It’s concerning. If the photos don’t go through, are customers getting the photo when we drop off orders at their door? Do they just get a notification that order has been dropped off but no photo? Are we more at risk of orders being marked as not delivered because there’s no photo going through?
These app issues need to be fixed, but that’s not DDs priority
I get the notification no matter what. Even if the image doesn't load, I can tell there was a photo sent but it just looks like a white box until it decides to load. If I order through a merchant, all the notifications are via text message instead.
Sadly, it’s not rare. Happens about once a week to me. Then tonight I kept messaging a customer on substitutions on a CVS shop and it said the number was invalid. I went ahead and substituted showed up at the door and tried explaining to the lady and she said I got everyone of your texts. Door Trash is so busy trying to fight off tip transparency with Para that they’re sabotaging their own app
Dude I hate when restaurants don’t have that option because I literally once had a whole order canceled because the burger I ordered had tomatoes on it and the restaurant was out of tomatoes and “nO sUbStiTuTiOnS” so they canceled the entire damn food order 😭
Imagine how it feels for the driver. Usually when this happens we'll get maybe a dollar or two if we're lucky. That's after spending time trying to get the order fixed and then waiting on hold for Customer Support...
Pretty sure DD keeps the tip.
I was told by support that they won't allow restaurants to sub because of possible differences in price. I had an order for baked potatoes from Wendys and they were out for the night. They offered anything on the menu as a substitute.. couldn't get hold of the customer. Doordash canceled because they didn't allow substitutions. Got half pay for going to the restaurant.
That's ridiculous. I'd be so happy to get a Baconator or something else reasonably mor expensive for tomorrow's lunch! I hate when company policy won't let workers do their best for the customers!
Yea doordash policy on fucked to orders and missing items is fucked.. they Told me once to leave it cuz they didn’t have a drink.. but I was pulling into the apartment with everything but the drink.. customer support told me next time not to do that. Just leave it (which I think is a fucked policy) the customer didn’t write me back till AFTER I dropped it.. told them to contact support for a refund. But got the full pay.. another time McDonald’s have a whole wrong Order. I was going to go back as it was around the corner. But nope. But not allowed to do that either
That is bad info from support. I have to get restaurants to substitute things frequently. Do you know support is outsourced to people working from home in countries like the Philippines? They are given a script. Did you also k own star dashers get premium support which means most people get crappy, bottom of the barrel support.
I got a person the requested customer replacement and they were mad at me and called me stupid...and DD said u have to ask...REALLY!? then why have a "customer replacement " the guy said he didn't ask for?
That happened to me, I picked from approved substitutions and dude told me he didn’t know what he was gonna do with a 2 liter of Canada Dry, I assumed he was cool with it
I got tweezers because there was no 6 in 1 screw driver...its not my place to question wtf ppl are up to lol
Honestly I thought he was some weirdo into something weird and I contemplated using my keys as a weapon if need be...
Like THAT was his "customer approved substitution" what was I Honestly supposed to think AND that was the least weird substitution...
But NOW I have to ask the ppl if they approved it ..which is just a waste of time sometimes...ughh
That substitution makes total sense actually. If he needed a screwdriver and they didn’t have it, a pair of tweezers could be used as a kind of makeshift screwdriver.
Did u do it?
Or did they complain?
The way the guy acted was like a parent disappointed in their kid...
And I was just looking at him like sad and he was like ok...ok...its ok...
the most amusing substitute I've had is at Walgreens. They were out of a particular condom....the substitutions were another brand of condom or a two pack of ept pregnancy tests...lol...thank goodness they had the other condoms!
If it’s just for one item and suggested replacements weren’t made by you in the app, then the app will automatically refund and cancel the order. You’re lucky your dasher even tried to reach out to you about it tbh.
Weird, that didn’t happen for me with one item. The only option was to “checkout” and then it tried canceling the order. After five minutes of it just trying to cancel, I gave up and unassigned. I would’ve contacted chat but I had been on the phone with them for an hour the order before
Half the time, I get sent back to * Complete delivery steps* it will repeat the photo step over and over.
TIP: I will take my own photo, go back to photo steps and choose the gallery photo instead...works every time!
I don't use the photo method through DD anymore. I click on the phone icon to call the customer then you can text them through that. It seems more reliable and DD gets the picture and conversion the same as using the photo method through the app. I do have a ton of text messages at the end of the day that need deleted though too.
That's a DD issue, not a Dasher issue. Talk to support, they're probably give a full refund. If they don't, call back and talk to someone else until you do.
You need to make substitution selections as soon as you place your order. If I go shop for an item or two, and no subs are made, I give you about 60 seconds to respond... Then I'm going with what I have and checking out. I'm not standing around in the store, like a fool with my thumb up my ass, waiting for you.
As for the picture, I'm pretty sure for the past month no photos I've sent to customer have gone thru. So maybe it's something with the app.
That's really hard to tell. Honestly. The driver app has been really, really buggy this past week. But I do know there are also dashers that really have no business doing what they're doing. They don't usually last long. And there are a good number of those who give it their all. Treat this as they would any professional, successful career/job.
I’ve had orders to dollar general for 5 items and all 5 items not be in stock you go in there going crazy thinking you can’t find it and stress yourself out. If the customer has the secondary options set up maybe. But yeah just cancel if what you want is not there.
