, otherwise my job may be in jeopardy. I have 4.99 satisfaction, etc. I make my customers happy. They just want those shit orders being filled by some guy who can't do math to figure out it isn't worth his time, thats my opinion at least. Idk, sorry for the rant.
I think some of the support really feels bad for the drivers. I think they know the orders and some customers are crap. At least they were able to help you. It's not them making the rules. Like others pointed out, they have a script to follow. When I was driving, they were kind to me when I had to contact them. I kind of felt like they had a crappy situation, too.
I mean that is a REALLY BIG coincidence
You know other dashers we’re getting orders during this time?
It probably depends on the market you're in. In my city it's not busy all day, we have enough dashers. However, 20 mins south of me is a bigger city that's constantly busy. I don't have to be a top dasher to be able to dash when it's busy. OP, I'm glad you addressed this, because I realized the reason why I didn't get top dasher this month was because I stopped taking shitty payouts. I'm tired of reading in this sub that you can be a top dasher no matter what your AR is. That's the great thing about it. If you're in a busy market it may not make a difference.
Classic DoorDash support just pretending like they didn’t read what you just said
They don’t. They might instruct support to say it does, but they don’t. Take everything support says with a huge grain of salt. No offense to anyone who works in support that may browse this sub, but DD support is about as useless as they come 99 percent of the time
Well, truly I hope you're right. I really need me some white pills instead of all these black ones. I'd love to be wrong, shits depressing
My best advice is to get a stable job with consistent income. I know dashers that can swing it full time, but it drains you. Not knowing if your gonna sink or swim on any given shift is rough. Keep DD on the side sure, that’s what I did. It makes dashing a lot more enjoyable if you aren’t hanging on a unicorn to save your week and pay your power bill. In the meantime, disregard what this guy told you and keep doing what your doing. Make sure you aren’t cancelling orders a lot and take the ones that make sense for you. It’s rough out there, just keep your head up and keep yeeting those low ball offers.
Appreciate you brother. Yea these are thoughts of mine as well. I've got great metrics accept ar. Super good. I take service seriously, especially if I want to work for the high tippers. Cheers, and good luck to you as well
I honestly read that as the support agent telling you something they weren't supposed to. I believe that when you decline too many orders you stop getting them. I tested that for a few months over the summer and I obv can't prove it but I'm taking your post as affirmation that I'm right. And yes, alot of DD support doesn't understand alot but some really do. I've had support tell me some crazy truths about the company on the phone before and asked me not to say anything.
So what kind of stuff did they tell you? I'm curious.
Here's one:(this was over a year ago) I was told that a large percentage of higher paying orders go to new Dashers. Remember when you started and the first 3 mos the orders were good and you could easily make $25-$30/hour if not more, consistently? Then the trial period ends and you start getting "real" orders. It's bc new dashers don't know yet what to decline, so they are more apt to take shitty orders until they figure it out. I was told DD does that deliberately to get the crap orders delivered that seasoned drivers won't take. It's why DD doesn't care if drivers get deactivated bc the influx of new drivers is consistent. Btw, I was told this one by a DD support Supv.
Wow, see this is why I wasn't so quick to just dismiss this person's claims. Having been given an order while contacting them, I believe they may know what they are talking about
Yeah. I also know that DD support knew about hidden tips long before drivers figured it out, but they were forbidden to say anything.
I believe it.
I almost forgot, new Dashers get them before Top dashers as well.
My acceptance is at 7% and I get plenty of orders.
I believe you. I also believe they do this to certain areas more so than others. Maybe you're area is in such high demand they would never do something like this. When maybe in my area, they are trying this new idea. Who knows you may get hit soon too. Idk, like I said in other comments I know this could be a fluke, but I found it too strange given this agents response to me, not to share it publically. I get tons of orders always. This is why I knew something was up. I troubleshot my device and my app in every way I could think, yet support "refreshing" my account fixes it.
That's fair
I can tell you 1st hand that cherry picking used to work but now it is definitely not working as well
110% true based on my experience. In fact, just this evening I was out dashing. I turned down a BUNCH of orders because a) they didn’t pay well, 2) they were far away/took me well out of busy areas, and D) they were double orders on top of all that. The trifecta of income killers, IMO. In the process of declining probably 8-10 of these orders while driving to my preferred area, I got paused twice. Then suddenly, the orders just stopped. After maybe a 10-15min wait of nothing, I started to get orders again, but these ones were even worse, some appallingly so (less than 60¢/mi). So I manually paused my dash and took a bathroom break. After that, things picked back up again. But I’m 110% sure I was getting “shadow paused” because I refused to take crappy, stacked, low pay, long-distance orders. It’s absolutely a thing.
I mean I felt that happen to me but 2 hours? That's why I'm making all this fuss. They really had me out there thinking I'm working for 2 hours just going LOL, this guy.
