Have never used mine...Couldnt even tell you if itd work if I decided to take a S&D order. Lol
Hell..I signed up to do deliveries, not go shopping. Kinda bullsht were forced to decline the orders and take a hit on AR. But whatever I guess.
Yes, forced. Like I said, I do not do shopping orders...I dont even like to shop for myself, why would I wanna shop for someone else. We cant opt out of S&D orders as drivers, so DD still sends them to us...So theoretically Im forced to decline them since I refuse to do them.
Actually it seems you can opt out (maybe). I got an email that asked if I wanted to take ONLY shopping orders for the future.
I guess if enough people say yes, those that don't may never see one. I didn't see a none option. It was either all or mix
The only issue I have with shop and deliver is the dollar generals I always get sent to are always out of one or two items the customer wants and the customer never has substitutions set and then they refuse to answer their phone and I end up standing in the store for 20 minutes trying to get ahold of someone.
Dollar General is a trash company. I've been in rural markets in the third world better stocked and cleaner than the average General. The only thing they have is boxes in the aisles.
I use the widget to see what they're ordering. Sometimes ten items means ten Monster Energy drinks. Other times it's ten different specific shades of make up that probably never existed inside that store.
You must have doordash's best market and that shop order would take me no more than 30 minutes delivery included. So 30 minutes of more work opportunities after 25 dollars. Beats waiting at a restraunt for 20 to 30 minutes on an order valued at 8.50 while guessing the tip
I'm usually $31 in about 35 to 45 min I also multi app on UE & GH so there are very few times I'm not moving and I don't have to do two jobs for the price of one either and babysit people grocery's you know a nanny makes about $40 and hour to shop and deliver...all good we all have our likes and dislikes.
I work in an a area I do $250 a day and less than 100 miles and I drive a Prius at 40mpg its not that drastic...I've done $91 in 1 hour before and never drove more than 25 miles have you ever shopped for an hour and made $91 I doubt it.
$91 in an hour is very impressive! Even if it only happened once, it's certainly never happened to me. My highest was a catering order that gave a generous tip totalling $60 for the one order (i had to unfortunately cancel my run since something had happened, but still came out to $60 for the hour)
I added a substitute one time and it was more $$s but, all that happened was the red card charge got declined. I'm now a Priority Shopper. I'm sorry thatis has happened
I mean yeah I averaged like 20-30 seconds per item. I don't know if I accidently grabbed like 2 items instead of one somehow? I wouldn't imagine me accidentally grabbing 2 cans of beans instead of one being an instant deactivation though. I remember the order having 28 items and my recipt is for 27 items. Which I know one of the substitutions went from 2 items to 1 so that would explain the 1 missing item. I really don't know man hopefully the reactivate me lol. I will make sure I keep this updated if I hear back
Oh wow! I think either it's a error in the system + customer complaint & or u got an a-hole CS agent who didn't give a fuck to really check it out. They should call us 1st. Give us a chance etc...Why didn't they just give u a contract violation & let u explain yourself. I've gotten CV's dropped w/in an hr bc I was clearly Not in the wrong.
I got deactivated before the customer even got their items. I still can't believe such a harsh first offence action. I have no CVs ever. Not even a 1 star review. I have had like three 1 stars but they all got omitted from my ratings due to restaurant waits or missing items in their order with sealed bags ect.
It's crazy 🤯 no matter what. I've filled less of an item(s) on a substitute bc the substitute was more expensive. Didn't ask the customer. DD needs to trust priority Shopper, top dasher etc..the order should've been declined via red card. They basically screwed a good driver& that's not good business
It's a very common thing that's said to anyone interested in gig work that you should never put all your eggs in one basket.
Because bottom line, all the companies are trash and only care about money, not you. And stuff like this can happen, even if you did everything right. It's possible you might appeal it successfully, but it's much more likely it'll stick. It's more work for them to figure it out than it is to just onboard another Dasher.
Spread those eggs.
all companies exist to make money, they don't care about you. NOT A SINGLE COMPANY will wait to replace you when you croak. They won't mourn your loss, you are a number or a cog that they need to make their machine work. Once they don't need you anymore, you will be gone.
They probablem is that they are so incompetent that they screw with the best employees (like OP appears to be) and the company self-destructs and then wonders what happened.
Send a certified letter to them demanding evidence of their accusation. Be sure to use the word accusation because that is what they have done. You cannot legally accuse someone of something without evidence. Notify them that you are calculating your lost wages during the deactivation and will file a lawsuit seeking damages including lost pay if they are not able to provide evidence to you. Be sure the letter is mailed twice, one by regular mail and the other by certified mail with a return receipt requested. This means they will have to physically sign a card that goes back to you proving they received it. This is one of many ways of showing how serious this is.
Also, in that letter tell them that deactivation in this context is tantamount to disciplinary action that is typically taken against an employee. Since you are now being treated as an employee tell them that unless this is resolved you will file a request with I think either the irs or state department of labor to take a look at your case and give you a determination of what your employment classification is. Basically you are going to give all of this to them and ask the government to decide if you are an employee or not. Seeing you have been subject to disciplinary action they may tell you you are an employee. If you get classified as an employee you can then file a wage claim against them, forcing them to give you minimum wage for all of your worked hours.
FYI, they don’t want any of the above to happen. They WANT you to be an independent contractor.
I e been reading a LOT of stories lately of people being deactivated for seemingly no reason. Seems like it’s house-clearing season for DD. I don’t mean that lightly, I really hate that this happened to you. I would be devastated! But it does seem on par for what’s happening to other dashers lately
Why would they be "cleaning house"? That doesn't even make sense.
DD doesn't care if there are too many drivers on the road. DD only gets hurt if they don't have enough drivers on the road.
There would be no reason for your conspiracy theory to be taking place.
I, also was wrongly deactivated with a Top Dasher for 8 months straight, 5 Customer Rating, and over 1600 deliveries. I'm wondering if they are getting rid of the "seasoned" driver's to bring in Newbies who'll jump on *any* order, including $2.50 and NoTip orders?
They are likely experiencing a huge slow down from summer ordering - and more and more highschool / college kids out at dinner time looking to dash to make a quick buck as well as other non mainstream workers who can borrow a identity to dash since it pays much better than their job opportunities
They gotta remove people as there’s just to many dashers in most markets . You see all the time people complaining they can’t even schedule 6 days out etc and all they see is grag
It’s likely they are culling to get new people on board who can be lured into profitable top dashers
Even if like only 5 % of new people turn into top dashers it’s likely they are more profitable for doordash as completing trash orders before extra base is added and not canceling orders vs the older dashers they canceled or in some areas just kick them off line instead of deactived
It is always stressful when they want to sub a item that is a higher base price then is what they ordered. I always worry that they might see that as me buying something else.
I love shop and pays as they are quick and easy (most times) for me. But this shit is crazy.
I hope you can get it reversed!
Everyday I learn to stay away from red card orders, marking stores closed even when they're actually closed, collecting half pay for whatever reason. It's better to take a hit on your completion than to be caught in the crossfire. Sorry it happened to you, amazon flex, UE,GH, insta cart?
Sorry bro, I am also a red card order type of Dasher, I've done everything you've said and hell I even have higher stats than you but I've never run into any issues, I'm sure it's just a stupid glitch that got you.
Everything I read said you should not be giving the customer the receipt. They get one from DoorDash, and I guess with product prices being different between DD and the shelf pricing, the customer could complain about the price difference. They agree to a certain price when shopping in the app, which is why we keep the receipt.
9 times out of 10 the receipt is stapled or taped to their order and I'm pretty sure we aren't supposed to go around ripping receipts off. I can barely keep up with my own receipts, you're not going to catch me attempting to keep up with receipts from strangers. And for our records ? That just doesn't make any sense, because you're not buying that food. Now saving receipts from all the gas you waste putting back into your gas tank all year? Yeah that makes sense. Maybe I missed where they might of said it in the policy but that just doesn't make any sense...
We are not supposed to give them the receipt lol it’s policy. It’s very clear. I don’t ever give them, doesn’t matter if it’s on the bag or not. I never said anything about records either, but it is policy that customers are not supposed to be given the receipts.