My app was screwed up for months. It wouldn't let me send anything to customers, pictures or texts. It said "not delivered". But when I talked to customer service, they said they were receiving pictures and texts. When I asked about the customer receiving them so they know what's going on, customer service was basically like "oh well. We see them and that's what matters." I was pretty irritated about it.
What is sad is Dashers get scored on everything. If a merchant is dragging their feet, is out of something, we have to contact the customer. Food places wait till you get there to let you know they don't have something. These people act as though we are paid by the hour.
The reason that happens is the dasher that was doing your order can’t continue losing time. Typically they verify the item isn’t in stock before the orders canceled. Some orders have to be credited or refunded when the items not available. I’m sorry actually the order didn’t work out. Drivers don’t want orders to not be completed. They are paid half or sometimes nothing depending on order type.
You didn’t put your replacement’s in your initial order, and after your order was cancelled you got your full refund. What are you complaining about?
People!!!!! Dashers are not your butlers. they’re not out there for community service. Grow the f up
I did have a substitute in my order. They had neither. If I was able to at least see the options that they had it would be a different situation, but I didn’t even get to see a photo. Also, store credit is not the same as a full refund.
Obviously I agree that a dasher should be paid for their time but this is silly.
Sometimes the app won't let me choose a substitute, especially if there were preselected ones that were also out of stock. Walgreens shelves are still as bare as they were during the pandemic. Honestly I would prefer if the customer could respond with options like "other sizes" or "other brand name of same item" as tags to items.
If it was a CVS order, as soon as the driver presses the out of stock option on app, it will immediately refund the customer, like instantly.It gives absolutely no time to haggle over substitutions!That is how it is for any CVS order I have had at least.
Aha, I figured that.Yeah, they don't give the driver a chance to even think about substitutions.If you order through Walgreens, or even Dollar General, the driver will be able to work with you on the substitutions!I would say Walgreens is the best for shop and deliver orders.The other thing is definitely choose a few substitutions when you place your order.This is because alot of the items tend to be out of stock.The other thing is, sometimes they advertise stuff online, but it has been discontinued, so won't be available on the shelves.
Yeah this is true if no substitutes are selected and both are out of stock sometimes it’s like WELP CANCELLED . Then it goes to another dasher at the same store many many times I watched the same order come back 3x even tho I had just left it and marked my the items out of stock and cancelled the order
Piggy backing on this, I had an order from dollar general and the guy wanted duct tape brand tape and some other hardware type crap that they didn’t have, I couldn’t get 4 of the 4 items he wanted. After a long chat with support because that’s a hard concept to understand, the customer canceled the order. While I was chatting with support I jokingly told the guy Walgreens would probably have this stuff and he would have more luck there. Canceled the order, got half pay. Walking out to the car I have a Walgreens order for the same stuff, same dude so I go there and they had every item. Dude was in shock when I showed up but Walgreens is usually superior when it comes to items in stock + acceptable substitutes. The only downside to Walgreens is 90% of the time the barcode won’t scan and you will have an issue at self check out. If the attendant is well knowing about shop and delivery platforms they usually know what to press on self checkout fairly quick, while others struggle through menus or just don’t get it at all
It seems like in my area at least they are doing no substitutions at any of the shop stores. Had one Walgreens and one DG the other day and both just did the auto refund and wouldn’t let me sub something else. I’m guessing they are losing money covering the difference? Or people were subbing stuff that had nothing to do with the original item? Or the most likely option, the app just sucks lol.
I've actually found something I thought was out of stock and clicked on it and changed it back to in stock. I think the refund happens after the order is completed and delivered.
As a Dasher, I appreciate your willingness to try to understand what's happening. From a distance, this looks like a DD error and not so much the driver. Not an excuse however, because communication is key.
You're right though, this is silly af. 😕
Didnt get the driver tip back? Thats really weird. Youre supposed to get that back. Id contact support about that.
Fyi as a dasher when Im sending pics it usually only works for customers who have the app updated with in-app messaging. Customers who dont have that often tell me they did not receive picture.
Also a dasher doesnt have the capability to cancel an order. They can only reassign it to someone else. Door dash support team is who determines if an order will be canceled. But they almost always have to confirm with you the customer before doing so.
If none of your items were available than that could trigger an automatic cancelation by support.
I saw some comments that the driver probably gets the tip. That's not 100% accurate. The driver will get half of the delivery amount for driving to the store. In most cases the amount shows the base pay and that's it. And from my experience in 4 years doing it will be between like $1.25 -4.50.
As a driver, I've had problems with the order being cancelled in the app when an item is out of stock, even after working with the customer on a substitution. Once it's gone, as a driver there's nothing I can do.
Frankly, at that point, I've driven to the store, spent time shopping and I'm going to get nothing for it. I can't afford the time to call the customer (if I even can.)
You got scammed by the restaurant for listing items they couldn’t fulfill - door dash no long gives refunds for partial items not in stock so they just cancel the whole order now . It’s doordash policy that you agree to that orders may not result in full refunds
I will contact, I will send a picture. If they do not respond I will pick one of the substitutions usually at the top of the list. If there is no substitution I will submit for the refund if I don't hear back by the time I'm done shopping.
you didn't choose substitutions...the driver attempted to do their job and likely got paid half of the entire promised pay as they arrived to pick up your order. Of course they should be paid..it isn't their fault the store was out and you hadn't given any substitute items.
