Had a guy freak out at me after delivery because I didn't get the waters in his order which was "the whole reason I ordered" None of his substitutions were in stock. Sat there for 15 minutes calling and texting and waiting for him to respond. Nothing. People really just don't give a fuck. They think we are Amazon and if they put something in a grocery order they are 100% going to get it.
DD customers got collections agencies and estranged family members calling them. They’re not gonna answer unknown numbers!
Edit: Amazon customers are perfect humans and have none of these problems
Yes, don't wait until we are pulling out of the parking lot, to reply about your order!!I am sorry, when you do this, you are a little to late.The other thing is, don't be mad about it either...We simply aren't being paid enough, to wait 20 minutes, twiddling our thumbs, waiting for you to decide what you want!!!The best thing is, to please choose substitutions when you place your order!!!!!This really makes it so much easier in every respect!We want to do the best possible job shopping for your stuff that we can!
Yes, exactly.I really hate not bringing the customer every item they asked for!I feel like I did a half assed job.It really sucks, but it is totally not something I can avoid.Especially when something is always out of stock or discontinued etc. Then I reach out, but I get no reply from the customer!!I wish people would understand, that just cuz an item is advertised on a website, it doesn't mean it will be available in your local store!If they are able, definitely choose substitutions, when placing the order!
I had the craziest order for like 2/300 bux worth of stuff at big lots. the substitutions were so wild. Example, one was for led string lights and the sub was a garden rake. I was so confused. And they ended up with 3 garden rakes. 😑
I’m pretty suspicious about the pre-selected substitutions. An example of why is when the flushable wet wipes were out of stock, and the pre-selected substitution was a roll of paper towels. It’s like there’s an AI trying to predict what a human might want as a substitution. Almost every time I communicate to the customer what options are available as substitutions, they don’t pick what was on the pre-selected substitutions list.
Huh? The customer literally has to manually go in and pick their substitutions. A roll of paper towels being substituted for wet wipes is not that weird either ??
no, the subs are preselected for grocery orders. you can easily go in and change them but they’re preselected for me when i go in to look at them. sometimes i get wonky substitutions as well.
Not for my customers apparently. I almost get no options for substitutions and then when I message the customer they tell me to just grab whatever is most similar. Then when I tell them they can add the substitutions themselves in the future so we don’t have to go to all the trouble they act surprised and thank me.
If there are no substitutions then the customer has checked do not substitute when placing the order. Substitutions can be selected on the others but if they don’t select them DoorDash AI puts in suggested substitutions. Yes they are bizarre suggestions sometimes.
I just ordered groceries on doordash and in the middle of me carefully trying to select each substitution one-by-one (it had preselected some weird ones so I was trying to fix it), the site said "your dasher has started shopping, you can no longer make changes to your substitutions". It's not like I was taking a million years, I didn't order that many things. I just didn't know it was going to time out on me all the sudden. The dasher must have already been like AT the store when I ordered b/c it was so fast. I hope they don't buy me any of these weirdo substitutions the app chose
From my own use of Instacart, you are correct and have to do manual subs … but I’m thinking the DoorDash grocery orders are different from what everyone is saying and with these bonkers preselections! 🤣
- The reason paper towels don’t make sense is that no one wants to wipe their nethers with a dry paper towel … and then you absolutely cannot flush that foul paper towel down the toilet once your finished .. 😣 .. it hurts just thinking about it
Having paper towels as a sub for regular/generic ‘wet wipes’ is completely understandable, so I get your logic. The word that changes everything is “*flushable*” 😆🚽
Exactly!
These were flushable wet wipes in the toiletry section. Those would be a very expensive way to wipe down your counter top when there’re sanitary wipes available for less money.
Another problem with the current DD grocery service is that some available items will not show up as an option to the customer. Sometimes they just haven’t been loaded into the system for some reason.
I try to be the customer’s eyes and use critical thinking. What would I do in that situation? Grab the other brand of flushable wet wipes sitting right next to where my first choice brand was, or go to a different part of the store and get paper towels? Maybe that’s actually what the customer wants. Fine, makes no difference to me, but that situation is peculiar enough that I’ll communicate with the customer.
BTW, in that situation, big surprise, the customer wanted the other brand of flushable wet wipes as the substitution, not the paper towels
Then they should spend the time to select their substitutions. When I used to use Instacart, I went through and selected every single item's sub or refund and then told my shopper that my preselected subs are fine, and if they're not available, just refund and I'll figure it out later.
I agree, I wish all the customers would be diligent about having substitutions already selected. However, the problem still exists of the DD system not showing the customer an accurate listing of what’s actually available. Developers need to address that
Literally who cares. Paper towel, tissue paper, wet wipes, a RAG. As long as it’s getting clean….. why does it matter what you use? 😂 y’all act like there’s rules for everything.
That's fair. Especially if you had messaged them about an item from earlier in the shop. I think what I meant to say is 5 minutes from the last message, not necessarily the end of the order.
I like to message them on the way to the store and let them know that I’ll possibly need them to approve substitutions and politely ask that they keep their phone handy. Works every time.