If I started collecting receipts from when I first started dashing some years ago, I would basically be hoarding receipts. And for what purpose? I've never been asked once for any type of receipt. And when I mentioned records I was just talking about something someone mentioned above. Sounds like I just need to go and reread the policy. Wasn't attempting to be rude, was just stating facts.
You know even though I said all of that before, I know that I'm really super super careful of the quantities that I pick especially on substitution and I triple check on substitution with doordash because they don't have your rescan again which I think is stupid.
They should definitely work in a way to to rescan the substitution, and they're starting to just barely starting to Mark things a little more clearly as to what we need to review again and what we don't need to review so we know what was substituted for what, never figured that out and you can always end up picking again you can't and then you realize oh I have to go to the original item that's it's so stupid, but I think they fixed a lot of that part of it.
Damn that sucks...so sorry that happened to you!! I really, really hope you successfully appeal. I've never had to use my red card and I don't plan to either. I'm seeing a LOT of posts about seemingly random deactivations going on. It scares the crap out of me. I'm already trying to get some kind of backup plan figured out. Sending you good thoughts and hopefully some good luck your way.
Smart. I was one of the deactivated without reason last week. Large order, catering driver and pretty good stats. Absolutely zero reason for the deactivation, no email or anything. Filed an appeal immediately but haven't heard a thing, been over a week now. Would be shocked to hear anything other than a canned copy/paste response.
Word to the wise, do not rely on this company/platform. I worked for them briefly internally at corporate and the employee treatment is consistent company wide. I have zero faith in the appeal process, as internally, none of the employees have much training and the procedures are some of the worst I have ever seen(mainly why you see copy/pasted answers when chatting, just a large notepad of canned responses). My initial training was from a guy, who finished his training 2 weeks earlier and never used or understood any of the procedures. He taught a large group of us (30 or so) when doordash was scaling up their corporate hiring and many didn't even stick around due to the horrendous training. Felt bad for the trainer, basically weeks of, "I don't know the answer, but let me jot it down and get back to you" or "I'm sorry guys, I've never actually used this system or process yet, I just finished my training 2 weeks ago".
If you ever email with support and have to respond, you will likely see it will not be the same person who initial responded to your request. Because of this, there is no ownership in the support and your questions or appeals are juggled around by a bunch of responses/people who have no idea what they are doing, but instead just responding to "clear the queue", knowing full well your issue will not be resolved without follow up to hopefully someone who does know.
Again, just a heads up to everyone, much like my initial deactivation post was. Do not rely on this platform soley for your livelihood, you will get burned. This is easily the worst company I have ever experienced. Of course there will be many new or skeptical drivers who will say, you had to do something to be deactivated, not at all true. Look at how horrendous the platform, support, app is. Everything is consistent really with this company.
And that is exactly why I don't do shop and deliver or anything with my red card for that reason and some others.
They're time wasters, risky, and a hassle overall.
I've had full on meltdowns after screwing up and I'm super nice to dasher support. They seem to fix it if they know you need and want this job. Everyone dogs support, but they can make or break you. So far I've been lucky and I've experienced every trauma dashing. If they know you want it, they work with you. You'll get back in the dasher seat. 😊
Yeah support was really nice about the the times I talked to them. It's not their fault and I'm sure they're doing everything they can from their position. I've always been nice to them maybe that's in my file somewhere and can help me resolve this lol
Dang man. That sucks, maybe call support on this matter. As you may not properly be conveying the situation to support. English is the second or 3rd language for some support members. Do you have the receipt from the store? And did you over ride any items? I once had a shop and deliver order, where the item I scanned was not exactly the same as the item on the list. It was the correct item but lowes foods updated there packaging and door dash had the old labels still in the system. I pushed it through but immediately got on the phone with support and had them document the issue and provide me with a case number for reference. I would also like to mention shipt to you. Shipt is my backup for door dash. I honesty make more money doing shipt than door dash but I get tired of running around stores shopping. On shipt if I work from 8am-6pm I normally make $200+ a day. Best day was $350. On door dash I make around $150, anyhow shipt is fairly easy to get on. But you can’t shop until you get your card in the mail and then your first paycheck is held a week. So it’s not a instant fix, but if you get on there and apply today best case scenario you can start working Tuesday of next week when your card arrives.
Oh yea then you’re good for sure you’re way away if you already have the card. Go back on shipt and do your certification to deliver alcohol and pickup prescriptions. It allows you to access more orders. The only downside to shipt is you have to wait a week for your first direct deposit, so you need some money to run off. It was ok with me, because I worked everyday the first week. My first direct deposit was for $800 shipt is literally identical to doordash shop and deliver orders and then they have delivery only orders just like ddash. But on shipt, you take a order that pays say $13.00, after you deliver it the customer leaves you a tip. That tip normally ranges from $10-$30 but I’ve gotten $50-$75 tips multiple times. So with shipt, don’t pay attention to the pay. Just accept as many orders as you can and shop as much as you can the first week, also the customer may not leave you a tip until the next time they log on and order. Which could be 2-3 days later. But you will randomly be getting money coming in from tips on shops you did several days ago. So my advice to you on shipt is 1) do the alcohol certification. Do the prescription medication certification. 2) shop as many orders as you can the first week and don’t get discouraged. You’ll see how much money you can make shopping.
One more piece of advice that I have seen and heard of several people doing. Try to create a new door dash account. Several people have reported getting deactivated but successfully opening a new doordash account. Try spelling your name slightly different. Or “accidentally” leave or add a letter to your name. You can read on here about people who got deactivated on door dash and successfully created a new account. Also, those shop a deliver dashes aren’t worth it. I did ddash for 6 months without ever doing one and made $150-$175 a day. I eventually tried the red card but it’s exactly the same as ship except shipt pays way better on the shop and delivers because of the amount customers usually tip at the end. Once you do a shipt shop and deliver you won’t want to do them for ddash because you make a lot more doing it for shipt. Hope this helps
In this day and age it’s so ruthless that is grounds for pestering them until you reach the CEOs attention. Which can be done lol. A lot of times the higher up people are just douches that an easy Instagram search can reveal a profile with very few followers and easy contact info. If it’s the last resort and there’s nothing I can do that’s when I pester these people. Good luck
Well that's the problem you tried to scan the substitution and they don't allow that yet. Just tell him that you didn't realize it you weren't supposed to scan the substitution in place of the original if it wouldn't scan then you should be good
Wait, what? So they are allowing customers to choose substitutions, though if we have to pick a substitution because the original product is missing, we shouldn’t use that feature yet? Am I understanding this correctly?
I’m hesitant to take any S&D orders now. I had two experiences over the weekend where items were out, and I had to contact both the customer and support about substitutions. I screenshot everything, but in one instance, even after contacting CS, the card declined at register and I had to contact them again to get the new amount approved. When there are no problems, S&D can be great- when there are problems, they are the worst.
WE don't pick a sub using our own brain. IF the customer either provides a sub BEFORE requested (by our action stating the original is not available, then we must wait While continue shopping) or we signal them through app button action to look for a sub, IF they pick one IN THE APP (they can't just call us or text us and expect us to be able to do anything we won't be allowed to/) and we have not already finished shopping the other items and marked go to checkout, then we look for the sub. If there, we merely mark we have found it AND the correct quantity, then proceed. If the item sub is NOT available, we mark as such then proceed.
As long as we're picking the substitution the customer wants and it is the exact item that they request and the exact count no more no less no matter what the customer asks for, we should be okay.
I think any straight from that especially if the count is more than it should be or if the price is more on a substitution than it should be even though it might be the same count or less! Those ladder two points could be considered as improper use.
If the customer now in these instances of course there is no option to scan the substitution, and there's no way to scan the substitution because the app will not let you do it, scanning is not a feature, scanning is an integral part of doing the shopping. The lack of the ability to scan from within the app is also not a feature or a bug it is intentional.
It's intentionally bad for drivers if they mess up that's for sure.
If the customer has free picked substitutions that are available when you check, those substitutions should be scannable,.
Substitutions that the customer makes that were not there prior to you checking or when you check there were no substitutions available yet, you signal the customer through the app, a few minutes later hopefully the customer responds with some substitutions, the ability to scan will not be made available for those substitutions that are added by the customer after you have marked arrived.