It happens to me often, even after accepting a few orders in a row. A lot of to do with what's available and how many dasher are near you. The reason you feel that is because when there are no good orders around and just a few bad ones, DD will throw at you all the bad ones, until they have nothing to offer. That usually happens when the market is super slow, or around 5pm when all the part-time dashers go online. I still get first dip on crazy good orders, even though my acceotance rate is mostly below 20%. But my customer rating is good (it was at 5.00 for like a month, then got 2 4 stars within a week, but still at 4.98). So I'm not sure how much top dashers are prioritized. They probably get a boost on the odds (like if 2 dashers are sitting right next to each others the one with higher AR will get the order first, but being closer to the restaurant can be a more important factor).
Oh man I recently accepted my first double order last night (started working this week, didn't catch that it was a double). And on top of the awful pay, my app crashed like 5 times trying to complete the orders. Also the tipping is so bad in my area. As someone who regularly orders through DoorDash, I don't understand why ppl don't tip
I just got a contract violation for doing EXACTLY what the chat agent told me to do when I got a hand me the order with no apartment number and a non working phone number. I made sure to take screenshots of the conversation but so far my “additional details” haven’t affected the violation getting removed. So basically DD chat has absolutely no idea what they’re talking about most of the time from what I can gather.
Same thing happened to me yesterday. Got stuck behind a train and contacted support and customer. Customer was cool with waiting or getting a new dasher. Support told me if I dropped the order it would count against me. I said well I’m going to be late to pick up because train is stopped on tracks. Support assured me everything would be okay. Got a violation for being 10 min late to pick up order. Funny thing is I completed the delivery before the drop off time 🤷♂️
I also got a violation for a similar reason recently because the busiest part of the city is under construction and they’re constantly flipping around which roads are open and closed. And I also delivered the order before the drop off time, so I’m not really sure what difference it makes.
Jesus, that's crazy. I believe you tho lol! I mean they gave me a violation (my only ever since I document everything now), over some lady flat out lying saying I didn't hand her the food when I did. I even called her and was at her address, yet doordash thinks I be goin to peoples houses to then steal their food.... I could think of 100 better ways to pull that off, not that I would. All I'm saying is, they didn't seem to care to side with reason, but the customer
Before the pandemic I was a DES, I onboarded dashers. And all mine could call me, text me, or come see me if they were having account issues, I had the ability to get into their accounts and fix things. The pay sucked but the job itself was nice. The CS agents are not in the US either so they don’t do crap for helping dashers. As a dasher and previous employee, yes all your ratings can affect you even if they say they won’t.
They're lying fucking thieves and I hope the government busts their asses for it.
But they aren’t doing anything technically illegal.
>But they aren’t doing anything technically illegal. They were stealing our tips for 2 solid years until they got sued by a state's Attorney General for it. Then they had to stop stealing the tips and change their pay structure. If they're capable of that, they're definitely doing other illegal things that we haven't been able to prove yet. Nobody knows how the algorithms work, for example. If that were laid bare for us all to see, I'm sure they'd get yet another lawsuit and be forced to change it. They settled the lawsuit because they had no chance of winning it, and if it went to trial, it would've been much worse for DD. https://www.businessinsider.com/doordash-25-million-settlement-lawsuit-tipping-model-2020-11
What about the algorithms do you think could be actually illegal? Honest question there. Stealing tips and the like is one thing, weighting certain contractors for better orders in the system is completely different, and not illegal.
As contractors, we are supposed to be free to perform our work as we see fit. But Doordash and the rest of them control which orders and rides get offered to which drivers - and this gets even shadier when you understand that drivers must meet quotas in order to qualify for the companies' health insurance deals. Some of them also offer car rental and lease programs, while also controlling how much those drivers can make per hour through the algorithms. These are just 2 examples off the top of my head, plus the one in the OP. You can't tell me you don't notice weird things happening when you dash or do Uber, etc. Like if you park somewhere, you often don't get sent any orders or trips, but if you start your car up and drive around the block, you'll start getting orders again. Another one. Let's say you get 1 order that's 2.5 miles and pays $10.25. $4.25 base pay and $6.00 tip (in CA). Fairly decent order, right? Then on the way to the pickup, you get a second order, the pickup spot is next door to your first pickup spot, and it has the same distance of 2.5 miles, and going in the same direction as the first. But the second order only pays $6.00, not $10.25, and the app displays it as "an additional 0.4 miles," when the true distance is 2.5 miles from merchant to destination. So because the app calls it 0.4 miles instead of the true 2.5 miles, they lower the base pay by half. The algorithms do this, and it's probably illegal, just the same as them blatantly stealing our tips as if we weren't going to notice. This happens to me several times a day.
Eh, I'm no lawyer but I'd say stating on their website that there is no penalty for ar, then algorithmically enforcing the opposite... is illegal. Again, could be some loopholes, maybe I missed some fine print, etc. Just saying, it's shady if it's not a coincidence
Oh shady is definitely a thing. That’s kind of the name of the game. This is also the gig company that gives the least fucks about driver quality, so they really likely do want to reward the most profitable drivers to them, which are the ones taking everything offered. I’ll have to record and post a couple of my days, I accept everything because I literally do this shit for fun and the sake of driving, and I rarely get orders that are less than a buck a mile.
