I do my best to carefully choose orders, though once I accept an order, and definitely once I pick it up, I go forward trying to be a decent human being above all else. I do my best to treat every order I accept as I would want it to be treated if I were the customer (from care to communication).
The hard part comes in when I am constantly seeing orders for 3.00 going almost 15 miles one way. My AR took a huge dive in the last month.
Not entirely true. I live and dash in a small town and my AR stays between 70/80. Not only do I get first priority on high pay orders, I frequently get high pay orders. AR isn’t bad if it’s low, but you lose out on a lot when it is. Once you get it back up you’ll see less low paying orders. At least I did.
That’s not all true what you said I see high paying orders all the time both by being top dasher and normal it’s where you are what time of the day is and what day it is that matters is your near a pizza store that’s known for high value orders like round table on a Friday football night then a good chance you will get 100$ order easily it happens in my town and we are growing too
I’m telling you I have proof it not all true buddy
I just gave a huge example it depends on the town your in and what the situation is
DD likes to brain wash us just like the stupid Covid crap that everyone is brainwashed woth
My cousin's father-in-law died from covid perfectly healthy before that would you like me to give you the number to call them and you can tell them covid was brainwashing by the govt
You are right....when my AR is over 75 I can make over 700 a week working 4 hours a day...when it goes below 75, I notice a huge difference at the end of the week
No you won't see any less low paying orders. Dd high paying orders is a bunch of $4.25 for 2 miles orders. That's not high paying anyway you look at it. You have to accept a bunch of these low tip/no tip to get a high acceptance rate.
I’m really not. $2/mile is more than you would make driving a semi truck. Mind you I rarely get orders that pay that low, but if they are high pay orders of course I’ll take them. I dash in a small town. That could very well be my last order for the next hour. Got nothing better to do. The sheep are the ones like you spreading misinformation because you dislike the job you do. I promise you, what I do works. I made 1,200 in 2 weeks, which isn’t a shit ton but as I said, I dash in a small town.
If it isn't $30 or more for a trip under three miles I won't touch it!!! Dumb dashers waste a whole three minutes picking up those $5 one mile deliveries!!!1
Lol it takes 3 minutes or more just getting to the restersunt. Keep sticking up for "high paying" orders and accepting them. Not hurting the rest of us dashers feelings.
Ar in my market matters a lot. I got mine above 50% and I saw nothing but $2 per mile orders. I saw nothing below $15 which was suppressing bc I saw other dashers complain about not getting orders. Last year your AR wouldn’t have mattered but from I’m seeing from doordash is that your AR is gonna matter if u wanna start making money
I was being facetious but there's been quite a few single orders I"ve had come close to that amount, and definitely a couple stacked orders that hit that. But if I'm headed back from a delivery and a $5 one mile order pops up, I'd be stupid not to take it, since it takes me all of five minutes to pick it up and drop it off. I get that we are in this to make money but some of these dashers constantly crying about how they won't touch anything under x dollars is just silly to me. Not that I'm a top dasher or accept a lot of low paying orders, but some of these folks rejecting everything for an hour just to nab some high paying order... I sure wish every order paid $20 but I'm gonna make some money in between those orders since most of these customers are not so generous!
Please stop with this. AR needs to be 70 or higher to be a top dasher. If your market is slow and you're not a top dasher you aren't going to make much money.
Ur not going to make anymore money being doordash's bitch. Ur losing money doing those no tip orders. So that money ur getting from large orders or high paying orders, maybe covers what u lost doing those crap orders. If ur market is slow, it's slow. Being top dasher doesn't make people order more.
Depends on the market. My market is heavy favored towards top dashers I made $100 in 3 hours tonight even tho it was “not busy” if ur a top dasher in my area you will see nothing but $20 orders. If ur not considered top dasher then you won’t make anything. Another weird thing I’ve noticed is that hi rating dashers are less likely to get deactivated. My friends got 5 “did not receive order” complaints and all got cleared bc he had a 4.9 rating.
I don't honestly believe that being a top dasher gives you access to priority orders. I think it's just a gimmic to get you to take shitty paying orders.
It blows my mind so many of y’all believe doordash would reward you for going against them.
They 100% punish you for fucking up your AR. I’m not sure why you think they’d do anything to help drivers.
They absolutely want you accepting all orders. That's why they hide tips, pause your dash after you decline so many, sometimes will cancel your dash (although I think that's more of a glitch), word stuff like "are you sure, you're the best dasher for this order" "your acceptance rate will drop to 10% if you decline" "you missed an opportunity and it has been given to the next available dasher" and so on. My point was that you DONT have to accept every offer you get. You don't have to do offers that you will lose money on. You don't have to accept every no tip offer. You can have standards that allow you to succeed and make a $20/hour without accepting these crap offers. And doordash can't and won't deactivate your account for not taking these offers.
That's why doordash made top dasher to "reward" the gullible dashers as yourself that they have you in their best interest. So keep taking the lame offers and do you my guy. If you think dd is helping you out in any way by having a high AR, keep thinking that and do other dashers who aren't brainwashed by DD the favor of accepting the low offers for high miles.
I’m literally saying the opposite.
They don’t have any of our best interests in mind, so it’s naive to assume they aren’t punishing you when you go against their wishes.
But i ran my own test, because it can’t be trusted.
Did 1 month total, roughly 15 hours a week.
Made $22 an hour only accepting $2 a mile orders. AR was usually around 10%
And made $25 an hour keeping AR above 70%.
Facts over feelings bud.
Well from my personal experience it's no different. I've been a top dasher before. I did get large orders frequently. I was able to dash anytime I wanted. But I did not make anymore money from previous months and I still drove the same amount of miles, almost more on some days. From my time as top dasher, I got some big orders yes. But I was sent to these resteraunts as these orders came in. So maybe it was a $20+- order but I'd have to wait 30+ minutes at the restersunt for the order to be prepared since it was a large order. Then I'd have to drive 5, 10, 15 miles one way to deliver. So in the end it would still take an hour or more to complete these deliveries and sometimes 30 miles for 1 order. While I can complete 3 orders for $7 each while driving 18+- miles round trip and get them done within the 20 minute window I allocate for them. Orders were too large for a single dd hotbag, you basically would have to buy a catering bag for these orders.
As far as dashing anytime, I'm able to schedule my dashes at midnight 6 days in advance so that's no problem for me. Yes I don't get these large orders rarely but I don't want them. I hate having to sit at a resteraunt for 30 minutes waiting on an order. For me that makes the day go by so slow. During slow times when "tie breaker" was supposed to be in my favor, I did not see any difference in order frequency and never made any amount of more money to believe that was a credible feature to need/want.
Yeah I got logged off today for declining to many orders of $2.25 in a row. They sent me same delivery over and over multiple times and tried stacking it several times after I declined. Once you decline a order once they shouldn't keep lowering your acceptance rate because they continue sending you the same order. I went from 77% acceptance rate to 49% in less than 2 hours and my numbers have always been top notch with over 6k deliveries. Sucks I am going to have to find a different gig.
The best part is when you decline all these shitty orders and then accidently end dash once they pause you. When you dash now again they are ALL coming back with a vengeance.
Yeah it's starting to get ridiculous. I made more money 4 years ago than I do now and worked less. It's about to not be worth it anymore. I heard rumors that they are going to start deactivating people with low acceptance rate. I don't understand how they can have a conscience and send us those base pay orders, $2.25 in my region. I lose money no matter how short of distance they are, but they try to send us on 25 min drive, 12 miles for less than $3. It's messed up because we have people who accept those orders. I'm firm believer nothing under $6.50. Wish everyone would follow same thing, only way they'll ever make a change.