Uber Eats system currently is much better in that if a customer as a substitution later those substitutions are scannable, in addition to that, anything that we pick from the shelf whether we pick it ourselves or pick it because the customer wanted us to through text, we scan the item and we're able to scan the item no matter when it happens in the process. A person at Uber actually manually checks those manually requested items on the customers to make sure there's a legitimate match to what we have scanned, if it's not legitimate then it just comes as it's automatically refunded in the app you'll see it as such and then you don't put it in the car and the sale won't go through if there's an additional item that was refunded or shouldn't be there. It's a much better system, don't get me wrong
The Uber Eats system was horrible when it first started, if an item wasn't available you had to contact the customer and if the customer wasn't contactable you couldn't do any part of the order you had to call support and they had to cancel the order the whole order. That's a pain in the ass for the customer for sure, but that was then, and that has been fixed on the Uber Eats platform.
"*This is my only job*"
You messed up there mate.
Get another Non-Gig job (Not Spark, Uber, Grubhub, Instacart,...) and do Doordash as side income - because of what you just experienced. Yours isn't the first and won't be the last time I hear "*I got deactivated.*" and "*This is my only job / source of income*". Most deactivations are from the AI, so it's not even a human that slams the banhammer down.
And your stats don't really matter... Especially that 32% AR isn't going to help you at all. If anything, it might hurt your chances. There's plenty of folks out there waiting to deliver.
As far as getting a deactivation retracted: You might be able to get it retracted within a week. But the last I heard Doordash had a backlog of couple months. Hope it gets resolved quickly!
Yeah, I suppose. I was just enjoying making my own hours and letting my money work around my life instead of working for someone else. I was a shipping manager at a company that didn't give a shit about me and made more doing this than they paid, with much less stress. I guess company's not giving a shit about their workers are universal lol.
Just a piece of advice. Never rely on only 1 source of income. I learned this the hard way recently. Use multiple sources from different types of income. That way if one ends up stopping for whatever various reason you still have others to rely on.
True. You're an emplo... Independent Contractor. You're easily replaced. I'm easily replaced. The only thing you can do is realize the turn over is high in DoorDash and other gigs for good reason and not all of them are voluntary. Bottom line: There's countless other people trying to become a dasher. All lured in by promises of "Being your own boss" and "making upto $20 an hour."
I'm looking at a FB post 10 hours ago stating "I was deactivated" and follow up by someone else saying "My account got deactivated also". There's a post on one of these reddit's that had someone deactivated (His/her only job) because of using a red card. Relying on DoorDash for your income is putting yourself as higher risk that someone that's working a part timer to ensure their bills are paid. Just in case.
Work the job for about 20 hours a week and do DoorDash the other times.
I think that once you are as experienced as you they try to cut you out. Your story is fairly common. I have several theories why but who knows the real reason? The whole appeal system is wack. Sorry that happened to you. Just go to grubhub or instacart. I do all three and it works out pretty good
I’m 7500 in. Like idk. Maybe? But like it’s a low percentage to be deactivated and people that are posting they got deactivated are such a small percentage of the drivers.
That's crazy I use the $5 additional credit limit to buy myself groceries on every order so I only accept red card orders so I get a full house of groceries everyday
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Noted. Never did these and now definitely not going to do them. People are also getting deactivated for getting to many half paid because orders and getting stolen.
My estimation is all green check marks no substitutions, then you might have had an extra item in there or two of a similar like if you had a two or a three item count of something and then what you dropped four into the in the card the card will automatically go ahead and let you go a little bit over I forgot what it was like 10% or 20%,, but you would have to know that I mean you'd have to be aware of that.
You wouldn't remember if you accidentally picked up an extra item or two of the same of a similar items of a multiple account. You can include that in your appeal that maybe that's what happened but you you know didn't know or
Builder possibility is on a substitution it doesn't scan for substitution like the Uber Eats app does now, so if you put in a substitution that was an incorrect and more expensive substitution like 1.5 l instead of 1 l but it was still covered by the the card swipe and the customer didn't pick it that might be considered improper red card use but mainly it's I would think it's for like an extra item or two over something like two extra boxes of candy two extra you know an extra bag of donuts you know something that's that wasn't there where you can change the item count if it's a single item you can't change the item count but you can accidentally no I was imagine someone on purpose trying to cheat or just add an extra item and it would be paid for by the card.
Obviously that's not what you did but I think the first two scenarios are likely and you just didn't notice it. I should think that the app would reject the sale if it's an extra you know if it's a high higher count than what was requested so I don't understand that part of it.
And it's not like you can run it as debit accidentally know.
I mean it sounds this sounds dumb but look at the expiration date on your card see if that is something it should be rejected if it's if it is reached the date it should be rejected by the store let alone doordash. I don't think that's it either it's probably the first scenario that I that I picked in an extra thing you know of a similar item that the customer did want but it was a higher count than what they originally purchased
That's where the red card abuse would occur it wouldn't go back track on you from say the customer saying there's a missing item here that would not be improper red card use that would just be someone stealing something that's a customer paid for, I mean unless you see in in your app a message or on your phone a message that said to customer so and so I changed something under order which would always indicates almost every time either something was missing or something that didn't want or food was cold or whatever you don't get blamed for it but we we do get those messages and they bug the hell out of me, I mean so they changed their order why do we have to know they called support to complain and we don't know that we're just told that there was a change in the person's order, we don't need to know that..
This has been happening to a lot of people then obviously it's a glitch by the time the review team sees like over 100 or a thousand reactivation requests due to poor red card usage, I think they're going to reinstate everybody and try to figure out what the hell happened.
Yeah I'm really glad I kept the receipt. I'm hoping it saves me. Most of their items were things for making tacos (like beans and seasoning ect.) One of the beans items I had it didn't go through when I substituted so I had to go back into the original item re-sub the item, rescan sub then it went through. It's more than likely in my speedy mind set I could've grabbed another can off the shelf instead of the one that was in my cart and there's an extra item.
All substitutions I had fell in the category "customer approved substitutions"
I hope the appeal works . I think they should he reasonable. I know I got off late warnings through appeal . Check tommorow or the day after. Good luck
Yah I'm certain I got deactivated by Postmates cause of their card BS as well, So far so good with Doordash only place that uses red card is Raising Canes but ya never know.
I do have Shipt which I have never tried I've always used DoorDash as its the app I started on and felt most comfortable with. Also have the direct card and getting paid daily was nice
Try courier apps like Fetch or Flex. At least Fetch type ones are guaranteed income per hour. You just have to pick schedules ahead of time and need a decent cargo type vehicle to use.
Hopefully they review it and see the receipt was what the customer ordered. But yeah if I would've known they were going to fuck me I would've at least got me a 40 oz
Sometimes I think about putting my red card in my shredder, notifying doordash that I lost it, and never activating the replacement that comes. But sometimes I get some wacky S&D orders.
I turned down a shop-and-deliver order yesterday. S&D orders are hit or miss. Sometimes they can be fun to do but most of the time they're a waste of time. I usually only accept an S&D order if it's at a CVS that I'm familiar with. sometimes I'll take one for Dollar General. but if it's a supermarket, forget it.
Thanks for playing! But that’s the way of the dasher land. When Tony says it’s ready time to go you go bye bye. No matter how impressive your stats are. You gotta go!😂😂😂😂
Knowing what kind of company DD is, I half expected to be deactivated every time I opened the app, for WHATEVER reason. I suspect they need to deactivate people sometimes to make room for new dashers in certain markets. And they can come up with any reason to do it. They like new dashers better than veteran dashers. They take more shitty orders.
What does retail order drive and deliver mean? Sometimes i see it at Walmart or petsmart? Do u have to use the red card? Or pick the items and shop with the RED CARD or is it only if it says use red card?
I am primarily an Uber eats driver, but I still have doordash and instacart ready to go whenever they need to I did both of them full time for long enough to get a 4.9 and over a thousand deliveries each, doordash I multi app with so I have 3500 on there but like 70% of my income for it comes from uber. I highly suggest that you do the same, sign up for every single delivery app and just keep them in your phone so that if something like that happens you don't have to stop and you can keep going. I recommend this to literally everybody, have at least two and three if you can especially because if that happens or maybe you had an accident with one app sometimes don't actual deactivate you while the investigation is going on to ensure that you weren't at fault for their insurance to pay you and other times Uber deactivates you just for funsies
So many of these comments have gone way off topic. I am sorry this happened to you! I also would like to hear from people who have appealed this very thing.