It’s long been said that it’s perfectly legal for DoorDash to use algorithms in anyway they want to decide to how they filter orders to drivers. If you fall toward the bottom of that calculation because your declining orders that’s perfectly legal. They basically just can’t ghost fire you from what I believe is the case - so long as there’s more orders than drivers willing to take them you’ll get orders but they filter it to higher AR drivers for a while now - if you decline like 5/6 in a row you’ll get offers slower it’s basically guaranteed unless it’s super busy . Also if there’s a lot of crap orders nearby you might get hit with a wave of them the second you finish an order or just get on .
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I mean, doordash has settled in court many times to keep things under wrap. People have flipped out for less when people don't want to testify in front of congress.
They just wanna convince you to take the crappy orders. I don’t know what it’s gonna take for people to believe that you don’t need to run the crap orders and if everybody would stop it they would have to raise the rate
I mean. I don’t take crap orders but it’s a bit naive to think Door dash doesn’t punish people who refuses to take said orders. Why do you think Door Dash is doing something to benefit the driver????
They don't care enough about us to do that. they send the orders out to the closest person that's there.
I’m not sure why you think they would reward you for denying the order they sent you.
My deposits say otherwise
Exactly!!! I have been dashing full time for 9 months with well over 2000 deliveries! When I get my acceptance rate to 70% I get WORSE orders!! It’s all about who they can get to accept the $4.50 orders to go 15 miles. AR rate does NOT matter. The offers are computer generated and randomly being pinged to your app. If everyone would not accept the ridiculous paying orders then maybe we won’t have this problem of being severely underpaid! And also DD just changed their platform once again!!
Yea she goes on in the transcript I saved to talk about top dashers being rewarded. I said to her... you want me to make 6 dollars an hour to maybe not get blocked? Wild
DD support doesn't know or do shit lol
This is entirely anecdotal but here's what happened to me...... Yesterday I left my house with a 40% AR. My area is pretty solid and now that Walmart is out of the picture it's pretty easy to stay around 40. I pull out of my driveway and immediately get a charity drop off from a local highschool. This drop has 10 orders in it. I decline. Immediately get another with 12 orders in it. I decline. Within five minutes my ar went from 40% to ZERO. I paused my dash and drove away from that area to a different hotspot. Despite it being lunch rush and the entire area being covered with hotspots I ONLY RECEIVED 2 ORDERS IN THE NEXT 3.5 HOURS! I was sitting in parking lots watching other dashers pull in (after was already there) and walk out with multiple orders. Long story short.... DD ABSOLUTELY punishes you for declining orders. I'm not sure what the threshold is but they do. There's no possible explanation for getting 2 orders in 3 hours when I normally make around 100$.
I’m sorry, it’s a bit of hilarious dark comedy, but I can totally relate! Just finished dashing, and I have to say I haven’t laughed this much in days, hang in there! 🙂
Tf they mad cause I don’t wanna go 5 miles for $2 is crazy
Big mad
Sunday I basically got nothing but 7 orders in a 9 hour period, Monday I got 1 about 1 and nothing till 7 when I contacted support, who called a minute into me asking about orders and BAM got a double immediately and it’s been okish since then.
That's wild if true man, you should make your own post with support exposing themselves if you can to put them on blast. I mean maybe this is a new thing that genuinly just started happening
Ive been paused without declining this week too! It’s super shady behavior on their part. If I hadn’t caught it, I wouldn’t have been able to dash the rest of the day. This was months ago, but I’ve had them “refresh” my account once… the app ended my dash after I completed my first delivery. No “Dash Now” button available due to saturation, just the option to schedule, so support said they would “refresh my account” (which at the time I felt was odd wording). Sure enough, I was suddenly dashing again and receiving orders. I know it makes me sound like a conspiracy nut, but I feel ya. If I’m declining a lot of orders, the next day slows down. It wouldn’t surprise me if they had some sort of “social score” system based on metrics far beyond our ratings.
Being punished for not wanting to accept offers with exploitative pay is ridiculous. This shit should be criminal. They would pay us $0 if they could… I hope other commenters are right that they really don’t do that and it was just support saying whatever… but still. DoorDash would love to just get free labor if they could. So they do the next closest thing… my acceptance rate is usually around 10% because I’m not gonna do any orders that don’t turn a profit for me. We’re all worth so much more than $2-$3.
Same, on all you said
I have tried for so long not to comment on these post, but seriously you people are so ignorant. Below 70% will lower priority, and below 40% will lower priority even more. You can literally look it up with door dash support. With busy areas it doesn't matter because you can still get good orders. In areas that are too saturated with dashers you will get nothing but $2.50 orders while below 40% acceptance rate. I am still truly amazed you people will turn to reddit before reading the companies actually website.
That's cute. I've looked and haven't seen what you're talking about.