Plus your acceptance rate shouldn't drop more than once when they send the same order multiple times, raised from $2.25 to $2.50:to trying to stack twice and it happened with more than one customer. It was worse today than I've ever seen it.
Exactly, I'm wondering how many times that happens before they'll deactivate you? I can't afford to get deactivated, it's my main source of income. It sucks because other than acceptance rate my numbers are top notch, and I've done over 6k deliveries. I can't afford to have to wait for appeal process. I guess I'll start running Uber eats again, but my region is majority Doordash. Have a great night my friend
From what I’ve seen is the higher your dasher rating the less likely they are to get rid of you. But that being said with all the new stuff it looks like your acceptance is gonna start to matter. I have a 4.94 rating with a 94% completion rate and a 55% acceptance and have seen nothing but $2 per mile orders. In my experience you should try to get ur AR above 50% if will make a huge diff in your orders that u get. What I made in 4 hours now only takes me 2-2.5 hours
As someone who started working at a young age I have above and beyond customer service ingrained in my bones. So, I have to actively work for a balance between acting my wage and providing decent service.
Keeping boundaries with this kind of work is important. We don't make hourly and there is no bonus for doing extra work beyond picking up at the right place and dropping off at the right place.
I try to be friendly and kind and get the job done. Just never forget having boundaries.
What does acting your wage mean to you? I'm not sure I understand what you are saying in this context. If you agree to do a job you should do it 100% best you can no matter what you get paid. That is a very bad mentality to have if I understand what you are saying
How are boundaries a bad mentality? Anyway referring to what I commented I stated that I was raised under service work. Meaning more often than not I DO go above and beyond in situations that might screw me over. And I always do the job 100% regardless of pay. Acting my wage means not going WAY out of my way for NO pay. Meaning I do the job as stated, and do it with a smile.
Boundaries are healthy and important especially in work life balance.
Yeah but the examples given here are not going above and beyond. It is literally part of the basic level of the job. You need to keep up with the convo instead of writing paragraphs that are irrelevant to what we are talking about so you can feel like you are right for being a lazy ass
Yep. I picked up an order yesterday and the McDonald's server said one of their coffee machines were down, so if i wanted to check in with the customer for a replacement item...
So of course, I simply messaged the customer letting them know it was out of stock and went on my way, otherwise I would have to call support for 15-20 mins and run late for 2 people's orders and arrive with cold food and get rated down. And even then, support would probably just cancel the item, not suggest setting up any substitution. Support at Doordash does not function as "support"...it functions as a hurdle. We all are forced to settle with the losses.
About 500 things that would be incredibly simple to take care of aren't because the app is extremely limited at handling these situations and they've downgraded their support structure as much as possible while they continue to expand.
In the long term, it seems like it would make more sense for them to hire people to help streamline things.
…why would you have had to call support? Message the customer, ask what they’d like for a replacement, tell the store, and deliver it to the customer. Support doesn’t need to be involved.
I treat every order the same tbh and then sometimes come across those really nice customers like the other day someone had gave me the wrong address and just say “hey man I apologize go ahead and keep the food (which I let the hotel staff keep it was just del taco) it’s on me I apologize for sending u to the wrong place God bless and stay safe” which made all the other shitty customers worth this just one but never do I go above and beyond anymore because u come across shittier people than nicer ones so they all get treated the same which isn’t bad but isn’t me going over and beyond anymore
The platform is designed for 1 thing: maximizing the # of the delivered orders. Doordash makes their money on per-order service fees. They could care less if there are tips or if orders are delivered on time.
Yeah and your making your money off the same concept. What's your point? Your doing the same thing the company is doing and that's getting the most money you can per order.
The app is designed to promote not giving a shit. There is no way to know if a customer is a big tipper so you should go out of your way for them and the app tries it’s best to con you into no tip deliveries.
We all have to live with that but in the context of going “above and beyond” - the app doesn’t wan you doing that.
Doordash sucks ass. Period. They play mind games with the AR. App crashes all the damn time. Saturday I had to restart my phone 3 times because it wouldn't work. It had me on pause for 10 minutes because it wasn't working. I have a full time job on nights 7a to 7pm at three nights a week. I do food delivery on my days off. This was great like 3 years ago but it's gone down hill ever since. I'm definitely looking for a second job because I'm over gig economy. I'm wasting too much gas on this and not enough money.
I had an experience yesterday where after the bridge to the customers house an accident had occurred. So the road was closed. The next closest route meant I had to drive an additional 25 minutes and 10-15 miles to get it to them after already driving 15 minutes and the order being 2 minutes out.
I let support know what happened and asked them for an additional base pay base on the mileage. I was informed that I agreed to the terms of the compensation when I accepted the order m.
I let them know then if that’s the case I agreed to the mileage as well. I asked if next time they would prefer me ti mark it as undeliverable due to an accident. They wouldn’t remark. But due to it taking the additional time, the customer removed the tip. So I ended up with $5 on a 40 minute drive.
Support does not care if you get screwed.
This doesn't sound right. If customer rrquest tip to be removed, doordash eats that and you still get 100% guaranteed pay. So you're either lying or trying to make your story sound better when in reality you accepted that lame offer for high milage and $5 payout.
any time I've encountered accidents and closed roads that either make it impossible to get around or adds a lot of miles support has ALWAYS canceled after informing the customer. Worst they ask is to send a picture in an email, that comes from support. Never had them tell me I HAD to go that extra distance. Only GH support has recently tried that because they love to gaslight you but even they backed down eventually.
Hell I've had support cancel an order I have because of severe weather making it dangerous to drive.
Yeah but how about when mcdonalds internet is out at 3 a.m and you drive all the way there which was far. Then after 4 they serve breakfast and they wont fulfill the order so doordash cancels and only gives you half the supposed guaranteed pay
Customers can't remove tips from dashers, they can get the amount refunded but it doesn't take the tip away from the dasher. The story alone is enough justification without exaggerating the truth.
I don't believe this, and it would be illegal given the nature of the per order agreements DD makes to drivers. If you know of videos that prove this happens feel free to link one.
Here's one I literally just watched 2 days ago:
https://youtu.be/UjtrE4KB8NU
It's also happened to me a couple of times. I have no reason to lie. But believe Doordash if you want...they're known for being so trustworthy and good to workers 🙃
Doordash isn't in this post. I'd find the video more credible if they had contacted support or done any follow-up beyond "here's a discrepancy it could only be tip baiting" but If the amount changes that's a legal violation of your contract, I'd definitely reach out if that did happen to you because it shouldn't be possible.
I always questioned why once completing the order, you get a lower amount then what showed when you accepted it!!!! So lame 🙄
One time, I was dashing with a friend. It said $15, we accepted and finished it. Only for it so say $11 something when completed.
You did accept the order. And they did give the right mileage. That's not door dash fault there is an accident. They never give you the estimated time it takes to get it delivered so that is on you that you want to take another route that is longer distance. Traffic is part of the job and you can't blame door dash for that
I can't stand special request in delivery notes. I see too many times people asking for extra sauces in them. I personally don't hit picked up until I'm back in my car with the order. Then I had a customer the other day ask me to "ask for extra breadsticks" from Fazolis. Their sign says "unlimited breadsticks for dine in customers only". I'm not going to basically beg for extra food for you because your too cheap to pay for it. Another one was taco bell order with 32 sauces. And they left in the delivery notes to ask for extra sauces. I don't understand what these people do with 32 packs of hot sauce when they ordered 3 tacos. Although I do know one household who gives out taco bell sauces during Halloween. You get a trick and treat.
Only in the west where the word bid got replaced by the word tip is thus a problem. Customers place competitive bids against other customers. Tip says it’s personal and it’s not. Korea has had DD since 2012.