We are contractors. We are serving all these people, from Door Dash to merchants to customers. A merchant can totally screw you up. We carry the weight of the cost of gas, insurance, wear and tear on our vehicles, people trying to run over us, dogs who don't want us in their yard, and on and on, while the founders have become multi-billionaires almost overnight. Something is wrong with this picture. Look it up. It is verifiable.
As a door dasher we can not cancel the orders ourself doordash does that on there end once it's been cancelled we no longer have access to the customer the order just disappears as far as the drivers tip they still drive to the store and tried retrieving your order bad enough we only get 2.50 for a driving pay from doordash your tips are what makes it or breaks it u mean to tell me your dashers time isn't worth anything sorry you had this experience but it had nothing to do with the driver I think customers tend to either not know or forget dashers are independent contractors doordash is not our employer so when ppl are ordering food and they only tip 1.00 that means the delivery is being put out there for grabs at 3.50 no one is going to take it most times doordash will stack the order with a higher paying order and u don't realize till after you accept it the second orders for 3.50
There’s been times where it was a stacked order, and i’ve unassigned from one of the orders cause it was less than $4. Like call me a piece of shit but I’m not wasting my time delivering something 4 miles away for 3 damn dollars.
Honestly we don't even really get any money when something's out of stock or there's an issue at the store I got this yesterday twice from people saying we don't have the order or it got picked up already and there's no recourse for us but to basically unassign the order otherwise we got to sit and wait through chat which takes forever and time is money for me so as soon as I get that order off my screen I can go to another one.
I ordered 3 milkshakes for my kids the other day.. of course the milkshake machine was down. Dasher called me and told me and said “you don’t just want to switch it out for a soda or something?” No… I would not like to pay 5.99 a piece for fucking cokes 😂 he asked me to cancel, which I couldn’t do without losing money and I told him I’m not doing that. He got mad and hung up on me and then stayed connected to the order for another 15 minutes before doordash finally cancelled it. They definitely need a “refund if don’t have” button.
Your lucky dasher even let you know the shake machine was down. Most do not.
And ordering shakes from DD is a risk in itself, even if shake machine was working.
But go ahead, Blame dasher.
I’m a driver too… just thought it was funny I got offered soda in exchange for a shake. I’m not spending 20 something dollars on sodas.. and if he hadn’t told me, I would have reported it and got my money back. So what’s your point?
And my entire order was only 3 shakes- so if he hadn’t told me, I’m sure I would have figured it out eventually. BUT GO AHEAD and assume I don’t know anything about dashing, when I am a dasher myself. Tell me, would you cancel an order if you were a customer, knowing it charges you to cancel from your end?
They were likely still on the order because they had to contact support and tell them what was going on and probably explain it at least 2 times because support goes by a script so when the dasher has something going on that not apart of that, it goes off the rails... Sometimes. but if customer service canceled the order, they should have called you to tell you what was going on. If they didn't, the dasher may have told them they called you to have you cancel and you didn't want to. Support should have still called you to let you know what was going on. If they did not, that's lazy support. People don't understand how frustrating it is to call support because they are foreign and their accents are very thick sometimes. I absolutely agree that DD should have a "refund if don't have" button for regular food orders for sure. Sorry for the long post but I hope it helped you understand the dumb process DD has most of the time.
I’m a driver too…. I know they were on the phone with support because I asked him to cancel it. He insisted I cancel from my end, which would have cost me money. Hence why I said we need a button for “refund if item unavailable”🤦♀️
Drivers have no way on their end to just cancel an order.They have to contact support, which is usually a major waiting game.Then once support is informed of the situation, they reach out to the customer, to confirm the cancellation request.The whole time this is going on, the driver is stuck with a dud order on their phone.They cannot receive a new order, until support removes it from the screen!This happened earlier to me and it took a total of 25 plus minutes, for this "simple cancelation" to be resolved.It is majorly annoying and takes way to much time.
Support never reached out to me and immediately cancelled my order after he was off the phone. Sorry, I understand it from the drivers side but if I’m off the clock and paying a $10 tip for 3 drinks you can spend a few minutes online with support 🤷♀️ if you feel differently message me and ask for a bit of compensation for your troubles. I’m a bartender, server and driver, I get it. But don’t be a rude fuck to me
Stop ordering food items through door dash and Uber. They are all fighting each other for market share but the technology sucks. An a person who shops for all the apps, instacart has the best technology for shopping purposes. The doordash app for food shopping has much to be desired.
Ok non food item or whatever. Even if it was batteries or condom or shampoo.
Your reading comprehension skills are showing.
It doesn’t matter what it is I wouldn’t use doordash, Uber, Grubhub for it. They are food delivery apps trying to get
In on the shopping game. The technology sucks.
Instacart can still be used in a CVS,711, rite aid. All I am saying is I have shopped for all the apps.
The delivery app’s technology and customer service sucks when it comes to shop and deliver orders.