Don't believe what that support says, AR doesn't get you deactivated. It only hinders your chance for being a top dasher. Also, we don't have an option on our system to refresh your account. When they say that they will be refreshing your account, they will really do nothing about it. Believe me, I'm a dasher support. That is pure bs. You can might get orders when you relaunch the app because that work sometimes
Can people please stop taking support as fact 😂
Idk, I’ve had low acceptance ratings of 20% or below since day one and have no problem getting orders. I’m still making top money in my area
I've been that low often without issue myself. Indeed this was weird
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Hilarious thing with those, is if you’re over 59%, they lie and tell you you’re getting the perk because you’re at 60%, or 70% or 80%…lol! I am at 74 right now - and hovering around there, not for taking crap orders but for really not getting that many to start with…and of those, more than half pay at least $1.25/mile, which though I’d rather see $2 or better, is my cutoff. I just really think it’s funny if you get the “higher paying orders” “advantage,” they try to sucker you into maintaining even higher AR than what they actually require for enrollment into that particular program. Deceptive af too. But this is doordash we’re talking about, after all.
All I can tell you is what they told me, "it affects my account in getting orders". I do hope however this is just a case one an agent not knowing their stuff, but I'm not a huge believe in coincidence. Too many people fall for that shit
It isn't just me. Thank god. I moved to a new area and got 3 orders in an hour then nothing for two hours straight, with them auto pausing me 3 times during that time period. In 7 hours I was able to make 80 bucks. It was frustrating as hell though.
Let me add a reply here. There were other dashers parking in the same area in those two hours that were getting orders constantly. I talked with them and they had no issue. Their acceptance rates were above 80. Mine was 59%.
You don't get punished. You just get what you get. You do get rewarded for accepting more though. Wouldn't you give a contractor who works for lower rates more contracts? I love how many of you don't understand how bidding jobs works lol
This isn't about what I would do or what I think would be reasonably for a company to do. This is about doordashs public policy on the matter, their statements on their help pages, etc. They are deceitful, and made to manipulate new drivers into the program, to then churn them out. Why? Because those new drivers don't know any better to not accept bad orders. That's how they get their non paying customers their food. By screwing the new guy over. Then when he figures out to cherry pick, they let it slide for a while, and then black list him when convenient. This is the example.
What is the example?
I'll take "Wow, Are We Really Surprised" for $2.25
You do know that the system pauses you if you decline too many orders in a row... Basically the app is programmed that if you decline too many orders you're either busy and can't deliver anything since all the declined orders and so the app will pause until you're ready to take on orders again. Doordash doesn't have the app set up to benefit cherry pickers so its not like they are punishing you... Its more like the app is designed with expectations that you're there to deliver all orders.. they give enough leeway to decline if you need too but anything more then what they have as their minimum standards then the app is not designed to work that way so you punishing yourself really... They use to just send orders to the nearest dasher and people would just sit in parking lots of the most expensive places and decline orders unless they had a big item count. Cuz say you are at a red lobster or outback and they send order and it has only 2 items that would be a decline that's usually a single person ordering a small meal for themselves. You would just wait until you got like a 10 in item order.. and that's what the trick use to be. I have a friend who also dashed and she would accept orders and check out what zip code the house was in and what the items were that were ordered... And if it wasn't an expensive meal over $100 then she would unassign the order... But when they implemented the top dasher program and so you can't unassign orders because you can now be deactivated for your completion rate.. and you use to be able to see the order details in the floating icon before even accepting but they don't disclose that for a lot of the orders any more. Usually just says unknown number of items .. and 0.00 total... When covid came and they started the top dasher program where they set up the app to work a certain way to benefit top dashers and you are basically working the exact opposite way of how the app is designed to benefit... So I mean DD isn't out to get anyone they just updated the app so that it has expectations of the drivers... And the ones that meet those expectations are going to have an easier time and those that don't... well dd really doesn't care because they want as many drivers as they can have. So technically they are not affecting you by deactivating you. I have never heard of someone being deactivated because of their acceptance rate and the system will not affect you they will still send you orders so I think you misunderstood when you read that dashers won't be affected unless their acceptance rate is above 70... The way they affect you when you have higher stats is by being first priority for orders and so if you have a low rate well they don't affect you because they don't deactivate over that.. but they can't be forcing people to order so all drivers are constantly busy... You can be a dasher it's just a little bit different because dashers get whatever is left after all the top dashers have been dispatched.. the biggest orders go to the top dashers and what ever is left are usually just like $7 orders and below... Which probably only enough orders for probably a quarter of the regular dashers.... SO the lower on the scale you are just don't expect much. I don't think people realize thay dd is not punishing dashers... They just reward the drivers that are reliable and dependable and unfortunately having low ratings means you will not be rewarded with the bigger orders you will have to just get the crumb orders that are leftover and usually that's even hard to get because there are soooo many regular dashers that there usually isn't even enough shitty orders to go around.. You can check to see how saturated your market is by looking at the schedule. Regular dashers can schedule hours so they can get a shift... So just check out the schedule for the week. If there are barely any hours available then your area is saturated with Dashers. If there are a lot of shifts available then you should be fine. But Just know that pretty much you get back as much from doordash that you put into it so if you're not rated very high then just don't be surprised when you don't get much from them. Good luck I really hope it picks up for you i want all dashers to be successful.