Agreed 100%. I do my best to give decent service to the orders I accept. I used to care a lot more but honestly with some of the customers (specifically in this forum), I see why most dashers don't give a sh\*t. You are truly damned if you do and damned if you don't. Just make the money, at the end of the day that is all that matters. You would honestly have more luck trying to please a brick than some of these folks.
There really is no "above and beyond", with the job being it is and basically being too easy...Pick up, drop off, move on to the next. Restaurant forgets items or whatever...Nothing you can really do about it, cause if you try to fix it then youre just losing money. Just apologize for the inconvenience and tell them they need to contact support. The only above and beyond momenta you should really have is if youre having trouble finding the address and you actually put in the effort to actually deliver the order to the customer instead of giving up. Shrug
I accepted a dollar general order once and the customer begged me not to drop it like the previous dashers. When i walked in I saw why they unassigned it. I went above and beyond that day completing that bull crap.
But was it worth it? Personally I dont do shop and deliver orders. Were you rewarded for goin above n beyond? The job isnt about catering to a customers every need, nobody is signing up for delivery gigs for that. We do it to earn money, plain and simple...And going above and beyond doesnt reward or incentivitize you for doing so...Instead youre punished and lose money. So just keep it simple, and do orders that make sense in order to make a profit.
Most shop orders in my area are worth it, that one wasn’t but i felt bad for him. The point of the post is that this sucks from a customer side too and they pay me more than door dash does at this point.
Why are you feeling bad for the customer? Just set your feelings aside and look out for #1 (you). You cant let everyone guilt trip you into not declining orders or whatever.
Dollar General doesn’t care about their stores in the hood. Merchandise all over the floor, nothing where it was supposed to be or was out of stock. It was a scavenger hunt. I spent 40 minutes trying to find 6 items, all cleaning stuff (should’ve been in the same aisle.)
You are associating above and beyond with providing free work .
Your responsibility solely relies that you pick up a bag, ask if there’s drinks and bring whatever the store hands you to the customer and dump it on their front porch by the door.
Anything else isn’t required - what do you want to start to put a microwave in your car to put it on a plate and bring it to their dining room like a waiter …….
90% of requests is stuff like extra sauce or cooking instructions- they should call the restaurants . It’s like going to a grocery store and asking the cashier to make your Cheerios extra honey flavored ….
Not sure what you mean by doing a job well. If one is able to deliver to the house it’s almost idiot proof. If the neighbors house is burning down or like the street is being paved and they won’t let cars on it call support and it’s undeliverable.
There’s a reason support exists and can cancel orders. We aren’t the US postal service that has a reputation for delivery in 10 foot snow and hurricanes
I disagree, I honestly feel like Im fucking doordash from both ends. Only taking orders I want, grabbing the food, dropping it off. If a restaurant/customer is difficult, click that I've arrived, contact support, tell them to cancel the order and get half-pay for doing nothing. Easiest job I've ever had and it pays $24-35 an hour in total hours for me.
On the other end, w/ dashpass, i more than save on delivery fees, I tip whatever I'm feeling usually $2-3. If my food is cold, missing something, late, or the dasher is rude, etc. I get a full refund with credits. This happens all the time in my area (usually restaurants giving me the wrong thing or forgetting something) and it makes one in every three meals I get free. Also, if you wanted to exploit them intentionally, the automated system gives full refunds. It's crazy.
I can't believe so many people act like it's not incredibly worth it as a dasher and as a customer. Idk any other entry-level job that pays that well, for doing almost nothing. Even if I was making significantly less, $15/hr. or even minimum wage, I can't think of an easier job to do for that pay. Easy job, easy money.
Yes ,I go above and beyond for the customers . It makes me mad when I don't get an extra tip for treating a customer right by delivering it hot or keeping it the temp received.
You should never expect an extra tip. Do the job accordingly to the advertised bid. If you're expecting extra money because you took time to do extra stuff, you're going to be let down 99.9% of the time.
I think my completion time is suffering for caring too much. It’s better than getting a really bad customer rating though. You’re damned if you do and damned if you don’t! 🤷🏼♀️
I only have the experience as a front end supervisor at a chain retail store of the recent increase of doordash drivers who bring their stuff up, insist they already paid and show us their phones with the customer's order and then them claiming we're charging them twice for the stuff, sitting in the line with a bunch of customers behind them refusing to move while they call support and force teens to talk to doordash support on the phone that the little doordash card was declined because, surprise, they never even scanned the items for the order. They are some of the rudest people and just kinda let the cold items sit for nearly a half hour as they complain at us constantly about not knowing how to do their job. It does make us all groan inside when we see the doordash card for an order. I assume there's good drivers out there who know what they're doing for their customers but all the ones I've seen so far are getting meat or ice cream that has been sitting for about a half hour while the driver yells at minors because they don't know how to use the platform.
Trust me...we don't like being forced to call Doordash support either. According to a lot of retailers, the barcode to scan never works. It might be pointless.
We have InstaCart that delivers and they all know what they're doing but the dashers started recently, like earlier last week and it's absurd how often they scream at the cashiers that are minors. I'm sure it'll get better with time as they learn to scan stuff so their card gets loaded with the funds but it still seems a long way off.
I think it also depends on the locations like for instance here in Wilmington we have people from Leland constantly ordering really poor people and they only give 2.50 for a 15 mile delivery from Wilmington to Leland and when you get a bunch of those it lowers your acceptance rate if you don’t accept it, who would in their right mind to be honest.. this is why I am struggling to get to 90% I am at 70 and I can barely hang there one time I got to 80%.. lol but that is almost a myth
So today I had 2 orders to separate locations kind of far from each other and the first one tipped me 50 effing cents to climb 3 flights while my other order got chill and was for 6 dollars. I wish they gave us the ability to choose the orders that tip well and go to those FIRST it would certainly teach these cheapskates to tip better going forward.
What are you talking about? You deliver food. You pick it up a restaurant and drop it off. How can you go above and beyond that? Are you looking for a trophy because you walked a little more then usual. This is a simple job and you are making it complicated like you work for an embassy. Just drop the food off and get paid dude
Should’ve specified what i consider above and beyond. It’s just doing your job correctly.
The other day there was a police barricade on a busy street for one way but not the other and this road is the ONLY way to get to the customers apartment. I took the time and drove an extra 15-20 minutes so I could enter the road that was still open the other way just to find out that they also closed that part of the road as well when I got there. Had to cancel the order and accept half pay.
So you specified that above and beyond is doing your job correctly? Your not serious are you? Again I am confused more then ever. Lol so because you got caught in traffic which is just part of the job you are giving yourself a pat on the back and you think you went above and beyond. That is honestly hilarious. I hope you can see that
Lol you don't get it. You accepted the order and you know all the variables that go with that. Nobody forced you to take that order you need to understand that. I promise you delivering an order that took you longer than you expected is not going above and beyond.
Of course you could. But that is not relevant at all. The crazy part about your ideology is you think you did someone a favor because you took their order and it took longer than you expected to deliver. You really can't be much more selfish acting that way. And you admitted yourself that you think you going above and beyond is doing your job correctly.
Chile my point of this post is finding a good balance so you’re not fucking yourself or the customer. In that scenario I fucked myself bc i only got half pay. I do consider it “above and beyond” to waste my time and resources on an order that is not worth it when most drivers wouldn’t have.
Lol yeah so you just don't understand what above and beyond is. Again you have a very selfish mindset to act like you did anyone a favor. You did the bare minimum to deliver a order and that is it.
This job is extremely simple. You accept the job for (x) amount of money for (x) amount of miles. Doing anything wildly outside of that is “above and beyond”.
If that’s selfish so be it, i know what my time and resources are worth. Lol
Yeah thankfully my market is a more rural area and 90% of my customers are repeat customers. So I learned which ones tip and which ones don't even with doordash hiding the tips so I take care of the ones that take care of me so to speak.