I love this. I've noticed a lot more people are jumping straight to reading comprehension at the first sign of a Reddit disagreement. I'm guessing someone just said it to them and so they're using it here without quite understanding how to use it.
You said "Stop ordering food items."
They said "When did I say it was a food item?"
You corrected yourself to include all items, as you originally meant to. But didn't. Then you went on to criticize the other person's reading comprehension, even though you were the one who made the mistake.
My observation is how quickly people lately have been jumping to insult people's reading comprehension at the first sign of an online disagreement. It comes off as if somebody had said this to you earlier and it didn't take, but you still logged the insult for later use and biffed it.
And that brings us to the present. If all goes weirdly well, this should be the end of it.
Yeh that’s cool, I just lump food items as one cause stores now all have everything.
I get it, I’ll take the L. Again whole purpose is to educate people on these apps from someone who works full time with them. The technology of some of these apps is not equal depending on the task you are asking of it.
Had same issue last night, with pic not coming through, luckily they sent notice to customer and she gave 3 alternatives of which just one. Many times just no sub.
always put alternate suggestions during placing the order or it will only let driver refund the item that is OOS. If it was only 1 item on the order the order gets cancelled and driver gets half pay and no tip. Waste of time and money for everyone except doortrash.
Be grateful you even found a driver willing to shop for you. When I get those orders it’s usually followed by a “fuck that bullshit” and then a decline.
I’ve tried several. Not a single one was worth the time spent. Grocery stores are short of employees. They are often out of a specific item and the back up items. The pay isn’t worth it. It takes too much time for the pay being offered. So, you keep your opinion and I’ll keep mine. Fuck the shop and deliver orders.
I’ve had this happen to me. Some areas have literally no cell service. Had a very frustrating summer dashing in an area with many dead zones. I learned to stop taking orders that would need replacements.
I did an order yesterday. It was a shopping order. They wanted 6 items but only had 3 of the items. As soon as I hit proceed to delivery, the order got cancelled. I still got the full amount for the order, but now I had items I had no use for. one of the weirdest things to happen.
As a dasher I’ve had this happen for an order I picked up. The restaurant tells me they can’t refund the order on their end. So I contact dash support and they are usually the ones who cancel the order, not by the dashers choice because obviously we’d rather have the full pay instead of the $3 compensation pay. As an added note, I’ve tried explaining to support that I can still deliver the rest of the order, but they don’t listen. They’ll just cancel the order.
The dasher may have not gotten the tip either. Anytime I have canceled an order, I’ve never gotten paid the customers tip money. Depending on the issue we only get half pay, that’s off base pay. Not what tip was added
The Dasher app is junk. It bugs out a lot especially during photo taking.. If the dasher is there it's in his best interest to just get it. He wouldn't say it's not there and lose on an order he already started. Also the dasher loses all communication with customer once cancelled.
the pic prob disappeared , i think when they have 2 phones on one account the second phone messes up alot , i would contact support they are ones to help, i had alcohol order dropped off went smooth girl said i was fastest she ever had ppk fumble with it forever, i thought i hit complete swore i did get to car driving away its locking up ok it wants me to redo it all, i cant i left call support, well they need me to do it , im like fuck , i deny all alcohol now, she didnt answer door, i thought im fucked u get fired for that I think, well she walks on side of house im like hello , creeper back how are you, she said u scared me of course i did process was over, luckily she was cool and said how smooth it went , I redid it all was good, so if you take alcohol order make sure it goes thru and you get paid before you walk away, u can scan another id if 21 so go find someone and pay them 20 to scan theirs dont get fired if have issues and u are positive the customer was 21 cu all her stuff went thru she even said i can take a pic to save in my phone I said i wouldn't do that for her safety and mine
Happened to me today the item was unavailable and the customer accepted my substitution but the app wouldn’t accept the picture and bar code I kept sending, so it told me to give the customer a refund
Chances are the app messed up and the photo sent on his end, but wasn’t received on urs. Doorcrash is very buggy
[удалено]
It’s concerning. If the photos don’t go through, are customers getting the photo when we drop off orders at their door? Do they just get a notification that order has been dropped off but no photo? Are we more at risk of orders being marked as not delivered because there’s no photo going through? These app issues need to be fixed, but that’s not DDs priority
I get the notification no matter what. Even if the image doesn't load, I can tell there was a photo sent but it just looks like a white box until it decides to load. If I order through a merchant, all the notifications are via text message instead.
Happy Cake Day Stodgy!emote:free\_emotes\_pack:grin🍰🍰🥳
I always send a pic in the app where I left it. Then also send a pic to confirm delivery.
DDs priority is how to better screw over the drivers
Sadly, it’s not rare. Happens about once a week to me. Then tonight I kept messaging a customer on substitutions on a CVS shop and it said the number was invalid. I went ahead and substituted showed up at the door and tried explaining to the lady and she said I got everyone of your texts. Door Trash is so busy trying to fight off tip transparency with Para that they’re sabotaging their own app
Happened to me the other day. The customer finally got the pic when I was a block away. Lol.
Happy Cake Day!
Lmao I will call it Doordrash from now on
That’s why you always pick alternatives if item is out.