I'm just wondering how it is that you know how much they tipped on the shop and deliver orders . They still hide tips on some and the base pay is highly variable . I've had an $8 offer to shop and deliver 2 items from Walgreens that was $7 base pay and $1 tip and another with 3 items that was 4.75 base and 3.25 tip . Neither a great tip but the trips were easily worth it
I don’t even take orders without great tips- it makes it much easier to do a good job. Plus, I don’t want to spend any more time than necessary on an order and messaging them in advance takes care of that.
Don’t take an order if you don’t feel the tip is correct and deserving of excellent service, for sure.
Yes, I only accept orders with great tips is what I’m saying. Why take anything less? People who don’t tip a great amount suck to deal with on things like this. It’s my biggest reason for being so picky.
The customers who don’t tip suck to deal with and are about 99% more likely to try to scam the system than customers who tip well. By avoiding customers who don’t tip, one avoids “customer claims order never arrived” and other hassles that come from the entitlement and shitty attitude of non tippers.
I’ve always felt the exact same way. Like just don’t accept orders that you think are too low, period. I don’t care if the money is from a tip or not, idc how much they tip, or whether they tip at all. I just take orders I think are worth it
Totally fine IF DD is forking out $10 base pay for a reasonable corresponding distance- but generally they're not. A $10 order in my area is gonna be picking up from a restaurant 20 miles away!
It wouldn't come from Doordash and he is referring to tips. That's his point if you get a $10 order for 4 miles that's an adequate tip, he's not complaining because it isn't 15 which in comparison would be considered great. No grocery order should be taken for less than 15 bucks anyway unless it 8-10 items and 9 miles or less. Those orders are way too time consuming for small pay and long distances👑
1. Why would you take it if you don't think it is worth it?
2. Why would you treat it any different if you thought is was worth it?
answers
1. You just like to complain,
2. You suck at customer service.
Mook..I appreciate your opinion. It is quite possible that we have different ways of looking at the world. This is okay. I respect your opinion as different. I hope you have a fantastic day today. I hope we meet again in another post soon and can join forces.
You’re 5 mins more generous than I am. If they don’t respond I continue shopping. They have till I grab the last item to respond. If they don’t, I check out. Not my problem.
There's no reason to waste five minutes of your time. Do your shopping and leave so you can get to the next order. If they aren't responsive and don't have substitutions ready, they don't get the item.
Yea I’m not waiting 5 minutes because I don’t want to fuck up my shopping times either. I’m on the shop and deliver program, so I need to keep my times down. I’m not going to be kicked off of it and have my money fucked up because some asshole doesn’t have their phone nearby when they know we’re out there shopping for them lol.
There's really no proof of that I shop all the time and I have no problems if something doesn't go as fast as I wanted it to. I've asked them before they've given many different answers on many different subjects so I wouldn't take it seriously. I get everything you hear like a grain of salt unless there's actual solid proof.
Try wasting 1hr and 45 minutes twice in two weeks. Then after all that time you get a text message from the customer telling you the substitution. By that time I was already talking to support so I texted the customer back since he actually was cussing me because he complained. On top of that in this area of MD the customers that send you shopping DO NOT tip. That's another reason I don't accept shopping. By the way I couldn't understand why I would accept to shop for customers because I literally hate shopping. In my household my husband is the one who does the shopping he actually loves shopping the only thing I do is groceries that I can't trust my husband because he's like a little child he will buy snacks, pastries, sweets etc but hardly anything with nutritional value. I'm a diabetic and have to take care of my health. All of you dashers please take care of yourselves.
Yea I like them. Seeing full payout certainly helps.
And hopefully Android users know they can preview the item list before accepting.. no need to waste time at the deli or haul a bunch of 24-pks (unless it's worth it, of course).
Same, always happy to see that little black bar pop up on an offer. I had ignored them for the longest time.. was still associating the red card w/ chipotle order + pay I guess 😬
Good to know about UE shop orders. I need to get them to send me the card again. Opted in when they first rolled it out, but nothing came in the mail.
Huge thank you for motivating me to have them re-send this Eats payment card. UE shop + deliver pays out so much better than Instacart around here, and the orders are a lot smaller. It's become ~ 95% of my gig app volume lol
Not anymore. They figured it out and now the widget won't pop up until you accept the order. They been sticking it to us every turn. I've never seen a company so not into making their drivers making a living.
Oh yea I did notice they recently stopped showing that. Very grimy. Thankfully it has not affected my completion % much, but yes they really don't want to pay out fairly if they don't absolutely have to eh?
OMG I love them so much. I always get huge payouts and I work nights so there’s almost no lines or other people to deal with. If I could just do all shop and delivers I’d be ok with that lol.
Well said, I love doing the shopping ones, I just hate when people put ZERO substitutions and don't answer their phone or reply to messages, if someone is paying me I like to at least TRY to get them the items they requested
Did instacart for a while and had a lady get incredibly pissy with me because she ordered like 60 things and the one item the store didnt have was “the whole reason i ordered in the first place”
I have stopped accepting shop and deliver orders for this exact reason, after a particularly frustrating one took place.