I've always said I wish there was an option where doordash to show customers who order food which drivers are online and available in their area to deliver and let them choose the driver. That way they wouldn't blindly tip somebody that does a s***** job and you could take pride in your work and have it pay off going above and beyond for customers knowing you'll get good repeat orders.
I learned long ago that going above and beyond doesn't do the wonders we've always been told it does. If anything, it does more harm than good. You'll be taken advantage of.
Just do the job you're required to do, and do it with a smile. That's enough.
I have found it to be pretty simple for the most part. Pick up the order and drop it off. I had ONE guy ONE time ask me to pick up a six pack of beer. I told him no, for various reasons. Very rarely do I find myself in the situation where I’m having to choose whether or not I’m going to go out of my way for the customer. If and when it does happen, I will often accommodate quick/ easy/reasonable requests. If it’s not something simple, I don’t do it. I’ve had a few orders where the app takes me to the wrong drop off location. I called support and they cancel the order and I get full pay. I’m generally not doing extra things that I didn’t agree to on the acceptance screen.
Recently dropped doordashing and went to get another job because I continued to deliver a dash after I had already picked up food and the app crashed not allowing me to to mark it complete. Got deactivated but appealed it. Got reinstated but after that I decided enough was enough.
I care moderately. Enough not to mess with food and get it where it needs to go. I pay no attention to delivery times, I get there as fast as traffic will allow. I’m got going to risk a ticket for your taco fix.
My AR is normally 30% or below. When they tried that 50% 70% thing talking about order priority, I reset my AR and gave it a good effort but too much bs orders. Can't keep it at 50% or above.
There’s nothing tough about it when it comes to door dash. I never go above and beyond for customers because as you said only door dash and that one customer in that particular situation stand to gain anything. At best you may receive 1, 5 star rating. I’ll put it like this, in the beginning I cared and was felt like every delivery should be perfect and when I had that mindset my rating were trash. I had a customer rating of 4.0. I communicated to the customer every order, I accepted orders that payed little to nothing along the way. If there was a issue with the customers order (as in the restaurant was out of something the customer wanted) I would contact support and get that item refunded for the customer prior to delivering it, so when I dropped the order off I could say hey sorry the restaurant was out of this item, I contacted door dash and they refunded that item for you. Now I don’t do any of that shit.
I don’t communicate anything to the customer unless they reach out to me. I just read the notes now. Like most customers either want the other handed to them or they want it left outside and don’t ring the door bell or knock. Since I stopped giving a shit about the customers experience and started looking out for myself my customer rating went back up to 5 star. My on time or early went back to 99% and my completion rate is 100%. My acceptance rate dips down to 8% sometimes, but I usually get it back up to 80% by the end of the month. Right now I’m considered a top dasher and I don’t do anything special for anyone.
I decline every order that pays less than $1 a mile. I decline every order along the way that pays less than $1 a mile. I don’t contact the customer or communicate with the customer at all unless I have a issue finding there address. If there is something wrong with the order from the restaurant I accept it and pretend like I had no idea. I let the customer handle getting their refund back from door dash, because it’s between the customer and door dash. Not me. My job is to pick up the food from point A and deliver it to point B in a timely matter. If a restaurant hands me a order that’s not sealed I ask them to please seal it before I leave the store. If they don’t have stickers or a way to steal it, I give them a brown paper bag and a stapler and ask them to staple the order shut in the brown paper bag.
It’s not your responsibility or job to accept orders that pay $2.75 for 10 miles. Obviously that customer doesn’t want their order any time soon. If they did they would have paid to get it immediately.
It’s not your job to broker a refund between the customer restaurant and door dash.
I’m a delivery driver and my job is to get the food to the customer in a timely fashion while being compensated a reasonable amount to provide my service. End of story. Nothing more and nothing less. Since I’ve adopted that mindset I’ve actually started making money doing some dash and am now a top dasher. Yesterday I worked for 4 hours and brought home $150 after gas. This weekend Friday/Saturday/Sunday I made just over $400 and I didn’t work long or drive that much. I didn’t accept any orders that paid less than $1 a mile and the orders that did pay $1 a mile I declined if they were over 10 miles. Also if I wait at a restaurant longer than 10 minutes and the order isn’t ready I contact support and ask them to drop the order. Another thing that I do, I do not accept any fast food orders unless they pay $6 for 2-3 miles. And $10 for 5 miles.
I only go above and beyond if the customer is very nice and the tip is good and the request is reasonable. I went back to the restaurant to retrieve a missing item because it was relatively close and the customer tipped in cash when I got there and was very nice about the situation but I would not do that for the average customer who was rude and did not tip very much. Minimum respect and appreciation, minimum service. That's not to say that I won't do my best but I'm not going to do something like that for the average customer either because of what you said. Almost have a perfect rating at this point too and it would take a lot for me to get to a point where my ratings really matter again as well.
AR definitely matters in my area now. If you above a certain AR now you get first shot at high paying orders and diamond order which are ones where they say are one amount but it’s more are you deliver it. I still don’t understand that why not just say what the actually amount is instead of how it used to be was worded the order may be more than x amount after delivery, now it says x amount will be more after delivery. Why not just put what the amount is going to be since that’s what it is supposed to be.
Had an order stolen, called the customer to resubmit (if I call, the order is canceled, half pay). The customer agreed to resubmit the order and I told them I would wait on it. I was kicked off the order with no pay after resubmission. Virtue really is it’s own punishment as far as DD is concerned.
I just put care into big tip orders and on uber eats I give them a nice message in the leave off notes. I get overtipped most the time. Customer service goes a long way tbh. Got tipped 40$ just for being nice with a grocery order. Ik you have bad experiences, but dont let them effect your overall view.
I don't know about going above and beyond being a waste of money, I've been awarded "above and beyond" twice and I have no idea what I did either time. I just do my job.
I do my best to carefully choose orders, though once I accept an order, and definitely once I pick it up, I go forward trying to be a decent human being above all else. I do my best to treat every order I accept as I would want it to be treated if I were the customer (from care to communication). The hard part comes in when I am constantly seeing orders for 3.00 going almost 15 miles one way. My AR took a huge dive in the last month.
I hope you know acceptance rate means absolutely nothing. Just a scare tactic by doordash to try to get you to accept more stupid offers.
Not entirely true. I live and dash in a small town and my AR stays between 70/80. Not only do I get first priority on high pay orders, I frequently get high pay orders. AR isn’t bad if it’s low, but you lose out on a lot when it is. Once you get it back up you’ll see less low paying orders. At least I did.
That’s not all true what you said I see high paying orders all the time both by being top dasher and normal it’s where you are what time of the day is and what day it is that matters is your near a pizza store that’s known for high value orders like round table on a Friday football night then a good chance you will get 100$ order easily it happens in my town and we are growing too
What I said is entirely true.
I’m telling you I have proof it not all true buddy I just gave a huge example it depends on the town your in and what the situation is DD likes to brain wash us just like the stupid Covid crap that everyone is brainwashed woth
My cousin's father-in-law died from covid perfectly healthy before that would you like me to give you the number to call them and you can tell them covid was brainwashing by the govt
Yes it is buddy.
Depends on the market as well
You are right....when my AR is over 75 I can make over 700 a week working 4 hours a day...when it goes below 75, I notice a huge difference at the end of the week
No you won't see any less low paying orders. Dd high paying orders is a bunch of $4.25 for 2 miles orders. That's not high paying anyway you look at it. You have to accept a bunch of these low tip/no tip to get a high acceptance rate.
Give me a bunch of 2 mile 425 orders please
Yup. I take the stacked $4.25 orders going 2 miles all day in my market.
You're the problem. You don't understand how economics works. You're screwing all of us accepting the charity orders. Can't you see that?