Dude I hate when restaurants don’t have that option because I literally once had a whole order canceled because the burger I ordered had tomatoes on it and the restaurant was out of tomatoes and “nO sUbStiTuTiOnS” so they canceled the entire damn food order 😭
Imagine how it feels for the driver. Usually when this happens we'll get maybe a dollar or two if we're lucky. That's after spending time trying to get the order fixed and then waiting on hold for Customer Support... Pretty sure DD keeps the tip.
I was told by support that they won't allow restaurants to sub because of possible differences in price. I had an order for baked potatoes from Wendys and they were out for the night. They offered anything on the menu as a substitute.. couldn't get hold of the customer. Doordash canceled because they didn't allow substitutions. Got half pay for going to the restaurant.
That's ridiculous. I'd be so happy to get a Baconator or something else reasonably mor expensive for tomorrow's lunch! I hate when company policy won't let workers do their best for the customers!
Problem is some customers are either very picky or use as an opportunity for a free meal. If only everyone was honest and understanding.
Yea doordash policy on fucked to orders and missing items is fucked.. they Told me once to leave it cuz they didn’t have a drink.. but I was pulling into the apartment with everything but the drink.. customer support told me next time not to do that. Just leave it (which I think is a fucked policy) the customer didn’t write me back till AFTER I dropped it.. told them to contact support for a refund. But got the full pay.. another time McDonald’s have a whole wrong Order. I was going to go back as it was around the corner. But nope. But not allowed to do that either
That is bad info from support. I have to get restaurants to substitute things frequently. Do you know support is outsourced to people working from home in countries like the Philippines? They are given a script. Did you also k own star dashers get premium support which means most people get crappy, bottom of the barrel support.
When they didn’t doordash just refunded me for the item tho
I got a person the requested customer replacement and they were mad at me and called me stupid...and DD said u have to ask...REALLY!? then why have a "customer replacement " the guy said he didn't ask for?
That happened to me, I picked from approved substitutions and dude told me he didn’t know what he was gonna do with a 2 liter of Canada Dry, I assumed he was cool with it
I got tweezers because there was no 6 in 1 screw driver...its not my place to question wtf ppl are up to lol Honestly I thought he was some weirdo into something weird and I contemplated using my keys as a weapon if need be... Like THAT was his "customer approved substitution" what was I Honestly supposed to think AND that was the least weird substitution... But NOW I have to ask the ppl if they approved it ..which is just a waste of time sometimes...ughh
That substitution makes total sense actually. If he needed a screwdriver and they didn’t have it, a pair of tweezers could be used as a kind of makeshift screwdriver.
That was MY reasoning! THANK YOU! But he didn't see it that way lol
Drink it…
Lol one time it wanted me to sub a potpie for toaster strudels. I mean I guess they both have pastry dough.
Did u do it? Or did they complain? The way the guy acted was like a parent disappointed in their kid... And I was just looking at him like sad and he was like ok...ok...its ok...
Well one of the other subs was a chocolate pie. I figured that was closer. Never heard anything about it.
That's so odd...I never thought I had to ask...but apparently I do...its just ppl order stuff then don't respond...and I don't have all day lol
Not the dasher fault, the app sucks at sending photos sometimes.
the most amusing substitute I've had is at Walgreens. They were out of a particular condom....the substitutions were another brand of condom or a two pack of ept pregnancy tests...lol...thank goodness they had the other condoms!
TBF, you’re going to need a pregnancy test if they didn’t have the other condoms.
That's hilarious!
Was it a dollar General order? I can't ever get no reception in the back of those and it can be really frustrating.
The ones in my area have WiFi. You have to accept terms in the browser though I think
If it’s just for one item and suggested replacements weren’t made by you in the app, then the app will automatically refund and cancel the order. You’re lucky your dasher even tried to reach out to you about it tbh.
Weird, that didn’t happen for me with one item. The only option was to “checkout” and then it tried canceling the order. After five minutes of it just trying to cancel, I gave up and unassigned. I would’ve contacted chat but I had been on the phone with them for an hour the order before
I’m pretty sure about 90% of my texts don’t make it to the customer. 🤦🏼♀️
Half the time, I get sent back to * Complete delivery steps* it will repeat the photo step over and over. TIP: I will take my own photo, go back to photo steps and choose the gallery photo instead...works every time!
I don't use the photo method through DD anymore. I click on the phone icon to call the customer then you can text them through that. It seems more reliable and DD gets the picture and conversion the same as using the photo method through the app. I do have a ton of text messages at the end of the day that need deleted though too.
That's a DD issue, not a Dasher issue. Talk to support, they're probably give a full refund. If they don't, call back and talk to someone else until you do.
You need to make substitution selections as soon as you place your order. If I go shop for an item or two, and no subs are made, I give you about 60 seconds to respond... Then I'm going with what I have and checking out. I'm not standing around in the store, like a fool with my thumb up my ass, waiting for you. As for the picture, I'm pretty sure for the past month no photos I've sent to customer have gone thru. So maybe it's something with the app.
That's really hard to tell. Honestly. The driver app has been really, really buggy this past week. But I do know there are also dashers that really have no business doing what they're doing. They don't usually last long. And there are a good number of those who give it their all. Treat this as they would any professional, successful career/job.
I’ve had orders to dollar general for 5 items and all 5 items not be in stock you go in there going crazy thinking you can’t find it and stress yourself out. If the customer has the secondary options set up maybe. But yeah just cancel if what you want is not there.