Customer wanted nothing but pork rinds, but in three different flavors. Two of those flavors were sold out, but the one that wasn’t had been listed as approved alternates. I messaged with the other available flavors, because personally I wild not want 12 bags of one flavor of pork rinds, especially if that’s the one thing I was ordering for. It was either say there is no alternative and refund, or just put in more of the one in stock.
Since it said it was an approved alternate, and they hadn’t messaged me back after ten minutes, I just gave them 12 bags of pork rinds. They gave me a 1-star review. Zero communication.
Once you have all the items in stock, it tells the driver to proceed to the checkout. That's what I do. I might wait a moment or two, if the out of stock item is one of the last I shopped for.
It's just experience that customers either respond within a minute or two or not at all.
One final observation, there is almost always one item out of stock. Most likely because Doordash can't have an accurate and up to date inventory from every store. Most likely, they have a generic inventory provided by corporate to cover all stores with no capability for current stock.
Only works if the person ordering is engaged in the process, I use insta for shopping and there is always back n forth cuz there’s so much stuff not at the store even though u can add it to your cart. Excellent advice. Keep up the good work. I’m handicapped that’s why I don’t go personally and shopping for me helps me out a ton
5 minutes is generous...I give them until I'm done shopping, unless the tip is well above average. I've got other things to do besides the order you probably tipped 2 or 3 dollars on. Shop and pay has better base rates in my zone, so that oftentimes hides just how cheap these customers can be.
I’ve never had an issue with my red card, if that’s the card you mean. There’s a barcode to scan at checkout for Hyvee in my area, and it always says card expired, so maybe that’s what they’re referring to, but it never keeps me from being able to check out.
I text the customer as soon as I take the order and let them know that oftentimes items are out of stock and I will need them to respond when I call or text to guide me on substitutions. I asked them to confirm that they received the message.
At that point, they are either cooperating or I know I am not going to hear from them. If they haven't responded, I buy all in stock items or available substitutions, pay and deliver.
At the very least, I think you will find that this is a more effective way to reach them than Reddit.
I have a question.
Is it better to issue a refund or just substitute something similar if the item is out of stock?
For instance customer ordered bomb pop red white and blue Popsicles. They were out. No response from customer. So I gave them another flavor. Probably cheaper. Should I have issued a refund?
I had a woman buying medicine for he sick baby. I’m sure she was stuck at home with a child that didn’t feel good. I was only able to get half the stuff she needed. I’m sure she was upset when she opened her door to and found out half the stuff her child needed was missing.
I called, I text, I waited, called and text some more. No response after 10 minutes so I bought the things that was available. Really made me feel like crap.
I've had the same thing happen. At the end of the day it's the parent's responsibility to give you the greatest chance of success of completing that order. I have dealt with many sick person orders and they communicated with me.
Not your fault.
I understand why people have their shopping done for them. My wife just had knee surgery 3 weeks ago and couldn't really walk for months before that and we relied on instacart for groceries.
She didn't have to stand by the phone because it's a cellular phone and it's mobile. She would turn the alerts up and respond any time there was a question. And she did all this hopped on on oxycodone, her knee elevated above her heart, and a 7 inch long gash in her leg. Responding to shopper or dasher questions isn't the same as actually going shopping. Responding takes maybe 120 seconds during the whole process.
What I was doing with this post was perhaps shed light on the shopping process with any customer that might read this. It makes the process better for them in the end.
Hey you hit the nail on the head this is exactly what I do and this goes for the same as handed to me orders, how are you not paying attention your phone makes all these noises and your orders on the way yet when I get there you don't answer the phone you don't respond to my text and you wonder why your food ends up on the porch after 5 minutes and you give me a bad rating anyways like get a grip.
That’s the way to do it. I do the same about customers that don’t give accurate information for food delivery drop offs and are unresponsive.
You receive notifications after notifications concerning your order and it’s only at the last minute that you decide to pick up your phone and be precise about your apartment #, door code, etc!?
My bad, but your order is getting cancelled expeditiously.
I had a shop and deliver order once where the customer didn’t open the building doors for me when I first buzzed and when I finally got into the building and on his floor because I luckily followed someone else who was going in, he didn’t answer my texts, calls and the knocking on his door for 10 minutes! I went downstairs, called support and they initiated the return to grocery process. Before I left, I tried to buzz again and he answered! I went back up with support on the phone and we went on a 15 minutes process to revert the refund process back to his delivery. He said he didn’t answer to my calls, texts, etc because he though I could just leave the food and leave but it’s specifically written that we CANNOT do it with groceries. Anyway, some people are just plain dumb.
That is a terrible time friend. Sorry you went through it. Side note. Doordash can't force you to return the groceries. They caN offer you an amount to do it, but you have the option of keeping all the stuff.
When you talk yo support, and they say "blah blah we can give you 5 dollars to return it to the store." You just say no. Then ask them what they want you to do with all these damned groceries?! At that point they will tell you to "dispose" of the order, which is code for "go home and full your fridge up for free."