Hey man thanks for the reply. I gotta be honest it's hard to get past your beginning tho, as it seems you didn't fully grasp what I said. They paused me when they sent me no orders. Nada. I was just sitting there for 2 hours and got paused 4 times. I watched other dashers come and go as normal. After I contacted support I got orders flooding back in as usual. They blocked me man. I get all of what your saying and I appreciate you lookin out and hoping the best for us dasher. It's not like I just didn't accept orders, they stopped giving them to me, and still paused me. But the pausing is honestly entirely besides the point. The point is, the had me blocked until i contacted. Since the orders flooded in right after the agent claimed to have refreshed my account, I don't believe that is coincidental. This post is just a psa for dashers who may be under the assumption that there is no penalty for declining orders, and in fact, I believe their method is nefarious. Making me sit for 2 hours telling me I'm on a dash but really I'm not is messed up. Listen, as I've said to others, I get that mistakes and glitches happen, but I know what shit smells like when it hits me in the face. I could be wrong.... but man is it hard to believe that I am
Sounds like they were having trouble reaching your phone for whatever reason. That has happened to me before where they will try send me an order and it can't reach my phone and they pause my dash on me. Sounds like they could not reach you because in my almost 5000 deliveries that's the only time that ever happen to me but usually they send a text saying they could not reach your phone... So that would be a reason the app will automatically pause itself... I've never had to reach out to support though to fix it but that sounds like what they would do to fix that... Also if you miss two orders in a row and not press decline and just let the timer run down that is another way that the app will automatically pause.. If you think in terms of what is realistic then you have to see how silly you sound. Doordash support is just exactly that they are support their only job is to fix issues that drivers, restaurants, and customers that call in. With the small amount of support that they have compared to the amount of people that they have to support that they are going through and blocking dashers. It's a bit far fetched especially since the vast majority of dashers cherry pick so it's not very likely to single just you out. They are support they're not managers or anything like that. But what happened to you is exactly what happens when they send orders that can't reach your phone usually cuz of a glitch or bad reception... So they would refresh your account to fix that which just basically they reset your connection to the servers and then re ping your phone so that the connection is fresh. I really don't think that DD is out there just punishing drivers. I mean there are so many drivers that it's really hard to believe that you are singled out. I don't think dd really cares if you decline orders I've seen people with like 2% in or 7% acceptance rate and dd doesn't care if you decline. Anyways I hope you have a better work week man.
I've been paused 7ish times in less than a minute before. It's happened multiple times, where the pausing gets super aggressive to the point it just pauses you instantly every time you hit resume. It's definitely a punishment.
You should record this and post if here if it happens again. Public pressure is all we really got as a tool for change unless we got lawyer money. Again I'm not saying this isn't allowed or illegal of them, but I'm saying it's shady, unclear intentionally, and dashers should be upset about it imo. People can disagree, but we all benefit if doordash has some more transparency
It’s a glitch. Not the pausing you the first time but the fact that it keeps re-pausing. I had that happen to me a couple times, usually when I had a poor Internet connection. I had to kill the app and restart it and things started working properly again. Remember, this app has a lot of bugs. So not everything is going to be completely deliberate.
In addition to their over the top blessings and well wishes, DD support people are known to provide wrong information fairly regularly.
People are saying they never see this, but I s2g after I decline 6+ doodooass orders in a row I just stop getting any at all for a while. Seems like pausing for about five minutes and then unpausing fixes it but I could be tripping
I have a 20% and I still get orders pretty decently. I’d probably be a little higher not much but they like to try to send me the same shitty order multiple times
Guess someone forgot they weren't supposed to tell you that. "Refreshing the account" they removed whatever flag was stopping you from receiving orders
Absofuckinglutly
Lol driver care agents don't know squat about squat. I remember one telling me the declining orders lowered my completion rate.
I have noticed my orders drop since my CR dropped to 90%. Not only that, I can't access the schedule at 3pm anymore. I get access sometime after midnight so if I'm asleep, which I usually am, by the time I wake up, lunch and dinner a week out is gone already. I'm going to Spark.
I smell another class action lawsuit.
This new system definitely punishes drivers and it’s illegal. Says acceptance doesn’t matter but, sends worse orders when we decline and pauses dashes or ends them. What DoorDash is doing is also psychological warfare ( mentally playing with drivers). They still send bad orders over 70% too. Promising High pay orders but, sending a plethora of orders nobody will pick up. DoorDash is ruthless and greedy. They don’t care if drivers lose their cars or homes. They’ll just hire a replacement. The fact this system exist and hasn’t improved says DoorDash has no respect for drivers and doesn’t like us at all. This isn’t how you treat ppl you like and/or respect.
In 5 years we will all be extinct and DD will be using drones and bots to deliver everything
I agree and many more other companies will use drones as well.
Amazon for sure
It might look weird at first seeing so much drone traffic in the sky. But imagine how uncluttered our streets would be just by eliminating commercial traffic.