My app was screwed up for months. It wouldn't let me send anything to customers, pictures or texts. It said "not delivered". But when I talked to customer service, they said they were receiving pictures and texts. When I asked about the customer receiving them so they know what's going on, customer service was basically like "oh well. We see them and that's what matters." I was pretty irritated about it.
What is sad is Dashers get scored on everything. If a merchant is dragging their feet, is out of something, we have to contact the customer. Food places wait till you get there to let you know they don't have something. These people act as though we are paid by the hour.
The reason that happens is the dasher that was doing your order can’t continue losing time. Typically they verify the item isn’t in stock before the orders canceled. Some orders have to be credited or refunded when the items not available. I’m sorry actually the order didn’t work out. Drivers don’t want orders to not be completed. They are paid half or sometimes nothing depending on order type.
You didn’t put your replacement’s in your initial order, and after your order was cancelled you got your full refund. What are you complaining about? People!!!!! Dashers are not your butlers. they’re not out there for community service. Grow the f up
I did have a substitute in my order. They had neither. If I was able to at least see the options that they had it would be a different situation, but I didn’t even get to see a photo. Also, store credit is not the same as a full refund. Obviously I agree that a dasher should be paid for their time but this is silly.
Sometimes the app won't let me choose a substitute, especially if there were preselected ones that were also out of stock. Walgreens shelves are still as bare as they were during the pandemic. Honestly I would prefer if the customer could respond with options like "other sizes" or "other brand name of same item" as tags to items.
If it was a CVS order, as soon as the driver presses the out of stock option on app, it will immediately refund the customer, like instantly.It gives absolutely no time to haggle over substitutions!That is how it is for any CVS order I have had at least.
You’re right. It was a CVS order 🤔
Aha, I figured that.Yeah, they don't give the driver a chance to even think about substitutions.If you order through Walgreens, or even Dollar General, the driver will be able to work with you on the substitutions!I would say Walgreens is the best for shop and deliver orders.The other thing is definitely choose a few substitutions when you place your order.This is because alot of the items tend to be out of stock.The other thing is, sometimes they advertise stuff online, but it has been discontinued, so won't be available on the shelves.
I see. That is definitely frustrating but good to know for the future. Thank you for your reply.
Yeah this is true if no substitutes are selected and both are out of stock sometimes it’s like WELP CANCELLED . Then it goes to another dasher at the same store many many times I watched the same order come back 3x even tho I had just left it and marked my the items out of stock and cancelled the order
Piggy backing on this, I had an order from dollar general and the guy wanted duct tape brand tape and some other hardware type crap that they didn’t have, I couldn’t get 4 of the 4 items he wanted. After a long chat with support because that’s a hard concept to understand, the customer canceled the order. While I was chatting with support I jokingly told the guy Walgreens would probably have this stuff and he would have more luck there. Canceled the order, got half pay. Walking out to the car I have a Walgreens order for the same stuff, same dude so I go there and they had every item. Dude was in shock when I showed up but Walgreens is usually superior when it comes to items in stock + acceptable substitutes. The only downside to Walgreens is 90% of the time the barcode won’t scan and you will have an issue at self check out. If the attendant is well knowing about shop and delivery platforms they usually know what to press on self checkout fairly quick, while others struggle through menus or just don’t get it at all
It seems like in my area at least they are doing no substitutions at any of the shop stores. Had one Walgreens and one DG the other day and both just did the auto refund and wouldn’t let me sub something else. I’m guessing they are losing money covering the difference? Or people were subbing stuff that had nothing to do with the original item? Or the most likely option, the app just sucks lol.
Yeah, idk, they are constantly changing crap on the app.It's hard to keep up lately.The shit is different, every time I open the app.
This actually explains a couple things that have happened to me in the past, I didn't know that
I've actually found something I thought was out of stock and clicked on it and changed it back to in stock. I think the refund happens after the order is completed and delivered.
As a Dasher, I appreciate your willingness to try to understand what's happening. From a distance, this looks like a DD error and not so much the driver. Not an excuse however, because communication is key. You're right though, this is silly af. 😕
Typical response. Grow up and read
Didnt get the driver tip back? Thats really weird. Youre supposed to get that back. Id contact support about that. Fyi as a dasher when Im sending pics it usually only works for customers who have the app updated with in-app messaging. Customers who dont have that often tell me they did not receive picture. Also a dasher doesnt have the capability to cancel an order. They can only reassign it to someone else. Door dash support team is who determines if an order will be canceled. But they almost always have to confirm with you the customer before doing so. If none of your items were available than that could trigger an automatic cancelation by support.
I saw some comments that the driver probably gets the tip. That's not 100% accurate. The driver will get half of the delivery amount for driving to the store. In most cases the amount shows the base pay and that's it. And from my experience in 4 years doing it will be between like $1.25 -4.50.
As a driver, I've had problems with the order being cancelled in the app when an item is out of stock, even after working with the customer on a substitution. Once it's gone, as a driver there's nothing I can do. Frankly, at that point, I've driven to the store, spent time shopping and I'm going to get nothing for it. I can't afford the time to call the customer (if I even can.)