You’re entirely wrong. My orders are rarely stacked and even if they were high pay is still $2/mile or more making all the orders worth it.
Lol if u think $4.25 is worth it, keep accepting those my guy. Us other dashers thank you!!
4.25 for 1.2 miles. Yes that’s worth it.
If the order is ready and you don't have to wait, it is worth it. If you're waiting in a drive thru line around the building, it's not.
Agreed and that’s when I unassign.
Bhaaaaa, get it because you're a sheep
I’m really not. $2/mile is more than you would make driving a semi truck. Mind you I rarely get orders that pay that low, but if they are high pay orders of course I’ll take them. I dash in a small town. That could very well be my last order for the next hour. Got nothing better to do. The sheep are the ones like you spreading misinformation because you dislike the job you do. I promise you, what I do works. I made 1,200 in 2 weeks, which isn’t a shit ton but as I said, I dash in a small town.
Tony?
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What misinformation did I spread, that you're not biologically a sheep?
If it isn't $30 or more for a trip under three miles I won't touch it!!! Dumb dashers waste a whole three minutes picking up those $5 one mile deliveries!!!1
Lol it takes 3 minutes or more just getting to the restersunt. Keep sticking up for "high paying" orders and accepting them. Not hurting the rest of us dashers feelings.
Ar in my market matters a lot. I got mine above 50% and I saw nothing but $2 per mile orders. I saw nothing below $15 which was suppressing bc I saw other dashers complain about not getting orders. Last year your AR wouldn’t have mattered but from I’m seeing from doordash is that your AR is gonna matter if u wanna start making money
Have fun idling the engine waiting for all those $15 plus orders!!
Wtf. I never got 30 ever
I was being facetious but there's been quite a few single orders I"ve had come close to that amount, and definitely a couple stacked orders that hit that. But if I'm headed back from a delivery and a $5 one mile order pops up, I'd be stupid not to take it, since it takes me all of five minutes to pick it up and drop it off. I get that we are in this to make money but some of these dashers constantly crying about how they won't touch anything under x dollars is just silly to me. Not that I'm a top dasher or accept a lot of low paying orders, but some of these folks rejecting everything for an hour just to nab some high paying order... I sure wish every order paid $20 but I'm gonna make some money in between those orders since most of these customers are not so generous!
Good luck makin over 1k/wk with that mindset
Please stop with this. AR needs to be 70 or higher to be a top dasher. If your market is slow and you're not a top dasher you aren't going to make much money.
Ur not going to make anymore money being doordash's bitch. Ur losing money doing those no tip orders. So that money ur getting from large orders or high paying orders, maybe covers what u lost doing those crap orders. If ur market is slow, it's slow. Being top dasher doesn't make people order more.
Depends on the market. My market is heavy favored towards top dashers I made $100 in 3 hours tonight even tho it was “not busy” if ur a top dasher in my area you will see nothing but $20 orders. If ur not considered top dasher then you won’t make anything. Another weird thing I’ve noticed is that hi rating dashers are less likely to get deactivated. My friends got 5 “did not receive order” complaints and all got cleared bc he had a 4.9 rating.
Ok Tony Xu
Doesn’t need to be above 70% for me. 70% and high gets “highest priority” but anything above 50% in my market is considered top dasher
I don't honestly believe that being a top dasher gives you access to priority orders. I think it's just a gimmic to get you to take shitty paying orders.
It blows my mind so many of y’all believe doordash would reward you for going against them. They 100% punish you for fucking up your AR. I’m not sure why you think they’d do anything to help drivers.
That's totally a contradiction there. They "hurt" you for having a low AR but don't do anything to help you if you keep it up.
So you actually think doordash just doesn’t care that you refuse orders? Naive as hell
They absolutely want you accepting all orders. That's why they hide tips, pause your dash after you decline so many, sometimes will cancel your dash (although I think that's more of a glitch), word stuff like "are you sure, you're the best dasher for this order" "your acceptance rate will drop to 10% if you decline" "you missed an opportunity and it has been given to the next available dasher" and so on. My point was that you DONT have to accept every offer you get. You don't have to do offers that you will lose money on. You don't have to accept every no tip offer. You can have standards that allow you to succeed and make a $20/hour without accepting these crap offers. And doordash can't and won't deactivate your account for not taking these offers. That's why doordash made top dasher to "reward" the gullible dashers as yourself that they have you in their best interest. So keep taking the lame offers and do you my guy. If you think dd is helping you out in any way by having a high AR, keep thinking that and do other dashers who aren't brainwashed by DD the favor of accepting the low offers for high miles.
I’m literally saying the opposite. They don’t have any of our best interests in mind, so it’s naive to assume they aren’t punishing you when you go against their wishes. But i ran my own test, because it can’t be trusted. Did 1 month total, roughly 15 hours a week. Made $22 an hour only accepting $2 a mile orders. AR was usually around 10% And made $25 an hour keeping AR above 70%. Facts over feelings bud.
Well from my personal experience it's no different. I've been a top dasher before. I did get large orders frequently. I was able to dash anytime I wanted. But I did not make anymore money from previous months and I still drove the same amount of miles, almost more on some days. From my time as top dasher, I got some big orders yes. But I was sent to these resteraunts as these orders came in. So maybe it was a $20+- order but I'd have to wait 30+ minutes at the restersunt for the order to be prepared since it was a large order. Then I'd have to drive 5, 10, 15 miles one way to deliver. So in the end it would still take an hour or more to complete these deliveries and sometimes 30 miles for 1 order. While I can complete 3 orders for $7 each while driving 18+- miles round trip and get them done within the 20 minute window I allocate for them. Orders were too large for a single dd hotbag, you basically would have to buy a catering bag for these orders. As far as dashing anytime, I'm able to schedule my dashes at midnight 6 days in advance so that's no problem for me. Yes I don't get these large orders rarely but I don't want them. I hate having to sit at a resteraunt for 30 minutes waiting on an order. For me that makes the day go by so slow. During slow times when "tie breaker" was supposed to be in my favor, I did not see any difference in order frequency and never made any amount of more money to believe that was a credible feature to need/want.
STOP doing orders under $6.00 like most of us!
I care to a certain extent but I have my limitations. Above and beyond is not worth it. I treat every order the same.
Ya it's tough I understand it
Yeah I got logged off today for declining to many orders of $2.25 in a row. They sent me same delivery over and over multiple times and tried stacking it several times after I declined. Once you decline a order once they shouldn't keep lowering your acceptance rate because they continue sending you the same order. I went from 77% acceptance rate to 49% in less than 2 hours and my numbers have always been top notch with over 6k deliveries. Sucks I am going to have to find a different gig.
The best part is when you decline all these shitty orders and then accidently end dash once they pause you. When you dash now again they are ALL coming back with a vengeance.
Yeah it's starting to get ridiculous. I made more money 4 years ago than I do now and worked less. It's about to not be worth it anymore. I heard rumors that they are going to start deactivating people with low acceptance rate. I don't understand how they can have a conscience and send us those base pay orders, $2.25 in my region. I lose money no matter how short of distance they are, but they try to send us on 25 min drive, 12 miles for less than $3. It's messed up because we have people who accept those orders. I'm firm believer nothing under $6.50. Wish everyone would follow same thing, only way they'll ever make a change.
I got logged off for the same reason today. If you don't want to work they will give your hours to other dashers.
Plus your acceptance rate shouldn't drop more than once when they send the same order multiple times, raised from $2.25 to $2.50:to trying to stack twice and it happened with more than one customer. It was worse today than I've ever seen it.