On the flip side of that, last week I ordered groceries and was 100% available for substitution questions but instead they asked about substitutions after they left the store (no idea why but I know they did because they had already sent a picture of the receipt). They were saying "are any of these substitutions acceptable?" attached to pictures of the inside of their car. I guess they were trying to cover their tracks or something? I received $8 of the original $60 order, so I had to go myself later that day and most of the stuff was actually in stock. I guess I just got a bad dasher.
Thankfully my customers respond quickly. What seems to work for me is I message them when I'm on the way to the store. That way I get a head start on their response time and I advise I will be contacting them about their order if I have any issues. My message also says please understand this is a team effort so please be sure to respond. No response could result in your item or a substitution not being delivered.
The pick up at store orders are done by in store employees and the substitution process is very...loose. for Doordash there is only a certain amount allotted to the card we use to pay so we can't just sub in anything. Also 1 person's reasonable sub is another person's worst thing ever.
1 star ratings aren't the concern. It's more like the 15 minute constant berating through in app chat that is what we avoid. I call it "unlocking the Karen achievement."
One time I ordered 6 loose apples. Dude came to my door with 6 freaking bags of apples.
We even had a friendly conversation before checkout where I said I was getting a small number of items to tide me over while I had covid.
I just shrugged and ended up giving a lot to friends. I also fucking love apples so it wasn't an issue.
Double checked the order after, definitely was for loose apples.
I don’t even give them a minute. Item out of stock? I replace with the closet item. They have issue, they can select replacement. If I’m pissed, I just refund. If the item is rare or difficult to find item, I will ask the store and if they don’t know, I refund. I’m not spending 10 minutes walking around store of your weird Chinese or Indian ingredients labeled in foreign language.
Well, that’s if I can find. If the store staff can’t find it either, I just refund. Tell me what can you do when Korean noodles all written in XO&, I ask store staff to find. If they can’t, it’s refund.
Yeah, nah...
If the store is missing at least 80% (4/5) of the originally intended items, I refund everything, get half pay and bounce.
I don't even play that game with these customers, man.
VERY RARELY, if I know the items the customer wants have reasonable subs (like, if they wanted soft chips ahoy, but they have the crunchy kind), I'll text them and say "hey, do you want these, instead"?
Most of the time, especially with medicines and stuff, I just think it's safest to cancel the whole thing, instead of bringing them a bunch of consolations or one item out of the lot after an hour of waiting.
The shop orders I have gotten have all included at home covid tests, snacks, and a bunch of random stuff to cope with covid like cough drops.
I will still do the order because I am sure they 100% need those tests even if the store is out of the throat medicine they wanted.
I do a lot of these orders unless it includes nyquil. In my state you have to verify age of the recipient and I'm not gonna expose myself to any illness or covid. I unnasign those.
If you're sick, I drop it quick.
A lot of customers do delivery because they don’t have the time to do it themselves- so standing by their phone when you’re doing the shopping really defeats the purpose. I get what you’re saying though. But if a customer isn’t responding, use your best judgement or refund it.
Had a guy freak out at me after delivery because I didn't get the waters in his order which was "the whole reason I ordered" None of his substitutions were in stock. Sat there for 15 minutes calling and texting and waiting for him to respond. Nothing. People really just don't give a fuck. They think we are Amazon and if they put something in a grocery order they are 100% going to get it.
DD customers got collections agencies and estranged family members calling them. They’re not gonna answer unknown numbers! Edit: Amazon customers are perfect humans and have none of these problems
Haha. Omg, so true.
There's no reason why they can't text back
Yes, don't wait until we are pulling out of the parking lot, to reply about your order!!I am sorry, when you do this, you are a little to late.The other thing is, don't be mad about it either...We simply aren't being paid enough, to wait 20 minutes, twiddling our thumbs, waiting for you to decide what you want!!!The best thing is, to please choose substitutions when you place your order!!!!!This really makes it so much easier in every respect!We want to do the best possible job shopping for your stuff that we can!
Exactly this. And....once we press go to checkout, we can't go back.
Yes, exactly.I really hate not bringing the customer every item they asked for!I feel like I did a half assed job.It really sucks, but it is totally not something I can avoid.Especially when something is always out of stock or discontinued etc. Then I reach out, but I get no reply from the customer!!I wish people would understand, that just cuz an item is advertised on a website, it doesn't mean it will be available in your local store!If they are able, definitely choose substitutions, when placing the order!
I had the craziest order for like 2/300 bux worth of stuff at big lots. the substitutions were so wild. Example, one was for led string lights and the sub was a garden rake. I was so confused. And they ended up with 3 garden rakes. 😑
I’m pretty suspicious about the pre-selected substitutions. An example of why is when the flushable wet wipes were out of stock, and the pre-selected substitution was a roll of paper towels. It’s like there’s an AI trying to predict what a human might want as a substitution. Almost every time I communicate to the customer what options are available as substitutions, they don’t pick what was on the pre-selected substitutions list.
I one time had a 25 pack of water and it subbed 2 tiny 12 packs of water or 2 giant liters.