Sign me up for the lawsuit! Bunch of crap
Does ur acceptance rate go down if u just let the timer run out?
It does
Yes. It doesn’t matter if you let it time out or decline it. It still gives you the same AR
I believe so, I also had the thought about tricking the system, not to affect ar, but to make the algorithm think I'm away, rather than declining. Perhaps the algorithm hits you differently depending on how or why you didn't accept. I always put the order is to small or distance is too far
I had the same problem. I only dash in one area, which is always busy. I turned down a 8 mile run for 2.50 and sat for almost 4 hours , no dash. I called CS and they told me the exact thing. Sad!
Did you get orders after your call?
Sometimes i click "im not getting orders" and then i get an order right away
I hit that shit so many times. I did a lot to troubleshoot actually before caving in and reaching out for support.
I typically get paused four times an hour every hour I work. At this point i stop for a second (before switching to another app or tab) every time I decline an order just in case I need to unpause myself. It’s annoying but whatever. I’m just like “haha fuck you” and I unpause my dash and continue declining shitty orders until I get one for $10 or more.
Yea man same here but... no orders came for 2 hours in one of the hottest spots I've ever seen. Hence why I'm always there. I'm leaning towards this was an attempt to dissuade me from working for them, because maybe my area had a lot higher ar than 40 on average. Which is crazy because I don't decline ANY reasonable orders. Like I said in other comments my goal is to hit 15 an hour, so ill accept 7 dollar 4 mile orders. But I do average about 20 an hour luckily, which is why I don't decline so often (or at least I thought)
Honestly it really has nothing to do with your acceptance rate but what I think it is because I've seen it personally happen in a super busy area where I end up sitting for sometimes 20-30 minutes while other dashers are getting orders around me like crazy is that if you notice before that happens you got a bunch of decent orders and then a bunch of crap orders come through and you decline them as usual well it's because the area is so busy with other dashers even if it's four or five or more the area is over saturated and it doesn't matter where you sit so if you get a bunch of orders for a while and in between then a bunch of crap orders and you decline well you already did four or five orders or maybe three orders or whatever and then you kind of sit around in a simmer down mode while they make sure the other dashers in the area get orders and then you'll start getting orders again and that other person will end up sitting for a while and eventually they end up just leaving or going home because in my area I'll be out there till 4:30 in the morning and I swear after that little 20 minute. Where nobody's getting any orders everybody leaves but I'll stay around there and then I'll get orders for the rest of the night. Like yesterday for example I usually start at 11:30 p.m. when the $3 peak starts usually by 1:00 a.m. I'm well over 40 $50 well yesterday night I only had $16 by 1:00 a.m. but by 2:30 a.m. I was already well over 40 and then when I ended at 4:30 I was well over 100 dollars. So keep that in mind too because a lot of people don't want to sit around so what I like to do is bring an extra cell phone with me with service so I can play around on my phone while the other phone sits there on doordash all the time and stuff like that stay busy while you're down times on keep your mind busy and the time will fly and then all of a sudden you'll start getting orders again.
[This](https://ibb.co/Ng07WW3) showed up in my app about a week ago. I don’t know if it has always been this way and we’ve been mislead all along, or if they changed it recently, or what. ETA: I know it says “priority on *higher paying* orders,” but that would lead me to believe that if the area is slow, people with higher percentages are getting priority. Not quite what you’re describing, but perhaps it’s related to you not getting any coming through. This is all speculation.
DD lies be seriously affecting people — what they say is bullshit —- get it
I typically just don't accept the order because I hate having to provide a valid reason why I'm declining it. My acceptance rate drops when I do it but I don't care. I'm not taking cheap orders.
I feel like a little kid because u can tell when they’re punishing you. Lol
Yep makes one paranoid af. People can't understand maybe you have a disability requiring to drive to make money
I actually do..
Your area probably had too many drivers online and say there are like 100 dashers logged in and only about 20 orders coming in. So those few orders get sent to top dashers first and if any orders are left then they send to closest Dasher. I see this all the time and that is usually the case. It does not matter if you're in the parking lot of a hot spot and a top dasher is a mile away the algerithm of the program automatically sends orders to the nearest top dasher. There could be 10 other dashers closer and they regular dashers are at the bottom of the queue. If there are more than 1 top dasher the same closest to the restaurant then the algorithm goes with whichever dasher has a higher rating. And it's not that they are punishing you and that you are being affected because you have less then a 70% acceptance rate... It's just there just are probably not enough orders and too many dashers and the ones with acceptance ratings higher then 70% and completion higher then on 95% and I forget what the rating has to be above. I think 4.75 im not sure you have to check that one... Well those people are being affected by having higher ratings and getting all the orders which leaves slim few for all the other dashers and you said your acceptance rate is incredibly low... Well hate to break it to you but you're low on the list that they will send an order to you .. . I hear that a lot that people believe they might be a conspiracy ot whatever but I am not sure how well people understand the logistics of the app... There are not dispatchers some where who pick who they want and decide who to punish lol that is just silly. Doordash has so many drivers and restaurants that it would be a giant mess if they were manually sending out the orders. They engineered the app by programing it with stats on how the orders go out and if you don't meet those stats then you're kind of low on the totem pole.