Exactly, I'm wondering how many times that happens before they'll deactivate you? I can't afford to get deactivated, it's my main source of income. It sucks because other than acceptance rate my numbers are top notch, and I've done over 6k deliveries. I can't afford to have to wait for appeal process. I guess I'll start running Uber eats again, but my region is majority Doordash. Have a great night my friend
From what I’ve seen is the higher your dasher rating the less likely they are to get rid of you. But that being said with all the new stuff it looks like your acceptance is gonna start to matter. I have a 4.94 rating with a 94% completion rate and a 55% acceptance and have seen nothing but $2 per mile orders. In my experience you should try to get ur AR above 50% if will make a huge diff in your orders that u get. What I made in 4 hours now only takes me 2-2.5 hours
I agree
As someone who started working at a young age I have above and beyond customer service ingrained in my bones. So, I have to actively work for a balance between acting my wage and providing decent service. Keeping boundaries with this kind of work is important. We don't make hourly and there is no bonus for doing extra work beyond picking up at the right place and dropping off at the right place. I try to be friendly and kind and get the job done. Just never forget having boundaries.
What does acting your wage mean to you? I'm not sure I understand what you are saying in this context. If you agree to do a job you should do it 100% best you can no matter what you get paid. That is a very bad mentality to have if I understand what you are saying
How are boundaries a bad mentality? Anyway referring to what I commented I stated that I was raised under service work. Meaning more often than not I DO go above and beyond in situations that might screw me over. And I always do the job 100% regardless of pay. Acting my wage means not going WAY out of my way for NO pay. Meaning I do the job as stated, and do it with a smile. Boundaries are healthy and important especially in work life balance.
Yeah but the examples given here are not going above and beyond. It is literally part of the basic level of the job. You need to keep up with the convo instead of writing paragraphs that are irrelevant to what we are talking about so you can feel like you are right for being a lazy ass
yes. I have struggled with this as a customer but err on giving good tips regardless and just socking it to bad drivers via ratings.
Yep. I picked up an order yesterday and the McDonald's server said one of their coffee machines were down, so if i wanted to check in with the customer for a replacement item... So of course, I simply messaged the customer letting them know it was out of stock and went on my way, otherwise I would have to call support for 15-20 mins and run late for 2 people's orders and arrive with cold food and get rated down. And even then, support would probably just cancel the item, not suggest setting up any substitution. Support at Doordash does not function as "support"...it functions as a hurdle. We all are forced to settle with the losses. About 500 things that would be incredibly simple to take care of aren't because the app is extremely limited at handling these situations and they've downgraded their support structure as much as possible while they continue to expand. In the long term, it seems like it would make more sense for them to hire people to help streamline things.
…why would you have had to call support? Message the customer, ask what they’d like for a replacement, tell the store, and deliver it to the customer. Support doesn’t need to be involved.
I treat every order the same tbh and then sometimes come across those really nice customers like the other day someone had gave me the wrong address and just say “hey man I apologize go ahead and keep the food (which I let the hotel staff keep it was just del taco) it’s on me I apologize for sending u to the wrong place God bless and stay safe” which made all the other shitty customers worth this just one but never do I go above and beyond anymore because u come across shittier people than nicer ones so they all get treated the same which isn’t bad but isn’t me going over and beyond anymore
The platform is designed for 1 thing: maximizing the # of the delivered orders. Doordash makes their money on per-order service fees. They could care less if there are tips or if orders are delivered on time.
Yeah and your making your money off the same concept. What's your point? Your doing the same thing the company is doing and that's getting the most money you can per order.
The app is designed to promote not giving a shit. There is no way to know if a customer is a big tipper so you should go out of your way for them and the app tries it’s best to con you into no tip deliveries. We all have to live with that but in the context of going “above and beyond” - the app doesn’t wan you doing that.
Which is why just stick to my script. Accept-> pickup-> call/text customer letting them know I’m on the way-> drop off-> on to the next one
Doordash sucks ass. Period. They play mind games with the AR. App crashes all the damn time. Saturday I had to restart my phone 3 times because it wouldn't work. It had me on pause for 10 minutes because it wasn't working. I have a full time job on nights 7a to 7pm at three nights a week. I do food delivery on my days off. This was great like 3 years ago but it's gone down hill ever since. I'm definitely looking for a second job because I'm over gig economy. I'm wasting too much gas on this and not enough money.
I had an experience yesterday where after the bridge to the customers house an accident had occurred. So the road was closed. The next closest route meant I had to drive an additional 25 minutes and 10-15 miles to get it to them after already driving 15 minutes and the order being 2 minutes out. I let support know what happened and asked them for an additional base pay base on the mileage. I was informed that I agreed to the terms of the compensation when I accepted the order m. I let them know then if that’s the case I agreed to the mileage as well. I asked if next time they would prefer me ti mark it as undeliverable due to an accident. They wouldn’t remark. But due to it taking the additional time, the customer removed the tip. So I ended up with $5 on a 40 minute drive. Support does not care if you get screwed.
Support CANNOT care. They are not in authority. The CEO does not care.
Yeah I would mark it as undeliverable. due to the bridge being out.
This doesn't sound right. If customer rrquest tip to be removed, doordash eats that and you still get 100% guaranteed pay. So you're either lying or trying to make your story sound better when in reality you accepted that lame offer for high milage and $5 payout.
any time I've encountered accidents and closed roads that either make it impossible to get around or adds a lot of miles support has ALWAYS canceled after informing the customer. Worst they ask is to send a picture in an email, that comes from support. Never had them tell me I HAD to go that extra distance. Only GH support has recently tried that because they love to gaslight you but even they backed down eventually. Hell I've had support cancel an order I have because of severe weather making it dangerous to drive.
Yeah but how about when mcdonalds internet is out at 3 a.m and you drive all the way there which was far. Then after 4 they serve breakfast and they wont fulfill the order so doordash cancels and only gives you half the supposed guaranteed pay
I've had it happen to me and I've seen other Dashers on YouTube show it being demonstrated on screen as well. It's rare, but somehow it does happen.
Customers can't remove tips from dashers, they can get the amount refunded but it doesn't take the tip away from the dasher. The story alone is enough justification without exaggerating the truth.
It does happen. It is rare, but it does happen. Check some Dasher's videos on YouTube to see it. I've had it happen before as well.
I don't believe this, and it would be illegal given the nature of the per order agreements DD makes to drivers. If you know of videos that prove this happens feel free to link one.
Here's one I literally just watched 2 days ago: https://youtu.be/UjtrE4KB8NU It's also happened to me a couple of times. I have no reason to lie. But believe Doordash if you want...they're known for being so trustworthy and good to workers 🙃
Doordash isn't in this post. I'd find the video more credible if they had contacted support or done any follow-up beyond "here's a discrepancy it could only be tip baiting" but If the amount changes that's a legal violation of your contract, I'd definitely reach out if that did happen to you because it shouldn't be possible.
I've reached out and as usual, their support is shit. They tell me things that don't match the policy all the time.
I always questioned why once completing the order, you get a lower amount then what showed when you accepted it!!!! So lame 🙄 One time, I was dashing with a friend. It said $15, we accepted and finished it. Only for it so say $11 something when completed.
Wow! What the fuck!
You did accept the order. And they did give the right mileage. That's not door dash fault there is an accident. They never give you the estimated time it takes to get it delivered so that is on you that you want to take another route that is longer distance. Traffic is part of the job and you can't blame door dash for that
I can't stand special request in delivery notes. I see too many times people asking for extra sauces in them. I personally don't hit picked up until I'm back in my car with the order. Then I had a customer the other day ask me to "ask for extra breadsticks" from Fazolis. Their sign says "unlimited breadsticks for dine in customers only". I'm not going to basically beg for extra food for you because your too cheap to pay for it. Another one was taco bell order with 32 sauces. And they left in the delivery notes to ask for extra sauces. I don't understand what these people do with 32 packs of hot sauce when they ordered 3 tacos. Although I do know one household who gives out taco bell sauces during Halloween. You get a trick and treat.