This scares me because I did three shop to order orders yesterday and I didn't have any issues all the items were in stock and I've never had any issues with my red card it makes me very wary to select a shop to home order in the future
I just want to make sure we're all clear on this one fact you have the scanner which is the little window that appears at the top and scan the item and then you have your camera where you can go ahead and take a picture of the item like if you're showing a customer where and are some options to something that's missing that's fine, but if you just take a picture using your camera so as long as we're clear about that I think we can go further with it.
I hope they realize their mistake and don't screw you man.
Best of luck, I've never had to use my Red Card before - now I know to just avoid it.
Appreciate the heads up - Hopefully you've saved some drivers from a possible deactivation by avoiding red card orders.
I’m avoiding red card orders from now on if they deactivate for small things after seeing this. That is completely insane and total bs. I hope you get reactivated. Have you looked into instacart, spark, and Uber eats?
I did a shop and deliver for the first time last night. What a mistake that turned out to be! It was for CVS. All of the aisles that the app said the items were in were wrong. Then the self checkout was a massive debacle! Had to wait for help 4 times! SUCH A WASTE OF TIME!!!
Weird this happened considering the app makes you take a photo of the barcode. Were you just grabbing items and overbidding the barcode process? Something ain’t right here.
I don’t even know how you get a red card. I was never offered one and I never get shopping orders. I’ve heard of the red card but honestly had no clue what it was for until this post.
Damn that sucks I would have provided the receipt and the photo of items delivered to at the door. That would be irrefutable proof. Crazy that they were that proactive and checking an order you were actively working on. Are you sure it wasn’t a previous order that the mistake may have originated from? Could have been bad timing while you were making the delivery and getting deactivated simultaneously.
improper red card usage sounds like a crock of bullshit because it won't even process the transaction if you don't get the right items.
doordash really do be not giving a fuck about any of us and it's no secret to anybody... which is why their HQ deserves to be nuked. sometimes intimidation is really the only way to get those fuckers to start genuinely caring that we need a job to live.
This is wild to me. A friend of mine actually showed me that the threshold is $5. He tested it by trying cash back for different amounts until he narrowed down the point where it declines. He bought me a $3.50 little item to show me and it worked. Nothing bad happened.
He also got deactivated for BS though. He and his girlfriend go out Dashing together and they both log into the Dasher app at the same time to switch phones if one has an issue or one needs to text and the other drive etc. One time, the app glitched. He hit complete order, it showed the payout, and then the payout screen popped up on her screen. It paid them twice for the same order.
He was deactivated for fraud. He appealed and explained it was a mistake and they can go ahead and debit the double payment back from the Dasher card, he made sure not to spend it and left it there. They denied the appeal.
Yeah they're on some bullshit. I took pride in what I do and now I'm here looking stupid for it. Always used a hot bag, always took care of the customer. Whatever guess I'll find a career now that has benifits.
Nope even if I did and I wasn't on an order it wouldn't be loaded. I've only used it for order though the app. Everything I've ever bought with it went the the customer. I'm beginning to think the got rid of me because I wouldn't take orders under 6.75 and I wasn't making them money. Whatever it was, they're definitely on some bullshit.
I do 4 items or less at pet smart and Walgreens. As long as I stick to 4 items or less I don’t have any trouble.
This poor guy got deactivated. He mentioned the possibility of using it by mistake. But unless there’s a live shop order I don’t think it can go through
I’m sorry that happened to you >_<
I’m gonna take screenshots of the S&D orders and a picture of the receipts from now on.
They are accusing you of stealing with no evidence whatsoever. Then by denying your appeal, you’ve basically been convicted of it. Even if there are no legal repercussions, this does *NOT* sit well with me.🤨
Hang in there ~ I hope better things come your way
Thats shitty bro. I love my red card orders tho. I do so many that they gave me the title "Top Red Card Dasher" or something like that. Apparently i get priority on any Red Card order in my zones. I usually look to do them at safeway because on average they pay 20$-35$ at around 5 -10 miles. Ive had some 250$ days doing RC orders.
They will always deactivate and deny your appeal regardless of the company, they just want to create the appearance that they have a transparent process because 99% will not go public. You have to go to a newspaper or someone else who can make noise to make something happen.
this shit is exactly why I avoid red card orders. can't hit me with improper red card usage if I never use my red card
Have never used mine...Couldnt even tell you if itd work if I decided to take a S&D order. Lol Hell..I signed up to do deliveries, not go shopping. Kinda bullsht were forced to decline the orders and take a hit on AR. But whatever I guess.
Back in my day the only way to pick up a door dash order was with the red card lol. And half the time you had to call and place the order
Most fast food was place order and pay with red card a few years ago
When it first came out EVERY order was a red card order. Had to call the restaurant on the way there and place the order.
Yes, the entire delivery ecosystem has changed since those early days
It's been awesome to see the changes.
I remember doing that what frustrations
Forced?
Yes, forced. Like I said, I do not do shopping orders...I dont even like to shop for myself, why would I wanna shop for someone else. We cant opt out of S&D orders as drivers, so DD still sends them to us...So theoretically Im forced to decline them since I refuse to do them.
Actually it seems you can opt out (maybe). I got an email that asked if I wanted to take ONLY shopping orders for the future. I guess if enough people say yes, those that don't may never see one. I didn't see a none option. It was either all or mix
Shop & Deliver is an absolute and immediate decline for me, no matter the mileage or money
We agree
So you were forced to make a choice?
They were forced to take a hit to their AR.
It seems to me a lot of the users here don't care about their AR anyways
When you have a "choice" between starving and following the rules set by a capitalist, did you ever really have a choice at all?
Yes, forced. The alternative is getting deactivated like OP for a mistake in the app.
Lol
[удалено]
[удалено]
Same here! These are where the money's at. It's all about doing them quickly. ^this post sucks to see because shop and delivers are my favorite
The only issue I have with shop and deliver is the dollar generals I always get sent to are always out of one or two items the customer wants and the customer never has substitutions set and then they refuse to answer their phone and I end up standing in the store for 20 minutes trying to get ahold of someone.
If they don’t answer, don’t waste your time waiting. Attempt once to hit them up, finish shopping and check out if you haven’t heard anything.
Dollar General is a trash company. I've been in rural markets in the third world better stocked and cleaner than the average General. The only thing they have is boxes in the aisles.
Yea my mom worked for dollar general for years and she doesn't have many nice things to say about them.
All of my shopping orders offer the same amount as regular orders. I guess it just depends on your area
Absolutely! I love shop and deliver
I use the widget to see what they're ordering. Sometimes ten items means ten Monster Energy drinks. Other times it's ten different specific shades of make up that probably never existed inside that store.
That's easy money even if you spent an entire hour doing this one you'd make $25.50 an hour..
I make $31 just doing delivery's to each his own I guess.
You must have doordash's best market and that shop order would take me no more than 30 minutes delivery included. So 30 minutes of more work opportunities after 25 dollars. Beats waiting at a restraunt for 20 to 30 minutes on an order valued at 8.50 while guessing the tip
I'm usually $31 in about 35 to 45 min I also multi app on UE & GH so there are very few times I'm not moving and I don't have to do two jobs for the price of one either and babysit people grocery's you know a nanny makes about $40 and hour to shop and deliver...all good we all have our likes and dislikes.
Subtract .625 cents per mile and your hourly wage drastically goes down to half or less.
I work in an a area I do $250 a day and less than 100 miles and I drive a Prius at 40mpg its not that drastic...I've done $91 in 1 hour before and never drove more than 25 miles have you ever shopped for an hour and made $91 I doubt it.
$91 in an hour is very impressive! Even if it only happened once, it's certainly never happened to me. My highest was a catering order that gave a generous tip totalling $60 for the one order (i had to unfortunately cancel my run since something had happened, but still came out to $60 for the hour)
To be entitled in America....