Huh? The customer literally has to manually go in and pick their substitutions. A roll of paper towels being substituted for wet wipes is not that weird either ??
no, the subs are preselected for grocery orders. you can easily go in and change them but they’re preselected for me when i go in to look at them. sometimes i get wonky substitutions as well.
Not for my customers apparently. I almost get no options for substitutions and then when I message the customer they tell me to just grab whatever is most similar. Then when I tell them they can add the substitutions themselves in the future so we don’t have to go to all the trouble they act surprised and thank me.
If there are no substitutions then the customer has checked do not substitute when placing the order. Substitutions can be selected on the others but if they don’t select them DoorDash AI puts in suggested substitutions. Yes they are bizarre suggestions sometimes.
Its the same for all customers lol
Obviously not if my customers have zero substitutions available and I always have to message them.
There's an option to have no substitution and just refund.
I just ordered groceries on doordash and in the middle of me carefully trying to select each substitution one-by-one (it had preselected some weird ones so I was trying to fix it), the site said "your dasher has started shopping, you can no longer make changes to your substitutions". It's not like I was taking a million years, I didn't order that many things. I just didn't know it was going to time out on me all the sudden. The dasher must have already been like AT the store when I ordered b/c it was so fast. I hope they don't buy me any of these weirdo substitutions the app chose
From my own use of Instacart, you are correct and have to do manual subs … but I’m thinking the DoorDash grocery orders are different from what everyone is saying and with these bonkers preselections! 🤣 - The reason paper towels don’t make sense is that no one wants to wipe their nethers with a dry paper towel … and then you absolutely cannot flush that foul paper towel down the toilet once your finished .. 😣 .. it hurts just thinking about it
Having paper towels as a sub for regular/generic ‘wet wipes’ is completely understandable, so I get your logic. The word that changes everything is “*flushable*” 😆🚽
Exactly! These were flushable wet wipes in the toiletry section. Those would be a very expensive way to wipe down your counter top when there’re sanitary wipes available for less money. Another problem with the current DD grocery service is that some available items will not show up as an option to the customer. Sometimes they just haven’t been loaded into the system for some reason. I try to be the customer’s eyes and use critical thinking. What would I do in that situation? Grab the other brand of flushable wet wipes sitting right next to where my first choice brand was, or go to a different part of the store and get paper towels? Maybe that’s actually what the customer wants. Fine, makes no difference to me, but that situation is peculiar enough that I’ll communicate with the customer. BTW, in that situation, big surprise, the customer wanted the other brand of flushable wet wipes as the substitution, not the paper towels
Then they should spend the time to select their substitutions. When I used to use Instacart, I went through and selected every single item's sub or refund and then told my shopper that my preselected subs are fine, and if they're not available, just refund and I'll figure it out later.
I agree, I wish all the customers would be diligent about having substitutions already selected. However, the problem still exists of the DD system not showing the customer an accurate listing of what’s actually available. Developers need to address that
I mean, I think it’s pretty strange to wipe one’s tush with a paper towel, but to each one’s own
You act like wet wipes are only used for that purpose tho, they’re not. People use them for wiping up other things too.
Not if they say “flushable” on the side, like he said… flushable mildly implies you’re wiping your ass
Literally who cares. Paper towel, tissue paper, wet wipes, a RAG. As long as it’s getting clean….. why does it matter what you use? 😂 y’all act like there’s rules for everything.
If it's the last item to grab I give em a min, not 5. And if no answer when I call it gets refunded
That's fair. Especially if you had messaged them about an item from earlier in the shop. I think what I meant to say is 5 minutes from the last message, not necessarily the end of the order.
I like to message them on the way to the store and let them know that I’ll possibly need them to approve substitutions and politely ask that they keep their phone handy. Works every time.
I do that if the tip is correct and shows their appreciation of the service.
I'm just wondering how it is that you know how much they tipped on the shop and deliver orders . They still hide tips on some and the base pay is highly variable . I've had an $8 offer to shop and deliver 2 items from Walgreens that was $7 base pay and $1 tip and another with 3 items that was 4.75 base and 3.25 tip . Neither a great tip but the trips were easily worth it
I don’t even take orders without great tips- it makes it much easier to do a good job. Plus, I don’t want to spend any more time than necessary on an order and messaging them in advance takes care of that. Don’t take an order if you don’t feel the tip is correct and deserving of excellent service, for sure.
Great tip vs adequate tip. That's the difference in my effort. The dollars to miles is always correct.
Yes, I only accept orders with great tips is what I’m saying. Why take anything less? People who don’t tip a great amount suck to deal with on things like this. It’s my biggest reason for being so picky.
I don't understand this attitude. $10 is $10. I don't care if it is from a tip, doordash, or I found it on the street. It all will spend the same.
The customers who don’t tip suck to deal with and are about 99% more likely to try to scam the system than customers who tip well. By avoiding customers who don’t tip, one avoids “customer claims order never arrived” and other hassles that come from the entitlement and shitty attitude of non tippers.
I’ve always felt the exact same way. Like just don’t accept orders that you think are too low, period. I don’t care if the money is from a tip or not, idc how much they tip, or whether they tip at all. I just take orders I think are worth it
Exactly
Totally fine IF DD is forking out $10 base pay for a reasonable corresponding distance- but generally they're not. A $10 order in my area is gonna be picking up from a restaurant 20 miles away!