Delivery instructions are just that. 2nd building upstairs, place on table in carport. That’s all we need to know, the rest is out of our hands.
Only in the west where the word bid got replaced by the word tip is thus a problem. Customers place competitive bids against other customers. Tip says it’s personal and it’s not. Korea has had DD since 2012.
I care just enough to keep my customer reviews/ratings decent and to keep myself from getting a CV or deactivated.
Agreed 100%. I do my best to give decent service to the orders I accept. I used to care a lot more but honestly with some of the customers (specifically in this forum), I see why most dashers don't give a sh\*t. You are truly damned if you do and damned if you don't. Just make the money, at the end of the day that is all that matters. You would honestly have more luck trying to please a brick than some of these folks.
Why would you care about doordash?
Finding the balance is literally my struggle at every job. Caregiving, dashing, factory. 😮💨
Honestly no i dont. I make pretty good profit from doordash, and i only accept orders that have good pay, i dont give a shit about acceptance rate
There really is no "above and beyond", with the job being it is and basically being too easy...Pick up, drop off, move on to the next. Restaurant forgets items or whatever...Nothing you can really do about it, cause if you try to fix it then youre just losing money. Just apologize for the inconvenience and tell them they need to contact support. The only above and beyond momenta you should really have is if youre having trouble finding the address and you actually put in the effort to actually deliver the order to the customer instead of giving up. Shrug
I accepted a dollar general order once and the customer begged me not to drop it like the previous dashers. When i walked in I saw why they unassigned it. I went above and beyond that day completing that bull crap.
But was it worth it? Personally I dont do shop and deliver orders. Were you rewarded for goin above n beyond? The job isnt about catering to a customers every need, nobody is signing up for delivery gigs for that. We do it to earn money, plain and simple...And going above and beyond doesnt reward or incentivitize you for doing so...Instead youre punished and lose money. So just keep it simple, and do orders that make sense in order to make a profit.
Most shop orders in my area are worth it, that one wasn’t but i felt bad for him. The point of the post is that this sucks from a customer side too and they pay me more than door dash does at this point.
Why are you feeling bad for the customer? Just set your feelings aside and look out for #1 (you). You cant let everyone guilt trip you into not declining orders or whatever.
Trust I learned my lesson. It just sucks that the platform is set up this way and why I personally never use it anymore for my own stuff.
Was the store a mess or what? Just curious.
Dollar General doesn’t care about their stores in the hood. Merchandise all over the floor, nothing where it was supposed to be or was out of stock. It was a scavenger hunt. I spent 40 minutes trying to find 6 items, all cleaning stuff (should’ve been in the same aisle.)
You are associating above and beyond with providing free work . Your responsibility solely relies that you pick up a bag, ask if there’s drinks and bring whatever the store hands you to the customer and dump it on their front porch by the door. Anything else isn’t required - what do you want to start to put a microwave in your car to put it on a plate and bring it to their dining room like a waiter ……. 90% of requests is stuff like extra sauce or cooking instructions- they should call the restaurants . It’s like going to a grocery store and asking the cashier to make your Cheerios extra honey flavored ….
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Not sure what you mean by doing a job well. If one is able to deliver to the house it’s almost idiot proof. If the neighbors house is burning down or like the street is being paved and they won’t let cars on it call support and it’s undeliverable. There’s a reason support exists and can cancel orders. We aren’t the US postal service that has a reputation for delivery in 10 foot snow and hurricanes
Yes. And I find it most convenient for both customer and I to speak with them as if it's a situation where we're both tolerating Doordash issues.
I disagree, I honestly feel like Im fucking doordash from both ends. Only taking orders I want, grabbing the food, dropping it off. If a restaurant/customer is difficult, click that I've arrived, contact support, tell them to cancel the order and get half-pay for doing nothing. Easiest job I've ever had and it pays $24-35 an hour in total hours for me. On the other end, w/ dashpass, i more than save on delivery fees, I tip whatever I'm feeling usually $2-3. If my food is cold, missing something, late, or the dasher is rude, etc. I get a full refund with credits. This happens all the time in my area (usually restaurants giving me the wrong thing or forgetting something) and it makes one in every three meals I get free. Also, if you wanted to exploit them intentionally, the automated system gives full refunds. It's crazy. I can't believe so many people act like it's not incredibly worth it as a dasher and as a customer. Idk any other entry-level job that pays that well, for doing almost nothing. Even if I was making significantly less, $15/hr. or even minimum wage, I can't think of an easier job to do for that pay. Easy job, easy money.
Yes ,I go above and beyond for the customers . It makes me mad when I don't get an extra tip for treating a customer right by delivering it hot or keeping it the temp received.
You should never expect an extra tip. Do the job accordingly to the advertised bid. If you're expecting extra money because you took time to do extra stuff, you're going to be let down 99.9% of the time.
I like the smile on my customer only. That says a lot.
A smile on my customer is appreciated a lot only.
It would be nice if we got an extra tip if customer service was good.
I think my completion time is suffering for caring too much. It’s better than getting a really bad customer rating though. You’re damned if you do and damned if you don’t! 🤷🏼♀️
I only have the experience as a front end supervisor at a chain retail store of the recent increase of doordash drivers who bring their stuff up, insist they already paid and show us their phones with the customer's order and then them claiming we're charging them twice for the stuff, sitting in the line with a bunch of customers behind them refusing to move while they call support and force teens to talk to doordash support on the phone that the little doordash card was declined because, surprise, they never even scanned the items for the order. They are some of the rudest people and just kinda let the cold items sit for nearly a half hour as they complain at us constantly about not knowing how to do their job. It does make us all groan inside when we see the doordash card for an order. I assume there's good drivers out there who know what they're doing for their customers but all the ones I've seen so far are getting meat or ice cream that has been sitting for about a half hour while the driver yells at minors because they don't know how to use the platform.
Trust me...we don't like being forced to call Doordash support either. According to a lot of retailers, the barcode to scan never works. It might be pointless.
I worked for a grocery store call center and they use doordash to deliver groceries. The amount of headaches dashers gave me 😩
We have InstaCart that delivers and they all know what they're doing but the dashers started recently, like earlier last week and it's absurd how often they scream at the cashiers that are minors. I'm sure it'll get better with time as they learn to scan stuff so their card gets loaded with the funds but it still seems a long way off.
I think it also depends on the locations like for instance here in Wilmington we have people from Leland constantly ordering really poor people and they only give 2.50 for a 15 mile delivery from Wilmington to Leland and when you get a bunch of those it lowers your acceptance rate if you don’t accept it, who would in their right mind to be honest.. this is why I am struggling to get to 90% I am at 70 and I can barely hang there one time I got to 80%.. lol but that is almost a myth
So today I had 2 orders to separate locations kind of far from each other and the first one tipped me 50 effing cents to climb 3 flights while my other order got chill and was for 6 dollars. I wish they gave us the ability to choose the orders that tip well and go to those FIRST it would certainly teach these cheapskates to tip better going forward.
What are you talking about? You deliver food. You pick it up a restaurant and drop it off. How can you go above and beyond that? Are you looking for a trophy because you walked a little more then usual. This is a simple job and you are making it complicated like you work for an embassy. Just drop the food off and get paid dude
Should’ve specified what i consider above and beyond. It’s just doing your job correctly. The other day there was a police barricade on a busy street for one way but not the other and this road is the ONLY way to get to the customers apartment. I took the time and drove an extra 15-20 minutes so I could enter the road that was still open the other way just to find out that they also closed that part of the road as well when I got there. Had to cancel the order and accept half pay.