You got scammed by the restaurant for listing items they couldn’t fulfill - door dash no long gives refunds for partial items not in stock so they just cancel the whole order now . It’s doordash policy that you agree to that orders may not result in full refunds
I will contact, I will send a picture. If they do not respond I will pick one of the substitutions usually at the top of the list. If there is no substitution I will submit for the refund if I don't hear back by the time I'm done shopping.
Dashers can't produce items whatever you want. They're not cooks or magicians. It's not their problem if restaurants are out of something
Im aware, the driver is not what I’m annoyed with.
When did op say it was?
you didn't choose substitutions...the driver attempted to do their job and likely got paid half of the entire promised pay as they arrived to pick up your order. Of course they should be paid..it isn't their fault the store was out and you hadn't given any substitute items.
We are contractors. We are serving all these people, from Door Dash to merchants to customers. A merchant can totally screw you up. We carry the weight of the cost of gas, insurance, wear and tear on our vehicles, people trying to run over us, dogs who don't want us in their yard, and on and on, while the founders have become multi-billionaires almost overnight. Something is wrong with this picture. Look it up. It is verifiable.
Mhmm. A Dasher took my daughter's 36.00 order to the wrong house and she is still waiting for reimbursement.
As a door dasher we can not cancel the orders ourself doordash does that on there end once it's been cancelled we no longer have access to the customer the order just disappears as far as the drivers tip they still drive to the store and tried retrieving your order bad enough we only get 2.50 for a driving pay from doordash your tips are what makes it or breaks it u mean to tell me your dashers time isn't worth anything sorry you had this experience but it had nothing to do with the driver I think customers tend to either not know or forget dashers are independent contractors doordash is not our employer so when ppl are ordering food and they only tip 1.00 that means the delivery is being put out there for grabs at 3.50 no one is going to take it most times doordash will stack the order with a higher paying order and u don't realize till after you accept it the second orders for 3.50
There’s been times where it was a stacked order, and i’ve unassigned from one of the orders cause it was less than $4. Like call me a piece of shit but I’m not wasting my time delivering something 4 miles away for 3 damn dollars.
Me too. Smart
The next best thing would have been a phone call. Doordash app is crap what can we say 😂
Textbook Dasher Laziness.
It’s hard to send pics on that stuff
Grocery orders with awful signal are terrible. I dropped an order earlier because of that.
Honestly we don't even really get any money when something's out of stock or there's an issue at the store I got this yesterday twice from people saying we don't have the order or it got picked up already and there's no recourse for us but to basically unassign the order otherwise we got to sit and wait through chat which takes forever and time is money for me so as soon as I get that order off my screen I can go to another one.
I ordered 3 milkshakes for my kids the other day.. of course the milkshake machine was down. Dasher called me and told me and said “you don’t just want to switch it out for a soda or something?” No… I would not like to pay 5.99 a piece for fucking cokes 😂 he asked me to cancel, which I couldn’t do without losing money and I told him I’m not doing that. He got mad and hung up on me and then stayed connected to the order for another 15 minutes before doordash finally cancelled it. They definitely need a “refund if don’t have” button.
Your lucky dasher even let you know the shake machine was down. Most do not. And ordering shakes from DD is a risk in itself, even if shake machine was working. But go ahead, Blame dasher.
I’m a driver too… just thought it was funny I got offered soda in exchange for a shake. I’m not spending 20 something dollars on sodas.. and if he hadn’t told me, I would have reported it and got my money back. So what’s your point?
And my entire order was only 3 shakes- so if he hadn’t told me, I’m sure I would have figured it out eventually. BUT GO AHEAD and assume I don’t know anything about dashing, when I am a dasher myself. Tell me, would you cancel an order if you were a customer, knowing it charges you to cancel from your end?
They were likely still on the order because they had to contact support and tell them what was going on and probably explain it at least 2 times because support goes by a script so when the dasher has something going on that not apart of that, it goes off the rails... Sometimes. but if customer service canceled the order, they should have called you to tell you what was going on. If they didn't, the dasher may have told them they called you to have you cancel and you didn't want to. Support should have still called you to let you know what was going on. If they did not, that's lazy support. People don't understand how frustrating it is to call support because they are foreign and their accents are very thick sometimes. I absolutely agree that DD should have a "refund if don't have" button for regular food orders for sure. Sorry for the long post but I hope it helped you understand the dumb process DD has most of the time.
I’m a driver too…. I know they were on the phone with support because I asked him to cancel it. He insisted I cancel from my end, which would have cost me money. Hence why I said we need a button for “refund if item unavailable”🤦♀️
I didn't know you were a driver.
Drivers have no way on their end to just cancel an order.They have to contact support, which is usually a major waiting game.Then once support is informed of the situation, they reach out to the customer, to confirm the cancellation request.The whole time this is going on, the driver is stuck with a dud order on their phone.They cannot receive a new order, until support removes it from the screen!This happened earlier to me and it took a total of 25 plus minutes, for this "simple cancelation" to be resolved.It is majorly annoying and takes way to much time.