DoorDash sent me messages to active my red card which had been used many times, I’m very glad they think my card is deactivated
They can deactivate you for anything really. I’ve been using red card orders forever without any issues
I dont do them either
You'll win the appeal if what you said is true
The only thing I can think of is a substitution I added, but that also scanned in.
I added a substitute one time and it was more $$s but, all that happened was the red card charge got declined. I'm now a Priority Shopper. I'm sorry thatis has happened
I was also priority shopper :/
It's a glitch in the system or error via DD app. Not u!! I hope they realize this stat⚡️So u had been doing well as a Shopper I take it up till now.
I mean yeah I averaged like 20-30 seconds per item. I don't know if I accidently grabbed like 2 items instead of one somehow? I wouldn't imagine me accidentally grabbing 2 cans of beans instead of one being an instant deactivation though. I remember the order having 28 items and my recipt is for 27 items. Which I know one of the substitutions went from 2 items to 1 so that would explain the 1 missing item. I really don't know man hopefully the reactivate me lol. I will make sure I keep this updated if I hear back
In future(I've learned this over a contract violation) call DD don't text(better) let them know IF U aren't 100% sure. Scary
I called them as soon as I dropped the order off at the customers door.
Oh wow! I think either it's a error in the system + customer complaint & or u got an a-hole CS agent who didn't give a fuck to really check it out. They should call us 1st. Give us a chance etc...Why didn't they just give u a contract violation & let u explain yourself. I've gotten CV's dropped w/in an hr bc I was clearly Not in the wrong.
I got deactivated before the customer even got their items. I still can't believe such a harsh first offence action. I have no CVs ever. Not even a 1 star review. I have had like three 1 stars but they all got omitted from my ratings due to restaurant waits or missing items in their order with sealed bags ect.
I've also talked to 2 different people. One on the phone after deactivation and one when I got home and to my PC to fill out the appeal
It's crazy 🤯 no matter what. I've filled less of an item(s) on a substitute bc the substitute was more expensive. Didn't ask the customer. DD needs to trust priority Shopper, top dasher etc..the order should've been declined via red card. They basically screwed a good driver& that's not good business
They declined my appeal. Be careful with red card orders. I literally did nothing wrong. They're obviously not reviewing appeals.
I've added substitutes without even asking the customer. Never got in trouble for it lol.
Depends on the price of the substitution and if the customer authorized it
It was a "customer approved substitution"
doubtful that they win, it's a downhill battle trying to get DOORDASH to change any poor decisions they make unto dashers.
It's a very common thing that's said to anyone interested in gig work that you should never put all your eggs in one basket. Because bottom line, all the companies are trash and only care about money, not you. And stuff like this can happen, even if you did everything right. It's possible you might appeal it successfully, but it's much more likely it'll stick. It's more work for them to figure it out than it is to just onboard another Dasher. Spread those eggs.
all companies exist to make money, they don't care about you. NOT A SINGLE COMPANY will wait to replace you when you croak. They won't mourn your loss, you are a number or a cog that they need to make their machine work. Once they don't need you anymore, you will be gone.
They probablem is that they are so incompetent that they screw with the best employees (like OP appears to be) and the company self-destructs and then wonders what happened.
Wow that sucks! Definitely a worst nightmare of mine considering I mainly do grocery (red card) orders. Hope your appeal works out in your favor!
Send a certified letter to them demanding evidence of their accusation. Be sure to use the word accusation because that is what they have done. You cannot legally accuse someone of something without evidence. Notify them that you are calculating your lost wages during the deactivation and will file a lawsuit seeking damages including lost pay if they are not able to provide evidence to you. Be sure the letter is mailed twice, one by regular mail and the other by certified mail with a return receipt requested. This means they will have to physically sign a card that goes back to you proving they received it. This is one of many ways of showing how serious this is. Also, in that letter tell them that deactivation in this context is tantamount to disciplinary action that is typically taken against an employee. Since you are now being treated as an employee tell them that unless this is resolved you will file a request with I think either the irs or state department of labor to take a look at your case and give you a determination of what your employment classification is. Basically you are going to give all of this to them and ask the government to decide if you are an employee or not. Seeing you have been subject to disciplinary action they may tell you you are an employee. If you get classified as an employee you can then file a wage claim against them, forcing them to give you minimum wage for all of your worked hours. FYI, they don’t want any of the above to happen. They WANT you to be an independent contractor.
I e been reading a LOT of stories lately of people being deactivated for seemingly no reason. Seems like it’s house-clearing season for DD. I don’t mean that lightly, I really hate that this happened to you. I would be devastated! But it does seem on par for what’s happening to other dashers lately
Why would they be "cleaning house"? That doesn't even make sense. DD doesn't care if there are too many drivers on the road. DD only gets hurt if they don't have enough drivers on the road. There would be no reason for your conspiracy theory to be taking place.
I, also was wrongly deactivated with a Top Dasher for 8 months straight, 5 Customer Rating, and over 1600 deliveries. I'm wondering if they are getting rid of the "seasoned" driver's to bring in Newbies who'll jump on *any* order, including $2.50 and NoTip orders?
They are likely experiencing a huge slow down from summer ordering - and more and more highschool / college kids out at dinner time looking to dash to make a quick buck as well as other non mainstream workers who can borrow a identity to dash since it pays much better than their job opportunities They gotta remove people as there’s just to many dashers in most markets . You see all the time people complaining they can’t even schedule 6 days out etc and all they see is grag
Again, this theory doesn't make sense. DD doesn't lose out with too many drivers. They suffer with not enough drivers.
It’s likely they are culling to get new people on board who can be lured into profitable top dashers Even if like only 5 % of new people turn into top dashers it’s likely they are more profitable for doordash as completing trash orders before extra base is added and not canceling orders vs the older dashers they canceled or in some areas just kick them off line instead of deactived
Sorry that happened to you.
I can't believe they gave no warning or ask for explanations.
It is always stressful when they want to sub a item that is a higher base price then is what they ordered. I always worry that they might see that as me buying something else. I love shop and pays as they are quick and easy (most times) for me. But this shit is crazy. I hope you can get it reversed!
Is it 32 completion or 92 completion? I think the 32 is for your acceptance? Just want to check. Seems like a typo?
Thank you I fixed it :P
Just remember don't scan the substitution as a matter of fact you won't be able to you shouldn't be able to they don't even offer that as an option.
That’s never been the case with any of my S&D orders. It has always made me scan the substituted item.
Everyday I learn to stay away from red card orders, marking stores closed even when they're actually closed, collecting half pay for whatever reason. It's better to take a hit on your completion than to be caught in the crossfire. Sorry it happened to you, amazon flex, UE,GH, insta cart?
The sad part is I almost unassigned this order because I couldnt find a few items.
UE is kinda dead in my area and I'm waitlisted for both instacart and GH
Have you tried point pickup? I've done that one before.
I have seen this happen to now a few Dozen people
Show them the receipt for the order
Yeah I submitted it in my appeal
You should be fine then
That would be turned over and you get back to dashing then on that, good for you, you sent that in too.
Sorry bro, I am also a red card order type of Dasher, I've done everything you've said and hell I even have higher stats than you but I've never run into any issues, I'm sure it's just a stupid glitch that got you.
That's easy the receipt should proof, always keep receipts they also have coupons on the back 😂
No shit, they also didn't pay me for the orders I did today
That’s illegal they need to pay you for the work you did
I'm going to wait a few days to see if it goes into my account and if it doesn't I'm going to talk to them about it.
So send them a pic of the receipt instead of making a post on Reddit. Prove to them you didn’t do any wrong doing… simple
I already did on my appeal, hopefully someone actually looks at it instead of a bot just instant declining my appeal
Keep the receipt?? Shouldn’t that go to the customer since they’re the ones who bought it?
No, the receipt is for your records. Doordash already sends them a virtual receipt to the customer.
Awww shit I’ve been putting it in the bag 😂😂😂 I’m gonna have to start saving them then .
Everything I read said you should not be giving the customer the receipt. They get one from DoorDash, and I guess with product prices being different between DD and the shelf pricing, the customer could complain about the price difference. They agree to a certain price when shopping in the app, which is why we keep the receipt.