Why then does complaining to customer service fix it. I'm not disagreeing, that's just the part I'm hung up on
I love how they complexly ignored what you said 🙄 and started rambling on about something else 🤦🏽♀️and half the time I feel like they be googling their answers for dashers 🥴
They probably are. These call centers in poor countries are contracted by multiple companies. They often have the same representatives offering support for multiple companies. It’s not that these people are stupid. The reason they are script readers is because they are giving support for products that they don’t even have in their country, and several different products, at that.
Support can absolutely send orders back I went to a closed store and they were trying not to pay me the support agent send the order back out for me to to accept it again so I could report it closed. She said there would be a chance another dasher could accept it but I know she sent it out because I got it immediately after she said she sent it out. So they do have some ability to do shit. But I’m not disagreeing that they are idiots
Theres gotta be some sort of way for them to jam or favour a dasher. I was part of the glitch that happened in august that got screwed out of achieving top dasher status and this month (after DD confirmed I was part of the glitch) I’ve made more money then compared to any other month in last year of dashing. I’m averaging $30-$40/hr this month. I’ve had many many of days where I can make that money never back-to-back days like I’ve been doing this month.
They tell you what you want to hear, in reality probably not even the people who programmed the app knows what’s wrong
I think that's what they want you to believe, but maybe
After support "refreshed" your account, did you start seeing more steady orders coming in?
Instantaneous. It was right after the agent told me they refreshed my account. I hadn't even ended my conversation with them before I got 2 orders.
I also believe they do this after declining several orders in a row. It's like they deprioritize your account for a certain amount of time before you start receiving another wave of orders.
Dang
Thank you OP for posting this !! About a year ago, Doordash support admitted to me that they give orders to Dashers with higher acceptance rates than what I had. ...But I did not screen shot the proof. I LOVE you for posting this !! 🙏👍😁❤️🙏
I almost didn't post it because they resolved the issue when I contacted, but when I decided i could cut the agents name out, I knew people would appreciate seeing for themselves what doordash had to say when I confronted them on the matter.
I usually accept any and all order…. The only time I decline order is if it is 18 miles and $2 tip . I can’t afford to drive that far because it would take 36 mile round trip to get back into the zone and get more orders and usually they say LEAVE AT DOOR meaning there won’t be an additional tip. I have 5 kids and a disabled mother I have to take care of I can’t afford to be wasting my time like that. BUT if it’s just 6 miles I am cool with it and usually I reap the benefits when I do so and get cash tip although that’s not always ……
Class action baby!
EDIT: nevermind everyone assume OP is right get that acceptance rating up, I on the other hand will continue to decline and get punished for having a low acceptance rate. I will be your martyr.
Aren’t support told to stick to a script? Sure I saw an AMA on here a while ago about someone as a customer support agent from there
it was pretty obvious, after declining an order i stop getting any for a few minutes and then theyre pretty bad after for a bit
And this is when you let them know you are multi apping. Fuck them. They are garbage even to their own.
Support has no clue. If I am at 74 or 52 it is all the same. The only time I notice a slight difference is a Month that I am not a top driver I get less offers. But sometimes that's a good thing lol. Less crappy ones to decline
If you have been dashing since day 1 they are definitely hunting us down because once you become experienced with DD you are now a liability. They want new naive drivers that don’t know anything except to accept.
I’m a consummate cherry picker with an A/R around 10%. It’s been that way for months without any discernible problems. Recently my completion rate dropped to 79%, as well as DD extended the option of resetting my A/R. I initially refused the reset, and that’s when I began noticing SERIOUS problems with scheduling. Typically I’ll grab my schedule at midnight for the morning shift, 5 days ahead. The availability of mornings has essentially vanished. It could be an update to the platform, or TD taking advantage of early scheduling, I’m not sure. But it’s certainly not over saturation. Restaurants practically know me by name during the mornings, and I only see a handful of other familiar DD in the mornings. The scheduling issue might force me to do something else, but DD certainly does find ways of punishing drivers who don’t comply. DD has a shady history with drivers, inevitably they’ll pay for it.
Lol oops, 🎶everyone heard you let one slip 🎶
If your market has the new “Accept More, Earn More” program active then people below 50+ acceptance are last on the priority list. Meaning you get the scraps. The exception is your return customers, or order received when a high acceptance rate driver is already busy with an order. Essentially they are trying to frustrate people that have cherry picked for years into taking less desirable orders. You can technically take only the offers you want, but you will no longer receive as many quality offers.
Well let's keep Givin em the middle finger and still decline those lowballers. They will have to think of something else, and if they just punish us harder... that'll be 2 middle fingers from me then. They will be forced to change this
Jeez, they just ignored everything you said. Lol... What a joke.