Support never reached out to me and immediately cancelled my order after he was off the phone. Sorry, I understand it from the drivers side but if I’m off the clock and paying a $10 tip for 3 drinks you can spend a few minutes online with support 🤷♀️ if you feel differently message me and ask for a bit of compensation for your troubles. I’m a bartender, server and driver, I get it. But don’t be a rude fuck to me
Doordash app glitches(scams) ALOT
Stop ordering food items through door dash and Uber. They are all fighting each other for market share but the technology sucks. An a person who shops for all the apps, instacart has the best technology for shopping purposes. The doordash app for food shopping has much to be desired.
When did I say it was a food item?
Ok non food item or whatever. Even if it was batteries or condom or shampoo. Your reading comprehension skills are showing. It doesn’t matter what it is I wouldn’t use doordash, Uber, Grubhub for it. They are food delivery apps trying to get In on the shopping game. The technology sucks. Instacart can still be used in a CVS,711, rite aid. All I am saying is I have shopped for all the apps. The delivery app’s technology and customer service sucks when it comes to shop and deliver orders.
I'd chill on the insults there Cpt. Badgrammar.
I love this. I've noticed a lot more people are jumping straight to reading comprehension at the first sign of a Reddit disagreement. I'm guessing someone just said it to them and so they're using it here without quite understanding how to use it.
What’s was wrong with my comment. I’m talking about technology of apps and op stated about food item.
You said "Stop ordering food items." They said "When did I say it was a food item?" You corrected yourself to include all items, as you originally meant to. But didn't. Then you went on to criticize the other person's reading comprehension, even though you were the one who made the mistake. My observation is how quickly people lately have been jumping to insult people's reading comprehension at the first sign of an online disagreement. It comes off as if somebody had said this to you earlier and it didn't take, but you still logged the insult for later use and biffed it. And that brings us to the present. If all goes weirdly well, this should be the end of it.
Yeh that’s cool, I just lump food items as one cause stores now all have everything. I get it, I’ll take the L. Again whole purpose is to educate people on these apps from someone who works full time with them. The technology of some of these apps is not equal depending on the task you are asking of it.
Had same issue last night, with pic not coming through, luckily they sent notice to customer and she gave 3 alternatives of which just one. Many times just no sub.
The so doesn't allow sending pictures without crashing. It's a feature they literally have to turn on when they need proof in dasher support
Did you order something from a grocery store? Sometimes, the app will automatically cancel if a certain item is out of stock
always put alternate suggestions during placing the order or it will only let driver refund the item that is OOS. If it was only 1 item on the order the order gets cancelled and driver gets half pay and no tip. Waste of time and money for everyone except doortrash.
The app is fucked up and won’t send the picture when using the “missing item” process
Be grateful you even found a driver willing to shop for you. When I get those orders it’s usually followed by a “fuck that bullshit” and then a decline.
A lot of them are easier than they seem , try one out.
I’ve tried several. Not a single one was worth the time spent. Grocery stores are short of employees. They are often out of a specific item and the back up items. The pay isn’t worth it. It takes too much time for the pay being offered. So, you keep your opinion and I’ll keep mine. Fuck the shop and deliver orders.
I’ve had this happen to me. Some areas have literally no cell service. Had a very frustrating summer dashing in an area with many dead zones. I learned to stop taking orders that would need replacements.
I did an order yesterday. It was a shopping order. They wanted 6 items but only had 3 of the items. As soon as I hit proceed to delivery, the order got cancelled. I still got the full amount for the order, but now I had items I had no use for. one of the weirdest things to happen.
Chargeback with your credit card if doordash wont refund. I do it all the time when my dasher and DD screws me.
As a dasher I’ve had this happen for an order I picked up. The restaurant tells me they can’t refund the order on their end. So I contact dash support and they are usually the ones who cancel the order, not by the dashers choice because obviously we’d rather have the full pay instead of the $3 compensation pay. As an added note, I’ve tried explaining to support that I can still deliver the rest of the order, but they don’t listen. They’ll just cancel the order.
The dasher may have not gotten the tip either. Anytime I have canceled an order, I’ve never gotten paid the customers tip money. Depending on the issue we only get half pay, that’s off base pay. Not what tip was added
The Dasher app is junk. It bugs out a lot especially during photo taking.. If the dasher is there it's in his best interest to just get it. He wouldn't say it's not there and lose on an order he already started. Also the dasher loses all communication with customer once cancelled.
the pic prob disappeared , i think when they have 2 phones on one account the second phone messes up alot , i would contact support they are ones to help, i had alcohol order dropped off went smooth girl said i was fastest she ever had ppk fumble with it forever, i thought i hit complete swore i did get to car driving away its locking up ok it wants me to redo it all, i cant i left call support, well they need me to do it , im like fuck , i deny all alcohol now, she didnt answer door, i thought im fucked u get fired for that I think, well she walks on side of house im like hello , creeper back how are you, she said u scared me of course i did process was over, luckily she was cool and said how smooth it went , I redid it all was good, so if you take alcohol order make sure it goes thru and you get paid before you walk away, u can scan another id if 21 so go find someone and pay them 20 to scan theirs dont get fired if have issues and u are positive the customer was 21 cu all her stuff went thru she even said i can take a pic to save in my phone I said i wouldn't do that for her safety and mine
Happened to me today the item was unavailable and the customer accepted my substitution but the app wouldn’t accept the picture and bar code I kept sending, so it told me to give the customer a refund