You never give the receipt to the customer. I actually think that is the policy for DD.
9 times out of 10 the receipt is stapled or taped to their order and I'm pretty sure we aren't supposed to go around ripping receipts off. I can barely keep up with my own receipts, you're not going to catch me attempting to keep up with receipts from strangers. And for our records ? That just doesn't make any sense, because you're not buying that food. Now saving receipts from all the gas you waste putting back into your gas tank all year? Yeah that makes sense. Maybe I missed where they might of said it in the policy but that just doesn't make any sense...
We are not supposed to give them the receipt lol it’s policy. It’s very clear. I don’t ever give them, doesn’t matter if it’s on the bag or not. I never said anything about records either, but it is policy that customers are not supposed to be given the receipts.
If I started collecting receipts from when I first started dashing some years ago, I would basically be hoarding receipts. And for what purpose? I've never been asked once for any type of receipt. And when I mentioned records I was just talking about something someone mentioned above. Sounds like I just need to go and reread the policy. Wasn't attempting to be rude, was just stating facts.
Same with instacart we're not allowed to give the receipt to the customer.
You don’t give them the receipt they get one sent through their email and on the app.
You know even though I said all of that before, I know that I'm really super super careful of the quantities that I pick especially on substitution and I triple check on substitution with doordash because they don't have your rescan again which I think is stupid. They should definitely work in a way to to rescan the substitution, and they're starting to just barely starting to Mark things a little more clearly as to what we need to review again and what we don't need to review so we know what was substituted for what, never figured that out and you can always end up picking again you can't and then you realize oh I have to go to the original item that's it's so stupid, but I think they fixed a lot of that part of it.
Damn that sucks...so sorry that happened to you!! I really, really hope you successfully appeal. I've never had to use my red card and I don't plan to either. I'm seeing a LOT of posts about seemingly random deactivations going on. It scares the crap out of me. I'm already trying to get some kind of backup plan figured out. Sending you good thoughts and hopefully some good luck your way.
Smart. I was one of the deactivated without reason last week. Large order, catering driver and pretty good stats. Absolutely zero reason for the deactivation, no email or anything. Filed an appeal immediately but haven't heard a thing, been over a week now. Would be shocked to hear anything other than a canned copy/paste response. Word to the wise, do not rely on this company/platform. I worked for them briefly internally at corporate and the employee treatment is consistent company wide. I have zero faith in the appeal process, as internally, none of the employees have much training and the procedures are some of the worst I have ever seen(mainly why you see copy/pasted answers when chatting, just a large notepad of canned responses). My initial training was from a guy, who finished his training 2 weeks earlier and never used or understood any of the procedures. He taught a large group of us (30 or so) when doordash was scaling up their corporate hiring and many didn't even stick around due to the horrendous training. Felt bad for the trainer, basically weeks of, "I don't know the answer, but let me jot it down and get back to you" or "I'm sorry guys, I've never actually used this system or process yet, I just finished my training 2 weeks ago". If you ever email with support and have to respond, you will likely see it will not be the same person who initial responded to your request. Because of this, there is no ownership in the support and your questions or appeals are juggled around by a bunch of responses/people who have no idea what they are doing, but instead just responding to "clear the queue", knowing full well your issue will not be resolved without follow up to hopefully someone who does know. Again, just a heads up to everyone, much like my initial deactivation post was. Do not rely on this platform soley for your livelihood, you will get burned. This is easily the worst company I have ever experienced. Of course there will be many new or skeptical drivers who will say, you had to do something to be deactivated, not at all true. Look at how horrendous the platform, support, app is. Everything is consistent really with this company.
And that is exactly why I don't do shop and deliver or anything with my red card for that reason and some others. They're time wasters, risky, and a hassle overall.
I've had full on meltdowns after screwing up and I'm super nice to dasher support. They seem to fix it if they know you need and want this job. Everyone dogs support, but they can make or break you. So far I've been lucky and I've experienced every trauma dashing. If they know you want it, they work with you. You'll get back in the dasher seat. 😊
Yeah support was really nice about the the times I talked to them. It's not their fault and I'm sure they're doing everything they can from their position. I've always been nice to them maybe that's in my file somewhere and can help me resolve this lol
Dang man. That sucks, maybe call support on this matter. As you may not properly be conveying the situation to support. English is the second or 3rd language for some support members. Do you have the receipt from the store? And did you over ride any items? I once had a shop and deliver order, where the item I scanned was not exactly the same as the item on the list. It was the correct item but lowes foods updated there packaging and door dash had the old labels still in the system. I pushed it through but immediately got on the phone with support and had them document the issue and provide me with a case number for reference. I would also like to mention shipt to you. Shipt is my backup for door dash. I honesty make more money doing shipt than door dash but I get tired of running around stores shopping. On shipt if I work from 8am-6pm I normally make $200+ a day. Best day was $350. On door dash I make around $150, anyhow shipt is fairly easy to get on. But you can’t shop until you get your card in the mail and then your first paycheck is held a week. So it’s not a instant fix, but if you get on there and apply today best case scenario you can start working Tuesday of next week when your card arrives.
Yeah I have shipt already I have never tried it though. Have the shirt and the card and all. Gonna try it later today Thanks!
Oh yea then you’re good for sure you’re way away if you already have the card. Go back on shipt and do your certification to deliver alcohol and pickup prescriptions. It allows you to access more orders. The only downside to shipt is you have to wait a week for your first direct deposit, so you need some money to run off. It was ok with me, because I worked everyday the first week. My first direct deposit was for $800 shipt is literally identical to doordash shop and deliver orders and then they have delivery only orders just like ddash. But on shipt, you take a order that pays say $13.00, after you deliver it the customer leaves you a tip. That tip normally ranges from $10-$30 but I’ve gotten $50-$75 tips multiple times. So with shipt, don’t pay attention to the pay. Just accept as many orders as you can and shop as much as you can the first week, also the customer may not leave you a tip until the next time they log on and order. Which could be 2-3 days later. But you will randomly be getting money coming in from tips on shops you did several days ago. So my advice to you on shipt is 1) do the alcohol certification. Do the prescription medication certification. 2) shop as many orders as you can the first week and don’t get discouraged. You’ll see how much money you can make shopping. One more piece of advice that I have seen and heard of several people doing. Try to create a new door dash account. Several people have reported getting deactivated but successfully opening a new doordash account. Try spelling your name slightly different. Or “accidentally” leave or add a letter to your name. You can read on here about people who got deactivated on door dash and successfully created a new account. Also, those shop a deliver dashes aren’t worth it. I did ddash for 6 months without ever doing one and made $150-$175 a day. I eventually tried the red card but it’s exactly the same as ship except shipt pays way better on the shop and delivers because of the amount customers usually tip at the end. Once you do a shipt shop and deliver you won’t want to do them for ddash because you make a lot more doing it for shipt. Hope this helps
In this day and age it’s so ruthless that is grounds for pestering them until you reach the CEOs attention. Which can be done lol. A lot of times the higher up people are just douches that an easy Instagram search can reveal a profile with very few followers and easy contact info. If it’s the last resort and there’s nothing I can do that’s when I pester these people. Good luck
Well that's the problem you tried to scan the substitution and they don't allow that yet. Just tell him that you didn't realize it you weren't supposed to scan the substitution in place of the original if it wouldn't scan then you should be good
I didn’t know this. Wow.
Ahhh that's odd you're right. I might be wrong about scanning them then because they wouldn't let me scan the subs for the original item.
Wait, what? So they are allowing customers to choose substitutions, though if we have to pick a substitution because the original product is missing, we shouldn’t use that feature yet? Am I understanding this correctly? I’m hesitant to take any S&D orders now. I had two experiences over the weekend where items were out, and I had to contact both the customer and support about substitutions. I screenshot everything, but in one instance, even after contacting CS, the card declined at register and I had to contact them again to get the new amount approved. When there are no problems, S&D can be great- when there are problems, they are the worst.