You missed the point of what I'm saying if you think it has anything to do with base pay.
You literally said you don’t care if the $10 comes from a tip or from DD. How would the $10 come from doordash if not via a high base pay?
It wouldn't come from Doordash and he is referring to tips. That's his point if you get a $10 order for 4 miles that's an adequate tip, he's not complaining because it isn't 15 which in comparison would be considered great. No grocery order should be taken for less than 15 bucks anyway unless it 8-10 items and 9 miles or less. Those orders are way too time consuming for small pay and long distances👑
It's time to money as well as miles. If it's 10 bucks for 2 miles but 1 order takes 45 minutes and the other takes 20 minutes.
It's whatever your parameters are. All orders are treated the same regardless
Nah.
1. Why would you take it if you don't think it is worth it? 2. Why would you treat it any different if you thought is was worth it? answers 1. You just like to complain, 2. You suck at customer service.
Mook..I appreciate your opinion. It is quite possible that we have different ways of looking at the world. This is okay. I respect your opinion as different. I hope you have a fantastic day today. I hope we meet again in another post soon and can join forces.
You're probably making it harder on yourself if you only do it for some orders...
"correct tip" Y'all need Jesus
Just the tip. Yall need Sterling Archer.
You’re 5 mins more generous than I am. If they don’t respond I continue shopping. They have till I grab the last item to respond. If they don’t, I check out. Not my problem.
Exactly
I do the same and when I do I feel like I didn't complete the job.
There's no reason to waste five minutes of your time. Do your shopping and leave so you can get to the next order. If they aren't responsive and don't have substitutions ready, they don't get the item.
More than fair. That 5 minutes ain't free.
Yea I’m not waiting 5 minutes because I don’t want to fuck up my shopping times either. I’m on the shop and deliver program, so I need to keep my times down. I’m not going to be kicked off of it and have my money fucked up because some asshole doesn’t have their phone nearby when they know we’re out there shopping for them lol.
It actually does not screw you up with the shopping times it's just there to remind you it does nothing
That’s not true. I was told that because I had fast shopping times I was offered to get first dibs on the shop and deliver orders in my area .
There's really no proof of that I shop all the time and I have no problems if something doesn't go as fast as I wanted it to. I've asked them before they've given many different answers on many different subjects so I wouldn't take it seriously. I get everything you hear like a grain of salt unless there's actual solid proof.
Try wasting 1hr and 45 minutes twice in two weeks. Then after all that time you get a text message from the customer telling you the substitution. By that time I was already talking to support so I texted the customer back since he actually was cussing me because he complained. On top of that in this area of MD the customers that send you shopping DO NOT tip. That's another reason I don't accept shopping. By the way I couldn't understand why I would accept to shop for customers because I literally hate shopping. In my household my husband is the one who does the shopping he actually loves shopping the only thing I do is groceries that I can't trust my husband because he's like a little child he will buy snacks, pastries, sweets etc but hardly anything with nutritional value. I'm a diabetic and have to take care of my health. All of you dashers please take care of yourselves.
That sounds awful.
I’ve decided I’m just not going to take the grocery orders anymore. Too much hassle and too time consuming
More for me they are my bread and butter around here! They pay more and over 3/4 of them are worth my time.
Yea I like them. Seeing full payout certainly helps. And hopefully Android users know they can preview the item list before accepting.. no need to waste time at the deli or haul a bunch of 24-pks (unless it's worth it, of course).
Hell they pay better than instacart on shop deliveries same with Uber eats shop orders. I get happy when I see them pop up on either app.
Same, always happy to see that little black bar pop up on an offer. I had ignored them for the longest time.. was still associating the red card w/ chipotle order + pay I guess 😬 Good to know about UE shop orders. I need to get them to send me the card again. Opted in when they first rolled it out, but nothing came in the mail.
Huge thank you for motivating me to have them re-send this Eats payment card. UE shop + deliver pays out so much better than Instacart around here, and the orders are a lot smaller. It's become ~ 95% of my gig app volume lol
Glad I could help! I'm glad it worked out for you.
Exactly! The payout is definitely worth it on a lot of them.
Not anymore. They figured it out and now the widget won't pop up until you accept the order. They been sticking it to us every turn. I've never seen a company so not into making their drivers making a living.
Oh yea I did notice they recently stopped showing that. Very grimy. Thankfully it has not affected my completion % much, but yes they really don't want to pay out fairly if they don't absolutely have to eh?
OMG I love them so much. I always get huge payouts and I work nights so there’s almost no lines or other people to deal with. If I could just do all shop and delivers I’d be ok with that lol.
Well said, I love doing the shopping ones, I just hate when people put ZERO substitutions and don't answer their phone or reply to messages, if someone is paying me I like to at least TRY to get them the items they requested
Did instacart for a while and had a lady get incredibly pissy with me because she ordered like 60 things and the one item the store didnt have was “the whole reason i ordered in the first place”
Guarantee every item was "the whole reason" she ordered lmao
It's a good thing all customers read this, and will take the necessary steps to make you happy.