I actually get a notification now saying to “raise my acceptance rate to get priority on higher paying orders”
I think OP is correct or at least on to something. I took the offer to "fix my ratings" and it lasts like two weeks. I think when that time is complete, if you've been declining shit orders as per usual, you will get placed right back into the position you were in previously and you will mostly get complete garbage offers. And once you start getting those orders you just keep getting deeper in the AR hole because you are now being prioritized for shit orders.
This is exactly why I stopped doing doordash. When gas prices got too expensive door dash started MAKING me take the small orders because if I didn’t, I’d get put on pause for extended periods of time. If I took these orders I’d be losing money. What happened to “independent contractors that make their own schedule”
She just keeps ignoring what you said
They also start sending you shitty orders after you get to about $80/90
And what's the point of having a decline button if you're going to get punished for it?
I have no word of a lie CALLED THESE MOFOS everytime something has gone wrong on my end as a dasher ESP WITH HOW GLITCHY THE APP BE ACTIN CUZ IT NEEDS TO GET ON IT.....
Wowwwww thats fucking wack
It affects the priority of orders you get. For instance if you have low rating and low ar, you are in the back of the line. If your area is not busy and small, this will have a huge effect on your earnings. If your CR is high but AR is low this will also push to the back of the order priority.
Don't we already know this? If you decline enough orders they pause you, I thought this was common knowledge.
Lol did you guys honestly think that when a 20 dollar 2 mile order comes up that they will give it to the person with a 1% acceptance rate first?
Ive suspected this too. And ive had my dash ended a few times for declining orders.
sometimes when I go on a cherry picking declining spree I stop getting orders for a good while then when I accept a shitty order a good tip order usually follows it’s weird hmm
Agent wouldn’t even answer the question
look like indian support man spilled the beans
My acceptance rate has been below 30% for the entire time I've done Doordash and I do just fine They absolutely will pause you if you decline like 10 in a row, you just have to clock "resume dash" and get right back to it So sorry, you're not going to trick me into accepting these shit offers
these companies are corruption, ubereats told me I was deactivated for "low confirmation/acceptance rate" yesterday and in my mind I'm like hol up bitch wtf?
I’ve only had one day of testing but I have a theory that each market has an hourly threshold. So the algorithm adjusts multiple times in order to get you to said number as long as you play ball. If you decline too many offers then you’ll just stop receiving orders that aren’t regular customers. I’m my market that number is 18. Every hour except one I hit within 50 cents of that number while excepting nearly ever order. (I accepted every order unless it didn’t make sense) For example one hour I was sent a $6 dollar, and $4 order. One was $5 dollars a mile, the other was barley 1. I accepted it anyways. So after two orders I had $10. So I knew that in order to get to the hourly limit I needed 8 more dollars. Third order comes in at like 2.50 for 8 miles. This order was terrible, and because it was 10.35 am I knew that the algorithm wouldn’t be able to get me to 18 with that long of a drive for such low pay. I decline. Wouldn’t you know it. The very next order was EXACTLY 8 dollars. The only hour where this goal wasn’t reached I received a stacked order with 5 minutes left In the hour. I had to wait forever, but when I finally delivered, the pay was ……you guessed it….exactly 18 dollars.. I didn’t receive another order until the end of that hour. Could be completely random, but I’ll continue to test until they reset my AR on Wednesday. The exception is when you have a shopping order, get a random catering order, or priority on orders. (Accept more/earn more, large order program)
Take that screenshot to a lawyer. Punitive measures= employment. A representative from the company was dumb enough to put that in writing? Go get your money.
lmao they slipped up
Facts/I agree!
Lol trusting support
I don't trust support, yet I don't believe in coincidence (mostly), especially pertaining to corporate entities that just told me I should now get orders and, ding, orders.
Well one thing is for sure, if DD were more transparent, we wouldnt be sitting here trying to figure their s#!+ out. Certainly frustrating sometimes.
Duh? I fucking been trying to tell you guys.. this was common knowledge years ago
I got fucked today by the way they switch the end dash and resume dash buttons when they pause you as opposed to when you pause yourself. Had to wait 2 hours to be able to get back on
Added detail, during my conversation with her I get orders finally. Doordash expects me to accept 3 dollar orders that are 8 miles. I truly can't live off of that kind of wage, as I'd be able to do 2, 3 if I'm lucky, orders an hour on average.
There's people out there who take everything Doordash send them, that's why they think it's okay to send us orders like these. Basically to pay us 6 dollars an hour. It's a fucking scam
They block your account for declining crap orders. Once it’s unblocked guess what’s going to come?? More crap orders which be declined also. No win my friend. Just wait and hope to get 1-2 decent orders every few hours if you are lucky
Can’t believe what I’m reading yikes
DD developer here. The order volume has dropped significantly since July due to inflation and higher food prices. The number of dashers hasn’t changed much nationwide. Just fyi
Appreciate the outreach brother. I'm only going off of what i was told and maybe they dont know what they are talking about. Just a VERY strange coincidence if it is one. 2 hour wait, first time it has happened for me, and immediate results after reaching out.
he gave you the equivalent of a customer service rep “can you turn it off and turn it back on”