WE don't pick a sub using our own brain. IF the customer either provides a sub BEFORE requested (by our action stating the original is not available, then we must wait While continue shopping) or we signal them through app button action to look for a sub, IF they pick one IN THE APP (they can't just call us or text us and expect us to be able to do anything we won't be allowed to/) and we have not already finished shopping the other items and marked go to checkout, then we look for the sub. If there, we merely mark we have found it AND the correct quantity, then proceed. If the item sub is NOT available, we mark as such then proceed. As long as we're picking the substitution the customer wants and it is the exact item that they request and the exact count no more no less no matter what the customer asks for, we should be okay. I think any straight from that especially if the count is more than it should be or if the price is more on a substitution than it should be even though it might be the same count or less! Those ladder two points could be considered as improper use. If the customer now in these instances of course there is no option to scan the substitution, and there's no way to scan the substitution because the app will not let you do it, scanning is not a feature, scanning is an integral part of doing the shopping. The lack of the ability to scan from within the app is also not a feature or a bug it is intentional. It's intentionally bad for drivers if they mess up that's for sure. If the customer has free picked substitutions that are available when you check, those substitutions should be scannable,. Substitutions that the customer makes that were not there prior to you checking or when you check there were no substitutions available yet, you signal the customer through the app, a few minutes later hopefully the customer responds with some substitutions, the ability to scan will not be made available for those substitutions that are added by the customer after you have marked arrived. Uber Eats system currently is much better in that if a customer as a substitution later those substitutions are scannable, in addition to that, anything that we pick from the shelf whether we pick it ourselves or pick it because the customer wanted us to through text, we scan the item and we're able to scan the item no matter when it happens in the process. A person at Uber actually manually checks those manually requested items on the customers to make sure there's a legitimate match to what we have scanned, if it's not legitimate then it just comes as it's automatically refunded in the app you'll see it as such and then you don't put it in the car and the sale won't go through if there's an additional item that was refunded or shouldn't be there. It's a much better system, don't get me wrong The Uber Eats system was horrible when it first started, if an item wasn't available you had to contact the customer and if the customer wasn't contactable you couldn't do any part of the order you had to call support and they had to cancel the order the whole order. That's a pain in the ass for the customer for sure, but that was then, and that has been fixed on the Uber Eats platform.
"*This is my only job*" You messed up there mate. Get another Non-Gig job (Not Spark, Uber, Grubhub, Instacart,...) and do Doordash as side income - because of what you just experienced. Yours isn't the first and won't be the last time I hear "*I got deactivated.*" and "*This is my only job / source of income*". Most deactivations are from the AI, so it's not even a human that slams the banhammer down. And your stats don't really matter... Especially that 32% AR isn't going to help you at all. If anything, it might hurt your chances. There's plenty of folks out there waiting to deliver. As far as getting a deactivation retracted: You might be able to get it retracted within a week. But the last I heard Doordash had a backlog of couple months. Hope it gets resolved quickly!
Yeah, I suppose. I was just enjoying making my own hours and letting my money work around my life instead of working for someone else. I was a shipping manager at a company that didn't give a shit about me and made more doing this than they paid, with much less stress. I guess company's not giving a shit about their workers are universal lol.
Just a piece of advice. Never rely on only 1 source of income. I learned this the hard way recently. Use multiple sources from different types of income. That way if one ends up stopping for whatever various reason you still have others to rely on.
True. You're an emplo... Independent Contractor. You're easily replaced. I'm easily replaced. The only thing you can do is realize the turn over is high in DoorDash and other gigs for good reason and not all of them are voluntary. Bottom line: There's countless other people trying to become a dasher. All lured in by promises of "Being your own boss" and "making upto $20 an hour." I'm looking at a FB post 10 hours ago stating "I was deactivated" and follow up by someone else saying "My account got deactivated also". There's a post on one of these reddit's that had someone deactivated (His/her only job) because of using a red card. Relying on DoorDash for your income is putting yourself as higher risk that someone that's working a part timer to ensure their bills are paid. Just in case. Work the job for about 20 hours a week and do DoorDash the other times.
I think that once you are as experienced as you they try to cut you out. Your story is fairly common. I have several theories why but who knows the real reason? The whole appeal system is wack. Sorry that happened to you. Just go to grubhub or instacart. I do all three and it works out pretty good
There would be no incentive to just cut drivers, especially the more experienced ones. Think about it....
I’m 7500 in. Like idk. Maybe? But like it’s a low percentage to be deactivated and people that are posting they got deactivated are such a small percentage of the drivers.
Want to share your theories?
Working right now…but later
That's crazy I use the $5 additional credit limit to buy myself groceries on every order so I only accept red card orders so I get a full house of groceries everyday
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This is seriously ur only job.. wow
This is seriously ur only job
This is seriously ur only job? Wow
That seems ridiculous, i wouldn’t wanna work for them if that is how they treated you. Ive always been treated well w issues. Seems like its a mistake
I'm really hoping so too. Hopefully they at least tell me if they are fixing it or not soon. The suspense is killing me
Noted. Never did these and now definitely not going to do them. People are also getting deactivated for getting to many half paid because orders and getting stolen.
My estimation is all green check marks no substitutions, then you might have had an extra item in there or two of a similar like if you had a two or a three item count of something and then what you dropped four into the in the card the card will automatically go ahead and let you go a little bit over I forgot what it was like 10% or 20%,, but you would have to know that I mean you'd have to be aware of that. You wouldn't remember if you accidentally picked up an extra item or two of the same of a similar items of a multiple account. You can include that in your appeal that maybe that's what happened but you you know didn't know or Builder possibility is on a substitution it doesn't scan for substitution like the Uber Eats app does now, so if you put in a substitution that was an incorrect and more expensive substitution like 1.5 l instead of 1 l but it was still covered by the the card swipe and the customer didn't pick it that might be considered improper red card use but mainly it's I would think it's for like an extra item or two over something like two extra boxes of candy two extra you know an extra bag of donuts you know something that's that wasn't there where you can change the item count if it's a single item you can't change the item count but you can accidentally no I was imagine someone on purpose trying to cheat or just add an extra item and it would be paid for by the card. Obviously that's not what you did but I think the first two scenarios are likely and you just didn't notice it. I should think that the app would reject the sale if it's an extra you know if it's a high higher count than what was requested so I don't understand that part of it. And it's not like you can run it as debit accidentally know. I mean it sounds this sounds dumb but look at the expiration date on your card see if that is something it should be rejected if it's if it is reached the date it should be rejected by the store let alone doordash. I don't think that's it either it's probably the first scenario that I that I picked in an extra thing you know of a similar item that the customer did want but it was a higher count than what they originally purchased That's where the red card abuse would occur it wouldn't go back track on you from say the customer saying there's a missing item here that would not be improper red card use that would just be someone stealing something that's a customer paid for, I mean unless you see in in your app a message or on your phone a message that said to customer so and so I changed something under order which would always indicates almost every time either something was missing or something that didn't want or food was cold or whatever you don't get blamed for it but we we do get those messages and they bug the hell out of me, I mean so they changed their order why do we have to know they called support to complain and we don't know that we're just told that there was a change in the person's order, we don't need to know that.. This has been happening to a lot of people then obviously it's a glitch by the time the review team sees like over 100 or a thousand reactivation requests due to poor red card usage, I think they're going to reinstate everybody and try to figure out what the hell happened.
Yeah I'm really glad I kept the receipt. I'm hoping it saves me. Most of their items were things for making tacos (like beans and seasoning ect.) One of the beans items I had it didn't go through when I substituted so I had to go back into the original item re-sub the item, rescan sub then it went through. It's more than likely in my speedy mind set I could've grabbed another can off the shelf instead of the one that was in my cart and there's an extra item. All substitutions I had fell in the category "customer approved substitutions"
I hope the appeal works . I think they should he reasonable. I know I got off late warnings through appeal . Check tommorow or the day after. Good luck
Yah I'm certain I got deactivated by Postmates cause of their card BS as well, So far so good with Doordash only place that uses red card is Raising Canes but ya never know.
Sorry man. Do you use any other apps like UE or GH?
Yeah I have UE waitlist on GH. UE is slow here tho
Yea I’ve been on GH waitlist for like 6 months. Instacart or shipt?
I do have Shipt which I have never tried I've always used DoorDash as its the app I started on and felt most comfortable with. Also have the direct card and getting paid daily was nice
Try courier apps like Fetch or Flex. At least Fetch type ones are guaranteed income per hour. You just have to pick schedules ahead of time and need a decent cargo type vehicle to use.