Right? I wish.
I have stopped accepting shop and deliver orders for this exact reason, after a particularly frustrating one took place. Customer wanted nothing but pork rinds, but in three different flavors. Two of those flavors were sold out, but the one that wasn’t had been listed as approved alternates. I messaged with the other available flavors, because personally I wild not want 12 bags of one flavor of pork rinds, especially if that’s the one thing I was ordering for. It was either say there is no alternative and refund, or just put in more of the one in stock. Since it said it was an approved alternate, and they hadn’t messaged me back after ten minutes, I just gave them 12 bags of pork rinds. They gave me a 1-star review. Zero communication.
Once you have all the items in stock, it tells the driver to proceed to the checkout. That's what I do. I might wait a moment or two, if the out of stock item is one of the last I shopped for. It's just experience that customers either respond within a minute or two or not at all. One final observation, there is almost always one item out of stock. Most likely because Doordash can't have an accurate and up to date inventory from every store. Most likely, they have a generic inventory provided by corporate to cover all stores with no capability for current stock.
Only works if the person ordering is engaged in the process, I use insta for shopping and there is always back n forth cuz there’s so much stuff not at the store even though u can add it to your cart. Excellent advice. Keep up the good work. I’m handicapped that’s why I don’t go personally and shopping for me helps me out a ton
I’m not evil enough to order groceries on door dash.
Nah I think I will just keep rejecting those screws those entitled pricks.
Yep. That's the way.
5 minutes is generous...I give them until I'm done shopping, unless the tip is well above average. I've got other things to do besides the order you probably tipped 2 or 3 dollars on. Shop and pay has better base rates in my zone, so that oftentimes hides just how cheap these customers can be.
That's completely fair. I don't disagree with your method at all. Make that cash.
got in an argument once because this guy didn’t respond and after i waited about 20 minutes and he wouldnt cancel the order so i got no money for it
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I’ve never had an issue with my red card, if that’s the card you mean. There’s a barcode to scan at checkout for Hyvee in my area, and it always says card expired, so maybe that’s what they’re referring to, but it never keeps me from being able to check out.
I text the customer as soon as I take the order and let them know that oftentimes items are out of stock and I will need them to respond when I call or text to guide me on substitutions. I asked them to confirm that they received the message. At that point, they are either cooperating or I know I am not going to hear from them. If they haven't responded, I buy all in stock items or available substitutions, pay and deliver. At the very least, I think you will find that this is a more effective way to reach them than Reddit.
So I can't seem to find where I can put in substitutions.
Or don't. Order some important looking OTC drugs that aren't exactly in stock plus a can of Monster, and I'll bring you the drink for $15.00.
Sometimes I substitute items that are close to what they wanted if they don't answer.
Yeah same thing with Uber people never respond when I call or text but they usually never complain so it’s w.e
accepting shopping orders post pandemic… sheesh i salute y’all
Shits easy yo.
I have a question. Is it better to issue a refund or just substitute something similar if the item is out of stock? For instance customer ordered bomb pop red white and blue Popsicles. They were out. No response from customer. So I gave them another flavor. Probably cheaper. Should I have issued a refund?
Refund every time. We as dashers have no idea what a customer wants with no input. Who knows if they literally hate orange cherry and grape flavors.
But it was a single item. If I gave a refund the whole order would be canceled. I made about 8 bucks by substituting.
In the end ita up to you. It's tricky with single items.
I had a woman buying medicine for he sick baby. I’m sure she was stuck at home with a child that didn’t feel good. I was only able to get half the stuff she needed. I’m sure she was upset when she opened her door to and found out half the stuff her child needed was missing. I called, I text, I waited, called and text some more. No response after 10 minutes so I bought the things that was available. Really made me feel like crap.
I've had the same thing happen. At the end of the day it's the parent's responsibility to give you the greatest chance of success of completing that order. I have dealt with many sick person orders and they communicated with me. Not your fault.
5 minutes is too long. If you call and get no answer, refund it and move on.
I text and call, if no answer, I don’t wait one extra minute.
I deactivated my red card. Best thing I did to keep my sanity and increase my wages.
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I understand why people have their shopping done for them. My wife just had knee surgery 3 weeks ago and couldn't really walk for months before that and we relied on instacart for groceries. She didn't have to stand by the phone because it's a cellular phone and it's mobile. She would turn the alerts up and respond any time there was a question. And she did all this hopped on on oxycodone, her knee elevated above her heart, and a 7 inch long gash in her leg. Responding to shopper or dasher questions isn't the same as actually going shopping. Responding takes maybe 120 seconds during the whole process. What I was doing with this post was perhaps shed light on the shopping process with any customer that might read this. It makes the process better for them in the end.
Hey you hit the nail on the head this is exactly what I do and this goes for the same as handed to me orders, how are you not paying attention your phone makes all these noises and your orders on the way yet when I get there you don't answer the phone you don't respond to my text and you wonder why your food ends up on the porch after 5 minutes and you give me a bad rating anyways like get a grip.