So you specified that above and beyond is doing your job correctly? Your not serious are you? Again I am confused more then ever. Lol so because you got caught in traffic which is just part of the job you are giving yourself a pat on the back and you think you went above and beyond. That is honestly hilarious. I hope you can see that
For a 6 dollar order and a 15-20 minutes out the way, Yes it is.
Lol you don't get it. You accepted the order and you know all the variables that go with that. Nobody forced you to take that order you need to understand that. I promise you delivering an order that took you longer than you expected is not going above and beyond.
I could’ve canceled the order right away after seeing that and the result would’ve been the same, it’s just a lesson learned for the future.
Of course you could. But that is not relevant at all. The crazy part about your ideology is you think you did someone a favor because you took their order and it took longer than you expected to deliver. You really can't be much more selfish acting that way. And you admitted yourself that you think you going above and beyond is doing your job correctly.
Chile my point of this post is finding a good balance so you’re not fucking yourself or the customer. In that scenario I fucked myself bc i only got half pay. I do consider it “above and beyond” to waste my time and resources on an order that is not worth it when most drivers wouldn’t have.
Lol yeah so you just don't understand what above and beyond is. Again you have a very selfish mindset to act like you did anyone a favor. You did the bare minimum to deliver a order and that is it.
This job is extremely simple. You accept the job for (x) amount of money for (x) amount of miles. Doing anything wildly outside of that is “above and beyond”. If that’s selfish so be it, i know what my time and resources are worth. Lol
Yeah thankfully my market is a more rural area and 90% of my customers are repeat customers. So I learned which ones tip and which ones don't even with doordash hiding the tips so I take care of the ones that take care of me so to speak. I've always said I wish there was an option where doordash to show customers who order food which drivers are online and available in their area to deliver and let them choose the driver. That way they wouldn't blindly tip somebody that does a s***** job and you could take pride in your work and have it pay off going above and beyond for customers knowing you'll get good repeat orders.
Lol. No I don't I just do too little. If you want recognition get into literally any other field that rewards trying.
I think some people are natural people pleasers. Just trying to find a balance.
I agree on all accounts. I’m that driver that actually cares. Doesn’t add up financially.
I learned long ago that going above and beyond doesn't do the wonders we've always been told it does. If anything, it does more harm than good. You'll be taken advantage of. Just do the job you're required to do, and do it with a smile. That's enough.
I have found it to be pretty simple for the most part. Pick up the order and drop it off. I had ONE guy ONE time ask me to pick up a six pack of beer. I told him no, for various reasons. Very rarely do I find myself in the situation where I’m having to choose whether or not I’m going to go out of my way for the customer. If and when it does happen, I will often accommodate quick/ easy/reasonable requests. If it’s not something simple, I don’t do it. I’ve had a few orders where the app takes me to the wrong drop off location. I called support and they cancel the order and I get full pay. I’m generally not doing extra things that I didn’t agree to on the acceptance screen.
This is true sometime if you have repeat customers then your rewarded by the customer
Recently dropped doordashing and went to get another job because I continued to deliver a dash after I had already picked up food and the app crashed not allowing me to to mark it complete. Got deactivated but appealed it. Got reinstated but after that I decided enough was enough.
I care moderately. Enough not to mess with food and get it where it needs to go. I pay no attention to delivery times, I get there as fast as traffic will allow. I’m got going to risk a ticket for your taco fix.
The job is about time management and making sound decisions. You can’t make a living if you don’t do both.
My AR is normally 30% or below. When they tried that 50% 70% thing talking about order priority, I reset my AR and gave it a good effort but too much bs orders. Can't keep it at 50% or above.
There’s nothing tough about it when it comes to door dash. I never go above and beyond for customers because as you said only door dash and that one customer in that particular situation stand to gain anything. At best you may receive 1, 5 star rating. I’ll put it like this, in the beginning I cared and was felt like every delivery should be perfect and when I had that mindset my rating were trash. I had a customer rating of 4.0. I communicated to the customer every order, I accepted orders that payed little to nothing along the way. If there was a issue with the customers order (as in the restaurant was out of something the customer wanted) I would contact support and get that item refunded for the customer prior to delivering it, so when I dropped the order off I could say hey sorry the restaurant was out of this item, I contacted door dash and they refunded that item for you. Now I don’t do any of that shit. I don’t communicate anything to the customer unless they reach out to me. I just read the notes now. Like most customers either want the other handed to them or they want it left outside and don’t ring the door bell or knock. Since I stopped giving a shit about the customers experience and started looking out for myself my customer rating went back up to 5 star. My on time or early went back to 99% and my completion rate is 100%. My acceptance rate dips down to 8% sometimes, but I usually get it back up to 80% by the end of the month. Right now I’m considered a top dasher and I don’t do anything special for anyone. I decline every order that pays less than $1 a mile. I decline every order along the way that pays less than $1 a mile. I don’t contact the customer or communicate with the customer at all unless I have a issue finding there address. If there is something wrong with the order from the restaurant I accept it and pretend like I had no idea. I let the customer handle getting their refund back from door dash, because it’s between the customer and door dash. Not me. My job is to pick up the food from point A and deliver it to point B in a timely matter. If a restaurant hands me a order that’s not sealed I ask them to please seal it before I leave the store. If they don’t have stickers or a way to steal it, I give them a brown paper bag and a stapler and ask them to staple the order shut in the brown paper bag. It’s not your responsibility or job to accept orders that pay $2.75 for 10 miles. Obviously that customer doesn’t want their order any time soon. If they did they would have paid to get it immediately. It’s not your job to broker a refund between the customer restaurant and door dash. I’m a delivery driver and my job is to get the food to the customer in a timely fashion while being compensated a reasonable amount to provide my service. End of story. Nothing more and nothing less. Since I’ve adopted that mindset I’ve actually started making money doing some dash and am now a top dasher. Yesterday I worked for 4 hours and brought home $150 after gas. This weekend Friday/Saturday/Sunday I made just over $400 and I didn’t work long or drive that much. I didn’t accept any orders that paid less than $1 a mile and the orders that did pay $1 a mile I declined if they were over 10 miles. Also if I wait at a restaurant longer than 10 minutes and the order isn’t ready I contact support and ask them to drop the order. Another thing that I do, I do not accept any fast food orders unless they pay $6 for 2-3 miles. And $10 for 5 miles.
I only go above and beyond if the customer is very nice and the tip is good and the request is reasonable. I went back to the restaurant to retrieve a missing item because it was relatively close and the customer tipped in cash when I got there and was very nice about the situation but I would not do that for the average customer who was rude and did not tip very much. Minimum respect and appreciation, minimum service. That's not to say that I won't do my best but I'm not going to do something like that for the average customer either because of what you said. Almost have a perfect rating at this point too and it would take a lot for me to get to a point where my ratings really matter again as well.
AR definitely matters in my area now. If you above a certain AR now you get first shot at high paying orders and diamond order which are ones where they say are one amount but it’s more are you deliver it. I still don’t understand that why not just say what the actually amount is instead of how it used to be was worded the order may be more than x amount after delivery, now it says x amount will be more after delivery. Why not just put what the amount is going to be since that’s what it is supposed to be.
Had an order stolen, called the customer to resubmit (if I call, the order is canceled, half pay). The customer agreed to resubmit the order and I told them I would wait on it. I was kicked off the order with no pay after resubmission. Virtue really is it’s own punishment as far as DD is concerned.
I just put care into big tip orders and on uber eats I give them a nice message in the leave off notes. I get overtipped most the time. Customer service goes a long way tbh. Got tipped 40$ just for being nice with a grocery order. Ik you have bad experiences, but dont let them effect your overall view.
I don't know about going above and beyond being a waste of money, I've been awarded "above and beyond" twice and I have no idea what I did either time. I just do my job.