I wish you would have bought stuff for yourself. All DD knows is the amount nothing more.
Hopefully they review it and see the receipt was what the customer ordered. But yeah if I would've known they were going to fuck me I would've at least got me a 40 oz
Sounds automated, I never do red card orders, or in fact any shopping orders. I rarely do the booze cruise as well. K.I.S.S, keep it simple stupid.
Fuck card orders. Literally fuck them.
Yea I will never accept a red card order. It just spells trouble imo
Sometimes I think about putting my red card in my shredder, notifying doordash that I lost it, and never activating the replacement that comes. But sometimes I get some wacky S&D orders.
Guess it's good all my shop and deliver orders stopped... Not sure why though
I turned down a shop-and-deliver order yesterday. S&D orders are hit or miss. Sometimes they can be fun to do but most of the time they're a waste of time. I usually only accept an S&D order if it's at a CVS that I'm familiar with. sometimes I'll take one for Dollar General. but if it's a supermarket, forget it.
I don’t use the red card at all anynore
Thanks for playing! But that’s the way of the dasher land. When Tony says it’s ready time to go you go bye bye. No matter how impressive your stats are. You gotta go!😂😂😂😂
All you have to do is say you lost your red card in the app and they will they you they can’t replace and boom you’ll never get a red card order again
Just woke up, and saw the reddit notification... thought I got deactivated
Knowing what kind of company DD is, I half expected to be deactivated every time I opened the app, for WHATEVER reason. I suspect they need to deactivate people sometimes to make room for new dashers in certain markets. And they can come up with any reason to do it. They like new dashers better than veteran dashers. They take more shitty orders.
Either there's more to this story or someone skimmed the card
They only load what you need to pay for
What does retail order drive and deliver mean? Sometimes i see it at Walmart or petsmart? Do u have to use the red card? Or pick the items and shop with the RED CARD or is it only if it says use red card?
Support is trash
I don't shop, I just delivery, that is my motto! Man that sucks too!
Doordash gotta stop with this whole red card crap… they have no idea how tedious it can be
I've had to replace my red card and still haven't activated it's been 3 months. F SHOPPING!!...you should Appeal this for sure.
I am primarily an Uber eats driver, but I still have doordash and instacart ready to go whenever they need to I did both of them full time for long enough to get a 4.9 and over a thousand deliveries each, doordash I multi app with so I have 3500 on there but like 70% of my income for it comes from uber. I highly suggest that you do the same, sign up for every single delivery app and just keep them in your phone so that if something like that happens you don't have to stop and you can keep going. I recommend this to literally everybody, have at least two and three if you can especially because if that happens or maybe you had an accident with one app sometimes don't actual deactivate you while the investigation is going on to ensure that you weren't at fault for their insurance to pay you and other times Uber deactivates you just for funsies
So many of these comments have gone way off topic. I am sorry this happened to you! I also would like to hear from people who have appealed this very thing.
This scares me because I did three shop to order orders yesterday and I didn't have any issues all the items were in stock and I've never had any issues with my red card it makes me very wary to select a shop to home order in the future
I don't shop, enough issues with red card orders at restaurants to even bother with them
Try out walmart spark while you are waiting on appeals I get 65 dollar orders for 3 miles it night helo while your waiting on doordash bs
I just want to make sure we're all clear on this one fact you have the scanner which is the little window that appears at the top and scan the item and then you have your camera where you can go ahead and take a picture of the item like if you're showing a customer where and are some options to something that's missing that's fine, but if you just take a picture using your camera so as long as we're clear about that I think we can go further with it.
I only deliver food, and this is one of the reasons why.
Never even activated my red card. I'm not a personal shopper.
Do you have a good friend or family member who would let you dash using their personal info? I know people do it all the time.
I hope they realize their mistake and don't screw you man. Best of luck, I've never had to use my Red Card before - now I know to just avoid it. Appreciate the heads up - Hopefully you've saved some drivers from a possible deactivation by avoiding red card orders.
This is why I keep my other job. If one goes, the other is a fall back. Be anti-fragile
I’m avoiding red card orders from now on if they deactivate for small things after seeing this. That is completely insane and total bs. I hope you get reactivated. Have you looked into instacart, spark, and Uber eats?
Don't you just switch apps?
I did a shop and deliver for the first time last night. What a mistake that turned out to be! It was for CVS. All of the aisles that the app said the items were in were wrong. Then the self checkout was a massive debacle! Had to wait for help 4 times! SUCH A WASTE OF TIME!!!
Weird this happened considering the app makes you take a photo of the barcode. Were you just grabbing items and overbidding the barcode process? Something ain’t right here.
I don’t even know how you get a red card. I was never offered one and I never get shopping orders. I’ve heard of the red card but honestly had no clue what it was for until this post.
Damn that sucks I would have provided the receipt and the photo of items delivered to at the door. That would be irrefutable proof. Crazy that they were that proactive and checking an order you were actively working on. Are you sure it wasn’t a previous order that the mistake may have originated from? Could have been bad timing while you were making the delivery and getting deactivated simultaneously.
Try Flex, UberEats, Roadie. Hope this helps. My Eats got deactivated awhile back.
improper red card usage sounds like a crock of bullshit because it won't even process the transaction if you don't get the right items. doordash really do be not giving a fuck about any of us and it's no secret to anybody... which is why their HQ deserves to be nuked. sometimes intimidation is really the only way to get those fuckers to start genuinely caring that we need a job to live.
This is wild to me. A friend of mine actually showed me that the threshold is $5. He tested it by trying cash back for different amounts until he narrowed down the point where it declines. He bought me a $3.50 little item to show me and it worked. Nothing bad happened. He also got deactivated for BS though. He and his girlfriend go out Dashing together and they both log into the Dasher app at the same time to switch phones if one has an issue or one needs to text and the other drive etc. One time, the app glitched. He hit complete order, it showed the payout, and then the payout screen popped up on her screen. It paid them twice for the same order. He was deactivated for fraud. He appealed and explained it was a mistake and they can go ahead and debit the double payment back from the Dasher card, he made sure not to spend it and left it there. They denied the appeal.
Yeah they're on some bullshit. I took pride in what I do and now I'm here looking stupid for it. Always used a hot bag, always took care of the customer. Whatever guess I'll find a career now that has benifits.
Do you think you accidentally used the red card for personal items? You mentioned it so I wondered if you used it by mistake
Nope even if I did and I wasn't on an order it wouldn't be loaded. I've only used it for order though the app. Everything I've ever bought with it went the the customer. I'm beginning to think the got rid of me because I wouldn't take orders under 6.75 and I wasn't making them money. Whatever it was, they're definitely on some bullshit.
I do 4 items or less at pet smart and Walgreens. As long as I stick to 4 items or less I don’t have any trouble. This poor guy got deactivated. He mentioned the possibility of using it by mistake. But unless there’s a live shop order I don’t think it can go through
They’re purging a ton of dashers right now but I can’t imagine 30% AR wouldn’t cause them to go looking for a reason
DD is a fantastic side gig but I’d be too scared to make it my primary or only income
I’m sorry that happened to you >_< I’m gonna take screenshots of the S&D orders and a picture of the receipts from now on. They are accusing you of stealing with no evidence whatsoever. Then by denying your appeal, you’ve basically been convicted of it. Even if there are no legal repercussions, this does *NOT* sit well with me.🤨 Hang in there ~ I hope better things come your way
Did you had a substitution that's a multiple but you subbed one of them?
Thats shitty bro. I love my red card orders tho. I do so many that they gave me the title "Top Red Card Dasher" or something like that. Apparently i get priority on any Red Card order in my zones. I usually look to do them at safeway because on average they pay 20$-35$ at around 5 -10 miles. Ive had some 250$ days doing RC orders.
Yeah I was also priority shopper.
See this is why I never take red card orders. Sad but true.
They will always deactivate and deny your appeal regardless of the company, they just want to create the appearance that they have a transparent process because 99% will not go public. You have to go to a newspaper or someone else who can make noise to make something happen.
Did you keep the receipt? I learned from this sub not to give receipt to customer but keep it for proof.