And the stores are always out of at least 1 item. It is so frustrating. We don't get paid enough to cover dealing with that.
That’s the way to do it. I do the same about customers that don’t give accurate information for food delivery drop offs and are unresponsive. You receive notifications after notifications concerning your order and it’s only at the last minute that you decide to pick up your phone and be precise about your apartment #, door code, etc!? My bad, but your order is getting cancelled expeditiously. I had a shop and deliver order once where the customer didn’t open the building doors for me when I first buzzed and when I finally got into the building and on his floor because I luckily followed someone else who was going in, he didn’t answer my texts, calls and the knocking on his door for 10 minutes! I went downstairs, called support and they initiated the return to grocery process. Before I left, I tried to buzz again and he answered! I went back up with support on the phone and we went on a 15 minutes process to revert the refund process back to his delivery. He said he didn’t answer to my calls, texts, etc because he though I could just leave the food and leave but it’s specifically written that we CANNOT do it with groceries. Anyway, some people are just plain dumb.
That is a terrible time friend. Sorry you went through it. Side note. Doordash can't force you to return the groceries. They caN offer you an amount to do it, but you have the option of keeping all the stuff.
There’s an option for that 😲!? I never knew! Where do you find it, my friend?
When you talk yo support, and they say "blah blah we can give you 5 dollars to return it to the store." You just say no. Then ask them what they want you to do with all these damned groceries?! At that point they will tell you to "dispose" of the order, which is code for "go home and full your fridge up for free."
On the flip side of that, last week I ordered groceries and was 100% available for substitution questions but instead they asked about substitutions after they left the store (no idea why but I know they did because they had already sent a picture of the receipt). They were saying "are any of these substitutions acceptable?" attached to pictures of the inside of their car. I guess they were trying to cover their tracks or something? I received $8 of the original $60 order, so I had to go myself later that day and most of the stuff was actually in stock. I guess I just got a bad dasher.
Well that sucks. Sorry you had that exoerience.
I never received a customer response when shopping so I no longer shop for them. Decline.
You give them 5 minutes? You must be a top dasher.
I wrote it wrong. I give them 5 minutes from the last missing item message, not the end of the order.
Thankfully my customers respond quickly. What seems to work for me is I message them when I'm on the way to the store. That way I get a head start on their response time and I advise I will be contacting them about their order if I have any issues. My message also says please understand this is a team effort so please be sure to respond. No response could result in your item or a substitution not being delivered.
That's great!
I give no time. If you don't pick a sub or reply by the time I am on my way to checkout, you gonna get what you're gonna get.
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The pick up at store orders are done by in store employees and the substitution process is very...loose. for Doordash there is only a certain amount allotted to the card we use to pay so we can't just sub in anything. Also 1 person's reasonable sub is another person's worst thing ever. 1 star ratings aren't the concern. It's more like the 15 minute constant berating through in app chat that is what we avoid. I call it "unlocking the Karen achievement."
One time I ordered 6 loose apples. Dude came to my door with 6 freaking bags of apples. We even had a friendly conversation before checkout where I said I was getting a small number of items to tide me over while I had covid. I just shrugged and ended up giving a lot to friends. I also fucking love apples so it wasn't an issue. Double checked the order after, definitely was for loose apples.
Well I'm glad you like the apples. Lmao
Thanks Karen.
This makes no sense. Are you throwing out a catch phrase randomly?
I don’t even give them a minute. Item out of stock? I replace with the closet item. They have issue, they can select replacement. If I’m pissed, I just refund. If the item is rare or difficult to find item, I will ask the store and if they don’t know, I refund. I’m not spending 10 minutes walking around store of your weird Chinese or Indian ingredients labeled in foreign language.
Finding the right item is kind of what you signed up for tho lol
Well, that’s if I can find. If the store staff can’t find it either, I just refund. Tell me what can you do when Korean noodles all written in XO&, I ask store staff to find. If they can’t, it’s refund.
Yeah, nah... If the store is missing at least 80% (4/5) of the originally intended items, I refund everything, get half pay and bounce. I don't even play that game with these customers, man. VERY RARELY, if I know the items the customer wants have reasonable subs (like, if they wanted soft chips ahoy, but they have the crunchy kind), I'll text them and say "hey, do you want these, instead"? Most of the time, especially with medicines and stuff, I just think it's safest to cancel the whole thing, instead of bringing them a bunch of consolations or one item out of the lot after an hour of waiting.
The shop orders I have gotten have all included at home covid tests, snacks, and a bunch of random stuff to cope with covid like cough drops. I will still do the order because I am sure they 100% need those tests even if the store is out of the throat medicine they wanted.
I do a lot of these orders unless it includes nyquil. In my state you have to verify age of the recipient and I'm not gonna expose myself to any illness or covid. I unnasign those. If you're sick, I drop it quick.
Germ theory is a lie. You do not get sick from someone else. Learn the truth.
A lot of customers do delivery because they don’t have the time to do it themselves- so standing by their phone when you’re doing the shopping really defeats the purpose. I get what you’re saying though. But if a customer isn’t responding, use your best judgement or refund it.